السعر: 9,285 درهم
- الموقع: سنغافورة
- مدة الدورة التدريبية: 7 Months
- مواعيد الدورة: Part Time, Weekends
تفاصيل الدورة
The Advanced Diploma in Customer Service Management is a top up programme for those who have successfully completed the Diploma level of this course. This programme is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.Through this programme, we aim to prepare learners for career advancement opportunities in Singapore's fast-growing tourism industry and equip learners with advanced knowledge and skillsets in customer service management. It includes driving service quality and customer satisfaction, and developing service recovery framework, amongst others.
Modules
- Service Environment Management
- HR Policies and Management
- Team Leadership
- Loss Prevention Management
- Staff Training Management
- Service Recovery Development and Management
- Service Quality Management
- Service Excellence and Innovation
المتطلبات
- Diploma in Customer Service Management (awarded by Avanta Academy) or other recognised Diploma from other institutions
- Minimum Grade E in any 3 GCE A Levels including English
- Minimum of C5 in any 3 GCE ‘O’ Level subjects including English, or its equivalent ( WSQ Work Place Literacy and Numeracy Skills Level 5) with 8 years working experience; or
- Matured candidates with other relevant certificate qualifications with 5 years of working experience.
وظائف مناسبة لهذه الدورة
Customer Relations Executive , Customer Relations Officer , Customer Care Coordinatorالموقع
Customer service أسئلة ذات صلة
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