Conflict and Mediation هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

While it is recognised that a degree of conflict is necessary for organisations to undergo successful transformation, HR professionals are acutely aware of the significant costs incurred when conflict is not addressed effectively. Effective conflict management is regarded as a core capability for both HR professionals and line managers. It’s in an ever changing environment that HR professionals and managers are required to design and implement cultural and change strategies to support the development of the workplace.

This course explores the importance of coaching managers to resolve team-based and interpersonal conflict as well as using mediation and alternative dispute resolution (ADR) procedures.