Mystery Shoppers Training Program for 15 Employees

A leading UAE-based financial institution, established in the 1970s by federal decree, was founded to promote regional economic cooperation. Jointly owned by the UAE government and key Arab financial entities, it offers a wide range of services including Consumer, Corporate, Islamic Banking, and Investment solutions.

A leading bank in the United Arab Emirates is looking for a qualified training provider to deliver a Mystery Shoppers training program as part of its service excellence initiative for call center staff. The training will be conducted online and is expected to last 1 day (approximately 4–5 hours). The program will cater to 10–15 participants, all based in Abu Dhabi, UAE.Interested providers are invited to submit a proposal that includes the following:A detailed training course scope, tailored to call center teams within the UAEA structured course outline with clear objectivesThe trainer’s profile/CV, highlighting experience in delivering Mystery Shopper trainings and familiarity with UAE and Abu Dhabi regulationsAny applicable accreditation detailsThe cost breakdownRelevant supporting materials, such as training brochures, case studies, or sample certificationsWhile the training dates are yet to be confirmed, they will be finalized upon review of proposals. All proposals must be submitted preferably today or within the next 2 days.If you have any questions or need further clarification, please feel free to get in touch.

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