- Duration / Course length: até 12 Meses Start now
- Accredited by: CPDiAP
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Course OverviewKick start your career now with this Diploma in Office Administration, and you could be in a well-paid position with room for progression. The great thing about a diploma in Office Administration is that it allows you to work in various roles, you could specialise as a Medical or Legal Secretary, you could go into HR or finance, and you might even work as a PA. These are all fantastic, profitable options, so whether you have some experience or are a beginner, this course is a great place to start.
The course is divided into modules which are helpful and easy-to-understand, so you can build knowledge as you go.
Candidates will gain essential skills, like:
- IT skills (including Microsoft Office training)
- Data entry
- Finance and HR skills
- How to produce a wide range of administrative and business documents
COURSE CURRICULUM
1. Business reports and letter writing
- Business writing skills
- Introduction to business report writing
- Exploring reports
- How to prepare for writing
- Exercise files: business report writing
- Introduction to effective email writing
- Writing email messages
- Email manners
- Effective typing
5. Microsoft word
- Introduction to microsoft word
- First step to ms word
- Text editing & formatting
- Formatting paragraph and pages
- Creating styles, themes, number and bullets
- Columns & tables
- Macros and proofing
- Sharing and reviewing documents
- Modify word document
- Exercise files: microsoft word 2016
- Getting started with microsoft excel
- Data entering
- Creating formulas and functions
- Formatting
- Worksheet views, multiple worksheets and workbooks
- If, vlookup, and power functions, security & sharing
- Data management, data analysis tools
- Pivottables & macros
- Exercise files: microsoft excel 2016
- Getting started with microsoft powerpoint
- Working with presentations & slides
- Adding pictures & contents to slides
- Adding shapes, diagrams, charts, video, audio, and animation to slides
- Preparing & delivering speech
- Reusing and sharing presentations
- Exercise files: microsoft powerpoint 2016
8. Microsoft outlook
- Getting started with outlook
- Adding and connecting accounts, reading & organizing mails
- Creating and sending mail, creating and working with people
- Working with delegates & calendars
- Creating tasks and notes, working with outlook data
- Introduction to ms access
- Creating tables & setting up properties
- Queries
- Creating forms & reports
- Working with macros, integrating access with office suite
- Database management
- Exercise files- microsoft access 2016
- Diary management
- Diary and time management with outlook
12. Successful meeting minutes
13. Note taking
14. Document proofreading
15. Appointment booking and arranging interviews
16. Delivering postal mail
17. Dictating
18. Customer service and telephone handling skills
- Customer service basics over the phone
- Get the facts- ask the right questions
- Discuss solutions- learning to listen
- Dealing with difficult customers
- Developing inbound & outbound telephone skills
- Hot telephone tips
- Organising a meeting
- Exercise files: organising meeting
21. Event planning
22. Arrange business travel & accommodation
23. Bookkeeping
- Introduction to accounting
- Financial & managerial accounting
- Taxes
- Introduction to quickbooks
- Setting up the employee payroll
- Running the payroll
- Exercise files: quickbooks for payroll management
26. Supervising and monitoring the office works
27. Time management
- Introduction to time management
- Fundamentals of productivity
- How to use your calendar effectively
- Setting up priorities and schedule
- Timer budgeting
- Exercise files: time management
29. Creating an effective cv and cover letter
- Business resumes & job applications
- How to gather information for your cv
- Write your cv
- Cv writing tips and layouts
- Different cv formats
- Saving a cv to different formats and online cv bank
- Finishing your cv
- Exercise files: creating an effective cv
Benefits you will gain:
- High-quality e-learning study materials and mock exams.
- Tutorials/materials from the industry leading experts.
- 24/7 Access to the Learning Portal.
- The benefit of applying for NUS extra Discount Card.
- Recognised Accredited Qualification.
- Excellent customer service and administrative support.
Eligibility / Requirements
Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.