Course details
Course overviewGive your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.
The Diploma in Customer Service will develop knowledge and skills in key areas
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Course overviewGive your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.
The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.
This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail ; Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.
Course Curriculum1. Customer service principles- The Value of Customer Good Service
- Enhancing Customer Relationship
- Dealing with Customer Expectation
- Problem Solving
- Success of Customer Service
2. Customer service essentials3. Setting customer service goals & objectives4. Communication skills for customer service5. Customer service techniques- Customer Awareness
- Improving Your Customer Service Leadership
- Building Teamwork for Customer Service
6. How to manage customer service team- Managing Customer Service Quality
- Improving Service Delivery
- What is Good Customer Service
7. Improving your customer service leadership8. Leading customer service team9. Team working and team building10. Handling customer complains11. How to work with unhappy customers- Dealing with Angry Customers
- Learning from Angry Customers
12. How to gain back lost customers13. Telephone techniques14. Telephone etiquette15. Telephone customer service16. Power of telephone courtesy17. Internal customer service18. Customer service at call centres- The CSR – A Powerful Choice
- Getting the Professional Edge
- All Important Customers
- Building Your Skills
- Building Your Skills with Technology
- Managing your Attitude
19. Social intelligence20. Negotiation skills21. Time management22. Work life balance23. Stress management at workplace24. Safety in the work placeBenefits you will gain:- High-quality e-learning study materials and mock exams.
- Tutorials/materials from the industry leading experts.
- 24/7 Access to the Learning Portal.
- The benefit of applying for NUS extra Discount Card.
- Recognised Accredited Qualification.
- Excellent customer service and administrative support.
Ultima actualização em 10 December, 2024 - Ler Menos