Diploma in Customer Service Este curso é ministrado em inglês

Course details

Course overview

Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.

The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail ; Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Course Curriculum

1. Customer service principles

• The Value of Customer Good Service
• Enhancing Customer Relationship
• Dealing with Customer Expectation
• Problem Solving
• Success of Customer Service

2. Customer service essentials

3. Setting customer service goals & objectives

4. Communication skills for customer service

5. Customer service techniques

• Customer Awareness
• Improving Your Customer Service Leadership
• Building Teamwork for Customer Service

6. How to manage customer service team

• Managing Customer Service Quality
• Improving Service Delivery
• What is Good Customer Service

7. Improving your customer service leadership

8. Leading customer service team

9. Team working and team building

10. Handling customer complains

11. How to work with unhappy customers

• Dealing with Angry Customers
• Learning from Angry Customers

12. How to gain back lost customers

13. Telephone techniques

14. Telephone etiquette

15. Telephone customer service

16. Power of telephone courtesy

17. Internal customer service

18. Customer service at call centres

• The CSR – A Powerful Choice
• Getting the Professional Edge
• All Important Customers
• Building Your Skills
• Building Your Skills with Technology
• Managing your Attitude

19. Social intelligence

20. Negotiation skills

21. Time management

22. Work life balance

23. Stress management at workplace

24. Safety in the work place

Benefits you will gain:

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• The benefit of applying for NUS extra Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support.

Ultima actualização em  27 March, 2024