Certificate in Secretarial & PA Este curso é ministrado em inglês

Course details

Course Overview

Working as a Personal Assistant or Secretary can be rewarding and well paid, and many businesses offer perks to their support staff. Gaining a Global Edulink Certificate in Secretarial & PA Training can give your career a boost by making you more attractive to prospective employers or demonstrating to your existing employers that you have the necessary skills, motivation and knowledge to warrant a promotion.

This course is ideal for you if you are:
New to a career as a Secretary or Personal Assistant and hoping to gain a professional qualification to help you to do your job well and begin to work your way up the career ladder.
An experienced Secretary or Personal Assistant seeking a professional qualification to improve your prospects of a promotion or more senior role.

You could also use this qualification to go on to train as a Medical or Legal Secretary.

Course Curriculum

1. Job functions and description of a secretary/ and PA

2. Diary management

3. Business reports and letter writing

• Business Writing Skills
• Introduction to Business Report Writing
• Exploring Reports
• How to Prepare for Writing

4. E-mails writing tips

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

5. Handling confidential documents

6. Successful meeting minutes

7. Note taking

8. Data management, record keeping and filing

9. Appointment booking and arranging interviews

10. Delivering postal mail

11. Dictating

12. Customer service and telephone handling skills

• Customer Service Basics Over the Phone
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers
• Developing Inbound & Outbound Telephone Skills
• Hot Telephone Tips

13. Organising a meeting

• Organising a Meeting

14. Bookkeeping

• Introduction to Accounting
• Financial & Managerial Accounting
• Taxes

15. Invoicing/petty cash

16. Document proofreading

17. Tips for speed reading

18. Microsoft word

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document

19. Microsoft excel

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Functions
• Formatting
• Worksheet Views, Multiple Worksheets and Workbooks
• IF, VLOOKUP, and Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• PivotTables & Macros

20. Microsoft PowerPoint

• Getting Started with Microsoft PowerPoint
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering the Presentation
• Reusing and Sharing Presentations

Benefits you will gain:

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• The benefit of applying for NUS extra Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support.

Ultima actualização em  27 March, 2024