Certificate in OFFICE ADMINISTRATION & RECEPTION Este curso é ministrado em inglês

Course details

The Office Administration and Reception Training course is an intensive course aimed at students who want to update their existing skills with a view to returning to work in the business and administration sector. Leading to a recognised Certificate, this course is ideal for anyone who:

• Would like to work as a Receptionist, Office Administrator or Administrative Assistant
• Holds a new or temporary position and wishes to learn or develop up-to-date, best practice administration skills
• Has experience in this field of work and wishes to further develop their existing knowledge of IT and administration skills

As a distance learning course, this is ideal for anybody who needs to fit their study around work or family commitments, or for whom travelling to an education centre would be difficult.
Successful completion of this course can ultimately create opportunities for more senior employment as an Office Manager, Team Supervisor or Personal Assistant. You might also choose to go on to specialise as a Medical or Legal Secretary.

COURSE CURRICULUM    
                           
1. Diary management
2. Business reports and letter writing

• Business writing skills
• Introduction to business report writing
• Exploring reports
• How to prepare for writing
• Exercise files: business report writing

3. E-mail writing tips

• Introduction to effective email writing
• Writing email messages
• Email manners

4. Handling confidential documents
5. Successful meeting minutes
6. Note taking

• Note taking
• Exercise files: note taking

7. Data management, record keeping and filing
8. Appointment booking and arranging interviews
9. Delivering postal mail
10. Dictating
11. Tips for speed reading
12. Creating an effective cv and cover letter

• Business resumes & job applications
• How to gather information for your cv
• Write your cv
• Cv writing tips and layouts
• Different cv formats
• Saving a cv to different formats and online cv banks
• Finishing your cv
• Exercise files: creating an effective cv

13. Typing speed development
14. Microsoft word

• Introduction to microsoft word
• First step to ms word
• Text editing & formatting
• Formatting paragraph and pages
• Creating styles, themes, number and bullets
• Columns & tables
• Macros and proofing
• Sharing and reviewing documents
• Modify word document
• Exercise files: microsoft word 2016

15. Microsoft excel

• Getting started with microsoft excel
• Data entering
• Creating formulas and functions
• Formatting
• Worksheet views, multiple worksheets and workbooks
• If, vlookup, and power functions, security & sharing
• Data management, data analysis tools
• Pivottables & macros
• Exercise files: microsoft excel 2016

16. Microsoft powerpoint

• Getting started with microsoft powerpoint
• Working with presentations & slides
• Adding pictures & contents to slides
• Adding shapes, diagrams, charts, video, audio, and animation to slides
• Preparing & delivering speech
• Reusing and sharing presentations
• Exercise files: microsoft powerpoint 2016

17. Microsoft outlook

• Getting started with outlook
• Adding and connecting accounts, reading & organizing mails
• Creating and sending mail, creating and working with people
• Working with delegates & calendars
• Creating tasks and notes, working with outlook data

18. Receptionist and customer service skills

• The 90: 90 principle to create a powerful first impression
• Hot telephone tips
• Get the facts- ask the right questions
• Discuss solutions- learning to listen
• Dealing with difficult customers

Benefits you will gain:

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• The benefit of applying for NUS extra Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support.

 
  Ultima actualização em  25 March, 2024