Business Administration Skills Este curso é ministrado em inglês

Course details

This popular course examines the day-to-day workings of real-world companies and teaches you the techniques that help them to operate successfully. From learning to carry out basic administrative tasks to gaining higher level support skills, this course includes a wide range of units to meet the needs of learners and employers.

Studying business administration can help you to build a career throughout the world of business. This course will give you the knowledge and technical skills required to succeed when it comes to business administration. If you need to progress in your role, or get a promotion, learn more about business communication, administration, how to deliver effective customer service and effective way to manage your time. If you are new to administration, or have some experience, but want to go on to further study, this course is for you.

This Business Administration Skill course is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise within the role in areas such as business communication, administration, delivering presentations and presenting business data.
 
This Business Administration Skills course is comprehensive and designed to cover the key areas of the following curriculum. This course has been designed for 25 guided learning hours.

COURSE CURRICULUM

01. PROFESSIONALISM IN THE OFFICE ENVIRONMENT

• Positioning of your Job
• Improving Your Professionalism
• Enhancing Your Skills
• Communicating and Building Relationship
• Module Handouts- Professionalism in the Office Environment

02. BUSINESS ETIQUETTE

• Fundamentals of Professional Behaviour
• Interview Techniques
• Business Meeting
• Working in Multicultural Environment
• Module Handouts- Business Etiquette

03. COMMUNICATION IN BUSINESS ENVIRONMENT

• Business Communication
• Different Types of Communication Methods
• Effective Working for your Company Management
• Module Book- Communication in Business Environment

04. CRITICAL THINKING AND DECISIONS MAKING

• How to face for New Problems
• Identifying and Solving the Problem
• Decisions Making
• Module Book- Critical Thinking and Decisions Making

05. TIME MANAGEMENT SKILLS FOR YOUR CAREER

• Identifying your Goals
• Effective Energy Distribution
• Working with Your Personal Styles
• Building and Establishing your Action Plan
• Module Book- Time Management Skills for your Career

06. DEVELOPING CUSTOMER SERVICE SKILLS

• Principles of Customer Service.
• Identifying Customer Needs
• Customer Service & Telephone Etiquette
• Module Book- Developing Customer Service Skills

07. MANAGING CUSTOMER COMPLAINTS

• Handling Complaints
• Module Book- Managing Customer Complaints

08. STRESS MANAGEMENT

• Enduring Stress
• Module Book- Stress Management

ADDITIONAL STUDY MATERIALS- BUSINESS ADMINISTRATION SKILLS

• Additional Study Materials- Certificate in Business Administration

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded “Certificate in Business Administration Skills”.
 
  Ultima actualização em  14 March, 2024