Online
- Duration / Course length: Upto 40 Hours Start now
- Accredited by: CPDiAP
- Certificates:
- Course delivery: This course is delivered in video format
Course details
OverviewThe Diploma in Office Admin & Reception Skills provides students the hands-on training in various key administrative areas of a business or a working environment. You will be trained in word processing, spread sheets, PowerPoint and other relevant software, as well as bookkeeping concepts, computerized accounting and administrative skills.
This Office Admin and Reception Skills Diploma will be the ideal solution and the easiest course you will experience. We will offer you the opportunity to study 24/7 wherever you are in the world. This course is opened to anyone with an interest in the topic and give you access to world-class learning led by 1Training International.
1Training International works in partnership with NUS, so all registered 1Training learners can get an NUS Extra discount card, which gives you amazing discounts on thousands of products from the biggest companies.
Why should I choose 1Training?
- Free both e-certificate and printed certificate
- Accredited qualification
- Excellent quality video tutorials
- You'll be eligible for an NUS Discount Card
- Get Tutor support Monday-Friday
- Get one year's access to the course
- Get support by phone, live chat, and email
- Join our friendly online learning platform
- Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. So, you can access your course on Wi-Fi, 3G or 4G.
Learn for less with 1Training discount courses online! You’ll love 1Training’s excellent quality, competitive prices, and first class learner support. With this excellent discount course you can expect professional qualification, which will enable you to enhance your CV in no time, and for less!
Course Duration:
Learners will have 365 days access to their chosen course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.
COURSE CURRICULUM
1. DEVELOPING CUSTOMER SERVICE SKILLS
- Professional Receptionist Training Course Objectives
- The 90: 90 Principle to create a powerful first impression
- Hot Telephone Tips
- Get the facts- ask the right questions
- Discuss Solutions- learning to listen
- Dealing with difficult customers
- Business Writing Skills
- Introduction to Business Report Writing
- Exploring Reports
- How to Prepare for Writing
- Exercise Files: Business Report Writing
- Introduction to Effective Email Writing
- Writing Email Messages
- Email Manners
- Effective Typing
- Tips for Speed Reading
- Introduction to Microsoft Word
- First Step to MS Word
- Text Editing & Formatting
- Formatting Paragraph and Pages
- Creating Styles, Themes, Number and Bullets
- Columns & Tables
- Macros and Proofing
- Sharing and Reviewing Documents
- Modify Word Document
- Exercise Files: Microsoft Word 2016
- Getting Started with Microsoft Excel
- Data Entering
- Creating Formulas and Functions
- Formatting
- Worksheet Views, Multiple Worksheets and Workbooks
- IF, VLOOKUP, and Power Functions, Security & Sharing
- Data Management, Data Analysis Tools
- PivotTables & Macros
- Exercise Files: Microsoft Excel 2016
- Getting Started with Microsoft PowerPoint
- Working with Presentations & Slides
- Adding Pictures & Contents to Slides
- Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
- Preparing & Delivering Speech
- Reusing and Sharing Presentations
- Exercise Files: Microsoft PowerPoint 2016
- Getting Started with Outlook
- Adding and Connecting Accounts, Reading & Organizing Mails
- Creating and Sending Mail, Creating and Working with People
- Working with Delegates & Calendars
- Creating Tasks and Notes, Working with Outlook Data
- Introduction to MS Access
- Creating Tables & Setting up Properties
- Queries
- Creating Forms & Reports
- Working with Macros, Integrating Access with Office Suite
- Database Management
- Exercise Files- Microsoft Access 2016
- Diary Management
- Diary and Time Management with Outlook
- Handling Confidential Documents
- Job functions and Description of Office Administrator and Manager
- Taking Minutes
- Note Taking
- Exercise Files: Note Taking
- Document Proofreading
- Appointment Booking and Arrange an Interview
- Delivering Postal Mail
- Dictating
- Organising a Meeting
- Exercise Files: Organising Meeting
- Data Management & Record Keeping
- Event Planning Essentials
- Arranging Business Travel and Accommodation
- Introduction to Accounting
- Financial & Managerial Accounting
- Taxes
- Introduction to QuickBooks
- Setting up the Employee Payroll
- Running the Payroll
- Exercise Files: QuickBooks for Payroll Management
- Invoicing and Petty cash
- Supervising and monitoring the office works
- Introduction to Time Management
- Fundamentals of Productivity
- How to Use Your Calendar Effectively
- Setting up Priorities and Schedule
- Timer Budgeting
- Exercise Files: Time Management
- Motivating Employees
- Business Resumes & Job Applications
- How to Gather Information for Your CV
- Write your CV
- CV Writing Tips and Layouts
- Different CV Formats
- Saving a CV to Different Formats and Online CV Banks
- Finishing Your CV
- Exercise Files: Creating an Effective CV
- You will have one Quiz and one Assignment.
- You only need to pay £29 for assessment and certification when you submit your assignment.
Those who successfully pass this course will be awarded an Office Admin and Reception Skills Diploma. Anyone eligible for certification will receive both FREE e-certificate (PDF format), and printed certificate. Ultima actualização em 05 June, 2018
Eligibility / Requirements
You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.
