Customer Service - Training Este curso é ministrado em inglês

Course details

Customer Service - Training course is ideal for the individuals seeking customer service or customer care training. The Customer Service course is specially beneficial to those who work in customer service roles and want to improve customer service skills or those who are looking to start a career in customer service.
This customer service course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner.
Key topics include; the process of listening to, questioning and confirming customers’ needs, the fundamentals of creating customer-focused environments , development of a customer service strategy , techniques for building long-term customer relations, techniques for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service.
The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.

Course Syllabus:
Module 1 – The Importance of Customer Service
Module 2 – Identifying Customer Needs
Module 3 – Developing Customer Service Strategies
Module 4 – Maintaining Service Excellence
Module 5 – Training for Customer Service
Unit 6 – Dealing with Difficult Customers

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee. Ultima actualização em  10 July, 2018