Telesales Skills - Suretrain Sales Training , Bristol,United Kingdom

Tue, 15 Jan 2019 17:57:03 +04

Who Would Benefit from this Telesales Training Course?
This Telesales Training Course is ideal for anyone who needs to use the telephone to generate prospects and fill their new business pipeline. it is ideal for learning how to book appointments or how to generate robust prospects for telephone sales.

Whether you are a dedicated telesales operative or a field sales person who needs to create appointments, then this lead generation training will show you how to do this effectively.

Key Benefits - What Impact Will It Have On Sales?

As a result of attending this programme, you or your delegates will understand how to:

Plan, manage and measure a telesales campaign.
Build effective relationships with receptionists, leading to gathering essential decision maker information
Create meaningful conversations with decision makers, leading to appointments or sales opportunities

The techniques taught in this cause will have an immediate impact on your pipeline. It has been proven many times that the gatekeeper engagement process can deliver 65 decision maker names and email addresses for every 100 calls made. This can immediately impact your conversion rates through to appointment or sale and can be used to feed your email marketing, leading to more sales.

The decision maker contact techniques create active engagement and interest in your product and service and creates opportunities to book appointments or to move the prospect to the next step remotely.

Course Content - What Will I Learn?

Course Content - Day 1 - Telesales Campaign Planning and Gatekeeper Strategy

Telesales Campaign Planning

Understanding sales activity measurement and analysing conversion rates
Planning telesales activity
Creating a telesales campaign strategy
Receptionist / Gatekeeper Management

Breaking down the telesales process between managing gatekeepers and gaining access to decision makers
Benefits of having a structured Gatekeeper process
Successful questioning techniques for gathering important information
Understanding people's behaviours and reactions
What you can do to create an alternate reaction / behaviour
Delegates will undertake practical exercises to develop the skills learned in this section required for managing ; More information about this follows at the end of this overview.

Course Content - Day 2 - Accessing and Influencing Decision Makers

Initial Contact with your Decision Maker
Create a structured process for accessing the decision maker and building a relationship
Learn how to create the optimum introductory email and create a template for future use
Prepare effectively for making your first call to the decision maker
Qualification of your Decision Maker

Advanced questioning techniques
Getting the information you need about a prospect's current status
Developing credibility
Provoking thought and motivating change in the decision maker
Presenting your product or service

Understand Features and Benefits
Making the connection between 'Need / Feature / Benefit / Hook'
Closing
Trial close
Negotiating an appointment or the next steps

Making the close

Handling Objections

Establish a structured process for handling objections
Identify key objections
Eliminate objections before they arise
Dispel objections with the LAP Technique
Practical Application

All delegates will be required to bring full brief of their telesales duties and have a minimum of 20 cold leads to call during the training. These need to be of companies you have not done business with previously, that you would like to make contact with. You will need the company name and telephone number, as a minimum. Please also make sure that you bring a mobile phone that you can use to make these calls.

Live Calls

Utilising the data provided and the strategies learned practiced previously, delegates will conduct live calls to gatekeepers, to create appointments, sell the product(s), create awareness or develop client relationships as appropriate to the individual ; Once again, where the facilities allow, calls may be recorded and played back for evaluation purposes.

Cost: 399 GBP

Duration: 2 Days

Successful Sales Skills - Suretrain Sales Training , Bristol,United Kingdom

Tue, 15 Jan 2019 17:49:50 +04

Who Would Benefit from this Sales Training Course?

This programme is ideal for all sales professionals, whether you are just starting out on your sales career or you are an experienced sales professional wanting to refresh your skills and learn new sales techniques.

The course is ideal for any business to business sales people and also in business to consumer environments where advising customers on their choices is an essential part of the customer interaction.

Key Benefits - What Impact Will It Have On Sales?

As a result of attending this programme, you or your delegate will understand how to:
Fully understand and implement a robust and proven sales process.
Generate greater trust from customers, leading to more open conversations and collaborative selling.
Present your product or service in such a way that the customer sees purchasing as the logical choice.
Effectively overcome objections and close more sales.
Our customers have reported a tangible and valuable return on their investment in increased sales, in the first few weeks of their delegates attending this course.

Motivation and Inspiration are built into this programme! Your salesperson will come away energised and driven to implement their new skills and start earning you more profit!

Course Content - What Will I Learn?

This is an intensive, one day sales skills course designed to give delegates core knowledge and understanding of the whole sales process, along with confidence and skills to help them set clear, achievable goals within their own sales role. With a combination of classroom theory and practical interactive tasks, delegates can gain insight into how to turn enquires in to profit with a proven, effective method.

Core Subjects

Understanding Sales Measurement
Sales Motivation
The Full Sales Process, comprising:
Meet and Greet - Creating relationship and trust. Setting up the foundations for the sale.
Qualification and Need Analysis - Understanding your customer's needs, wants and desires.
Presentation - Effective presentation of your product or service, in line with the customer's needs.
Trial Close - Gaining commitment and understanding.
Negotiation - Price presentation and creating a win/win price agreement.
Close - Creating the environment in which the customer can say 'yes'.
Overcoming Objections - Objection prevention and handling strategies.
The delegate will create an action plan for the implementation of their new skills and techniques at the end of the course. This plan will be shared with their management, to ensure an effective follow up of the programme is completed.

Cost: 225 GBP

Duration: 1 Day

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Telesales Skills - Suretrain Sales Training , Bristol,United Kingdom

Successful Sales Skills - Suretrain Sales Training , Bristol,United Kingdom