The course will outline the basic concepts of modern Customer Relationship Management. It will train you to identify leads effectively and improve communication with your customers.

Following topics will be covered during this course:

• What is a Lead?
• Lead Qualification and conversion to contacts
• What is Opportunity / Deal / Prospect?
• Undestanding Sales Pipeline
• Overview of current CRM systems

• Understanding of Sales Procedures and Customer Relationship Management
• Gain knowledge of Sales Pipeline and why this is important
• Understand differences between Lead and Opportunities
• Build techniques to qualify Leads
• Gain exposure to current CRM systems

Cost: 20 KWD

Duration: 3 Hours