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Customer Service Skills Online - LearningPlanet , Online,New Zealand

Wed, 14 May 2025 04:52:00 +04

– 12 videos = 120 minutes
Consistent customer service skills are not an accident but the result of good training and application of specific fundamentals to give customers an amazing experience that will bring them back time and time again Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both straight forward to manage and easy to apply.

Topics for this course include:
Attitude, customer service, communication, listening, questioning, showing empathy, being assertive, positive first impressions, difficult customers, keeping customers informed, fix the customer first and advanced customer service.
Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.

Cost: 55 NZD

Duration: Upto 2 Hours

ILM Advanced Practical Manager - Globe Elite Ltd , Quezon City, Manila, Cebu City, Zamboanga City, Johannesburg, Durban, Halifax, Brisbane, London, Christchurch, Hamilton, Bandar Sungai Long,,United Kingdom,South Africa

Thu, 07 Sep 2017 15:08:32 +04

This course follows on from the Practical Manager and develops your core management skills and techniques to obtain and deliver better results
• Develop your ability to lead, motivate and inspire
• Provide strategic leadership as well as day-to-day management
• Benchmark your managerial skills
• Raise your profile in your organisation

Each unit in this qualification focuses on a specific set of skills and knowledge

• Working with people
• Managing yourself and personal skills
• Providing direction
• Facilitating innovation and change
• Achieving results
• Using resources

Cost: 395 GBP

Duration: 1 To 2 Weeks

ILM Practical Supervisor - Globe Elite Ltd , Quezon City, Manila, Cebu City, Zamboanga City, Johannesburg, Durban, Halifax, Brisbane, London, Christchurch, Hamilton, Bandar Sungai Long,,United Kingdom,South Africa

Thu, 07 Sep 2017 14:52:21 +04

MODULE 1
Leadership Qualities Understanding Personality Styles Handling Conflict Management Styles Time & Priority Management
What makes a leader?
Earning trust and working with honesty
Motivational skills
Coaching Skills
MODULE 2
Effective Communication Team Management Operational Responsibilities Health & Safety Responsibilities
Cultivating assertiveness
Use of appropriate language
Good questioning techniques
Active listening
Body language
Good practice in written communication
Team building
Understanding team roles
Setting SMART goals
Gaining agreement or consensus Balanced teams
Team development
Planning for Succession
Managing meetings
Handling participants
Hunters and Farmers
Operational roles and responsibilities of supervisors
Health & Safety responsibilities
Reasonable Foresight
Common Law v Civil Law
Expert Knowledge, Industry Knowledge and Common Knowledge
Note: This course is run over a duration of two days, this can be done consecutively or split up over a period of weeks to accommodate a clients preference.

Cost: 1185 GBP

Duration: 1 To 2 Weeks

ILM Sales and Relationship Management - Globe Elite Ltd , Quezon City, Manila, Cebu City, Zamboanga City, Johannesburg, Durban, Halifax, Brisbane, London, Christchurch, Hamilton, Bandar Sungai Long,,United Kingdom,South Africa

Thu, 07 Sep 2017 14:40:16 +04

This innovative programme consists of two modules
Successful participants will receive a parchment ILM Certificate of Completion
MODULE 1
Professionalism in Sales Coaching Behavioural Management Motivation
MODULE 2
Managing Performance Time Management Team Management
The process of performance management
Goals - Personal, Company, Role, Career
Encouraging involvement
When to let go and how to adapt
Skill v Will
Managing difficult conversations
Discussions - Facts v Opinions
Setting SMART goals
Gaining agreement or consensus
Managing time
The dangers of "stuff"
Priority management
Staying on Beam
Actions speak louder than Words!
Team roles
Balanced teams
Team development
Planning for Succession
Managing meetings
Handling participants
Hunters and Farmers
Note: This course is run over a duration of two days, this can be done consecutively or split up over a period of weeks to accommodate a clients preference.

Cost: 790 GBP

Duration: 1 To 2 Weeks

ILM Practical Project Management - Globe Elite Ltd , Quezon City, Manila, Cebu City, Zamboanga City, Johannesburg, Durban, Halifax, Brisbane, London, Christchurch, Hamilton, Bandar Sungai Long,,United Kingdom,South Africa

Thu, 07 Sep 2017 14:29:08 +04

This innovative programme consists of five modules
Successful participants will receive a parchment ILM Certificate of Completion
MODULE 1: Coaching, Behavioural Management, Motivation and Delegation
MODULE 2: Safety Leadership
MODULE3: Meetings & 1-2-1s, Planning & Organising
MODULE 4: Communication, Presentation Skills
MODULE 5: Managing Performance, Appraisals & Interviewing
We deliver approved management training so that your staff, students, trainees not only know what to do, but how to practice the skills required for excellent performance and transparancy.
Our courses aim to provide your project teams with the knowledge and capability on how to effectively implement their management
skills, needed for delivering operational performance and excellence to ensure your company delivers projects successfully.
Note: This course is run over a duration of 5 days, this can be done consecutively or split up over a period of weeks to accommodate a clients preference.

Cost: 1920 GBP

Duration: 1 To 5 Weeks