• Globally Recognised Certification: CPD-UK accredited for international recognition.
• Flexible Learning Options: Choose from classroom, live online, and 1-1 training.
• Industry-Relevant Curriculum: 10 comprehensive modules tailored to modern industry practices.
• Expert Trainers: Learn from experienced professionals in ESM UAE and ESM Dubai markets.
• Easy Payment Plans: Flexible and affordable instalment options.

• Boost Career Prospects: Master skills to become a valued executive secretary.
• In-Demand Skills: Gain expertise in executive secretarial management for leading industries.
• Advance Professionally: Build organisational and communication competencies.

• Ergonomics
• Types and Purpose of Equipment Used in General and Specialized Office Work
• Skills, Attitudes and Attributes of Office Personnel
• Good Human Relationships to Office Efficiency

• Various Channels of Communication Used in the Office
• Factors Affecting the Selection of Communication Channel
• Factors Affecting the Flow of Communication
• Barriers to Effective Communication
• Telephone Techniques
• Office Mail / Dispatches

• Describe the Characteristics of an Information Management System
• Describe the Duties of a Records Management Clerk
• Maintain a Records Management System by Electronic and Other Means
• Outline the Procedures for Dealing with Inactive Files
• Describe the Main Legal Stipulations Governing Access to and Retention of Documents
• Explain the Use of Filing Equipment and Supplies in Records and Information Management
• Differentiate between Centralized and Departmental Records Management Systems

• Assess the Contribution of the Reception Desk to the Welfare of the Organization
• Identify the Duties and Attributes of a Receptionist
• Manage Appointments for an Executive using Electronic or Manual Systems
• Explain the Importance and Use of Electronic and Manual Reminder Systems
• Meetings
• Define Terms Associated with Business Meetings
• Prepare Documents Associated with Business Meetings
• Define the Roles of Personnel Associated with Business Meetings
• List Various Types of Meetings
• Organize Different Types of Meetings
• Outline the Follow-up Procedures related to Decisions made at Meetings

• Identify the Role of Travel Policy in a Company
• Calculate Time-Based on Time Differences between Countries
• Outline Procedure for Making Travel Arrangements
• Explain the Importance of Making Checklists
• Interpret the Needs and Design Itineraries
• Explain the Necessity of Various Travel Documents
• Determine Security Health and Culture Issues for a Travel
• Determine the Forex Requirements

• Identify the Importance of Customer Service in an Organization
• Explain the Difference between Internal and External Customers
• Identify Customer Needs and Respond within the SLA Framework
• Explain what Customer Delight is
• Handle Angry Customers and Escalations

• Explain the Benefits of Time Management
• Manage Self-Time
• Manage Boss & Time
• Planning a Perfect Day
• Identifying the Prime Time and Prioritizing Tasks

• Explain What is Leadership
• Identify the Benefits of Leadership
• Explain Types of Leadership Skills
• Understand how to Develop Leadership Skills
• Identify the Difference between a Leader and a Manager

• Business English

• Computers & MS Office

• Define Terms Associated with Business Meetings
• Prepare Documents Associated with Business Meetings
• Define the Roles of Personnel Associated with Business Meetings
• List Various Types of Meetings
• Organise Different Types of Meetings
• Outline the Follow-up Procedures related to Decisions made at Meetings

• Higher Employability: Stand out in ESM Dubai and ESM UAE markets.
• Broaden Skill Set: Enhance administrative and managerial capabilities.
• Diverse Roles: Excel in office management, executive assistance, and administrative leadership.

• KHDA-Approved Training: Certifications valid across the UAE and beyond.
• Expert Trainers: Hands-on learning from industry experts.
• Interactive Learning: Real-world case studies and practical exercises.
• Flexible Schedules: Weekend, weekday, and customized learning options.

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: Upto 24 Hours