• ⇒ Course 01: Level 2 Diploma in Customer Service
• ⇒ Course 02: Phone-Based Customer Service
• ⇒ Course 03: Patient Customer Service Training
• ⇒ Course 04: Customer Service Fraud Officer
• ⇒ Course 05: Airport Management and Customer Service
• ⇒ Course 06: Customer Analytics Training
• ⇒ Course 07: Customer Relationship Management
• ⇒ Course 08: Know Your Customer (KYC)
• ⇒ Course 09: Customer Experience Manager
• ⇒ Course 10: Customer Complaint Handler
• ⇒ Course 11: Fast-Moving Consumer Goods
• ⇒ Course 12: Consumer Rights Awareness
• ⇒ Course 13: Contract Law & Consumer Protection
• ⇒ Course 14: Effective Communication Skills Course
• ⇒ Course 15: Marketing Sales Communication
• ⇒ Course 16: Business Training: Communication Skills
• ⇒ Course 17: Communication & Information Handling in Care
• ⇒ Course 18: Conflict Resolution
• ⇒ Course 19: Professional Telephone Receptionist Course
• ⇒ Course 20: Telesales Executive Training
• ⇒ Course 21: Email Etiquette
• ⇒ Course 22: Email Writing Training
• ⇒ Course 23: Email Marketing Strategies
• ⇒ Course 24: Business Etiquette and Professional Behavior
• ⇒ Course 25: The Secrets of Body Language
• ⇒ Course 26: Emotional Intelligence and Human Behaviour
• ⇒ Course 27: Public Speaking and Presentation Skill Course
• ⇒ Course 28: Dealing With Difficult People Training Course
• ⇒ Course 29: Problem Solving Techniques
• ⇒ Course 30: Business Intelligence Analyst

• Standout by earning a CPD Accredited Certificate upon completion.
• Gain lifetime access to the course materials and keep your skills on-check anytime.
• Our tutors are available 24/7 to answer your questions throughout the program.
• The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery).
• Enrol now in Level 2 Diploma in Customer Service to advance your career, and use the premium study materials from Apex Learning.

• Module 01: Introduction to Customer Service
• Module 02: Characteristics of Good Customer Service
• Module 03: Customer Relationship Management
• Module 04: Communicating with Customers
• Module 05: Handling Customer Complaints
• Module 06: Problem Solving Over the Phone
• Module 07: Improving Customer Service

• PDF Certificate: Free (Previously it was £*30 = £)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

Cost: 695 AED

Duration: Upto 145 Hours

• ⇒ Course 01: Food Allergen
• ⇒ Course 02: Food Hygiene Level 3 Training
• ⇒ Course 03: Food Safety – Level 2
• ⇒ Course 04: Food and Beverage Manager
• ⇒ Course 05: Food as Medicine
• ⇒ Course 06: Food Microbiology
• ⇒ Course 07: Food Labelling Adjustment Training
• ⇒ Course 08: Food Science and Technology
• ⇒ Course 09: Food, Fitness & Mental Health
• ⇒ Course 10: Herbalism: Herbs and Foods for Long-term Health
• ⇒ Course 11: Immunity Boosting Food
• ⇒ Course 12: How to Improve Your Food Hygiene Rating
• ⇒ Course 13: Level 2 HACCP Training
• ⇒ Course 14: Restaurant Hospitality and Management Diploma
• ⇒ Course 15: Hospitality Management
• ⇒ Course 16: Hotel General Manager
• ⇒ Course 17: Hotel Receptionist Course
• ⇒ Course 18: Concierge
• ⇒ Course 19: Hotel Revenue Management
• ⇒ Course 20: Catering Management
• ⇒ Course 21: Kitchen Management
• ⇒ Course 22: Oven Cleaning Training Course
• ⇒ Course 23: Cleaning, Decontamination and Waste Management
• ⇒ Course 24: Pest Control
• ⇒ Course 25: Diploma in Professional Chef
• ⇒ Course 26: Sous Chef
• ⇒ Course 27: Barista Course
• ⇒ Course 28: Food Photography
• ⇒ Course 29: Understanding Excellence In Customer Service For Hospitality
• ⇒ Course 30: Personal Hygiene Course

• Receive a Free CPD Accredited Certificate upon completion of this course
• Get a free student ID card with this Training Program [Extra £ charge for international shipment]
• Enjoy instant access to the course
• Learn this course from anywhere in the world
• Affordable and easy-to-understand this course
• Fully online, engaging lessons with voiceover audio
• Lifetime access to the course materials
• 24/7 tutor support to the course

• Module 01: Basics of Food Allergens
• Module 02: Allergen Guidance for Food Businesses
• Module 03: Allergen Guidance for Consumers
• Module 04: Allergic Reactions and Treatments

• PDF Certificate: Free (Previously it was £*30 = £)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

• Catering Assistant: £18,000 - £24,000
• Chef de Partie: £22,000 - £30,000
• Food Safety Officer: £25,000 - £35,000
• Catering Manager: £28,000 - £40,000
• Head Chef: £30,000 - £50,000+

Cost: 695 AED

Duration: Upto 155 Hours

•  Course 01: Level 2 Certificate in Principles of Customer Service
•  Course 02: Phone-Based Customer Service
•  Course 03: Patient Customer Service Training
•  Course 04: Customer Service Fraud Officer
•  Course 05: Airport Management and Customer Service
•  Course 06: Customer Analytics Training
•  Course 07: Customer Relationship Management
•  Course 08: Know Your Customer (KYC)
•  Course 09: Customer Experience Manager
•  Course 10: Customer Complaint Handler
•  Course 11: Fast-Moving Consumer Goods
•  Course 12: Consumer Rights Awareness
•  Course 13: Contract Law & Consumer Protection
•  Course 14: Effective Communication Skills Course
•  Course 15: Marketing Sales Communication
•  Course 16: Business Training: Communication Skills
•  Course 17: Communication & Information Handling in Care
•  Course 18: Conflict Resolution
•  Course 19: Professional Telephone Receptionist Course
•  Course 20: Telesales Executive Training
•  Course 21: Email Etiquette
•  Course 22: Email Writing Training
•  Course 23: Email Marketing Strategies
•  Course 24: Business Etiquette and Professional Behavior
•  Course 25: The Secrets of Body Language
•  Course 26: Emotional Intelligence and Human Behaviour
•  Course 27: Public Speaking and Presentation Skill Course
•  Course 28: Dealing With Difficult People Training Course
•  Course 29: Problem Solving Techniques
•  Course 30: Business Intelligence Analyst

• Receive a Free CPD Accredited Certificate upon completion of this course
• Get a free student ID card with this Training Program [Extra £ charge for international shipment]
• Enjoy instant access to the course
• Learn this course from anywhere in the world
• Affordable and easy-to-understand this course
• Fully online, engaging lessons with voiceover audio
• Lifetime access to the course materials
• 24/7 tutor support to the course

• Introduction to Patient Customer Service
• Effective Patient Customer Service Training
• Areas of Patient Customer Service
• Customer Service Operative Skills
• Organising Schedules
• Medical Jargon and Terminology
• Effective Filing Systems in Medical Offices
• Patient Customer Service Soft Skills
• What Customer Service Is to Different Medical Professionals
• Providing Customer Service and Support to Colleagues
• Handling Difficult Customers

• PDF Certificate: Free (Previously it was £*30 = £300)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

• Customer Service Advisor – £18,000 to £24,000 
• Call Centre Manager – £26,000 to £36,000
• Customer Support Specialist – £20,000 to £30,000
• Client Relationship Manager – £35,000 to £45,000

Cost: 695 AED

Duration: Upto 150 Hours

• ⇒ Course 01: Customer Service Management
• ⇒ Course 02: Effective Communication Skills
• ⇒ Course 03: Customer Relationship Management
• ⇒ Course 04: Sales: Psychology of Customers
• ⇒ Course 05: Retail Customer Service Training
• ⇒ Course 06: Phone-Based Customer Service
• ⇒ Course 07: Patient Customer Service Training
• ⇒ Course 08: Mastering Customer Insights
• ⇒ Course 09: Know Your Customer (KYC)
• ⇒ Course 10: Consumer Rights Awareness
• ⇒ Course 11: Corporate & Strategic Communication Skills for Managers
• ⇒ Course 12: Communication Skills in Health and Social Care
• ⇒ Course 13: Business English and Communication
• ⇒ Course 14: Assertiveness Communication Skills using Positive Psychology
• ⇒ Course 15: HR – Crisis Communication
• ⇒ Course 16: Leadership & Management Diploma
• ⇒ Course 17: Effective Listening Skills for Leaders
• ⇒ Course 18: Telephone Skills Diploma
• ⇒ Course 19: Telesales Executive Training
• ⇒ Course 20: Conflict Resolution
• ⇒ Course 21: Email Etiquette
• ⇒ Course 22: Giving and Receiving Feedback
• ⇒ Course 23: Emotional Intelligence and Human Behaviour
• ⇒ Course 24: Problem-Solving and Decision Making
• ⇒ Course 25: Cross-Cultural Awareness Training
• ⇒ Course 26: Time Management
• ⇒ Course 27: Stress Management
• ⇒ Course 28: Negotiation Essential Skills – Level 3
• ⇒ Course 29: Sales and Marketing Skills Level 3
• ⇒ Course 30: Media and Public Relations

• Master essential customer service and relationship management techniques.
• Learn effective communication strategies for phone-based and retail customer service.
• Develop conflict resolution skills, negotiation tactics, and emotional intelligence essential in customer service.
• Understand CRM systems and how to leverage them for better customer service engagement.

• Who We Are and What We Do
• Establishing Your Attitude
• Identifying and Addressing Customer Needs
• Generating Return Business
• In-Person Customer Service
• Giving Customer Service over the Phone
• Providing Electronic Customer Service
• Recovering Difficult Customers
• Module Nine – Understanding When to Escalate

• PDF Certificate: Free (Previously it was £*30 = £)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

Cost: 698 AED

Duration: Upto 130 Hours

• ⇒ Course 01: Waiter Training Course
• ⇒ Course 02: Level 3 Hospitality Management
• ⇒ Course 03: Barista Training
• ⇒ Course 04: Coffee Training
• ⇒ Course 05: Restaurant Management
• ⇒ Course 06: Food and Beverage Manager
• ⇒ Course 07: Level 2 Food Safety
• ⇒ Course 08: Catering Management
• ⇒ Course 09: Diploma in Food Safety & Pest Management
• ⇒ Course 10: Hygiene and Infection Control CPD Level 4
• ⇒ Course 11: Food Safety & Hygiene Management for Supervisor
• ⇒ Course 12: Manual Handling Level 2
• ⇒ Course 13: Food Allergen Awareness
• ⇒ Course 14: How to Improve Your Food Hygiene Rating
• ⇒ Course 15: Food Labelling Adjustment Training
• ⇒ Course 16: Event Management
• ⇒ Course 17: Food Processing Diploma
• ⇒ Course 18: Food Safety Supervising in Catering Diploma Course
• ⇒ Course 19: Customer Service for Hospitality
• ⇒ Course 20: Operations Management
• ⇒ Course 21: Cross-Cultural Awareness Training
• ⇒ Course 22: Inventory Management Training
• ⇒ Course 23: Concierge
• ⇒ Course 24: Vegan (Vegetarian) Diet
• ⇒ Course 25: Sous Chef
• ⇒ Course 26: Customer Relationship Management
• ⇒ Course 27: The Secrets of Body Language
• ⇒ Course 28: Leadership & Management Diploma
• ⇒ Course 29: Time Management
• ⇒ Course 30: Effective Communication Skills

• Standout by earning a CPD Accredited Certificate upon completion.
• Gain lifetime access to the course materials and keep your skills on-check anytime.
• Our tutors are available 24/7 to answer your questions throughout the program.
• The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery).

• Module 01: Facts about Food Service Business and waiters
• Module 02: The First Impression You Make
• Module 03: Calmness & Friendliness
• Module 04: Personal Health and Hygiene
• Module 05: Sanitary Food Handling
• Module 06: Personal Skills
• Module 07: Product Knowledge and Service
• Module 08: Service Sequences
• Module 09: Additional Responsibilities Apart from Food Serving
• Module 10: Supervisory Responsibilities
• Module 11: Safety Considerations

• PDF Certificate: Free (Previously it was £*30 = £)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

Cost: 698 AED

Duration: Upto 150 Hours

• You’ll gain access to 20 premium courses and walk away with 20 recognised CPDQS PDF certificates — absolutely free.
• 1 QLS Endorsed Hardcopy Certificate — absolutely free.
• Lifetime access to all 20 courses.
• Learn at your own pace from anywhere.
• Boost your CV with real credentials.
• No hidden fees or subscription required.

• Course 01: PR : Public Relation
• Course 02: Diploma in Customer Relationship Management (CRM)
• Course 03: Social Media Influencer
• Course 04: Telesales Executive Training
• Course 05: Sales: Psychology of Customers
• Course 06: Facilities Management Diploma
• Course 07: Meeting Management Online
• Course 08: Effective Communication Skills
• Course 09: Crisis Communication for HR
• Course 10: Marketing Communication
• Course 11: Effective Communication with Better Email
• Course 12: Master Yourself in Talking with Strangers
• Course 13: Public Speaking Training
• Course 14: Motivational Speaking Training
• Course 15: Touch Typing Training
• Course 16: Career Development Plan Fundamentals
• Course 17: CV Writing and Job Searching
• Course 18: Learn to Level Up Your Leadership
• Course 19: Networking Skills for Personal Success
• Course 20: Ace Your Presentations: Public Speaking Masterclass

• Master the essentials of public relations, media strategies, and brand management.
• Develop advanced customer relationship management (CRM) skills to improve client retention and satisfaction.
• Learn how to become a successful social media influencer and grow a personal or business brand.
• Gain insights into the psychology of customers to enhance your sales and marketing strategies.
• Acquire the skills needed to manage facilities, including maintenance, budgeting, and compliance.
• Improve your communication skills, both verbal and written, for clear and effective interactions.
• Learn to manage crisis communication within HR and other high-pressure environments.
• Gain expertise in public speaking and motivational speaking to inspire and engage your audience.
• Develop strong meeting management skills, ensuring effective and productive team discussions.
• Master networking skills and personal branding to expand your professional connections and opportunities.

• Public Relations Manager
• CRM Manager
• Social Media Influencer
• Sales Executive
• Facilities Manager
• Customer Service Manager
• Motivational Speaker
• Meeting and Event Coordinator
• HR Crisis Communication Specialist
• Public Speaking Coach

Cost: 399 AED

Duration: 20 Hours

• You’ll gain access to 20 premium courses and walk away with 20 recognised CPDQS PDF certificates — absolutely free.
• 1 QLS Endorsed Hardcopy Certificate — absolutely free.
• Lifetime access to all 20 courses.
• Learn at your own pace from anywhere.
• Boost your CV with real credentials.
• No hidden fees or subscription required.

• Course 01: Business Studies
• Course 02: Stakeholder Management
• Course 03: Customer Relationship Management
• Course 04: Forecasting in a Time of Uncertainty
• Course 05: PR: Public Relations
• Course 06: Maximise Your Personal Productivity: Negotiation Skills Course
• Course 07: Contract Management Course
• Course 08: Commercial Management
• Course 09: Developing Effective Stakeholder Relationships for Leaders
• Course 10: International Business Principles
• Course 11: Business Development Fundamentals: Lean Strategies for Business
• Course 12: Communication Masterclass Building Strong Relationships
• Course 13: Organisation & People Management
• Course 14: Equality, Diversity and Discrimination
• Course 15: Cross-Cultural Awareness Training
• Course 16: Career Development Plan Fundamentals
• Course 17: CV Writing and Job Searching
• Course 18: Learn to Level Up Your Leadership
• Course 19: Networking Skills for Personal Success
• Course 20: Ace Your Presentations: Public Speaking Masterclass

• Master the fundamentals of stakeholder management and learn how to build and maintain strong relationships with key stakeholders.
• Develop advanced business development strategies to drive growth and profitability within an organisation.
• Gain expertise in people management, learning how to effectively lead teams, handle conflicts, and ensure team cohesion.
• Learn how to optimise communication skills for professional settings, improving both internal and external interactions.
• Enhance your negotiation skills, enabling you to close better deals and manage challenging business situations with confidence.
• Understand the principles of corporate social responsibility (CSR) and how to implement effective, ethical business practices.
• Learn public speaking and presentation skills, enabling you to communicate your ideas persuasively and effectively to any audience.
• Develop the ability to manage diverse teams and foster a culture of inclusion, ensuring equal opportunities for all employees.
• Gain knowledge in project management methodologies to successfully plan, execute, and complete projects on time and within budget.
• Earn 20 CPD-accredited certificates and a QLS Endorsed Certificate, boosting your qualifications and career prospects in business and management.

• Business Development Manager
• Stakeholder Manager
• Project Manager
• Operations Manager
• HR Manager
• Customer Relationship Manager
• Public Relations Specialist
• Team Leader
• Management Consultant
• Corporate Trainer

Cost: 399 AED

Duration: 20 Hours

• Learn proven strategies to build and maintain strong relationships
• Gain skills applicable to personal life, workplace, and community
• Study at your own pace, anytime, anywhere
• Receive a digital certificate of completion
• Supportive, easy-to-follow course materials

Cost: 55 AED

Duration: Upto 1 Hour

• What is assertiveness?
• Passive, aggressive, and assertive behaviours
• Benefits of being assertive

• Identifying your strengths
• Techniques to boost confidence
• Power poses and mindset shifts

• Understanding emotional triggers
• Emotional regulation
• Empathy and assertive expression

• Verbal and non-verbal communication
• “I” statements vs. blaming language
• Listening skills and active response

• Handling rejection or criticism
• Saying “no” without guilt
• Navigating conversations with friends and family

• Setting professional boundaries
• Dealing with difficult colleagues or managers
• Requesting feedback, promotions, or changes

• Identifying limiting beliefs
• Cognitive-behavioral strategies
• Techniques for speaking up under pressure

• The connection between esteem and assertiveness
• Building self-worth
• Daily practices to maintain a healthy self-image

• Learn from practical, real-world examples
• Easy-to-follow content with guided exercises
• Accessible on any device, any time
• Lifetime access and downloadable resources
• UK & internationally recognised certificate
• Expert tutor support and 24/7 learner assistance

Cost: 55 AED

Duration: Upto 1 Hour

• ⇒ Course 01: Business Strategy Planning
• ⇒ Course 02: Customer Relationship Management
• ⇒ Course 03: Affiliate Marketing Business Essentials
• ⇒ Course 04: Level 2 Financial Planning and Management Course
• ⇒ Course 05: Quality Management and Strategic Training – ISO 9001
• ⇒ Course 06: Know Your Customer (KYC)
• ⇒ Course 07: Level 2 Project Planning and Management
• ⇒ Course 08: Facebook Marketing Strategy for Business
• ⇒ Course 09: Business Administration Level 3
• ⇒ Course 10: Applied Business Analysis Diploma
• ⇒ Course 11: LinkedIn Marketing & Sales Lead Generation Blueprint
• ⇒ Course 12: Instagram Marketing
• ⇒ Course 13: Sales and Marketing Skills Level 3
• ⇒ Course 14: Basic Business Finance
• ⇒ Course 15: Financial Modelling for Decision-Making and Business Plan
• ⇒ Course 16: Professional Email Marketing Diploma
• ⇒ Course 17: Pinterest Marketing
• ⇒ Course 18: Business Writing
• ⇒ Course 19: Marketing Strategies for Business
• ⇒ Course 20: Media and Public Relations
• ⇒ Course 21: Business Branding
• ⇒ Course 22: Compliance & Business Risk Management
• ⇒ Course 23: Business Management Advanced Diploma
• ⇒ Course 24: Stakeholder Management
• ⇒ Course 25: Social Media Strategy for Business
• ⇒ Course 26: Problem Solving and Decision Making
• ⇒ Course 27: Webinar Marketing Funnel
• ⇒ Course 28: Maximise Your Personal Productivity: Negotiation Skills Course
• ⇒ Course 29: Personal and Networking Skills
• ⇒ Course 30: Corporate & Strategic Communication Skills for Managers

• Develop comprehensive business strategy plans to drive organizational growth.
• Master customer relationship management techniques to enhance client satisfaction.
• Gain proficiency in financial planning and management for informed decision-making.
• Learn to implement quality management systems like ISO 9001 effectively.
• Create and execute effective marketing strategies across multiple platforms.

• Stand out by earning a CPD Accredited Certificate upon completion.
• Gain lifetime access to the course materials and keep your skills on-check anytime.
• Our tutors are available 24/7 to answer your questions throughout the program.
• The program has been designed to be clear and easy to understand
• Receive a free Student ID Card as part of the program (£10 applicable for international delivery).

• Section 01: Welcome - How to Get the Most Out Of This Course
• Section 02: Business Fundamentals: Connecting Business Strategy to the Business Plan
• Section 03: Business Fundamentals: The Value of Strategic Analysis
• Section 04: Business Fundamentals: Frameworks and Theories Business Strategists Must Know
• Section 05: Critical Evaluation of Leadership
• Section 06: Products and Services and Competitive Advantage
• Section 07: Competition - Know Your Enemy
• Section 08: External Strategic Analysis - Industry, Markets and Competition
• Section 09: Internal Strategic Analysis - Operations and Customer Management
• Section 10: Six-Minute Strategist SWOT Assignment
• Section 11: Customer Value Proposition
• Section 12: Sales and Marketing Strategy
• Section 13: Digital Business Strategy Transformation
• Section 14: Finance - Understanding Financial Statements
• Section 15: Finance: Strategic Financial Analysis

• PDF Certificate: Free (Previously it was £*30 = £)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

Cost: 698 AED

Duration: Upto 150 Hours

• Helps professionals develop trust-building strategies for workplace success.
• Enhances interpersonal skills to foster cooperation and collaboration.
• Improves communication techniques for clear and effective interactions.
• Strengthens teamwork by building relationships based on trust and respect.
• Creates a positive work environment that boosts employee engagement and morale.

• Develops Professional Credibility – Teaches how to earn trust and establish strong professional relationships.
• Enhances Team Performance – Helps professionals build trust among team members for better collaboration.
• Increases Career Opportunities – Employers seek individuals skilled in trust building and relationship management.
• Strengthens Workplace Communication – Improves the ability to handle conversations with confidence and clarity.
• Boosts Leadership Skills – Helps professionals manage teams by fostering a culture of trust and mutual respect.

• The Importance of Work Relationships
• Trust

• Interpersonal Dynamics
• Demonstrating Professional Behavior

• Mapping Your Work Network
• Bridging Work Styles

• Building Your Network
• Collaborating for Success

• Industry-Expert Trainers – Learn from professionals with expertise in trust building and relationship management.
• Practical Learning Approach – Includes real-world case studies, exercises, and role-playing activities.
• Recognized Certification – Earn a trust building certification to boost career growth.
• Flexible Learning Options – Choose between online and classroom training.
• Career-Focused Training – Helps professionals gain valuable skills for leadership and workplace success.

Cost: 4000 AED

Discount: 55% Off for Laimoon Users!

Duration: 24 Hours

•  Course 01: Know Your Customer (KYC)
•  Course 02: Level 3 Diploma in Customer Service
•  Course 03: Customer Relationship Management
•  Course 04: Customer Analytics Training
•  Course 05: Customer Complaint Handler
•  Course 06: Customer Service Fraud Officer
•  Course 07: Call Centre Training
•  Course 08: Airport Management and Customer Service
•  Course 09: Patient Customer Service Training
•  Course 10: Consumer Rights Awareness
•  Course 11: Contract Law & Consumer Protection
•  Course 12: Fast-Moving Consumer Goods
•  Course 13: Dealing With Difficult People Training Course
•  Course 14: Business Compliance Officer
•  Course 15: Internal Compliance Auditor
•  Course 16: Professional Receptionist Diploma
•  Course 17: Professional Telephone Receptionist Course
•  Course 18: Admin, Secretarial & PA
•  Course 19: The Secrets of Body Language
•  Course 20: Diploma in Creative Problem Solving
•  Course 21: Conflict Resolution Training
•  Course 22: Negotiation Skills Certificate
•  Course 23: Cross-Cultural Awareness Training
•  Course 24: Media and Public Relations Diploma
•  Course 25: Effective Communication Skills Course
•  Course 26: Leadership & Management
•  Course 27: Level 3: Public Speaking Diploma Course
•  Course 28: Effective Email Writing
•  Course 29: Level 3 Diploma in Time Management
•  Course 30: Assertiveness and Self Confidence Development

• Get a Free CPD Accredited Certificate upon completion of this course
• Get a free student ID card with this Training program (£10 postal charge will be applicable for international delivery)
• This course is affordable and simple to understand
• This course is entirely online, interactive lesson with voiceover audio
• Get Lifetime access to the course materials
• This course comes with 24/7 tutor support

• Module 01: Introduction to KYC
• Module 02: Customer Due Diligence
• Module 03- AML (Anti-Money Laundering)
• Module 04- KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom
• Module 05- Regulations to be Complied by Industries
• Module 06- Methods for carrying out KYC and AML and the Future of KYC Compliance

• WHY Customer Service Is CRITICAL To Your Business!
• Good Isn’t Good Enough!
• We Are ALL in the “Helping Field”
• Providing “Concierge” Level of Service
• The 5 Tenets of TQM
• How to Boost Customer Satisfaction
• How to Avoid the 10 Deadly Sins of Customer Service!
• More Money $$$ – Through Customer Retention
• How Much Is a Customer Worth? $$$
• Do You Understand Your Customer?
• Dealing with Difficult Customers
• “LEAP” Into Customer Service!
• Exceptional Phone Service
• WHY Customers Buy From YOU! $$$
• BONUS LECTURE!!! FINAL TIPS!!!

• PDF Certificate: Free (Previously it was £*11 = £143)
• CPD Hard Copy Certificate: Free (For The First Course: Previously it was £)

• Customer service professionals looking to expand their knowledge of KYC.
• Business owners aiming to ensure compliance with KYC regulations while improving customer service.
• Individuals pursuing careers in KYC compliance, fraud prevention, or customer service management.
• Call centre agents and customer relationship managers who interact with clients daily.
• Professionals working in regulated industries like finance or retail, where KYC is critical.

• KYC Compliance Officer – £30,000 to £60,000 annually.
• Customer Service Manager – £35,000 to £55,000 annually.
• CRM Manager – £40,000 to £70,000 annually.
• Fraud Prevention Officer – £32,000 to £65,000 annually.
• Customer Complaint Officer – £28,000 to £45,000 annually.

Cost: 680 AED

Discount: 90% Off for Laimoon Users!

Duration: Upto 130 Hours

• 100% online flexible learning access
• 24/7 student support (email & live chat)
• Covers Consumer Rights Act, GDPR & fraud prevention
• Study at your own pace anytime, anywhere
• Globally relevant consumer protection knowledge
• Recognised Certificate in Consumer Rights Awareness Level 3 qualification

• Understand core consumer rights and legal protections in everyday transactions
• Apply the Consumer Rights Act to real-life purchase disputes
• Interpret consumer contracts and identify unfair terms
• Evaluate GDPR requirements and data protection responsibilities
• Recognise scams, fraud patterns, and digital security risks
• Confidently apply consumer protection knowledge in professional settings

• Introduction to Consumer Rights Awareness
• Fundamentals of Consumer Protection Law
• Understanding the Consumer Rights Act
• Consumer Contracts and Legal Obligations
• Digital Commerce and Online Shopping Rights
• GDPR and Data Protection Essentials
• Fraud Awareness and Scam Prevention Strategies
• Handling Consumer Complaints and Disputes

• QLS Endorsed Certificate (delivered by post)
• Institute of Beauty & Makeup Official Certificate (digital & hardcopy options available)
• This certification validates your Certificate in Consumer Rights Awareness Level 3 achievement and enhances your professional credibility globally.

• Consumer Protection Specialist
• Customer Service Representative
• Compliance Assistant
• Marketing or Sales Professional
• Legal Support / Contract Assistant
• Journalist or Content Creator

• Individuals wanting to understand consumer law and protections
• Professionals handling customer data or complaints
• Online shoppers seeking safer purchasing decisions
• Entrepreneurs ensuring legal compliance in business
• Students exploring careers in law, compliance, or customer service

• Affordable and flexible online learning
• Study at your own pace with no deadlines
• Gain globally relevant consumer law knowledge
• 24/7 tutor and student support available
• Improve career opportunities in compliance and customer-facing roles
• Earn a recognised Certificate in Consumer Rights Awareness Level 3

Cost: 9.99 GBP

Discount: 94% Off for Laimoon Users!

Duration: Upto 1 Year

• Expert Guidance: Learn directly from industry leaders who bring expertise.
• Experience: Engage in exercises and live case studies to cement your learning.
• Accredited Certification: Earn a CPD QS Accredited certificate to boost your career prospects (certificate fees apply).
• Expand Your Network: Connect with professionals in your field to build valuable career relationships.
• Learn on Your Terms: Study at your own pace, from anywhere, on any device.
• Enhance Your CV: This course will add significant value to your CV, making you stand out to potential employers.

• Develop a robust understanding of the Retail Industry and its market dynamics.
• Analyse and interpret Buyer Behaviours to improve business strategies.
• Apply effective techniques to influence consumer decisions.
• Enhance supply chain and inventory management skills.
• Strengthen critical thinking for addressing competitive challenges.

• Comprehensive Learning: We cover every crucial aspect of  Retail Industry and Buyer Behaviours to give you a complete skill set.
• Career Boosting Results: Graduates have seen significant career progress and job opportunities.
• Affordable and Accessible: Get the best value with flexible learning that fits your schedule and budget.
• Excellent Customer Support: Our dedicated support team is always ready to assist you with any questions or concerns.
• Up-to-Date Content: We regularly update our course materials to ensure you learn the latest skills and techniques in the field.

Cost: 20 USD

Duration: Upto 2 Hours

• Understand the fundamentals of negotiation.
• Identify the key stages of the negotiation process.
• Utilize powerful negotiation tools effectively.
• Harness personal negotiating power for better results.
• Recognize the role of emotional intelligence in negotiations.
• Apply active listening techniques to enhance negotiations.

• Section 01: What is Negotiation
• Section 02: The Key Stages of Negotiation
• Section 03: Powerful Negotiation Tool
• Section 04: Using Your Personal Negotiating Power
• Section 05: What is Emotional Intelligence
• Section 06: Effective Negotiation with Emotional Intelligence
• Section 07: What is Active Listening
• Section 08: Active Listening in Negotiation

• Professionals seeking to improve their negotiation abilities.
• Team leaders wanting to enhance their communication skills.
• Individuals looking to boost their confidence in discussions.
• Anyone interested in mastering the art of persuasion.
• Aspiring negotiators wanting to learn effective strategies.

• Sales Executive - £25K to 50K/year
• Procurement Manager - £30K to 60K/year
• Contract Negotiator - £28K to 55K/year
• Business Development Manager - £35K to 65K/year
• Human Resources Specialist - £24K to 45K/year

Cost: 9.99 GBP

Duration: Upto 2 Hours

• Understand the principles of effective leadership.
• Develop essential skills for team management.
• Master the art of delegation.
• Learn techniques for leading project teams.
• Gain a strong foundation in negotiation.
• Enhance your ability to influence and persuade.

• Section 01: Introduction to Leadership Skills Development
• Section 02: Developing Your Leadership Skills
• Section 03: Delegating Work: A Key Leadership Skill
• Section 04: Techniques for Project Team Leaders
• Section 05: Negotiation Foundations

Cost: 9.99 GBP

Duration: Upto 2 Hours

• ⇒ Course 01: Waiter Training Course
• ⇒ Course 02: Level 3 Hospitality Management
• ⇒ Course 03: Barista Training
• ⇒ Course 04: Coffee Training
• ⇒ Course 05: Restaurant Management
• ⇒ Course 06: Food and Beverage Manager
• ⇒ Course 07: Level 2 Food Safety
• ⇒ Course 08: Catering Management
• ⇒ Course 09: Diploma in Food Safety & Pest Management
• ⇒ Course 10: Hygiene and Infection Control CPD Level 4
• ⇒ Course 11: Food Safety & Hygiene Management for Supervisor
• ⇒ Course 12: Manual Handling Level 2
• ⇒ Course 13: Food Allergen Awareness
• ⇒ Course 14: How to Improve Your Food Hygiene Rating
• ⇒ Course 15: Food Labelling Regulations Training
• ⇒ Course 16: Event Management
• ⇒ Course 17: Food Processing Diploma
• ⇒ Course 18: Food Safety Supervising in Catering Diploma Course
• ⇒ Course 19: Customer Service for Hospitality
• ⇒ Course 20: Operations Management
• ⇒ Course 21: Cross-Cultural Awareness Training
• ⇒ Course 22: Inventory Management Training
• ⇒ Course 23: Concierge
• ⇒ Course 24: Vegan (Vegetarian) Diet
• ⇒ Course 25: Sous Chef
• ⇒ Course 26: Customer Relationship Management
• ⇒ Course 27: The Secrets of Body Language
• ⇒ Course 28: Leadership & Management Diploma
• ⇒ Course 29: Time Management
• ⇒ Course 30: Effective Communication Skills

• Standout by earning a CPD Accredited Certificate upon completion.
• Gain lifetime access to the course materials and keep your skills on-check anytime.
• Our tutors are available 24/7 to answer your questions throughout the program.
• The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery).

Cost: 799 AED

Discount: 50% Off for Laimoon Users!

Duration: Upto 155 Hours

• ⇒ Course 01: Business Strategy Planning
• ⇒ Course 02: Customer Relationship Management
• ⇒ Course 03: Affiliate Marketing Business Essentials
• ⇒ Course 04: Level 2 Financial Planning and Management Course
• ⇒ Course 05: Quality Management and Strategic Training – ISO 9001
• ⇒ Course 06: Know Your Customer (KYC)
• ⇒ Course 07: Level 2 Project Planning and Management
• ⇒ Course 08: Facebook Marketing Strategy for Business
• ⇒ Course 09: Business Administration Level 3
• ⇒ Course 10: Applied Business Analysis Diploma
• ⇒ Course 11: LinkedIn Marketing & Sales Lead Generation Blueprint
• ⇒ Course 12: Instagram Marketing
• ⇒ Course 13: Sales and Marketing Skills Level 3
• ⇒ Course 14: Basic Business Finance
• ⇒ Course 15: Financial Modelling for Decision-Making and Business Plan
• ⇒ Course 16: Professional Email Marketing Diploma
• ⇒ Course 17: Pinterest Marketing
• ⇒ Course 18: Business Writing
• ⇒ Course 19: Marketing Strategies for Business
• ⇒ Course 20: Media and Public Relations
• ⇒ Course 21: Business Branding
• ⇒ Course 22: Compliance & Business Risk Management
• ⇒ Course 23: Business Management Advanced Diploma
• ⇒ Course 24: Stakeholder Management
• ⇒ Course 25: Social Media Strategy for Business
• ⇒ Course 26: Problem Solving and Decision Making
• ⇒ Course 27: Webinar Marketing Funnel
• ⇒ Course 28: Maximise Your Personal Productivity: Negotiation Skills Course
• ⇒ Course 29: Personal and Networking Skills
• ⇒ Course 30: Corporate & Strategic Communication Skills for Managers

• Standout by earning a CPD Accredited Certificate upon completion.
• Gain lifetime access to the course materials and keep your skills on-check anytime.
• Our tutors are available 24/7 to answer your questions throughout the program.
• The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery).

Cost: 799 AED

Discount: 50% Off for Laimoon Users!

Duration: Upto 125 Hours

• Course 01: Customer Relationship Management
• Course 02: Customer Service Manager Training and Front Desk Certification
• Course 03: Complete Customer Service and Communication Skills
• Course 04: Retail Customer Service & Effective Customer Targeting
• Course 05: Customer Service Fraud Officer
• Course 06: Know Your Customer (KYC)
• Course 07: Diploma in Customer Service & Handling Complaints
• Course 08: Phone-Based Customer Service
• Course 09: Service Helpdesk & Technical Support Course
• Course 10: Call Centre Training: Excelling in Customer Service and Communication
• Course 11: Complaints Handling for Customer Care: Best Practices
• Course 12: Customer Service & Environment
• Course 13: Receptionist Diploma
• Course 14: Effective Communication Skills Diploma
• Course 15: Help Desk Training
• Course 16: Customer Service Management: Recovering Difficult Customers
• Course 17: Professional Certificate in Front Office
• Course 18: Hotel Concierge Certification
• Course 19: Ecommerce Management, Branding & Marketing
• Course 20: Professional Skills for Hotel Management Training
• Course 21: Professional Crisis Management Certificate
• Course 22: Marketing Strategies for Business
• Course 23: Conflict Resolution
• Course 24: Consumer Rights Certificate
• Course 25: The Freedom of Information (FOI) Act Training
• Course 26: Diploma in Ensuring Adequate Staff Levels
• Course 27: How to Stop Procrastinating
• Course 28: How to Handle Criticism at Work
• Course 29: Managing Your Workload
• Course 30: Optimizing Office Ergonomics for Productivity
• Course 31: Complaints Handling for Customer Care: Best Practices
• Course 32: Bank Teller Essentials: Providing Top-Notch Banking Services
• Course 33: Interpersonal Skills for Professional Development: Building Effective Relationships

• Step by step Customer Success Manager Essentials lessons
• One to one assistance from Customer Success Manager Essentialsprofessionals if you need it
• Innovative exams to test your knowledge after the Customer Success Manager Essentialscourse
• 24/7 customer support should you encounter any hiccups
• Top-class learning portal
• Unlimited lifetime access to all 33 Customer Success Manager Essentials courses
• Digital Certificate, Transcript and student ID are all included in the price
• PDF certificate immediately after passing
• Original copies of your Customer Success Manager Essentials certificate and transcript on the next working day
• Easily learn the Customer Success Manager Essentials skills and knowledge you want from the comfort of your home

• CPD Accredited e-Certificate - Free
• CPD Accredited Hardcopy Certificate - Free
• Enrolment Letter - Free
• Student ID Card - Free

• CPD Accredited e-Certificate - 25 AED (Per Course)
• CPD Accredited Hardcopy Certificate - 39 AED  (Per Course)

Cost: 999 AED

Duration: Upto 100 Hours

• Understand CRM fundamentals and strategies.
• Analyse customer data to improve relationships.
• Manage and utilize CRM databases effectively.
• Handle customer complaints and resolve issues.
• Anticipate and adapt to the future of CRM.
• Deepen customer relationships through strategic approaches.

• Module 01: Introduction to Customer Relationship Management (CRM)
• Module 02: CRM Fundamentals
• Module 03: CRM Strategies
• Module 04: Data Analysis in CRM
• Module 05: CRM Databases
• Module 06: Deepening Customer Relationship
• Module 07: Handling Customer Complaints
• Module 08: Future of CRM

Cost: 9.99 GBP

Duration: Upto 3 Hours

• Understand core principles and attitudes required for effective customer service.
• Identify and address diverse customer needs across various service channels.
• Learn strategies for generating and maintaining return business.
• Master in-person, phone, and electronic customer service techniques.
• Develop skills for recovering difficult customer situations.
• Know when and how to escalate issues appropriately.

• Module One: Who We Are and What We Do
• Module Two: Establishing Your Attitude
• Module Three: Identifying and Addressing Customer Needs
• Module Four: Generating Return Business
• Module Five: In-Person Customer Service
• Module Six: Giving Customer Service over the Phone
• Module Seven: Providing Electronic Customer Service
• Module Eight: Recovering Difficult Customers
• Module Nine: Understanding When to Escalate

Cost: 9.99 GBP

Discount: 75% off through Laimoon!

Duration: Upto 2 Hours

• Improve margins and retain more profit.
• Develop a sales plan for each strategic account to satisfy client needs and maximise customer value.
• Improve sales process.
• Identifyevaluateand prioritise opportunities for business and relationship development
• Align your sales efforts with specific customer needs and requirements.

• Sales Associates ready for promotion
• Sales Managers
• Area Sales Managers
• Product Managers
• Key Account Managers

• What is key account management?
• Decline of the middle
• Price/Quality pressures
• Customer expectations

• Relationship marketing and selling
• Building value into the sale for all customer levels
• Creative approaches to key account management
• Relationship assessment

• Managing the long selling cycle
• CRM tools
• Technology and communication in account management
• Measuring customer lifetime value

• Partnering with key accounts
• Personal relationships and account management
• Company-to-company relationships
• Key account program effectiveness

• Account selection and classification
• Resource allocation by account types
• Summary and Q+A

Cost: 4900 USD

Duration: 5 Days

• Master the principles of exceptional customer service.
• Implement strategies to enhance customer satisfaction.
• Handle difficult customers with confidence and grace.
• Understand the financial impact of customer retention.
• Develop skills in delivering exceptional phone service.
• Identify and avoid common pitfalls in customer service.

Cost: 9.99 GBP

Duration: Upto 3 Hours

• Develop a comprehensive understanding of public relations strategies and their impact.
• Master customer relationship management to enhance client satisfaction and loyalty.
• Gain facilities management expertise to efficiently manage workplace environments.
• Enhance communication skills to effectively convey messages across various platforms.
• Learn to motivate and inspire teams, leading to improved workplace dynamics.

• Courses accredited by the UK's top awarding bodies.
• Opportunity to order PDF & Hardcopy Certificate.
• Lifetime access to the whole collection of learning materials.
• Interactive Content.
• You can study and complete the course at your own pace.
• 24/7 Student Support.
• Opportunity to learn from trained professionals.
• Affordable price.

• Aspiring public relations officers
• Facilities management personnel
• Customer service managers
• Anyone looking to enhance their communication and motivational skills

• Public Relations Manager
• Customer Relationship Manager
• Facilities Coordinator
• Corporate Communications Specialist
• Human Resources Officer
• Sales Manager
• Team Leader
• Motivational Coach

Cost: 449 AED

Duration: Upto 30 Hours

• Understand the core concepts of business management and operations.
• Develop and implement effective stakeholder management strategies.
• Master the use of CRM tools to enhance customer relationships and retention.
• Enhance interpersonal and communication skills for better people management.
• Learn to negotiate and manage contracts effectively.
• Gain insights into international business and cross-cultural management.
• Formulate and execute business development strategies with a lean focus.
• Improve personal productivity and leadership skills.

• Courses accredited by the UK's top awarding bodies.
• Opportunity to order PDF & Hardcopy Certificate.
• Lifetime access to the whole collection of learning materials.
• Interactive Content.
• You can study and complete the course at your own pace.
• 24/7 Student Support.
• Opportunity to learn from trained professionals.
• Affordable price.

• Aspiring and current business managers seeking to broaden their skill sets.
• Professionals aiming to excel in stakeholder and customer relationship management.
• Individuals interested in advancing their leadership and team management capabilities.
• Entrepreneurs looking for strategic insights into managing complex business environments.

• Business Manager
• Stakeholder Relations Manager
• CRM Specialist
• People Manager
• Contract Manager
• Business Development Officer
• Leadership Development Trainer
• International Business Consultant

Cost: 449 AED

Discount: 90% off through Laimoon!

Duration: Upto 30 Hours

• QLS Course 01: Diploma in Customer Relationship Management (CRM)
• QLS Course 02: KYC
• QLS Course 03: Customer Service

• Course 01: Assertiveness and Self-Confidence Development
• Course 02: Patient Customer Service Training
• Course 03: Win Customers Efficiently: Customer Service Diploma
• Course 04: Customer Service - Representative
• Course 05: Complete Communication Skills Master Class for Life

• Course 01: Professional CV Writing
• Course 02: Job Search Skills
• Course 03: Self-Esteem & Confidence Building
• Course 04: Professional Diploma in Stress Management
• Course 05: Complete Communication Skills Master Class

• Master CRM strategies to build and maintain customer relationships.
• Understand KYC regulations and their application in business.
• Deliver outstanding customer service across various platforms.
• Develop assertiveness and self-confidence in professional settings.
• Manage stress effectively in high-pressure customer service environments.
• Enhance communication skills for clear, impactful interactions.

• Get free QLS Endorsed Certificates upon completion of the CRM course
• Get a Free Student ID Card with CRM Training
• The CRM course is Affordable and Simple to understand
• Lifetime Access to the CRM course materials
• The CRM course comes with 24/7 Tutor Support

Cost: 799 AED

Duration: Upto 60 Hours

1. Customer Relationship Management
2. Know Your Customer (KYC)
3. Phone-Based Customer Service
4. Customer Service Fraud Officer
5. Win Customers Efficiently: Customer Service Diploma
6. Know the Selling Strategies that Boost Customer Acquisition
7. Sales: Psychology of Customers
8. Effective Communication Skills

• Obtain a comprehensive understanding of designated study areas with the CRM bundle.
• Establish robust foundations across each course nestled within the CRM bundle.
• Decipher intricate concepts through the articulate content of the CRM bundle.
• Enhance proficiency in interpreting, scrutinising, and implementing theories.
• Engage intellectually and profoundly with the course material.
• Develop proficiency in problem-solving across various disciplines.

• Courses accredited by the UK's top awarding bodies.
• Opportunity to order PDF & Hardcopy Certificate.
• Lifetime access to the whole collection of learning materials.
• Interactive Content.
• You can study and complete the course at your own pace.
• 24/7 Student Support.
• Opportunity to learn from trained professionals.
• Affordable price.

• Individuals keen on deepening their firm understanding in the respective fields.
• Students pursuing higher education looking for comprehensive theory modules.
• Professionals seeking to refresh or enhance their knowledge.
• Anyone with a thirst for knowledge and a passion for continuous learning.

Cost: 199 AED

Duration: Upto 20 Hours

• Course 01: Customer Relationship Management
• Course 02: Retail Management Skills
• Course 03: Customer Service Training
• Course 04: Product Management
• Course 05: Visual Merchandising Diploma
• Course 06: Strategic Marketing & Planning

• Acquire an in-depth understanding of office administration and its significant role in efficient business operations.
• Gain comprehensive knowledge about compliance, performance management, and workplace confidentiality.
• Enhance understanding of project management, change management, and business administration principles.
• Develop proficiency in financial analysis, business proposal writing, business etiquette, and business improvement techniques.
• Understand the concepts of retail management and customer service.
• Gain theoretical expertise in product management, visual merchandising, and strategic marketing planning.

• Individuals aspiring to venture into business administration, retail management, or customer service sectors.
• Working professionals seeking to enhance their understanding of office administration and related domains.
• Students interested in gaining a thorough theoretical understanding of different aspects of business.
• Anyone interested in expanding their knowledge in business administration and retail customer service.

• Office Administrator: £20,000 - £25,000
• Compliance Officer: £35,000 - £40,000
• Business Administration Manager: £30,000 - £35,000
• Retail Management Specialist: £28,000 - £33,000
• Customer Service Manager: £25,000 - £30,000
• Product Manager: £40,000 - £50,000

Cost: 44 AED

Duration: Upto 5 Hours

• Implement effective strategies for managing customer relationships and enhancing customer satisfaction.
• Demonstrate exceptional customer service skills to address diverse customer needs and concerns.
• Enhance communication skills to facilitate effective interactions with customers and colleagues.
• Apply telephone etiquette best practices to handle customer inquiries and resolve issues professionally.
• Master the art of conversing with strangers to build rapport and establish positive relationships.
• Utilise sales techniques to identify customer needs and promote products or services effectively.
• Build self-esteem and confidence to engage confidently with customers and handle challenging situations.
• Manage people effectively by understanding their needs, motivations, and behaviours in a customer-centric environment.
• Develop cross-cultural awareness to communicate and interact sensitively with customers from diverse backgrounds.
• Demonstrate assertiveness skills to express opinions, set boundaries, and resolve conflicts in customer interactions.

• Customer Relationship Management (CRM)
• Customer Service
• Communication Skills Masterclass
• Telephone Etiquette
• Master Talking with Strangers
• Sales & Sales Techniques
• Self Esteem and Confidence Building
• People Management 
• Cross - Cultural Awareness
• Assertiveness Skills

• Professionals in customer-facing roles seeking to enhance their customer relationship management skills.
• Individuals interested in improving their communication, sales, and people management skills in customer service settings.
• Customer service representatives, sales professionals, and team leaders aiming to excel in their roles.
• Entrepreneurs and business owners looking to build strong customer relationships and improve customer satisfaction.
• Anyone interested in developing essential skills for effective communication and relationship-building in various contexts.

• Accredited qualification recognised Internationally
• Engaging and comprehensive learning materials 
• User-friending and advanced online learning platform
• Self-paced and can be accessed at any time
• Laptop, tablet, mobile-friendly
• Free tests and assessments to evaluate the progress
• instant e-certificate and hard copy 
• 24/7 student support via email

• Customer Relationship Manager
• Customer Service Representative
• Sales Executive
• Team Leader
• Account Manager
• Communications Officer
• Client Relationship Executive
• Business Development Manager

Cost: 90 GBP

Duration: Upto 13 Weeks

• Government certification
• No Minimum educational qualification
• No time commitment
• Improve employability
• Certification valued and approved by Industry

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

Cost: 49 USD

Duration: 1 To 2 Months

• Course 01: Customer Relationship Management
• Course 02: Understanding Excellence in Customer Relationship Management
• Course 03: Customer Service Manager Training and Front Desk Certification
• Course 04: Complete Customer Service and Communication Skills
• Course 05: Retail Customer Service & Effective Customer Targeting
• Course 06: Customer Service Fraud Officer
• Course 07: Know Your Customer (KYC)
• Course 08: Diploma in Customer Service & Handling Complaints
• Course 09: Phone-Based Customer Service
• Course 10: Service Helpdesk & Technical Support Course
• Course 11: Call Centre Training: Excelling in Customer Service and Communication
• Course 12: Complaints Handling for Customer Care: Best Practices
• Course 13: Customer Service & Environment
• Course 14: Receptionist Diploma
• Course 15: Effective Communication Skills Diploma
• Course 16: Help Desk Training
• Course 17: Customer Service Management: Recovering Difficult Customers
• Course 18: Professional Certificate in Front Office
• Course 19: Hotel Concierge Certification
• Course 20: Ecommerce Management, Branding & Marketing
• Course 21: Professional Crisis Management Certificate
• Course 22: Marketing Strategies for Business
• Course 23: Conflict Resolution
• Course 24: Consumer Rights Certificate
• Course 25: Decision Making and Critical Thinking Online Course

• Step by step Customer Relationship Manager Diploma lessons
• One to one assistance from Customer Relationship Manager Diploma professionals if you need it
• Innovative exams to test your knowledge after the Customer Relationship Manager Diploma Course
• 24/7 customer support should you encounter any hiccups
• Top-class learning portal
• Unlimited lifetime access to all twenty-five Customer Relationship Manager Diploma courses
• Digital Certificate, Transcript and student ID are all included in the price
• PDF certificate immediately after passing
• Original copies of your Customer Relationship Manager Diploma certificate and transcript on the next working day
• Easily learn the Customer Relationship Manager Diploma skills and knowledge you want from the comfort of your home

• CPD Accredited e-Certificate - Free
• CPD Accredited Hardcopy Certificate - Free
• Enrolment Letter - Free
• Student ID Card - Free

• CPD Accredited e-Certificate - 25 AED (Per Course)
• CPD Accredited Hardcopy Certificate - 39 AED  (Per Course)

Cost: 999 AED

Discount: 050% Off for Laimoon Users!

Duration: Upto 125 Hours

• Government certification
• No Minimum educational qualification
• No time commitment
• Improve employability
• Certification valued and approved by Industry

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

Cost: 49 USD

Duration: 1 To 2 Months

• Government certification
• No Minimum educational qualification
• No time commitment
• Improve employability
• Certification valued and approved by Industry

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

Cost: 49 USD

Duration: 1 To 2 Months

• Course 01: Customer Service Manager Training and Front Desk Certification
• Course 02: Customer Relationship Management
• Course 03: Complete Customer Service and Communication Skills
• Course 04: Retail Customer Service & Effective Customer Targeting
• Course 05: Customer Service Fraud Officer
• Course 06: Know Your Customer (KYC)
• Course 07: Diploma in Customer Service & Handling Complaints
• Course 08: Phone-Based Customer Service
• Course 09: Service Helpdesk & Technical Support Course
• Course 10: Call Centre Training: Excelling in Customer Service and Communication
• Course 11: Complaints Handling for Customer Care: Best Practices
• Course 12: Customer Service & Environment
• Course 13: Receptionist Diploma
• Course 14: Effective Communication Skills Diploma
• Course 15: Help Desk Training
• Course 16: Customer Service Management: Recovering Difficult Customers
• Course 17: Professional Certificate in Front Office
• Course 18: Hotel Concierge Certification
• Course 19: Ecommerce Management, Branding & Marketing
• Course 20: Professional Skills for Hotel Management Training
• Course 21: Professional Crisis Management Certificate
• Course 22: Marketing Strategies for Business
• Course 23: Conflict Resolution
• Course 24: Conversation Virtually with Anyone
• Course 25: Decision Making and Critical Thinking Online Course

• Step by step Managing Customer Excellence lessons
• One to one assistance from Managing Customer Excellence professionals if you need it
• Innovative exams to test your knowledge after the Managing Customer Excellence course
• 24/7 customer support should you encounter any hiccups
• Top-class learning portal
• Unlimited lifetime access to all twenty-five Managing Customer Excellence courses
• Digital Certificate, Transcript and student ID are all included in the price
• PDF certificate immediately after passing
• Original copies of your Managing Customer Excellence certificate and transcript on the next working day
• Easily learn the Managing Customer Excellence skills and knowledge you want from the comfort of your home

• CPD Accredited e-Certificate - Free
• CPD Accredited Hardcopy Certificate - Free
• Enrolment Letter - Free
• Student ID Card - Free

• CPD Accredited e-Certificate - 25 AED (Per Course)
• CPD Accredited Hardcopy Certificate - 39 AED  (Per Course)

Cost: 999 AED

Discount: 050% Off for Laimoon Users!

Duration: Upto 125 Hours

• Key Account Development
• Key Account Strategy
• Relationship Management
• Negotiation Skills
• KAM Key Metrics

• Government certification
• Certification valid for life
• Lifelong e-learning access
• Learning Hours: 10+ hrs

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

• What is a Key Account?
• What is Key Account Management?
• Why Key Account Management?
• Key Account Management vs Sales
• Advantages of Key Account Management
• The KAM Model
• Key Account Management Process
• Key Account Management Levels
• Best Practices for KAM

• Why to Select Key Accounts?
• How Many Key Accounts?
• Identifying Customers
• Choosing Selection Criteria
• Applying Selection Criteria
• Categorizing Key Customers

• Understanding the Customer
• Selecting the Relationship Level
• Key Customer Contacts
• Building Key Relationships
• Managing Key Relationships
• Relationship Traps

• Land and Expand Strategy
• Supply Chain Integration
• Adding Value
• DMU Analysis

• What is a Key Relationship?
• The Key Relationship’s Hierarchy
• Exploratory Relationship
• Basic Relationship or Bow-Tie Account Management
• Cooperative Relationship or One-on-Many Account Management
• Interdependent Relationship or Cotton-Reel Account Management
• Integrated Relationship or Diamond Team Account Management
• Relationship Breakdown

• Negotiation Basics
• Preparing for the Negotiation Process
• The Seven Basic Steps in Negotiation
• Best Alternative to a Negotiated Agreement (BATNA)
• Tactics for Negotiation Process
• International Negotiations
• Listening Skills
• Vocal Skills
• Influencing and Persuasion Techniques
• Cultivating Problem Solving Skills
• Time and Stress Management Techniques

• Pestle Analysis
• SWOT Analysis
• Value Chain Analysis
• Competitor Analysis
• The Balanced Scorecard
• Financial Measures
• KPI
• KPIs for KAM

Cost: 49 USD

Duration: 1 To 2 Months

• Government certification
• Certification valid for life
• Lifelong e-learning access
• Learning Hours: 15+ hrs

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

• Divisions of a Hotel
• Front Office
• Housekeeping Department
• Maintenance or Engineering Department
• Food and Beverage Department
• Accounting Department
• Sales and Marketing
• Supporting Departments

• Types of Hotel Rooms

• Front Office Basics
• Front Office Operations
• Guest Cycle
• Sale Process

• Reservation Basics
• Reservation Activities
• Factors Affecting Reservation
• Modes of Payment
• Types of Hotel Reservation Systems
• Sources of Reservations
• Managing Reservations
• Guest Registration
• Guest Check Out
• Payment with Different Payment Modes
• Revenue Management
• Yield Management

• “Right Set of Circumstances” Theory Of Selling
• “Buying Formula” Theory of Selling
• “Behavioral Equation” Theory

• Prospecting
• Formulating Prospect Definitions
• Searching out Potential Accounts
• Sales Resistance
• Closing Sales

• Types of Personal-Selling Objectives
• Market Potential
• Analyzing Market Potential
• Market Indexes
• Sales Potential and Sales Forecasting
• Sales Forecasting Methods
• Qualitative Forecasting Methods
• Poll of Sales Force Opinion
• Survey of Customers’ Buying Plans
• Projection of Past Sales
• Moving Average Method
• Regression Analysis
• Econometric Model Building and Simulation
• Converting Industry Forecast to Company Sales Forecast

• Vaulting the Hurdle
• Catching the Prospect’s Interest
• Investigation
• Making the Sales Presentation
• Overcoming Objections
• Closing

• Product or Service Knowledge
• Knowing the Purpose of Each Call
• Call Scripts

• Strategic Intent
• Ansoff’s Product/Market Matrix
• The Boston Matrix
• Bowman’s Strategy Clock
• Generic Strategies – Michael Porter ()
• The danger of Being ‘Stuck in the Middle’
• Marketing Control
• Internal Marketing
• The Balanced Scorecard
• Gap Analysis
• KPI

• The Role of Sales Promotion
• Sales Promotion Objectives
• Consumer Sales Promotion Techniques

• Marketing Implementation
• Marketing Action Plan
• The Marketing Plan Outline
• Market Segmentation
• Market Overview
• Competitive Overview:
• Writing SWOT
• Goals and Objectives
• Strategies
• Marketing Mix Strategy
• Place Strategy
• Scheduling
• Budgeting
• Assignment and Implementation
• Tracking Procedures

• Introduction
• E-Commerce
• Search Engine Optimization
• Social Media
• Behavioral Targeting
• Email Marketing
• Customer Relationship Management

Cost: 49 USD

Duration: 1 To 2 Months

• Government certification
• Certification valid for life
• Lifelong e-learning access
• Learning Hours: 12+ hrs

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

• What is customer expectations
• Customer Expectations Relevance
• Types of Expectations
• Expectations Model
• Managing Expectations
• New-Age Customer Expectations
• Customer Feedback
• Handling Customer Expectations

• Consumer Need
• Understanding Customer Needs
• Hulls Drives Reduction Theory
• Maslow’s Hierarchy of Needs
• McClelland’s Three Needs Theory
• Consumer Motivation Concept
• Means - End Chain Model

• Customer Complaints
• Complaint Barriers
• Customer Journey Mapping (CJM)
• Voice Of the Customer
• Benchmarking
• Business Performance Measures

• What is Customer Focus
• Customer Focus Elements
• Customer Focus Levels

• Social Media
• Applying Knowledge Management
• Using Mobile Technology
• Customer Focused Employees

• Team Building
• Team Communication
• Team Socializing
• Team Culture
• Team Values and Ethics
• Accountability
• Delegation
• Managing Diversity
• Team Performance Management

• Overview of Organization Culture
• Characteristics of Organization Culture
• Functions of Organisation Culture
• Liability of Organisation Culture
• Organisational Socialisation
• Mentorship

• Integrated Human Behaviour Model
• Factors Influencing Individual Behaviour
• Self Concept & Self Esteem
• Emotional Intelligence

• What is Motivation
• Theories of Motivation
• Key Strategies of Motivation
• How to Boost Motivation
• Motivational Drives

• Overview of Conflict
• Types of Conflict
• Causes of Conflict
• Conflict Management Technique
• Negotiation and Conflict
• Negotiation Basics
• Preparing for the Negotiation Process
• The Seven Basic Steps in Negotiation
• Best Alternative to a Negotiated Agreement (BATNA)
• Tactics for Negotiation Process

• Service Quality Basics
• Service-Profit Chain
• Quality Standards in Customer Service
• Service Metrics for Customer Service
• Service Quality Management Tools
• Lean and Service Quality
• Customer Experience and Service Blueprinting
• CRM
• Popular CRM Tools
• Customer Service Excellence

• Customer Service Strategy
• Customer Advocacy
• Managing a Customer Service Team
• Leading a Customer Service Team
• Quick Fixes to Attain Excellent Customer Service
• Building Customer Loyalty
• Customer Retention
• Winning Back a Lost Customer
• Calculating the Value and ROI of Customer Service
• Future Trends in Customer Service

Cost: 49 USD

Duration: 1 To 2 Months

• Course 01: Business Studies
• Course 02: Strategic Business Management
• Course 03: Corporate Relationship Goals for Success
• Course 04: Customer Relationship Management (CRM)
• Course 05: Business Networking Skills
• Course 06: Diploma in Sales and Strategic Marketing Certificate
• Course 07: Leadership Skills Training
• Course 08: Leadership and Management Essential Skill
• Course 09: Business Management and Finance Course
• Course 10: Strategic Planning and Implementation
• Course 11: Operations and Time Management
• Course 12: Conflict Resolution
• Course 13: Performance Management
• Course 14: Diversity Training
• Course 15: Motivational Mentorship: Inspiring Personal and Professional Growth
• Course 16: Corporate Social Responsibility Diploma
• Course 17: Effective Communication Skills Diploma
• Course 18: Cross-Cultural Awareness Training Diploma Certificate
• Course 19: Public Speaking: Presentations like a Boss
• Course 20: Emotional Intelligence and Social Management Diploma
• Course 21: Business Contract & Compliance Manager: Ensuring Legal Integrity Diploma
• Course 22: Middle Manager Management
• Course 23: Employee Engagement and Retention Strategies
• Course 24: Courageous Communication Strategies
• Course 25: Accredited Mediator Skills Training: Mediation & Dispute Resolution
• Course 26: Influencing and Negotiation Skills
• Course 27: Team Management
• Course 28: Stakeholder Management
• Course 29: Talent Management & Employee Retention Techniques
• Course 30: Organisation & People Management
• Course 31: B2B Business Development: Strategies for Sustainable Growth
• Course 32: Corporate Risk And Crisis Management
• Course 33: Administration : Office Administration

• Step by step Business Relationship Management  lessons
• One to one assistance from Business Relationship Management professionals if you need it
• Innovative exams to test your knowledge after the Business Relationship Management course
• 24/7 customer support should you encounter any hiccups
• Top-class learning portal
• Unlimited lifetime access to all thirty-three Business Relationship Management courses
• Digital Certificate, Transcript and student ID are all included in the price
• PDF certificate immediately after passing
• Original copies of your Business Relationship Management certificate and transcript on the next working day
• Easily learn the Business Relationship Management skills and knowledge you want from the comfort of your home

• CPD Accredited e-Certificate - Free
• CPD Accredited Hardcopy Certificate - Free
• Enrolment Letter - Free
• Student ID Card - Free

• CPD Accredited e-Certificate - 25 AED (Per Course)
• CPD Accredited Hardcopy Certificate - 39 AED  (Per Course)

Cost: 825 AED

Discount: 50% Off for Laimoon Users!

Duration: Upto 165 Hours

• Module 01: Introduction To KYC
• Module 02: Customer Due Diligence
• Module 03: AML (Anti-Money Laundering)
• Module 04: KYC, AML, And Data Privacy Regulations For Businesses Operations In The United Kingdom
• Module 05: Regulations To Be Complied By Industries
• Module 06: Methods For Carrying Out KYC And AML And The Future Of KYC Compliance

Cost: 94.36 AED

Duration: 2 To 3 Hours

Cost: 89 AED

Discount: 95% off through Laimoon!

Duration: Upto 15 Hours

Cost: 89 AED

Discount: 95% off through Laimoon!

Duration: Upto 17 Hours

• Free Time Management Course
• Free Exam
• Lifetime Access

• Students
• Job seekers
• Teachers

• Lecture 1: Introduction to CRM Project Management
• Lecture 2: Planning and Initiating CRM Projects
• Lecture 3: CRM Project Execution and Control
• Lecture 4: CRM Project Integration and Deployment
• Lecture 5: CRM Project Evaluation and Improvement
• Lecture 6: Advanced Topics in CRM Project Management

Cost: 89 AED

Discount: 95% off through Laimoon!

Duration: Upto 10 Hours

Cost: 5.99 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 3 Hours

• Introduction to Customer Relationship Management
• CRM Fundamentals
• CRM Strategies
• Data Analysis in CRM
• CRM Databases
• Deepening Customer Relationship
• Handling Customer Complaints
• Future of CRM

• Unlimited access to the course for forever
• Digital Certificate, Transcript, student ID all included in the price
• Absolutely no hidden fees
• Directly receive CPD accredited qualifications after course completion
• Receive one to one assistance on every weekday from professionals
• Immediately receive the PDF certificate after passing
• Receive the original copies of your certificate and transcript on the next working day
• Easily learn the skills and knowledge from the comfort of your home

• Students
• Recent graduates
• Job Seekers
• Anyone interested in this topic
• People already working in the relevant fields and want to polish their knowledge and skill.

Cost: 49 AED

Discount: 095% Off for Laimoon Users!

Duration: Upto 3 Hours

• Free Time Management Course
• Free Certificate
• Lifetime Access

• Students
• Job seekers
• Teachers

• Lecture 1: Introduction to CRM
• Lecture 2: Customer Acquisition Strategies
• Lecture 3: Customer Retention and Loyalty
• Lecture 4: CRM Software and Tools
• Lecture 5: Data-Driven Decision Making
• Lecture 6: Customer Experience Management
• Lecture 7: CRM Data Analysis and Reporting
• Lecture 8: CRM Strategy Development
• Lecture 9: Team Management and Collaboration
• Lecture 10: Emerging Trends in CRM

Cost: 19 GBP

Discount: 90% off through Laimoon!

Duration: Upto 5 Hours

• Be flooded with ideas on how to delight customers
• Stand out from competitors with unique customer experiences
• Create customers who are loyal for life and sing your praises to friends and family
• How to take care of yourself while taking care of others
• Help your team or employees give great service and be creative with new ideas
• Acquire and immediately implement strategies that will ensure high-quality customer service
• Enhance their people skills in a way that will truly differentiate them from the competition
• Handle any complaints they receive
• Deal with difficult or angry customers
• How to really listen to customers, not just hear their problems

• This course is ideal for those who work in or aspire to work in the following professions:
• Anyone managing a company or team (now or soon) - whether big or small
• Someone who wants to do Customer Care or management in their future career
• People looking to grow their sales through customer referrals and repeat business
• Businesses looking for inspiration on how to delight their customers and stand out from competitors
• Suitable for product or service related businesses
• People who need to make strategic decisions about how their customer service levels need to be adjusted
• Customer service relationship managers
• People in the front line of customer service
• Everyone involved in relationship development and client acquisition
• People starting out in a customer service career will benefit from this course
• First-time customer service reps should take this course to prepare themselves for their new job

• Conducted by industry experts
• Get Instant E-certificate
• Fully online, interactive course with Professional voice-over
• Developed by qualified professionals
• Self-paced learning and laptop, tablet, smartphone-friendly
• Tutor Support

Cost: 19 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 20 Hours

• Free Time Management Course
• Free Certificate
• Lifetime Access

• Students
• Job seekers
• Teachers

• Module 1: Overview of KYC
• Module 2: KYC Compliance & KYC Regulations 2022
• Module 3: Regulations for KYC, AML, and Data Privacy
• Module 4: Industries required to comply with regulations
• Module 5: Methods to perform KYC and AML

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 4 Hours

• Anyone interested in learning more about Consumer Rights Skills.
• Students wanting to improve Consumer Rights skills
• Anyone from beginner to intermediate

• Learners will get Free Digital Certificate
• No Extra fees
• Lifetime Course Access
• Free Assessment

• Developed by Qualified Professionals with Updated Materials
• 24/7 Learning Support and Assistance
• Course completion free PDF certificate
• High-quality E-learning Study Materials
• No Hidden Fees or Exam Charges
• Access the Course Anywhere in the World
• Self-Paced Learning and Laptop, Tablet, Smartphone Friendly

• Lecture 1: Introduction to Consumer Rights
• Lecture 2: The Consumer Rights Act in the UK
• Lecture 3: International consumer Act
• Lecture 4: Consumer Contracts Explained
• Lecture 5: General Data Protection Regulations Explained
• Lecture 6: The Stages of Fraud
• Lecture 7: Financial Vulnerability
• Lecture 8: Protecting Yourself from Fraud

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 7 Hours

• An introduction to KYC/Customer Due Diligence (CDD)
• The value of Customer Due Diligence (CDD)
• CDD: Establishing and maintaining a strong CDD programme

Cost: 350 GBP

Duration: Upto 5 Hours

• Free instant e-Certificate
• Free Printed Certificate
• Free Printed Transcript
• One-year Course Access

Cost: 12 GBP

Discount: 90% Off for Laimoon Users!

Duration: 1 Year

• Free instant e-Certificate
• Free Printed Certificate
• Free Printed Transcript
• One-year Course Access

Cost: 12 GBP

Discount: 90% Off for Laimoon Users!

Duration: 1 Hour

• Free instant e-Certificate
• Free Printed Certificate
• Free Printed Transcript
• One-year Course Access

Cost: 12 GBP

Discount: 90% Off for Laimoon Users!

Duration: 1 Hour

• Learner will get Free Certificate
• No Extra fees
• Lifetime Course Access

• Developed by Qualified Professionals With Updated Materials
• 24/7 Learning Support and Assistance
• Course completion free PDF certificate
• High-quality E-learning Study Materials
• No Hidden Fees or Exam Charges
• Access the Course Anywhere in the World
• Self Paced Learning and Laptop, Tablet, Smartphone Friendly

• Element One: A Customer Service Focus
• Element Two: Defined in Your Organisation
• Element Three: Given Life by the Employees
• Element Four: Problem Solving
• Element Five: Measure It
• Element Six: Reinforce It

• About Leadership
• Understanding Your Comfort Zone
• Managing Performance
• Servant Leadership
• Onboarding and Orientation

• Challenging, Inspiring and Enabling
• Modelling and Heart

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 2 Hours

• Who We Are and What We Do
• The Sales Process and Dealing with Customers at the Checkout
• Importance of Consumer Behaviour
• Taking Trends and Targeting Customers Effectively
• The Importance of Communicating with Customers
• Identifying and Addressing Customer Needs
• Generating Return Business
• In-Person Customer Service
• Giving Customer Service over the Phone
• Providing Electronic Customer Service
• Recovering Difficult Customers
• Understanding When to Escalate.

• Unlimited access to the course for a lifetime.
• Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.
• Structured lesson planning in line with industry standards.
• Immerse yourself in innovative and captivating course materials and activities.
• Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.
• Flexibility to complete the Retail Customer Service & Effective Customer Targeting Course at your own pace, on your own schedule.
• Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience

Cost: 49 AED

Discount: 95% Off for Laimoon Users!

Duration: Upto 3 Hours

• Learner will get Free Certificate
• No Extra fees
• Lifetime Course Access

• Developed by Qualified Professionals With Updated Materials
• 24/7 Learning Support and Assistance
• Course completion free PDF certificate
• High-quality E-learning Study Materials
• No Hidden Fees or Exam Charges
• Access the Course Anywhere in the World
• Self Paced Learning and Laptop, Tablet, Smartphone Friendly

• CRM in Your Everyday Life
• What's in It for Me?

• Different Faces of CRM

• Evaluation Metrics
• Privacy Issues

• Requirement Driven Product Selection
• Determining Function

• What's Your Function in the Field?
• Getting Information In and Out

• Getting More from Your Core
• Customer Scenarios

• Roadblocks

• A Broad Look

• Required Members

• Customer Profiles
• Customer Life Cycles
• Reviewing CRM and

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 1 Hour

• Unlimited lifetime access
• Instructor-led distance learning
• Get trained by industry experts
• 24/7 student support system
• Learn at your own pace and leisure
• Effective training, written and designed by certified professionals

• Over 285,000 students taught across a range of fully certified courses
• Personalise your training
• Full commitment to helping our students find success on their chosen path
• Partnership with some of the world's best-known accreditation organisations
• Full belief in you, your success, and your ability to thrive

• Equip yourself with the essential skills, confidence and competence to assist you in your chosen industry.

• Learn the most in-demand skills, get certified and level up your career. This online training course is designed to help you reach your professional goals.

• Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV.

Cost: 13 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 3 Hours

• Boost your career in Negotiation Skill
• Deepen your knowledge and skills in your chosen field just in hours not years!
• Study a course that has been designed by industry professionals.
• Save money and time by studying your convenient time
• Have access to a tutor whenever you are in need

• Lifetime Access
• High-quality e-learning study materials
• The UK and globally recognized qualification
• Self-paced, no fixed schedules
• 24/7 customer support through email
• Available to students anywhere in the world
• No hidden fee
• Study in a user-friendly, advanced online learning platform

Cost: 20 GBP

Discount: 97% off through Laimoon!

Duration: Upto 1 Hour

• Boost your career in customer service
• Deepen your knowledge and skills in your chosen field just in hours not years!
• Study a course that has been designed by industry professionals.
• Save money and time by studying your convenient time
• Have access to a tutor whenever you are in need

• Lifetime Access
• High-quality e-learning study materials 
• The UK and globally recognised qualification
• Self-paced, no fixed schedules
• 24/7 customer support through email
• Available to students anywhere in the world
• No hidden fee
• Study in a user-friendly, advanced online learning platform

Cost: 20 GBP

Discount: 97% off through Laimoon!

Duration: Upto 1 Hour

The course will outline the basic concepts of modern Customer Relationship Management. It will train you to identify leads effectively and improve communication with your customers.

Following topics will be covered during this course:

• What is a Lead?
• Lead Qualification and conversion to contacts
• What is Opportunity / Deal / Prospect?
• Undestanding Sales Pipeline
• Overview of current CRM systems

• Understanding of Sales Procedures and Customer Relationship Management
• Gain knowledge of Sales Pipeline and why this is important
• Understand differences between Lead and Opportunities
• Build techniques to qualify Leads
• Gain exposure to current CRM systems

Cost: 20 KWD

Duration: 3 Hours

Course Outline:

Below are few topics which will be covered under our Customer Relation Management Training:

• Outline to CRM
• Role of Information Technology
• Explaining your CRM Procedure
• Getting knowledge from Data
• The Phases of Development for CRM and Data Warehouse
• Creating the CRM Data Warehouse
• Consumer Learning Curve
• Supervision of Consumer for Revenue
• The Financial Worth of CRM
• Handouts
• The Tactical Look of Data Warehousing and Customer Relationship Management
• Data Confidentiality: Safeguarding Assurance
• Deploying Discretion and Consumer Views
• Executing CRM

• In our Customer Relation Management courses in Abu Dhabi, our goal is to make candidates understand:
• Consumer behavior, customer satisfaction, trustworthiness, Consumer defection, etc.
• Vital theories like Closed Loop Marketing and Sales Supervision
• Customer Relationship Management effect on sales and marketing plans
• Customer and Company security issues
• Ways unhappy Consumers may utilize the Internet to convey disgrace to business and its services and products
• Methods in which businesses may utilize technology containing Internet to provision corporate CRM plan
• The part played by CRM in handling consumers as critical properties
• The part of Business Intelligence in Customer Relationship Management

• It highly cost-effective
• Easily tailor-made as per the businesses current processes
• Helps in making the call center operations practical
• Maintains and fastens Customer Lifecycle Management
• Helps in breaking database into several categories and subcategories
• Offers data with lightning speed by programming information processing
• Assists in cross selling and upselling
• Benefits by producing short and long-term marketing plans
• Eliminates paper utilization
• Produce quality leads
• Data easily reached to several employees instantly
• Helps in tracking of leads and their sources

• To save customers by getting them back
• To invite fresh and probable customers
• To build trustworthiness among current customers
• To encourage consumers to buy something that is more expensive

Cost: 2000 AED

Duration: Upto 15 Hours

1. CRM Success Factors
   Understand the key principles and drivers behind successful customer relationship management initiatives.
2. The Customer Service and Sales Profile
   Analyze customer service and sales characteristics to tailor approaches that meet diverse client needs.
3. Managing Your Customer Service/Sales Profile
   Develop skills to adapt and optimize customer interaction profiles for improved satisfaction and sales outcomes.
4. Choosing Your CRM Strategy
   Learn how to select and implement CRM strategies aligned with organizational goals and customer expectations.
5. Managing and Sharing Customer Data
   Gain proficiency in data management practices, ensuring accuracy, security, and effective use of customer information.
6. Tools for Capturing Customer Information
   Explore CRM technologies and tools essential for gathering and utilizing customer insights.
7. Service-Level Agreements (SLAs)
   Understand the role of SLAs in defining service expectations and measuring performance standards.
8. E-Commerce: CRM on the Internet
   Study customer relationship management in digital environments, focusing on online customer engagement and retention.
9. Managing Relationships Through Conflict
   Acquire techniques for resolving conflicts constructively to maintain strong customer partnerships.
10. Fighting Complacency: The “Seven-Year Itch”
    Learn to identify and overcome stagnation in customer relationships to sustain long-term loyalty.
11. Resetting Your CRM Strategy
    Develop capabilities to evaluate, revise, and enhance CRM strategies as market conditions and customer needs evolve.

Cost: 199 USD

Duration: Upto 3 Months

What you will Learn

• Learn what CRM is and why it is so important to focus on your customers.
• Identify with the basics of body language and how to use this when dealing with clients.
• Develop your interpersonal skills.
• Learn facts about relationships and loyalty and how these two go hand-in-hand.
• Identify why customer relationship management is so important to the success of your company.
• Learn how to look for customers and what customers expect from your company in terms of service and support.
• Get an understanding on how to measure your customer relationship management from the characteristics to problems you may face to the standards you want to achieve.
• Learn how to develop a relationship.
• Get some valuable advice about meeting preparation and so much more.

Benefits

• Increase your knowledge on customer relationships.
• Fast track your career in your chosen industry.
• Enjoy the convenience of an industry recognised certification.
• Certificates can be verified online.
• Lifetime access to course material.
• Course available online so you can study at any time of the day or night.
• Complete the course in one day or a few months, there is no set time frame for completing the course.
• The study platform is available on all devices.
• Enjoy information packed and detailed modules.
• Each course is broken down into easy to manage modules to enhance your study experience.
• Affordable pricing
• Start your studying at any time.

Cost: 24 USD

Discount: 92% off through Laimoon!

Duration: Upto 5 Hours

• KHDA-Approved Training & Certification: Gain a recognised certificate upon course completion.
• 24 Hours of Intensive Learning: Led by industry experts for a comprehensive learning experience.
• Latest CRM Practices: Learn modern strategies for managing customer relationships.
• Flexible Payment Options: Convenient instalment plans available.

• CRM Fundamentals: Understanding B2B and B2C customer relationships.
• Customer Retention Techniques: Master tools for customer engagement and retention.
• Handling Customer Feedback: Use feedback for business improvement and innovation.
• Service Recovery Mechanisms: Learn to handle complaints and ensure customer satisfaction.
• CRM Technology: Explore modern tools like dashboards and data analysis techniques.

• The key role of the Customer Relationship Manager (CRM) in Developing a competitive edge
• Understanding the differences between Business-To-Business (B2B) Customer Relationship Management, and Business-ToConsumer (B2C) Customer Relationship Management
• Identifying barriers to providing exceptional customer service
• Understanding why the happy ‘Internal Customer’ is more motivated to provide exceptional ‘External Customer’ service
• Identifying the ‘Perception Points’ of your organization
• Detailed analysis of your ‘Perception Points’
• Understanding your customers’ changing needs
• The key steps of Customer Service Calculating
• Customer Lifetime Value (CLV)
• Changing Times – the impact of technology on CRM
• Understanding different Customer Feedback Mechanisms
• Creating a CRM dashboard – ‘What Gets Measured Can Be Improved!’

• Dealing with Queries, Questions, and Complaints
• Handling unreasonable requests effectively
• Creating an exceptional service recovery mechanism for
• enhancing customer retention
• Using Customer Feedback to innovate and ‘Stay Ahead of
• the Competition’
• The best practices in CRM – learning from highly relevant
• case studies
• How to create ‘Long-Term Loyal Customers’

• Completing our CRM course opens doors to better career opportunities, as companies seek professionals who can:
• Develop Customer Loyalty Programs: Build long-term customer relationships.
• Improve Service Quality: Implement best practices for customer satisfaction.
• Increase Business Growth: Leverage CRM strategies for revenue generation.
• Master CRM Tools: Gain hands-on experience with modern CRM systems.

Cost: 4000 AED

Discount: 50% Off for Laimoon Users!

Duration: Upto 24 Hours

• Course Overview
• Customer Relationship Management
• What CRM Is and Who It Serves
• Checklist for Success
• Requirement Driven Product Selection
• Considerations in Tool Selection
• Strategies for Customer Retention
• Building the Future
• Homegrown vs. Application Service Provider
• The Development Team
• Evaluating and Reviewing Your Program
• Understanding Customer Service
• Identifying Customer Expectations
• Providing Excellent Customer Service
• Focusing on the Customer
• Customer Service and the Telephone
• Handling Complaints
• Enduring Stress

Cost: 20 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 4 Hours