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Advanced Customer Service Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Wed, 24 Dec 2025 20:41:56 +04

Overview

The Advanced Customer Service Management training course is designed to enhance participants’ ability to deliver exceptional customer experiences in complex and demanding service environments. The programme focuses on advanced service strategies, customer relationship management, and service excellence frameworks that drive customer loyalty and long-term business value.

Participants will develop the skills to analyse customer needs, manage challenging interactions, handle complaints effectively, and lead service teams to consistently high performance. The course also explores service quality measurement, customer feedback systems, and the use of digital tools to improve service delivery. By the end of the training, delegates will be equipped to design, manage, and continuously improve customer service operations aligned with organisational goals and customer expectations.

Cost: 4250 USD

Duration: 5 Days

Client Relationship Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Wed, 17 Dec 2025 20:39:51 +04

Overview

Client Relations Management (CRM) is a crucial aspect of a business strategy focused on building and maintaining strong relationships with clients or customers. The “Client Relations Management” course is designed to equip professionals with the essential skills and strategies necessary to effectively manage client relationships and maximize customer satisfaction. Geared towards sales professionals, customer service representatives, account managers, and business owners, this course offers a comprehensive understanding of CRM principles and practices.

The way they communicate and manage these relationships is key to successful client retention and brand reputation. In our Client Relationship Skills workshop, a blend of performing arts and business expertise will empower you with those all-important techniques for sustaining and strengthening the business-client bond. They can enhance every step of the corporate journey: whether early career managers looking to develop core skills, seasoned Account Managers honing skills; or a mixed group with a variety of needs and experience.

By the end of the course, delegates will have:

Identify and prioritise key accounts
Increasing business revenue through effective CRM
The importance of client care in the business environment
Contribution of Customer care towards to quality service
Understand the benefits of high-level CRM and the part it plays in client retention
Understanding the service excellence and its strengths
Necessary attitudes for inspiring customer service
Develop the important skills necessary for an effective Customer Relationship Manager
Building rapport and creating strong working relationships
Effective Communication between the clients
Understanding the importance of interpersonal contact and behaviour

Cost: 4250 USD

Duration: 5 Days

Client Relationship Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Fri, 12 Dec 2025 16:44:40 +04

Overview

Client Relations Management (CRM) is a crucial aspect of a business strategy focused on building and maintaining strong relationships with clients or customers. The "Client Relations Management" course is designed to equip professionals with the essential skills and strategies necessary to effectively manage client relationships and maximize customer satisfaction. Geared towards sales professionals, customer service representatives, account managers, and business owners, this course offers a comprehensive understanding of CRM principles and practices.

The way they communicate and manage these relationships is key to successful client retention and brand reputation. In our Client Relationship Skills workshop, a blend of performing arts and business expertise will empower you with those all-important techniques for sustaining and strengthening the business-client bond. They can enhance every step of the corporate journey: whether early career managers looking to develop core skills, seasoned Account Managers honing skills; or a mixed group with a variety of needs and experience.

By the end of the course, delegates will have:

Identify and prioritise key accounts
Increasing business revenue through effective CRM
The importance of client care in the business environment
Contribution of Customer care towards to quality service
Understand the benefits of high-level CRM and the part it plays in client retention
Understanding the service excellence and its strengths
Necessary attitudes for inspiring customer service
Develop the important skills necessary for an effective Customer Relationship Manager
Building rapport and creating strong working relationships
Effective Communication between the clients
Understanding the importance of interpersonal contact and behaviour

Cost: 4250 USD

Duration: 5 Days

AI Enhanced Customer Relationship Management (CRM) - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Thu, 15 May 2025 14:52:51 +04

Overview
This Londontfe course explores how Artificial Intelligence (AI) transforms Customer Relationship Management (CRM). Participants will learn to leverage AI-driven tools and techniques to enhance customer engagement improve decision-making and drive business growth. Each session focuses on integrating AI with CRM strategies for a competitive edge. This course equips participants with cutting-edge knowledge and practical skills to harness the power of AI in CRM driving superior customer experiences and business success. Let me know if you'd like further refinements!

Objectives
Understand the fundamentals of CRM and the role of AI in enhancing its effectiveness.
Learn how AI-powered tools analyse customer data for actionable insights.
Develop strategies for AI-driven customer engagement and retention.
Explore the implementation of AI in CRM tools and processes.
Create an AI-enhanced CRM strategy tailored to their organisation.

Who Should Attend
This course is designed for:
Sales Marketing and Customer Service professionals looking to adopt AI in CRM.
Business owners and entrepreneurs seeking innovative ways to manage customer relationships.
CRM team members responsible for system upgrades and AI integration.
Anyone interested in leveraging AI for customer engagement and retention.

Course Outlines

Day 1: Introduction to AI-Enhanced CRM
Overview of CRM: Goals Benefits and Core Principles.
The Role of AI in Modern CRM: Opportunities and Challenges.
Understanding the AI-Driven Customer Lifecycle.
Case Studies: Successful AI-Enhanced CRM Implementations.

Day 2: Using AI for Customer Data and Insights
Collecting and Analysing Customer Data with AI Tools.
AI Techniques for Predicting Customer Behaviour and Preferences.
Personalizing Customer Experiences Through Machine Learning.
Practical Exercise: Using AI for Customer Segmentation.

Day 3: AI-Driven Customer Engagement and Retention
Chatbots and Virtual Assistants for Real-Time Customer Support.
AI for Sentiment Analysis and Proactive Engagement.
Strategies for Building Long-Term Customer Relationships with AI.
Group Activity: Designing an AI-Powered Customer Retention Plan.

Day 4: Implementing AI in CRM Tools and Processes
Overview of AI-Integrated CRM Platforms
Automating CRM Tasks with AI: Email Lead Scoring and More.
Integrating AI with Existing Business Systems.
Workshop: Hands-On Practice with an AI-Enhanced CRM Tool.

Day 5: Developing an AI-Enhanced CRM Strategy
Creating a CRM Strategy that Incorporates AI Technologies.
Setting AI-Driven CRM Goals and Measuring Success.
Overcoming Challenges in AI Implementation.
Final Project: Presenting an AI-Enhanced CRM Strategy

Cost: 5300 USD

Duration: 5 Days

Strategic Planning and Strategic Leadership - Diomas Group , Oman,Qatar,Saudi Arabia,Singapore,United Arab Emirates

Wed, 14 May 2025 14:33:30 +04

Senior leaders today are confronted with an unprecedented range of challenges in an ever-evolving business landscape, from managing a diverse and dynamic workforce to solving increasingly complex problems. As a modern leader, it is essential to be confident and adaptable, able to navigate these challenges by adopting new approaches, behaviors, and tools. To achieve success in this dynamic environment, senior leaders must continuously discover innovative ways to work, mentor, and gain insights into both themselves and the people they lead.

This dynamic 4-day program is designed to help you develop the leadership skills and style necessary to inspire and guide your team and organization. Through reflective exercises, application activities, and case studies, you will enhance your executive presence, build trust, tackle modern-day dilemmas, and solve problems using both critical and creative thinking. We will explore challenges, both big and small, and focus on addressing the paradoxes of effective leadership at the senior level.

The world of strategic leadership will be unveiled, allowing you to develop and practice strategies for immediate impact. By the end of this inspiring course, you will have a clear understanding of how true strategic leadership can drive your business forward, equipping you with the tools to lead with confidence and make a lasting difference.

Expected Outcomes

This invaluable course offers you an excellent opportunity to solve complex problems using modern approaches, new skills, and tools. As a leader, you will develop authenticity, confidence, and a strong presence, empowering you to lead with clarity and purpose.

You will gain a deeper understanding of your own leadership style, recognizing both your personal strengths and areas for improvement, while also learning how to identify the strengths and weaknesses of others. The course emphasizes the importance of becoming an agile leader who embraces continuous change, sustains motivation within a diverse team, and fosters trust through strategic and visionary leadership.

Over the course of three days, you will explore the significance of leading by example, aligning with your organization’s vision and values, and implementing effective ways of working that inspire your team to follow suit. This course will equip you with the tools and mindset to motivate your team, navigate change successfully, and lead with impact.

Cost: 3650 USD

Discount: 50% Off for Laimoon Users!

Duration: 26 Hours

Relationship & Trust Building - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia

Wed, 26 Feb 2025 16:20:25 +04

Overview

Trust building is essential in today’s professional world. Strong workplace relationships create better collaboration, enhance teamwork, and improve overall productivity. The Relationships & Trust Building Course in Dubai provides professionals with the skills and techniques to develop trust and initiate positive interactions at work.

This 24-hour intensive training program helps individuals understand the principles of trust, effective communication, and professional behavior. With customizable learning modes and real-world exercises, participants gain practical knowledge to build credibility and establish lasting relationships.

Why Relationship & Trust Building Training is Important?

Helps professionals develop trust-building strategies for workplace success.
Enhances interpersonal skills to foster cooperation and collaboration.
Improves communication techniques for clear and effective interactions.
Strengthens teamwork by building relationships based on trust and respect.
Creates a positive work environment that boosts employee engagement and morale.

Key Benefits of the Relationship & Trust Building Course

Develops Professional Credibility – Teaches how to earn trust and establish strong professional relationships.
Enhances Team Performance – Helps professionals build trust among team members for better collaboration.
Increases Career Opportunities – Employers seek individuals skilled in trust building and relationship management.
Strengthens Workplace Communication – Improves the ability to handle conversations with confidence and clarity.
Boosts Leadership Skills – Helps professionals manage teams by fostering a culture of trust and mutual respect.

Course Modules

Module 1: Understanding Workplace Relationships

The Importance of Work Relationships
Trust

Module 2: Developing Professional Behavior

Interpersonal Dynamics
Demonstrating Professional Behavior

Module 3: Strengthening Workplace Networks

Mapping Your Work Network
Bridging Work Styles

Module 4: Collaboration and Growth

Building Your Network
Collaborating for Success

Why Choose Learners Point?

Industry-Expert Trainers – Learn from professionals with expertise in trust building and relationship management.
Practical Learning Approach – Includes real-world case studies, exercises, and role-playing activities.
Recognized Certification – Earn a trust building certification to boost career growth.
Flexible Learning Options – Choose between online and classroom training.
Career-Focused Training – Helps professionals gain valuable skills for leadership and workplace success.

Testimonials

Hadi Aman, Marketing Professional

"Excellent trainer, obviously an expert in his field;
practical sessions helped"

Mark Ryan, Human Resources Manager

"My overall experience was wonderful with Learners
Point team. Our trainer knew in and out of the subject
and shared a lot of insights that can help me at my
workplace to be more effective. Moreover, it was a
good opportunity to network with people of sthe ame
interest. Thank you Leaners and I recommend
this program to all who would to excel at their workplace"

Develop the ability to build trust, foster collaboration, and enhance professional relationships with this Relationship & Trust Building Course in Dubai.

Cost: 4000 AED

Discount: 55% Off for Laimoon Users!

Duration: 24 Hours

Key Account Management: Profitable Customer Relationships - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:33 +04

Overview
Building quality key account strategies is at the heart of successful business marketing programmes. The role of the sales force in establishing and nurturing these relationships is vital in a rapidly changing environment. This course will enable delegates to develop sales plans for every catergory of account so as to maximise customer value while satisfying client needs. Delegates will learn to identify evaluate and prioritise opportunities to develop relationships and business.

The course will also cover CRM tools and other account management technology customer lifetime value measurement and resource allocation by account type ensuring that their sales effort is proportionately targetted to achieve maximum profit.

Objective

Improve margins and retain more profit.
Develop a sales plan for each strategic account to satisfy client needs and maximise customer value.
Improve sales process.
Identifyevaluateand prioritise opportunities for business and relationship development
Align your sales efforts with specific customer needs and requirements.

Who Should Attend

Sales Associates ready for promotion
Sales Managers
Area Sales Managers
Product Managers
Key Account Managers

Course Outlines
Day 1

What is key account management?
Decline of the middle
Price/Quality pressures
Customer expectations

Day 2

Relationship marketing and selling
Building value into the sale for all customer levels
Creative approaches to key account management
Relationship assessment

Day 3

Managing the long selling cycle
CRM tools
Technology and communication in account management
Measuring customer lifetime value

Day 4

Partnering with key accounts
Personal relationships and account management
Company-to-company relationships
Key account program effectiveness

Day 5

Account selection and classification
Resource allocation by account types
Summary and Q+A

Cost: 4900 USD

Duration: 5 Days

Sales and Selling Skills - Vavaru Institute for Management and Training , UAE, Dubai,Dubai

Fri, 17 May 2019 20:44:39 +04

sLesson 1
Defining the Sales Process
Sales and types of sales
Sales Approaches
Common Slaes Terminology

Lesson 2
Prepare to make the Call
Client Identification
Need Analysis and Creating needs
Exploring potential solutions

Lesson 3
Creative Openings
A Basic Opening for Warm Calls
Warming up Cold Calls
Using the Referral Opening

Lesson 4
Active Listening
The importance of active listening
Minimal Encourages
Restating and Paraphrasing to gain commitment

Lesson 5
Delivering Presentations that SELL
Features and Benefits matched to Customer Need
Outlining your Unique Selling Proposition
The Burning Question that every Customer wants Answered

Lesson 6
Handling Objections
Common types of Objections
Basic Strategies
Advanced Strategies

Lesson 7
Closing the Sale
Understanding when it's Time to Close
Powerful Closing Techniques
Things to Remember

Lesson 8
Following Up
Thank-you Notes
Resolving Customer Service Issues
Staying in Touch

Lesson 9
Setting Goals
The Importance of Sales Goals
Setting SMART Goals

Lesson 10
Managing your Data
Choosing a System that Works for you
Using Computerized Systems
Using Manual Systems

Cost: 1100 AED

Duration: 12 Hours

Customer Relations Management (CRM) - Al Manal Training Center , Abu Dhabi

Thu, 14 Mar 2019 20:29:14 +04

Customer Relationship Management (CRM) is dedicated to strategies for creating and maintaining a loyal customer base, developing effective business plans and following the best business practices. Our course aim is to help you gain understanding of these strategies in order to achieve a long-term stability and profitability for your company. The core goal of Al Manal Training Center in Abu Dhabi, UAE is to help you get Customer Relation Management training in Abu Dhabi, with which you can enhance your career prospects significantly.

Course Outline:

Below are few topics which will be covered under our Customer Relation Management Training:

Outline to CRM
Role of Information Technology
Explaining your CRM Procedure
Getting knowledge from Data
The Phases of Development for CRM and Data Warehouse
Creating the CRM Data Warehouse
Consumer Learning Curve
Supervision of Consumer for Revenue
The Financial Worth of CRM
Handouts
The Tactical Look of Data Warehousing and Customer Relationship Management
Data Confidentiality: Safeguarding Assurance
Deploying Discretion and Consumer Views
Executing CRM

The course aims at developing an understanding of:

In our Customer Relation Management courses in Abu Dhabi, our goal is to make candidates understand:
Consumer behavior, customer satisfaction, trustworthiness, Consumer defection, etc.
Vital theories like Closed Loop Marketing and Sales Supervision
Customer Relationship Management effect on sales and marketing plans
Customer and Company security issues
Ways unhappy Consumers may utilize the Internet to convey disgrace to business and its services and products
Methods in which businesses may utilize technology containing Internet to provision corporate CRM plan
The part played by CRM in handling consumers as critical properties
The part of Business Intelligence in Customer Relationship Management

Benefits of Implementing Customer Relationship Management Training in Abu Dhabi:

It highly cost-effective
Easily tailor-made as per the businesses current processes
Helps in making the call center operations practical
Maintains and fastens Customer Lifecycle Management
Helps in breaking database into several categories and subcategories
Offers data with lightning speed by programming information processing
Assists in cross selling and upselling
Benefits by producing short and long-term marketing plans
Eliminates paper utilization
Produce quality leads
Data easily reached to several employees instantly
Helps in tracking of leads and their sources

Strategies available to CRM Course

To save customers by getting them back
To invite fresh and probable customers
To build trustworthiness among current customers
To encourage consumers to buy something that is more expensive

Cost: 2000 AED

Duration: Upto 15 Hours

Customer Relationship Management - Learners Point Training Institute , United Arab Emirates, Dubai,Dubai, Abu Dhabi,Bahrain,Kuwait,Qatar,Saudi Arabia,Oman

Sun, 22 Apr 2018 10:49:31 +04

Overview:

Our Customer Relationship Management (CRM) course is designed to help professionals master the principles and strategies for building and managing customer relationships effectively. This KHDA-approved training provides in-depth knowledge of CRM tools, techniques, and practices essential for career advancement in today’s competitive business world.

Why Choose Our CRM Course?

KHDA-Approved Training & Certification: Gain a recognised certificate upon course completion.
24 Hours of Intensive Learning: Led by industry experts for a comprehensive learning experience.
Latest CRM Practices: Learn modern strategies for managing customer relationships.
Flexible Payment Options: Convenient instalment plans available.

What You Will Learn in the CRM Course?

Our Customer Relationship Management course focuses on the core principles of CRM, providing practical skills for real-world application. Key topics include:

CRM Fundamentals: Understanding B2B and B2C customer relationships.
Customer Retention Techniques: Master tools for customer engagement and retention.
Handling Customer Feedback: Use feedback for business improvement and innovation.
Service Recovery Mechanisms: Learn to handle complaints and ensure customer satisfaction.
CRM Technology: Explore modern tools like dashboards and data analysis techniques.

Why is the CRM Course Important?

The Customer Relationship Management course empowers professionals to enhance customer retention, boost satisfaction, and drive revenue growth. This training prepares you with industry-relevant skills for better relationship management, helping businesses improve communication, customer loyalty, and overall profitability.

Course Outline

Module 1:

The key role of the Customer Relationship Manager (CRM) in Developing a competitive edge
Understanding the differences between Business-To-Business (B2B) Customer Relationship Management, and Business-ToConsumer (B2C) Customer Relationship Management
Identifying barriers to providing exceptional customer service
Understanding why the happy ‘Internal Customer’ is more motivated to provide exceptional ‘External Customer’ service
Identifying the ‘Perception Points’ of your organization
Detailed analysis of your ‘Perception Points’
Understanding your customers’ changing needs
The key steps of Customer Service Calculating
Customer Lifetime Value (CLV)
Changing Times – the impact of technology on CRM
Understanding different Customer Feedback Mechanisms
Creating a CRM dashboard – ‘What Gets Measured Can Be Improved!’

Module 2:

Dealing with Queries, Questions, and Complaints
Handling unreasonable requests effectively
Creating an exceptional service recovery mechanism for
enhancing customer retention
Using Customer Feedback to innovate and ‘Stay Ahead of
the Competition’
The best practices in CRM – learning from highly relevant
case studies
How to create ‘Long-Term Loyal Customers’

Career Benefits of the Customer Relationship Management Course:

Completing our CRM course opens doors to better career opportunities, as companies seek professionals who can:
Develop Customer Loyalty Programs: Build long-term customer relationships.
Improve Service Quality: Implement best practices for customer satisfaction.
Increase Business Growth: Leverage CRM strategies for revenue generation.
Master CRM Tools: Gain hands-on experience with modern CRM systems.

Why Learner’s Point?

KHDA-Approved Training Institute: Delivering globally recognised courses in Dubai.
Expert Trainers: Industry-leading professionals guiding your learning journey.
Hands-On Learning: Practical sessions, case studies, and group discussions.
Flexible Learning Modes: Choose from online and classroom sessions.
Proven Success Record: Trusted by thousands of successful learners.

Testimonials

Priyanka Gandhi, Customer Success Manager

"A very valuable customer relationship training course that helped me get my first job here in Dubai. Thanks to Learners Point ;

Adil Ahmed, Customer Care Manager

"I joined Learners Point to attend the Customer Relationship Management course. I am very happy with the services. The course materials provided during the course have helped me a lot in understanding all the concepts. The trainer for the course was very attentive and cooperative. Thanks to the classes, I am confident in whatever I have ;

Take the next step in your career. Enrol in our CRM Course today with Learner’s Point and become a certified expert in Customer Relationship Management.

Cost: 4000 AED

Discount: 50% Off for Laimoon Users!

Duration: Upto 24 Hours