Cost: 4250 USD

Duration: 5 Days

• Identify and prioritise key accounts
• Increasing business revenue through effective CRM
• The importance of client care in the business environment
• Contribution of Customer care towards to quality service
• Understand the benefits of high-level CRM and the part it plays in client retention
• Understanding the service excellence and its strengths
• Necessary attitudes for inspiring customer service
• Develop the important skills necessary for an effective Customer Relationship Manager
• Building rapport and creating strong working relationships
• Effective Communication between the clients
• Understanding the importance of interpersonal contact and behaviour

Cost: 4250 USD

Duration: 5 Days

• Identify and prioritise key accounts
• Increasing business revenue through effective CRM
• The importance of client care in the business environment
• Contribution of Customer care towards to quality service
• Understand the benefits of high-level CRM and the part it plays in client retention
• Understanding the service excellence and its strengths
• Necessary attitudes for inspiring customer service
• Develop the important skills necessary for an effective Customer Relationship Manager
• Building rapport and creating strong working relationships
• Effective Communication between the clients
• Understanding the importance of interpersonal contact and behaviour 

Cost: 4250 USD

Duration: 5 Days

Cost: 1099 AED

Duration: 20 Hours

Cost: 1199 AED

Duration: 20 Hours

• Provides a solid understanding of corporate ethics and responsible business conduct
• Teaches how to navigate complex ethical dilemmas in the corporate world
• Helps professionals apply ethical decision-making models in various business situations
• Focuses on creating a strong ethical culture to promote responsible behavior across the organization
• Enables businesses to manage and mitigate legal and reputational risks
• Essential for compliance with corporate governance and regulatory standards
• Strengthens corporate social responsibility (CSR) by promoting transparency and accountability

• Gain the skills to make ethically sound business decisions in various scenarios
• Build trust and transparency within your organization and with stakeholders
• Learn how to handle ethical violations and conflicts, ensuring proper resolution
• Improve leadership abilities by promoting an ethical workplace culture
• Learn how to manage conflicts of interest and prevent corruption in business practices
• Become a key advocate for business ethics and compliance within your organization
• Enhance your career with a corporate ethics certification, opening doors to leadership roles
• Contribute to building a more ethical work environment, reducing risks, and enhancing employee morale

• What is corporate ethics?
• The relationship between ethics and corporate social responsibility
• Key ethical principles and values, such as integrity, accountability, and respect
• Ethical dilemmas in the corporate world, and how to navigate them
• The impact of unethical behaviour on individuals, organizations, and society
• The importance of a strong ethical culture in promoting responsible behaviour

• Ethical decision-making models and frameworks
• Applying ethical principles to common business decisions, such as hiring, firing, and promotions
• Ethical considerations in financial decision-making, such as budgeting and investing
• Ethical considerations in marketing and advertising, such as avoiding deceptive practices
• Managing conflicts of interest and avoiding corruption
• Balancing ethical considerations with other business priorities, such as profitability and stakeholder interests

• Workplace ethics and the employee-employer relationship
• Key ethical issues in the workplace, such as discrimination, harassment, and confidentiality
• Strategies for promoting ethical behaviour among employees, such as training and communication
• Handling ethical violations and conflicts, including reporting mechanisms and dispute resolution procedures
• The role of leadership in promoting an ethical workplace culture
• Ethical considerations in employee monitoring, such as privacy and data protection

• The globalization of business and its impact on ethics
• Cultural differences in ethical norms and values
• Ethical considerations in cross-border business transactions, such as bribery and corruption
• Strategies for promoting ethical behaviour in global business, such as ethical codes of conduct and cultural sensitivity training
• Managing ethical risks in international business operations, including supply chain management and labour practices
• The role of international standards and regulations in promoting global business ethics

• Expert-led business ethics training from instructors with extensive industry experience
• Practical, real-world case studies and discussions to apply ethical concepts effectively
• Flexible learning options designed to suit the needs of working professionals
• Proven track record in delivering high-quality corporate ethics training with a focus on compliance
• Training that supports the development of a strong ethical culture and corporate responsibility
• Global recognition and certification in corporate compliance and ethics
• Dedicated support throughout your learning journey, ensuring maximum understanding and engagement

Cost: 3000 AED

Discount: 60% Off for Laimoon Users!

Duration: 1 Week

• Enhances customer satisfaction – Learn to communicate effectively and resolve customer queries professionally.
• Improves problem-solving skills – Develop strategies to handle difficult customers and challenging situations.
• Boosts professionalism – Master phone etiquette, active listening, and rapport-building techniques.
• Strengthens sales and persuasion skills – Understand how to turn inquiries into successful business opportunities.
• Meets industry standards – Get trained in the best Call Centre UAE practices that align with global customer service benchmarks.

• Master communication techniques to deliver excellent customer support.
• Develop active listening and problem-solving skills for handling customer inquiries efficiently.
• Gain confidence in handling call centre operations and improving response times.
• Learn industry-proven strategies to build customer trust and loyalty.
• Enhance career opportunities with a KHDA-approved Call Centre Certification.
• Gain hands-on experience through role-playing exercises and real-world scenarios.

• Introduction
• Training Objectives
• Pre-Assignment Review

• Defining Buying Motives
• Establishing a Call Strategy
• Prospecting
• Qualifying
• Q&A Session

• Getting Beyond the Gate Keeper
• Controlling the Call
• Difficult Customers
• Reporting
• Q&A Session

• Preparation
• Building Rapport
• Speaking Clearly - Tone of Voice
• Effective Listening
• Showing Empathy
• Q&A Session

• Self-Assessments
• Scripting Techniques
• Utilizing Sales Scripts
• Making the Script Your Own
• Cheat Sheets
• The Sales Dashboard
• Q&A Session

• S = Situation
• T = Task
• A = Action
• R = Result
• Q&A Session

• Open Questions
• Closed Questions
• Ignorant Redirection
• Positive Redirection
• Negative Redirection
• Multiple Choice Redirection
• Q&A Session

• Benchmark Metrics
• Performance Breakdown
• Implementing Improvements
• Benefits
• Q&A Session

• The Importance of Goals
• SMART Goals
• Staying Committed
• Motivation
• Overcoming Limitations
• Q&A Session

• Six Success Factors
• Staying Customer Focused
• The Art of Telephone Persuasion
• Telephone Selling Techniques
• Q&A Session

• Industry-Expert Trainers – Learn from experienced professionals in Call Centre Dubai operations.
• Practical Training Approach – Engage in real-life case studies, role-playing, and interactive activities.
• KHDA-Recognized Certification – Earn a certification that enhances career prospects in the UAE and beyond.
• Flexible Learning Options – Choose between online and in-person training based on your preference.
• Career Advancement – Gain valuable skills that make you a sought-after professional in customer service roles.

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: 26 Hours

• Effective lead generation: Learn how to create opportunities through B2B cold calling and generate quality leads.
• Overcome rejection: Gain confidence in handling objections and turning potential rejections into opportunities.
• Improve sales communication: Understand how to engage prospects with compelling conversations that capture their attention.
• Enhance persuasion skills: Learn how to influence decision-makers and convince them to explore your offerings.
• Increase sales success rate: Master the structure of a successful sales call to boost conversions and business growth.

• Develop confidence to make sales calls without hesitation.
• Learn proven strategies to increase engagement and rapport with potential clients.
• Master objection-handling techniques to keep conversations flowing smoothly.
• Improve time management and call planning for more productive interactions.
• Receive a Cold Calling Certification that boosts career prospects.
• Gain practical experience with real-world exercises and case studies.

• What is prospecting?
• Success formula
• Increasing success rate
• Importance of gatekeepers
• Elevator pitch

• Techniques
• Importance of tele calling challenges
• Why scripts?
• Pre-call ritual
• Script
• Things to remember
• Drill for skill
• Sales time management

• Importance of objection
• Techniques to handle objections
• Script
• Drill for skill
• Qualifying methods
• BANT / CHAMP

• Importance of objection
• Techniques to handle objections
• Script
• Drill for skill
• Qualifying methods
• BANT / CHAMP

• Drill for skill
• Case study
• Assessment

• Expert-Led Training – Learn from experienced sales professionals with years of industry knowledge.
• Hands-on Learning – Engage in role-playing exercises and real-time cold calling simulations.
• KHDA-Approved Certification – Gain recognition with a certification that enhances your credibility.
• Flexible Learning Modes – Choose from classroom and online training options to suit your schedule.
• Career Advancement – Develop skills that open doors to high-paying sales roles in Dubai and beyond.

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: 16 Hours

• By completing the English for the Job Interview Course at EdSen Academy, you will:
• Write polished CVs, cover letters, and emails that capture recruiters' attention
• Answer job interview questions with confidence and clarity
• Speak fluently and professionally during one-on-one or panel interviews
• Read and understand job postings and company materials with ease
• Boost your chances of landing your dream job by mastering professional English
• Build a strong LinkedIn profile to attract potential employers and clients

Cost: 599 AED

Duration: 1 To 6 Months

• CPD-UK Accredited Certification: Earn a globally recognised credential.
• 24 Hours of Expert-Led Training: Learn from industry professionals.
• Comprehensive Curriculum: 9 modules covering planning, mentoring, teamwork, HR procedures, and more.
• Master Complaint Handling: Develop strategies to handle complex customer situations effectively.
• Flexible Payment Options: Convenient instalment plans available.

• The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.

• Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers.

• Customer service strategy development enters the discussion in unit 3, which centres largely around the establishment of objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.

• The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.

• Precisely how, why, where and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods and how to incorporate customer service excellence in all aspects of training and development.

• The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.

• The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.

• Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, better-understanding customer behaviour, and ultimately how to turn an unprofitable customer into a profitable customer.

• The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.

Cost: 3500 AED

Discount: 50% Off for Laimoon Users!

Duration: 24 Hours

• 21 Hours of formal training to provide customer query resolution ;
• Weekday or Weekend Classes are available, depending upon your ;
• Learning to address customer needs after completing the course.
• Learning how to cater to customer needs and tailor their conflict.
• Enhance verbal and non-verbal customer communication skills after completing the ;
• Skills to have clear interaction with customers and resolve queries with confidence.
• Experts provide high-quality training to hone your skills with ;
• Get real-world scenarios learning to easily handle any type of conflict situation.

Cost: 1500 AED

Discount: 15% Off for Laimoon Users!

Duration: 30 To 40 Hours

• Realise why giving good service is important.
• Describe the practices of world-class customer service providers and model your performance on those practices.
• Assess the current value of your organisation's 'customer experience'.
• Explain how to turn complaints into opportunities.
• Identify revenue generation options and allocate resources in accordance with your organisation's objectives and limited resources
• Generate greater flow of revenue in your organisation

• retail assistants
• customer service assistants/executives
• contact centre agents
• customer service managers

• Customer Service Principles Evolution and Purpose.
• The benefits of excellent customer service.
• Customer psychology: what are your customers' expectations?
• World-class service
• a modeling exercise.
• Creating 'magical' experiences for your customers.

• The Service-Profit chain
• Customer lifetime value
• The cost of poor service
• Opportunities for revenue generation

• How to be liked by the customer.
• Customer personality types.
• Listeners are said to be the best communicators
• how to perfect your listening skills.
• Questions if you don't ask you won't find out.
• How to read body language signals.
• The do and don'ts of communicating effectively.

• Why do customers complain?
• Why should we encourage complaints?
• The Customer Loyalty Chain.
• Customer behavioral types and how to deal with them
• Understanding and managing emotions
• Creative thinking to go that 'extra mile'

• Organisational objectives and strategy
• Sources of income
• Linking revenue generation with service objectives
• Resource planning and allocation

Cost: 4900 USD

Duration: 5 Days

• Understand the basics of customer service
• Communicate effectively with existing and prospective customers
• Create a positive customer experience
• Improve and maintain high standards of Customer Service
• Deliver effective and efficient customer service
• Identify and resolve customer complaints

• CustomerService Assistants
• CustomerService Executives
• CustomerService Officers
• Retail assistants/executives
• Tele Sales Executives
• Tele Marketing professionals
• Contact Centre agents

• What is customer service?
• Customer expectations
• What does great service look like?

• Why is quality important in terms of customer service?
• The cost of poor customer service
• The outcomes of great customer service
• Evolution of customer trends and customer service

• Creating a positive first impressions
• PEAK performance
• Personal appearance environment attitude knowledge
• Acknowledgement and greeting
• Courtesy and respect

• Words matter
• It's not just what you say but how you say it
• tone of voice
• Non-verbal communication
• body language appearance and actions
• Questioning skills
• Listening skills

• Different types of customers
• Connecting and engaging with the customer
• Identifying customer needs
• Commitment and ownership
• Product knowledge and personalisation
• Showing customers they are valued
• Maintaining and improving existing client relationships

• How is the telephone different to face-to-face interactions?
• 5 stages of telephone calls (Open establish explore agree close)
• Telephone etiquette
• greetings tone of voice personalisation avoiding interruptions avoiding dead air hold/mute/transfer procedures summarising

• What is an objection?
• Common reasons for objections
• Is the objection real or based on some other factor?
• Finding solutions
• Objection Handling Techniques

• Why do customers complain?
• Determining the reasons for complaints
• Difference between sympathy and empathy and how is empathy important in handling difficult and upset customers
• Owning the customer complaints and providing assurance
• Providing FCR
• First Call Resolution and following up

Cost: 4900 USD

Duration: 5 Days

• Identify the elements of an effective customer experience strategy
• Strengthen customer loyalty through differentiated experiences
• Select effective techniques for bringing the voice of the customer into your organisation
• Map your customer journeys
• Encourage a service culture
• Develop an action plan to create seamless customer experiences

• Heads of Customer Experience
• Marketing Directors
• Brand Managers
• Customer Service Managers

• 'Ow!' or 'Wow!'?
• World Class Customer Experience
• Service from the customer's perspective
• Magic Moments

• What is your current strategy?
• How do customers currently experience your brand?
• How does the 'customer experience' align with business goals?
• Understanding the impact of the experience on customer retention and loyalty.

• What is it that customers ultimately want?
• What do customers expect to get now and in the future?
• What do customers expect before or after making a purchase?
• What factors influence purchase decisions and how can you take advantage of these factors to improve the customer experience?

• Defining your Customer Experience Statement (CES)
• Customer journey mapping
• The Six Pillar model
• The Disney 6 step theme park experience process.

• Listen to your customers (VoC)
• Handling customer complaints in the digital age
• Tools for measuring and reporting results
• Building a Service Culture
• Creating customer 'love' for your brand
• Creating your service manifesto.

• Multi-channel experience
• Best practice case study: APPLE
• Customer engagement strategies
• Customer touch-points and communication
• Practical case study
• Personal Action Plan

Cost: 4900 USD

Duration: 5 Days

• Recognise the importance and role of service excellence as a strategic competitive advantage.
• Understand the cornerstones of service excellence and how to apply them.
• Determine the elements that affect customers' experience and how to improve them.
• Know how to leverage a company's workforce to attain greater quality standards.

• Characteristics of Services
• Management of Services
• Components of Customer Experience

• Needs
• Value
• Expectations
• Satisfaction

• Customer Research
• Complaint Handling
• Service Recovery

• Foundations of Service Quality
• Dimensions of Service Quality
• Measuring Service Quality

• Service leadership
• Empowerment
• Motivation

Cost: 4900 USD

Duration: 5 Days

• Identify the elements of an effective customer experience strategy
• Strengthen customer loyalty through differentiated experiences
• Select effective techniques for bringing the voice of the customer into your organisation
• Map your customer journeys
• Encourage a service culture
• Develop an action plan to create seamless customer experiences

• Heads of Customer Experience
• Marketing Directors
• Brand Managers
• Customer Service Managers

Cost: 4900 USD

Duration: 5 Days

Cost: 420 AED

Discount: 50% Off for Laimoon Users!

Duration: 12 To 24 Hours

Cost: 900 AED

Duration: 1 Day

Course Outline:

Below are few topics which will be covered under our Customer Relation Management Training:

• Outline to CRM
• Role of Information Technology
• Explaining your CRM Procedure
• Getting knowledge from Data
• The Phases of Development for CRM and Data Warehouse
• Creating the CRM Data Warehouse
• Consumer Learning Curve
• Supervision of Consumer for Revenue
• The Financial Worth of CRM
• Handouts
• The Tactical Look of Data Warehousing and Customer Relationship Management
• Data Confidentiality: Safeguarding Assurance
• Deploying Discretion and Consumer Views
• Executing CRM

• In our Customer Relation Management courses in Abu Dhabi, our goal is to make candidates understand:
• Consumer behavior, customer satisfaction, trustworthiness, Consumer defection, etc.
• Vital theories like Closed Loop Marketing and Sales Supervision
• Customer Relationship Management effect on sales and marketing plans
• Customer and Company security issues
• Ways unhappy Consumers may utilize the Internet to convey disgrace to business and its services and products
• Methods in which businesses may utilize technology containing Internet to provision corporate CRM plan
• The part played by CRM in handling consumers as critical properties
• The part of Business Intelligence in Customer Relationship Management

• It highly cost-effective
• Easily tailor-made as per the businesses current processes
• Helps in making the call center operations practical
• Maintains and fastens Customer Lifecycle Management
• Helps in breaking database into several categories and subcategories
• Offers data with lightning speed by programming information processing
• Assists in cross selling and upselling
• Benefits by producing short and long-term marketing plans
• Eliminates paper utilization
• Produce quality leads
• Data easily reached to several employees instantly
• Helps in tracking of leads and their sources

• To save customers by getting them back
• To invite fresh and probable customers
• To build trustworthiness among current customers
• To encourage consumers to buy something that is more expensive

Cost: 2000 AED

Duration: Upto 15 Hours

Cost: 3995 USD

Duration: 5 Days

• KHDA-Approved Training & Certification: Gain a recognised certificate upon course completion.
• 24 Hours of Intensive Learning: Led by industry experts for a comprehensive learning experience.
• Latest CRM Practices: Learn modern strategies for managing customer relationships.
• Flexible Payment Options: Convenient instalment plans available.

• CRM Fundamentals: Understanding B2B and B2C customer relationships.
• Customer Retention Techniques: Master tools for customer engagement and retention.
• Handling Customer Feedback: Use feedback for business improvement and innovation.
• Service Recovery Mechanisms: Learn to handle complaints and ensure customer satisfaction.
• CRM Technology: Explore modern tools like dashboards and data analysis techniques.

• The key role of the Customer Relationship Manager (CRM) in Developing a competitive edge
• Understanding the differences between Business-To-Business (B2B) Customer Relationship Management, and Business-ToConsumer (B2C) Customer Relationship Management
• Identifying barriers to providing exceptional customer service
• Understanding why the happy ‘Internal Customer’ is more motivated to provide exceptional ‘External Customer’ service
• Identifying the ‘Perception Points’ of your organization
• Detailed analysis of your ‘Perception Points’
• Understanding your customers’ changing needs
• The key steps of Customer Service Calculating
• Customer Lifetime Value (CLV)
• Changing Times – the impact of technology on CRM
• Understanding different Customer Feedback Mechanisms
• Creating a CRM dashboard – ‘What Gets Measured Can Be Improved!’

• Dealing with Queries, Questions, and Complaints
• Handling unreasonable requests effectively
• Creating an exceptional service recovery mechanism for
• enhancing customer retention
• Using Customer Feedback to innovate and ‘Stay Ahead of
• the Competition’
• The best practices in CRM – learning from highly relevant
• case studies
• How to create ‘Long-Term Loyal Customers’

• Completing our CRM course opens doors to better career opportunities, as companies seek professionals who can:
• Develop Customer Loyalty Programs: Build long-term customer relationships.
• Improve Service Quality: Implement best practices for customer satisfaction.
• Increase Business Growth: Leverage CRM strategies for revenue generation.
• Master CRM Tools: Gain hands-on experience with modern CRM systems.

Cost: 4000 AED

Discount: 50% Off for Laimoon Users!

Duration: Upto 24 Hours

Cost: 3995 USD

Duration: 5 Days

Cost: 3995 USD

Duration: 5 Days

Effective client relations are crucial for building trust and achieving common goals. This Client Relationship Management (CRM) course aims to enhance your CRM effectiveness by developing essential operational management skills, establishing a shared language for best practices, and equipping you with critical skills to manage client relations effectively.

Key Objectives:

• Develop long-term sustainable behavior change for more productive stakeholder management.
• Establish a common language for CRM best practices.
• Practice critical skills for managing client relations.
• Create a personal action plan and toolkit for continuous CRM improvement.

This interactive program focuses on 10 key success factors essential for team members collaborating with clients, vendors, and colleagues within your organization. Participants will engage in CRM learning solutions designed to maximize interaction, challenge perspectives, and foster skill development in a safe yet intensive environment.

Program Highlights:

• Personalized behavioral profile for self-assessment.
• Four days of highly interactive workshop activities and experiential learning.
• Ongoing peer and professional coaching activities for four months post-training.

Benefits of Attending:

• Enhance your understanding of effective Client Relationship Management techniques.
• Improve communication and collaboration skills with clients and stakeholders.
• Learn to anticipate client needs and manage conflicts effectively.
• Develop a toolkit for continuous improvement in CRM activities.
• Gain insights into recognizing and adapting to various cultural styles.

What You Will Learn:

After assessing your personal behavioral style, you will learn how to:

1. Develop and maintain strong long-distance client relations.
2. Identify stakeholders’ needs, roles, and strategies.
3. Adapt to client needs without compromising your stance.
4. Recognize and integrate into the client's cultural style.
5. Choose optimal communication channels to support client work.
6. Understand and navigate differences in corporate cultures.
7. Foster collaboration within your team.
8. Anticipate and address client needs proactively.
9. Analyze and communicate risks effectively.
10. Manage conflict and escalate internal issues judiciously.
11. Master 14 key skills that support CRM best practices.

Cost: 9175 AED

Duration: 4 Days