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Operational Risk Management - Convertas , Dubai,Kuala Lumpur, Istanbul,Malaysia,Turkey,United Arab Emirates

Sun, 09 Dec 2018 11:37:25 +04

Day One
Risk identification tools and emerging risks
Tools and techniques for risk identification
Risk register: a list
Risk connectivity: network of risks
World economic forum: risk map
Emerging risks
Implementing ORM: the invisible framework
Governance of Operational Risk
1st line and 2d line: The partnership model
Use and reuse: The Invisible Framework
Business value of ORM

Day Two
Risk reporting and Conduct reporting
Modern issues on events and risk reporting: the regulator's view
Analyzing operational risk data: get insight, tell a story
Management information: the "reporting cake"
Aggregate and escalate risk information: your options
Conduct reporting: themes and details
Implementing the Desired Risk Culture: a method
Defining Risk Culture
Acting on behaviours: the Influencer
Necessary conditions: willingness and ability
Risk Culture: DESIRE steps: Define, Inspire, Support, Enable, Reinforce, Evaluate
Assessing the risk culture

Day Three
Defining Risk Appetite statements and tolerance limits
Industry guidance on Risk Appetite
Risk appetite, tolerance, risk limits and controls
Templates and options for actionable Risk Appetite
Risk Appetite Statements: Features and Examples
Cascading Risk Appetite: RCSA & Indicators
KRI and risks limits
Internal Controls: Human Error and Control Design
Slips and mistakes: Typology and causes of human errors
HRA: Human Reliability Analysis and other methods
Understand and treat the causes of human error
Effective or Illusory controls
Prevention by Design

Day Four
Root causes analysis
Root cause analysis: tool and method
Benefits of root cause analysis:
Treating causes over symptoms
Bow-tie: a most effective tool to define:
*    Preventive and corrective controls
*    Leading KRIs
*    Risk likelihood and expected impact
Features and types of leading KRIs
Features of leading KRIs
KRI, KPI, KCI: definitions and ;
A typology of Key Risks indicators

Day Five
Cyber threats and information security
Cyber threat landscape
An old emerging risk
Key controls in cyber security
Physical and behavioural measures
Priorities in prevention
Lessons learnt from some incidents
Scenario Analysis: Governance, Stress testing and Assessment methods
Four dimensions of stress-testing
Steps and governance of scenario analysis
Tackling behavioral biases in scenario assessment
Industry practices and lists of scenarios
Assessing probabilities of rare events
Acting on Scenario Analysis
Reorganisation risk and project management
Risk due to changes and reorganisations
The trap of cost-cutting
Invisible opportunity costs
Essentials of project risk management

Cost: 3995 USD

Duration: 5 Days

Preparation for Risk Management Professional Certification - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 17:22:11 +04

Day One
PMI-RMP credential overview
· The Project Management Institute (PMI)
· Credential overview
· Application process
· Exam overview
· Questions format
Introduction to project risk
· PMBOK guide review
· Defining and classifying risk
· Approach to risk management
· Risk management critical success factors
· Project risk management processes

Day Two
Planning risk management
· Steps to generating the risk plan
· Planning meeting and analysis
· Risk register contents
· Risk register update cycle
· Managing the risk register
Identifying risks
· Information gathering techniques
· Diagramming techniques
· Analysis techniques
· Seven basic tools of quality

Day Three
Performing qualitative risk analysis
· Risk probability and impact assessment
· Risk probability and impact matrix
· Risk data quality assessment
· Risk categorization
· Risk urgency assessment
Performing quantitative risk analysis
· Interviewing and understanding standard deviation
· Probability distributions
· Sensitivity analysis
· Expected monetary value analysis
· Decision tree analysis

Day Four
Planning risk responses
· Risk response strategies
· Contingency response strategy
· Types of reserves
· Fallback plan
Monitoring and controlling risks
· Risk reassessment
· Risk audits
· Variance and trend analysis
· Earned value management
· Reserve analysis

Day Five
Risk communication and leadership
· Risk communication process
· General management and Leadership styles
· Motivational and management theories
· Conflict management

Cost: 3995 USD

Duration: 5 Days

Managing Quality in Retail Banking Service - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 16:45:47 +04

Day One: Introduction to Quality Assurance and Control
Quality Assurance and Control Principles
The Concept of Total Quality Management
The Origin and Philosophy of Total Quality Management
Obstacles to implementing TQM

Day Two: Quality Service in Banking
Measuring Gaps between Delivered Service and Customer's expectations
Customer's Feedback
Customer's Expectations
Management Perception
Service Quality Specifications
Service Delivery
External Communication

Day Three: Quality Tools for Retail Banking
External Tools
*        Customer Satisfaction
*        Complaint Management
*        Behavioral Standards
*        Support Tools
Internal Tools
*        Employees Satisfaction
*        Process Cartography
*        ISO Certification
*        Internal Evaluation Methods
*        Other Support Tools

Day Four: Implementing a Culture of Quality
Putting Principles into Practice
Leadership: Taking Ownership of the Quality Leadership Philosophy
Total Quality Management as leadership principle
Implement a Business Strategy driven by your Customers
Focusing on Continuous Improvement - Audit and Review
Leadership Commitment and Involvement
Barriers to TQM Organizational Culture Change

Cost: 3495 USD

Duration: 4 Days

Quality Assurance & Quality Control - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 16:17:58 +04

Day One
Introduction to Quality Assurance and Control
Quality Assurance and Control Principles
The Concept of Total Quality Management
The Origin and Philosophy of Total Quality Management
The Six Sigma Methodology
Lean Principles
Obstacles to implementing TQM
Traditional Management vs. Total Quality Management

Day Two
Principles of Quality Assurance and Control
The Core Principles in Achieving Total Quality Management
Prevention Not Correction
Customer-focused Quality
Establishing a Vision, Mission and Policy
Identifying Opportunities for Organizational Continuous Improvement
Building Quality through Teamwork
Team-building and Leadership Exercise
Enhancing Verbal and Non-verbal Communication Effectiveness

Day Three
Techniques for Quality Assurance and Control
Process Improvement
Benchmarking: A Point of Reference
The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence
Cause and Effect
Pareto Chart
Control Charts
Measuring Results
Cost of Quality

Day Four
Implementing a Culture of Quality - The Role of TQM
Putting Principles into Practice
Leadership: Taking Ownership of the Quality Leadership Philosophy
Total Quality Management as leadership principle
Tips for Developing and Coaching Quality Leaders / Employees
Implement a Business Strategy driven by your Customers
Focusing on Continuous Improvement - Audit and Review
"Top-down" Leadership Commitment and Involvement
Barriers to TQM Organizational Culture Change

Day Five
Benefits of Quality Assurance and Control - Improvement
Activities
Benefits of Implementing Total Quality Management "best practices"
Improving Quality (Customer Focus)
Increasing Satisfaction (Employee)
Improve Performance (Organization)
Attitude and Professional Development
SMART Objectives for Continuous Improvement

Cost: 3995 USD

Duration: 5 Days

Supply Chain Risk Management - Convertas , Dubai,United Arab Emirates

Sun, 25 Feb 2018 14:22:21 +04

Day 1
Supply chain management and risk
· Supply chain overview
· Supply chain objectives
· Introduction to risk management
· Risk management terms and concepts
· Scoping supply chain risk
> Supply-side partners
> Demand-side partners
> Internal echelons
· Corporate culture and risk appetite

Day 2
Managing risk process in supply chains
· Stakeholder management
· Developing a communications plan
> Message scope and clarity
> Identifying stakeholders
> Mapping stakeholders
> Customized messaging
> Distribution of roles
· Managing change
> Technical elements of change
> Political elements of change
> Emotional elements of change
· Risk process overview
· Risk charters and documentation
> Templates
> Risk administration

Day 3
Identifying risks
· Scoping risk
· Scope change risks
· Defining deliverables
· The Work breakdown structure (WBS)
· Risk types and categories
· Supply risks
> Assessing sources of supply
> Sourcing strategies
· Service level risks
· Financial risk
· Alternative risk identification tools and techniques

Day 4
Risk Response
· Monitoring and controlling supply chain risks
· Risk analysis
> Measuring impact of risk
> Measuring likelihood of risk
> Quantifying risk
· Mapping risks (risk heat maps)
· Risk response strategies
> Accept
> Reject
> Transfer
> Mitigate
· Contingencies
· Managing risk charter
> Elements of risk charter
> Ownership of risk charter
- Accountabilities
- Responsibilities
· The charter as a live document

Day 5
Risk management considerations
· Cultural considerations
· Ethical considerations
· Legal considerations
· Risk and the external environment

Cost: 3995 USD

Duration: 5 Days

SAP Treasury and Risk Management - Convertas , United Arab Emirates,Dubai,Malaysia,Turkey,United Kingdom

Sun, 22 Oct 2017 10:26:23 +04

Day One
Treasury & Risk Management Introduction
·  Basic Settings
·  Company Code and Required setting till GL Accounts Creation
·  Customer Master Data
·  Business Partners Creation
General Settings in Transaction Manager
·  General settings
·  Define Company Code additional data
·  Portfolio (Money Market, Foreign Exchange, Derivatives, Commodities and Securities)
·  Define Traders (Business Partners)
·  Assign Factory Calendar
·  Define and Assign Accounting codes and Valuation areas
·  Initialization of Parallel Valuation Areas
·  Define and Assign Valuation Classes
·  Define Account Determination

Day Two
Money Market / Foreign Exchange
· Define Product Types
· Define Number range for Transaction Types
· Define Flow Types
· Assign Flow Type to Transaction Type
· Define Calculation Procedure for Derived Flows
· Define Derivation Procedures and Rules
· Define Update Types and Assign Usages
· Assign Flow Types to Update Types
· Define Correspondence Activities
· Assign General Valuation Class

Securities
· Define Currency Units
· Define Number Range for Security Classes
· Define Company Code-Dependent Settings for the Product Type
· Assign Flow Type to Transaction Type
· Define Calculation Procedure for Derived Flows
· Define Derivation Procedures and Rules
Market Data Management
· Currency Exchange Entries
· Reference Interest Rate Entries
· Securities and Indexes
· Enter Commodities Spot Prices
· Credit Spreads for Transactions, Securities and Loans,
· Volatilities - Interest, Securities, Exchange

Day Four
Credit Risk Analyzer (under SAP Risk Management)
· Global Settings
· Define Collateral Priority
· Define Collateral Type
· Activate/Deactivate Financial Object Integration
· Derive Default Risk Control Parameters for Money Market transactions
· Activate Integrated Default Risk Limit Check
Market Risk Analyzer (under SAP Risk Management)
· Basic Settings
· Define Maturity Band
· Define Cash Flow Indicators& Cash Flow Types
· Value at Risk
· Key Figures and Evaluation Procedures
· Simulation

Cost: 3495 USD

Duration: 4 Days

Records Management and Document Control - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Tue, 17 Oct 2017 15:30:53 +04

Day 1: The principles of managing information
· The organization: How your information is managed today
· Definitions: Understanding what the information terms mean
· Document control and records management: Similarities and differences
· Your organization
* Identifying its type
* Identifying its staff
* Identifying its information
· Defining information goals for the organization
* How to achieve information goals

Day 2: Document control & records management program development process
· Business case
* Defining the purpose
* What to include
* Objectives of the case
· Document Control specifics
· Records Management specifics
· Records review
* Identification of documents and records
* Critical information, documents and records
* Electronic and physical formats
* Storing records

Day 3: Characteristics of a document control and records management program
· File plans
* Challenges and problems
* Classification of records
· Retention and disposition
* Laws, regulations, standards and business requirements
* Developing a retention schedule
· Privacy and protection
* Transparency
* Integrity
* Security
· Business, historical and preservation archives

Cost: 3195 USD

Duration: 3 Days

Total Quality Management - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 22:37:53 +04

Objective

Understand the importance of quality models and identify various quality concepts and frameworks used by quality gurusDiscover the success elements of Total Quality Management deployment (TQM)
Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
Describe various types of benchmarking tools and techniques to boost quality initiatives
Apply widely used improvement methodologies

Outline
Introduction to Total Quality Management (TQM) concepts

Definition of quality and quality models
History of quality
Defining TQM
TQM critical success factors
The relationship between ISO 9000 and TQM
Benefits of implementing a quality model
The cost of poor quality
Selecting the right model for your organization
The quality maturity ladder

The success elements of TQM

Customer driven quality
Plan, Do, Check, Act (PDCA) model
Eight-step problem solving methodology
Process thinking
Eliminating the non-value added
Management by facts and data
Continual improvement and Kaizen
Enhanced employee participation and decision making through idea generating systems
Employee reward and recognition

Improvement tools

What is a quality tool?
The seven quality control tools
Tree diagrams: how-how and why-why diagrams
Force field analysis
Affinity diagrams
Process mapping: 'the turtle'
Lean thinking
The seven types of waste in organizations
Visual management and the 5S program
Six Sigma

Benchmarking as a tool to improve quality and business processes

What is benchmarking? Why benchmark?
Levels of benchmarking
Pros and cons of different benchmarking approaches

Methodology for a continuous improvement process

The eight steps to achieve improvement
Critical success factors and common failure factors in TQM

Cost: 3995 USD

Duration: 5 Days

Project Risk Management - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 22:21:56 +04

Objective

Develop project risk management plans
Identify project scope risks
Predict project schedule risks
Examine project resource risks
Apply quantitative and qualitative risk assessments
Plan strategies for negative and positive risks
Devise metrics to monitor and control project risks

OutlinePlanning risk management

Risk components
Project risk planning processes
Risk management plan elements

Identifying scope risks

Sources of scope risk
Scope change risks
Defining deliverables
Bottom-up approach

Identifying schedule risks

Sources of schedule risk
Activity definition
Estimating activity duration
Applying estimating techniques
Activity sequencing

Identifying resource risks

Sources of resource risk
Resource planning methods
Staff acquisition
Cost estimating and cost budgeting
Managing project risks

Qualifying and quantifying project risks

Quantitative and qualitative risk analysis
Risk assessment matrices
Quantifying risks using PERT analysis
Decision tree analysis

Developing risk response strategies

Categories of risk
Risk management strategies
Risk response planning
Contingency planning
Risk registers

Monitoring and controlling project risks

Implementing response plans
Collecting project status
Metrics and trend analysis
Project reviews and risk reassessment

Cost: 3195 USD

Duration: 3 Days

Performance and Quality Improvement - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 20:16:29 +04

Objective

Biases of human performance
Defining quality
Ways to measure quality
Setting standards
Implementing quality based management
Total quality concept for development projects
Designing tools for quality measurement and improvement

Outline

Principles of human performance
Definition of quality
Applying quality in human performance
The sub-conscious level and its role in performance
Challenges in quality management
Relating work to vision!
Communicating about quality
Inspiring the purpose of Performance Quality Improvement
Defining standards
Set your own standards
Characteristics of a standard
Performance Assessment Tools
Assessment Methods
Tools for quality assessment and management
The proper use of KPIs
Action plans for quality management
Resources for quality management
Stakeholder involvement and communicating your quality management practice
Communicating During Performance Assessment
Ranking and scoring
Analysis of quality assessment data
Integrating total quality concept in human performance
Direct observation
Using secondary sources
Interview guides and checklist development
Finding Gaps
Cause and Effect - Detecting the route cause
Prioritizing interventions to fill performance gaps
Supportive Supervision to improve performance
Continuous performance quality control and management

Cost: 3995 USD

Duration: 5 Days