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Operational Risk Management - Convertas , Dubai,Kuala Lumpur, Istanbul,Malaysia,Turkey,United Arab Emirates

Sun, 09 Dec 2018 11:37:25 +04

Day One
Risk identification tools and emerging risks
Tools and techniques for risk identification
Risk register: a list
Risk connectivity: network of risks
World economic forum: risk map
Emerging risks
Implementing ORM: the invisible framework
Governance of Operational Risk
1st line and 2d line: The partnership model
Use and reuse: The Invisible Framework
Business value of ORM

Day Two
Risk reporting and Conduct reporting
Modern issues on events and risk reporting: the regulator's view
Analyzing operational risk data: get insight, tell a story
Management information: the "reporting cake"
Aggregate and escalate risk information: your options
Conduct reporting: themes and details
Implementing the Desired Risk Culture: a method
Defining Risk Culture
Acting on behaviours: the Influencer
Necessary conditions: willingness and ability
Risk Culture: DESIRE steps: Define, Inspire, Support, Enable, Reinforce, Evaluate
Assessing the risk culture

Day Three
Defining Risk Appetite statements and tolerance limits
Industry guidance on Risk Appetite
Risk appetite, tolerance, risk limits and controls
Templates and options for actionable Risk Appetite
Risk Appetite Statements: Features and Examples
Cascading Risk Appetite: RCSA & Indicators
KRI and risks limits
Internal Controls: Human Error and Control Design
Slips and mistakes: Typology and causes of human errors
HRA: Human Reliability Analysis and other methods
Understand and treat the causes of human error
Effective or Illusory controls
Prevention by Design

Day Four
Root causes analysis
Root cause analysis: tool and method
Benefits of root cause analysis:
Treating causes over symptoms
Bow-tie: a most effective tool to define:
*    Preventive and corrective controls
*    Leading KRIs
*    Risk likelihood and expected impact
Features and types of leading KRIs
Features of leading KRIs
KRI, KPI, KCI: definitions and ;
A typology of Key Risks indicators

Day Five
Cyber threats and information security
Cyber threat landscape
An old emerging risk
Key controls in cyber security
Physical and behavioural measures
Priorities in prevention
Lessons learnt from some incidents
Scenario Analysis: Governance, Stress testing and Assessment methods
Four dimensions of stress-testing
Steps and governance of scenario analysis
Tackling behavioral biases in scenario assessment
Industry practices and lists of scenarios
Assessing probabilities of rare events
Acting on Scenario Analysis
Reorganisation risk and project management
Risk due to changes and reorganisations
The trap of cost-cutting
Invisible opportunity costs
Essentials of project risk management

Cost: 3995 USD

Duration: 5 Days

Preparation for Risk Management Professional Certification - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 17:22:11 +04

Day One
PMI-RMP credential overview
· The Project Management Institute (PMI)
· Credential overview
· Application process
· Exam overview
· Questions format
Introduction to project risk
· PMBOK guide review
· Defining and classifying risk
· Approach to risk management
· Risk management critical success factors
· Project risk management processes

Day Two
Planning risk management
· Steps to generating the risk plan
· Planning meeting and analysis
· Risk register contents
· Risk register update cycle
· Managing the risk register
Identifying risks
· Information gathering techniques
· Diagramming techniques
· Analysis techniques
· Seven basic tools of quality

Day Three
Performing qualitative risk analysis
· Risk probability and impact assessment
· Risk probability and impact matrix
· Risk data quality assessment
· Risk categorization
· Risk urgency assessment
Performing quantitative risk analysis
· Interviewing and understanding standard deviation
· Probability distributions
· Sensitivity analysis
· Expected monetary value analysis
· Decision tree analysis

Day Four
Planning risk responses
· Risk response strategies
· Contingency response strategy
· Types of reserves
· Fallback plan
Monitoring and controlling risks
· Risk reassessment
· Risk audits
· Variance and trend analysis
· Earned value management
· Reserve analysis

Day Five
Risk communication and leadership
· Risk communication process
· General management and Leadership styles
· Motivational and management theories
· Conflict management

Cost: 3995 USD

Duration: 5 Days

Managing Quality in Retail Banking Service - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 16:45:47 +04

Day One: Introduction to Quality Assurance and Control
Quality Assurance and Control Principles
The Concept of Total Quality Management
The Origin and Philosophy of Total Quality Management
Obstacles to implementing TQM

Day Two: Quality Service in Banking
Measuring Gaps between Delivered Service and Customer's expectations
Customer's Feedback
Customer's Expectations
Management Perception
Service Quality Specifications
Service Delivery
External Communication

Day Three: Quality Tools for Retail Banking
External Tools
*        Customer Satisfaction
*        Complaint Management
*        Behavioral Standards
*        Support Tools
Internal Tools
*        Employees Satisfaction
*        Process Cartography
*        ISO Certification
*        Internal Evaluation Methods
*        Other Support Tools

Day Four: Implementing a Culture of Quality
Putting Principles into Practice
Leadership: Taking Ownership of the Quality Leadership Philosophy
Total Quality Management as leadership principle
Implement a Business Strategy driven by your Customers
Focusing on Continuous Improvement - Audit and Review
Leadership Commitment and Involvement
Barriers to TQM Organizational Culture Change

Cost: 3495 USD

Duration: 4 Days

Quality Assurance & Quality Control - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 16:17:58 +04

Day One
Introduction to Quality Assurance and Control
Quality Assurance and Control Principles
The Concept of Total Quality Management
The Origin and Philosophy of Total Quality Management
The Six Sigma Methodology
Lean Principles
Obstacles to implementing TQM
Traditional Management vs. Total Quality Management

Day Two
Principles of Quality Assurance and Control
The Core Principles in Achieving Total Quality Management
Prevention Not Correction
Customer-focused Quality
Establishing a Vision, Mission and Policy
Identifying Opportunities for Organizational Continuous Improvement
Building Quality through Teamwork
Team-building and Leadership Exercise
Enhancing Verbal and Non-verbal Communication Effectiveness

Day Three
Techniques for Quality Assurance and Control
Process Improvement
Benchmarking: A Point of Reference
The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence
Cause and Effect
Pareto Chart
Control Charts
Measuring Results
Cost of Quality

Day Four
Implementing a Culture of Quality - The Role of TQM
Putting Principles into Practice
Leadership: Taking Ownership of the Quality Leadership Philosophy
Total Quality Management as leadership principle
Tips for Developing and Coaching Quality Leaders / Employees
Implement a Business Strategy driven by your Customers
Focusing on Continuous Improvement - Audit and Review
"Top-down" Leadership Commitment and Involvement
Barriers to TQM Organizational Culture Change

Day Five
Benefits of Quality Assurance and Control - Improvement
Activities
Benefits of Implementing Total Quality Management "best practices"
Improving Quality (Customer Focus)
Increasing Satisfaction (Employee)
Improve Performance (Organization)
Attitude and Professional Development
SMART Objectives for Continuous Improvement

Cost: 3995 USD

Duration: 5 Days

Certified ISO 9001:2015 Lead Implementer - Tenol Alpha , Accra, Ghana

Mon, 16 Apr 2018 19:52:04 +04

Why should you attend?
ISO 9001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Quality Management System (QMS) based on ISO 9001. During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and consequently improve an organization's customer satisfaction and overall performance and ;
After mastering all the necessary concepts of Quality Management Systems, you can sit for the exam and apply for a "PECB Certified ISO 9001 Lead Implementer" credential. By holding a PECB Lead Implementer Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO 9001 in an ;

Learning Objectives
Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks
Master the concepts, approaches, methods and techniques used for the implementation and effective management of a QMS
Learn how to interpret the ISO 9001 requirements in the specific context of an organization
Learn how to support an organization to effectively plan, implement, manage, monitor and maintain a QMS
Acquire the expertise to advise an organization in implementing Quality Management System best practices

Cost: 1150 USD

Duration: 5 Days

ISO 31000 Risk Manager "Approved PECB" - Tenol Alpha , Accra

Mon, 16 Apr 2018 19:45:46 +04

Why should you attend?
ISO 31000 Risk Manager training enables you to gain comprehensive knowledge of the fundamental principles, framework and process of Risk Management based on ISO 31000. During this training course, you will also gain a thorough understanding of the best practice of Risk Management and be able to effectively apply them in an organization in order to successfully implement a Risk management ;
After mastering all the necessary concepts of Risk Management, you can sit for the exam and apply for a "PECB Certified ISO 31000 Risk Manager" credential. By holding a PECB Certificate, you will demonstrate that you have the practical knowledge and skills to effectively manage a risk process in an organization.

Learning objectives
Understand the fundamental concepts and principles of ISO 31000 standards
Acquire knowledge on how to apply the risk management principles to ensure the effective implementation of a risk management process based on ISO 31000 and other best practices
Comprehend the approaches, methods and techniques used to manage risk within an organization
Learn how to interpret ISO 31000 recommendations regarding the design and implementation of a risk management framework

Cost: 800 USD

Duration: 3 Days

ISO 22000:2005 FSMS Lead Auditor - Tenol Alpha , Accra, Ghana

Fri, 13 Apr 2018 17:05:05 +04

Why should you attend?
ISO 22000 Lead Auditor training enables you to develop the necessary expertise to perform a Food Safety Management System (FSMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.
Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a "PECB Certified ISO 22000 Lead Auditor" credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Learning objectives
Understand the operations of a Food Safety Management System (FSMS) based on ISO 22000
Acknowledge the correlation between ISO 22000 and other standards and regulatory frameworks
Understand an auditor's role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011
Learn how to lead an audit and audit team
Learn how to interpret the requirements of ISO 22000 in the context of a FSMS audit
Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011

Cost: 1000 USD

Duration: 5 Days

Supply Chain Risk Management - Convertas , Dubai,United Arab Emirates

Sun, 25 Feb 2018 14:22:21 +04

Day 1
Supply chain management and risk
· Supply chain overview
· Supply chain objectives
· Introduction to risk management
· Risk management terms and concepts
· Scoping supply chain risk
> Supply-side partners
> Demand-side partners
> Internal echelons
· Corporate culture and risk appetite

Day 2
Managing risk process in supply chains
· Stakeholder management
· Developing a communications plan
> Message scope and clarity
> Identifying stakeholders
> Mapping stakeholders
> Customized messaging
> Distribution of roles
· Managing change
> Technical elements of change
> Political elements of change
> Emotional elements of change
· Risk process overview
· Risk charters and documentation
> Templates
> Risk administration

Day 3
Identifying risks
· Scoping risk
· Scope change risks
· Defining deliverables
· The Work breakdown structure (WBS)
· Risk types and categories
· Supply risks
> Assessing sources of supply
> Sourcing strategies
· Service level risks
· Financial risk
· Alternative risk identification tools and techniques

Day 4
Risk Response
· Monitoring and controlling supply chain risks
· Risk analysis
> Measuring impact of risk
> Measuring likelihood of risk
> Quantifying risk
· Mapping risks (risk heat maps)
· Risk response strategies
> Accept
> Reject
> Transfer
> Mitigate
· Contingencies
· Managing risk charter
> Elements of risk charter
> Ownership of risk charter
- Accountabilities
- Responsibilities
· The charter as a live document

Day 5
Risk management considerations
· Cultural considerations
· Ethical considerations
· Legal considerations
· Risk and the external environment

Cost: 3995 USD

Duration: 5 Days

SAP Treasury and Risk Management - Convertas , United Arab Emirates,Dubai,Malaysia,Turkey,United Kingdom

Sun, 22 Oct 2017 10:26:23 +04

Day One
Treasury & Risk Management Introduction
·  Basic Settings
·  Company Code and Required setting till GL Accounts Creation
·  Customer Master Data
·  Business Partners Creation
General Settings in Transaction Manager
·  General settings
·  Define Company Code additional data
·  Portfolio (Money Market, Foreign Exchange, Derivatives, Commodities and Securities)
·  Define Traders (Business Partners)
·  Assign Factory Calendar
·  Define and Assign Accounting codes and Valuation areas
·  Initialization of Parallel Valuation Areas
·  Define and Assign Valuation Classes
·  Define Account Determination

Day Two
Money Market / Foreign Exchange
· Define Product Types
· Define Number range for Transaction Types
· Define Flow Types
· Assign Flow Type to Transaction Type
· Define Calculation Procedure for Derived Flows
· Define Derivation Procedures and Rules
· Define Update Types and Assign Usages
· Assign Flow Types to Update Types
· Define Correspondence Activities
· Assign General Valuation Class

Securities
· Define Currency Units
· Define Number Range for Security Classes
· Define Company Code-Dependent Settings for the Product Type
· Assign Flow Type to Transaction Type
· Define Calculation Procedure for Derived Flows
· Define Derivation Procedures and Rules
Market Data Management
· Currency Exchange Entries
· Reference Interest Rate Entries
· Securities and Indexes
· Enter Commodities Spot Prices
· Credit Spreads for Transactions, Securities and Loans,
· Volatilities - Interest, Securities, Exchange

Day Four
Credit Risk Analyzer (under SAP Risk Management)
· Global Settings
· Define Collateral Priority
· Define Collateral Type
· Activate/Deactivate Financial Object Integration
· Derive Default Risk Control Parameters for Money Market transactions
· Activate Integrated Default Risk Limit Check
Market Risk Analyzer (under SAP Risk Management)
· Basic Settings
· Define Maturity Band
· Define Cash Flow Indicators& Cash Flow Types
· Value at Risk
· Key Figures and Evaluation Procedures
· Simulation

Cost: 3495 USD

Duration: 4 Days

Records Management and Document Control - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Tue, 17 Oct 2017 15:30:53 +04

Day 1: The principles of managing information
· The organization: How your information is managed today
· Definitions: Understanding what the information terms mean
· Document control and records management: Similarities and differences
· Your organization
* Identifying its type
* Identifying its staff
* Identifying its information
· Defining information goals for the organization
* How to achieve information goals

Day 2: Document control & records management program development process
· Business case
* Defining the purpose
* What to include
* Objectives of the case
· Document Control specifics
· Records Management specifics
· Records review
* Identification of documents and records
* Critical information, documents and records
* Electronic and physical formats
* Storing records

Day 3: Characteristics of a document control and records management program
· File plans
* Challenges and problems
* Classification of records
· Retention and disposition
* Laws, regulations, standards and business requirements
* Developing a retention schedule
· Privacy and protection
* Transparency
* Integrity
* Security
· Business, historical and preservation archives

Cost: 3195 USD

Duration: 3 Days

Total Quality Management - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 22:37:53 +04

Objective

Understand the importance of quality models and identify various quality concepts and frameworks used by quality gurusDiscover the success elements of Total Quality Management deployment (TQM)
Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
Describe various types of benchmarking tools and techniques to boost quality initiatives
Apply widely used improvement methodologies

Outline
Introduction to Total Quality Management (TQM) concepts

Definition of quality and quality models
History of quality
Defining TQM
TQM critical success factors
The relationship between ISO 9000 and TQM
Benefits of implementing a quality model
The cost of poor quality
Selecting the right model for your organization
The quality maturity ladder

The success elements of TQM

Customer driven quality
Plan, Do, Check, Act (PDCA) model
Eight-step problem solving methodology
Process thinking
Eliminating the non-value added
Management by facts and data
Continual improvement and Kaizen
Enhanced employee participation and decision making through idea generating systems
Employee reward and recognition

Improvement tools

What is a quality tool?
The seven quality control tools
Tree diagrams: how-how and why-why diagrams
Force field analysis
Affinity diagrams
Process mapping: 'the turtle'
Lean thinking
The seven types of waste in organizations
Visual management and the 5S program
Six Sigma

Benchmarking as a tool to improve quality and business processes

What is benchmarking? Why benchmark?
Levels of benchmarking
Pros and cons of different benchmarking approaches

Methodology for a continuous improvement process

The eight steps to achieve improvement
Critical success factors and common failure factors in TQM

Cost: 3995 USD

Duration: 5 Days

Project Risk Management - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 22:21:56 +04

Objective

Develop project risk management plans
Identify project scope risks
Predict project schedule risks
Examine project resource risks
Apply quantitative and qualitative risk assessments
Plan strategies for negative and positive risks
Devise metrics to monitor and control project risks

OutlinePlanning risk management

Risk components
Project risk planning processes
Risk management plan elements

Identifying scope risks

Sources of scope risk
Scope change risks
Defining deliverables
Bottom-up approach

Identifying schedule risks

Sources of schedule risk
Activity definition
Estimating activity duration
Applying estimating techniques
Activity sequencing

Identifying resource risks

Sources of resource risk
Resource planning methods
Staff acquisition
Cost estimating and cost budgeting
Managing project risks

Qualifying and quantifying project risks

Quantitative and qualitative risk analysis
Risk assessment matrices
Quantifying risks using PERT analysis
Decision tree analysis

Developing risk response strategies

Categories of risk
Risk management strategies
Risk response planning
Contingency planning
Risk registers

Monitoring and controlling project risks

Implementing response plans
Collecting project status
Metrics and trend analysis
Project reviews and risk reassessment

Cost: 3195 USD

Duration: 3 Days

Performance and Quality Improvement - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 20:16:29 +04

Objective

Biases of human performance
Defining quality
Ways to measure quality
Setting standards
Implementing quality based management
Total quality concept for development projects
Designing tools for quality measurement and improvement

Outline

Principles of human performance
Definition of quality
Applying quality in human performance
The sub-conscious level and its role in performance
Challenges in quality management
Relating work to vision!
Communicating about quality
Inspiring the purpose of Performance Quality Improvement
Defining standards
Set your own standards
Characteristics of a standard
Performance Assessment Tools
Assessment Methods
Tools for quality assessment and management
The proper use of KPIs
Action plans for quality management
Resources for quality management
Stakeholder involvement and communicating your quality management practice
Communicating During Performance Assessment
Ranking and scoring
Analysis of quality assessment data
Integrating total quality concept in human performance
Direct observation
Using secondary sources
Interview guides and checklist development
Finding Gaps
Cause and Effect - Detecting the route cause
Prioritizing interventions to fill performance gaps
Supportive Supervision to improve performance
Continuous performance quality control and management

Cost: 3995 USD

Duration: 5 Days

Certificate in Governance, Risk & Compliance - LEORON Professional Development Institute , Dubai

Tue, 01 Sep 2015 12:17:23 +04

The objective of this seminar is to provide attendees with the knowledge necessary to effectively design and enhance GRC activities across the business based on established GRC standards from OCEG, the organization that defined GRC and is the only international framework related to GRC.
This five-day course, that provides 35 hours of CPE, enables participants to effectively design and enhance GRC activities within any organization based on established, internationally recognized GRC standards. This program also pre- pares participants to enhance their professional credentials by taking the GRC Professional certification exam as part of the course, offered by OCEG. Participants will have the opportunity to walk away from the course not only with the knowledge and tools to develop a GRC capability, but also an individual certification as a GRC ;
What will I learn?

Understand the core concepts related to governance, risk management and compliance (GRC)
Understand the key roles necessary to create an integrated GRC capability at your organization ( audit, legal, human resources, IT, compliance, risk management, ethics, the boards, etc…).
Learn the necessary components to help your organization become a Principled Performer - reliably achieve objectives, while addressing uncertainty and acting with integrity
Motivate and inspire desired conduct through the concept of Principled Performance
Understand the OCEG GRC Capability Model, the international framework standard for GRC activities, from the organization that defined GRC
How to develop and implement a GRC strategic plan
Prepare attendees to successfully pass the GRC Professional certification exam as part of the course, and leave the course with a certification.
Align risk and compliance in context of your organization
Understand, define, and enhance organizational culture as it relates to performance, risk, and compliance Implement GRC processes that are effective, efficient, and agile
Understand information, communication, and technology's role in a GRC capability
Learn how to develop a GRC strategic plan to get started implementing GRC at your organization
How to use ongoing monitoring and continuous improvement of GRC activities through metrics and measurement
Learn how to provide assurance on the GRC activities
Obtain 3rd party assurance reporting on your organizations GRC activities

Target Audience

Internal auditors
Compliance professionals
Governance professionals
Risk management professionals
GRC professionals
Legal professionals
IT professionals dealing with GRC
Managers responsible for GRC activities
Executives and board members

What will I benefit?

Gain recognition and respect by obtaining a GRC Professional certification, backed by the leading international GRC organization.
Become familiar with how to implement the only international framework for developing and implementing an integrated GRC capability in an organization.
Know how to explain the benefits of GRC to your management and board of directors.
Network with a leading international GRC expert, who is also an author of the OCEG GRC Capability Framework.

Cost: 5670 USD

Duration: 5 Days