Laimoon.com

Operational Risk Management - Convertas , Dubai,Kuala Lumpur, Istanbul,Malaysia,Turkey,United Arab Emirates

Sun, 09 Dec 2018 11:37:25 +04

Day One
Risk identification tools and emerging risks
Tools and techniques for risk identification
Risk register: a list
Risk connectivity: network of risks
World economic forum: risk map
Emerging risks
Implementing ORM: the invisible framework
Governance of Operational Risk
1st line and 2d line: The partnership model
Use and reuse: The Invisible Framework
Business value of ORM

Day Two
Risk reporting and Conduct reporting
Modern issues on events and risk reporting: the regulator's view
Analyzing operational risk data: get insight, tell a story
Management information: the "reporting cake"
Aggregate and escalate risk information: your options
Conduct reporting: themes and details
Implementing the Desired Risk Culture: a method
Defining Risk Culture
Acting on behaviours: the Influencer
Necessary conditions: willingness and ability
Risk Culture: DESIRE steps: Define, Inspire, Support, Enable, Reinforce, Evaluate
Assessing the risk culture

Day Three
Defining Risk Appetite statements and tolerance limits
Industry guidance on Risk Appetite
Risk appetite, tolerance, risk limits and controls
Templates and options for actionable Risk Appetite
Risk Appetite Statements: Features and Examples
Cascading Risk Appetite: RCSA & Indicators
KRI and risks limits
Internal Controls: Human Error and Control Design
Slips and mistakes: Typology and causes of human errors
HRA: Human Reliability Analysis and other methods
Understand and treat the causes of human error
Effective or Illusory controls
Prevention by Design

Day Four
Root causes analysis
Root cause analysis: tool and method
Benefits of root cause analysis:
Treating causes over symptoms
Bow-tie: a most effective tool to define:
*    Preventive and corrective controls
*    Leading KRIs
*    Risk likelihood and expected impact
Features and types of leading KRIs
Features of leading KRIs
KRI, KPI, KCI: definitions and ;
A typology of Key Risks indicators

Day Five
Cyber threats and information security
Cyber threat landscape
An old emerging risk
Key controls in cyber security
Physical and behavioural measures
Priorities in prevention
Lessons learnt from some incidents
Scenario Analysis: Governance, Stress testing and Assessment methods
Four dimensions of stress-testing
Steps and governance of scenario analysis
Tackling behavioral biases in scenario assessment
Industry practices and lists of scenarios
Assessing probabilities of rare events
Acting on Scenario Analysis
Reorganisation risk and project management
Risk due to changes and reorganisations
The trap of cost-cutting
Invisible opportunity costs
Essentials of project risk management

Cost: 3995 USD

Duration: 5 Days

Business Intelligence & Data Analysis - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 16:04:36 +04

Day 1: Data analysis tools and techniques
Consolidating data from separate files and sheets
Advanced data validation using lists, dates and custom validation
Powerful array functions
Cell management tools: left, right, mid, concatenate, value
Naming, editing, and managing cells and ranges
Subtotal, sumif, sumifs, sumproduct, count, countif, countifs
Looking-up data, texts, and values using vlookup
The incredible table-tools technique
Slicing dates into day names, weeks, week numbers, month names, years and quarters
Text-to-columns and dynamic trimming using trim and len
Managing texts and numbers using replace, find, and substitute
Text change functions

Day 2: Mastering data reporting: the 19 must learn pivotables tools
Creating pivot tables
Number formatting techniques
Designing report layout
Sorting in ascending, descending and more sort options
Filtering labels and values
Expanding and collapsing reports
Summarize data by sum, average, minimum, maximum, count
Show values as % of total and % of Pivot table options
Inserting formulas
Data analysis Copying pivot tables
Creating pivot charts
Dynamic chart labeling
Mastering the slicer
Showing report filter pages
Linking pivot tables and pivot graphs with PowerPoint
Conditional formatting with pivot tables
Designing reports using the getpivotdata

Day 3: Data modeling and integration
Spinner
Check box data modeling with if function
Option button data modeling with if function
List box data modeling with choose function
Scenario manager
Linking Excel with text files
Linking Excel with databases (Access)
Linking Excel with SQL
Linking Excel with internet
Linking Excel with Excel

Day 4: The look and feel: charting and visualization techniques
Using the camera tool
Working with formula-driven visualizations
Using fancy fonts
Leveraging symbols in formulas
Working with sparklines
Creating unconventional style charts
Tips and tricks
Controlling and protecting your reports, worksheets and workbooks
Data entry form Custom list
Text-to-speech Advanced conditional formatting
Shortcuts for your daily work

Cost: 3495 USD

Duration: 4 Days

Benchmarking & Best Practices - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Sun, 13 May 2018 13:31:50 +04

Day 1
Introduction to Benchmarking
Reasons to Benchmark
Types of Benchmarking
Best Practices

Day 2
Steps to Benchmarking
Process of Benchmarking
Organizations to benchmark
Data Gathering

Day 3
Gap Analysis
Future Trends
Revealing Results
Process Selling
Achieving Consensus on revised goals

Day 4
Establishing Action Plan
Implement the Plan and monitor the Results
Recalibrate Benchmarks
Best Practices Examples
Pitfall and Criticism

Cost: 3495 USD

Duration: 4 Days

KPIs Setting, Tracking & Providing Feedback - Convertas , Dubai,Kuala Lumpur, Istanbul, London,Malaysia,Turkey,United Arab Emirates,United Kingdom

Sun, 13 May 2018 13:17:44 +04

Day 1
The annual strategy cycle and its major phases and components
· Various types of analyses
· Vision and mission
· Critical Success Factors (CSFs)
· Using CSFs to translate strategy to operations
Performance criteria
· Types of KPIs
· Behavioral indicators and their link to core competencies
· Goals, Objectives and Targets (GOTs): the main differences
· Using GOTs to develop measures and KPIs

Day 2
Performance tracking and reporting
· The use of balanced and unbalanced scorecards
· The use of dashboards and snapshot reporting
· Compound versus concrete KPIs: The use of indexes to summarize KPI reporting
· Performance gaps: the difference between a gap and a drop in performance
· Performance gaps: determining the need for coaching

Day 3
Providing feedback for improved performance
· Feedback: how different is it from opinions, evaluations and appraisals
· Feedback versus appraisals, assessments and evaluations
· The cornerstones of effective feedback
· Types of feedback
* Motivational feedback and its benefits
* Formative feedback and how it should be delivered
· Transforming negative feedback to positive feed forward
· The skills for effectively providing feedback
· Active listening, questioning and feed forward
· Coaching and counseling
· How counseling can act as a double edged-sword

Cost: 3195 USD

Duration: 3 Days

Process Management - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Sun, 13 May 2018 13:05:19 +04

Day 1
Process definitions and elements
* Process definition
* Process approach to improvement
* Advantages of process mapping
* Elements of a process
* Benefits of process maps
* Attributes of a process map:
Who is the customer?
What is critical to their satisfaction?
Where can we obtain process performance data?
How well do our processes satisfy their needs?
What is our business value chain?
What is process efficiency and effectiveness?
Stakeholders analysis

Day 2
Understanding process approach as per international quality standards
* Understanding process approach
* Process characteristics
* The Plan, Do, Check, Act (PDCA) approach
* Opportunities in terms of reducing cycle time and defects
* Non value added explained

Day 3
Process assessments approaches
* Key terms
* Mapping process
* Types of mapping tools
Simple flow charting
Geo graphs, spaghetti and workflow diagrams
Swim lane (deployment) flowcharts
Supplier, Input, Process, Output, Customer charts value added and non value added analysis
Value stream maps
Cycle time map
* Process hierarchy
* Process maps symbols
* 'IDEF0' process map
* Lean thinking to reduce waste in processes
* The eight types of waste found in processes
* 5S: a framework to organize and maintain your workplace
* Failure Mode and Effects Analysis (FMEA)

Day 4
Process analysis and improvement
* Customer oriented processes
* Support oriented processes
* Management processes
* Diagnosis of a process
* Analyzing and improving a process
* Turtle diagram
* Using process maps to identify root causes
* Twelve cornerstone tools to process streamlining
* Problem solving techniques
* Process auditing as a tool for continuous improvement
* Process mapping in Six Sigma projects

Day 5
Process measurement and benchmarking
* The need to measure
* Process Key Performance Indicators (KPIs)
* Benchmarking and the balanced scorecard

Cost: 3995 USD

Duration: 5 Days

Mergers and Acquisitions - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Thu, 10 May 2018 14:34:19 +04

Day 1
Fundamentals of mergers and acquisitions
· Distinction between mergers and acquisitions
· Why do acquisitions take place?
                > Diversification
                > Consolidation
· The main distinct stages of acquisitions
                > Corporate strategy development
                > Organizing for acquisitions
                > Deal structuring and negotiations
> Post-acquisition integration
> Post-acquisition audit

Day 2
Structuring the merger or acquisition
· Drafting preliminary documents
                > Heads of terms - legally binding?
                > Confidentiality agreement
                > Lockout/exclusivity agreements
· How to structure the acquisition
                > Share sale
                > Business sale
> Hive down of the business followed by share sale
Share sale versus business sale
· Advantages and disadvantages of share sale: seller versus buyer
> Transactions
> Third Party consent
> Stamp Duty
> Liabilities
> Avoiding TUPE (Transfer of Undertakings,
  Protection of Employment)
> Warranties
· Advantages and disadvantages of business sale: seller versus buyer

Day 3
Structuring the deal
· How to price the acquisition
· The due diligence process
> Objectives
> Structure
> Scope
· The purchase agreements
                > Asset Purchase Agreement versus Share Purchase Agreement
Post-acquisition
· Importance of warranties and indemnities
                > Effects of breach
> How to minimize claims
· Contractual protection for the seller
· Disclosure letter
· Intellectual property and environmental issues
· Merger control and completion

Cost: 3195 USD

Duration: 3 Days

Emergency Response Planning: Crisis Management - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Thu, 10 May 2018 14:19:42 +04

Day 1
Hazard action prevention
· Overview of prevention methods
· Vulnerability analysis
· Risk assessment of hazardous materials
· Developing the crisis management manual
· Developing procedures
Crisis management - control models
· Command and control systems
· Crisis management - emergency planning
· International laws
· Local regulations

Day 2
Writing the emergency response plan
· Contents critical to the emergency response plan
· Emergency organization
· Emergency procedures
· Assessment of available resources
· Plan implementation
· Training employees
· Distribution of emergency plan
· Updating the plan

Day 3
Organizing incident control
· Emergency Control Centers (ECC)
· Communication at the ECC
· Equipment needed
· Resources needed
· Emergency Response Teams (ERT)
· Health and safety
· Crisis Management Teams (CRT)
· Forward Incident Control (FIC)
· Control points

Day 4
Emergency action procedures
· Response and media
· Emergency action procedures
· Evacuation procedures
· Medical emergencies
· Fire procedure
· Explosion procedure
· Hazardous materials
· Environmental hazards

Day 5
Emergency response model
· Media relations and recovery
· Flixborough case
· Texas BP Refinery case
· BIG Spring Refinery case
· Regional based cases

Cost: 3995 USD

Duration: 5 Days

Project Metrics KPIs & Dashboards - Convertas , Dubai,United Arab Emirates

Tue, 27 Feb 2018 10:01:03 +04

Day 1
The driving forces for better project metrics
Executive view of project management
Project management methodologies types
Framework versus methodology
'Engagement' project management
A new look at defining project success
Stakeholder relations management cycle
Project scope creep
Project health checks

Day2
Project metrics
Project management metrics: early years versus current view
Understanding project metrics
Metrics requirements
Characteristics of project metrics
Project metrics categories and types
Selecting the right project metrics
Metrics and the Project Management Office (PMO)

Day 3
Project Key Performance Indicators (KPIs)
The need and use for project KPIs
KPIs characteristics
KPIs categories
KPIs selection
KPIs measurement
KPIs interdependencies
Targets and failures
Top 25 project management KPIs

Day 4
Managing project metrics and KPIs using MS project
Developing earned value metrics and KPIs
Reports versus views
Formatting tables in a report
Formatting charts in a report
Creating a custom report
Project dashboards
Traffic light dashboards reporting
Dashboards and scorecards
Benefits of dashboards
Rules for dashboards
Dashboard design tips

Day 5
Value based project management metrics
Combining success and value
Recognizing the need for project value metrics
The need for effective measurement techniques
The relationship between project management and value
Creating project value metrics
Value metric measurement

Cost: 3995 USD

Duration: 5 Days

Strategic Marketing Planning - Convertas , Dubai,United Arab Emirates

Sun, 25 Feb 2018 14:44:51 +04

Day 1
Marketing concept
· Scope and functions
· Competitive pressures changing the world
· The smart bomb strategic approach
· Definition of strategic planning
· Organizing the general planning framework

Day 2
Marketing planning
· The benefits of planning
· Reasons to write a marketing plan
· The marketing plan format
· The marketing planning process
· Setting 'SMART' objectives and goals
· Linking the marketing strategy to the vision, mission & objectives

Day3
Business situation analysis
· The components of a company's environment
· The framework for competitive analysis
· Components of internal analysis
· Components of external analysis
· Competitive and customer analysis
· Environmental analysis
· 'SWOT' analysis
· The five forces diagram
· Portfolio analysis and design
· Workshop: marketing analysis

Day 4
Planning segmentation, targeting and Positioning
· Basis for segmentation
· Benefits of segmentation
· The market segmentation process
· Criteria for B to B segmentation
· Effective positioning
· Steps in market segmentation, targeting, and positioning
· Creating a powerful value proposition
· Workshop: crafting a value proposition and positioning

Day 5
Strategy development
· Considering different strategic alternatives
· Analyzing different marketing strategies
· The growth strategy matrix
· Factors shaping the choice of strategy
· Blue ocean versus red ocean strategies
· Workshop: formulating strategies
Tactical planning applications
· Setting the scene: the marketing mix
· The components of the marketing mix
· Using the marketing mix model
· Workshop: setting the marketing mix

Cost: 3995 USD

Duration: 5 Days

Organizational Leadership - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 17:46:01 +04

Day 1
Leadership and organizational behavior
· Understanding leadership
· Understanding organizational behavior
· Trends and changes
Understanding people at work: Individual differences and perception
· The interactionist perspective: The role of fit
· Individual differences: Values and personality
· The power of perception
· Attitudes and behaviors
Work attitude
Work behavior
· The role of ethics and culture

Day 2
Leadership and organizational motivation
· Need-based theories
· Process-based theories
· Leading towards a motivating work environment
· Motivation through job design
· Motivation through goal setting
· Motivation though performance appraisals
· Motivation through performance incentives
· The role of ethics and culture
Leadership and organizational communication
· Understanding communication
· Communication barriers
· Types of communication and channels
· The role of ethics and culture in organizational communication

Day 3
Leadership and management
· Managing groups and teams
· Managing organizational conflicts
· Managing negotiations
· Making decisions
· The role of ethics and culture in managing people

Day 4
Leading people within an organization
· Behavioral approaches to leadership
· The role of the context
· Contemporary approaches to leadership
· Power and politics
· The role of ethics and culture in leading others

Day 5
Leadership and organizational culture
· Understanding organizational structure
· Structure and organizational change
· Understanding culture
· Characteristics of organizational culture
· Creating and maintaining organizational culture
· Creating culture change
· The role of ethics and culture in shaping organizational values

Cost: 3995 USD

Duration: 5 Days

Corporate Governance Best Practices - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 12:12:29 +04

Day 1
Overview of Corporate Governance (CG)
· Definition of corporate governance
· The scope of corporate governance
· Essential corporate governance principles
· The macro governance picture
· Philosophies affecting corporate governance
· CG code of conduct and global principles

Day 2
Models and mechanism of CG
· Shareholder Wealth Maximization model (SWM)
· Corporate Wealth Maximization model (CWM)
· International models of corporate governance
· The board of directors
· Audit committee
· Environment for corporate control

Day 3
Stakeholders in corporate governance
· Stakeholders
· Shareholders rights
· Different types of directors
· Directors' duties and rights
· Role of chairman and corporate officers
· Internal auditors and external auditors
· Institutional investors and minority stakeholders
· Organization for Economic Cooperation and Development (OECD) view on stakeholders
· Deloitte governance framework
· KPMG professional judgment process
· Risk based decision making
· CG failure effects
· The efficient board

Day 4
Functions and structures of corporate governance
· Starting from board of directors
· Alternative board structures
· Unitary and two tier board models
· Independence of the board
· Selection, remuneration and evaluation of the board
· Analyzing current company's CG system
· Planning and organizing CG objectives and resources
· Communicating and implementing CG principles

Day 5
Practical corporate governance best practices
· International Corporate Governance Network (ICGN)
· OECD corporate governance principles
Disclosure and transparency
· Financial and operating results versus company objectives
· Remuneration policy for board members and key executives
· Related party transactions
· Timely, accurate and cost efficient access to information by users

Cost: 3995 USD

Duration: 5 Days

Simplification of Work Process - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 12:01:13 +04

Day 1
The Management Process in Perspective
· Planning the work
· Types of plans
· Organizing and allocating resources
· Directing and controlling individual and organizational performance
· The control process
· Types of control
· Principles of organizing
· Designing organizational charts
· The direct link between charts and procedures

Day 2
Policies and procedures
· Definitions and concepts
· Policy manual
· Procedures manual
· Importance and goals of procedures
· Signs of complicated procedures
· Work simplification goals
· Procedure for developing effective procedures
· Productivity defined
· What are the causes of poor productivity?
· How to improve productivity
· Improving employees' efficiency and effectiveness

Day 3
Mapping and analysis tools for simplification of processes & procedures
· Process mapping
· Value stream mapping
· Supplier Input, Process, Output, Customer (SIPOC) analysis
· Turtle diagram
· Shell 'ESSA' model for simplification
· Procedures process flow chart
· The multi column process chart
· Questions to get you started
· Simplification of procedures to improve productivity
· Success Factors for Simplification of Procedures
Concept and importance of work distribution chart
· Preparing and analyzing a work distribution chart
· Reallocation of workload and redistribution of jobs
Simplifying space design and layout
· Office/Department layout analysis
· Using spaghetti diagram for analyzing distance/Department layout
· Redesigning offices by using office layout charts

Day 4
Work Flow techniques
· The parallel and sequential techniques
· The stages of work simplification:
> Selection of procedure(s)
> Collecting data
> Data analysis and evaluation
> Suggestions for improvement
> Implementation
> Follow-up and evaluation
· The use of flow charts in simplification of procedures
· Simple process flow procedure charts
· Preparing and analyzing flow charts
· Simplifying procedures and recommending changes
· Lean principles to simplify processes
· 5S program
· Swim lane charts

Cost: 3495 USD

Duration: 4 Days

Advanced Supervisory Skills - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 11:52:38 +04

Day 1
The role of the supervisor
· Definition of the supervisory role
· Myths about supervision
· Traditional functions of supervision
· A new look at supervisory tasks
· Supervisor tasks and responsibilities
· Mintzberg's ten managerial roles
· Managerial leadership
· Competencies for supervisory success

Day 2
Goal setting for peak performance
· Principles of planning
· Elements of planning
· The planning process
· Strategies for effective goal setting
· The evidence challenge
· Setting 'SMART' goals
· Path goal theory
· Management by Objectives (MBO)

Day 3
Organizing and delegating effectively
· Organizing time
· Setting priorities
· Prioritizing using the important and urgent matrix
· Organizing the work of others
· The 4 'rights' of delegation
· Delegating for greater productivity
· Degrees of delegation

Day 4
Leading for results
· Modifying your leadership style
· The difference between managers and leaders
· Leadership and the 4 competencies for success
· Steps for forming a successful work team
· Direction and support
· Situational leadership model
· The daily checklist for motivating staff
Coaching for success
· The supervisor as a coach
· Coaching activities
· The 7 habits of highly successful coaches
· Conducting performance reviews
· The performance review cycle
· Improving your interviewing skills

Day 5
Developing and stretching your people
· Training versus development
· Recognizing training needs
· Translating needs into objectives
· Writing learning objectives
· Techniques in developing people

Cost: 3995 USD

Duration: 5 Days

HR Leadership Development Program - Convertas , United Arab Emirates,Dubai,Malaysia,Turkey,United Kingdom

Sun, 22 Oct 2017 10:40:33 +04

Day One
The HR business and outside expectations
· Incorporating outside expectations into the 'HR business': focusing on the real business
· The business of business
· Business stakeholders and business strategies
· Waves of HR evolution
· Six paradoxes facing HR
· Meeting the six paradoxes

Day Two
The human resource competency model
· Observations about the competency approach
· Evolution of the HR competency model
· The 21st century HR competency model
· HR competency domain factors;
· Strategic positioner
· Credible activist
· Capability builder
· Change champion
· HR innovator and integrator
· Technology proponent

Day Three
A closer look at the six modern HR competencies
· Strategic positioner
· The meaning of strategic positioner
· The building blocks of strategic positioner
· The factors of strategic positioner
· Credible activist
· The meaning of credible activist
· The factors of credible activist
· Capability builder
· The meaning of capability builder
· The factors of capability builder
· Change champion
· The meaning of change champion
· The 'STARME' principles of change sustainability
· HR innovator and integrator
· The meaning of HR innovator and integrator
· The factors that make up the competency
· Technology proponent
· The factors of technology proponent

Day Four
Developing yourself
· Own your own career
· Learn about yourself
· Assess your strengths and weaknesses
· Create opportunities for growth
· Conduct projects and experiments

Day Five
Building the effective HR department
· Create an HR business plan
· Align your HR organization with the business
· Provide good HR analytics
· HR analytics
· Managing tomorrow today
· The meaning and importance of HR analytics
· Five steps of analytics

Cost: 3995 USD

Duration: 5 Days

Operations Management for Hospitality - Convertas , United Arab Emirates,Dubai,Malaysia,Turkey,United Kingdom

Tue, 17 Oct 2017 16:04:31 +04

Day 1:
· Values, Vision, Mission,
· Impacts of Organizational Culture
· Strategy and Balanced Score Card
· Traditional vs. High-Performance Service Organizations
· Quality Management in High-Performance Service Organizations
· Implement Managing for Quality
· Reducing Quality Costs
· Leadership Excellence

Day 2:
· Managing for Quality
· Quality Drives Corporate Culture
· Satisfying External Customers
· Planning & Implementing World-Class Service
· Customers’ Perceptions of Service Quality
· Integrating Quality Service

Day 3:
· Financial Statements
· Major Financial Statements
· Balance Sheet
· Income Statement
· Hotel / Hospital Department Schedules
· Controllable Expenses
· Statement of Cash Flow
· Statement of Retained Earnings

Day 4:
· Supervision and Management
· Supervisory Responsibilities & Listening Skills
· Time Management Practices
· Human Resources Functions
· Effective Supervision Technque
· Team Management
· Leadership
· Forming High Performance Teams

Day 5:
· Policies, Controls and Communications
· Property & Premises Safety
· Information Technology Security
· Food & Beverage Safety
· Automobile Liability
· Guest Safety
· Staff Safety
· Emergency & Disaster Plans

Cost: 3995 USD

Duration: 5 Days

Corporate Social Responsibility - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Sun, 30 Jul 2017 22:53:22 +04

Day 1: Introduction to Corporate Social Responsibility
· Defining Corporate Social Responsibility
· The Concepts of Corporate citizenship
· Business criticism in a CSR cycle
· Historical perspectives
· Points of View on CSR
· Caroll's four-part definition

Day 2: Importance of CSR
· 3Ps Theory (People, Planet, Profits)
· Two different views of CSR
· Corporations involvement in CSR
· Arguments for and against CSR
Ethics and CSR
· Definitions and relationships
· Business ethics developments
· Ways companies integrate ethics
· Engagement in a global code of business ethics
· Making decisions on ethical issues

Day 3: The evolution and revolution of CSR
· The rise and fall of CSR
· The failure of CSR: three curses
· Embracing the future: five principles
· Shapeshifting: from CSR to CSR

Day4: Rules for effective CSR communication
· Characteristics of information relating to CSR
· Rule 1: act first, talk later
· Rule 2: the why and the wherefore
· Rule 3: be prepared
· Rule 4: CSR must be a boardroom priority
· Rule 5: involve the employees
· Rule 6: extract messages
· Rule 7: everybody is different
· Rule 8: embrace dialogue
· Rule 9: become an example of good practice
· Rule 10: responsible product brands

Day 5: Challenges of CSR
· Friedman versus Russell
· Dimensions of CSR
· Models of CSR
· Features of CSR models
· CSR in developing countries
· Drivers of CSR in developing countries
· CSR implementation framework
· Common mistakes in CSR
· Factors to consider in a business case for CSR

Cost: 3995 USD

Duration: 5 Days

Creativity, Problem Solving & Decision Making - Convertas , Dubai

Sun, 30 Jul 2017 22:34:21 +04

Day One
· Problem solving and decision making
· Definitions and tools: an overview
· The link between problem solving and decision making
· The principle of organizing our thinking about problems
· Identifying our own mind traps
· Brain analysis and ways of learning
· Right brain, left brain thinking
· Assessing your thinking style and how it influences the way you approach problem solving

Day Two
· Learning how to shift from right brain to left brain and increasing your ability to balance both sides of the brain
· Right decisions at the right times
· The rational approach to problem solving (Kepner-Tregoe)
· Techniques of recognizing problems
· Information analysis
· Difference between causes and symptoms
· The helicopter approach
· Problem analysis
· Decision analysis
· Potential problem analysis

Day Three
· Problem analysis supplementary tools
· Root cause analysis
· The importance of the 'why' question
· Ishikawa fishbone concept
· Assumptions in the workplace
· Pareto analysis
· The agile critical thinking framework
· The RED model and business situation applications
· Decision making supplementary tools
· Being decisive and principles of decision making
· The How-How method
· Decision analysis weighted worksheet
· Consensus decision making
· The decision making process

Day Four
· Creativity and Problem solving
· Assessment of creativity and ways to think creatively
· Lateral thinking tips
· Creativity and its use as a business tool
· Barriers to creativity and ways to overcome them
· The hemispheres of the brain
· Brainstorming tips and tools
· Six thinking hats
· Implementing an action plan

Day Five
· Applications of techniques
· People problems and solutions
· Analysis and solution of real life problems presented by participants
· Action plan to apply problem solving and decision making skills when returning to the workplace

Cost: 3995 USD

Duration: 5 Days

Result Based Management Workshop - Convertas , Dubai,Malaysia,Turkey,United Kingdom,United Arab Emirates

Mon, 29 May 2017 22:29:51 +04

Objective

Understand the theory of change and strategic results framework
Risk register
Integrated monitoring and evaluation
The use of evidence from monitoring and evaluation in decision-making
Meaningful reporting to key stakeholders.
Devise metrics to monitor and control project risks

OutlineUnderstand Results-Based Management (RBM)

the principles of results-based management
RBM's essential structures and processes
results cultures
diagnosis of the strengths, weaknesses and gaps in participants' organizations.

Prepare the ground for RBM development

prepare the ground for RBM development
the RBM strategy
key stakeholders for RBM
the organization's Theory of Change, and logic model
the strategic results framework including key indicators.

Evaluation with RBM

the risk register
risk management plan
results-based budgeting
evaluation with RBM
the strategic monitoring and evaluation plan.

Developing an RBM strategy

data quality assurance
data analysis
data utilization
reporting
managing change with RBM
participants' own strategies

Cost: 3495 USD

Duration: 4 Days

Monitoring and Evaluation Workshop - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 22:11:01 +04

Objective

Understand the organizational context within which PM&E is implemented
Develop monitoring and evaluation plans in a more participatory manner
Facilitate PM&E processes for their project, program or organization
Describe practical and participatory tools for tracking project or program development and assessing outcomes
Identify ways to improve on their current practices in monitoring and evaluation

Outline

Introduction to M&E
Importance of Monitoring and Evaluation
Components of a Monitoring and Evaluation Framework
Proper use of M&E in development projects/programs
Participatory Monitoring and Evaluation Frameworks
Logical Framework
Strategic Framework
Logical Framework Matrix and its content
Project Goal and Objectives
Indicators, Source/Means of Verification
Assumptions
Practical Work on Project Scenarios
Using LFA for project M&E
Monitoring and Evaluation Plans
Developing M&E Plans
Mainstreaming M&E Plans with Project Plans
Implementing M&E Plans
Monitoring M&E Plans
Data Management
Data Collection
Data Analysis
Communicating Results
Utilization of Results in Project Planning
The proper use of LFA in participatory monitoring and evaluation

Cost: 3995 USD

Duration: 5 Days

Leadership Excellence Workshop - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 21:57:34 +04

Objective

Emphasize the critical study of leadership and its implications for global leadership
Introduce selected theoretical frameworks
Apply leadership theories to practice
Develop personal leadership skills and style

Outline

Leadership styles
How to reach to vision
Beliefs and values
Mastering your thoughts
Vision and mission for a team
Team motivation
Preparing for a crisis
Developing commitment
Gaining Rapport
Outcome Thinking
Active listening for understanding
Influencing Framework
Influencing Strategy
Communicating for leadership
Supportive Feedback and active listening
Adapting to change
Truths and misconceptions
Understanding the transition process
Coping with uncertainty
Moving forward
Problem solving and conflict mitigation

Cost: 3995 USD

Duration: 5 Days

Leadership and Communication Workshop - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 21:45:39 +04

Objective

Communicate ideas clearly, powerfully, and intentionally to inspire and lead others to create vision, shape culture and achieve organizational goals.
Develop strong interactive communication skills to strengthen relationships across teams, departments and levels.
Develop communication strategies for team building to effectively collaborate for better problem solving and decision making.
Transform destructive conflict into constructive conflict while building trust in the organization and creating a productive working environment.
Recognize cultural differences within and across organizations and use best communication practices to enhance understanding and good will.
Plan, introduce, and implement a successful change with employee support in today's complex business environment.
Build, manage, and lead virtual teams at a distance while implementing strategies to maximize collaboration and productivity.
Use powerful writing skills to compose effective messages that produce desired results in various business contexts.

Outline

Set clear communication objectives
Communication challenges in business leadership
Establish clear understanding of roles
Communicating to lead
Cultural diversities on body language
The Perception Divide - why it makes positive outcomes difficult for you
The Communication Process
Living the Vision
Choice and Control
Emotional Intelligence
Developing Trust
Gaining Rapport
Outcome Thinking
Active listening for understanding
Influencing Framework
Influencing Strategy
Challenging Situations Understanding and Managing Conflict
Communicating Exercise-Real Plays
Facilitating Team Communications
The "YOU" approach in practice
Delivering attractive speech
'What happens next?' - compelling others to listen
What gesture is appropriate
Controlling emotional responses
Working with Others Confidently
Sandwich Type Feedback

Cost: 3995 USD

Duration: 5 Days

Business Continuity Management - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 21:34:54 +04

Objective

Explain the approach for establishing an operational Business Continuity Management System (BCMS) aligned to the UAE NCEMA , Business Continuity Institute (BCI) Good Practice Guidelines (GPG) 2013 and ISO Social Security
Business Continuity Management Systems (BCMS) requirements
Identify components and best practices of a successful BCM Program, specifically its policy, strategy and supporting tools
Understand the components for an effective Business Impact Analysis (BIA) that is able to meet strategic, tactical and operational
requirements of an organization
Develop a Business Continuity Plan (BCP) and delivery of a Business Continuity (BC) exercise
Develop requirements for an auditable (BCMS) to comply with UAE NCEMA

OutlineBusiness Continuity Management (BCM) and Organizational Resilience

How does Business Continuity provide value to an organization?
Definition and ingredients of organizational resilience

Business Continuity Institute (BCI) Good Practice Guidelines (GPG) 2013
BCM Program, Policy, Strategy and Tools

Implementing a BCM program, and its leadership
The BC Policy requirements
The BC strategy - how and depth?
Contingency and standby
Understanding stakeholders
Legislations, regulations and standards

Embedding Business Continuity

Training needs analysis, skills and competency framework
Why do we need a Competency Framework?
Developing a Competency Framework

Business Impact Analysis (BIA)

Types of BIA: strategic, tactical, operational
Implementation methods for BIA and Risk Assessment (RA)

Developing and implementing a Business Continuity Plan (BCP)

Ownership and plan structure
Roles and responsibilities of BC Champion and Team Leaders

Delivering a Business Continuity Exercise

Types of testing/exercising
Key components for delivery of an auditable exercise

Maintenance of the BCMS

What is the function of an audit?
BCM Steering Committee and Terms of Reference (ToR's)
Overriding management review and continuous improvement

Cost: 3195 USD

Duration: 3 Days

Advanced Strategic Planning Workshop - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 21:22:43 +04

Objective

Mission Vision and Objectives of an organization
SOWT analysis with in-depth study of all components
Comparing SOWT with other tools ( PEST)
Perception and the Sub-conscious level thinking
Values and beliefs
Types of strategies and their use
Preparing action plans for implementation of strategic plan
Implementing and monitoring strategic plans

Outline

The sub-conscious level thinking and its impact on human character
Beliefs and values
Vision and mission
Define yourself
Emotional Intelligence and its relation to strategic thinking
What is an organization?
Why strategic planning
Vision and Mission Statement
SOWT analysis and its comparison with other analysis tools
Practical work on SOWT analysis
How SOWT can help is setting strategies and goals
Types of strategies and their use
Strategy statement
Introduction to different strategic planning tools: Porter's Competitive Forces, Moore' Public Value Strategic Triangle, MacMillan's Matrix, and Kaplan's Balanced Scorecard
Setting strategic goals
Strategic objectives
Competitive and functional strategies
How should a strategic planning document look like?
Strategic action planning exercise
How should an action plan be for implementation of strategic plan
Monitoring strategic management
Using results for motivation of your team

Cost: 3995 USD

Duration: 5 Days

Advanced Monitoring and Evaluation - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 20:39:59 +04

Objective

Develop a deeper understanding of the characteristics of effective M&E and M&E systems
Review approaches to planning for M&E, including Theory of Change, and explore some of the challenges
Select and use appropriate data collection methods and tools effectively
Explore debates around newer qualitative and participatory approaches
Consider principles and steps in data analysis and the issue of quality of evidence
Explore ways to address issues around impact assessment and the M&E of outcomes and impact
Consider the Managers' role in bringing out M&E within their projects, programs and organizations

Outline

Understanding influences on monitoring and evaluation strategy
A consideration of internal and external influences which drive the project definition and the approach taken towards monitoring
and evaluation projects.

Developing a Business Case to support monitoring and evaluation
An in depth consideration as to what should be included in a business case to get approval for monitoring and evaluation projects.
Financial and non-financial elements are considered. Since many of the benefits identified may be intangible, consideration is given as to how this can be effectively presented in a manner that is appealing to the Project Sponsor.

Developing a stakeholder management and communication strategy
This session addresses the challenge of understanding and managing the needs and expectations of multiple stakeholders. Consideration is given to methods of identifying and analyzing the stakeholders before determining the most appropriate way of managing and communicating with them throughout the monitoring and evaluation lifecycle.

Effective requirements gathering for monitoring and evaluation
A consideration of the various techniques available to elicit requirements together with the attributes of a good requirement. Further consideration will be given as to how to manage requirements and ensure requirements are traceable.

Determining Critical Success Factors and Key Performance Indicators
An evaluation as to what is meant by Critical Success Factors and Key Performance Indicators, how these relate to organization and local objectives and how to ensure a balanced range of measures is achieved.

Modelling the current and future state
In order to effectively define and communicate the change that will be delivered, a range of models will be considered that help to
define the current situation and how this will be improved through the monitoring and evaluation project.

Scope and change management
It is vital that the scope of the project is fully understood and that change is managed so as to avoid this causing a monitoring and
evaluation project to fail. This session considers scope management techniques available to the practitioner, common causes of
change and a stable change control process that can be used to manage requests for change.

Identifying and delivering sustainable impacts
Since the most effective projects are sustainable, consideration is given as to questions that must be asked to determine how sustainable an impact will be. A resource audit is used to look at local capacity and capability and to provide an indication of further support that may be required from the delivery organization.

Effectively leading a monitoring and evaluation project
Monitoring and evaluation projects require effective leadership. The fourth day starts with a consideration of the attributes of an
effective leader and leadership theories that can be applied in a practical way to improve project performance.

Managing a team through the monitoring and evaluation lifecycle
Monitoring and evaluation projects involve a range of people who enable the project to be successful. This session considers how to manage a team effectively, how to get the members to support the change that is being delivered and how to ensure the team is more skilled at the end of the project than at the commencement.

Creating a learning culture within monitoring and evaluation
Organizations and individuals must commit to learning from conception to closure. This session of the course promotes the benefits of continuous learning and development and methods that can be used to prove this contributes to project success.

Cost: 3995 USD

Duration: 5 Days

Supportive Supervision Techniques - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 20:23:47 +04

Objective

Recognize the needs to be effective at work
Explain the positive attitude and behavior that should be followed in the workplace
Assess their own effectiveness
Identify the skills needed to improve their own effectiveness
Choose appropriate forms of development
Set a plan for personal development

Outline

The control function of management
Types of employee control and development
Leading managers
Levels of control
Supervision to add effectiveness?
Why do managers need to be effective?
Shifting to a positive attitude and behavior.
Assessing your effectiveness.
Supervision as a coaching and mentoring tool
Choosing personal development methods.
Implementing a development plan
Evaluating the development plan

Cost: 3195 USD

Duration: 3 Days

Motivational Methods and Techniques Workshop - Convertas , Dubai,Malaysia,Turkey,United Kingdom,United Arab Emirates

Mon, 29 May 2017 20:07:24 +04

Objective

Understand employee engagement and motivation
Understand the components of employee engagement
Understand the drivers and enablers of employee engagement
Acquire skills to promote employee engagement
Human Resources development and its benefits

Outline

People are different and the most important asset of an organization
Specifying Job descriptions and Roles
Human behavior in workplace
The immense need of leadership roles in each employee
What is Motivation?
How to motivate people
People fears and concerns vs. interests and ambitions
The most used 360 degree assessment tools
Team equality and diversity
Ethics - Practical Toolkit
Relating performance and competency to rewards
Behavior assessment and profiling
Coaching and mentoring new leaders
Diversity Management
Employee Assistance Programs
Ergonomics: Safe Facilities in the Workplace
Employee involvement in strategic management
Performance evaluation
Behavioral and 360 appraisals
Interpersonal Skills
Retaining Employees

Cost: 3995 USD

Duration: 5 Days