Laimoon.comhttps://courses.laimoon.com/sitemap/rss Courses in Dubai, Abu Dhabi, Sharjah Diplomas, Degrees & Doctorates - Laimoon Course Guide en-us <![CDATA[Operations Management for Hospitality - Convertas , United Arab Emirates,Dubai,Malaysia,Turkey,United Kingdom ]]>https://courses.laimoon.com/course/operations-management-for-hospitality/online Day 1:
· Values, Vision, Mission,
· Impacts of Organizational Culture
· Strategy and Balanced Score Card
· Traditional vs. High-Performance Service Organizations
· Quality Management in High-Performance Service Organizations
· Implement Managing for Quality
· Reducing Quality Costs
· Leadership Excellence
 
Day 2:
· Managing for Quality
· Quality Drives Corporate Culture
· Satisfying External Customers
· Planning & Implementing World-Class Service
· Customers’ Perceptions of Service Quality
· Integrating Quality Service
 
Day 3:
· Financial Statements
· Major Financial Statements
· Balance Sheet
· Income Statement
· Hotel / Hospital Department Schedules
· Controllable Expenses
· Statement of Cash Flow
· Statement of Retained Earnings
 
Day 4:
· Supervision and Management
· Supervisory Responsibilities & Listening Skills
· Time Management Practices
· Human Resources Functions
· Effective Supervision Technque
· Team Management
· Leadership
· Forming High Performance Teams
 
Day 5:
· Policies, Controls and Communications
· Property & Premises Safety
· Information Technology Security
· Food & Beverage Safety
· Automobile Liability
· Guest Safety
· Staff Safety
· Emergency & Disaster Plans
 

Cost: 3995 USD

Duration: 5 Days

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