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Electronic Document Management System (EDMS) Techniques - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Mon, 15 Dec 2025 20:39:41 +04

Overview

The document management system is an IT-based system which helps track and store electronic documents. To keep track of different versions of documents modified by different users, Document Management plays a very vital role. It is often viewed as a module of enterprise content management systems and related to digital asset management, document imaging, workflow systems and records management systems.

An a (EDMS) is a software solution designed to organize, store, manage, and track electronic documents and digital content within an organization. The "Electronic Document Management System" course is designed to provide professionals with a comprehensive understanding of EDMS principles and techniques for effectively managing digital documents and ;Throughout the course, participants will delve into fundamental topics related to EDMS, including document capture, storage, retrieval, version control, and security. Emphasis is placed on understanding the benefits of transitioning from paper-based document management to electronic document management, such as improved accessibility, efficiency, and compliance with regulatory requirements.

Objective

Grasp the core concepts of Document Management Systems (DMS)
Understand the complete document lifecycle process
Learn unified archiving and indexing principles
Develop actionable plans for a document and records management framework
Effectively manage and control document flow across departments
Gain knowledge of scanning, indexing, and archiving procedures
Automate office processes related to documentation
Comprehend compliance requirements, including ISO 9000 and other regulatory standards
Explore the technologies used in Electronic Document Management Systems (EDMS)
Implement automation in business workflows and document processing
Ensure proper approval protocols are maintained throughout document flow
Track and manage versioning and revisions throughout a document’s history

Cost: 4250 USD

Duration: 5 Days

Effective administration skills - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Mon, 15 Dec 2025 20:26:29 +04

Overview

Effective administration skills are essential for individuals in administrative roles to efficiently manage office operations, handle tasks, and support organizational objectives. The "Effective Administration Skills" course is designed to equip participants with the necessary knowledge and practical skills to excel in administrative roles and contribute to the smooth functioning of their organizations.

This program is designed to enhance the administrative capabilities of professionals, enabling them to manage tasks, processes, and resources more effectively. It focuses on developing organizational, planning, and communication skills that are essential for smooth and efficient office operations.

To manage an office effectively you need to first manage yourself, and then manage your time, tasks, and others in order to achieve maximum success. This course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

You will learn to prioritise, plan, and solve problems not just to get your work done on time, but to have continuous improvement in productivity.

Cost: 4250 USD

Duration: 5 Days

Advance Office Management, Effective Communication Skills - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Thu, 11 Dec 2025 00:00:24 +04

Overview

This Course is specially designed to enhance Communication skills and gain advanced skills in Office Management. It will help identify key features of the role and will navigate through all the components and techniques for operating an efficient support team. This course will update your interpersonal skills, communication skills and other skills required to have effective office management and gain advanced administrative skills.

The "Advanced Office Management and Effective Communication Skills" course is designed to equip professionals with the advanced skills and strategies necessary to excel in office management roles and communicate effectively in the workplace. Geared towards office managers, administrative professionals, and team leaders, this course offers an in-depth exploration of advanced office management techniques and communication strategies.

Objectives

Learning new administrative techniques is required to meet challenges
Enhance Communication Skills
Planning and Organising effective workflow
How to create a productive office environment
Exhibit efficient communication skills
Becoming technically proficient to stay connected with the office

Cost: 4250 USD

Duration: 5 Days

Administration and Office Management Female Professional - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Wed, 10 Dec 2025 20:51:01 +04

Overview

The roles of office professionals have evolved over recent years to include additional responsibilities and require advanced skills, such as the ability to tackle complex tasks, build relationships, deal with conflict and make difficult decisions. Office professionals must be emotionally intelligent leaders, be prepared to take risks, be creative, be team players, represent their managers and departments, and communicate effectively. This interactive, discussion-based course will allow participants to learn and develop these skills. Participants will return to their workplaces empowered and able to contribute even more effectively to the success of their organization.

The "Administration and Office Management for Female Professionals" course is designed to empower women in the workplace with the essential skills and knowledge needed to excel in administrative roles and office management positions. Geared towards female professionals across various industries, this course offers practical insights and strategies for navigating the unique challenges and opportunities faced by women in administrative roles.

Cost: 4250 USD

Duration: 5 Days

Advanced Office Administration & Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Wed, 10 Dec 2025 20:43:17 +04

Overview

Effective office management is one of the important parts of the job every office manager comes across. They are required to be equipped with relevant knowledge skills vision to remain competitive in the ;

This course, Advanced Office Management & Effective Administration Skills, is tailored for Office Managers, Secretaries, and Administrators with a specific focus on enhancing interpersonal and communication skills at an advanced level. It incorporates cutting-edge tools and techniques to help office managers, administrators, and secretaries refine and expand their skills, ensuring continued competence in their roles.

The course addresses behavioural skills and emphasises the effective use of technology for optimal productivity. It covers essential aspects of administration/office management, offering insights into diverse approaches for fostering an efficient office and support team. The program aims to cultivate key skills that empower delegates to increase their effectiveness and job satisfaction. Emphasising the significance of understanding office management and possessing strong communication skills, the course encompasses various essential elements.

Cost: 4250 USD

Duration: 5 Days

Customer Service - Representative - IOMH - Institute of Mental Health , Online,United Kingdom

Tue, 06 May 2025 09:10:18 +04

Every interaction with a customer is a chance to shape how your business is remembered. The Customer Service – Representative course is designed to strengthen those make-or-break moments with core principles, powerful techniques, and a renewed mindset on client interaction. Whether over the phone or face-to-face, what you say and how you say it can define loyalty, retention, and reputation.

This Customer Service - Representative course guides you through the essentials of customer communication, satisfaction strategies, effective issue handling, and the psychology behind buying decisions. You’ll explore methods to build long-term connections, apply service-focused thinking, and adopt a customer-first attitude that elevates every experience. The focus is on building an internal understanding of quality, care, and professionalism to make every customer feel seen and valued.

The Customer Service – Representative course isn’t just for those on the frontline — it’s a mindset shift for anyone committed to helping people. Learn how great service impacts business revenue, reputation, and team morale. From resolving issues with grace to uncovering what your customer truly needs, this journey will enhance your influence in any service role.

Learning Outcomes

Understand the importance of quality service to business success
Learn how to increase customer satisfaction and loyalty
Apply professional customer service techniques across channels
Discover strategies to handle difficult interactions
Explore methods to retain customers through service
Recognise the financial impact of great customer care
Build confidence in delivering clear and supportive communication
Understand customer expectations and decision-making behaviours

Who is this course for?

Frontline staff wanting to enhance service skills
Team leaders aiming to improve department performance
Entrepreneurs building customer-centric businesses
Career changers entering client-facing roles
Sales professionals seeking to boost repeat business
Anyone committed to delivering exceptional service

Career Path

Customer Experience Specialist – £22-35k/year
Client Relations Manager – £26-42k/year
Customer Success Representative – £24-38k/year
Service Quality Coordinator – £28-45k/year
Call Center Team Leader – £25-40k/year
Customer Care Consultant – £30-50k/year

Course Curriculum

Module 1: WHY Customer Service Is CRITICAL To Your Business!
Module 2: Good Isn’t Good Enough!
Module 3: We Are ALL in the “Helping Field”
Module 4: Providing “Concierge” Level Of Service
Module 5: The 5 Tenets Of TQM
Module 6: How To Boost Customer Satisfaction
Module 7: How To Avoid The 10 Deadly Sins Of Customer Service!
Module 8: More Money–Through Customer Retention
Module 9: How Much Is A Customer Worth?
Module 10: Do You Understand Your Customer?
Module 11: Dealing With Difficult Customers
Module 12: “LEAP” Into Customer Service!
Module 13: Exceptional Phone Service
Module 14: WHY Customers Buy From YOU!

Cost: 9.99 GBP

Duration: Upto 3 Hours

Advanced Diploma in Cleaning - IOMH - Institute of Mental Health , Online,United Kingdom

Mon, 05 May 2025 15:26:07 +04

A clean space influences productivity, health, and customer satisfaction, yet without a structured approach, cleaning operations become inconsistent and ineffective. Whether managing a cleaning business or mastering workplace hygiene, lack of theoretical understanding leads to inefficiencies, wasted resources, and overlooked safety protocols. Cleaning success is built on informed strategies, not guesswork.

Imagine mastering the principles of Cleaning—knowing how to manage products, assess safety risks, and maintain both residential and commercial environments with efficiency. Understanding the essentials of Cleaning ensures every surface, space, and task meets hygiene standards, reduces environmental risks, and enhances overall quality.

This Advanced Diploma in Cleaning provides a structured theoretical foundation, guiding learners through essential Cleaning principles without practical demonstrations. Covering business management, hygiene compliance, and cleaning diversity, this course prepares individuals for professional cleaning success. Elevate your Cleaning expertise today.

Learning Outcomes

Understand the fundamentals of professional Cleaning
Learn essential cleaning equipment and product applications
Strengthen knowledge of hygiene compliance across environments
Develop strategies for managing Cleaning operations efficiently
Examine safety regulations and chemical use protocols
Gain insights into Cleaning business development and planning
Explore marketing, advertising, and customer satisfaction strategies
Build expertise in Cleaning management and quality service

Who is this course for?

Business owners seeking structured Cleaning management knowledge
Cleaning professionals ensuring hygiene compliance
Individuals planning to start a Cleaning business
Workplace hygiene specialists managing Cleaning strategies
Facilities coordinators ensuring Cleaning safety regulations
Students interested in theoretical aspects of Cleaning

Career Path

Cleaning Business Manager - £30-50k/year
Hygiene Compliance Specialist - £35-55k/year
Facilities Maintenance Coordinator - £40-60k/year
Industrial Cleaning Operations Planner - £35-50k/year
Environmental Safety Strategist - £40-65k/year
Cleaning Business Development Consultant - £30-50k/year

Course Curriculum

Module 01: An Introduction to the Cleaning Job
Module 02: The Diversity of Cleaning Jobs
Module 03: Cleaning Equipment, Products and Clothing
Module 04: House Cleaning
Module 05: Food Kitchen and Commercial Kitchen Cleaning
Module 06: Bathrooms and Toilets
Module 07: Office Cleaning
Module 08: Cleaning External Surfaces and Areas
Module 09: Dealing with Non-Routine Waste
Module 10: Chemical Safety, Key holding and Alarm Codes for Cleaners
Module 11: Starting a Cleaning Business and Planning for it
Module 12: Running the Business with Quality Service
Module 13: Customer Satisfaction
Module 14: Management of Staff
Module 15 Marketing, Advertising and Sales
Module 16: Expansion Management
Module 17: Business Insurance, Tax and Additional Equipment

Cost: 9.99 GBP

Duration: Upto 6 Hours

Data Documentation and Record Keeping - IOMH - Institute of Mental Health , Online,United Kingdom

Fri, 29 Nov 2024 12:27:27 +04

Organised and secure data is vital for every organisation, and effective documentation makes it possible. Our Data Documentation and Record Keeping course gives you the knowledge to manage information efficiently. You’ll learn how to collect, organise, store, and retrieve data accurately while maintaining compliance with professional standards.

This Data Documentation and Record Keeping course also focuses on essential strategies for data security and access control. It explains how to ensure records are safe and accessible to authorized users. By mastering these techniques, you can prevent errors, maintain confidentiality, and support smoother operations in any professional setting.

Whether you are starting your career or want to improve your data management skills, this program in Data Documentation and Record Keeping is the perfect choice. Gain the confidence to handle data with precision and contribute to better organisation and compliance in your workplace.

Learning Outcomes

Learn effective data collection and organisation methods.
Understand strategies for secure data storage and retrieval.
Gain knowledge of compliance in record-keeping.
Explore data security and access control measures.
Master techniques for documentation accuracy.
Build skills to create organised and reliable record systems.

Course Curriculum

Module 01: Introduction to Data Documentation and Record Keeping
Module 02: Data Collection and Organisation
Module 03: Data Storage and Retrieval
Module 04: Data Documentation Strategies
Module 05: Record-Keeping and Compliance
Module 06: Data Security and Access Control

Who is this course for?

Professionals working in administrative roles seeking to improve data management skills.
Individuals responsible for compliance and record-keeping in organisations.
Students aspiring to build a career in data management or documentation.
Managers aiming to implement efficient data systems in their teams.
Anyone interested in enhancing their knowledge of secure data handling.
Professionals transitioning into roles focused on data accuracy and compliance.

Career Path

Records Manager - £25K to £40K/year
Compliance Officer - £28K to £50K/year
Data Entry Specialist - £18K to £25K/year
Information Administrator - £22K to £35K/year
Data Analyst - £30K to £55K/year

Cost: 9.99 GBP

Duration: Upto 1 Hour

Medical Secretary - IOMH - Institute of Mental Health , Online,United Kingdom

Fri, 29 Nov 2024 10:10:02 +04

Every successful medical office relies on an efficient Medical Secretary. This Medical Secretary course equips you with the essential knowledge to manage schedules, maintain medical records, and ensure confidentiality. Master the vital skills that define the role of a Medical Secretary, making you an indispensable part of any healthcare team.

You’ll explore everything from handling medical jargon to workplace safety and legal ethics. With a structured approach, this program simplifies complex tasks like filing systems, stock management, and IT in healthcare. Build a strong foundation and confidently tackle the challenges of a modern medical environment.

Perfect for aspiring and current administrative professionals, this Medical Secretary course is your gateway to a rewarding career as a Medical Secretary. Gain expertise, boost your employability, and contribute meaningfully to the healthcare sector.

Learning Outcomes

Organise schedules and manage time effectively.
Maintain accurate and confidential medical records.
Learn medical terminology for clear communication.
Ensure workplace safety and uphold legal standards.
Understand filing systems and supply management.
Navigate IT tools used in healthcare settings.

Course Curriculum

Module 1: Introduction to Medical Secretary
Module 2: Organise Schedules
Module 3: Maintaining Medical Records
Module 4: Effective Filing Systems in Medical Offices
Module 5: Confidentiality in a Medical Environment
Module 6: Controlling Stocks and Supplies
Module 7: Medical Jargon and Terminology
Module 8: Maintaining Workplace Safety
Module 9: Information Technology in Health Care
Module 10: Legal Aspects and Ethics

Who is this course for?

Aspiring medical secretaries looking to start their careers.
Current office staff wanting to specialize in healthcare.
Healthcare administrators aiming to enhance their skills.
Professionals seeking a career in medical records management.
Individuals interested in understanding healthcare office operations.
Anyone wanting to transition into a medical administration role.

Career Path

Medical Secretary - £20K to £30K/year
Healthcare Administrator - £24K to £50K/year
Medical Records Clerk - £18K to £28K/year
Office Manager (Medical) - £25K to £45K/year
Patient Coordinator - £22K to £35K/year

Cost: 9.99 GBP

Duration: Upto 3 Hours

Meeting Management Online - IOMH - Institute of Mental Health , Online,United Kingdom

Thu, 31 Oct 2024 15:05:21 +04

Meetings are a big part of professional life, but making them effective and engaging takes skill. The Meeting Management Online Course is designed to give you the skills to plan, prepare, and run meetings that truly accomplish their goals. Whether online or in person, you’ll learn how to structure and lead meetings that keep participants focused, involved, and motivated.

This course covers everything from mastering popular online meeting platforms to understanding professional meeting etiquette. You'll discover how to set clear objectives, keep discussions on track, and manage time effectively, all while creating a professional atmosphere that encourages collaboration.

Perfect for anyone responsible for organizing or running meetings, this course gives you the tools to improve communication and make every meeting productive. With these meeting management skills, you’ll be able to confidently lead meetings that inspire action and achieve results, leaving a lasting impact on your team and organization.

Learning Outcomes

Understand essential steps for planning and preparing meetings.
Familiarize yourself with popular online meeting platforms.
Gain insight into professional meeting etiquette and best practices.
Learn techniques to keep meetings on track and efficient.
Enhance communication for better engagement in meetings.
Develop skills to manage online and in-person meetings effectively.

Who is this Course For?

Professionals who organize or participate in meetings regularly.
Anyone looking to enhance their virtual meeting skills.
Team leaders aiming to improve meeting productivity.
Managers wanting to boost engagement and efficiency in meetings.
Event coordinators managing both in-person and online meetings.

Career Path

Meeting Coordinator - £22K to £30K/year
Administrative Assistant - £18K to £28K/year
Corporate Event Planner - £23K to £35K/year
Project Coordinator - £24K to £37K/year
Office Manager - £25K to £40K/year

Cost: 9.99 GBP

Duration: Upto 2 Hours

Certified Paralegal - IOMH - Institute of Mental Health , Online,United Kingdom

Thu, 31 Oct 2024 14:56:40 +04

A career as a paralegal opens doors to the legal world, offering a respected role in law without the need to become a lawyer. The Certified Paralegal Training Online Course is your path to understanding the essentials of paralegal work. This course covers everything from legal terminology and communication skills to contract law, property law, and criminal law—giving you a solid foundation for success.

Each module is crafted to build your knowledge and confidence in handling legal matters. You’ll learn about the legal workplace, professional conduct, and the ethics every paralegal needs. By the end, you’ll have the core knowledge to assist lawyers, handle documents, and support various legal cases.

This Certified Paralegal Training Online Course suits both beginners and those looking to expand their skills. It’s an accessible, well-rounded program that helps you step confidently into a paralegal role, with the tools needed to make an impact in the legal field.

Learning Outcomes

Grasp fundamental paralegal concepts and legal terminology.
Strengthen communication skills crucial to legal settings.
Understand the structure of the legal workplace and professionals.
Gain insight into various branches of law, including criminal and contract law.
Develop ethical understanding aligned with professional conduct standards.
Learn essential legal procedures to assist in effective case handling.

Course Curriculum

Module 01: Understanding the Concept of Paralegal
Module 02: Key Legal Terminology
Module 03: Effective Communication Skills for Paralegals
Module 04: The Legal Workplace & Professionals
Module 05: Law & Legal Systems
Module 06: Contract & Business Law
Module 07: Property Law
Module 08: Wills, Probate, Estate Law
Module 09: Criminal Law
Module 10: Common Paralegal Legal Matters
Module 11: Human Rights
Module 12: Conflict and Conflict Resolution
Module 13: Professional Conduct and Ethics of Paralegals
Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals

Who is this Course For?

Aspiring paralegals seeking a foundational course in legal knowledge.
Individuals interested in supporting legal professionals and lawyers.
Those wanting to transition into the legal field with theoretical expertise.
Current legal assistants aiming to broaden their knowledge and skills.
Career changers interested in a rewarding, detail-oriented role in law.

Career Path

Paralegal Assistant - £18K to £25K/year
Legal Secretary - £18K to £30K/year
Corporate Paralegal - £25K to £40K/year
Litigation Paralegal - £23K to £38K/year
Real Estate Paralegal - £20K to £35K/year

Cost: 9.99 GBP

Duration: Upto 11 Hours

Office Administration - IOMH - Institute of Mental Health , Online,United Kingdom

Tue, 29 Oct 2024 14:07:19 +04

A career in Office Administration is both rewarding and essential for any business. This Office Administration course provides the key skills needed to excel in this field. You will learn how to communicate effectively, manage time well, and organise tasks efficiently.

Throughout the Office Administration course, you will cover important topics such as business writing, meeting management, and conflict resolution. Each lesson is designed to help you understand the role of an administrator and how to succeed in it. You’ll gain the confidence to handle various office tasks with ease.

By the end of this Office Administration course, you will be ready to take on administrative roles in any workplace. Your skills will be valuable to employers looking for capable office staff. Join us to start your journey toward a successful career in office administration!

Learning Outcomes

Understand the core concepts of office administration.
Develop strong business writing skills.
Enhance your communication abilities.
Learn to manage meetings and provide effective feedback.
Master organisational and time management techniques.
Handle conflict and stress in a professional setting.

Course Curriculum

Module 1: Introduction to Office Administration
Module 2: Skills of an Effective Administrator
Module 3: Business Writing Skills
Module 4: Communication Skills
Module 5: Managing Meetings and Giving Feedback
Module 6: Organisational Skills
Module 7: Telephone Etiquette
Module 8: Negotiation Techniques
Module 9: Conflict Management
Module 10: Stress Management
Module 11: Time Management

Who is this course for?

Individuals looking to start a career in office administration.
Professionals wanting to enhance their administrative skills.
Students preparing for roles in business environments.
Anyone interested in improving their communication and organisational abilities.
Jobseekers aiming to boost their resumes with essential office skills.

Career Path

Office Administrator - £22K to 35K/year
Executive Assistant - £25K to 45K/year
Office Manager - £30K to 50K/year
Administrative Coordinator - £24K to 40K/year
Human Resources Assistant - £26K to 40K/year

Cost: 9.99 GBP

Duration: Upto 7 Hours

Organisational Behaviour Management - IOMH - Institute of Mental Health , Online,United Kingdom

Mon, 28 Oct 2024 10:36:14 +04

Understanding people is the heart of effective management. Organisational Behaviour Management is designed to give you insight into what drives behavior within a workplace, from individual personalities and values to team dynamics and leadership. This Organisational Behaviour Management course explores the powerful ways in which emotions, motivation, and communication shape an organization’s success.

You’ll learn to navigate complex workplace issues, like managing stress, handling conflict, and fostering positive team collaboration. With a focus on leadership, decision-making, and organizational culture, this Organisational Behaviour Management course equips you with strategies to support employees, encourage productivity, and maintain a healthy work environment. Each module delves into essential concepts that make a difference in any professional setting.

Whether you’re in HR, management, or leading a team, Organisational Behaviour Management provides the knowledge to build trust, resolve conflicts, and drive positive change. Gain the skills to create a supportive and productive work atmosphere that benefits everyone.

Learning Outcomes

Understand foundational principles of organisational behaviour.
Analyse the impact of personality, values, and emotions in the workplace.
Learn effective strategies for employee motivation and performance management.
Gain insight into team dynamics, power, and political behaviour.
Improve conflict management and negotiation skills.
Understand how organisational culture influences behaviour and outcomes.

Course Curriculum

Module 01: Introduction to Organisational Behaviour Management
Module 02: Individual Behaviour, Personality and Values in Organisations
Module 03: Workplace Emotions, Attitudes and Stress
Module 04: Foundations of Employee Motivation
Module 05: Perception and Communication
Module 06: Leadership Management in Organisations
Module 07: Understanding Management
Module 08: Learning and Performance Management
Module 09: Work Teams and Groups Management
Module 10: Managing Power and Political Behaviour in Organisations
Module 11: Decision-making in Organisations
Module 12: Organisational Culture: The Impact on Organisational Behaviour
Module 13: Managing Conflict and Negotiation
Module 14: Organisational Change Management

Cost: 9.99 GBP

Duration: Upto 2 Hours

Leading and Managing Remote Team - IOMH - Institute of Mental Health , Online,United Kingdom

Fri, 25 Oct 2024 17:02:57 +04

In an increasingly digital world, mastering the art of Leading and Managing Remote Teams is essential for success. This Leading and Managing Remote Team course equips you with the tools and strategies needed to effectively guide remote teams to high performance. Learn how to foster collaboration, build trust, and motivate your team, regardless of distance. You will explore decision-making techniques and accountability practices that promote efficiency and effectiveness within your team.

Through this Leading and Managing Remote Team course, you will discover the unique advantages and challenges of remote teamwork. Gain insights into time management and the fundamentals of remote team dynamics. With practical knowledge, you will be prepared to create a thriving remote work environment that enhances productivity and innovation.

Investing in your skills for Leading and Managing Remote Teams will not only boost your confidence as a leader but also elevate your team's performance to new heights. Join us and become an effective remote leader in today’s ever-evolving work landscape.

Learning Outcomes

Understand the core principles of remote team management.
Develop strategies for building high-performing teams.
Enhance decision-making and accountability in a remote setting.
Learn techniques to build and maintain trust with team members.
Improve time management skills specific to remote work.
Identify the advantages and challenges of managing remote teams.

Course Curriculum

Module 01: Introduction to Remote Team Management
Module 02: Leading a Team as a Remote Team Manager
Module 03: Decision Making and Accountability
Module 04: Building High Performing Teams
Module 05: The Fundamentals of Managing Remote Teams
Module 06: Building and Maintaining Trust with Remote Teams
Module 07: Time Management
Module 08: Advantages of Remote Teams
Module 09: Challenges of Remote Teams

Cost: 9.99 GBP

Duration: Upto 6 Hours

Business Plan for Entrepreneurs - IOMH - Institute of Mental Health , Online,United Kingdom

Wed, 23 Oct 2024 12:35:29 +04

Crafting a successful business starts with a solid plan. The Business Plan for Entrepreneurs course guides you through creating a powerful business plan that sets the stage for your dreams. With easy-to-follow lessons, you will learn about the key elements that make a business plan effective and how to tailor it for different audiences.

This Business Plan for Entrepreneurs course explains why having a business plan is crucial for your long-term success. You’ll understand what to consider before you start and how to outline your ideas clearly. By the end, you’ll be equipped with the knowledge to write a plan that attracts investors and guides your business decisions.

Join us to gain the skills needed to shape your future. Whether you're starting a new venture or refining your existing plans, this Business Plan for Entrepreneurs course provides the tools you need to succeed in today's competitive market. Your journey to entrepreneurship begins here!

Learning Outcomes

Grasp fundamental concepts to consider before creating a business plan.
Identify key components essential for a successful business plan.
Recognise the target audience for your business plan.
Understand the strategic purpose of crafting a business plan.
Appreciate the long-term benefits of maintaining a well-structured business plan.
Comprehend the critical reasons behind the necessity of a business plan.

Course Curriculum

Module 01: Things to Consider Before Starting a Business Plan
Module 02: The Elements of a Business Plan
Module 03: Who Are You Writing the Business Plan For
Module 04: The Purpose of a Business Plan
Module 05: How a Business Plan Can Help with Long Term Success
Module 06: Reasons You Need a Business Plan
Module 07: Conclusion

Cost: 9.99 GBP

Duration: Upto 2 Hours

Legal English Writing Skills - IOMH - Institute of Mental Health , Online,United Kingdom

Thu, 17 Oct 2024 09:51:16 +04

Caring for adults requires empathy, understanding, and the right skills. Whether you're supporting elderly individuals or adults with special needs, knowing how to supervise their daily lives is essential. This Legal English Writing Skills course is designed to equip you with the knowledge and confidence to provide effective adult care supervision.

You'll learn how to assist with daily activities, ensure safety, and manage medications. You'll also understand the emotional and physical needs of the people under your care. This Legal English Writing Skills course focuses on practical strategies that help maintain dignity and improve the quality of life for adults who rely on supervision.

If you're looking to work in adult care or want to enhance your skills in this field, this Legal English Writing Skills course will prepare you for those responsibilities. With a clear focus on compassionate care, you'll feel confident handling different situations, making a positive impact on those you support every day.

Learning Outcomes:

Understand the fundamentals of clear and precise legal writing.
Learn how to conduct legal research and apply proper citations.
Develop skills in drafting various legal documents with precision.
Craft effective legal memoranda for litigation and transactional purposes.
Master the art of persuasive legal writing for court and client communication.
Advance your writing techniques for complex legal arguments.

Course Curriculum

Module 01: Introduction to Legal Writing
Module 02: Legal Research and Citations
Module 03: Drafting Legal Documents (Part 1)
Module 04: Drafting Legal Documents (Part 2)
Module 05: Legal Memoranda
Module 06: Legal Writing for Litigation
Module 07: Legal Writing for Transactional Practice (Part 1)
Module 08: Legal Writing for Transactional Practice (Part 2)
Module 09: Advanced Legal Writing Skills

Cost: 9.99 GBP

Duration: Upto 4 Hours

Legal Advisor - IOMH - Institute of Mental Health , Online,United Kingdom

Wed, 16 Oct 2024 16:18:14 +04

Legal matters can be complex and confusing. That’s why our Legal Advisor Training course is here to help you understand the basics of law. This course covers important topics, such as property law, family law, and contracts. You will learn the key terms and concepts that every legal advisor should know.

With this Legal Advisor training, you will gain the skills to provide sound legal advice. You will also learn how to work with documents like wills and contracts. Understanding these areas will prepare you to assist clients effectively.

Whether you want to start a career in law or enhance your current skills, this course is for you. By the end, you will feel confident in your knowledge and ready to tackle legal challenges. Join us in this journey to become a knowledgeable legal advisor and make a difference in the lives of others.

Learning Outcomes:

Understand the role and responsibilities of a Legal Advisor.
Grasp key legal terminologies used in the legal system.
Learn about property law, wills, probate, and estate law.
Acquire knowledge in contract and business law.
Understand the fundamentals of family, criminal, and tort law.
Familiarize yourself with human rights law and document organization in MS Word.

Course Curriculum

Module 1- Introduction to Electrical Power System and High Voltage
Module 2- Types of High Voltage
Module 3- Generation of High Voltage AC at Power Frequency
Module 4- Generation of High Voltage High Frequency AC
Module 5- Generation of High Voltage Impulse Part 1
Module 6- Generation of High Voltage Impulse Part 2
Module 7- Generation of High Voltage DC Part 1
Module 8- Generation of High Voltage DC Part 2

Cost: 9.99 GBP

Duration: Upto 5 Hours

Paralegal - IOMH - Institute of Mental Health , Online,United Kingdom

Tue, 15 Oct 2024 13:59:51 +04

A career as a paralegal is both exciting and rewarding. This course is designed to give you a clear understanding of what it means to be a paralegal. You will learn important legal terms and concepts that are essential in the legal field.

Throughout the course, you will explore different areas of law, such as criminal law, property law, and business law. Each module is crafted to help you build your knowledge step by step. By the end of the course, you will have the skills needed to support lawyers and clients effectively.

With a strong focus on communication and ethics, this course prepares you for real-world challenges in the legal workplace. If you want to make a difference in the legal system, this is the course for you. Start your journey to becoming a skilled paralegal today!

Learning Outcomes

Understand the role of a paralegal in the legal system.
Communicate effectively in legal contexts.
Familiarize with key legal terminology.
Gain insights into various areas of law.
Recognize professional conduct and ethics in legal practice.
Develop conflict resolution skills.

Course Curriculum

Module 01: Understanding the Concept of Paralegal
Module 02: Key Legal Terminology
Module 03: Effective Communication Skills for Paralegals
Module 04: The Legal Workplace & Professionals
Module 05: Law & Legal Systems
Module 06: Contract & Business Law
Module 07: Property Law
Module 08: Wills, Probate, Estate Law
Module 09: Criminal Law
Module 10: Common Paralegal Legal Matters
Module 11: Human Rights
Module 12: Conflict and Conflict Resolution
Module 13: Professional Conduct and Ethics of Paralegals
Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals

Cost: 9.99 GBP

Duration: Upto 7 Hours

Office Skills and Administration - IOMH - Institute of Mental Health , Online,United Kingdom

Mon, 14 Oct 2024 17:16:25 +04

In today’s competitive job market, having strong Office Skills is essential for career advancement. Many individuals struggle with the demands of administrative tasks, effective communication, and time management, which can hinder their performance and confidence. Without these critical skills, opportunities may slip through your fingers, leaving you feeling unprepared and overwhelmed in professional settings.

Imagine stepping into any office environment with the confidence that comes from mastering essential Office Skills. Picture yourself effectively managing tasks, communicating clearly, and organizing your workload efficiently. Our Office Skills course is designed to help you gain the knowledge and expertise needed to excel in your career.

This course offers a well-structured curriculum that covers key areas such as administrative management, telephone etiquette, business writing, and more. You will learn to navigate common office challenges with ease, allowing you to stand out as a valuable team member. By the end of this course, you’ll possess a strong foundation in Office Skills, setting you on a path toward greater professional success.

Enrol today and transform your abilities to achieve your career aspirations.

Learning Outcomes:

Develop key personal assistant competencies.
Acquire essential administrative management skills.
Enhance organizational and time management abilities.
Improve telephone etiquette and business communication.
Master basic Excel and PowerPoint functionalities.
Gain confidence in meeting management and effective communication.

Course Curriculum

Module 01: Personal Assistant
Module 02: Admin Support
Module 03: Administrative Management
Module 04: Organisational Skills
Module 05: Telephone Etiquette
Module 06: Business Writing
Module 07: Time Management
Module 08: Body Language and Effective Communication
Module 09: Meeting Management
Module 10: Excel Basics
Module 11: PowerPoint Basic

Cost: 9.99 GBP

Duration: Upto 19 Hours

Touch Typing - IOMH - Institute of Mental Health , Online,United Kingdom

Mon, 14 Oct 2024 16:39:22 +04

Struggling to keep up with typing tasks can be frustrating, especially when slow typing hampers productivity or leads to frequent mistakes. In today's fast-paced world, effective typing skills are essential, whether you're drafting reports, writing emails, or managing data entry. Without efficient typing, valuable time is lost and frustration grows. Imagine being able to type with ease, without even looking at the keyboard, finishing tasks in record time with perfect accuracy.

Our Touch Typing Training course is your solution to mastering this critical skill. This course guides you step by step through targeted drills designed to build muscle memory, precision, and speed. You'll practice the essential home keys, perfect finger positioning, and gradually conquer complex typing patterns. By the end, typing will feel natural, quick, and mistake-free.

Join this Touch Typing course today and experience the transformation. Unlock your typing potential and become a more productive, efficient version of yourself. With structured practice and a clear path forward, Touch Typing will no longer be a struggle but a powerful tool at your fingertips.

Learning Outcomes:

Develop proper finger placement and improve typing accuracy.
Increase typing speed through structured drills and exercises.
Master touch typing techniques without looking at the keyboard.
Build fluency in typing sentences, paragraphs, and figures.
Enhance efficiency in handling professional and personal typing tasks.
Gain confidence and reduce errors in daily typing activities.

Course Curriculum

Module 01: Getting Started
Module 02: DRILL 1 the home keys
Module 03: DRILL 2 e and i, g and h
Module 04: DRILL 3 o and n, shift keys and t
Module 05: DRILL 4 extra practice . and y
Module 06: DRILL 5 , and w
Module 07: DRILL 6 m and u
Module 08: DRILL 7 v and x
Module 09: DRILL 8 sentence drills
Module 10: DRILL 9 figures
Module 11: DRILL 10 alphabetical paragraphs
Module 12: Recap

Cost: 9.99 GBP

Duration: Upto 1 Hour

Facilities Management Diploma - IOMH - Institute of Mental Health , Online,United Kingdom

Mon, 23 Sep 2024 16:39:13 +04

The Facilities Management Diploma course is your chance to boost your career in a vital field. This Facilities Management Diploma program teaches you the essential skills needed to manage facilities effectively. You will learn how to handle space management, workplace services, and much more.

Each module is designed to build your knowledge step by step. You’ll explore important topics like health and safety, vendor management, and sustainable practices. These skills are crucial for creating efficient and safe work environments.

By the end of the Facilities Management Diploma course, you will be well-prepared to take on roles in facilities management. You’ll have the confidence to make informed decisions and improve any organization. Join us and take the first step toward a rewarding career in facilities management!

Learning Outcomes

Understand the fundamentals of facilities management.
Learn effective space management techniques.
Manage workplace services and human resources efficiently.
Navigate lease purchase and vendor relationships.
Implement health and safety standards in facilities.
Develop sustainable practices in facilities management.

Course Curriculum

Module 01: Introduction to Facility Management
Module 02: Space Management
Module 03: Managing Workplace Services
Module 04: Human Resource and Contract Management
Module 05: Lease Purchase and Vendor Management
Module 06: Health and Safety at Work
Module 07: Sustainable Facility Management
Module 08: Maintenance and Repairs
Module 09: Project Management
Module 10: Business Development and Succession Planning

Cost: 9.99 GBP

Duration: Upto 4 Hours

Office Administration - IOMH - Institute of Mental Health , Online,United Kingdom

Fri, 13 Sep 2024 13:10:11 +04

Transform your administrative skills with our Office Administration course. This Office Administration course is perfect for anyone looking to excel in office management and support roles. You’ll learn how to handle everyday tasks efficiently, from managing meetings to improving your communication skills.

The Office Administration course covers essential topics like business writing, telephone etiquette, and conflict management. It’s designed to make you a more effective administrator, helping you organize your work better and handle stress with ease. You’ll also pick up valuable skills in negotiation and time management.

By the end of this Office Administration course, you’ll be well-equipped to tackle any administrative challenge. Whether you’re aiming for a promotion or just want to become more efficient in your current role, this Office Administration course will give you the tools you need to succeed in office administration.

Learning Outcomes:

Master essential skills for effective office administration.
Improve business writing and communication techniques.
Manage meetings and provide constructive feedback.
Develop strong organisational and time management skills.
Handle telephone etiquette and negotiation scenarios with confidence.
Learn strategies for managing stress and resolving conflicts.

Course Curriculum

Module 1: Introduction to Office Administration
Module 2: Skills of an Effective Administrator
Module 3: Business Writing Skills
Module 4: Communication Skills
Module 5: Managing Meetings and Giving Feedback
Module 6: Organisational Skills
Module 7: Telephone Etiquette
Module 8: Negotiation Techniques
Module 9: Conflict Management
Module 10: Stress Management
Module 11: Time Management

Cost: 9.99 GBP

Duration: Upto 7 Hours

Minute Taking Administrator - IOMH - Institute of Mental Health , Online,United Kingdom

Mon, 02 Sep 2024 15:28:10 +04

Effective minute-taking is a crucial skill for any successful administrator. This Minute Taking course provides a straightforward approach to mastering the art of recording meeting details accurately and efficiently. You’ll learn how to prepare for meetings, understand the structure, and capture key decisions and actions.

The Minute Taking Administrator course covers all the essential aspects of Minute Taking, including your roles and responsibilities. You will also learn valuable tips and tricks to make the process smoother and build confidence in your minute-taking abilities.

With a focus on practical skills and modern technology, this Minute Taking Administrator course will equip you with everything needed to excel in minute-taking. Start today to enhance your administrative skills and become a vital part of any team with professional minute-taking expertise.

Learning Outcomes

Understand the fundamentals of Minute Taking.
Prepare effectively for minute-taking tasks.
Master the structure and flow of meetings.
Accurately record decisions and actions.
Gain confidence in your minute-taking role.
Utilize technology to streamline the minute-taking process.

Course Curriculum

Minute Taking Administrator
Module 01: Introduction to Minute Writing
Module 02: Preparation for Minute Taking
Module 03: The Meeting Structure
Module 04: Minute Meeting, Decision and Action
Module 05: Roles and Responsibility of Minute Taker
Module 06: Tips for Minute Taking
Module 07: Technology in Minute Taking
Module 08: Building Confidence

Cost: 9.99 GBP

Duration: Upto 3 Hours

Facilities Management - IOMH - Institute of Mental Health , Online,United Kingdom

Mon, 02 Sep 2024 13:57:31 +04

A career in Facilities Management allows you to create efficient and productive workplace environments. This Facilities Management course provides a thorough understanding of the key aspects of the field, from space planning and managing workplace services to implementing sustainable practices that enhance safety and efficiency.

You’ll learn about important topics like human resource management, vendor relations, and contract negotiation. Gain insights into lease management, maintenance, repairs, and project management to develop a comprehensive skill set in Facilities Management.

Perfect for both newcomers and seasoned professionals, this Facilities Management course equips you with the knowledge and tools needed to excel. Start today and learn how to build organized, safe, and sustainable workplaces that support both employees and organizational goals.

Learning Outcomes

Understand the fundamental principles of Facilities Management.
Gain insights into effective space management and workplace optimization.
Learn strategies for managing workplace services and maintaining high standards.
Explore human resource and contract management within facility operations.
Develop knowledge of sustainable practices and health and safety standards.
Master the concepts of maintenance, repairs, and project management.

Course Curriculum

Module 01: Introduction to Facility Management
Module 02: Space Management
Module 03: Managing Workplace Services
Module 04: Human Resource and Contract Management
Module 05: Lease Purchase and Vendor Management
Module 06: Health and Safety at Work
Module 07: Sustainable Facility Management
Module 08: Maintenance and Repairs
Module 09: Project Management
Module 10: Business Development and Succession Planning

Cost: 9.99 GBP

Duration: Upto 5 Hours

Admin, Secretarial & PA - IOMH - Institute of Mental Health , Online,United Kingdom

Mon, 02 Sep 2024 10:22:45 +04

The Admin, Secretarial & PA course provides all the essential skills needed for a thriving career in administration. Covering both foundational and advanced topics, this Admin, Secretarial & PA course prepares you to become a key contributor in any organization. From developing strong organizational abilities to mastering effective communication, you will learn how to handle a wide range of administrative tasks with confidence.

Throughout the Admin, Secretarial & PA course, you’ll focus on crucial aspects of office management, including business writing, time management, and meeting coordination, all of which are designed to boost your efficiency and professionalism. By the end of the program, you will understand the tools and strategies needed to keep an office running smoothly.

Whether you're starting out or looking to enhance your existing skills, this course helps you excel in Admin, Secretarial, and PA roles, making you an invaluable part of any team.

Learning Outcomes:

Develop strong administrative and organizational skills.
Master effective communication techniques, including body language and telephone etiquette.
Learn the essentials of business writing for professional settings.
Enhance time management skills to improve productivity.
Gain foundational knowledge in Excel and PowerPoint.
Understand the principles of meeting management and efficient administration.

Course Curriculum

Module 01: Personal Assistant
Module 02: Admin Support
Module 03: Administrative Management
Module 04: Organisational Skills
Module 05: Telephone Etiquette
Module 06: Business Writing
Module 07: Time Management
Module 08: Body Language and Effective Communication
Module 09: Meeting Management
Module 10: Excel Basics
Module 11: PowerPoint Basic

Cost: 9.99 GBP

Duration: Upto 19 Hours

Administrative Management - IOMH - Institute of Mental Health , Online,United Kingdom

Thu, 29 Aug 2024 12:49:31 +04

Administrative Management is a pivotal aspect of any thriving organization, blending organizational expertise with strategic insight. Our course offers a comprehensive dive into the fundamentals of office administration, where you'll master essential skills such as business etiquette, telephone proficiency, and the nuances of representing your boss and company with professionalism.

Progressing through the course, you'll delve into practical areas like managing mail services, arranging travel, and organizing meetings and conferences. You'll also enhance your abilities in time management and record-keeping, crucial for maintaining an efficient administrative environment. This comprehensive approach ensures you're well-prepared to handle various administrative tasks with confidence and precision.

As you advance, you'll refine your business writing and organizational skills while learning effective customer service techniques and managing invoicing and petty cash. With a focus on planning, scheduling, and overall administrative efficiency, this course equips you with the theoretical knowledge to excel in any administrative role. Whether aiming to improve your current skills or step into a new position, you'll gain the expertise needed to make a significant impact in Administrative Management.

Learning Outcomes

Master the fundamentals of office administration and effective administrative skills.
Develop expertise in business etiquette and professional communication.
Learn to manage mail services, travel arrangements, and meeting organization.
Enhance your time management and record-keeping abilities.
Improve business writing, organizational skills, and customer service techniques.
Gain proficiency in planning, scheduling, and handling invoicing and petty cash.

Course Curriculum

Module 01: Introduction to Office Administration
Module 02: Skills of an Effective Administrator
Module 03: Business Etiquette
Module 04: Business Telephone Skills
Module 05: Representing Your Boss and Company
Module 06: Mail Services and Shipping
Module 07: Travel Arrangements
Module 08: Organising Meeting and Conferences
Module 09: Time Management
Module 10: Record Keeping and Filing Systems
Module 11: Business Writing Skills
Module 12: Organisational Skills
Module 13: Communication Skills
Module 14: Customer Service
Module 15: Effective Planning and Scheduling
Module 16: Invoicing/Petty Cash

Cost: 9.99 GBP

Discount: 75% off through Laimoon!

Duration: Upto 8 Hours

Board of Directors Secretary - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:37 +04

Overview
This course provides an in-depth understanding of the role of the Board of Directors Secretaries in facilitating effective governance and compliance within organisations. It covers this critical role's key responsibilities legal obligations and best practices. Through lectures case studies interactive workshops and panel discussions participants will gain practical insights and tools to enhance their effectiveness as Board Secretaries.

Objective

By the end of this courseparticipants will be able to:
Understand the role and responsibilities of the Board of Directors' Secretary.
Navigate legal and regulatory requirements affecting board operations.
Facilitate effective board meetings and communication.
Implement best practices in governance and compliance.
Manage board-related documents and records efficiently.

Who Should Attend

Current Board of Directors Secretaries seeking to enhance their skills.
Aspiring board secretaries looking to understand the role and its requirements.
Corporate governance professionals involved in supporting boards.
Legal advisors and corporate lawyers working with boards.
Senior administrators responsible for board support functions.

Course Outlines
Day 1: The Role of the Board Secretary

Overview of corporate governance.
Key roles and responsibilities of the Board Secretary.
The Board Secretary as a governance advisor.

Day 2: Legal and Regulatory Framework

Understanding the legal environment for boards and companies.
Compliance obligations and the role of the Board Secretary.
Managing conflicts of interest and insider trading rules.

Day 3: Effective Board Meetings

Planning and preparing for board meetings.
The art of minute-taking and recording board actions.
Ensuring follow-up on board decisions.
Role-play exercise: Conducting a mock board meeting.

Day 4: Communication and Relationship Management

Enhancing board communication strategies.
Building relationships between the board and management.
Handling confidential and sensitive information.
Group discussion: Overcoming communication challenges.

Day 5: Document Management and Best Practices

Effective document and records management.
Implementing board evaluation and improvement processes.
Emerging trends in corporate governance.
Action planning: Developing a personal action plan to apply learnings.

Cost: 4900 USD

Duration: 5 Days

Employee Engagement and Motivation - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:35 +04

Overview
Employees who have good quality jobs and are managed well will not only be happier and more fulfilled but are also likely toperform better. Motivation and effective leadership lie at the heart of employee engagement. Thiscourse examines the nature of employee engagement and explains how to build a motivated engaged workforce by understanding the principles behind employee engagement. Delegates will cover a wide range of topics including:

Effective channels for employee voice
Gaining the support of senior leaders and line managers
Reinforcing purpose and vision
Leadership behaviours which engage and motivate
Empowering employees to shape their jobs
Inspiring changes in behaviour
Supporting team development
Measuring and reporting employee engagement

Delegates will leave the course with clear action plans that they can immediately implement to engage and motivate their teams to achieve their full potential.

Objective

Understand leadership models and stylesand their impact on engagement and motivation
Understand the importance of motivation and commitment
Apply different motivational techniques to increase engagement

Who Should Attend

Managers
Team leaders
Project Managers
HR Professionals
OD specialists

Course Outlines
Day 1 - Employee Engagement

What is Employee Engagement?
Effective channels for employee voice
Performance management systems that motivate
Gaining the support of senior leaders and line managers
Aligning employee engagement efforts to organisational goals
Reinforcing purpose and vision

Day 2 - Motivational Leadership

Moving from managing to leading
21st century leadership tools
Characteristics of an ideal leader
The power of vision
Leadership behaviours which engage and motivate

Day 3 - Motivating People

Empowering employees to shape their jobs
Theories of motivation
The leader's role in managing change
Inspiring changes in behaviour
Overcoming obstacles to change
Increasing organizational flexibility

Day 4 - Leading Motivated Teams

Characteristics of effective teams
Characteristics of ineffective teams
Managing the factors affecting team performance
Supporting team development
Understanding team member styles
Enhancing team member competencies

Day 5 - Improving Engagement and Performance

Gaining the benefits of empowerment
Dealing with socio-technical management
Coaching for improved performance
Adapting your message to different communication styles
Measuring and reporting employee engagement

Cost: 4900 USD

Duration: 5 Days

Stress Management - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:35 +04

Overview
Long hours heavy workloads job insecurity and conflicts with co-workers or bosses are all causes of stress in the workplace. The cost to businesses can be high given that stress leads to poorer performance absenteeism and in many cases employees leaving the organisation. This course focusses on the skills required to manage responses to stress and pressure in the workplace. Throughout this course delegates willexplore personal needs and differences learn how to maximize personal strengths discover strategies to cope with stress enhance their people skills and ability to prioritise effectively. Areas covered include:

Understanding yourself and others
Signs of stress and the stress cycle
Ways to manage stress
Thriving under pressure
The power of attitude
Managing your time
Benefits of prioritising
Review and evaluation of priorities

By the end of the course delegates will be better able to deal with pressure and stress allowing them to adopt a calmer approach which focuses on key priorities and frees them to perform at their best.

Objective
By the end of this interactive training programme, you will be able to:

Understand the source of your feelings and emotions
Employ techniques to rise above your destructive emotions
Understand the body-mind-spirit connection that can help you
Develop your skills and strategies for coping with stress
Reinterpret events thatl normally cause you to overreact
Understand basic principlestheoriesand relaxation techniques to help manage personal stress
Set priorities in terms of importance
Recognize the benefits of prioritising to manage your workloads

Who Should Attend

Team leaders
Managers
Supervisors
Anyone working in a stressful environment

Course Outlines
Module 1 - Understanding yourself and others

My personality style
Understanding your strengths and weaknesses
Locating support from your family members friends and colleagues

Module 2 - Managing stress

Signs of stress
Stress cycle
Ways to manage stress
How to challenge stress

Module 3 - Thriving under pressure

Taking responsibility
The power of your attitude
Dealing with workplace changes
Being calm under pressure
Managing your time
Developing your action plan

Module 4 - Setting Priorities

Definition of priorities in the workplace
Benefits of prioritising
Order of priorities in terms of importance
Ways of prioritising
Implementing the priorities
Review and evaluation of priorities

Module 5 - Practice and Action Planning

Study of practical cases
Action Planning

Cost: 4900 USD

Duration: 5 Days

Advanced Skills of Office Management and E-Secretariat - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:35 +04

Overview
Realise the importance of defining and understanding your crucial role as a secretary or office manager. Be able to planorganize and prioritize effectively by using computer. Use filing and archiving systems by using computer effectively. Foster a productive and efficient office environment. Organize and structure processes and procedures by using computer properly. Better utilize and organize your time by using computer programs. File and archive your electronic documents easily. Use office management software effectively.

Who Should Attend
Office Managers, Management Assistants, Senior Secretaries.
Anyone becoming an office manager, executive secretary, or taking office- management responsibilities.
Lecturers, instructors and professionals teaching subjects related to the program title.

Course Outlines
Day 1

Understanding the core components of the office manager role:
Functions.
Roles.
Responsibilities.

Day 2

The Art of Effective Planning and Organizing by using computer:
How to plan
a step by step framework for success.
Documentation control
ensuring you have the facts at your fingertips.
Organizing and structuring processes and procedures.
Problem solving and decision making.

Day 3

Effective Communication
written and spoken:
Email communication.
Meetings.

Day 4

Office management software.
Filing and classification of files.
Making presentations.
Time management by using computer.
Planning for meeting management by computer.
E-meetings management.

Day 5

Effective filing and archiving system by using computer:
Understanding the different technique of filing and archiving.
Document identification and classification.
Document preparation.
Office Etiquette.
Handling confidential information.
Dealing with sensitive information.
Developing a professional image.
Policies and procedures.
Archiving your E-mail and Documents.
Exercises and case studies.

Cost: 4900 USD

Duration: 5 Days

Office Management and Executive Secretarial Skills - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:35 +04

Overview
This five-day event is designed to increase the skills of Senior Support Personnel across a range of disciplines. The program identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal communication organisational and time management competencies. As can be seen from the course outline below the event is broken down by the day to broadly reflect the key components of the role. However as you will discover when you attend the event such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event you will practice communication organisational and planning skills on an on going and linked basis as you would within your normal working environment.

Objective
In attending this programdelegates will be able to:

Identify the critical components within the job role of the Office Manager/ Executive Assistant.
Understand what makes an effective executive secretary.
Learn better ways to think on their feet with powerful decision-making techniques.
Analyse and maximise the use of time and better manage their time.
Improve their communication skills and enhance team communication skills to a higher level.
Take responsibility and manage crises.
Achieve confidence through assertiveness.
Work under pressure to achieve objectives.
Successfully organise meetings.
Build an approach that suits their style and workplace.
Develop techniques for using your initiative and 'Thinking Outside the Box'.
Manage difficult people and situations.
Appreciate the skills and competencies required to fulfil their job role effectively.
See the benefit of proactively integrating such competencies to support Managers within an organisation.
Identify and practice approaches that will benefit them in managing the tensions and demands of their work in such a position.
Be exposed to and practice techniques in competencies essential to the Office Manager / Executive Support role.

Who Should Attend

Office Administrators of Top Management.
Office Managers and Executive Secretaries of CEO's.
Supervisors of clerical and administrative staff.
Executive or Personal Assistant to Senior Management.
Individuals with office management experience.

Course Outlines
Day 1 - The Role of the Executive Secretary/PA:

Job definition and analysis.
Identification of personality type.
How to project an image of self-confidence and professionalism.

Day 2 - Time and Stress Management:

Analyse time usage.
Work prioritizing and scheduling.
Travel arrangements.
Diary management.
The key steps in the problem-solving and decision-making model.
Teams and decision-making.
Different strategies that can be used in decision-making.

Day 3 - Communications:

What is communication?
Improving communications within an existing team.
Oral and listening skills.
Reporting to Management.
Negotiation skills and techniques.
Comparison of telephone / face to face / written communications their effectiveness and suitability for different situations.
Effective Communication.
Communication barriers.
Use body language effectively.
Positive thinking.
Listening skills.
Dealing with difficult people and difficult situations.

Day 4 - Organizing Meeting:

What makes good meetings good / bad meetings bad?
Obstacles to meeting effectiveness.
Key Characteristics of an effective meeting.
Meeting rules.
Meeting process.
Agenda setting.
Meeting evaluation.
Meeting room.
Recording devices

Day 5 - The Working Day:

Practicing a 'typical day' simulated scenario incorporating issues and techniques from the week.
Identifying an approach and style that suits you as an individual.
Reporting to Management
presentation and negotiation techniques
Personal Action Plan.
Using computer and electronic office management and secretary (work- shop).

Cost: 4900 USD

Duration: 5 Days

Effective Office Management and Administrator Skills - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:35 +04

Overview
This course is designed to improve the skills of the participants as Office Managers Secretaries and Administrators in the esteemed organisations they are working or aspiring to join soon. The program abides by all the required tools and advanced techniques to enhance the behavioural and interpersonal skills of the participants to the highest level. Delegates of this program are ensured to stay in control and on top of all their responsibilities along with rewards per their performance and credibility.

Objective

Aware of the competencies in the administration domain in the global panorama
Know their Job role and responsibilities
Streamline work responsibilities and work environment
Improve effective communication and win goals
Develop interactions and relationships among team members
Develop both intrapersonal as well as interpersonal skills
Learn Time Management Skills
Improve the organisational and planning methods
Indulge into creative thinking by applying the advanced techniques they will learn
Improve conflict management abilities
Set priorities while scheduling diaries
Overcome stress and balance between personal and professional life

Who Should Attend
The Effective Office Management and Administrator Skills program is ideal for professionals involved with running the admin and operations at executive to mid-senior levels. Professionals such as Office managers, operations managers, administrators, team leaders, supervisors, secretaries, support staff and personal assistants in corporate and governmental organisations can attend this course for a rewarding outcome.

Course Outlines

Harnessing Advanced Administrative Skills
Introduction
Mind Mapping Techniques- controlling the power of the mind
Study of Right Brain/Left Brain Theory
Planning by using the techniques of the Gantt chart to manage work progress
Meeting Deadlines for big projects
Improve the Admin Skills by Introducing unique problem-solving techniques
Unique and effective decision-making by applying the advanced tools
Learning to arrange effective meetings
Noting the minutes of meetings
Learn to work for more than one manager
Dealing with Perception and Behaviour
Introduction to perception and how it affects behaviour
Dealing with 6-9 situations at a time
Empathy
Understanding the requirements and pressures of other departments
Advanced Conflict Management Techniques
Planning and Goal Setting
Importance of Goals
Why people set goals
Coincide with personal and organisational goals
How to set goals strategically
Definition of realistic goals
Study of Goals
Making Action Plans
Communication & Body Language
Improving Business Communication
Telephonic Skills
Communicating while handling complaints
Learning telephonic etiquette
Perfect Telephonic Role Play
Etiquettes of email drafting
Selecting persuasive sets of words while drafting letters memos and emails
Using proper language during writing
Importance of Body Language
How can gestures work
Positive and negative implications of Body Language
Creating a Positive Office Environment
Take the initiative to create a positive office environment
Meet the expectations of the senior management and stay a step ahead
Develop a good relationship with the boss
Sharing goals and visions with the other employees
Personal SWAT analysis
Incorporate the latest techniques for an effective secretary
Team Building Spirit
Be a people's person but headstrong about implying strategies
Focus on developing teams and retaining the team spirit
Strict the rules
Develop excellent interpersonal yet professional communication with colleagues
Improving the etiquette of meeting visitors
Charming personality
Body language
First impressions do matter
Benefits Of Time Management
Importance of Time Management for organisational growth
Juggling multiple tasks at a time
Set your own goals and be a go-getter
Pick up the time wasters and take action at the workplace
Conquer stress by handling the work pressure systematically
Set priorities for your work
Make quick decisions for the organisational benefits
Assessment and Discussion
Making an action plan
Applying the action plan at the workplace
Feedback

Cost: 4900 USD

Duration: 5 Days

Office Management - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:35 +04

Overview
Traditionally managers make up the largest managerial layer in an organization. The Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly it is essential that those in management be committed to the goals of the organization and understands how to effectively execute these goals. It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organisation's structure or size it will benefit from employing well-trained managers. Having a manager understand their role in the organization is very important. They are in communication with a very large percentage of the company and will have a large impact throughout the organisation.

Objective
Define management.
Understand ethics in the workplace.
Manage information and make decisions.
Be familiar with the control process.
Use organizational strategies to facilitate change.
Create structures and processes to manage teams.
Manage as a leader.
Realise the importance of defining and understanding your crucial role as an office manager.
Be able to planorganize and prioritise effectively.
Foster a productive and efficient office environment.
Better utilisation of time management.

Who Should Attend
Office Managers, Management Assistants, Senior Secretaries.
Anyone becoming an office manager, executive secretary, or taking office- management responsibilities.

Course Outlines
Day 1 - Real-World Case Studies and Action Planning
Functions.
Roles.
Responsibilities.

Day 2 - The Art of Effective Planning and Organising.
How to plan
a step by step framework for success.
Documentation control
ensuring you have the facts at your fingertips.
Organising and structuring processes and procedures.
Problem solving and decision making.

Day 3 - Effective Communication
written and spoken:
Email communication.
Meetings.

Day 4 - Office management software.
Filing and classification of files.
Making presentations.
Time management.
Planning for meeting management.

Day 5 - Effective filing and archiving system:
Understanding the different technique of filing and archiving.
Document identification and classification.
Document preparation.
Office Etiquette.
Handling confidential information.
Dealing with sensitive information.
Developing a professional image.
Policies and procedures.
Exercises and case studies.

Cost: 4900 USD

Duration: 5 Days

Building and Sustaining an Effective Project Management Office (PMO) - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:35 +04

Overview
Creating a Project Management Office (PMO) is one of the most powerful steps any organisation can take to integrate the processes and tools that enable organisational mastery of project management. In addition to the tactical benefits a PMO can provide it can also offer a compelling strategic advantage by helping teams collaborate create learn and harvest the expertise from their projects so that others may re-use it. Specific actions can be taken to ensure a comprehensive realistic appropriate project management support function that adds value not overhead. This course outlines three steps that address how to define implement and manage a PMO as a strategic function within the organization that adds immense value. As an Authorised Training Partner of the PMI after completing this course you will earn 20 PDU hours which can be used towards maintaining your status with PMI. The breakdown of hours is shown below in the Talent Triangle. You can find more details about our course with the PMI using the course identifier LTFEPMI03.

Objective
The course provides participants with an in-depth:
Understanding the approach to defining the appropriate PMO for an organisation.
Guidance to help prevent critical omissions in conceptualising a PMO.
Awareness of the multiple inputs from a wide variety of people in the organisation to ensure the PMO is well-defined in alignment with the organisation's needs and wants.
Ability to CreateDocument and Validate a PMO Charter
Ability to develop an implementation plan that addresses the PMO in terms of the organizationinfrastructure and institution.
Knowledge of the way to manage a PMO taking into account the ability to create and sustain customer responsiveness and delightprocess efficiencies appropriate to the organizationa focus on future trends and employee retention.
The course will provide a PMO working journal where key learning points and action plans can be captured so the participants can apply the acquired knowledge and skills immediately upon return to work.

Who Should Attend
Anyone works in the Projects Enviroments,

Course Outlines
Day 1 Define the PMO
Rationale for a Project Management

Office
Purpose & Definition

Vision & Mission
Organizational Considerations
Values & Behaviors
Strategic Business Drivers
Project vs. Program vs. Portfolio
PMO Capacity
Environmental Issues
Service Levels
Formal PMO Organizational Models
Scope of Authority

Day 2 Potential Functions
Process Development & Integration
Tools & Templates
Project Team Support
Project & Program Planning Support
Project & Program Execution Support
Portfolio Management Support
Organizational Training
Intellectual Capital Management

Day 3 Implement the PMO
Validation

Goal Setting
Executive Support
Budget
Implementation as a Project

Organization

Charter
Leadership

Skill Sets & Staffing
Roles & Responsibilities

Day 4 Infrastructure Requirements
Location
Operating Guidelines
Methods & Standards

Integration

Managing Communications
Phased Implementation
Barriers & Enablers
Transition to Managing the PMO

Day 5 Manage the PMO
Environment

Performance Standards
Metrics
Consequences
Job Engineering

Future Trends
Technology
Leadership

Cost: 4900 USD

Duration: 5 Days

Mastering Problem Resolution and Complaint Management - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:35 +04

Overview
This 10-day comprehensive course focuses on teaching participants the strategies and skills necessary to effectively handle problems and manage complaints in a professional manner. The course will cover a variety of topics including understanding the nature of complaints effective communication techniques problem-solving strategies developing a complaint resolution process and maintaining customer relationships.

Objective
By the end of this courseparticipants will be able to:
Understand the nature and types of complaints.
Apply effective communication techniques for handling complaints.
Utilise problem-solving strategies to address complaints.
Develop and implement a complaint resolution process.
Understand how to maintain and repair customer relationships post-complaint.

Who Should Attend
This course is ideal for professionals in customer-facing roles, customer service managers, team leaders, and anyone responsible for handling complaints in their organisation.

Course Outlines
Day 1 - Understanding Complaints
Introduction to the nature of complaints
Understanding the impact of complaints on businesses
Types of complaints and their origins

Day 2 - Effective Communication Techniques
Importance of effective communication in complaint management
Active listening and empathy in complaint resolution
Assertive communication strategies

Day 3 - Problem-Solving Strategies
Introduction to problem-solving techniques
Steps in problem-solving for complaint resolution
Case studies: Real-world problem-solving examples

Day 4 & 5 - Developing a Complaint Resolution Process
Importance of a systematic complaint resolution process
Steps to develop a complaint resolution process
Implementing the complaint resolution process

Day 6 & 7 - Complaint Management Skills
Techniques for handling complex complaints
Role-play: Managing various complaint scenarios
Assessing complaint management skills

Day 8 & 9 - Maintaining Customer Relationships
Understanding customer satisfaction and loyalty post-complaint
Techniques for rebuilding trust with customers
Role-play: Repairing customer relationships

Day 10 - Future Trends in Complaint Management
Overview of future trends in complaint management
Utilising technology in complaint management
Concluding remarks and course review

Cost: 4900 USD

Duration: 5 Days

Managing Workplace Dynamics and Conflict - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:35 +04

Overview
The dynamics of a workplace - the way people interact in their relationships with coworkers - has a highly significant impact on both the wellbeing of employees and the productivity and success of any organisation. Unaddressed unhealthy workplace dynamics - such as lack of trust and respect between team members conflict toxic interactions a tense atmosphere blame culture and real or perceived unfairness - can lead to widespread employee dissatisfaction and disengagement burnout and loss of staff. In contrast healthy workplace dynamics - reflected in respect trust mutual support and acceptance of differences between co-workers - results in effective collaboration in teams high productivity psychological and emotional wellbeing and higher staff loyalty and retention. This is a highly interactive course providing powerful models and processes opportunities for reflection role plays and case studies to support you to practically apply your learning for maximum impact and lasting change in your organisation.

Objective
Comprehend the detrimental impact of unhealthy workplace dynamics and conflict on staff wellbeing and team productivityand the value and benefits of healthy workplace dynamics
Understand the most common disruptive relationship dynamics that create conflict in the workplacehow they play out and how to spot them
Use models such as The Drama TriangleDISC Theory for conflict management and The Polyvagal Theoryto understand - and discover solutions to - dysfunctional dynamicsfor more harmony and productivity in your team
Assess the dynamics currently playing out in your organisation and explore possible root causes and solutionsincluding a review of policiesprocedures and management styles that could potentially contribute to conflict and disharmony
Effectively deal with conflict and successfully manage difficult dynamics with skill and emotional intelligenceand help to establish respect and trust between team members
Lead by example to promote a psychologically safe environment and positively influence the dynamics and culture of your organisation
By the end of this courseyou will be able to effectively manage difficult workplace dynamics and take leadership in promoting healthy dynamics that result in wellbeing and productivity in your team and organisation - whether you are in a managerialteam leader or team member position.

Who Should Attend
This course is for managers, team leaders and employees who want to take leadership in promoting harmonious working relationships and a healthy workplace environment in which both team productivity and staff wellbeing thrive.

Course Outlines
Day 1:
Introduction to workplace relationship dynamics
understanding the impact
Common disruptive dynamics causing disharmony and conflict including The Drama Triangle and its roles of Persecutor Victim and Rescuer and Lencioni's Five Dysfunctions of a Team
How to identify unhealthy dynamics in your team and organisation

Day 2:
Personal reflection and conducting an assessment of your organisation's workplace dynamics
Exploring root causes and solutions
Example case study

Day 3:
Understanding team dynamics using the GRIP Model for effective teamwork and Tuckman's Stages of Group Development
How to promote respect trust belonging and collaboration in teams
Case study

Day 4:
Introduction to conflict management models such as the Thomas-Kilmann Conflict Mode Model and DISC Model
Using emotional intelligence and communication skills for effectively dealing with conflict and difficult dynamics
Understanding stress and addressing uncollaborative behaviour through a nervous system lens using The Polyvagal Theory
Role play practice

Day 5:
Establishing a psychologically safe and mutually supportive workplace environment
Leading by example and having ongoing positive influence in the dynamics of your team and organisation
Final reflection of your insights and recap of learning to create an effective and practical action plan for maximum benefit for your team and organisation

Cost: 4900 USD

Duration: 5 Days

Certified Office Manager Specialist (COMS) - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:35 +04

Overview
In today's fast-paced business environment a skilled and efficient office manager is critical in ensuring smooth operations maximising productivity and supporting organisational success. The Certified Office Manager Specialist (COMS) training program equips you with the essential skills and knowledge to excel in this dynamic role.

Objective
Master essential office management skillsincluding schedulingdocument managementand communication.
Enhance project management expertise in planningorganisingand leading successful projects.
Develop strong leadership skills to motivatedelegateand manage teams effectively.
Cultivate problem-solving abilities to resolve challenges and ensure smooth office operations.
Gain a comprehensive understanding of human resource management fundamentals for the office environment.
Discover best practices for leveraging technology in a modern office setting.

Who Should Attend
This comprehensive program is designed to benefit various professionals seeking to excel in office management and leadership roles. Here's a breakdown of the ideal audience:
Aspiring Office Managers and Professionals
Current Office Managers
Administrative Assistants & Support Staff
Business Owners & Entrepreneurs
Anyone Seeking to Enhance Office Management Skills: Individuals in related roles (, project coordinators, executive assistants) seeking to strengthen their office administration and leadership capabilities.

Course Outlines
Day 1: Mastering Office Administration
The COMS Role & Responsibilities
Effective Office Organisation Systems
Time Management & Prioritisation Techniques
Communication Skills for Office Professionals.

Day 2: Building Your Communication and Interpersonal Skills
Professional Communication Strategies
Customer Service Excellence
Interpersonal Skills for Collaboration
Conflict Resolution Strategies.

Day 3: Developing Strong Leadership Capabilities
Leadership Styles & Effectiveness
Building & Motivating High-Performing Teams
Delegation Strategies & Empowering Staff
Effective Communication for Leaders

Day 4: Mastery in Problem Solving & Best Practices
Identifying & Analysing Problems
Creative Problem-Solving Techniques
Effective Decision-Making Frameworks
Adapting to Change & Embracing Best Practices

Day 5: Technology in the Modern Office
Technology in the Modern Office
Emerging Technologies & Impact on Office Operations
Course Review

Cost: 4900 USD

Duration: 5 Days

Documentation Management - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:33 +04

Overview
Effective document management is essential for any organisation in today's information age. This comprehensive 5-day program equips you with the skills and knowledge to streamline your document creation storage retrieval and control processes. Through interactive lectures practical exercises and real-world case studies you will gain the ability to implement a robust documentation management system () that improves efficiency ensures compliance and empowers your organisation to leverage knowledge effectively.

Objective

Understand the fundamental principles of effective document management.
Evaluate document lifecycles and implement efficient document creationstorageand retrieval strategies.
Learn best practices for document version controlsecurityand access control.
Learn industry-standard document management systems () and tools.
Design and implement a customised to meet your organisation's needs.
Develop strategies for optimising document workflows and collaboration processes.
Understand the legal and regulatory requirements for document retention and compliance.
Gain insights into emerging trends in document management technologyincluding cloud-based solutions and artificial intelligence (AI) applications.

Who Should Attend

Administrative Assistants and Office Managers: Gain the skills to streamline document creation, storage, and retrieval processes.
Project Managers and Team Leaders: Learn how to manage project documentation efficiently and facilitate collaboration.
HR Professionals: Develop expertise in managing personnel files and ensuring compliance with HR regulations.
Records Managers and Archivists: Learn best practices for long-term document storage and archival procedures.
IT Professionals: Gain insights into DMS options and integration with existing IT infrastructure.
Anyone involved in document creation, editing, or access: Learn how to leverage a DMS effectively to improve their work processes and knowledge sharing.

Course Outlines
Day 1: The Importance of Documentation Management

Introduction to Document Management: Understanding the role of document management in organisational efficiency knowledge management and compliance.
The Cost of Paper Chaos: Identifying the hidden costs of poorly managed documents.
Document Lifecycle Management: analysing the various stages of a document's lifecycle from creation to disposal.
Benefits of a Robust Documentation Management System (DMS): Exploring how a can optimise workflows improve information sharing and enhance decision-making.

Day 2: Building a Strong Foundation

Document Classification and Indexing: Developing a system for efficient document classification and indexing for easy retrieval.
Version Control and Change Management: Mastering strategies for tracking document versions and changes and ensuring access to the latest versions.
Document Security and Access Control: Implementing security protocols to ensure confidentiality and access control for sensitive documents.
Understanding Retention Policies and Legal Requirements: Learn best practices for document retention comply with relevant regulations and dispose of outdated documents defensibly.

Day 3: Implementing a Documentation Management System (DMS)

Exploring Popular DMS Options: Evaluating different types of DMS solutions including on-premises cloud-based and open-source systems.
Defining Your DMS Requirements: Identifying your organisation's needs and selecting a DMS that fits your needs and budget.
Configuring and Implementing a DMS: Understanding the basics of setting up and customising a DMS for your organisation.
Document Scanning and Conversion Strategies: Learn best practices for document scanning conversion to digital formats and integration into your DMS.

Day 4: Document Security & Access Control

Information Security Fundamentals: Understanding security threats and implementing data protection measures.
Access Control Mechanisms: Setting user permissions roles and access levels for document security.
Auditing & Compliance: Establishing processes for document auditing and ensuring compliance with regulations.
Disaster Recovery Planning: Developing data backup recovery strategies and emergency business continuity.

Day 5: The Future of Documentation Management

Emerging Trends in Document Management: Exploring new technologies like artificial intelligence (AI) and its applications in document management ( automatic document classification intelligent search).
Cloud-Based Document Management Solutions: Understanding cloud-based DMS options' benefits and security considerations.
Measuring the Success of Your DMS: Evaluating key metrics to measure the effectiveness of your DMS implementation.
Continuous Improvement and Best Practices: Develop a culture of continuous improvement and share best practices in document management across your organisation.

Cost: 4900 USD

Duration: 5 Days

Office Admin & Receptionist - IOMH - Institute of Mental Health , Online,United Kingdom

Wed, 26 Jun 2024 13:44:46 +04

The Office Admin & Receptionist course is designed to help you become a skilled professional in office management. You'll learn the key skills needed to manage administrative tasks, from handling business calls to organizing meetings. This Office Admin & Receptionist course will teach you how to keep records, manage time, and provide excellent customer service.

You will also learn to represent your boss and company with confidence. The Office Admin & Receptionist course covers everything from making travel arrangements to managing mail services. With these skills, you will be ready to handle any office task efficiently.

By the end of this Office Admin & Receptionist course, you will have the knowledge to be a valuable team member in any business. Boost your career and open up new job opportunities with these essential office skills.

Learning Outcomes

Master effective communication and business writing skills.
Develop impeccable organizational and time management abilities.
Learn to manage travel arrangements and meetings with precision.
Understand the nuances of customer service and telephone etiquette.
Gain expertise in record-keeping, filing systems, and invoicing.
Enhance your ability to represent your boss and company professionally.

Cost: 9.99 GBP

Duration: Upto 6 Hours

Information Management - IOMH - Institute of Mental Health , Online,United Kingdom

Wed, 26 Jun 2024 12:53:22 +04

Our Information Management course equips you with essential skills to handle and safeguard valuable information. Spanning from fundamental concepts to advanced strategies, this comprehensive training ensures you can manage data effectively.

Firstly, you’ll grasp the fundamentals of Information Management, understand how data is organized and used in businesses. Next, you’ll explore strategies to protect this data from unauthorized access and ensure its integrity.

Furthermore, the Information Management course dives into practical applications like databases and Management Information Systems (MIS), showing you how these tools are crucial in modern organizations. You’ll also learn about ethical considerations and the importance of data protection, preparing you to navigate the complex landscape of information security.

By the end, you’ll be equipped with the knowledge and skills needed to excel in roles such as Information Manager, Data Analyst, or Information Systems Auditor. Join us and take the first step towards mastering Information Management today!

Learning Outcomes:

Understand foundational concepts of Information Management.
Develop strategic approaches to Information Management.
Analyse the role of databases in Information Management.
Evaluate the significance of Management Information Systems (MIS).
Explore ethical and social issues in data protection.
Implement auditing practices in Information Systems.

Cost: 9.99 GBP

Duration: Upto 2 Hours

Business Administration Advanced Diploma - Learndrive , England

Thu, 20 Jun 2024 14:14:29 +04

Business Administration Advanced Diploma – Level 5

Elevate your career with the Business Administration Advanced Diploma – Level 5 course. Master strategic management, financial planning, HR, and global business practices. Perfect for aspiring leaders seeking comprehensive business administration skills.

Learning Outcomes

Master the intricacies of financial and business finance management.
Develop effective business development and succession planning strategies.
Enhance skills in human resource and operations management.
Apply strategic analysis to product development and scope.
Navigate the complexities of business and contract law in the UK.

Course Overview

The Business Administration Advanced Diploma – Level 5 course is a detailed program designed for individuals aiming to ascend to higher echelons of business management. This course blends theoretical knowledge with practical application, preparing you to meet modern business challenges head-on.

“Financial Management” and “Business Finance” modules set the stage, providing you with a solid foundation in managing finances and accounting principles essential for any business leader. “Business Development and Succession Planning” ensures you are well-equipped to guide your business towards growth and prepare for future leadership transitions.

The twin modules on “Human Resource Management” delve into effective strategies for managing your most valuable asset – your people. In “Strategic Analysis and Product Scope” and “Strategic Management,” you will learn how to conduct thorough market analyses and develop strategies for product development and business expansion.

“Planning and Forecasting Operations” and “Operations Management” focus on the logistics of running a business efficiently, while “Sales Management” and “Sales and Distribution Management” provide insights into optimizing sales processes and distribution networks.

“Managing Risk and Recovery” along with “Economic Models and Business” give you the tools to identify potential risks and implement recovery strategies, backed by economic principles. “Business and Contract Law (UK)” offers a deep dive into the legal aspects of running a business in the UK.

“Conflict Management and Business Negotiation” and “Business Leadership” are crucial for honing your leadership qualities and negotiation skills, enabling you to resolve conflicts and steer successful deals. “Marketing Strategy” arms you with tactics to position your products effectively in the market.

Finally, “Business in the Global Environment” expands your viewpoint, preparing you to operate and compete in the international business arena.

This comprehensive diploma course is perfect for those seeking to strengthen their business acumen across a range of key disciplines. Enroll now to gain the skills and knowledge to thrive in advanced business administration roles.
Course Description

This course is an excellent learning opportunity for those who are passionate about the topic and who are interested in a successful career within the relevant industry. Professionals currently working in this field who wish to brush up on their knowledge and advance their careers may also enrol in this ;

In the Business Administration Advanced Diploma – Level 5 Course, you will find a number of engaging, in-depth modules that will provide you with comprehensive theoretical knowledge that will enable you to succeed in your career. As proof of your completion, you will receive a free e-certificate from Learndrive.
Using computers, tablets, smartphones, and other internet-enabled devices, you can access the course modules at your own pace. Invest in your professional development today and learn skills that will lead to your dream job. Become a career leader by taking this course online.

What Do You Get With The Business Administration Advanced Diploma – Level 5 Course?

Courses Materials in bite-sized format for the most accessible learning experience
Exams that test and consolidate your understanding
Free e-certificate after passing the course
Flexible study time and pace

Course Design

Students can access the course using any internet-connected device through our online learning platform. You may study at your own pace since there are no formal deadlines or teaching schedules.

Certification

The learners who pass the course will receive a Learndrive Certificate as a badge of ;The e-certificate is free of charge. There is a small fee, however, if you want a hard copy of your certificate.

Who Is This Course For?

The course is right for you if you already work in this industry or want to make the transition. This Business Administration Advanced Diploma – Level 5 Course is designed to enhance your expertise and improve your ;

Cost: 10 GBP

Duration: Upto 5 Hours

Office Management - London Training For Excellence , Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Riyadh, Jeddah, Al Kuwait, Muscat, Manama, Kuwait City, Doha,Netherlands,United Arab Emirates,United Kingdom

Tue, 25 Apr 2023 13:26:39 +04

Overview
The Chairman's Office plays a pivotal role in ensuring the smooth operation of an organisation. This intensive 5-day program equips you with the knowledge and skills required to excel in this critical role. You will comprehensively understand the Chairman's Office's functions protocols and best practices through interactive lectures case studies group discussions and practical exercises. Learn to manage the Chairman's agenda facilitate effective communication and provide exceptional administrative support becoming an invaluable asset to the Chairman and the organisation.

Objective

Understand the core functions and responsibilities of the Chairman's Office.
Develop a solid foundation in business etiquette and executive-level communication.
Master effective diary management and scheduling techniques for the Chairman's busy calendar.
Learn proven strategies for information gatheringresearchand briefing preparation.
Develop exceptional organisational and time management skills to prioritise tasks and maintain efficiency.
Gain expertise in managing board meetingspreparing agendasand facilitating productive discussions.
Understand critical communication protocols for internal and external stakeholders.
Develop solid interpersonal and conflict-resolution skills to navigate diverse situations.
Master project management techniques for handling complex tasks assigned by the Chairperson.
Gain insights into effective delegation and building a solid working relationship with the Chairman's team.

Who Should Attend

Executive Assistants and Administrative Staff supporting Chairpersons or CEOs.
Aspiring Professionals looking to enter the field of executive office management.
Existing Chairmen's Office Staff seeking to refine their skills and knowledge.
Individuals seek a career change towards a high-pressure, strategic support role.

Course Outlines
Day 1: The Heart of the Organisation: The Chairman's Office
Introduction: Understanding the strategic role of the Chairman's Office and its impact on the organisation.
Functions & Responsibilities: Delving deeper into the critical functions of the Chairman's Office including agenda management communication and administrative support.
Business Etiquette & Executive Communication: Mastering communication protocols professional presentation skills and effective writing for the Chairperson.

Day 2: Mastering Time Management & Prioritisation
Diary Management & Scheduling Strategies: Effective calendar management techniques to prioritise the Chairman's time and optimise his schedule.
Information Gathering & Research: Developing skills for efficient research information filtering and preparing concise and insightful reports for the Chairperson.
Prioritisation & Task Management: Gaining expertise in prioritising tasks managing deadlines and maintaining a high level of organisation.

Day 3: Boardroom Dynamics & Meetings Management
Board Meetings & Governance: Understanding the roles and responsibilities of the Board of Directors with a focus on board meeting management.
Preparing Effective Agendas & Briefing Materials: This course focuses on developing skills for crafting clear and concise board meeting agendas and supporting materials.
Facilitating Productive Discussions & Managing Conflict: Learning techniques to facilitate productive boardroom discussions manage information flow and navigate differing perspectives.

Day 4: Communication & Stakeholder Management
Internal & External Communication Strategies: Understanding communication protocols for diverse stakeholders including board members executives and the media.
Managing Information Flow & Confidentiality: Developing strategies for managing sensitive information maintaining confidentiality and ensuring clear internal communication.
People Skills & Conflict Resolution: Honing people skills for effective collaboration managing expectations and resolving conflict constructively.

Day 5: Delegation Project Management & Building a Team
Delegation Strategies: Mastering the art of delegation identifying tasks for appropriate team members and providing clear instructions.
Project Management for the Chairman's Office: Developing project management skills to manage complex tasks efficiently and effectively.
Building a Strong Working Relationship with the Chairman's Team: Understanding teamwork dynamics fostering open communication and creating a collaborative work environment.

Cost: 4900 USD

Duration: 5 Days

Effective Contract Administration - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague,Dubai,Mumbai

Thu, 23 May 2019 14:56:36 +04

Contract Law plays very important role in business and help protecting your business interests also your company’s rights. This course will take you through learning how and when contract is formed, analysing various terms in the contract, identifying various factors that can quash contract and ways to discharge contract also ways to protect the company if there is a breach of contract. The course will give you some real examples, case studies that will give you an opportunity to apply the knowledge attain to an actual situation.

Objective

Effectively conduct contract administration and manage change
Interpret contracts and recognize terms and conditions that protect or threaten you Keep contracts and subcontracts on track every step of the way
Modify, terminate and closeout contracts
Apply hands-on systems for performance monitoring and swiftly spot and correct problems
Document a contract administration plan

Cost: 4500 USD

Duration: Upto 5 Days

Office Management and Effective Communication Skills - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich,Dubai,Mumbai,United Kingdom

Tue, 16 Apr 2019 16:04:59 +04

This Advanced Office Management & Effective Administration Skills course is designed specifically for the Office Managers, Secretaries and Administrators to enhance the interpersonal skills, communication skills at top level with all the tools and advances techniques and aims to help office managers, administrators and secretaries refresh and build on their skills in order to remain competent in their working ;This course tackles all these behavioural skills while focusing on areas related to the use of technology to get things done effectively and ;
The course will cover the major factors of an administration/office management role and will highlight the different approaches for an effective office and support team. IT will build key skills that will help delegates to enhance their effectiveness while achieving greater job satisfaction. It is very important to understand the office management and having great communication skills. The course will include key ;

Communication skills
Interpersonal skills
Time management skills
Planning & organisational skills
Critical-thinking skills
Office Management
Administrative skills

Cost: 4500 USD

Duration: Upto 5 Days

Decluttering Your Home - International Open Academy , Online,United Kingdom

Tue, 02 Apr 2019 15:09:04 +04

Let go of clutter and transform your life today!
No matter how hard you try to declutter your home, do papers and clothes pile up left and right? Are you constantly losing everyday items? Do you feel overwhelmed by the clutter in your home and don’t even know where to begin?

The National Association of Professional Organizers reports we spend one year of our lives looking for lost ;That’s 8,760 hours spent searching for things that shouldn’t even be lost in the first place!

A cluttered space can be very overwhelming and cause added stress to your life. Being disorganized has a negative impact on productivity, happiness, motivation and your state of mind.

It can even affect your eating ;44% of people say that they make unhealthy eating choices when their home is messy.

Unfortunately, a lot of people get to the point where they are so overwhelmed that they just leave the mess as is because they don’t know where to ;But, guess what? It doesn’t have to be that way.

Welcome to the wonderful world of decluttering! Think Marie Kondo meets International Open Academy. This course will take you step by step as you learn how a decluttered space can transform your life ;You’ll learn how clutter affects your overall well being, how to say goodbye to items that are no longer serving you, how to keep your space organized and clutter-free for the rest of your life and so much more!

The hardest part is getting started, but all you have to do is set aside an hour each day or a weekend to tackle the clutter and you’ll feel more organized and less stressed in no time!

A decluttered space will make you feel 30 pounds lighter! 82% of people say they have a better quality of life the more organized they are.

You’ll feel more accomplished, confident, in control, motivated and relaxed in your everyday ;Once you get your space organized you’ll never revert back to having a cluttered space again!

Cost: 19 EUR

Discount: 70% Off for Laimoon Users!

Duration: 30 To 50 Hours

Office Skills Bundle - 1TRAINING , Online,United Kingdom

Mon, 18 Jun 2018 14:56:25 +04

This bundle consists of 10 courses which will give you an opportunity to cover many areas of Office Administration Skills.

The Office Skills Course Bundle is a comprehensive all-in-one training to help learners get the most out of the package. Discover new and improved features in Word, Excel, Access and PowerPoint. If you are using an old version you can upgrade to a new one and master new and specific features. The library course is for any individual who wants to take your IT career to the next level. Once you complete the courses you will have the confidence to use Office Skills packages efficiently in an enterprise environment.

Description

Course Titles

QuickBooks Point of Sale (POS)
QuickBooks Premier 2014
Sage 50 Accounting 2013
SalesForce 2015: Power User
Accounting and Business Basics
Social Media
Microsoft Word 2016
Microsoft Outlook 2016
Microsoft Excel 2016
Microsoft Access 2016

Course Library Objectives

Gain access to the best and most recognised training
Become qualified and improve your knowledge in a specialised field
Learn a new set of skills to help you succeed in your current employment
Understand how to use your skills in an enterprise environment

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Method of Assessment

At the end of the Office Skills Course Bundle you will be required to take a multiple choice question assessment test. The multiple choice question assessment will be automatically marked with learners receiving an instant grade.

If it is an official exam you will have to purchase it separately on the relevant website.

Certification

Those who successfully complete the Office Skills Course Bundle will be awarded the relevant certificate. For every course you complete successfully you will receive a free e-certificate and you can purchase a printed certificate, as well. It will make you valuable to employers in IT enterprises, and your motivation at gaining new skills will be recognised by leading IT corporations.

Cost: 55 GBP

Discount: 85% Off for Laimoon Users!

Duration: Upto 30 Hours

Organizational Development Professional - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 12:43:23 +04

Day 1: Overview
* Introduction to the field of Organizational Development
* The Main Conceptual Framework of OD
* OD History and Pioneers
* Action Research Model
* Identifying Needs
* Assessing the organization readiness for development
* How OD has benefited HR and the organization?

Day 2: Analytics
* Creating Data Collection Tools
* Preparing and Facilitating Feedback Sessions
* Conducting Interviews and Feedback
* Big Data
* Collecting and Analyzing Data
* Presenting Data and Observations
* Data collection plan
* Gaining Agreement and Buy-in
* Setting Priorities

Day 3: Strategy
* Origins of strategy
* Strategic Planning
* SWOT analysis
* Vision statement
* Mission statement
* Strategic Goals
* OD strategy
* Competency Centricity
* Compensation Centricity
* Performance Centricity
* Identifying Action Plans
* Creating Project Plans

Day 4: Change
* Designing OD Interventions
* Organizing Customer Needs
* What is change management?
* Implementing Change Management Process
* Internal Customer Satisfaction and Engagement
* Evaluating Results
* Sustaining Change

Day 5: Maintenance
* Preparing the organization for Maintenance
* Creating a preventive system
* Spending versus end results ROI
* Auditing sustainability
* Proactivity and continuous development
* Dialogic versus Diagnostic

Cost: 3995 USD

Duration: 5 Days

Advanced Records Management and Document Control - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Sun, 13 May 2018 13:11:52 +04

1- The principles of managing information
The organization: How your information is managed today
Definitions: Understanding what the information terms mean
Document control and records management: Similarities and differences
Your organization
* Identifying its type
* Identifying its staff
* Identifying its information
Defining information goals for the organization
* How to achieve information goals

2- Document control and records management program development process
Business case
* Defining the purpose
* What to include
* Objectives of the case
Document Control specifics
Records Management specifics
Records review
* Identification of documents and records
* Critical information, documents and records
* Electronic and physical formats
* Storing records

3- Characteristics of a document control and records management program
File plans
* Challenges and problems
* Classification of records
Retention and disposition
* Laws, regulations, standards and business requirements
* Developing a retention schedule
Privacy and protection
* Transparency
* Integrity
* Security
Business, historical and preservation archives

4- People, responsibilities and information awareness
Psychology of filing
Accountability
Communication and collaboration
Creating the information management message
Knowledge transfer
* Developing the education package
Sponsorship and guidance from senior management

5- Planning and action
Information management strategy
* Development of a plan to deliver document and records management
* Policy and guidance writing
* Information asset register
* Document control and records management process plans
* Change management
Risk and recovery: Disaster prevention and continuity planning
Education program
Creating an action plan

Cost: 3995 USD

Duration: 5 Days

Efficient Administration Skills - Convertas , Dubai,United Arab Emirates

Sun, 25 Feb 2018 15:08:04 +04

Day 1
The Administrator as part of the support team
· Understanding your role within your team
· Building an excellent professional image
· Strategies for an outstanding team player
· Understanding your team player style
· Having the right attitude to excel
The modern administrator's highly needed abilities
· Building information expertise
· Seeing through obstacles and building on talents and strengths
· Maturity and political skills
· Adaptability to a changing office environment
· Gaining credibility
· Taking the initiative

Day 2
Verbal communication
· Why we misunderstand other people
· Choosing the right communication medium
· Building excellent relations with your manager and colleagues
· Overcoming communication barriers
· Communicating with assertiveness and self-confidence
· Understanding cultural differences
· Strategies for greater visibility and influence

Day 3
Effective written communication
· Ingredients of a professionally written document
· Key techniques for effective e-mails
· Dos and don'ts of business writing
· Email writing principles and etiquette
· Building rapport and writing with credibility

Day 4
Telephone handling best practices
· Professional telephone behavior
· Key competencies for success
· The can-do service driven approach
· Handling difficult callers
Effective time planning
· Identifying and controlling your time wasters
· Setting your priorities and working standards
· Maximizing your efficiency
· Planning and organizing a productive work day

Day 5
Memory reinforcement techniques
· Your memory as a business tool
· Why we forget
· Daily memory practice and training
· Techniques to increase concentration
· Remembering 'by association' and linking
· Using acronyms and the method of loci
· Strategies to remembering names

Cost: 3995 USD

Duration: 5 Days

Creating a Caring Workplace - British Academy For Training & Development , United Arab Emirates, United Kingdom, Dubai, London,Dubai,United Kingdom

Fri, 19 Jan 2018 16:01:35 +04

Course Description:

This course aims to equip individuals with the relevant knowledge, attitudes and skills to create a more caring workplace in relation to with vulnerable employees in terms of social or health issues.

How attendees will benefit?

After completion of the programme, delegates will be able to:

demonstrate knowledge of basic legal and ethical frameworks governing the workplace.

understand policies and programmes in creating a caring workplace.

demonstrate knowledge of how to meet the continuum of needs of staff.

locate wellness ;
strike a balance between needs of troubles employees and those who are not .

Course Content:

The programme covers the following topics:

Review of basic facts and social problems for employees
Brief overview of diseases related legislation
Approaches to wellness in general? for all staff
Role of organisation? Friendly or aggressive?
Overview of prevention, treatment, care and support programmes to enhance employee wellness
A model of a continuum of care for people living with diseases.
Strategies to develop a continuum of care (with a focus on individual and group counselling options and positive living)
The role of the community in prevention, care and support
Performance management of employees living with disease
Addressing chronic illness issues
Addressing end of life needs

Course Style:

Lecture or One-to-One training style.
In house training.
Group Training.
Practical Training.

Remember:

We provide this course in any place and at any time suitable for you.

Cost: 4100 USD

Duration: Upto 6 Days

Office Management and Secretarial Development - British Academy For Training & Development , United Arab Emirates, United Kingdom, Dubai, London,Dubai,United Kingdom

Wed, 17 Jan 2018 16:11:48 +04

Course Description:

The programme provides secretarial staff and office assistants with a better understanding of the business environment in order to effectively manage the fundamental functions in the office.

How attendees will benefit?

After completion of the programme, delegates will have the knowledge and skills to enable them to perform efficiently in the work environment. Attending this programme will allow delegates to perform on an advanced level.

Course Content:

Information management and security
Report-writing and better business English
Basic project and event management
Applied computing skills
Public financial management
Personal mastery

Remember:

We provide this course in any place and at any time suitable for you.

Cost: 4000 USD

Duration: Upto 6 Days

Time Management and Stress Control - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Tue, 17 Oct 2017 16:15:32 +04

Day 1:
Time management challenges and assessment
· Definition of time management
· Time management challenges
· Modern time management
· Major time wasters
– Self-imposed time wasters
– System-imposed wasters
· Time management assessment
Time Mastery Profile components
· Adopting the right attitude
· Setting smart goals
· Setting top priorities
· Conducting a rigorous analysis
· Preparing a successful plan
· Preparing a detailed schedule
· Avoiding continuous interruptions
· Planning efficient meetings
· Handling written communications
· Mastering the delegation process
· Avoiding the harm of procrastination
· Improving the use of team time

Day 2:
Global guides on personal effectiveness
· The 7 habits of highly effective people
- The 7 habits explained
- The circle of concern and circle of influence exercise
· Mindset: the new psychology of success
- Learning to fulfill our potential
- The mindset exercise
· The one thing
- The one thing rules: first set
- The one thing rules: second set
· The 10 natural laws of successful time and life management
- Part 1: managing your time
- Part 2: managing your life
· Getting things done
- Getting things done: simplified
- Getting things done: the cycle

Day3:
Stress symptoms and causes
· Definition of stress
· Myths about stress
· Stress symptoms
· Categories of stress symptoms
· Causes of stress
· Your personal stress test
· Your stress level
· Your current coping strategies
Stress management techniques
· Ways to deal with stress
· Emergency stress stoppers
· Other factors that reduce stress
- Exercise and diet
- Support network, attitude and outlook
- Emotional control and sleep

Cost: 3195 USD

Duration: 3 Days

Records Management and Document Control - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Tue, 17 Oct 2017 15:30:53 +04

Day 1: The principles of managing information
· The organization: How your information is managed today
· Definitions: Understanding what the information terms mean
· Document control and records management: Similarities and differences
· Your organization
* Identifying its type
* Identifying its staff
* Identifying its information
· Defining information goals for the organization
* How to achieve information goals

Day 2: Document control & records management program development process
· Business case
* Defining the purpose
* What to include
* Objectives of the case
· Document Control specifics
· Records Management specifics
· Records review
* Identification of documents and records
* Critical information, documents and records
* Electronic and physical formats
* Storing records

Day 3: Characteristics of a document control and records management program
· File plans
* Challenges and problems
* Classification of records
· Retention and disposition
* Laws, regulations, standards and business requirements
* Developing a retention schedule
· Privacy and protection
* Transparency
* Integrity
* Security
· Business, historical and preservation archives

Cost: 3195 USD

Duration: 3 Days

Executive & Personal Assistant - Convertas , Dubai

Sun, 30 Jul 2017 22:00:58 +04

Day 1
The role of the office manager and administrator
· Competencies for success
· Identifying an administrator role
Effective verbal and written communication skills
· Positive attitude
· Being assertive
· Dealing with the boss, colleagues, subordinates and clients
· Preparing professional presentations
· Professional business writing
· Style and layout

Day 2
Serving internal and external customer
· Understanding needs of internal and external customers
· Overriding barriers
· Providing the excellent service
· Handling complaints
Stress management techniques
· Causes and symptoms
· Identifying your stressors
· How stress affects performance
· Stress management plan

Day 3
Managing time
· Identifying and eliminating time wasters
· Setting priorities
· Planning and managing time for self and others
· Preparing time logs and learning from them
Organizing meetings
· Elements of an effective meeting
· Preparing the agenda
· Taking minutes of meetings
Using the telephone properly
· Professional telephone behavior
· Effective listening
· Professional handling of an incoming call
· Identifying and dealing with common phone problems

Cost: 3195 USD

Duration: 3 Days

Administration and Office Management - Convertas , Dubai

Sun, 30 Jul 2017 21:51:25 +04

Day 1:
1- The role of the office manager and administrator
· Perception versus reality
· The 3Ds of successful administrators: dramatically and demonstrably different
· Competencies required for success
· What it takes to be a 'star' at work
· Identifying your role

Day 2:
1- Effective verbal and written communication skills
· Improving credibility and gaining recognition
· Importance of having positive attitude
· Being assertive
· Selling your ideas to the boss, colleagues, subordinates and clients
· Preparing a professional presentation
· What constitutes professional business writing
· Style and layout
· Obtaining your objective with the reader
· Readers' expectations
2- Using the telephone properly
· Professional telephone behavior
· Rules for good listening
· Steps in professional handling of an incoming call
· Dealing with difficult callers
· Identifying common phone problems and formulating solutions

Day 3:
1- Serving the internal and external customer
· Understanding the needs of internal and external customers
· Removing services barriers
· Providing excellent service
· Breaking down the silo mentality
· Handling complaints
2- Managing time

· Identifying and eliminating time wasters
· Setting goals and priorities
· Using measures to control and improve your effectiveness
· Planning and managing time for self and others
· Preparing time logs and learning from them

Day 4:
1- Organizing meetings
· Elements of an effective meeting
· Preparing the agenda
· Meeting common time wasters
· Taking minutes of meetings
· Responsibilities of meeting leaders and participants
2- Stress management techniques
· Causes and symptoms
· Identifying your stressors
· How stress affects performance
· Formulating a comprehensive stress management plan

Cost: 3495 USD

Duration: 4 Days

Effective Report Writing Workshop - Convertas , Dubai

Tue, 30 May 2017 17:29:26 +04

Objective

Consider the data needed to start a report with
Identify ways to improve your current practices in report writing
The 7 C's in business writing
The right approach for reporting various situations
Using graphics properly in reports
Content management for reports and coherence in writing

Outline

Why Reporting
Types of Reports
Planning for Report writing
Gathering Information
Practice work: Preparing a work plan for the report
Planning Informative Reports
Organizational Strategies for Informative Reports
Planning Analytical Reports
Organizational strategies for analytical reports
Drafting report content
Report Introduction and body
(Practice work: Writing the introduction part for the report)
Using technology to craft reports
Placing Graphics in the Report
Constructing textual graphics
Some general types of Short Reports
(Practice work: Writing body of the report)
Direct and indirect approach to writing
The 7 C's in writing
The "You" approach in report writing
The art of proof reading
Packaging ethics for reports Oral, telephonic and email reporting hints and ethics

Cost: 3995 USD

Duration: 5 Days