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Senior Secretaries and Personal Assistants Programme - Level 2 - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:14 +04

Course Introduction:
Build upon your foundational skills with this Level 2 course for senior secretaries and PAs. Enhance executive support capabilities, including advanced communication strategies, project management, and leadership support.

Course Outcomes:
Provide high standards of modern office practices and methodsEnhance managerial capabilities and career growth
Manage the work environment to fulfil both organisational success and individual performance
Be able to communicate effectively, handling challenges and duties professionally with confidence

Who Should Attend:
This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.

Course Topics:
Office Organisation

Practical solution-focused management skills
How to support good workflow in the office for employee productivity
How to manage the day-to-day running of the office
Dealing with suppliers and developing good buying relationships

Presentation Skills

Delivering professional and memorable presentations
How to write a speech for conferences and events
Proven public speaking tips and techniques for charismatic presentations
Managing nerves and overcoming fear of public speaking

Team-working

Creating winning teams key roles and team dynamic
The role of teams and team building
How to motivate staff and ensure results
How to create interventions for team conflicts and problems
The pitfalls of underperforming teams and how realign them

Time and Stress Management

Emotional intelligence vs. Intelligence Quotient (IQ)
The psychology of wellbeing and performance
How to deal with pressure and stress in the workplace
How to encourage high performance without creating stress

Travel Management

Making travel arrangements ( arranging flights accommodation visas)
Managing timelines and preparing contingencies
Negotiation with suppliers and getting the best quotes
Researching the best routes for a journey both locally and internationally

Cost: 4250 GBP

Duration: 5 Days

Senior Secretaries and Personal Assistants Programme Level 1 - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:14 +04

Course Introduction:
Designed for administrative professionals, this course enhances organisational, communication, and management skills. Learn to manage schedules, coordinate projects, and support senior management effectively.

Course Outcomes:
Provide high standards of modern office practices and methods
Enhance managerial capabilities and career growth
Manage the work environment to fulfil both organisational success and individual performance
Communicate effectively, handling challenges and duties professionally with confidence

Who Should Attend:
This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.

Course Topics:
Office Organisation

Practical solution-focused management skills
How to support good workflow in the office for employee productivity
How to manage the day-to-day running of the office
Dealing with suppliers and developing good buying relationships

Arranging Meetings and Taking Minutes

Best practice for handling meetings
The role of teams and team building
Taking accurate minutes and following up
Arranging the environment for best meeting atmosphere

Event Management

Planning arranging and monitoring events
Coordination and facilitation skills
How to manage different suppliers to deliver a successful event
Managing on time and on budget

Verbal Communication Skills

How to communicate clearly and concisely
How to express ideas and core objectives to diverse audiences
Communicating with a confident voice

Written Communication Skills

Report writing: structure theme and executive summary
Aiming reports to different stakeholders
Email communication best practice
Letter-writing skills

Cost: 4250 GBP

Duration: 5 Days

Executive PA Training (3-day) - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:13 +04

Course Introduction:
This intensive course is designed to enhance the skills of executive PAs. Covering advanced administrative responsibilities, time management, and executive support techniques.

Course Outcomes:
Examine the evolving role of the modern secretary
Carry out your duties more efficiently and effectively
Update and raise standards of office management
Align personal performance to organisational vision and success
Develop interpersonal skills and manage excellent teams
Enhance career opportunities and promotion capabilities

Who Should Attend:
This course is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.

Course Topics:
The role from the principles perspective

Delegation
Stakeholder management
Project management
Event management
Travel management
Time/diary management
Organisational psychodynamics - Eyes and ears
Going the extra mile

The role from the organisations perspective

Keeping the principle at his/her most effective
Managing meetings
Decision making and corporate governance
Corruption awareness

The role through the individuals perspective

Delegation clear roles and responsibilities
Managing upwards
Managing conflict maintaining professionalism

Cost: 3050 GBP

Duration: 3 Days

Executive PA Training - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:12 +04

Course Introduction:
This comprehensive training is designed for executive personal assistants seeking to excel at the highest levels. It covers advanced administrative skills, executive support, time management, and strategic planning.

Course Outcomes:
Examine the evolving role of the modern secretary
Carry out your duties more efficiently and effectively
Update and raise standards of office management
Align personal performance to organisational vision and success
Develop interpersonal skills and manage excellent teams
Enhance career opportunities and promotion capabilities

Who Should Attend:
This course is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.

Course Topics:
The Skills and Understanding to provide professional support to executive level ministers directors and managers

Understanding effective delegation and agreeing levels of authority with the principle
Gaining a clear agreement of roles and responsibilities
Communicating on behalf of others
Managing key stakeholders on behalf of the principle
Time and diary management of both self and your principle

Project Management

The key principles of delivering large project to time cost and quality
Roles and responsibilities in project management
Understanding and supporting you principle in their role within large projects

Event Management

Creating an outline brief for approval
Creating a plan
Working with an event management team
Understanding protocols and the needs of VVIPs
Achieving satisfaction for all stakeholders

Change Management

Understanding why organisations need change projects
The principles of good change management
The likely effects of organisational change on individuals and the wider organisation

Workload Management

Keeping the principal at his/her most effective by good workload and diary management
Managing large amounts of email and correspondence some practical tips
Organisational psychodynamics being the principles eyes and ears
Going the extra mile

Decision-making and Corporate Governance

Understanding the need for corporate governance
Understanding the role of decision-making in corporate governance
Corporate schemes of delegation
Corruption awareness

Travel Management

Making travel arrangements ( arranging flights accommodation visas)
Managing timelines and preparing contingencies
Negotiation with suppliers and getting the best quotes
Researching the best routes for a journey both locally and internationally

Self-Management

Communication and interpersonal skills
Managing upwards
Managing conflict maintaining professionalism
Stress awareness and management
Going the extra mile- without causing longer term stress
Avoiding burn out

The Office of the Future

Techniques for effective remote working
The office without email
What can VR and office buddies offer to the modern office
Innovative office environmental design to increase staff well-being and performance

Cost: 7250 GBP

Duration: 10 Days

Coaching and Mentoring - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:12 +04

Course Introduction:
Learn effective coaching and mentoring techniques to develop and empower individuals within your organisation. This course covers goal-setting, feedback, and the creation of a supportive environment.

Course Outcomes:
Maximise the achievement of an organisations vision through coaching and mentoring
Bring out the best of the skills, talents, contributions and qualities of all involved
Use modern correct skills and techniques
Achieve long-term organisational benefits

Who Should Attend:
Directors
Deputy Directors
Heads of Department
Senior Managers
General Managers
Team leaders
Project managers
Project leaders
All individual employees

Course Topics:
Characteristics and Benefits

Differences between coaching and mentoringCoaching and mentoring to improve organisational and individual performanceChoosing the most appropriate coaches and mentors
Criteria to identify those appropriate to be coached or mentored

Preparation

Setting objectives within a strategic context
Identifying and agreeing individual coaching and mentoring needs
How to become an influential coach or mentor
Structuring effective coaching and mentoring sessions

Skills for Success

Set clear targets for timescale and resource allocation
Ensure understanding of oral communication skills required
Reading and interpreting body language
Support without judgement

Overcoming the challenges

Retaining objectivity throughout a personal relationship
Maintaining motivation and enthusiasm on both sides
Giving and receiving constructive feedback
Avoiding dependency

Measuring Results and Contribution

Managing expectations on both sides
Setting appropriate short medium and long-term targets
Systematic regular and structured monitoring
Measuring return of investment of time money and people

Cost: 4250 GBP

Duration: 5 Days

Facilitation Management Skills - Convertas , United Arab Emirates

Fri, 18 Nov 2022 10:01:32 +04

Day 1:    Getting Started
· Icebreaker
· Housekeeping Items
· The Parking Lot
· Workshop Objectives
                Understanding Facilitation
· What is Facilitation?
· What is a Facilitator?
· When is Facilitation Appropriate?

Day 2:   Process vs. Content
· About Process
· About Content
· A Facilitator’s Focus
                Laying the Groundwork
· Choosing a Facilitated Approach
· Planning for a Facilitated Meeting
· Collecting Data

Day 3: Tuckman and Jensen"s Model of Team Development
· Stage One: Forming
· Stage Two: Storming
· Stage Three: Norming
· Stage Four: Performing
Building Consensus
· Encouraging Participation
· Gathering Information
· Presenting Information
· Synthesizing and Summarizing

Day 4: Reaching a Decision Point
· Identifying the Options
· Creating a Short List
· Choosing a Solution
· Using the Multi-Option Technique
Dealing with Difficult People
· Addressing Disruptions
· Common Types of Difficult People and How to Handle Them
· Helping the Group Resolve Issues on Their Own
Addressing Group Dysfunction
· Using Ground Rules to Prevent Dysfunction
· Restating and Reframing Issues
· Getting People Back on Track

Day 5: About Intervention
· Why Intervention May Be Necessary
· When to Intervene
· Levels of Intervention
Intervention Techniques
· Using Your Processes
· Boomerang it Back
· ICE It: Identity, Check for agreement, Evaluate how to Resolve

Cost: 3995 USD

Duration: 5 Days

Train the Trainer - Convertas , Dubai,Kuala Lumpur, Istanbul, London,Malaysia,Turkey,United Arab Emirates,United Kingdom

Sun, 13 May 2018 12:25:04 +04

Day 1
Adult learning and learning styles
* Assumptions and principles of adult learning
                - Adult learning assumptions
                - Characteristics of the adult learner
                - What we know about adult learning
* Learning styles and their importance
* Audience analysis
Characteristics of successful trainers
* Roles of a trainer
* What makes a good trainer?
- Your image
- Asking the right questions
- Building rapport with participants
- Your listening skills
* Facilitation skills
- Dos and don'ts of successful trainers
- Common facilitation techniques
- Your role as a facilitator
* Types of trainers

Day 2
Designing training courses
* Characteristics of an effective training course
* Importance of instructional learning objectives (ILOs)
* Main elements of course design
- The ROPES model
- A 5 step model for creating terrific training sessions
* Preparing an outline for a training session
* Developing your opening
* Tips for a memorable ending

Day 3
Training methods, activities and exercises
* From brainstorming to case studies
* Advantages and disadvantages of different methods
* Guidelines for choosing a training method
* Types of interactive activities
* General guidelines on developing activities
* The element of creativity
* Examples of icebreakers, energizers and review activities
* Blueprint for a training session
Presenting and delivering effective training
* Tools available to trainers
* Training facility set-up
* Control of body language
* Ways to get attention and maintain interest
* Coping with problem participants
* Delivery and critique of training sessions

Cost: 3195 USD

Duration: 3 Days

Coaching Skills for Performance - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 17:31:47 +04

Day 1
Coaching, counseling and mentoring
· Definitions and applications
· Difference between coaching, counseling and mentoring
· Coaching core competencies
· The competency iceberg
· The 5 principles of coaching (FACTS)
· Feedback
· Accountability
· Challenge
· Tension
· Systems
· The 3 stages of performance:
· Preparation and planning
· Performance evaluation
· Motivation

Day 2
Coaching and counseling
· Benefits and issues
· Critical factors in coaching
· How a good coach is described
· Why managers don't coach?
· Tools for coaching
· Coaching versus counseling
Coaching and counseling skills
· Communication
· Active listening
· The TGROW' model of a super coach
Topic
Goal
Reality
Options
Will
· Benefits of coaching

Day 3
Mentoring
· Birth, growth, maturity, conclusion
· Contexts in which mentoring is used
· Characteristics of mentors and mentees
· The benefits of mentoring
· Difference between mentoring and coaching

Day 4
Leading without a 'rope'
· Foundation for effective leadership
· The leadership behavior continuum
· Qualities of authentic leaders
· Coaching towards authentic leadership
· Traits shared by successful leaders
· How these traits relate to those of a coach

Cost: 3495 USD

Duration: 4 Days

Youth Development Work Principles and Practices - Matsh Youth Development , Dubai,Bahrain,Egypt,Israel,Kuwait,Lebanon,Malaysia,Morocco,Oman,Saudi Arabia,Sudan,Tunisia

Sat, 22 Jul 2017 17:18:32 +04

This program is designed to introduce you to a range of different approaches to working with young people. You may already have experience of youth work. If so, then you have been working in a wide-ranging and complex field. However, you may have experience of only one type of youth work practice. We have designed this program so that you can get a clear understanding of several of the key practices in youth work. This will enable you to develop your insight and skill by allowing you to draw on a rich frame of reference.

Program Benefits

When you successfully complete this program, you should be able to:
Define Youth Development concept.
Briefly describe, in your own words, the history and position of youth development work in your country.
Delineate the professional role of the youth worker.
Explain the important factors that have affected youth development work and that influence current trends.
Begin working effectively with young people and adults in enabling them to improve the quality of their lives.
Select from a range of different approaches to youth development work those that are most appropriate to specific circumstances.

Who Should Attend?

Youth program coordinators.
Young leaders.
Youth workers in government departments, corporates and NGOs.
School and University teachers.
Professionals responsible for policy formulation and strategy development in youth focused organizations.

Program Outline

Day 1
Youth Development
What is Youth development? and how does it influence youth work?
Youth Development theories and practivcies
Interactionist perspective - Functional Perspective
Youth Development Values
Enabling - Empowering

Day 2
Youth development work: history and traditions
Youth development work in families and communities
Youth work as social and leisure provision
Out of school education
Youth work for national development
Youth welfare work

Day 3
Youth development work: models and approaches
Treatment Model
Reform Model
Advocacy Model
Conscientisation Model
Youth Development Practices

Day 4
Youth Worker roles and methods
Working face to face with young people in a variety of settings
Managing and supporting other paid and volunteer workers
Formulating and developing community policies for governmental and non-governmental organisations (NGOs)

Cost: 2200 USD

Duration: 4 Days

Working with Youth in Their Communities - Matsh Youth Development , Dubai,Bahrain,Egypt,Kuwait,Lebanon,Malaysia,Morocco,Oman,Saudi Arabia,Sudan,Tunisia

Sat, 22 Jul 2017 17:13:03 +04

If you already have significant experience as a youth development worker, you will have spent a lot of time working with individuals and groups. During the course of your work, you will probably have had doubts about your performance and may have wondered how you could improve on what you were doing. Improvement is partly a matter of experience, but it is much the best to have a carefully directed experience, shaped by what research has shown to be effective.
In this program, you will explore what is currently understood about the most appropriate knowledge and skills required for working successfully with young people in groups.
You will study how other people have worked in communities ,and their theories about their work.
You will explore the theory and practice of community development.
You will learn about community development work plans, and how to make and implement them.
You will examine the characteristics of an effective group leader.

Program Benefits

When you successfully complete this program, you should be able to:
Work effectively as a member of a group.
Take on a variety of roles in a group, including leadership and advocacy.
Know how to develop your own skills in facilitating a group.
Use the techniques of community development.
Be familiar with key concepts in community development.
Promote the participation of young women and men in community activities.
Create effective planning strategies and develop community profiles, social community plans and personal plans.
Recognize several useful models for analyzing human behavior and individual differences.

Who Should Attend?

Youth program coordinators.
Young leaders.
Youth workers in government departments, corporations and NGOs.
School and University teachers.
Volunteers.

Program Outline

Day 1
Working with and for young people
Community Development
(Important terms and concepts)
Community: not just a place
Getting going in the community
Laying the foundation
Developing a community profile
Planning your work

Day 2
Young people in their communities
Skills, characteristics and knowledge
The role of the community youth worker
Leaders and leadership
Participation
Increasing group participation

Day 3
Social planning
Social planning activities
Planning stages
Practical applications of community social planning
Networks and partnerships

Cost: 1790 USD

Duration: 3 Days

Positive Youth Development Strategies - Matsh Youth Development , Dubai,Bahrain,Egypt,Kuwait,Lebanon,Malaysia,Morocco,Oman,Saudi Arabia,Sudan,Tunisia

Tue, 23 May 2017 18:50:45 +04

Course Overview

Positive Youth Development (PYD) is a theory based on years of research on the best ways to help young people grow into adulthood. This program is designed to help youth workers to understand the Positive Youth Development approaches, such as the individual strength approach that promote young people's social and emotional well-being.

In this program we discuss the outside influences that promote young people's social and emotional well-being. Also the program aims to examine approaches of working with young people to create a growth plan and to create positive places for young people. Creating a step by step action plan for integrating Positive Youth Development into youth organizations is also presented in this program.

Course Benefits

When you successfully complete this program, you should be able to:

Understand the Positive Youth Development approaches.
Identify the developmental needs of young people and adolescents.
Work effectively with young people to create a growth plan.
Make use of individual strength approach that promote young people's social and emotional well-being.
Create positive places for young people.
Create an action plan for integrating Positive Youth Development into your organization.

Who Should Attend?

Department heads of youth focused institutions.
Young Leaders
Professionals responsible for youth program development, in government departments, corporations and NGOs.
Youth Workers.
Student Activities coordinators.
Professionals responsible for policy formulation and strategy development in youth focused organizations.
School and University teachers.

Course Outline

Day 1

What is Positive Youth development?
The concept
Strength based approaches
Individual strengths that promote young people's social and emotional well-being
The 5 Cs
Outside influences that promote young people's social and emotional well-being
Families - Schools - Communities

Day 2

The Developmental Assets
The five Promises
Work with young person to create a growth plan
Youth immediate needs
Assisting young person to set goals
Active listening skills to determine youth's strengths and interests
Rewarding youth

Day 3

Putting Positive Youth Development into practice
Building individual strength in youth
Youth involvement
Creating positive places for young people
What makes a place positive?
how to keep youth places positive?

Day 4

Creating a step by step action plan for integrating Positive Youth Development into your organization
Select PYD framework
Train staff and volunteers
Preview your mission statement
Review your programs
Establish a concrete ways to involve youth in your programs
Assess your programs

Cost: 2200 USD

Duration: 4 Days

Integrating Technology into Youth Settings - Matsh Youth Development , Dubai,Bahrain,Egypt,Kuwait,Lebanon,Malaysia,Morocco,Oman,Saudi Arabia,Tunisia

Tue, 23 May 2017 18:22:22 +04

Course Overview
In this program, you will explore current uses of technology by youth and how that engagement influences their own development and the world around them. You will also identify the opportunities and dangers that are associated with new technologies. Participants will demonstrate how new technologies can be designed and incorporated into youth programming to promote positive youth development.

Course Benefits

When you successfully complete this program, you should be able to:

Explain how the type and extent of youth usage of technology affects tier development.
Identify the risks and benefits of technology to youth programs and create a plan for technology use in their programs.
Describe the various models that are used to structure technology-based interventions for youth.
Apply one of these models to a practical situation in a youth-relevant setting.
Demonstrate the ability to design an activity or intervention that incorporates technology to promote positive youth development.

Who Should Attend?

Youth workers in government departments, corporations and NGOs.
Young leaders.
Student activities coordinators.
School and University teachers.

Course Outline

Day 1

Overviews of Youth and Technology
App generation review
Youth and Adolescent Ownership and Use of New Media
The Impact of Social Media on Youth, Adolescents, and Families
A Silicon Valley School That Doesn't Compute!
Models of Integrating Technology into Youth Settings
The Use of Technology to Promote the Multicultural Development of Youth
Internet use and developmental tasks
Positive Technology Development
The Potential of Games for Learning

Day 2

Technology in Youth Programs
E Mentoring
Digital Media
Using Technology to Promote Positive Youth Development
Youth-Driven Social Media Campaign to Promote STI and HIV Testing Among Adolescents
Adaptive Game for Reducing Aggressive Behavior
Text-Messaging Interventions to Promote Healthy Behaviors in Adolescents

Day 3

The Dangers and Policies around Technology Use
Use of Electronic Devices and Social Media in Youth Camps
Understanding the Role of Technology in Adolescent Dating and Dating Violence
The Multiple Dimensions of Video Game Effects on Youth
Social media use in adult-youth relationships
How Clear Missions Guide Electronic Technology Policies

Cost: 1790 USD

Duration: 3 Days

Youth Development Management Skills - Matsh Youth Development , Dubai,Bahrain,Kuwait,Oman,Saudi Arabia,Egypt,Lebanon,Malaysia,Morocco,Sudan,Tunisia,United Arab Emirates

Tue, 23 May 2017 16:09:28 +04

Course Overview
This program focuses on the full range of management roles and tasks that a youth development worker, may need to perform. The program begins by exploring the concept of management and the theories informing the practices of management. It then focuses on showing you how you can manage both the resources and the staff you are responsible for in order to complete the tasks you need to manage, and it also guides you through the management of organisational development and change. Key management processes are covered in detail, including managing time, managing yourself, managing resources, staff development, budgeting and monitoring expenditure, and managing communication and information technology.
Course Benefits
When you successfully complete this program, you should be able to:

Demonstrate awareness and commitment to the management tasks that are important in the delivery of youth development work.
Identify and discuss the key theories, approaches and styles that inform the practice of contemporary management, particularly in the not-for profit sector.
Relate theories and approaches of management to the principles and practice of youth development work, in order to ensure that your management style is appropriate.
Outline key areas and processes of management, such as organisational change, staff development, monitoring of expenditure and budgetary control, project management, critical path analysis and management of information and communication technology.

Who Should Attend?

Department heads of youth focused institutions.
Young Leaders
Professionals responsible for youth project designing and management, in government departments, corporates and NGOs.
Youth Workers.
Volunteers.

Course Outline

Day 1

Project Management overview
Managers Roles
Effective Management
Managing in the not-for-profit sector
Development
Role of the not for profit sector
Non Governmental Organizations

Day 2

Managing youth development work
Tasks and roles
Critical path analysis
Budgeting and monitoring expenditure
Managing human resources in youth targeted projects
What managers do for others
Performance management
Job satisfaction

Day 3

Managing organisational change
Models of change management
Common management problems
Issues in developing countries
The action-learning cycle

Day 4

Communication Skills
Key elements
Barriers
Practical writing skills
Managing ICT
Database management
Telecommunications
Planning ICT use

Cost: 2200 USD

Duration: 4 Days