• ⇒ Course 01: Receptionist
• ⇒ Course 02: Administrative Management
• ⇒ Course 03: Customer Service Management
• ⇒ Course 04: Effective Communication Skills
• ⇒ Course 05: Office Admin and Reception
• ⇒ Course 06: Medical Receptionist: Responsibilities and Skills
• ⇒ Course 07: Professional Telephone Receptionist Course
• ⇒ Course 08: School Receptionist
• ⇒ Course 09: Admin, Secretarial & PA – Level 7
• ⇒ Course 10: Bookkeeping and Payroll Administration Diploma
• ⇒ Course 11: Business Administration Level 3
• ⇒ Course 12: Compliance Administrator
• ⇒ Course 13: Control and Administration of Medicines Online Training Course
• ⇒ Course 14: Data Entry Administrator
• ⇒ Course 15: IT Administration and Networking
• ⇒ Course 16: Medical Secretary & Administrator Level 4
• ⇒ Course 17: Minute Taking for PA and Admin Assistants | Animated Online Course
• ⇒ Course 18: Office Skills and Administration Level 3
• ⇒ Course 19: SQL Database Administrator
• ⇒ Course 20: Leadership & Management Diploma
• ⇒ Course 21: Customer Relationship Management
• ⇒ Course 22: Customer Service for Hospitality
• ⇒ Course 23: Know Your Customer (KYC)
• ⇒ Course 24: Mastering Customer Insights
• ⇒ Course 25: Phone-Based Customer Service
• ⇒ Course 26: Sales: Psychology of Customers
• ⇒ Course 27: Operations Management
• ⇒ Course 28: Email Etiquette
• ⇒ Course 29: Time Management
• ⇒ Course 30: Business Writing

• Develop core receptionist skills in communication and office administration
• Master customer service techniques for handling inquiries and managing client relationships
• Learn time management and effective scheduling strategies
• Gain proficiency in phone-based customer service and email etiquette
• Understand the responsibilities of a medical receptionist and other specialised roles

• Receive a Free CPD Accredited Certificate upon completion of this course
• Get a free student ID card with this Training Program [Extra £ charge for international shipment]
• Enjoy instant access to the course
• Learn this course from anywhere in the world
• Affordable and easy-to-understand this course
• Fully online, engaging lessons with voiceover audio
• Lifetime access to the course materials
• 24/7 tutor support to the course

• Module 1: Introduction
• Module 2: Business Telephone Skills
• Module 3: Representing Your Boss and Company
• Module 4: Mail Services and Shipping
• Module 5: Travel Arrangements
• Module 6: Organising Meeting and Conferences
• Module 7: Time Management
• Module 8: Record Keeping and Filing Systems
• Module 9: Business Writing Skills
• Module 10 :Organisational Skills
• Module 11: Communication Skills
• Module 12: Customer Service
• Module 13: Effective Planning and Scheduling
• Module 14: Invoicing/Petty Cash

• PDF Certificate: Free (Previously it was £*30 = £)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

• Receptionist (£18,000-£25,000)
• Medical Receptionist (£20,000-£28,000)
• Office Administrator (£22,000-£30,000)
• Customer Service Manager (£25,000-£40,000)

Cost: 698 AED

Duration: Upto 130 Hours

• You’ll gain access to 30 premium courses and walk away with 30 recognised CPDQS PDF certificates — absolutely free.
• 1 QLS Endorsed Hardcopy Certificate — absolutely free.
• Lifetime access to all 30 courses.
• Learn at your own pace from anywhere.
• Boost your CV with real credentials.
• No hidden fees or subscription required.

• Course 01: Office Management Training
• Course 02: Office Skills and Administration Management Diploma
• Course 03: Legal Secretary and Office Skills Diploma
• Course 04: Business Compliance Officer
• Course 05: Recruitment Officer Diploma
• Course 06: Management Level 5
• Course 07: Risk Management
• Course 08: Money Laundering Reporting Officer Training Level 3
• Course 09: Office Administration Certificate
• Course 10: Business Administration Level 3
• Course 11: Legal Consultant Diploma
• Course 12: Supervisor Training
• Course 13: Administrative Management
• Course 14: Team Management
• Course 15: HR Management Course
• Course 16: Stress Management Training
• Course 17: Project Management: From Planning to Execution
• Course 18: Effective Communication Skills
• Course 19: Leadership & Management: Interpersonal Skills
• Course 20: HR Management and Employment Law Diploma
• Course 21: Time Management
• Course 22: Facilities Management Level 3
• Course 23: Change Management Level 3
• Course 24: Online Meeting Management
• Course 25: Minute Taking Essentials Level 2
• Course 26: CV Writing and Job Searching
• Course 27: Public Speaking and Presentation Skill Course
• Course 28: Career Development Plan Fundamentals
• Course 29: Interview Skills: Ace the Interview
• Course 30: How to Create a Professional LinkedIn Profile

• Verified qualifications with 30 CPDQS PDF certificates and 1 QLS Endorsed Certificate
• Comprehensive office management knowledge covering admin, HR, compliance, and leadership
• Practical skills in time management, communication, and team coordination
• A strong foundation in business compliance, legal procedures, and risk management
• Project and facilities management expertise to handle workplace operations effectively
• Professional development tools for CV writing, interview techniques, and LinkedIn profile building
• Confidence to manage meetings, take minutes, and deliver presentations professionally
• Insight into modern workplace systems, including remote and digital meeting management
• Leadership and interpersonal abilities suited for supervisor or office manager roles
• Flexible, self-paced learning with lifetime access—study from anywhere, at your convenience

Cost: 399 AED

Duration: 30 Hours

• You’ll gain access to 11 premium courses and walk away with 11 recognised CPDQS PDF certificates — absolutely free.
• 1 QLS Endorsed Hardcopy Certificate — absolutely free.
• Lifetime access to all 11 courses.
• Learn at your own pace from anywhere.
• Boost your CV with real credentials.
• No hidden fees or subscription required.

• Course 01: Advanced Diploma in Office Admin & Receptionist at QLS Level 7
• Course 02: Personal Assistant Training
• Course 03: Professional Receptionist Course
• Course 04: Team Management
• Course 05: Minute Taking Essentials Level 2
• Course 06: Time Management
• Course 07: Effective Communication Skills
• Course 08: Customer Service Skills
• Course 09: Microsoft Office Diploma
• Course 10: Document Control
• Course 11: Information Management

• 11 CPD-accredited certificates to validate your office administration expertise
• QLS Endorsed Certificate for enhanced professional recognition
• Mastery of advanced office administration and receptionist duties
• Knowledge of personal assistant skills for high-level support roles
• Ability to manage teams effectively and efficiently
• Proficiency in minute-taking and recording accurate meeting notes
• Time management skills to stay productive in a busy office environment
• Strong customer service and communication skills
• Expertise in Microsoft Office for office-based tasks
• Competence in document control and information management

• Office Administrator
• Receptionist
• Personal Assistant
• Executive Assistant
• Office Manager
• Customer Service Representative
• Team Leader
• Document Control Specialist
• Data Entry Clerk
• Information Manager

Cost: 149 AED

Duration: 11 Hours

• You’ll gain access to 11 premium courses and walk away with 11 recognised CPDQS PDF certificates — absolutely free.
• 1 QLS Endorsed Hardcopy Certificate — absolutely free.
• Lifetime access to all 11 courses.
• Learn at your own pace from anywhere.
• Boost your CV with real credentials.
• No hidden fees or subscription required.

• Course 01: Diploma in Medical Receptionist at QLS Level 5
• Course 02: Clinical Coding
• Course 03: Medication Administration Level 4
• Course 04: GDPR in Healthcare
• Course 05: Medical Terminologies
• Course 06: Admin, Secretarial & PA
• Course 07: Customer Service
• Course 08: Level 2 Microsoft Office Essentials
• Course 09: Touch Typing Essentials
• Course 10: Document Control
• Course 11: Effective Communication Skills Diploma

• Comprehensive Receptionist Skills: Master the essential administrative and communication skills required to excel as a medical receptionist.
• Certified Expertise: Receive 11 CPDQS PDF Certificates and a QLS Endorsed Certificate, enhancing your professional profile.
• Healthcare Knowledge: Gain in-depth knowledge of medical terminology, clinical coding, medication administration, and GDPR compliance.
• Customer Service Excellence: Learn how to provide exceptional customer service to patients and healthcare staff.
• Administrative Proficiency: Improve your skills in office management, document control, and efficient scheduling in healthcare environments.
• IT and Office Software Skills: Master Microsoft Office tools and touch typing to increase your productivity and efficiency.
• Legal and Compliance Understanding: Learn the legal requirements for working in healthcare, including GDPR and medication handling practices.
• Effective Communication Skills: Enhance your verbal and written communication, ensuring clear interactions with patients and colleagues.
• Increased Career Opportunities: Open the door to various roles in healthcare administration, from medical receptionist to office manager and more.
• Time Management Skills: Learn how to manage your workload effectively, ensuring smooth operations in a busy healthcare setting.

• Medical Receptionist
• Healthcare Assistant
• Medical Secretary
• Front Desk Coordinator
• Medical Office Manager
• Clinical Coder
• Healthcare Administrator
• Paralegal (Healthcare Focus)
• Patient Services Coordinator
• Health Information Manager

Cost: 149 AED

Duration: 11 Hours

• You’ll gain access to 11 premium courses and walk away with 11 recognised CPDQS PDF certificates — absolutely free.
• 1 QLS Endorsed Hardcopy Certificate — absolutely free.
• Lifetime access to all 11 courses.
• Learn at your own pace from anywhere.
• Boost your CV with real credentials.
• No hidden fees or subscription required.

• Course 01: Practical Office 365 Administration
• Course 02: Microsoft Excel
• Course 03: Microsoft PowerPoint Diploma
• Course 04: Microsoft SQL Server Development for Everyone
• Course 05: The Complete Microsoft Outlook Masterclass
• Course 06: Complete Microsoft Access Course
• Course 07: Microsoft Access Tables and Queries
• Course 08: Microsoft Teams
• Course 09: Microsoft Teams – 25 Must-Know Tips and Tricks
• Course 10: MS Word Diploma
• Course 11: PowerBI Formulas

• Comprehensive knowledge of Office 365 administration and user management
• Advanced skills in Excel for data entry, analysis, and automation
• Proficiency in Microsoft Teams for communication and collaboration
• Ability to create and manage databases using Access and SQL
• Enhanced email and calendar organisation through Outlook mastery
• Expertise in designing engaging presentations with PowerPoint
• Understanding of Power BI formulas for effective data visualisation
• Confidence in using Word for professional document formatting
• Tips and tricks to boost productivity across Microsoft tools
• A competitive skill set for administrative and tech-focused roles

• Office 365 Administrator
• IT Support Specialist
• Systems Administrator
• Data Analyst
• Database Administrator
• Business Intelligence Analyst
• Office Manager
• Administrative Assistant
• Technical Support Officer
• SharePoint Administrator

Cost: 149 AED

Duration: 11 Hours

• Understand the importance of quality service to business success
• Learn how to increase customer satisfaction and loyalty
• Apply professional customer service techniques across channels
• Discover strategies to handle difficult interactions
• Explore methods to retain customers through service
• Recognise the financial impact of great customer care
• Build confidence in delivering clear and supportive communication
• Understand customer expectations and decision-making behaviours

• Frontline staff wanting to enhance service skills
• Team leaders aiming to improve department performance
• Entrepreneurs building customer-centric businesses
• Career changers entering client-facing roles
• Sales professionals seeking to boost repeat business
• Anyone committed to delivering exceptional service

• Customer Experience Specialist – £22-35k/year
• Client Relations Manager – £26-42k/year
• Customer Success Representative – £24-38k/year
• Service Quality Coordinator – £28-45k/year
• Call Center Team Leader – £25-40k/year
• Customer Care Consultant – £30-50k/year

• Module 1: WHY Customer Service Is CRITICAL To Your Business!
• Module 2: Good Isn’t Good Enough!
• Module 3: We Are ALL in the “Helping Field”
• Module 4: Providing “Concierge” Level Of Service
• Module 5: The 5 Tenets Of TQM
• Module 6: How To Boost Customer Satisfaction
• Module 7: How To Avoid The 10 Deadly Sins Of Customer Service!
• Module 8: More Money–Through Customer Retention
• Module 9: How Much Is A Customer Worth?
• Module 10: Do You Understand Your Customer?
• Module 11: Dealing With Difficult Customers
• Module 12: “LEAP” Into Customer Service!
• Module 13: Exceptional Phone Service
• Module 14: WHY Customers Buy From YOU! 

Cost: 9.99 GBP

Duration: Upto 3 Hours

• ⇒ Course 01: Administrative Management
• ⇒ Course 02: Legal Secretary and Office Skills Diploma
• ⇒ Course 03: Bookkeeping and Payroll Administration Diploma
• ⇒ Course 04: Business Administration Level 3
• ⇒ Course 05: Admin, Secretarial & PA – Level 7
• ⇒ Course 06: Office Assistant and Secretarial Diploma
• ⇒ Course 07: Personal Assistant & Skill Development Training
• ⇒ Course 08: IT Administration and Networking
• ⇒ Course 09: HR Management Level 3
• ⇒ Course 10: Virtual Interviewing for HR
• ⇒ Course 11: Accounts Assistant Training
• ⇒ Course 12: HR Assistant Skills Certification
• ⇒ Course 13: Minute Taking for PA and Admin Assistants
• ⇒ Course 14: Virtual Assistant
• ⇒ Course 15: Level 2 Microsoft Office Essentials
• ⇒ Course 16: Customer Service Management
• ⇒ Course 17: Paralegal
• ⇒ Course 18: Anti Money Laundering (AML) Adjustment for AML Officers Diploma
• ⇒ Course 19: Business Compliance Officer
• ⇒ Course 20: Recruitment Officer Diploma
• ⇒ Course 21: Inventory Management Training
• ⇒ Course 22: Email Mastery for Business Professionals
• ⇒ Course 23: Business Etiquette & Professionalism
• ⇒ Course 24: Google Data Studio
• ⇒ Course 25: Data Entry Administrator
• ⇒ Course 26: Data Analysis and Forecasting in Excel
• ⇒ Course 27: Microsoft Access Databases Forms and Reports
• ⇒ Course 28: Document Control
• ⇒ Course 29: Time Management
• ⇒ Course 30: Effective Communication Skills Diploma

• Develop comprehensive administrative and management skills.
• Acquire in-depth knowledge of legal, secretarial, and office procedures.
• Master bookkeeping, payroll, and financial management principles.
• Gain expertise in HR management, recruitment, and employee relations.
• Enhance proficiency in Microsoft Office Suite and data analysis tools.
• Cultivate exceptional communication, time management, and interpersonal abilities.

• Receive a Free CPD Accredited Certificate upon completion of this course
• Get a free student ID card with this Training Program [Extra £ charge for international shipment]
• Enjoy instant access to the course
• Learn this course from anywhere in the world
• Affordable and easy-to-understand this course
• Fully online, engaging lessons with voiceover audio
• Lifetime access to the course materials
• 24/7 tutor support to the course

• Module 01: Introduction to Office Administration
• Module 02: Skills of an Effective Administrator
• Module 03: Business Etiquette
• Module 04: Business Telephone Skills
• Module 05: Representing Your Boss and Company
• Module 06: Mail Services and Shipping
• Module 07: Travel Arrangements
• Module 08: Organising Meetings and Conferences
• Module 09: Time Management
• Module 10: Record Keeping and Filing Systems
• Module 11: Business Writing Skills
• Module 12: Organisational Skills
• Module 13: Communication Skills
• Module 14: Customer Service
• Module 15: Effective Planning and Scheduling
• Module 16: Invoicing/Petty Cash

• PDF Certificate: Free (Previously it was £*30 = £)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

Cost: 698 AED

Duration: Upto 145 Hours

1. Master the fundamentals of Active Directory for effective user and system management.
2. Gain proficiency in troubleshooting and resolving common IT issues.
3. Learn how to manage virtual machines and optimize server performance.
4. Understand network troubleshooting techniques and methodologies.
5. Develop skills to monitor system resources and ensure smooth operations.
6. Acquire the ability to automate application installations and uninstalls efficiently.

• Access Boot Menu
• Active Directory Administrative Center (ADAC)
• Active Directory Users and Computers (ADUC)
• Check Password Expiration and Account Status
• Check Recently System Uptime and Reboot
• Cleanup Recycle Bin Data of Multiple Users Profile (Advance)
• Close Locked Open Files on File Server
• Computer Account Introduction & Solution
• Configure Auto-Login setting on Windows
• Create Active Directory User
• Create Virtual Machine (VM)
• Create Virtual Machine for Server 2019
• Deep Cleaning Through TreeSize Free Tool
• Delay in Replication of Assigned Permission on Client
• Disable Startup Applications (Speed Up Booting Time)
• Disable Unwanted Startup Services (MSCONFIG)
• Download Free Evaluation Windows 10 Image
• Execute Application in System Account Context
• Execute Commands on Remote System
• Find & Kill High Utilization Process
• Fix ‘Not Responding’ Application or Desktop Error
• Fix Domain Trust issue without Re-joining & Reboot
• Fix Stuck Windows Service
• How To Fix Filename Is Too Long Issue
• Hyper-V Interface Overview
• Increase Disk and Memory of Virtual Machine
• Info about Default Quota for Rejoining System
• Install Active Directory Role
• Install Hyper-V on Local System
• Install New Windows 11 Virtually in Hyper-V
• Install Windows Server 2019
• Installing Windows 10
• Introduction of Available Command line Tools
• Join System in Active Directory Domain
• Logoff Another User from Local System
• Logoff user Remotely through PowerShell
• Make USB Bootable with Command (CLI Tool)
• Make USB Bootable with GUI Tool
• Monitor CPU, Memory & HDD Utilization (Task Manager & Resource Monitor)
• Network Related Troubleshooting
• Part-1: Get Installed App Details Through Commands
• Part-2: Get Installed App Details Through Commands
• Recycle Bin Settings
• Rename System Name
• Run Disk Cleanup (Remove Not Required System Files)
• Server Manager Introduction
• Set Static IP Address
• Silently Install MSI based App on Multiple Remote Systems
• Silently Install MSI based App on the Local System
• Silently Uninstall MSI App Remotely from Multiple Systems
• Silently Uninstall MSI based App from Local System
• Uninstall Unwanted Applications
• Use of Snapshot (Time Saving)

1. Unlimited access to the course for forever
2. Digital Certificate, Transcript, student ID all included in the price
3. Absolutely no hidden fees
4. Directly receive CPD accredited qualifications after course completion
5. Receive one to one assistance on every weekday from professionals
6. Immediately receive the PDF certificate after passing
7. Receive the original copies of your certificate and transcript on the next working day
8. Easily learn the skills and knowledge from the comfort of your home

1. Aspiring IT professionals seeking to establish a career in helpdesk administration.
2. Individuals looking to enhance their theoretical understanding of IT support systems.
3. Those aiming to improve their problem-solving skills in a technical environment.
4. Students pursuing certifications in IT administration or support roles.
5. Career switchers interested in the IT field with no prior experience.
6. Anyone wanting to deepen their knowledge of Windows operating systems and server management.

Cost: 89 AED

Duration: Upto 1 Hour

• Course 01: Hydroponics Gardening
• Course 02: Kitchen Gardening
• Course 03: Understanding of Homesteading Gardening Diploma
• Course 04: Garden Design
• Course 05: Reproduction in Flowering Plants
• Course 06: Agriculture
• Course 07: Agricultural Science
• Course 08: Horticulture Diploma
• Course 09: Arboriculture
• Course 10: Mushroom Growing Course
• Course 11: Forestry
• Course 12: Botany
• Course 13: Geology
• Course 14: Conservation
• Course 15: Ecology
• Course 16: Diploma in Poultry Farming
• Course 17: Pest Control
• Course 18: Meteorology
• Course 19: Carbon Literacy Knowledge Course
• Course 20: Environment Management Course
• Course 21: Environmental Law Course
• Course 22: Livestock Management
• Course 23: Herbalist Training
• Course 24: Zoology
• Course 25: Introduction to Ornithology
• Course 26: Biotechnology
• Course 27: Biomedical Science
• Course 28: Basic Biology Online Course
• Course 29: Online Marine Biology Diploma
• Course 30: Wildlife Rescue and Rehabilitation Course

• Get a Free CPD Accredited Certificate upon completion of this course
• Get a free student ID card with this Training program (£10 postal charge will be applicable for international delivery)
• This course is affordable and simple to understand
• This course is entirely online, interactive lesson with voiceover audio
• Get Lifetime access to the course materials
• This course comes with 24/7 tutor support

• Module 01: Introduction to Hydroponics
• Module 02: Systems of Hydroponic Culture
• Module 03: Plant Nutrition
• Module 04: Equipment
• Module 05: Rooting Media
• Module 06: Seed, Seedling, and Plant Maintenance
• Module 07: Nutritional Problems and Solutions in Plants
• Module 08: Growing in Greenhouses

• Module 01: Introduction to Kitchen Gardening
• Module 02: Planning for Kitchen Gardening
• Module 03: Choosing Vegetables for Your Garden
• Module 04: Choosing Crops for Your Garden
• Module 05: Preparing Your Soil with Care
• Module 06: Preparing the Bed and Planting Your Crops
• Module 07: Maintaining Your Garden and Best Practices
• Module 08: Practicing Eco-Friendly Pest Management
• Module 09: Harvesting Your Crops and Storing Safely

• Module 01: Understanding Homesteading
• Module 02: Homestead Gardening
• Module 03: Types of Current
• Module 04: Gardening
• Module 05: Planting Foods
• Module 06: Keeping Animals - Part 1
• Module 07: Keeping Animals - Part 2
• Module 08: Homestead Food Making and Preservation
• Module 09: Homestead Crafts
• Module 10: Homestead Activities
• Module 11: Voltage, Current, and Resistance

• PDF Certificate: Free (Previously it was £*11 = £143)
• CPD Hard Copy Certificate: Free (For The First Course: Previously it was £)

• Aspiring gardeners and hobbyists interested in mastering hydroponics.
• Horticulture enthusiasts looking to expand their knowledge in hydroponics and garden design.
• Environmental advocates seeking sustainable gardening solutions through hydroponics.

• Hydroponics Gardener – £20,000 to £35,000 annually, with potential for higher earnings.
• Urban Farm Specialist – £28,000 to £45,000 annually.
• Horticulture Consultant – £30,000 to £50,000 annually.
• Agriculture Technician – £25,000 to £42,000 annually.
• Greenhouse Manager – £32,000 to £55,000 annually.

Cost: 680 AED

Discount: 90% Off for Laimoon Users!

Duration: Upto 130 Hours

• Level 5 Diploma in Corporate Receptionist
• 100% online with flexible access
• Comprehensive office administration training
• Focus on communication and customer service skills
• Practical knowledge of scheduling, travel, and records management
• Suitable for beginners and career changers
• 24/7 learner support
• Recognised certification options available

• Understand the role and responsibilities of a corporate receptionist
• Develop professional telephone etiquette and communication skills
• Manage meetings, conferences, and travel arrangements efficiently
• Organise mail handling, filing systems, and office records
• Apply effective time management and multitasking techniques
• Represent organisations with professionalism and confidence
• Handle customer queries and resolve workplace challenges
• Perform basic invoicing and petty cash management

• Duties, responsibilities, and workplace expectations

• Telephone etiquette
• Business writing and email communication

• Maintaining a professional office environment

• Mail services and shipping procedures
• Record-keeping and filing systems

• Meeting and conference management
• Travel planning and diary management

• Task prioritisation
• Workflow optimisation techniques

• Handling complaints and inquiries
• Building positive relationships

• Invoicing fundamentals
• Petty cash handling

• Quality Licence Scheme (QLS) Endorsed Certificate (optional – additional fee)
• Institute of Beauty & Makeup Certificate (PDF or hardcopy options available)
• Certificates validate your corporate receptionist and office administration skills

• Corporate Receptionist
• Office Administrator
• Executive Assistant
• Human Resources Assistant
• Customer Service Representative

• Individuals seeking a career as a corporate receptionist
• Beginners interested in office administration roles
• Job seekers looking to improve communication and organisational skills
• Professionals aiming to transition into administrative careers

• Learn essential corporate receptionist skills at your own pace
• Affordable and flexible online study options
• Gain practical office administration knowledge
• Improve employability in a high-demand field
• Access continuous learner support
• Earn recognised certification to boost your CV

Cost: 9.99 GBP

Discount: 94% Off for Laimoon Users!

Duration: Upto 1 Year

• Level 5 Receptionist Skills Diploma
• Flexible online learning – study anytime, anywhere
• Develop essential office administration and front desk management skills
• Training in business communication and customer service
• Learn practical travel planning, scheduling, and mail handling
• 24/7 student support via email and live chat
• Accredited course with optional recognised certification
• Self-paced learning suitable for busy professionals

• Understand the core responsibilities of a professional receptionist
• Demonstrate effective business telephone and communication skills
• Represent an organization professionally at the front desk
• Manage mail services, couriers, and office correspondence
• Organize travel arrangements and meeting schedules
• Apply professional business writing for emails and office documents
• Deliver excellent customer service and visitor management
• Improve time management and organizational skills in office environments

• Role and responsibilities of a receptionist
• Professional workplace expectations

• Handling incoming calls
• Professional phone etiquette

• Verbal and written business communication
• Customer interaction techniques

• Managing documents and records
• Filing systems and information management

• Handling mail and courier services
• Office distribution systems

• Planning business travel
• Managing appointments and meetings

• Creating positive first impressions
• Handling difficult situations professionally

• Writing professional emails and memos
• Clear and effective workplace communication

• Delivered by post
• Certificate Fee: £109
• International Delivery: £10

• PDF Certificate + Transcript – £
• Hardcopy Certificate + Transcript – £
• Both PDF & Hardcopy – £

• Receptionist / Front Desk Officer
• Office Administrator
• Executive Assistant
• Meeting Coordinator
• Event Coordinator
• Administrative Assistant
• Small Business Owner or Entrepreneur

• Individuals starting a career in office administration
• Aspiring receptionists or front desk professionals
• Administrative staff seeking skill development
• Professionals wanting to improve communication and organizational skills
• Job seekers looking to enter the business administration field

• Flexible self-paced online learning
• Affordable professional training
• Gain industry-relevant receptionist skills
• Improve communication, organization, and customer service expertise
• Recognized certification to enhance your CV and career opportunities
• Suitable for beginners and professionals alike

Cost: 9.99 GBP

Discount: 94% Off for Laimoon Users!

Duration: Upto 1 Year

• 21 Hours of formal training to provide customer query resolution ;
• Weekday or Weekend Classes are available, depending upon your ;
• Learning to address customer needs after completing the course.
• Learning how to cater to customer needs and tailor their conflict.
• Enhance verbal and non-verbal customer communication skills after completing the ;
• Skills to have clear interaction with customers and resolve queries with confidence.
• Experts provide high-quality training to hone your skills with ;
• Get real-world scenarios learning to easily handle any type of conflict situation.

Cost: 1500 AED

Discount: 15% Off for Laimoon Users!

Duration: 30 To 40 Hours

• ⇒ Course 01: Diploma in Business Administration
• ⇒ Course 02: Strategic Business Management
• ⇒ Course 03: Social Media Strategy for Business
• ⇒ Course 04: Research Methods in Business
• ⇒ Course 05: Business Development
• ⇒ Course 06: Business Law
• ⇒ Course 07: Marketing Strategies for Business
• ⇒ Course 08: Lead Generation with Attraction Marketing for Business
• ⇒ Course 09: Business Performance Management
• ⇒ Course 10: Fundamentals of Business Analysis
• ⇒ Course 11: Financial Ratio Analysis for Business Decisions
• ⇒ Course 12: International Business
• ⇒ Course 13: Compliance & Business Risk Management
• ⇒ Course 14: Business Writing
• ⇒ Course 15: Business Strategy Planning
• ⇒ Course 16: Email Mastery for Business Professionals
• ⇒ Course 17: Business Intelligence Analyst Course
• ⇒ Course 18: Basic Business Finance
• ⇒ Course 19: Bookkeeping and Payroll Administration Diploma
• ⇒ Course 20: Office Administration Certificate
• ⇒ Course 21: Financial Management
• ⇒ Course 22: Project Management
• ⇒ Course 23: Decision Making and Critical Thinking
• ⇒ Course 24: Operations Management
• ⇒ Course 25: Leadership & Management Diploma
• ⇒ Course 26: Understanding Lean Organisation Management
• ⇒ Course 27: Customer Relationship Management
• ⇒ Course 28: Change Management Level 3
• ⇒ Course 29: Negotiation Essential Skills – Level 3
• ⇒ Course 30: Business English and Communication

• Standout by earning a CPD Accredited Certificate upon completion.
• Gain lifetime access to the course materials and keep your skills on-check anytime.
• Our tutors are available 24/7 to answer your questions throughout the program.
• The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery).

Cost: 799 AED

Discount: 50% Off for Laimoon Users!

Duration: Upto 150 Hours

• Master effective communication and business writing skills.
• Develop impeccable organizational and time management abilities.
• Learn to manage travel arrangements and meetings with precision.
• Understand the nuances of customer service and telephone etiquette.
• Gain expertise in record-keeping, filing systems, and invoicing.
• Enhance your ability to represent your boss and company professionally.

Cost: 9.99 GBP

Duration: Upto 6 Hours

Cost: 8 GBP

Discount: 95% Off for Laimoon Users!

Duration: 4 To 5 Hours

Cost: 9 GBP

Discount: 95% Off for Laimoon Users!

Duration: 3 To 4 Hours

• Understand the critical role and responsibilities of a receptionist.
• Develop key skills for effective communication and message handling.
• Learn to manage the reception area efficiently.
• Acquire proficiency in scheduling and appointment coordination.
• Master administrative tasks and understand safety and security protocols.

• Module 01: Introduction to the Reception Role
• Module 02: Essential Reception Skills
• Module 03: Understanding the Reception Workstation
• Module 04: Handling Phone Calls and Messages
• Module 05: Scheduling and Appointments
• Module 06: Administrative Tasks and Document Management
• Module 07: Safety and Security Protocols
• Module 08: Enhancing Guest Experience

• Unlimited access to the course for a lifetime.
• Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
• Structured lesson planning in line with industry standards.
• Immerse yourself in innovative and captivating course materials and activities.
• Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
• Flexibility to complete the Course at your own pace, on your own schedule.
• Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
• Unlock career resources for CV improvement, interview readiness, and job success.

• Aspiring receptionists and front desk personnel.
• Administrative staff looking to enhance their skill set.
• Customer service professionals in hospitality and corporate sectors.
• Office managers overseeing front desk operations.
• Anyone interested in a career in front office management.

Cost: 89 AED

Discount: 95% Off for Laimoon Users!

Duration: 4 Hours

• Module 1: Introduction to Reception and Receptionist
• Module 2: Business Telephone Skills
• Module 3: Representing Your Boss and Company
• Module 4: Mail Services and Shipping
• Module 5: Travel Arrangements
• Module 6: Organising Meeting and Conferences
• Module 7: Time Management
• Module 8: Record Keeping and Filing Systems
• Module 9: Business Writing Skills
• Module 10: Organisational Skills
• Module 11: Communication Skills
• Module 12: Customer Service
• Module 13: Effective Planning and Scheduling
• Module 14: Invoicing/Petty Cash

• This is a dedicated website for teaching
• 24/7 tutor support
• Interactive Content
• Affordable price
• 100% online
• Flexible deadline

Cost: 10 GBP

Discount: 95% off through Laimoon!

Duration: Upto 7 Hours

• Course 01: Customer Service Manager Training and Front Desk Certification
• Course 02: Hotel Front Desk Operations
• Course 03: Receptionist Diploma
• Course 04: Medical Receptionist
• Course 05: School Receptionist
• Course 06: Effective Communication Skills Diploma
• Course 07: Telephone Etiquette Online Training
• Course 08: Telephone Customer Service Training
• Course 09: Time Management
• Course 10: Email Writing Training
• Course 11: Conflict Resolution
• Course 12: Stress Management Training
• Course 13: Creative Problem Solving
• Course 14: Positive Psychology Course
• Course 15: Dealing With Difficult People - Diploma
• Course 16: Hotel Management with Hotel Receptionist and Hospitality Management
• Course 17: Emotional Intelligence and Social Management Diploma
• Course 18: Diversity Training
• Course 19: Workplace Confidentiality
• Course 20: Customer Service Management: Recovering Difficult Customers
• Course 21: Professional Crisis Management Certificate
• Course 22: Data Documentation and Record Keeping Best Practices
• Course 23: Principles of Team Leading
• Course 24: Health and Safety at Workplace
• Course 25: Decision Making and Critical Thinking Online Course

• Step by step Front Desk Coordinator Diploma lessons
• One to one assistance from Front Desk Coordinator Diploma professionals if you need it
• Innovative exams to test your knowledge after the Front Desk Coordinator Diploma course
• 24/7 customer support should you encounter any hiccups
• Top-class learning portal
• Unlimited lifetime access to all twenty-five Front Desk Coordinator Diploma courses
• Digital Certificate, Transcript and student ID are all included in the price
• PDF certificate immediately after passing
• Original copies of your Front Desk Coordinator Diploma certificate and transcript on the next working day
• Easily learn the Front Desk Coordinator Diploma skills and knowledge you want from the comfort of your home

• CPD Accredited e-Certificate - Free
• CPD Accredited Hardcopy Certificate - Free
• Enrolment Letter - Free
• Student ID Card - Free

• CPD Accredited e-Certificate - 25 AED (Per Course)
• CPD Accredited Hardcopy Certificate - 39 AED  (Per Course)

Cost: 999 AED

Discount: 050% Off for Laimoon Users!

Duration: Upto 125 Hours

• Understanding Customer Service
• Focusing on the Customer
• Customer Service and the Telephone
• Handling Complaints
• Enduring Stress

• This is a dedicated website for teaching
• 24/7 tutor support
• Interactive Content
• Affordable price
• 100% online
• Flexible deadline

Cost: 10 GBP

Duration: Upto 2 Hours

• Understanding Customer Service
• Focusing on the Customer
• Customer Service and the Telephone
• Handling Complaints
• Enduring Stress

• This is a dedicated website for teaching
• 24/7 tutor support
• Interactive Content
• Affordable price
• 100% online
• Flexible deadline

Cost: 10 GBP

Discount: 95% off through Laimoon!

Duration: Upto 2 Hours

• Course 01: Receptionist Diploma
• Course 02: Medical Receptionist
• Course 03: School Receptionist
• Course 04: Hotel Front Desk Operations
• Course 05: Customer Service Manager Training and Front Desk Certification
• Course 06: Effective Communication Skills Diploma
• Course 07: Telephone Etiquette Online Training
• Course 08: Telephone Customer Service Training
• Course 09: Time Management
• Course 10: Email Writing Training
• Course 11: Conflict Resolution
• Course 12: Stress Management Training
• Course 13: Creative Problem Solving
• Course 14: Positive Psychology Course
• Course 15: Dealing With Difficult People - Diploma
• Course 16: Hotel Management with Hotel Receptionist and Hospitality Management
• Course 17: Emotional Intelligence and Social Management Diploma
• Course 18: Diversity Training
• Course 19: Workplace Confidentiality
• Course 20: Customer Service Management: Recovering Difficult Customers
• Course 21: Professional Crisis Management Certificate
• Course 22: Data Documentation and Record Keeping Best Practices
• Course 23: Principles of Team Leading
• Course 24: Health and Safety at Workplace
• Course 25: Decision Making and Critical Thinking Online Course

• Step by step Receptionist Excellence: Essential Skills for Front Desk Professionals lessons
• One to one assistance from Receptionist Excellence: Essential Skills for Front Desk professionals if you need it
• Innovative exams to test your knowledge after the Receptionist Excellence: Essential Skills for Front Desk Professionals course
• 24/7 customer support should you encounter any hiccups
• Top-class learning portal
• Unlimited lifetime access to all twenty-five Receptionist Excellence: Essential Skills for Front Desk Professionals courses
• Digital Certificate, Transcript and student ID are all included in the price
• PDF certificate immediately after passing
• Original copies of your Receptionist Excellence: Essential Skills for Front Desk Professionals certificate and transcript on the next working day
• Easily learn the Receptionist Excellence: Essential Skills for Front Desk Professionals skills and knowledge you want from the comfort of your home

• CPD Accredited e-Certificate - Free
• CPD Accredited Hardcopy Certificate - Free
• Enrolment Letter - Free
• Student ID Card - Free

• CPD Accredited e-Certificate - 25 AED (Per Course)
• CPD Accredited Hardcopy Certificate - 39 AED  (Per Course)

Cost: 999 AED

Discount: 050% Off for Laimoon Users!

Duration: Upto 125 Hours

• Earn a e-certificate upon successful completion.
• Accessible, informative modules taught by expert instructors
• Study in your own time, at your own pace, through your computer tablet or mobile device
• Benefit from instant feedback through mock exams and multiple-choice assessments
• Get 24/7 help or advice from our email and live chat teams
• Full Tutor Support on Weekdays

• Video lessons
• Online study materials
• Mock exams
• Multiple-choice assessment

Cost: 8 GBP

Duration: Upto 7 Hours

• Lifetime access to the course
• No hidden fees, only pay the price of the course which includes exam fees.
• Recognized qualification upon successful completion of the course
• Study from anywhere, anytime, whenever it is convenient for you.
• Affordable and engaging e-learning study materials
• Study at your own pace from tablet, PC, or smartphone
• Online tutor support when you are in need.

• Introduction to Healthcare and Receptionists
• National Health Services
• Responsibilities and Skills of Medical Receptionists
• Personal Grooming and Hygiene
• Work in Socially Diverse Environment
• Reception Service Patterns
• The Hospital Services
• Health and Safety in Clinical Environment
• Security Concerns for Receptionists
• Regulatory Organisations in United Kingdom
• Healthcare Laws and Regulations
• Medical Terminology for Receptionists

• Familiarise yourself with the fundamentals of national health service
• Understand the responsibilities of a medical receptionist
• Get introduced to the reception service structure  
• Enrich your knowledge of medical terminologies
• Acquire the skill to work in diverse work settings
• Learn about the healthcare law and regulation

Cost: 13 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 4 Hours

• Understand healthcare reception duties and responsibilities.
• Organise schedules efficiently in a medical environment.
• Maintain accurate and secure medical records.
• Implement effective filing systems in medical offices.
• Uphold confidentiality standards in healthcare settings.
• Master time management skills for optimal productivity.
• Acquire medical jargon and terminology proficiency.
• Prioritize workplace safety in a healthcare context.
• Grasp the role of information technology in healthcare.
• Comprehend legal aspects and ethical considerations in healthcare.

• Introduction to Healthcare and Receptionists
• Organise Schedules
• Maintaining Medical Records
• Effective Filing Systems in Medical Offices
• Confidentiality in a Medical Environment
• Time Management
• Medical Jargon and Terminology
• Maintaining Workplace Safety
• Information Technology in Health Care
• Legal aspects and Ethics

Cost: 5.99 GBP

Duration: Upto 8 Hours

• Understand the role of a medical secretary in healthcare settings.
• Efficiently manage and organise medical appointment schedules.
• Demonstrate proficiency in maintaining accurate and secure medical records.
• Implement effective filing systems for streamlined office operations.
• Uphold confidentiality standards in a medical environment.
• Control stocks and supplies to ensure adequate inventory levels.
• Acquire proficiency in medical jargon and terminology.
• Maintain a safe workplace environment in accordance with regulations.
• Apply information technology in healthcare administrative tasks.
• Comprehend legal aspects and ethical considerations in healthcare settings.

• Introduction to Medical Secretary
• Organise Schedules
• Maintaining Medical Records
• Effective Filing Systems in Medical Offices
• Confidentiality in a Medical Environment
• Controlling Stocks and Supplies
• Medical Jargon and Terminology
• Maintaining Workplace Safety
• Information Technology in Health Care
• Legal aspects and Ethics

Cost: 5.99 GBP

Duration: Upto 4 Hours

• Module 01: Additional Challenges
• Module 02:Communication (I)
• Module 03: Communication (II)
• Module 04:Core Skills Required
• Module 05:Organizing and Planning (I)
• Module 06: Organizing and Planning (II)
• Module 07: Self-Management (I)
• Module 08: Self-Management (II)
• Module 9:Time Management (I)
• Module 10:Time Management (II)

Cost: 90 AED

Duration: 1 To 2 Hours

• Module 01: Introduction to Healthcare and Receptionists
• Module 02: Organise Schedules
• Module 03: Maintaining Medical Records
• Module 04: Effective Filing Systems in Medical Offices
• Module 05: Confidentiality in a Medical Environment
• Module 06: Time Management
• Module 07: Medical Jargon and Terminology
• Module 08: Maintaining Workplace Safety
• Module 09: Information Technology in Health Care
• Module 10: Legal aspects and Ethics

• Learn the roles and responsibilities of a medical receptionist
• Be able to communicate with patients and understand their problems
• Be able to keep the records and documents organised
• Familiarise with medical terminologies
• Schedule meetings and appointments
• Be able to handle any emergency situation

Cost: 10 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 4 Hours

• Module 01: Introduction To Patient Customer Service
• Module 02: Effective Patient Customer Service Training
• Module 03: Areas Of Patient Customer Service
• Module 04: Customer Service Operative Skills
• Module 05: Organising Schedules
• Module 06: Medical Jargon And Terminology
• Module 07: Effective Filing Systems In Medical Offices
• Module 08: Patient Customer Service Soft Skills
• Module 09: What Customer Service Is To Different Medical Professionals
• Module 10: Providing Customer Service And Support To Colleagues
• Module 11: Handling Difficult Customers

Cost: 94.36 AED

Duration: 6 To 7 Hours

• Module 01: Introduction To Medical Transcription
• Module 02: The What, How, Who And Why Of Medical Transcription
• Module 03: Understanding Medical Reports
• Module 04: Medical Language Boot Camp
• Module 05: Formatting: The Basics
• Module 06: Data Protection

Cost: 55 AED

Duration: Upto 2 Hours

Cost: 55 AED

Duration: 3 To 4 Hours

• Demonstrate proficiency in medical billing, coding, and record-keeping.
• Efficiently manage appointment schedules using various communication methods.
• Ensure confidentiality in handling medical records, adhering to established principles.
• Implement effective filing systems for medical offices.
• Master medical terminologies for precise communication in healthcare.
• Utilize information technology and computers optimally in healthcare settings.
• Prioritize health and safety measures, identifying hazards in healthcare environments.
• Acquire fundamental skills as a Medical Secretary for comprehensive administrative support.

• Introduction to Medical Secretary
• Managing Appointment Scheduling and Communicating Methods
• Medical Billing and Coding
• Medical Records and Confidentiality Principles
• Medical Offices Filling Systems
• Medical Terminologies
• Information Technology & the Use of Computer in Healthcare
• Hazards, Health and Safety in a Healthcare Setting

Cost: 9.99 GBP

Discount: 96% Off for Laimoon Users!

Duration: Upto 4 Hours

• Earn a digital Certificate upon successful completion.
• Accessible, informative modules taught by expert instructors
• Study in your own time, at your own pace, through your computer tablet or mobile device
• Benefit from instant feedback through mock exams and multiple-choice assessments
• Get 24/7 help or advice from our email and live chat teams
• Full tutor support on weekdays

• Video lessons
• Online study materials
• Mock exams
• Multiple-choice assessment
• Assignment

Cost: 8 GBP

Duration: Upto 2 Weeks

Cost: 89 AED

Discount: 95% off through Laimoon!

Duration: Upto 2 Hours

• Master medical record-keeping and scheduling.
• Ensure confidentiality and security of medical information.
• Understand medical jargon and terminology for effective communication.
• Maintain workplace safety in a medical environment.
• Handle information technology in healthcare.
• Learn medical coding and billing procedures.
• Grasp the legal aspects and ethics relevant to medical administration.

• Module 1: Introduction to Medical and Clinical Administration        
• Module 2: Organise Schedules        
• Module 3: Maintaining Medical Records        
• Module 4: Effective Filing Systems in Medical Offices        
• Module 5: Confidentiality in a Medical Environment        
• Module 6: Controlling Stocks and Supplies        
• Module 7: Medical Jargon and Terminology        
• Module 8: Maintaining Workplace Safety        
• Module 9: Information Technology in Health Care        
• Module 10: Medical (Clinical) Coding and Billing        
• Module 11: Legal aspects and Ethics

Cost: 15 GBP

Duration: Upto 4 Hours

• CPD Accredited Qualifications
• No need to worry about hidden charges
• Tutor assistance on every weekday
• Practical and honest assessments performed immediately
• Personal PDF certificate awarded on passing
• Gain valuable and recognised experience without leaving your home

•  Introduction to Healthcare and Receptionists 
•  National Health Services 
•  Responsibilities and Skills of Medical Receptionists 
•  Personal Grooming and Hygiene 
•  Work in Socially Diverse Environment 
•  Reception Service Patterns 
•  The Hospital Services 
•  Health and Safety in Clinical Environment 
•  Security Concerns for Receptionists 
•  Regulatory Organisations in United Kingdom 
•  Healthcare Laws and Regulations 
•  Medical Terminology for Receptionists 

Cost: 48 AED

Discount: 98% Off for Laimoon Users!

Duration: Upto 3 Hours

• CPD Accredited Qualifications
• No need to worry about hidden charges
• Tutor assistance on every weekday
• Practical and honest assessments performed immediately
• Personal PDF certificate awarded on passing
• Gain valuable and recognised experience without leaving your home

• Module 01: Introduction to Reception and Receptionist
• Module 02: Business Telephone Skills
• Module 03: Representing Your Boss and Company
• Module 04: Mail Services and Shipping
• Module 05: Travel Arrangements
• Module 06: Organising Meeting and Conferences
• Module 07: Time Management
• Module 08: Record Keeping and Filing Systems
• Module 09: Business Writing Skills
• Module 10 : Organisational Skills
• Module 11: Communication Skills
• Module 12: Customer Service
• Module 13: Effective Planning and Scheduling
• Module 14: Invoicing/Petty Cash
• Module 15: Business Environment
• Module 16: Advanced MS Excel

Cost: 48 AED

Discount: 98% Off for Laimoon Users!

Duration: Upto 9 Hours

• Module 01: Introduction to Reception and Receptionist
• Module 02: Business Telephone Skills
• Module 03: Representing Your Boss and Company
• Module 04: Mail Services and Shipping
• Module 05: Travel Arrangements
• Module 06: Organising Meetings and Conferences
• Module 07: Time Management
• Module 08: Record Keeping and Filing Systems
• Module 09: Business Writing Skills
• Module 10 : Organisational Skills
• Module 11: Communication Skills
• Module 12: Customer Service
• Module 13: Effective Planning and Scheduling
• Module 14: Invoicing/Petty Cash
• Module 15: Business Environment
• Module 16: Advanced MS Excel

Cost: 48 AED

Discount: 98% Off for Laimoon Users!

Duration: Upto 9 Hours

• Master essential receptionist duties and etiquette.
• Develop effective business telephone skills.
• Learn to represent your employer and company professionally.
• Gain proficiency in mail services, shipping, and travel arrangements.
• Enhance time management and organizational skills.
• Strengthen communication and customer service abilities.
• Acquire proficiency in Microsoft Excel, from text and mathematical formulas to advanced functions.
• Learn Power Query and Excel keyboard shortcuts for efficient data management.

• Introduction to Reception and Receptionist
• Business Telephone Skills
• Representing Your Boss and Company
• Mail Services and Shipping
• Travel Arrangements
• Organising Meeting and Conferences
• Time Management
• Record Keeping and Filing Systems
• Business Writing Skills
• Organisational Skills
• Communication Skills
• Customer Service
• Effective Planning and Scheduling
• Invoicing/Petty Cash
• Business Environment

• How to Get the most of the course
• Text formulas in Excel
• Text Formulas Exercise
• Text Formulas Exercise (answers)
• Mathematical Formulas In Excel
• Mathematical Formulas Exercise
• Mathematical Formulas Exercise (answers)
• Date and Time Formulas In Excel
• Date and Time Formulas Exercise
• Date and Time Exercise Formulas (answers)
• Logic Formulas In Excel
• Logic Formula Exercise
• Logic Formula Exercise (answers)
• Financial Formula In Excel
• Financial Formula Exercise
• Financial Formula Exercise (answers)
• Informational Formula In Excel
• Informational Formula Exercise
• Informational Formula Exercise (answers)
• Getting Traffic To Your Site
• Menu Example with Excel Vlookup
• Wildcard Search with Excel Vlookup
• Looking to the Left with Excel Vlookup
• 2-Way Lookup
• Comparing Lists with Excel Vlookup
• Microsoft Excel Vlookup Tips and Tricks
• Power Query Intro and Excel version
• Excel Power Query – Introduction
• Enabling M in Power Query
• Transform Data – Trim in Excel Power Query
• Transform Data – Format Dates and Values in Excel Power Query
• Simple Expressions
• Simple Expressions – Nested Expressions
• Transform Data – Parsing URLs in Excel Power Query
• Variables
• Formatting Excel Keyboard Shortcuts
• Table Excel Keyboard Shortcuts
• Editing Excel Keyboard Shortcuts
• Formula Excel Keyboard Shortcuts
• Workbook Excel Keyboard Shortcuts
• Handy Excel Shortcuts Keyboard Shortcuts

• Unlimited access to the course for a lifetime.
• Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.
• Structured lesson planning in line with industry standards.
• Immerse yourself in innovative and captivating course materials and activities.
• Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.
• Flexibility to complete the Course at your own pace, on your own schedule.
• Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.

• Aspiring receptionists seeking comprehensive training.
• Office professionals looking to enhance their skills.
• Individuals aiming to excel in administrative roles.
• Those interested in improving their Microsoft Excel proficiency.

Cost: 49 AED

Discount: 95% Off for Laimoon Users!

Duration: Upto 11 Hours

• Free Time Management Course
• Free Certificate
• Lifetime Access

• Students
• Job seekers
• Teachers

• Introduction
• Explain the Rules
• Describe the Need of Relationship with Customers
• Explain how to Build Rapport with Customers
• Describe Roles/Responsibilities of Hotel Reception Assistant
• Explain what is Up-selling
• Explain what is Cross-selling
• Identify the Steps for Selling as Hotel Reception Assistant
• Describe the Factors Influencing Buying Decision
• Explain how to Handle Customer’s Buying Objections
• Explain how to be Assertive as Hotel Reception Assistant
• Identify the Steps for Handling Customers’ Complaints
• List the Tips for Success as a Hotel Reception Assistant

Cost: 19 GBP

Discount: 90% off through Laimoon!

Duration: 2 Hours

• The key roles of a receptionist;


• How to run the reception area;


• How to effectively communicate;


• How to deal with administration;


• How to be a team player;


• How to use technology to their advantage;


• How to handle databases;


• How to make bookings and reservations;


• Organisational skills.

• A competent and professional front-line presence;


• Easy-to-follow modules, from start to finish;


• The ability to work through the modules at the learner's own pace and in the comfort of their home;


• An industry-recognised certificate, with full online support during the course.

Cost: 50 USD

Discount: 50% Off for Laimoon Users!

Duration: Upto 10 Hours

• How to handle staff and understand their performance;



• The legal side of various policies and health and safety;



• Communication;



• How to deal with customers and colleagues;



• Financial aspects: petty cash and office supplies;



• Office layouts;



• The art of delegation;



• Social media;



• How to handle meetings, including chairing them.

• A professional front-line receptionist improves the image of your business;



• The ability to study at the employee's pace and in the comfort of their own home;



• Easy internet-based access to study material on any device;



• Short, sharp, structured organisation of learning materials;



• Industry-approved certification.

Cost: 50 USD

Discount: 50% Off for Laimoon Users!

Duration: Upto 15 Hours

• Free Time Management Course
• Free Certificate
• Lifetime Access

• Students
• Job seekers
• Teachers

• Lecture 1: Diary Management
• Lecture 2: Business Reports and Letter Writing
• Lecture 3: E-mails Writing Tips
• Lecture 4: Handling Confidential Documents
• Lecture 5: Successful Meeting Minutes
• Lecture 6: Note Taking
• Lecture 7: Data Management, Record Keeping and Filing
• Lecture 8: Arranging Interviews
• Lecture 9: Delivering Postal Mail
• Lecture 10: Dictating
• Lecture 11: Tips for Speed Reading
• Lecture 12: Creating an Effective Cv and Cover Letter
• Lecture 13: Typing Speed Development
• Lecture 14: Microsoft Word
• Lecture 15: Microsoft Excel
• Lecture 16: Microsoft Powerpoint
• Lecture 17: Microsoft Outlook
• Lecture 18: Receptionist and Customer Service Skills

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 10 Hours

• Free Time Management Course
• Free Certificate
• Lifetime Access

• Students
• Job seekers
• Teachers

• Module 1: Basic Principles of Administration
• Module 2: Goals Setting
• Module 3: Effective Planning & Scheduling
• Module 4: Organising Meetings
• Module 5: Keeping Accurate Records
• Module 6: Writing Business Letters
• Module 7: Other Written Communication
• Module 8: Minute Taking Only
• Module 9: Time Management
• Module 10: Stress Management
• Module 11: Telephone Skills
• Module 12: Communication Skills
• Module 13: Presentation skills
• Module 14: Dealing with Difficult People Conflict Resolution
• Module 15: Creating A Positive Work Environment

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 10 Hours

• Free Time Management Course
• Free Certificate
• Lifetime Access

• Students
• Job seekers
• Teachers

• Module 1: Diary Management
• Module 2: Business reports and letter writing
• Module 3: E-mails writing tips
• Module 4: Handling confidential documents
• Module 5: Successful meeting minutes
• Module 6: Note taking
• Module 7: Data management, record keeping and filing
• Module 8: Arranging interviews
• Module 9: Delivering postal mail
• Module 10: Dictating
• Module 11: Tips for speed reading
• Module 12: Creating an effective cv and cover letter
• Module 13: Typing speed development
• Module 14: Microsoft word
• Module 15: Microsoft excel
• Module 16: Microsoft PowerPoint
• Module 17: Microsoft outlook
• Module 18: Receptionist and customer service skills

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 11 Hours

• Free Time Management Course
• Free Certificate
• Lifetime Access

• Students
• Job seekers
• Teachers

• Module 1: An Introduction
• Module 2: Understanding Your Customers
• Module 3: The Customer-Focused Organization
• Module 4: Creating Customer Service Strategy
• Module 5: Implementing a Service Excellence Strategy
• Module 6: Advance Training & Development for Effective Customer Service
• Module 7: Building Better Teams
• Module 8: Concept of Empowerment & Ownership
• Module 9: Effective Communication
• Module 10: Active Listening
• Module 11: Building strong relationship with Customers
• Module 12: CRM (Customer Relationship Management)
• Module 13: The Right Way to Manage Unprofitable Customers
• Module 14: Handling complaints
• Module 15: Conflict Resolution
• Module 16: Anger Management
• Module 17: Stress Management
• Module 18: Time Management
• Module 19: Telemarketing
• Module 20: Importance of Feedback in Customer Service

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 13 Hours

• Medical Receptionist Learner will get Free Certificate
• Medical Receptionist No Extra fees
• Medical Receptionist Lifetime Course Access

• Developed by Qualified Professionals With Updated Materials
• 24/7 Learning Support and Assistance
• Course completion free PDF certificate
• High-quality E-learning Study Materials
• No Hidden Fees or Exam Charges
• Access the Course Anywhere in the World
• Self Paced Learning and Laptop, Tablet, Smartphone Friendly

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: 4 Hours

• Customer service Learner will get Free Certificate
• Customer service No Extra fees
• Customer service Lifetime Course Access

• Developed by Qualified Professionals With Updated Materials
• 24/7 Learning Support and Assistance
• Course completion free PDF certificate
• High-quality E-learning Study Materials
• No Hidden Fees or Exam Charges
• Access the Course Anywhere in the World
• Self Paced Learning and Laptop, Tablet, Smartphone Friendly

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 3 Hours

• Unlimited lifetime access
• Instructor-led distance learning
• Get trained by industry experts
• 24/7 student support system
• Learn at your own pace and leisure
• Effective training, written and designed by certified professionals

• Equip yourself with the essential skills, confidence and competence to assist you in your chosen industry.

• Learn the most in-demand skills, get certified and level up your career. This online training course is designed to help you reach your professional goals.

• Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV.

Cost: 13 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 1 Hour

• Video lessons
• Online study materials
• Mock exams
• Multiple-choice assessment

1. Module 1: Introduction to Healthcare and Receptionists00:32:00
2. Module 2: Organise Schedules00:23:00
3. Module 3: Maintaining Medical Records00:22:00
4. Module 4: Effective Filing Systems in Medical Offices00:19:00
5. Module 5: Confidentiality in a Medical Environment00:17:00
6. Module 6: Time Management00:37:00
7. Module 7: Medical Jargon and Terminology00:27:00
8. Module 8: Maintaining Workplace Safety00:22:00
9. Module 9: Information Technology in Health Care00:16:00
10. Module 10: Legal aspects and Ethics00:21:00
11. Mock Exam
12. Final Exam
13. Assignment

Cost: 8 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 3 Weeks

Cost: 13 GBP

Duration: Upto 3 Days

• Lifetime access to the course
• No hidden fees, only pay the price of the course which includes exam fees.
• Recognized qualification upon successful completion of the course
• Study from anywhere, anytime, whenever it is convenient for you.
• Affordable and engaging e-learning study materials
• Study at your own pace from tablet, PC, or smartphone
• Online tutor support when you are in need.

• Receptionist
• Being an Assistant
• Answering Telephones
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Mock Exam
• Final Exam

Cost: 13 GBP

Duration: Upto 3 Days

• Lifetime access to the course
• No hidden fees, only pay the price of the course which includes exam fees.
• Recognized qualification upon successful completion of the course
• Study from anywhere, anytime, whenever it is convenient for you.
• Affordable and engaging e-learning study materials
• Study at your own pace from tablet, PC, or smartphone
• Online tutor support when you are in need.

• Module One - Getting StartedFREE
• Module Two - Getting Organized (I)FREE
• Module Three - Getting Organized (II)
• Module Four - Managing Time
• Module Five - Getting It All Done On Time
• Module Six - Special Tasks
• Module Seven - Verbal Communication Skills
• Module Eight - Non-Verbal Communication Skills
• Module Nine - Empowering Yourself
• Module Ten - The Team of Two
• Module Eleven - Taking Care of Yourself
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Why Your Office Needs Administrative Procedures
• Module Three - Gathering the Right Tools
• Module Four - Identifying Procedures to Include
• Module Five - Top Five Procedures to Record
• Module Six - What to Include in Your Binder (I)
• Module Seven - What to Include in Your Binder (II)
• Module Eight - Organizing Your Binder
• Module Nine - What Not to Include in the Procedure Guide
• Module Ten - Share Office Procedure Guide
• Module Eleven - Successfully Executing the Guide
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Remove the Clutter
• Module Three - Prioritize
• Module Four - Scheduling Your Time
• Module Five - To-Do Lists
• Module Six - Paper and Paperless Storage
• Module Seven - Organization in Your Work Area
• Module Eight - Tools to Fight Procrastination
• Module Nine - Organizing Your Inbox
• Module Ten - Avoid the Causes of Disorganization
• Module Eleven - Discipline is the Key to Stay Organized
• Module Twelve - Wrapping Up
• Organizational Skills Course for Administrator- Activities

• Receptionist
• Importance of Receptionist
• Different Types of Receptionist & Roles
• Communication Skills for Receptionist
• Telephone Skills
• Listening Skills
• Taking Messages
• Presenting & Appearance
• Reservation Procedure
• Confidentiality Checklist
• Being Organized as Receptionist
• Becoming a Successful Receptionist

• Module One - Getting Started
• Module Two - The Right Attitude Starts with You
• Module Three - Stress Management (Internal Stressors)
• Module Four - Stress Management (External Stressors)
• Module Five - Transactional Analysis
• Module Six - Why are Some Customers Difficult
• Module Seven - Dealing with the Customer Over the Phone
• Module Eight - Dealing with the Customer In-Person
• Module Nine - Sensitivity in Dealing with Customers
• Module Ten - Scenarios of Dealing with a Difficult Customer
• Module Eleven - Following up With a Customer Once You Have Addressed Their Issue
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Core Skills Required
• Module Three - Self-Management (I)
• Module Four - Self-Management (II)
• Module Five - Time Management (I)
• Module Six - Time Management (II)
• Module Seven - Organizing and Planning (I)
• Module Eight - Organizing and Planning (II)
• Module Nine - Communication (I)
• Module Ten - Communication (II)
• Module Eleven - Additional Challenges
• Module Twelve - Wrapping Up
• Professional Telephone Receptionist Course- Activities

Cost: 13 GBP

Duration: Upto 14 Hours

• Accredited by CPD
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with audio voiceover
• Developed by qualified professionals in the field
• Discounts on bulk purchases
• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance

• Module 01: Introduction to Office Administration
• Module 02: Skills of an Effective Administrator
• Module 03: Communication Skills
• Module 04: Remove the Clutter
• Module 05: Prioritize
• Module 06: Scheduling Your Time
• Module 07: To-Do Lists
• Module 08: Paper and Paperless Storage
• Module 09: Organization in Your Work Area
• Module 10: Tools to Fight Procrastination
• Module 11: Organizing Your Inbox
• Module 12: Avoid the Causes of Disorganization
• Module 13: Discipline is the Key to Stay Organized
• Module 14: Negotiation Techniques
• Module 15: Conflict Management
• Module 16: Stress Management

Cost: 8 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 4 Hours

• Engaging and inventive e-learning course
• Instructor-led distance learning
• Get trained by industry experts
• Easy to use and easy to follow
• Written and compiled by Industry Professionals
• Qualified tutors are always available for you via email
• Certificates from this course are recognised in the industry

• We have taught and certified more than 50,000+ students and organizations worldwide
• We are committed to helping students start new careers or advance in their chosen career paths
• We have Award-winning Customer Support, and we're proud of it
• We have partnered ourselves with some of the biggest accreditors in the world
• We believe in you. Your success is our success

Cost: 20 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 1 Hour

• Boost your career in the hotel reception
• Deepen your knowledge and skills in your chosen field just in hours not years!
• Study a course that has been designed by industry professionals.
• Save money and time by studying your convenient time
• Have access to a tutor whenever you are in need

• Lifetime Access
• High-quality e-learning study materials 
• The UK and globally recognized qualification
• Self-paced, no fixed schedules
• 24/7 customer support through email
• Available to students anywhere in the world
• No hidden fee
• Study in a user-friendly, advanced online learning platform

Cost: 20 GBP

Discount: 97% off through Laimoon!

Duration: Upto 1 Hour

Cost: 110 AED

Discount: 97% Off for Laimoon Users!

Duration: Upto 72 Hours

• Navigate the role of a medical secretary efficiently.
• Organize and manage medical schedules effectively.
• Maintain accurate and confidential medical records.
• Implement effective filing systems in medical settings.
• Uphold confidentiality in a medical environment.
• Manage medical stocks and supplies proficiently.
• Understand and use medical jargon and terminology.
• Ensure workplace safety in medical environments.
• Utilize information technology in healthcare administration.
• Comprehend legal aspects and ethics in healthcare.

• Affordable, engaging & high-quality e-learning study materials.
• Tutorial videos/materials from the industry-leading experts.
• Study in a user-friendly, advanced online learning platform.
• Efficient exam systems for the assessment and instant result.
• The UK & internationally recognized accredited qualification.
• Access to course content on a mobile, tablet, or desktop from anywhere, anytime.
• The benefit of career advancement opportunities.
• 24/7 student support via email.

• Module 1: Medical Secretary Introduction
• Module 2: Receptionist Training for Medical Secretary
• Module 3: Communication Skills
• Module 4: Medical Audio Transcription
• Module 5: Medical Volunteer Training
• Module 6: First Aid Training
• Module 7: Human Anatomy and Physiology
• Module 8: Medical Terminology
• Module 9: Management of Medical Records
• Module 10: Medical Insurance, Billing and Coding
• Module 11: Medical Research
• Module 12: Medical Law and Ethics

Cost: 110 AED

Discount: 97% Off for Laimoon Users!

Duration: Upto 3 Hours

• Adapt to the needs and styles of management
• Communicate through written, verbal, and nonverbal methods
• Improve time management skills
• Manage meetings effectively
• Act as a gatekeeper
• Use the tools of the trade effectively

• Gain better awareness of common spelling and grammar issues in business writing.
• Review basic concepts in sentence and paragraph construction.
• Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
• Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
• Define proofreading and understand techniques in improving proofreading skills.
• Define peer review and list ways peer review can help improve business writing skills.

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and par verbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others

• Define customer support
• Know the different venues for customer support
• Recognize the challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Learning to be proactive in customer support

• Planning and Preparing
• Identifying the Participants
• How to choose the time and place
• How to create the agenda
• How to set up the meeting space
• How to incorporate your electronic options
• Meeting Roles and Responsibilities
• Use an agenda
• Chairing a Meeting
• How to deal with disruptions
• How to professionally deal with personality conflicts
• How to take minutes
• How to make the most of your meeting using games, activities and prizes

• Examine current habits and routines that are not organized
• Learn to prioritize your time schedule and daily tasks
• Determine ways of storing information and supplies
• Learn to organize personal and work space
• Learn to resist procrastination
• Make plans to stay organized in the future

• Perform a needs analysis and prepare an outline
• Select presentation delivery methods
• Practice verbal and non-verbal communication skills
• Knock down nervousness
• Develop and use flip charts with colour
• Create targeted PowerPoint presentations
• Utilize white boarding for reinforcement
• Describe how video and audio enhance a presentation and list criteria for determining what types to use
• Enrich the learning experience with humour, questions, and discussion.

• Plan and prioritize each day's activities in a more efficient, productive manner
• Overcome procrastination quickly and easily
• Handle crises effectively and quickly
• Organize your workspace and workflow to make better use of time
• Delegate more efficiently
• Use rituals to make your life run smoother
• Plan meetings more appropriately and effectively

• Recognize the different aspects of telephone language
• Properly handle inbound/outbound calls
• Know how to handle angry or rude callers
• Learn to receive and send phone messages
• Know different methods of employee training

• Know the meaning of appreciative inquiry
• Think in positive terms and avoid thinking negatively
• Encourage others to think positively
• Recognize positive attributes in people
• Create positive imagery
• Manage and guide employees in a positive environment

• Certificate of Completion (PDF format) = £40
• Certificate of Completion (Hardcopy) = £60 + postage charges £9

Cost: 18 GBP

Discount: 96% Off for Laimoon Users!

Duration: Upto 4 Weeks

Cost: 18 GBP

Discount: 96% Off for Laimoon Users!

Duration: Upto 1 Week

Cost: 30 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 200 Hours

Cost: 40 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 320 Hours

1. Working with Your Manager
2. Administrative Soft Skills
3. Effective Time Management
4. Meeting Management
5. Tools of the Trade (I)
6. Tools of the Trade (II)
7. Being an Effective Gatekeeper
8. Organizational Skills
9. Confidentiality Guidelines
10. Special Tasks

Cost: 18 GBP

Discount: 97% Off for Laimoon Users!

Duration: 80 Hours

• Certificate of Completion (PDF format) = £37
• Certificate of Completion (Hardcopy) = £47 + postage charges £15

Cost: 18 GBP

Discount: 98% Off for Laimoon Users!

Duration: Upto 2 Weeks

• Unit 1: Introduction to the front office and its functions
• Unit 2: Front Office Staff, Ranks and Responsibilities
• Unit 3: Front Office Reservation and Guest Registration Process
• Unit 4: Front Office Accounting and Communication Management

• Course material includes all the essential learning material such as lecture notes, Assessments, Quizzes (if require) in PDF, Microsoft Word, Excel, PowerPoint format and other useful study links.
• Assessment resources accessible through our online learning platform 24/7.
• A professional one-to-one tutor to provide all-inclusive assistance throughout the course online.
• Upon successful completion, students will receive an CPD Accredited Certificate from Step Ahead

• After studying Hotel Receptionist: Hotel Front Office Management course material, Learner will have to attempt Final Assignment(s).
• The Assignment Brief containing the different questions will be available on VLE / Moodle. You will be assessed by ILC's Assessor. A range of assessment methods may be used. When an assessment criteria is met, it will be graded 'Pass'. If there is further evidence required, it will be graded 'referred or fail', and your assessor will give feedback as to how you can meet the criteria. You can resubmit an assignment as many times as you need to.
• All written report(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

• Certificate of Completion from ILC (PDF format only) = £30
• CPD Accredited Certificate from Awarding Body (Hardcopy) = £55 + postage charges £15

Cost: 19 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 160 Hours

What You Will Learn

• A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
• Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
• Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
• Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
• Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
• Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
• Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
• Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
• Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
• Determine the importance of being a team player and working with other departments within the hotel.
• Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
• Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
• Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
• Know any legal issues relating to your position as well as the future for the hotel receptionist.

Benefits

• Study at your own pace and where you are most comfortable.
• Study using any device linked to the internet for added convenience.
• Receive an industry recognised certification on successful completion of the course.
• Enjoy online support to ensure you get the most of your study experience.
• Get lifetime access to the modules, so you can refer back as and when needed.

Cost: 24 USD

Discount: 92% off through Laimoon!

Duration: Upto 10 Hours

What You Will Learn

• The key roles of a receptionist.
• How to run the reception area.
• How to communicate effectively.
• How to deal with administration.
• How to further your career.
• How to be a team player.
• How to use technology to your advantage.
• How to handle databases.
• How to make bookings and reservations.
• How to organise things correctly.
• And much more.

Benefits

• Easy to follow modules from start to finish.
• Work on the modules at your own pace.
• Work from the comfort of your own home.
• Get an industry recognised certificate.
• Get full support during your studies.
• Have the chance to work in a brand new industry.
• Use any device in order to access the modules.
• Be able to work in a rewarding environment.

Cost: 24 USD

Discount: 92% off through Laimoon!

Duration: Upto 10 Hours

Introduction to our Office Management Diploma

What you will learn

• How to handle staff and understand their performance
• The legal side of various policies and health and safety
• Communication
• How to deal with customers and individuals
• The financial side of things
• Office layouts
• The art of delegation
• Social media
• How to handle meetings, including chairing them

Benefits

• Study at your own pace
• Study in your own home
• Modules can be accessed on any device
• Lifetime access to the modules
• Easy to follow modules broken down into segments
• Industry approved qualification
• Get online support after purchasing our diploma
• Further your career thanks to our diploma

Cost: 24 USD

Discount: 92% off through Laimoon!

Duration: Upto 15 Hours

• Module One – Getting Started
• Module Two – Core Skills Required
• Module Three – Self-Management (I)
• Module Four – Self-Management (II)
• Module Five – Time Management (I)
• Module Six – Time Management (II)
• Module Seven – Organizing and Planning (I)
• Module Eight – Organizing and Planning (II)
• Module Nine – Communication (I)
• Module Ten – Communication (II)
• Module Eleven – Additional Challenges
• Module Twelve – Wrapping Up

Cost: 29 USD

Discount: 90% off through Laimoon!

Duration: Upto 11 Hours

• The price is for the whole course including the final exam – no hidden fees
• Accredited Certificate upon successful completion at an additional cost
• Efficient exam system with instant results
• Track progress within own personal learning portal
• 24/7 customer support via live chat

• Telephone Receptionist Skills

Cost: 20 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 11 Hours

• The price is for the whole course including the final exam – no hidden fees
• Accredited Certificate upon successful completion at an additional cost
• Efficient exam system with instant results
• Track progress within own personal learning portal
• 24/7 customer support via live chat

• Module 1: Receptionist
• Module 2: Communication Skills
• Module 3: Interpersonal Skills
• Module 4: Office Management Skills
• Module 5: Microsoft Word
• Module 6: Microsoft Excel
• Module 7: Microsoft PowerPoint

Cost: 20 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 2 Days

• The price is for the Professional Diploma in Customer Service whole course including the final exam - no hidden fees
• Accredited Certificate upon successful completion at an additional cost
• Efficient exam system with instant results
• Track progress within own personal learning portal
• 24/7 customer support via live chat

• Getting Started
• Who We Are and What We Do
• Establishing Your Attitude
• Identifying and Addressing Customer Needs
• Generating Return Business
• In-Person Customer Service
• Giving Customer Service over the Phone
• Providing Electronic Customer Service
• Recovering Difficult Customers
• Understanding When to Escalate
• Ten Things You Can Do to WOW Customers Every Time
• Wrapping Up

• Customer Relationship Management
• What CRM Is and Who It Serves
• Checklist for Success
• Requirement Driven Product Selection
• Considerations in Tool Selection
• Strategies for Customer Retention
• Building the Future
• Homegrown vs. Application Service Provider
• The Development Team
• Evaluating and Reviewing Your Program

Cost: 20 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 14 Hours

• The price is for the whole course including the final exam - no hidden fees
• Accredited Certificate upon successful completion at an additional cost
• Efficient exam system with instant results
• Track progress within own personal learning portal
• 24/7 customer support via live chat

• Introduction To Customer Service
• The Power of Positive Thinking in Customer Service
• Types of Difficult Customers and How to Help them
• How to Deal with Difficult Customers
• Conclusion

• Customer Service and Retention Templates
• Customer Service & Retention Checklist
• Customer Service Checklist

• First Lesson
• Second Lesson
• Third Lesson
• Fourth Lesson
• Fifth Lesson

• Module One - Getting Started
• Module Two - Opening
• Module Three - Working with the Interface
• Module Four - Your First Document
• Module Five - Basic Editing Tasks
• Module Six - Basic Formatting Tasks
• Module Seven - Formatting Paragraphs
• Module Eight - Advanced Formatting Tasks
• Module Nine - Working with Styles
• Module Ten - Formatting the Page
• Module Eleven - Sharing Your Document
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Opening Excel
• Module Three - Working with the Interface
• Module Four - Your First Worksheet
• Module Five - Viewing Excel Data
• Module Six - Building Formulas
• Module Seven - Using Excel Functions
• Module Eight - Using Quick Analysis
• Module Nine - Formatting Your Data
• Module Ten - Using Styles, Themes, and Effects
• Module Eleven - Printing and Sharing Your Workbook
• Module Twelve - Wrapping Up

Cost: 70 AED

Discount: 95% Off for Laimoon Users!

Duration: Upto 32 Hours

• The price is for the whole course including the final exam – no hidden fees
• Accredited Certificate upon successful completion at an additional cost
• Efficient exam system with instant results
• Track progress within own personal learning portal
• 24/7 customer support via live chat

• Office Admin & Receptionist Diploma- Update Version
• Module 01: Introduction to Reception and Receptionist
• Module 02: Business Telephone Skills
• Module 03: Representing Your Boss and Company
• Module 04: Mail Services and Shipping
• Module 05: Travel Arrangements
• Module 06: Organising Meeting and Conferences
• Module 07: Time Management
• Module 08: Record Keeping and Filing Systems
• Module 09: Business Writing Skills
• Module 10: Organisational Skills
• Module 11: Communication Skills
• Module 12: Customer Service
• Module 13: Effective Planning and Scheduling
• Module 14: Invoicing/Petty Cash
• Module 15: Business Environment
• Module 16: Advanced MS Excel

Cost: 20 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 2 Days

• The price is for the whole Admin, Secretarial & PA Diploma course including the final exam - no hidden fees
• Accredited Certificate upon successful completion at an additional cost
• Efficient exam system with instant results
• Track progress within own personal learning portal
• 24/7 customer support via live chat

• Admin Support – 12 Modules
• Administrative Management – 12 Modules
• Organizational Skills – 12 Modules
• Personal Assistant – 12 Modules
• Business Writing – 12 Modules
• Self Esteem & Confidence Building – 12 Modules
• Microsoft Word – 13 Modules
• Microsoft PowerPoint – 13 Modules
• Microsoft Excel – 13 Modules

Cost: 20 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 4 Days

• Working in an office environment calls for advanced skills in time management, interpersonal communication and computer literacy. The Professional Receptionist Skills Diploma covers all of this and a whole lot more, with modules delivered by expert instructors through engaging online study materials, video lessons, mock exams and automated assessments.

• The Professional Receptionist Skills Diploma is a comprehensive, accessible course offering training in core knowledge and competencies necessary for a range of office admin, receptionist, secretarial and personal assistant roles. Through our online learning platform you study modules on verbal and nonverbal communication, telephone etiquette, influencing and negotiation, along with broader transferable techniques in office and business management, as well as the use of Microsoft Excel, Word and PowerPoint.

• The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
• You are taught through a combination of
• Video lessons
• Online study materials
• Mock exams
• Multiple-choice assessment

• To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

• Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your Certificate at a cost of £19.

• Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

Cost: 9 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 67 Hours

• Equip yourself with the knowledge of administration, computer and management procedures necessary to succeed in any professional office or business environment with this innovative online course. The Office Management and Administration Diploma is taught by expert instructors with ongoing professional engagement, teaching you immediately applicable practical skills.

• The Office Management and Administration Diploma is an informative, accessible and user-friendly qualification covering key skills applicable across a range of business areas and industries. Through online study materials, video lessons and practical assessments you will learn essential professional communication and time management skills, how to successfully implement effective office procedures, working as a personal assistant as well as transferable business management and writing expertise.

• The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
• You are taught through a combination of
• Video lessons
• Online study materials
• Mock exams
• Multiple-choice assessment

• To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

• Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your Certificate at a cost of £19.

• Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

Cost: 9 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 51 Hours

Cost: 39 GBP

Discount: 85% off through Laimoon!

Duration: Upto 65 Hours

• Developing Customer Service Skills - learn to work with customers, how to listen and communicate and more.
• Developing Telephone handling and administrative skills - learn to deal with security, how to communicate via telephone, database management and more.
• Developing Business Communication Skills - develop CV writing skills, business writing skills, interview skills and get to grips with the Microsoft Office suite.

Cost: 29 GBP

Discount: 85% off through Laimoon!

Duration: Upto 70 Hours

• Customer service and team motivation
• Business, letter, and e-mail writing
• Speed typing and speed reading
• Microsoft Outlook, Access, Word, PowerPoint, and Excel
• Diary management, event planning, arranging travel, and organising meetings
• Handling confidential documents
• Job functions
• Note taking and meeting minutes
• Creating an effective CV and cover letter
• Dictating and proofreading
• Bookkeeping and Quickbooks
• Invoicing and petty cash
• Time management

Cost: 39 GBP

Discount: 85% off through Laimoon!

Duration: 40 Hours

• Microsoft Word, Excel, Powerpoint and Outlook
• Diary management, record keeping and filing
• Business, report and e-mail writing
• Handling confidential documents
• Taking notes and meeting minutes
• Arranging interviews and bookings
• Delivering mail
• Dictating, speed reading and speed typing
• Creating an effective CV and cover letter
• Receptionist and customer service skills

Cost: 24 GBP

Discount: 85% off through Laimoon!

Duration: Upto 40 Hours

• Telephone manner / skills
• Various reception roles (hairdressing, hotel, front desk and more)
• The 90:90 Principle
• How to communicate with customers / clients
• Dealing with difficult customers
• Various kinds of questions / how to ask the right questions
• Listening skills

• Meeting and Greeting Visitors
• The role of the Receptionist
• Principles to create powerful first impression
• Principles to confirm how does you message comes across
• How can you identify the customer needs?
• Learning to Listen
• Handling difficult customers and difficult situation

Cost: 24 GBP

Discount: 85% off through Laimoon!

Duration: Upto 4 Hours

• Learn to produce standard documents
• Gain excellent customer service and communication skills
• Gain knowledge of receptionist and telephone handling skills
• Learn to use essential Microsoft Office programs and get to grips with social media handling
• Master data management and record keeping
• Gain extensive knowledge of arranging travel and accomodation
• Gain excellent management and customer handling skills

Cost: 39 GBP

Discount: 85% off through Laimoon!

Duration: Upto 2 Hours

• Produce standard documents and learn how to handle difficult customers
• Gain practical knowledge of communication over the telephone
• Become a master of Microsoft Office and Social Media handling
• Understand accurate data management and record keeping
• Learn how to efficiently arrange travel and accommodation
• Learn best practice for management and customer service

• Professional Receptionist Training Course Objectives        
• The 90: 90 Principle to Create a Powerful First Impression              
• Hot Telephone Tips         
• Get the Facts- Ask the Right Questions    
• Discuss Solutions- Learning to Listen       
• Dealing with Difficult Customers

• Practice Good Telephone Skills   
• Managing Database and Company Files  
• Booking or Reservation Procedure           
• Deal Effectively with Security and Safety Issues   
• Successful Meetings & Minutes  
• Meeting Arrangements  
• Arranging Business Travel and Accommodation   
• Email Tutorial    
• How to use Social Media to Promote your Company         
• Minute Taking   
• Microsoft Excel Tutorial 
• MS PowerPoint Tips       
• MS Word Tips & Tricks

• At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
• Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

Cost: 39 GBP

Discount: 85% off through Laimoon!

Duration: Upto 60 Hours

• By enrolling to this course, you’ll learn how to conduct administrative procedures.
• In this course, you’ll learn how to produce standard documents.
• This course will teach you about report and letter writing.
• On completion of this course, you’ll learn master key Microsoft Office programs.
• Having this course, you will become masters of data management and record keeping.
• Logging in to this course, you’ll develop your typing speed.
• This course gives you the knowledge in CV and cover letters writing.
• In this course, you’ll gain the best management, receptionist and customer service skills.
• At the end of this course, you can be the motivator of your employees.

• At the end of the course, learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
• Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

Cost: 39 GBP

Discount: 85% off through Laimoon!

Duration: Upto 40 Hours

• Learn to produce standard documents
• Gain knowledge of receptionist and telephone handling skills
• Learn key Microsoft Office programs and social media handling
• Become a master of data management and record keeping
• Gain extensive knowledge of planning travel and accommodation
• Gain excellent management and customer handling skills
• Learn to provide customer service to the highest standard

• By enrolling to this course, you’ll be able to produce standard documents and you’ll learn about difficult customer handling.
• Logging in to this course, you’ll gain knowledge in receptionist and telephone handling skills.
• Having this course, you’ll learn master key Microsoft Office programs and social media handling.
• In this course, you’ll become a master of data management and record keeping.
• This course will gain you the knowledge in Travel and Accommodation arranging.
• On completion of this course, you’ll gain the best management and customer handling skills.
• At the end of this course, you’ll become an expert in customer service.

• Professional Receptionist Training Course Objectives        
• The 90: 90 Principle to Create a Powerful First Impression              
• Hot Telephone Tips         
• Get the Facts- Ask the Right Questions    
• Discuss Solutions- Learning to Listen       
• Dealing with Difficult Customers

• Practice Good Telephone Skills   
• Managing Database and Company Files  
• Booking or Reservation Procedure           
• Deal Effectively with Security and Safety Issues   
• Meeting Arrangements  
• Successful Meetings & Minutes  
• Organising a Meeting     
• Arranging Business Travel and Accommodation   

• Email Tutorial    
• How to use Social Media to Promote your Company         
• How to write a formal letter        
• How to write Business Memo     
• Business Writing and Memos      
• Minute Taking   
• Taking Minutes  
• Microsoft Excel Tutorial 
• MS PowerPoint Tips       
• MS Word Tips & Tricks   
• Microsoft Outlook

• At the end of the course, learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
• Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

Cost: 39 GBP

Discount: 85% off through Laimoon!

Duration: Upto 75 Hours

• How to use the Opera PMS hotel booking and reservation system
• Customer service best practice
• Front desk duties
• How to handle challenging situations and solve common problems
• Database management
• How to use Microsoft Word and Excel effectively
• How to manage meeting and accommodation bookings

Cost: 29 GBP

Discount: 85% off through Laimoon!

Duration: Upto 65 Hours

• Unit 1: Developing customer service skills (including how to welcome guests correctly and professionally, how to create a powerful and positive first impression, how to handle difficult customers, identifying customer needs and listening effectively)
• Unit 2: Telephone handling and administrative skills (including database management, using Opera PMS V5 software for checking-in and checking-out guests and managing meetings including minute-taking)
• Unit 3: Business communication skills (including producing business documents, technical writing skills, computing skills for Microsoft Word/Excel/Powerpoint/Outlook)

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• The benefit of applying for TOTUM Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support

Cost: 29 GBP

Discount: 85% off through Laimoon!

Duration: Upto 75 Hours

• Those seeking work as a Receptionist within the hotel/hospitality industry
• A Receptionist aiming to improve existing skills, and develop or learn best practice for working in the hotel/hospitality industry
• An experienced Receptionist who wishes to improve existing skills

Cost: 29 GBP

Discount: 85% off through Laimoon!

Duration: Upto 60 Hours

• Feel more confident in carrying out your job
• Carry out your duties as efficiently and effectively as possible
• Are highly employable (if you are looking for work)
• Are aiming for a promotion

• Unit 1: Developing your receptionist and administration skills
• Unit 2: Developing your administrative and ICT skills

Cost: 29 GBP

Discount: 85% off through Laimoon!

Duration: Upto 40 Hours

• Would like to get a job as a Receptionist
• Are a new or temporary Receptionist looking to secure better or more secure employment by learning or developing best practice skills
• Have experience as a Receptionist and want to further develop your existing skills

• How to welcome guests, visitors or clients
• What your role as Receptionist entails
• How to create a powerful first impression
• How to identify the needs of your customer
• Active listening skills
• How to deal with difficult or challenging situations
• Learn customer service skills
• Improve your telephone management
• Learn to make your CV, cover letters and personal statements stand out
• We will also help to improve your confidence by teaching you effective job interview techniques

Cost: 29 GBP

Discount: 85% Off for Laimoon Users!

Duration: Upto 2 Hours

• Module One - Getting Started
• Module Two - Getting Organized (I)
• Module Three - Getting Organized (II)
• Module Four - Managing Time
• Module Five - Getting It All Done On Time
• Module Six - Special Tasks
• Module Seven - Verbal Communication Skills
• Module Eight - Non-Verbal Communication Skills
• Module Nine - Empowering Yourself
• Module Ten - The Team of Two
• Module Eleven - Taking Care of Yourself
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Why Your Office Needs Administrative Procedures
• Module Three - Gathering the Right Tools
• Module Four - Identifying Procedures to Include
• Module Five - Top Five Procedures to Record
• Module Six - What to Include in Your Binder (I)
• Module Seven - What to Include in Your Binder (II)
• Module Eight - Organizing Your Binder
• Module Nine - What Not to Include in the Procedure Guide
• Module Ten - Share Office Procedure Guide
• Module Eleven - Successfully Executing the Guide
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Remove the Clutter
• Module Three - Prioritize
• Module Four - Scheduling Your Time
• Module Five - To Do Lists
• Module Six - Paper and Paperless Storage
• Module Seven - Organization in Your Work Area
• Module Eight - Tools to Fight Procrastination
• Module Nine - Organizing Your Inbox
• Module Ten - Avoid the Causes of Disorganization
• Module Eleven - Discipline is the Key to Stay Organized
• Module Twelve - Wrapping Up
• Organisational Skills Course for Administrator- Activities

• Receptionist
• Importance of Receptionist
• Different Types of Receptionist & Roles
• Communication Skills for Receptionist
• Telephone Skills
• Listening Skills
• Taking Messages
• Presenting & Appearance
• Reservation Procedure
• Confidentiality Checklist
• Being Organized as Receptionist
• Becoming a Successful Receptionist

• Module One - Getting Started
• Module Two - The Right Attitude Starts with You
• Module Three - Stress Management (Internal Stressors)
• Module Four - Stress Management (External Stressors)
• Module Five - Transactional Analysis
• Module Six - Why are Some Customers Difficult
• Module Seven - Dealing with the Customer Over the Phone
• Module Eight - Dealing with the Customer In Person
• Module Nine - Sensitivity in Dealing with Customers
• Module Ten - Scenarios of Dealing with a Difficult Customer
• Module Eleven - Following up With a Customer Once You Have Addressed Their Issue
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Core Skills Required
• Module Three - Self-Management (I)
• Module Four - Self-Management (II)
• Module Five - Time Management (I)
• Module Six - Time Management (II)
• Module Seven - Organizing and Planning (I)
• Module Eight - Organizing and Planning (II)
• Module Nine - Communication (I)
• Module Ten - Communication (II)
• Module Eleven - Additional Challenges
• Module Twelve - Wrapping Up
• Professional Telephone Receptionist Course- Activities

• Affordable, engaging & high-quality e-learning study materials;
• Tutorial videos/materials from the industry leading experts;
• Study in a user-friendly, advanced online learning platform;
• Efficient exam systems for the assessment and instant result;
• The UK & internationally recognised accredited qualification;
• Access to course content on mobile, tablet or desktop from anywhere anytime;
• The benefit of applying for NUS Extra Discount Card;
• 24/7 student support via email.

Cost: 8.5 GBP

Discount: 95% Off for Laimoon Users!

Duration: 62 Hours

• Module One - Getting Started
• Module Two - Getting Organized (I)
• Module Three - Getting Organized (II)
• Module Four - Managing Time
• Module Five - Getting It All Done On Time
• Module Six - Special Tasks
• Module Seven - Verbal Communication Skills
• Module Eight - Non-Verbal Communication Skills
• Module Nine - Empowering Yourself
• Module Ten - The Team of Two
• Module Eleven - Taking Care of Yourself
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Why Your Office Needs Administrative Procedures
• Module Three - Gathering the Right Tools
• Module Four - Identifying Procedures to Include
• Module Five - Top Five Procedures to Record
• Module Six - What to Include in Your Binder (I)
• Module Seven - What to Include in Your Binder (II)
• Module Eight - Organizing Your Binder
• Module Nine - What Not to Include in the Procedure Guide
• Module Ten - Share Office Procedure Guide
• Module Eleven - Successfully Executing the Guide
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Remove the Clutter
• Module Three - Prioritize
• Module Four - Scheduling Your Time
• Module Five - To Do Lists
• Module Six - Paper and Paperless Storage
• Module Seven - Organization in Your Work Area
• Module Eight - Tools to Fight Procrastination
• Module Nine - Organizing Your Inbox
• Module Ten - Avoid the Causes of Disorganization
• Module Eleven - Discipline is the Key to Stay Organized
• Module Twelve - Wrapping Up
• Organisational Skills Course for Administrator Level 2- Activities

• Receptionist
• Importance of Receptionist
• Different Types of Receptionist & Roles
• Communication Skills for Receptionist
• Telephone Skills
• Listening Skills
• Taking Messages
• Presenting & Appearance
• Reservation Procedure
• Confidentiality Checklist
• Being Organized as Receptionist
• Becoming a Successful Receptionist

• Understanding Customer Service
• Identifying Customer Expectations
• Providing Excellent Customer Service
• Focusing on the Customer
• Customer Service and the Telephone
• Handling Complaints
• Enduring Stress

• Module One - Getting Started
• Module Two - The Right Attitude Starts with You
• Module Three - Stress Management (Internal Stressors)
• Module Four - Stress Management (External Stressors)
• Module Five - Transactional Analysis
• Module Six - Why are Some Customers Difficult
• Module Seven - Dealing with the Customer Over the Phone
• Module Eight - Dealing with the Customer In Person
• Module Nine - Sensitivity in Dealing with Customers
• Module Ten - Scenarios of Dealing with a Difficult Customer
• Module Eleven - Following up With a Customer Once You Have Addressed Their Issue
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Core Skills Required
• Module Three - Self-Management (I)
• Module Four - Self-Management (II)
• Module Five - Time Management (I)
• Module Six - Time Management (II)
• Module Seven - Organizing and Planning (I)
• Module Eight - Organizing and Planning (II)
• Module Nine - Communication (I)
• Module Ten - Communication (II)
• Module Eleven - Additional Challenges
• Module Twelve - Wrapping Up
• Professional Telephone Receptionist Course- Activities

Cost: 25 GBP

Discount: 90% off through Laimoon!

Duration: 61 Hours

• Receptionist
• Importance of Receptionist
• Different Types of Receptionist & Roles
• Communication Skills for Receptionist
• Telephone Skills
• Listening Skills
• Taking Messages
• Presenting & Appearance
• Reservation Procedure
• Confidentiality Checklist
• Being Organized as Receptionist
• Becoming a Successful Receptionist

• Techniques To Be A Spontaneous Speaker
• Knowledge Is Power – So Enrich Your Knowledge
• Remarkable Tips To Introduce Yourself
• Simple Strategies That Promote Conversations
• Speaking From The Heart
• Learn To Be A Good Listener First
• Stop Bragging About Yourself
• Easy Way To Start A Conversation
• Handle Criticism Smartly
• Asking For What You Want

• Module One – Getting Started
• Module Two – Verbal Communication Skills
• Module Three – Non-Verbal Communication Skills
• Module Four – Making Small Talk and Moving Beyond
• Module Five – Moving the Conversation Along
• Module Six – Remembering Names
• Module Seven – Influencing Skills
• Module Eight – Bringing People to Your Side
• Module Nine – Sharing Your Opinion
• Module Ten – Negotiation Basics
• Module Eleven – Making an Impact
• Module Twelve – Wrapping Up
• Developing Interpersonal Skills Course- Activities

• Building Your Management Team
• Building A Successful Brand
• Achieving Quality Through Teamwork
• Keys To Staying Motivated
• Improve Your Marketing
• Provide Top Customer Service
• Wrapping Up

• Module One – Getting Started
• Module Two – Opening
• Module Three – Working with the Interface
• Module Four – Your First Document
• Module Five – Basic Editing Tasks
• Module Six – Basic Formatting Tasks
• Module Seven – Formatting Paragraphs
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Styles
• Module Ten – Formatting the Page
• Module Eleven – Sharing Your Document
• Module Twelve – Wrapping Up
• Activities- Microsoft Word

• Module One – Getting Started
• Module Two – Opening Excel
• Module Three – Working with the Interface
• Module Four – Your First Worksheet
• Module Five – Viewing Excel Data
• Module Six – Building Formulas
• Module Seven – Using Excel Functions
• Module Eight – Using Quick Analysis
• Module Nine – Formatting Your Data
• Module Ten – Using Styles, Themes, and Effects
• Module Eleven – Printing and Sharing Your Workbook
• Module Twelve – Wrapping Up
• Activities – Microsoft Excel

• Module One – Getting Started
• Module Two – Opening PowerPoint
• Module Three – Working with the Interface
• Module Four – Your First Presentation
• Module Five – Working with Text
• Module Six – Formatting Text and Paragraphs
• Module Seven – Adding Pictures
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Transitions and Animations
• Module Ten – Setting Up Your Slide Show
• Module Eleven – Showtime!
• Module Twelve – Wrapping Up
• Activities-Microsoft PowerPoint

Cost: 25 GBP

Discount: 90% off through Laimoon!

Duration: 66 Hours

• Unit 1: Developing customer service skills (including how to welcome guests correctly and professionally, how to create a powerful and positive first impression, how to handle difficult customers, identifying customer needs and listening effectively)
• Unit 2: Telephone handling and administrative skills (including database management, using Opera PMS V5 software for checking-in and checking-out guests and managing meetings including minute-taking)
• Unit 3: Business communication skills (including producing business documents, technical writing skills, computing skills for Microsoft Word/Excel/Powerpoint/Outlook)

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• The benefit of applying for TOTUM Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support

Cost: 29 GBP

Discount: 85% off through Laimoon!

Duration: Upto 75 Months

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• The benefit of applying for NUS extra Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support.

Cost: 29 GBP

Discount: 85% off through Laimoon!

Duration: Upto 60 Months

• Feel more confident in carrying out your job
• Carry out your duties as efficiently and effectively as possible
• Are highly employable (if you are looking for work)
• Are aiming for a promotion

• Business writing skills
• Introduction to business report writing
• Exploring reports
• How to prepare for writing
• Exercise files: business report writing

• Introduction to effective email writing
• Writing email messages
• Email manners

• Note taking
• Exercise files: note taking

• Business resumes & job applications
• How to gather information for your cv
• Write your cv
• Cv writing tips and layouts
• Different cv formats
• Saving a cv to different formats and online cv banks
• Finishing your cv
• Exercise files: creating an effective cv

• Introduction to microsoft word
• First step to ms word
• Text editing & formatting
• Formatting paragraph and pages
• Creating styles, themes, number and bullets
• Columns & tables
• Macros and proofing
• Sharing and reviewing documents
• Modify word document
• Exercise files: microsoft word 2016

• Getting started with microsoft excel
• Data entering
• Creating formulas and functions
• Formatting
• Worksheet views, multiple worksheets and workbooks
• If, vlookup, and power functions, security & sharing
• Data management, data analysis tools
• Pivottables & macros
• Exercise files: microsoft excel 2016

• Getting started with microsoft powerpoint
• Working with presentations & slides
• Adding pictures & contents to slides
• Adding shapes, diagrams, charts, video, audio, and animation to slides
• Preparing & delivering speech
• Reusing and sharing presentations
• Exercise files: microsoft powerpoint 2016

• Getting started with outlook
• Adding and connecting accounts, reading & organizing mails
• Creating and sending mail, creating and working with people
• Working with delegates & calendars
• Creating tasks and notes, working with outlook data

• The 90: 90 principle to create a powerful first impression
• Hot telephone tips
• Get the facts- ask the right questions
• Discuss solutions- learning to listen
• Dealing with difficult customers

Cost: 29 GBP

Discount: 85% off through Laimoon!

Duration: Upto 40 Months

1. Professional Receptionist Training Course Objectives
2. The 90: 90 Principle to create a powerful first impression
3. Hot Telephone Tips
4. Get the facts- ask the right questions
5. Discuss Solutions- learning to listen
6. Dealing with difficult customers

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• The benefit of applying for NUS extra Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support.

Cost: 49 GBP

Discount: 85% off through Laimoon!

Duration: Upto 12 Months