Laimoon.comhttps://courses.laimoon.com/sitemap/rss Courses in Dubai, Abu Dhabi, Sharjah Diplomas, Degrees & Doctorates - Laimoon Course Guide en-us <![CDATA[Customer Service - Diploma - Learnovate Training Center , UAE, Dubai,United Arab Emirates ]]>https://courses.laimoon.com/course/customer-service-diploma-learnovate-training-center/online Outline of Our Customer Service Training
  • 21 Hours of formal training to provide customer query resolution ;
  • Weekday or Weekend Classes are available, depending upon your ;
  • Learning to address customer needs after completing the course.
  • Learning how to cater to customer needs and tailor their conflict.
  • Enhance verbal and non-verbal customer communication skills after completing the ;
  • Skills to have clear interaction with customers and resolve queries with confidence.
  • Experts provide high-quality training to hone your skills with ;
  • Get real-world scenarios learning to easily handle any type of conflict situation.

Cost: 1500 AED

Discount: 15% Off for Laimoon Users!

Duration: 30 To 40 Hours

]]> Thu, 17 Oct 2024 12:07:45 +04 <![CDATA[Customer Service Skills - Vavaru Institute for Management and Training , UAE, Dubai,Dubai ]]>https://courses.laimoon.com/course/customer-service-skills-vavru-institute-for-management-and-training/online This course is ideal for anyone seeking training in customer service and customer care. The majority of delegates attending our customer services courses are in customer facing or customer support roles, who want to develop their customer service skills and behaviours.


Defining Customer Service
• What does great service look like and feel like?
• Sharing our own experiences of good and bad service
• Responsibility for customer service
• Stepping into your customers’ shoes

Handling customer enquiries
• Customer contact model and service standards
• Creating lasting first impressions
• Building and maintaining rapport
• Using positive language and tone of voice

Establishing customer needs and responding to requests
• Questioning
• Active listening – including taking notes
• Summarising
 Handling work based customer requests
• Identifying challenging customer requests
• Responding to challenging customer requests assertively

Service recovery
• Turning disappointment into delight
• Identifying the nature of customer complaints
• Responding to customer complaints
• Introducing colleagues to resolve customer service issue

Complaint handling practice
• Practise brief
• Practise sessions

Building customer relationships
• Relationship triangle – trust and loyalty
• What differentiates us from our competitors?
• Identifying ways to add value and exceed customer expectations
• Following up
 

Cost: 900 AED

Duration: 1 Day

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