Laimoon.com

Conflict Management Workshop - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 14:07:01 +04

Day One
Definitions of conflict
Nature and scope of conflict management
Misconceptions about conflict
Sources of conflict
Positive and negative factors of conflict
When conflict comes between you and your desired results

Day Two
Thomas Kilmann conflict resolution mode instrument
Scoring and interpretation
Ways of coping with conflict
Assumptions and outcome of conflict
Managing conflict and using an appropriate style for more effective outcomes
Approaches to conflict resolution
Giving and receiving feedback
Assumptions in disagreement
Creating a collaborative work environment for faster and better results

Day Three
Influencing others in a problem solving context
The use of emotional intelligence in conflict management
Working effectively with team members
Managing emotions, information and problems
Tips for effective day to day conflict management
Resolving conflict before it gets out of hand
Managing conflict with superiors and subordinates
Getting better results through negotiation
Establishing or regaining credibility so you can begin to influence people
Achieving trust down and across the organization
Importance of teamwork
Managing conflict in teams
Dealing with dysfunctional team roles
Enhancing communication in a team
Effective team problem solving
Approaches to conflict and pattern of escalation

Day Four
Influence
Definitions of influence and the bases of power
Changing the bases of power
Persuading others by using your power bases
Identifying ways to build relationships upward, downward and laterally
Understanding the person you are trying to influence and persuading them through give and take
Selling your ideas and implementing change successfully
Influencing people while projecting self confidence without being pushy

Day 5
The art of changing hearts, minds and actions
Influence and the psychology of persuasion
The power to change anything
Action plan for developing your conflict resolution skills and influence
Strategies for developing charismatic qualities
Leadership for influence and power

Cost: 3995 USD

Duration: 5 Days

Business Writing Skills - Convertas , Dubai,United Arab Emirates

Sun, 25 Feb 2018 15:13:00 +04

Day 1: Introduction to business writing
· Definitions of business writing
· Setting emails, letters and memos in context
· 6 tips for writing effectively
· Recognizing the hallmarks of effective writers
· Applying modern day business writing techniques

Day 2: Characteristics of business writing
· Writing considerations
· Guidelines for sentences
· 7 traits of organized writing
· Setting a purpose
· Investigating the audience
· Organizing content to match your audience
· Using clear, specific and positive writing
· Developing your business writing style
· Using visual aids powerfully
· Complementing writing with tables and charts

Day 3: Writing strategy
· Organizing thoughts
· Pyramid structuring
· Developing a compelling storyboard
· 3 parts to a message
· Achieving flow through effective transitioning
· Applying pyramid structuring to your writing
· Making the most of your facts
> Deductive reasoning
> Adductive reasoning
· Building a compelling introduction

Day 4: Big tips on writing
· Applying George Orwell's 5 rules for effective writing
· Promoting clarity in writing
· Avoiding miscommunication
· Managing and delivering expectations
· Responding to different email scenarios
· Understanding different reader personalities

Day 5: Using powerful language
· Writing considerations
· Using visual aids
· 7 tips for writing effectively
· Using power words to influence your audience
· Presentations: less is more
· Using visual aids effectively
· Managing a checklist for your writing
· Going the last inch
· How to be a successful business writer

Cost: 3995 USD

Duration: 5 Days

Organizational Leadership - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 17:46:01 +04

Day 1
Leadership and organizational behavior
· Understanding leadership
· Understanding organizational behavior
· Trends and changes
Understanding people at work: Individual differences and perception
· The interactionist perspective: The role of fit
· Individual differences: Values and personality
· The power of perception
· Attitudes and behaviors
Work attitude
Work behavior
· The role of ethics and culture

Day 2
Leadership and organizational motivation
· Need-based theories
· Process-based theories
· Leading towards a motivating work environment
· Motivation through job design
· Motivation through goal setting
· Motivation though performance appraisals
· Motivation through performance incentives
· The role of ethics and culture
Leadership and organizational communication
· Understanding communication
· Communication barriers
· Types of communication and channels
· The role of ethics and culture in organizational communication

Day 3
Leadership and management
· Managing groups and teams
· Managing organizational conflicts
· Managing negotiations
· Making decisions
· The role of ethics and culture in managing people

Day 4
Leading people within an organization
· Behavioral approaches to leadership
· The role of the context
· Contemporary approaches to leadership
· Power and politics
· The role of ethics and culture in leading others

Day 5
Leadership and organizational culture
· Understanding organizational structure
· Structure and organizational change
· Understanding culture
· Characteristics of organizational culture
· Creating and maintaining organizational culture
· Creating culture change
· The role of ethics and culture in shaping organizational values

Cost: 3995 USD

Duration: 5 Days

Coaching Skills for Performance - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 17:31:47 +04

Day 1
Coaching, counseling and mentoring
· Definitions and applications
· Difference between coaching, counseling and mentoring
· Coaching core competencies
· The competency iceberg
· The 5 principles of coaching (FACTS)
· Feedback
· Accountability
· Challenge
· Tension
· Systems
· The 3 stages of performance:
· Preparation and planning
· Performance evaluation
· Motivation

Day 2
Coaching and counseling
· Benefits and issues
· Critical factors in coaching
· How a good coach is described
· Why managers don't coach?
· Tools for coaching
· Coaching versus counseling
Coaching and counseling skills
· Communication
· Active listening
· The TGROW' model of a super coach
Topic
Goal
Reality
Options
Will
· Benefits of coaching

Day 3
Mentoring
· Birth, growth, maturity, conclusion
· Contexts in which mentoring is used
· Characteristics of mentors and mentees
· The benefits of mentoring
· Difference between mentoring and coaching

Day 4
Leading without a 'rope'
· Foundation for effective leadership
· The leadership behavior continuum
· Qualities of authentic leaders
· Coaching towards authentic leadership
· Traits shared by successful leaders
· How these traits relate to those of a coach

Cost: 3495 USD

Duration: 4 Days

Communication and Presentation Skills - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 17:22:24 +04

Day 1
Essentials of communication
· Defining communication- The starting line
· Elements of communication
· One-way versus two-way communication
· Effective communication
· Listening - A deliberate process
· Barriers to communication
· Minimizing noise
· Perception, self concept and stereotyping

Day 2
The power of non-verbal communication
· The first seven seconds
· Elements of silent language
· Body types
· Dress styles for your body type
· Reading others and interpreting gesture clusters
· Using body language to your advantage
· Color power - Using color psychology to your advantage
· Using your voice - The magic tool

Day 3
Preparing effective presentations
· You are the message
· Knowing your audience
· Knowing your context
· Constructing a logical outline
· Gathering supporting material
· Timing and practice
· Set up and technology
· What not to do

Day 4
Delivering effective presentations
· Succeed before you even start
· Relaxing and focusing
· Your first 30 seconds
· Finding your personal voice
· Connecting with your audience
· Handling unpleasant surprises
· Ending on a high note
· Soliciting action

Cost: 3495 USD

Duration: 4 Days

Interpersonal Communication Skills - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 12:34:20 +04

Day 1
Effective communication
· Introduction to communication
· Communication levels and definitions
· Communication functions
· The 4 principles of interpersonal communication
· Elements of the communication process
· Communication delivery aspects
· Non verbal communication
· Building rapport
· Where can miscommunication occur?
· Barriers to effective communication
· Overcoming communication barriers
· The communication funnel

Day 2
Communication across cultures
· Improving cross-cultural communication: guidelines
· 'DiSC' personal development profile
· Stages of team development
· The arts of persuasion
· Areas of growing your sphere of influence
· Communicating within multi-cultural teams
· Stages of team growth
· Universal laws of persuasion: process

Day 3
Active listening
· Hearing versus listening
· Active versus passive listening
· Tips to improve active listening skills
· 3 aspects of active listening
· Active listening skills inventory
· Using different questioning techniques
· Closed and open questions
· Probing types questions
· Pitfalls of leading questions

Day 4
Communication behavior and conflict management
· Assertive, passive and aggressive behaviors
· Verbal and non-verbal components of communication behaviors
· Conflict management
· Types of conflicts
· Sources of conflicts
· Conflict management styles
· Essential conflict management skills
· Learning to say 'no'
· Guidelines for applying 'no'
Constructive feedback and criticism
· The value of feedback
· Positive versus negative feedback
· Giving constructive criticism
· Receiving criticism

Cost: 3495 USD

Duration: 4 Days

Emotional Intelligence Workshop - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 12:24:47 +04

Day 1
Emotions and reasoning at work: the six principles
· Rule of reason or rule of emotion
· Principle one: emotions are data
· Principle two: emotions should not be ignored
· Principle three: emotions should not be hidden
· Principle four: decisions and emotions
· Principle five: emotions follow logical patterns
· Principle six: emotional universals and specifics
· Case studies and applications

Day 2
Emotional Intelligence: the ability model
· The full cycle of the ability model and its implications
· The Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT)
· Perceiving emotions
· Using emotions
· Understanding emotions
· Managing emotions
· Determining your EI score
· Understanding and interpreting your EI score results
· Providing feedback on EI score results
· Implications of EI results at the professional and personal levels
· Tips and recommendations

Day 3
Understanding your emotional skills
· Reading people: identifying emotions
· The mood meter and its implications in understanding EI
· Plutchik's wheel of emotions
· Getting in the mood: using emotions
· Predicting the emotional future: understanding emotions
· Doing it with feeling: managing emotions
· Measuring emotional skills
Developing your emotional skills
· Reading people correctly: improving your ability to identify emotions
· Getting in the right mood: improving your ability to use emotions
· Emotional storytelling
· Predicting the emotional future accurately: improving your ability to understand emotions
· Doing it with smart feelings: improving your ability to manage emotions
· Managing anger at work
· Managing anger in life

Day 4
Applying your emotional skills
· Managing yourself: applying your emotional intelligence skills
· Managing others: applying emotional intelligence skills with others
· Emotional role play
· Building the emotionally intelligent person
· Working around the emotional blueprint
· Building the emotionally intelligent person with the emotional blueprint
· Real life examples and case studies

Cost: 3495 USD

Duration: 4 Days

Interpersonal Skills for HR Professionals - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 11:39:54 +04

Day 1
Human Resources and Communication
· Definition of communication
· Communication in HR
· Characteristics of an effective HR communicator
· Questioning techniques
· Listening and empathy
· Interviewing techniques:
- The STAR technique
- The FACT technique
- The probing technique
- The leading technique
· Basics of public speaking

Day 2
HR Business Communication and HR Reports
· Basics of business writing
· Writing HR reports
· Common mistakes in writing HR correspondence and reports
· Examples of HR correspondence and reports

Day 3
Conflict Resolution: A Required Skill for HR Professionals
· Definition of conflict
· Sources of conflict in HR
· Thomas Kilmann conflict model
· Influencing skills
· Practical applications in HR

Day 4
Client-Centric HR Departments
· Definition of customer service
· Internal customers versus external customers
· The importance of customer service in HR
· Who are the HR customers?
· Building a customer service mentality in the HR department

Day 5
Coaching and Counseling Employees and Line Managers
· Coaching, counseling and mentoring
· Importance of coaching and counseling to HR professionals
· Differences between coaching, counseling and mentoring
· The 5 principles of coaching:
Principle 1: feedback
Principle 2: accountability
Principle 3 challenge
Principle 4: tension
Principle 5: systems
· The 'TGROW' model of a super coach:
Choosing a topic
Setting a goal
Checking reality
Identifying options
Gaining commitment through will

Cost: 3995 USD

Duration: 5 Days

Time Management and Stress Control - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Tue, 17 Oct 2017 16:15:32 +04

Day 1:
Time management challenges and assessment
· Definition of time management
· Time management challenges
· Modern time management
· Major time wasters
– Self-imposed time wasters
– System-imposed wasters
· Time management assessment
Time Mastery Profile components
· Adopting the right attitude
· Setting smart goals
· Setting top priorities
· Conducting a rigorous analysis
· Preparing a successful plan
· Preparing a detailed schedule
· Avoiding continuous interruptions
· Planning efficient meetings
· Handling written communications
· Mastering the delegation process
· Avoiding the harm of procrastination
· Improving the use of team time

Day 2:
Global guides on personal effectiveness
· The 7 habits of highly effective people
- The 7 habits explained
- The circle of concern and circle of influence exercise
· Mindset: the new psychology of success
- Learning to fulfill our potential
- The mindset exercise
· The one thing
- The one thing rules: first set
- The one thing rules: second set
· The 10 natural laws of successful time and life management
- Part 1: managing your time
- Part 2: managing your life
· Getting things done
- Getting things done: simplified
- Getting things done: the cycle

Day3:
Stress symptoms and causes
· Definition of stress
· Myths about stress
· Stress symptoms
· Categories of stress symptoms
· Causes of stress
· Your personal stress test
· Your stress level
· Your current coping strategies
Stress management techniques
· Ways to deal with stress
· Emergency stress stoppers
· Other factors that reduce stress
- Exercise and diet
- Support network, attitude and outlook
- Emotional control and sleep

Cost: 3195 USD

Duration: 3 Days

Principles of Communication - Convertas , Dubai

Sun, 30 Jul 2017 22:39:55 +04

Day One: Defining effective communication
· Communication: definition and characteristics
· Myths about communication
· Communication functions
· The four laws of communication
· Evolution of communication
· Communicating for results
· Understanding elements of communication
· The element of noise
· Mehrabian's 55-38-7 rule
· Overcoming communication anxiety and other obstacles
· Communication etiquette

Day Two: The art of listening
· Common listening issues
· Guidelines for effective listening
· Effective listening and paraphrasing techniques
· Understanding different listening styles: active versus passive styles
· Improving the information recall rate
· Assessing personal listening profiles

Day Three: 1- Internal listening filters
· Understanding the filter system
· Sensory input channels
· Internal filter systems: the 6 layers
· The 6 listening meta programs
· Overcoming the 6 filters when communicating
· Avoiding the loss of information
2- Mastering body language
· The art of body language
· Components of non verbal communication
· The power of appearance
· Communicating through colors
· Evaluating your body language skills
· Eliciting thinking patterns through eye movement
· Building rapport using body language

Day Four: Advanced assertiveness skills
· Understanding assertiveness: definition and values
· Components of passive, assertive and aggressive styles
· Assertiveness rights and responsibilities
· Activities for practicing assertive behavior
· Managing criticism assertively
· The power of influence and persuasion
· Definition and characteristics of influence
· The 6 principles of persuasion: how to apply them
· Bases and sources of power
· Dealing with difficult people using persuasion

Cost: 3495 USD

Duration: 4 Days

Creativity, Problem Solving & Decision Making - Convertas , Dubai

Sun, 30 Jul 2017 22:34:21 +04

Day One
· Problem solving and decision making
· Definitions and tools: an overview
· The link between problem solving and decision making
· The principle of organizing our thinking about problems
· Identifying our own mind traps
· Brain analysis and ways of learning
· Right brain, left brain thinking
· Assessing your thinking style and how it influences the way you approach problem solving

Day Two
· Learning how to shift from right brain to left brain and increasing your ability to balance both sides of the brain
· Right decisions at the right times
· The rational approach to problem solving (Kepner-Tregoe)
· Techniques of recognizing problems
· Information analysis
· Difference between causes and symptoms
· The helicopter approach
· Problem analysis
· Decision analysis
· Potential problem analysis

Day Three
· Problem analysis supplementary tools
· Root cause analysis
· The importance of the 'why' question
· Ishikawa fishbone concept
· Assumptions in the workplace
· Pareto analysis
· The agile critical thinking framework
· The RED model and business situation applications
· Decision making supplementary tools
· Being decisive and principles of decision making
· The How-How method
· Decision analysis weighted worksheet
· Consensus decision making
· The decision making process

Day Four
· Creativity and Problem solving
· Assessment of creativity and ways to think creatively
· Lateral thinking tips
· Creativity and its use as a business tool
· Barriers to creativity and ways to overcome them
· The hemispheres of the brain
· Brainstorming tips and tools
· Six thinking hats
· Implementing an action plan

Day Five
· Applications of techniques
· People problems and solutions
· Analysis and solution of real life problems presented by participants
· Action plan to apply problem solving and decision making skills when returning to the workplace

Cost: 3995 USD

Duration: 5 Days

NLP Sales Skills - Convertas , Dubai

Tue, 30 May 2017 17:41:00 +04

Objective

Understand the purpose and use of NLP sales skills.
Be comfortable identifying and working with a client's map of the world.
Build rapport with a client, quickly and easily.
Be confident identifying and working with a client's meta programs.
Understand the psychology of persuasion and its use in sales presentations.
Structure and deliver a powerful, convincing presentation.

Outline

Delegates present a typical customer presentation.
Presentations are assessed and broken down under course criteria.
Introduction to NLP sales skills.
NLP - the human brain and how to influence it.
VAK - developing the ability to speak everyone's language.
Discovering each client's unique buying map.
Motivations - when to use the carrot, and when to use the stick.
Rapport building techniques.
Using meta-programs to subtly create desire.
Structuring your presentation - what do I want my audience to THINK, FEEL and DO?
Presentations are re-designed with the day's learning in mind.
Sections of the presentations are re-presented with coaching.
The psychology of persuasion.
Structuring your presentation in order to psychologically influence the audience's decision-making process.
Hitting the client's 'value based' buttons.
Selling the benefits - sell the sizzle NOT the sausage.
When and how to encourage/manage questions and objections.
Selling through our stories.
Practical activities to spice up the presentations.
Visual aids and maintaining interest.
Using notes.
Moving away from PowerPoint™.
Individual coaching on personal presentation.
Talking and walking, power pausing, body language, voice, pace etc.
Closing the client - understanding when and how.
Delegates will restructure their presentations.
Video feedback.
Practical application exercises.
Final presentations.
Intensive 1-2-1 coaching and video feedback from facilitator.
Handling worse case scenarios

Cost: 3195 USD

Duration: 3 Days

Effective Report Writing Workshop - Convertas , Dubai

Tue, 30 May 2017 17:29:26 +04

Objective

Consider the data needed to start a report with
Identify ways to improve your current practices in report writing
The 7 C's in business writing
The right approach for reporting various situations
Using graphics properly in reports
Content management for reports and coherence in writing

Outline

Why Reporting
Types of Reports
Planning for Report writing
Gathering Information
Practice work: Preparing a work plan for the report
Planning Informative Reports
Organizational Strategies for Informative Reports
Planning Analytical Reports
Organizational strategies for analytical reports
Drafting report content
Report Introduction and body
(Practice work: Writing the introduction part for the report)
Using technology to craft reports
Placing Graphics in the Report
Constructing textual graphics
Some general types of Short Reports
(Practice work: Writing body of the report)
Direct and indirect approach to writing
The 7 C's in writing
The "You" approach in report writing
The art of proof reading
Packaging ethics for reports Oral, telephonic and email reporting hints and ethics

Cost: 3995 USD

Duration: 5 Days

Communicating with Body Language - Convertas , Dubai

Tue, 30 May 2017 17:13:46 +04

Objective

Refresh the basic rules of communication
Consider the "YOU" approach in practical way
Maintain proper tone in communication
Use photos, charts and other media in proper way and in inclusive writing
Master Your Communication and Presence
Increase Your Impact

Outline

Communication challenges in business
Verbal vs. non-verbal communication
Cultures and common expressions
Killer First Impression
Your image as your brand
The sub-conscious level recording of identities
Powerful Elevator Pitch
Decoding the Face
Sympathy in action
Confident Body Language
The Art of Networking
How to Sell Anything to Anyone
Human Lie Detection
Nonverbal Branding
Body Language in Business
Negotiation Nonverbal
Delivering a "Bad News"

Cost: 3195 USD

Duration: 3 Days

Leadership Excellence Workshop - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 21:57:34 +04

Objective

Emphasize the critical study of leadership and its implications for global leadership
Introduce selected theoretical frameworks
Apply leadership theories to practice
Develop personal leadership skills and style

Outline

Leadership styles
How to reach to vision
Beliefs and values
Mastering your thoughts
Vision and mission for a team
Team motivation
Preparing for a crisis
Developing commitment
Gaining Rapport
Outcome Thinking
Active listening for understanding
Influencing Framework
Influencing Strategy
Communicating for leadership
Supportive Feedback and active listening
Adapting to change
Truths and misconceptions
Understanding the transition process
Coping with uncertainty
Moving forward
Problem solving and conflict mitigation

Cost: 3995 USD

Duration: 5 Days

Leadership and Communication Workshop - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 21:45:39 +04

Objective

Communicate ideas clearly, powerfully, and intentionally to inspire and lead others to create vision, shape culture and achieve organizational goals.
Develop strong interactive communication skills to strengthen relationships across teams, departments and levels.
Develop communication strategies for team building to effectively collaborate for better problem solving and decision making.
Transform destructive conflict into constructive conflict while building trust in the organization and creating a productive working environment.
Recognize cultural differences within and across organizations and use best communication practices to enhance understanding and good will.
Plan, introduce, and implement a successful change with employee support in today's complex business environment.
Build, manage, and lead virtual teams at a distance while implementing strategies to maximize collaboration and productivity.
Use powerful writing skills to compose effective messages that produce desired results in various business contexts.

Outline

Set clear communication objectives
Communication challenges in business leadership
Establish clear understanding of roles
Communicating to lead
Cultural diversities on body language
The Perception Divide - why it makes positive outcomes difficult for you
The Communication Process
Living the Vision
Choice and Control
Emotional Intelligence
Developing Trust
Gaining Rapport
Outcome Thinking
Active listening for understanding
Influencing Framework
Influencing Strategy
Challenging Situations Understanding and Managing Conflict
Communicating Exercise-Real Plays
Facilitating Team Communications
The "YOU" approach in practice
Delivering attractive speech
'What happens next?' - compelling others to listen
What gesture is appropriate
Controlling emotional responses
Working with Others Confidently
Sandwich Type Feedback

Cost: 3995 USD

Duration: 5 Days