• Analysing Risk and Crisis issues and how to manage
• Enhancing skills to make an efficient plan to over risk and crisis
• The importance of Crisis Management and the role of the team
• Analysing the emergency situation and maintaining standards during the time
• Keeping your business stable

Cost: 4250 USD

Duration: 5 Days

• Understand the definitions of key terms of Crises & Crisis Management
• Explore the different stages of a Crisis
• Identify the Crisis Management process Steps
• Define the Roles & Responsibilities of The Crisis Management Team
• Develop a Comprehensive Crisis Management Plan
• Learn how to set up a Crisis Management Command Center
• Create a Crisis Management Checklist
• Distinguish between Crisis Management and Risk Management

Cost: 4250 USD

Duration: 5 Days

Cost: 1699 AED

Duration: 26 Hours

• Know what risks and crises may encompass
• Become skilled at contingency planning so unexpected situations have minimal impact
• Decide whether a business needs a dedicated team to handle emergencies
• Create an effective set of standards to respond to emergencies
• Keep a business running with stability regardless of external impacts

• Understanding Crisis Management
• Consider the range of risks: Natural/Environmental; Hazards; Technological - loss of utilities/product/process/plant; Human Error; Sabotage and Terrorism.
• Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
• Who else inside and outside the organisation should be involved?
• Evaluating your risks and vulnerabilities: Consider the worse-case scenarios.
• Who decides who sits in the 'hot seat'?

• Who owns the mitigation process?
• Developing and Implementing Emergency Plans
• Crisis Management and Communications. Emergency Centre/s
• Developing and implementing a Business Continuity Management (BCM) strategy
• Business Impact Analysis. Case Study and Workshop

• Command and Control Issues
• On Scene Crisis Management essential elements for success
• Reputation Management - Managing the Media. 'How to' sessions include
• Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based on a given scenario.

• Alerting and Warning. Case Studies. What can go right and what can go wrong
• Major Incident Simulation - Role Playing Workshop
• Potential Psychological & Welfare Problems in Crisis Management

• Validating plans and procedures
• Post Incident evaluations
• Critique report writing executive summaries and recommendations
• Closing the loop. How to continue the process

Cost: 4900 USD

Duration: 5 Days

• Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management.
• Learn how to identify incidents and crises so you can cultivate and harness the potential successes of a crisis.
• At the incident site learn how to avoid miss-management and so make a bad situation worse.
• Learn how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively.
• Learn how to recognise and prioritize the issues that are most likely to affect corporate reputation during and after crisis.
• Learn the fundamentals of organising and managing Crisis or Emergency Control Centers.
• Learn how to plan and manage multi-agency exercises - and make them more rewarding and exciting.
• Take away step by step guidance on how to validate plansto improve staff ownershipto augment training programs and to raise awareness.

• How to manage a crisis?
• Virtually every crisis contains the seeds of success as well as the roots of failure.
• The Rationale of the Crisis Manager.
• Consider the range of risks: Natural/Environmental; Hazards; Technological - loss of utilities/product/process/plant; Human Error; Sabotage and Terrorism.
• Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a crisis.

• Case Studies why some companies fail and others survive?
• Who owns the mitigation process?
• Self-evaluating questionnaires
• Developing and Implementing Emergency Plans
• Twelve point check list covering the whole planning process
• Mutual Aid arrangements
• Company-wide strategic contingency plans
• Service or departmental plans
• Building evacuation plans

• Developing and implementing a Business Continuity Management (BCM) strategy
• Business Impact Analysis. Case Study and Workshop
• Dealing with a crisis - the 'communications' perspective
• Command and Control Issues
• Operational (at the scene)
• Tactical (at the forward control point/incident command)
• Strategic (boardroom level/emergency operations centre)
• On Scene Crisis Management essential elements for success

• Organising a Press Conference
• Conducting Radio and Television Interviews
• Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based upon a given scenario
• Incident Management & Aftermath
• Alerting and Warning. Case Studies. What can go right and what can go wrong

• How to improve staff morale and confidence in the process
• The psychological effects during and after an incident involving injuries - and worse
• Looking after yourself and your staff
• Leadership Behavior and Behavioral Safety

Cost: 4900 USD

Duration: 5 Days

• Understand what constitutes a crisis and how to manage communications during a crisis
• Select the most appropriate strategy and approach to different situations
• Prepare a crisis communications plan
• Be clear about what needs to be done beforeduring and after a crisis in terms of communication
• Protect the organisation's reputation by confidently managing all stakeholders involved as well as dealing with the press and social media

• Public Relations managers and directors
• Internal Communications managers
• External Communications managers
• Corporate Affairs managers
• Marketing managers

• Introduction to crisis communications
• What constitutes a crisis?
• Different theories of crisis communications
• Who communicates?

• Crisis communication strategies
• Denial
• Evasion of Responsibility
• Reducing
• Corrective Action
• Mortification

• Crisis communication process
• Pre-crisis:

1. Plan resources to be in place ahead of a crisis
2. Prepare communications plan and press release templates
3. Plan for dissemination of information to all publics during a crisis situation
4. Training for crisis communications team
5. Identify possible risks

• In-crisis:

1. Assess the nature of the crisis and the communications environment at the time of the incident
2. Collect and process pertinent information to guide the crisis management team in decision making
3. Identify key stakeholders and create appropriate messages recognising which media channels to use how and when

• Post-crisis:

1. Provide follow-up crisis messages as necessary
2. Review the successes and failures of the crisis communications team
3. Scan the Internet for online discussions of the crisis
4. Consult with those affected by the crisis to determine the organisation's role in future arrangements or events

• Organising a Press Conference
• Conducting Radio and Television Interviews
• Social media and crisis response
• Module 5
• Putting it all into Practice
• Case Study Exercise: Develop a crisis communications strategy and action plan based upon a given scenario
• Personal action planning

Cost: 4900 USD

Duration: 5 Days

• Recognise the impact of the humanitarian crisis on people and communities
• Understand the life cycle of a crisis
• Describe the factors which lead to the Build Stage of a crisis
• Outline the impact stage of a crisis
• Discuss the actions that need to be taken at this stage.
• Detail the need for a robust supply chain
• Recognise when a crisis evolves to the chronic stage
• State the different actions needed during the chronic stage
• Review how Crises are resolved.
• Undertake how we can learn lessons from each crisis intervention

• Introduction to the Course
• Recognising the Impact of Humanitarian Crises on People and Communities
• Introduction to the Crisis Life Cycle

• Factors Leading to the Build Stage of a Crisis
• In-Depth Review of the Impact Stage When a Crisis Hits
• The Role of Logistics in Mitigating Crisis Impact

• Understanding the Role of Supply Chain Management in Disasters
• The Crucial Role of Warehousing in Sustaining the Supply Chain
• Efficient Warehousing Management

• The Role of New Technologies in Disaster Relief
• How Crises Evolve into the Chronic Stage
• Actions Needed During the Chronic Stage

• Strategies for Resolving Crises and Disasters
• Reviewing Actions Taken During the Crisis
• Learning Lessons for Future Crisis Interventions

Cost: 4900 USD

Duration: 5 Days

This will help them understand what risks and crisis situations may encompass. 

It will provide them with the skills at contingency planning so unexpected situations have minimal impact.

 It will help to formulate the team to manage emergency situations and keep a business running with stability regardless of external impacts.

OBJECTIVE

• Understanding crisis issues and management
• Attaining skills at contingency planning
• Understanding the need of the Crisis Management Team
• Creating an effective set of standards during the emergency situation Keeping the stability in the business

Cost: 4500 USD

Duration: Upto 5 Days

Cost: 3995 USD

Duration: 5 Days