Laimoon.comhttps://courses.laimoon.com/sitemap/rss Courses in Dubai, Abu Dhabi, Sharjah Diplomas, Degrees & Doctorates - Laimoon Course Guide en-us <![CDATA[Executive & Personal Assistant - Convertas , Dubai ]]>https://courses.laimoon.com/course/executive-personal-assistant-1/online Day 1
The role of the office manager and administrator
· Competencies for success
· Identifying an administrator role
Effective verbal and written communication skills
· Positive attitude
· Being assertive
· Dealing with the boss, colleagues, subordinates and clients
· Preparing professional presentations
· Professional business writing
· Style and layout
 
Day 2 
Serving internal and external customer
· Understanding needs of internal and external customers
· Overriding barriers
· Providing the excellent service
· Handling complaints
Stress management techniques
· Causes and symptoms
· Identifying your stressors
· How stress affects performance
· Stress management plan
 
Day 3
Managing time
· Identifying and eliminating time wasters
· Setting priorities
· Planning and managing time for self and others
· Preparing time logs and learning from them
Organizing meetings
· Elements of an effective meeting
· Preparing the agenda
· Taking minutes of meetings
Using the telephone properly
· Professional telephone behavior
· Effective listening
· Professional handling of an incoming call
· Identifying and dealing with common phone problems

Cost: 3195 USD

Duration: 3 Days

]]> Sun, 30 Jul 2017 22:00:58 +04 <![CDATA[Administration and Office Management - Convertas , Dubai ]]>https://courses.laimoon.com/course/administration-and-office-management-1/online Day 1:
1- The role of the office manager and administrator
· Perception versus reality
· The 3Ds of successful administrators: dramatically and demonstrably different
· Competencies required for success
· What it takes to be a 'star' at work
· Identifying your role
 
Day 2:    
1- Effective verbal and written communication skills
· Improving credibility and gaining recognition
· Importance of having positive attitude
· Being assertive
· Selling your ideas to the boss, colleagues, subordinates and clients
· Preparing a professional presentation
· What constitutes professional business writing
· Style and layout
· Obtaining your objective with the reader
· Readers' expectations
2- Using the telephone properly
· Professional telephone behavior
· Rules for good listening
· Steps in professional handling of an incoming call
· Dealing with difficult callers
· Identifying common phone problems and formulating solutions
 
Day 3: 
1- Serving the internal and external customer
· Understanding the needs of internal and external customers
· Removing services barriers
· Providing excellent service
· Breaking down the silo mentality
· Handling complaints
2- Managing time

· Identifying and eliminating time wasters
· Setting goals and priorities
· Using measures to control and improve your effectiveness
· Planning and managing time for self and others
· Preparing time logs and learning from them
 
Day 4: 
1- Organizing meetings
· Elements of an effective meeting
· Preparing the agenda
· Meeting common time wasters
· Taking minutes of meetings
· Responsibilities of meeting leaders and participants
2- Stress management techniques
· Causes and symptoms
· Identifying your stressors
· How stress affects performance
· Formulating a comprehensive stress management plan

Cost: 3495 USD

Duration: 4 Days

]]> Sun, 30 Jul 2017 21:51:25 +04 <![CDATA[Effective Report Writing Workshop - Convertas , Dubai ]]>https://courses.laimoon.com/course/effective-report-writing-workshop/online Objective
  • Consider the data needed to start a report with
  • Identify ways to improve your current practices in report writing
  • The 7 C's in business writing
  • The right approach for reporting various situations
  • Using graphics properly in reports
  • Content management for reports and coherence in writing
Outline
  • Why Reporting
  • Types of Reports
  • Planning for Report writing
  • Gathering Information
  • Practice work: Preparing a work plan for the report
  • Planning Informative Reports
  • Organizational Strategies for Informative Reports
  • Planning Analytical Reports
  • Organizational strategies for analytical reports
  • Drafting report content
  • Report Introduction and body
  • (Practice work: Writing the introduction part for the report)
  • Using technology to craft reports
  • Placing Graphics in the Report
  • Constructing textual graphics
  • Some general types of Short Reports
  • (Practice work: Writing body of the report)
  • Direct and indirect approach to writing
  • The 7 C's in writing
  • The "You" approach in report writing
  • The art of proof reading
  • Packaging ethics for reports Oral, telephonic and email reporting hints and ethics

Cost: 3995 USD

Duration: 5 Days

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