Laimoon.com

Business Writing Skills - Convertas , Dubai,United Arab Emirates

Sun, 25 Feb 2018 15:13:00 +04

Day 1: Introduction to business writing
· Definitions of business writing
· Setting emails, letters and memos in context
· 6 tips for writing effectively
· Recognizing the hallmarks of effective writers
· Applying modern day business writing techniques

Day 2: Characteristics of business writing
· Writing considerations
· Guidelines for sentences
· 7 traits of organized writing
· Setting a purpose
· Investigating the audience
· Organizing content to match your audience
· Using clear, specific and positive writing
· Developing your business writing style
· Using visual aids powerfully
· Complementing writing with tables and charts

Day 3: Writing strategy
· Organizing thoughts
· Pyramid structuring
· Developing a compelling storyboard
· 3 parts to a message
· Achieving flow through effective transitioning
· Applying pyramid structuring to your writing
· Making the most of your facts
> Deductive reasoning
> Adductive reasoning
· Building a compelling introduction

Day 4: Big tips on writing
· Applying George Orwell's 5 rules for effective writing
· Promoting clarity in writing
· Avoiding miscommunication
· Managing and delivering expectations
· Responding to different email scenarios
· Understanding different reader personalities

Day 5: Using powerful language
· Writing considerations
· Using visual aids
· 7 tips for writing effectively
· Using power words to influence your audience
· Presentations: less is more
· Using visual aids effectively
· Managing a checklist for your writing
· Going the last inch
· How to be a successful business writer

Cost: 3995 USD

Duration: 5 Days

Coaching Skills for Performance - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 17:31:47 +04

Day 1
Coaching, counseling and mentoring
· Definitions and applications
· Difference between coaching, counseling and mentoring
· Coaching core competencies
· The competency iceberg
· The 5 principles of coaching (FACTS)
· Feedback
· Accountability
· Challenge
· Tension
· Systems
· The 3 stages of performance:
· Preparation and planning
· Performance evaluation
· Motivation

Day 2
Coaching and counseling
· Benefits and issues
· Critical factors in coaching
· How a good coach is described
· Why managers don't coach?
· Tools for coaching
· Coaching versus counseling
Coaching and counseling skills
· Communication
· Active listening
· The TGROW' model of a super coach
Topic
Goal
Reality
Options
Will
· Benefits of coaching

Day 3
Mentoring
· Birth, growth, maturity, conclusion
· Contexts in which mentoring is used
· Characteristics of mentors and mentees
· The benefits of mentoring
· Difference between mentoring and coaching

Day 4
Leading without a 'rope'
· Foundation for effective leadership
· The leadership behavior continuum
· Qualities of authentic leaders
· Coaching towards authentic leadership
· Traits shared by successful leaders
· How these traits relate to those of a coach

Cost: 3495 USD

Duration: 4 Days

Interpersonal Communication Skills - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 12:34:20 +04

Day 1
Effective communication
· Introduction to communication
· Communication levels and definitions
· Communication functions
· The 4 principles of interpersonal communication
· Elements of the communication process
· Communication delivery aspects
· Non verbal communication
· Building rapport
· Where can miscommunication occur?
· Barriers to effective communication
· Overcoming communication barriers
· The communication funnel

Day 2
Communication across cultures
· Improving cross-cultural communication: guidelines
· 'DiSC' personal development profile
· Stages of team development
· The arts of persuasion
· Areas of growing your sphere of influence
· Communicating within multi-cultural teams
· Stages of team growth
· Universal laws of persuasion: process

Day 3
Active listening
· Hearing versus listening
· Active versus passive listening
· Tips to improve active listening skills
· 3 aspects of active listening
· Active listening skills inventory
· Using different questioning techniques
· Closed and open questions
· Probing types questions
· Pitfalls of leading questions

Day 4
Communication behavior and conflict management
· Assertive, passive and aggressive behaviors
· Verbal and non-verbal components of communication behaviors
· Conflict management
· Types of conflicts
· Sources of conflicts
· Conflict management styles
· Essential conflict management skills
· Learning to say 'no'
· Guidelines for applying 'no'
Constructive feedback and criticism
· The value of feedback
· Positive versus negative feedback
· Giving constructive criticism
· Receiving criticism

Cost: 3495 USD

Duration: 4 Days

Interpersonal Skills for HR Professionals - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 11:39:54 +04

Day 1
Human Resources and Communication
· Definition of communication
· Communication in HR
· Characteristics of an effective HR communicator
· Questioning techniques
· Listening and empathy
· Interviewing techniques:
- The STAR technique
- The FACT technique
- The probing technique
- The leading technique
· Basics of public speaking

Day 2
HR Business Communication and HR Reports
· Basics of business writing
· Writing HR reports
· Common mistakes in writing HR correspondence and reports
· Examples of HR correspondence and reports

Day 3
Conflict Resolution: A Required Skill for HR Professionals
· Definition of conflict
· Sources of conflict in HR
· Thomas Kilmann conflict model
· Influencing skills
· Practical applications in HR

Day 4
Client-Centric HR Departments
· Definition of customer service
· Internal customers versus external customers
· The importance of customer service in HR
· Who are the HR customers?
· Building a customer service mentality in the HR department

Day 5
Coaching and Counseling Employees and Line Managers
· Coaching, counseling and mentoring
· Importance of coaching and counseling to HR professionals
· Differences between coaching, counseling and mentoring
· The 5 principles of coaching:
Principle 1: feedback
Principle 2: accountability
Principle 3 challenge
Principle 4: tension
Principle 5: systems
· The 'TGROW' model of a super coach:
Choosing a topic
Setting a goal
Checking reality
Identifying options
Gaining commitment through will

Cost: 3995 USD

Duration: 5 Days

Principles of Communication - Convertas , Dubai

Sun, 30 Jul 2017 22:39:55 +04

Day One: Defining effective communication
· Communication: definition and characteristics
· Myths about communication
· Communication functions
· The four laws of communication
· Evolution of communication
· Communicating for results
· Understanding elements of communication
· The element of noise
· Mehrabian's 55-38-7 rule
· Overcoming communication anxiety and other obstacles
· Communication etiquette

Day Two: The art of listening
· Common listening issues
· Guidelines for effective listening
· Effective listening and paraphrasing techniques
· Understanding different listening styles: active versus passive styles
· Improving the information recall rate
· Assessing personal listening profiles

Day Three: 1- Internal listening filters
· Understanding the filter system
· Sensory input channels
· Internal filter systems: the 6 layers
· The 6 listening meta programs
· Overcoming the 6 filters when communicating
· Avoiding the loss of information
2- Mastering body language
· The art of body language
· Components of non verbal communication
· The power of appearance
· Communicating through colors
· Evaluating your body language skills
· Eliciting thinking patterns through eye movement
· Building rapport using body language

Day Four: Advanced assertiveness skills
· Understanding assertiveness: definition and values
· Components of passive, assertive and aggressive styles
· Assertiveness rights and responsibilities
· Activities for practicing assertive behavior
· Managing criticism assertively
· The power of influence and persuasion
· Definition and characteristics of influence
· The 6 principles of persuasion: how to apply them
· Bases and sources of power
· Dealing with difficult people using persuasion

Cost: 3495 USD

Duration: 4 Days

Creativity, Problem Solving & Decision Making - Convertas , Dubai

Sun, 30 Jul 2017 22:34:21 +04

Day One
· Problem solving and decision making
· Definitions and tools: an overview
· The link between problem solving and decision making
· The principle of organizing our thinking about problems
· Identifying our own mind traps
· Brain analysis and ways of learning
· Right brain, left brain thinking
· Assessing your thinking style and how it influences the way you approach problem solving

Day Two
· Learning how to shift from right brain to left brain and increasing your ability to balance both sides of the brain
· Right decisions at the right times
· The rational approach to problem solving (Kepner-Tregoe)
· Techniques of recognizing problems
· Information analysis
· Difference between causes and symptoms
· The helicopter approach
· Problem analysis
· Decision analysis
· Potential problem analysis

Day Three
· Problem analysis supplementary tools
· Root cause analysis
· The importance of the 'why' question
· Ishikawa fishbone concept
· Assumptions in the workplace
· Pareto analysis
· The agile critical thinking framework
· The RED model and business situation applications
· Decision making supplementary tools
· Being decisive and principles of decision making
· The How-How method
· Decision analysis weighted worksheet
· Consensus decision making
· The decision making process

Day Four
· Creativity and Problem solving
· Assessment of creativity and ways to think creatively
· Lateral thinking tips
· Creativity and its use as a business tool
· Barriers to creativity and ways to overcome them
· The hemispheres of the brain
· Brainstorming tips and tools
· Six thinking hats
· Implementing an action plan

Day Five
· Applications of techniques
· People problems and solutions
· Analysis and solution of real life problems presented by participants
· Action plan to apply problem solving and decision making skills when returning to the workplace

Cost: 3995 USD

Duration: 5 Days