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ITIL V4 Foundation - Bright Future Training Institute , Dubai,United Arab Emirates

Fri, 08 Nov 2024 14:57:59 +04

Course Outline

1: ITIL 4 Overview

Introduction to ITIL
Key Concepts of ITIL

2: The ITIL Framework

The Four Dimensions of Service Management
The ITIL Service Value System (SVS)

3: The ITIL Guiding Principles

Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate

4: The ITIL Service Value System (SVS)

Governance
The Service Value Chain
Continual Improvement

5: Key ITIL Practices

Continual Improvement
Service Level Management
Change Control
Incident Management
Service Request Management
Service Desk
Problem Management

6: Other ITIL Practices

General Management Practices
Service Management Practices
Technical Management Practices

Cost: 1500 AED

Duration: 30 To 40 Hours

ITIL V4 Foundation - Learnovate Training Center , UAE, Dubai,United Arab Emirates

Wed, 16 Oct 2024 14:43:01 +04

Course Outline (ITIL):

Course Introduction: ITIL® 4 Foundation
Exam Tips
High-Level Service Introduction
Key Concepts
Services Defined
Service Offerings & Relationship
Putting it All Together
The Service Relationship Model
Axel Car Hire Example
Critically of Value
The Dimensions of Service Management
IT
Partners & Suppliers
Value Streams and Processes
ITIL’s Service Value System (SVS)
SVS Components
Overview of ITIL’s Service Value Chain (SVS)
SVS – Plan, Improve, Engage, Design & Transition, Obtain/Build & Deliver & Support
ITIL’s 7 Guiding Principles
Start Where You Are
Progress Iteratively with Feedback
Think and Work Holistically
Optimize & Automate
Key ITIL Practices
General Management Practices
Continual Improvement (CI)
CI Model
Continual Change & Guiding Principles
SMP Change Control
SMP Incident Management
Problem Management
SMP Service Requests Management
SMP The Service Desk
Intro of SLM
Information Analysis for SLM
Technical Management Practices

Cost: 2000 AED

Discount: 25% Off for Laimoon Users!

Duration: 30 To 40 Hours

ITIL (Information Technology Infrastructure Library) - Delphi Star Training Centre , UAE, Dubai,Dubai,Abu Dhabi,Muscat,United Arab Emirates,Saudi Arabia,Riyadh,Jeddah,Oman

Thu, 26 Sep 2019 14:52:30 +04

ITIL Foundation Course:
The Information Technology Infrastructure Library, popularly known as ITIL Certification is a framework based on industry best practices to apply IT Service Management Business Processes to IT Management.
Management of IT Services is all about long-term oversight. It's critical for firms that want to deliver products successfully to plan out and oversee each stage of a service's life-cycle. ITIL Foundation training gives students a knowledge base for each Service Area as they help their firms plan out projects from beginning to end.
For Network Administrators and other IT professionals, being able to implement ITIL could lead to more central and valued roles within their current Organizations. The way to gain those skills may be through the ITIL Foundation Certification program in Dubai.

Cost: 1200 AED

Duration: Upto 3 Days

Complete ITIL Foundation - Learners Point Training Institute , United Arab Emirates, Dubai,Dubai,Bahrain,Kuwait,Oman,Qatar,Saudi Arabia

Tue, 10 Apr 2018 14:47:19 +04

OVERVIEW:

The ITIL Certification is globally recognized as the gold standard in IT Service Management. Our ITIL Foundation Course, accredited by PeopleCert, offers a comprehensive learning experience designed to prepare you for a successful IT career. With 16 hours of immersive training and real-world case studies, this program ensures you grasp the core principles of ITIL effectively.

Why Choose the ITIL Training Course?

Our ITIL Training equips you with the skills to manage IT services efficiently, enhance service quality, and improve customer satisfaction. This course helps participants understand key concepts, such as the ITIL Service Value System, guiding principles, and service management practices, making it an ideal choice for aspiring IT professionals.

What Will You Learn in the ITIL Foundation Course?

Through our ITIL Course, participants gain expertise in:

Understanding the service value system and its interconnected components.
Applying ITIL guiding principles to optimize workflows and improve processes.
Exploring the four dimensions of service management: people, technology, suppliers, and value streams.
Learning the purpose and functions of essential ITIL practices, such as incident management, change control, and continual improvement.

Why ITIL Certification Matters?

The ITIL Foundation Certification is an essential credential for individuals and businesses aiming to excel in IT service management. This certification enhances your career prospects by demonstrating your ability to:

Identify, plan, and implement IT services that align with business goals.
Solve problems, improve workflows, and ensure efficient service delivery.
Gain a competitive edge in the global job market.

Course Modules

Key Concepts of IT Service Management

Service
Utility
Warranty
Customer
User
Service Management
Sponsor

Create Value with Services

Cost
Value
Organization
Outcome
Output
Risk
Utility and Warranty

ITIL Guiding Principles

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

Service Relationships Concepts

Service offering, relationship management, provision, and consumption

Understand & Describe 4 Dimensions of Service Management

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

The Purpose/Components of the ITIL Service Value System

Explaining the ITIL service value system
The activities of the service value chain and how they interconnect
The interconnected nature of the service value chain and its support for value streams

The Inputs/Outputs/Purpose of Every Value Chain Activity

Planning, Improving, Engaging
Designing and transitioning
Obtaining and building
Delivering and supporting

The Purpose of ITIL Practices

Information security management
Relationship, Supplier, and Availability management
Capacity and Performance management
IT asset management
Service continuity management
Monitoring and Event management
Release management
Service configuration management
Deployment management
Continual improvement
Incident and Problem management
Service request management
Service Desk and Service Level management

Define ITIL Terms

Availability
IT asset
Event
Configuration item
Change
Incident and Problem
Known error
7 ITIL practices

Explain ITIL Practices in Detail & How They Fit Within the Service Value Chain

The continual improvement models
Change control
Incident and Problem management
Service request management
Service Desk and Service Level management

Why Learner’s Point?

At Learner’s Point, we pride ourselves on offering top-notch training tailored to your professional needs. Our ITIL Training in Dubai combines expert instruction, hands-on exercises, and flexible payment plans to ensure a seamless learning experience. With our focus on real-world applications and exam preparation, we guarantee success on your first attempt.

Testimonials

Homer Beltran, IT Support Engineer

"I have done my ITIL 4 course from Learners Point and they have done a fantastic job. The trainer was very qualified and had many years of practical experience in the topics he delivered. The staff are very welcoming too. I will certainly come back here for more training"

Shaikha Al Marzooqi, Procurement Officer

"I would say it was a good choice that I opted for ITIL 4. I thank my trainer and also my consultant for making things easy and able to certify. The trainer was very knowledgeable in the field and the session was interactive and practical, gained a wider knowledge"

Enroll Now and Boost Your IT Career

Take the first step toward an exciting IT career with our ITIL Certification Course. Join Learner’s Point today and gain the knowledge and confidence to thrive in the ever-evolving IT landscape.

Get certified, stand out, and redefine your IT journey with ITIL Foundation Training!

Cost: 4000 AED

Discount: 55% Off for Laimoon Users!

Duration: 16 Hours

ITIL Foundation - NLP Tech , United Arab Emirates

Sat, 12 Nov 2016 08:35:24 +04

This course will show you what to do in terms of improving IT operations - and how to do it. This course will help the delegate to apply the ITIL lifecycle principles to your environment and ensure that the service ethos of continual service improvement is an integral part of business as usual. Among the many benefits, this standard provides organizations with a competitive edge in the RFP process and can be instrumental in audit preparation.

What will I learn?

At the end of this course, the learner will gain competencies in:
Identify the key principles and concepts of IT Service Management.
Identify the benefits of implementing ITIL in an organization.
Identify the Service Management processes and how they map to the Service Lifecycle.
Identify the basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Identify the relationship of each component of the Service Lifecycle and how they map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.

Who is this course for?

IT Management
IT Support Staff
IT Consultants
Business Managers
Business Process Owners
IT Developers
Service Providers
System Integrators

Cost: 1499 AED

Duration: 20 Hours

ITIL Foundation - International Institute for Learning, Inc , Knowledge Village, Dubai

Wed, 18 Feb 2015 12:41:31 +04

As an ITIL Accredited Organization, this ITIL® 4 Foundation course offers comprehensive training on the ITIL® 4 service management framework, providing participants with an understanding of how ITIL has evolved to integrate modern technologies and new approaches to service management. The course prepares candidates for the ITIL® 4 Foundation exam, assessing their knowledge and understanding of the key principles, concepts, and practices described in the ITIL® 4 framework.

A computer is required for all traditional classroom deliveries.

Benefits of Attending:

Comprehensive ITIL® 4 Training: Gain a thorough understanding of the ITIL® 4 framework, including the four dimensions of service management, the Service Value System (SVS), and the Service Value Chain (SVC).
Enhanced Career Opportunities: Earning the ITIL® 4 Foundation certification can open doors to roles in IT Service Management, IT consulting, project management, and other ITIL-related fields.
Increased Value to Organizations: Learn to improve service delivery by adopting ITIL's best practices, ultimately boosting productivity and customer satisfaction.
Preparation for Advanced Certifications: The ITIL® 4 Foundation certification serves as a stepping stone for further ITIL certifications, such as ITIL® 4 Specialist or ITIL® 4 Managing Professional.
Flexible Exam Options: The exam can be taken on the last day of the course or online at a later date.

Learning Objectives:

By the end of this ITIL Foundation course, participants will be able to:

Understand the key concepts of service management.
Explain how the ITIL guiding principles can guide an organization in various scenarios.
Describe the four dimensions of service management.
Comprehend the Service Value System (SVS), its purpose, and components.
Understand the Service Value Chain (SVC), its activities, and interconnections.
Identify the purpose and key terms of 15 ITIL practices, with detailed knowledge of 7 practices.

About the ITIL® 4 Foundation Exam:

Duration: 60 minutes
Format: 40 multiple-choice questions
Passing Score: 65% (26 out of 40)
Exam Type: Closed book
Certification: Passing the exam earns the ITIL® 4 Foundation Certificate
Extra Time: 25% additional time for non-native English speakers
Photo ID Requirement: Valid ID (passport, driver’s license) needed to take the exam

Certification Maintenance:

Retake the Exam: Renew your certification by retaking the original exam before the expiration date.
Advanced Courses: Choose to renew the certification by pursuing further ITIL® 4 courses, such as ITIL® 4 Specialist or other certifications within the ITIL Product Suite.

Cost: 5860 AED

Duration: 3 Days

ITIL 4 Foundation - Vedant Trainings , Dubai and Abu Dhabi,Dubai

Thu, 25 Apr 2013 11:16:35 +04

ITIL 4 Content and Outline:
ITIL 4 shifts its focus from processes to a holistic view of service management, emphasizing value creation. Key components include:
The Service Value System (SVS):
This is the core of ITIL 4, describing how all components and activities of an organization work together to enable value creation.
It includes:
Guiding Principles: These are recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, or type of work.
Governance: How the organization is directed and controlled.
Service Value Chain: An operating model for the creation, delivery, and continual improvement of services.
Practices: Sets of organizational resources designed for performing work or accomplishing an objective.
Continual Improvement: The recurring organizational activity performed at all levels to ensure that organization’s performance continually meets stakeholders’ expectations.

The Four Dimensions Model:
This model highlights the four key perspectives that must be considered for effective service management:
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes

ITIL Practices:
ITIL 4 emphasizes "practices" rather than "processes," reflecting a more flexible and adaptable approach.
These practices cover various areas, including:
Incident Management
Problem Management
Change Enablement
Service Desk
Service Level Management
Continual Improvement.

Benefits of ITIL 4:
Enhanced Value Creation:
ITIL 4's focus on the SVS helps organizations align IT services with business objectives, maximizing value delivery.

Improved Agility and Flexibility:
The framework's adaptable nature allows organizations to respond quickly to changing business needs.
It also integrates well with agile and devops ways of working.

Better Customer Experience:
ITIL 4 emphasizes customer-centricity, helping organizations improve service quality and customer satisfaction.

Increased Efficiency and Productivity:
By implementing ITIL 4 practices, organizations can streamline processes and optimize resource utilization.

Improved Risk Management:
The framework provides guidance on identifying, assessing, and mitigating IT-related risks.

Digital Transformation Support:
ITIL 4 is designed to support organizations in their digital transformation journeys, enabling them to leverage technology effectively.

Standardized Practices:
ITIL provides a common language and set of practices that can be used accross an organization, and with external partners.

ITIL 4 helps organizations to manage IT services in a way that is aligned with the needs of the business, and that delivers value to customers.

Cost: 2000 AED

Duration: Upto 3 Days