Laimoon.comhttps://courses.laimoon.com/sitemap/rss Courses in Dubai, Abu Dhabi, Sharjah Diplomas, Degrees & Doctorates - Laimoon Course Guide en-us <![CDATA[ITIL 4 Foundation - InnoventSys , Colombo ]]>https://courses.laimoon.com/course/itil-v4-foundation-innoventsys-pvt-ltd/online At the end of this course, you will be able to:
  • Comprehend Service Management as a practice
  • Understand the Service Lifecycle
  • Know the generic concepts and definitions
  • Understand the key principles and models used behind selected processes
  • Identify the selected processes
  • Understand the selected functions and roles
  • Comprehend the technology and architecture of the Service Lifecycle
  • Comprehend competence and training

Course Outline:
  • Course Introduction
  • Service Management: Key Concepts
  • The Guiding Principles 
  • The Four Dimensions of Service Management
  • The Service Value System
  • Continual Improvement
  • The ITIL Practices
  • Practice Exam Questions
  • Exam (Optional)

Cost: 38000 LKR

Duration: 3 Days

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