• Who Do You Think You Are?
• Enriching Your Communication Skills
• The Skills of the Coordinator
• The Modern Leader
• Communicating, Coordinating, and Leading

Cost: 6500 AED

Discount: 20%% Off for Laimoon Users!

Duration: 5 Days

• Master effective communication techniques to create impactful relationships.
• Learn how to adapt your communication style to diverse situations.
• Develop self-confidence and authenticity in professional interactions.
• Enhance teamwork and collaboration within your organization.

• A recent GMAC survey revealed that 69% of recruiters consider communication skills the most critical competency in candidates.
• Soft skills, including effective communication, rank third among the world’s highest-paying skills, making this training a career asset.

• The Characteristics of an Effective Communicator
• Importance of Communication in the 21st Century
• Communication Self-Assessment
• Basics of Communication
• Elements of Effective Communication
• Summary

• An Introduction | Components of Communication
• Verbal Communication
• Importance of the Tone
• Non – Verbal Communication
• Application and Practice
• Assessment and Personal Constructive Feedback

• What You Say Matters
• Effect and Impact of Power Words
• Positive Communication
• Words for Success
• Words to Avoid
• Practice Activities & Constructive Feedback

• Introduction | The ‘How’ of Effective Communication
• Pronunciation and Syllable Stress
• Common Grammatical Errors
• Construct Effective Sentences
• Word Stress for Vocal Impact
• Role-plays and Constructive Feedback

• Introduction | Body Language
• Elements of Non-Verbal Communication
• Do’s and Don’t
• Interpretation of Various Body Signals
• Recommended Postures for Workplace Communication
• Summary and Practice

• Introduction | Listening
• The Impact of Listening on Communication
• The 3 Levels of Listening
• Listening with Empathy
• How to Display Effective Listening
• Practice Activities & Constructive Feedback

• Introduction | Questioning Skills
• Use of Effective Probing In Communication
• What is Acknowledgement?
• Benefits of a Sincere Acknowledgements
• The Conversation Cycle
• Rapport Building
• Summary & Assignment

• Types of Communication
• Introduction to Assertiveness
• The Art of Assertive Communication
• Applying Communication Components Effectively
• Cross-cultural Communication
• Summary & Personal Constructive Feedback
• Personal Development Plan

• Build strong verbal and non-verbal communication techniques.
• Learn to communicate effectively under challenging circumstances.
• Strengthen workplace relationships through clear and impactful communication.
• Increase their employability across industries where communication is a key requirement.

• The course is designed based on real-world communication challenges.
• Hands-on assignments and case studies for practical learning.
• Guided group sessions to enhance the learning experience.
• Customized career guidance to ensure candidates excel in professional roles.

Cost: 4499 AED

Discount: 50% Off for Laimoon Users!

Duration: 24 Hours

Learning outcomes:

• Write effective emails, reports, and proposals
  
• Use rules for organizing content in a clear and concise manner
  
• Match writing complexity to the modern business environment
  
• Apply advanced structuring techniques in writing that yields a desirable response
  
• Identify and talk to their reader's interest.
  

ADVANCED TECHNIQUES FOR EFFECTIVE WRITING 

• Defining effective writing
  
• Characteristics of effective writers
  
• Understanding the hallmarks of effective communicators
  
• Elements of written communication
  
• Writing in a business context
  
• Understanding your audience
  
• Setting a purpose for your writing
  
• Understanding sources of miscommunication
  
• Tips for business writing
  

ORGANIZING CONTENT:

• The 3 forms of communication
  
• Using simple and specific language to avoid confusion
  
• Using positive language
  
• Applying rules for bullet points
  
• Maintaining an impersonal style
  
• Avoiding repetitions
  
• Using active verbs to promote a response
  

WRITING STYLE:

• Adding a personal touch to business writing
• Organizing paragraphs effectively
  
• Using varied sentences
  
• Recognizing clichés and jargon
  
• Applying the gunning fox index for writing complexity
  
• Using visual aids to support text
  
• Going the last inch: proof reading your work

LOGICAL SEQUENCING OF IDEAS:

• Building your key message
  
• Organizing the introduction, body and ending
  
• Structuring ideas from the bottom up
  
• Refining the flow from the top down
  
• Drawing impeccable conclusions
  
• Summarizing ideas effectively

RESPONDING TO COMPLEX SITUATIONS THROUGH WRITING:

• Building rapport with your audience
  
• Managing expectations: responding to bad news
  
• Managing expectations: saying no
  
• Effectively handing difficult individuals 
  
• Hostile: responding assertively 
  
• Pessimist: sticking to facts
  
• Nagger: setting the rules 
  
• Mr. Know-it-all: staying focused 
  
• Egoist: getting descriptive
  
• Manipulator: taking the initiative
  

Cost: 1400 EGP

Duration: 2 Days

1. Motivate readers to adopt specific actions.
2. Create a professional image through their writing.
3. Write error-free documents in less time.
4. Rivet readers’ attention to get e-mails read.
5. Catch the hardest to find mistakes.
6. Avoid common mistakes.
7. Increase their ability to generate ideas and organize ;
8. Produce clear, concise and effective writing that achieves their objectives.
9. Develop a writing style that is interesting, informative and professional.

1. Introduction and Overview

1. Course Objectives
2. Outline
3. Purpose:  Why are we here?

1. Business and Report writing:  How We Transfer Factual Information and Knowledge

1. The Importance of Business and Report Writing
2. What Business and Report Writing is
3. What Business and Report Writing Does – Factual Communication of Experience
4. Problems in Factual Communication

1. Business Correspondence

1. The Role of Correspondence in Business, Science, Technology, and Industry
2. The Psychology of Correspondence
3. Organizing Your Letter/ Memo/E-Mail/Fax
4. Formats of Memos/Letters/E-Mails/Faxes
5. Mechanical Details
6. The Memorandum
7. The E-Mail
8. The Fax
9. Letters/Memos/E-Mails of Inquiry
10. Answers to an Inquiry
11. The Quotation Letters/E-Mails
12. Claim Letters/E-Mails
13. The Adjustment Letter/E-Mails
14. The Memo/Letter/E-Mail of Instructions

1. Short (Shorter) Report Forms

1. The Letter Report
2. The Memo Report
3. The E-Mail Repot
4. Progress Reports
5. Recommendation Reports
6. Activity Reports

1. Long Reports

1. Types of Long Reports
2. Components of Long Reports

1. Title Page
2. Abstract/Executive Summary
3. Introduction
4. Report Body
5. Results, Conclusions, and Recommendations
6. References
7. Figures and Tables
8. Appendices

1. Proposals:  from Concept to Document

1. What a Proposal Is
2. Letter Proposals
3. The Formal Proposal
4. Preparing an Abstract
5. The Proposal Document
6. The Letter of Transmittal

1. Presenting Tables and Graphs

1. Constructing Tables
2. Types of Tables
3. Displaying Statistical Data
4. Displaying a Process in Table Forms
5. Using Photographs, Drawings, and Cartoons
6. Using Exploded Views
7. Using Maps
8. Using Graphs, Charts, and Curves

1. General Guidelines for Business and Report Writing

1. Business and Report Writing is Concise, Clear, Accurate and Persuasive
2. Content, Style, and Mechanics
3. Complete Reports

Cost: 1700 EGP

Duration: 2 Days