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Advance Office Management, Effective Communication Skills - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Thu, 11 Dec 2025 00:00:24 +04

Overview

This Course is specially designed to enhance Communication skills and gain advanced skills in Office Management. It will help identify key features of the role and will navigate through all the components and techniques for operating an efficient support team. This course will update your interpersonal skills, communication skills and other skills required to have effective office management and gain advanced administrative skills.

The "Advanced Office Management and Effective Communication Skills" course is designed to equip professionals with the advanced skills and strategies necessary to excel in office management roles and communicate effectively in the workplace. Geared towards office managers, administrative professionals, and team leaders, this course offers an in-depth exploration of advanced office management techniques and communication strategies.

Objectives

Learning new administrative techniques is required to meet challenges
Enhance Communication Skills
Planning and Organising effective workflow
How to create a productive office environment
Exhibit efficient communication skills
Becoming technically proficient to stay connected with the office

Cost: 4250 USD

Duration: 5 Days

Office Management and Effective Communication Skills - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich,Dubai,Mumbai,United Kingdom

Tue, 16 Apr 2019 16:04:59 +04

This Advanced Office Management & Effective Administration Skills course is designed specifically for the Office Managers, Secretaries and Administrators to enhance the interpersonal skills, communication skills at top level with all the tools and advances techniques and aims to help office managers, administrators and secretaries refresh and build on their skills in order to remain competent in their working ;This course tackles all these behavioural skills while focusing on areas related to the use of technology to get things done effectively and ;
The course will cover the major factors of an administration/office management role and will highlight the different approaches for an effective office and support team. IT will build key skills that will help delegates to enhance their effectiveness while achieving greater job satisfaction. It is very important to understand the office management and having great communication skills. The course will include key ;

Communication skills
Interpersonal skills
Time management skills
Planning & organisational skills
Critical-thinking skills
Office Management
Administrative skills

Cost: 4500 USD

Duration: Upto 5 Days

Conflict Management Workshop - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 14:07:01 +04

Day One
Definitions of conflict
Nature and scope of conflict management
Misconceptions about conflict
Sources of conflict
Positive and negative factors of conflict
When conflict comes between you and your desired results

Day Two
Thomas Kilmann conflict resolution mode instrument
Scoring and interpretation
Ways of coping with conflict
Assumptions and outcome of conflict
Managing conflict and using an appropriate style for more effective outcomes
Approaches to conflict resolution
Giving and receiving feedback
Assumptions in disagreement
Creating a collaborative work environment for faster and better results

Day Three
Influencing others in a problem solving context
The use of emotional intelligence in conflict management
Working effectively with team members
Managing emotions, information and problems
Tips for effective day to day conflict management
Resolving conflict before it gets out of hand
Managing conflict with superiors and subordinates
Getting better results through negotiation
Establishing or regaining credibility so you can begin to influence people
Achieving trust down and across the organization
Importance of teamwork
Managing conflict in teams
Dealing with dysfunctional team roles
Enhancing communication in a team
Effective team problem solving
Approaches to conflict and pattern of escalation

Day Four
Influence
Definitions of influence and the bases of power
Changing the bases of power
Persuading others by using your power bases
Identifying ways to build relationships upward, downward and laterally
Understanding the person you are trying to influence and persuading them through give and take
Selling your ideas and implementing change successfully
Influencing people while projecting self confidence without being pushy

Day 5
The art of changing hearts, minds and actions
Influence and the psychology of persuasion
The power to change anything
Action plan for developing your conflict resolution skills and influence
Strategies for developing charismatic qualities
Leadership for influence and power

Cost: 3995 USD

Duration: 5 Days

Business Writing Skills - Convertas , Dubai,United Arab Emirates

Sun, 25 Feb 2018 15:13:00 +04

Day 1: Introduction to business writing
· Definitions of business writing
· Setting emails, letters and memos in context
· 6 tips for writing effectively
· Recognizing the hallmarks of effective writers
· Applying modern day business writing techniques

Day 2: Characteristics of business writing
· Writing considerations
· Guidelines for sentences
· 7 traits of organized writing
· Setting a purpose
· Investigating the audience
· Organizing content to match your audience
· Using clear, specific and positive writing
· Developing your business writing style
· Using visual aids powerfully
· Complementing writing with tables and charts

Day 3: Writing strategy
· Organizing thoughts
· Pyramid structuring
· Developing a compelling storyboard
· 3 parts to a message
· Achieving flow through effective transitioning
· Applying pyramid structuring to your writing
· Making the most of your facts
> Deductive reasoning
> Adductive reasoning
· Building a compelling introduction

Day 4: Big tips on writing
· Applying George Orwell's 5 rules for effective writing
· Promoting clarity in writing
· Avoiding miscommunication
· Managing and delivering expectations
· Responding to different email scenarios
· Understanding different reader personalities

Day 5: Using powerful language
· Writing considerations
· Using visual aids
· 7 tips for writing effectively
· Using power words to influence your audience
· Presentations: less is more
· Using visual aids effectively
· Managing a checklist for your writing
· Going the last inch
· How to be a successful business writer

Cost: 3995 USD

Duration: 5 Days

Organizational Leadership - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 17:46:01 +04

Day 1
Leadership and organizational behavior
· Understanding leadership
· Understanding organizational behavior
· Trends and changes
Understanding people at work: Individual differences and perception
· The interactionist perspective: The role of fit
· Individual differences: Values and personality
· The power of perception
· Attitudes and behaviors
Work attitude
Work behavior
· The role of ethics and culture

Day 2
Leadership and organizational motivation
· Need-based theories
· Process-based theories
· Leading towards a motivating work environment
· Motivation through job design
· Motivation through goal setting
· Motivation though performance appraisals
· Motivation through performance incentives
· The role of ethics and culture
Leadership and organizational communication
· Understanding communication
· Communication barriers
· Types of communication and channels
· The role of ethics and culture in organizational communication

Day 3
Leadership and management
· Managing groups and teams
· Managing organizational conflicts
· Managing negotiations
· Making decisions
· The role of ethics and culture in managing people

Day 4
Leading people within an organization
· Behavioral approaches to leadership
· The role of the context
· Contemporary approaches to leadership
· Power and politics
· The role of ethics and culture in leading others

Day 5
Leadership and organizational culture
· Understanding organizational structure
· Structure and organizational change
· Understanding culture
· Characteristics of organizational culture
· Creating and maintaining organizational culture
· Creating culture change
· The role of ethics and culture in shaping organizational values

Cost: 3995 USD

Duration: 5 Days

Communication and Presentation Skills - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 17:22:24 +04

Day 1
Essentials of communication
· Defining communication- The starting line
· Elements of communication
· One-way versus two-way communication
· Effective communication
· Listening - A deliberate process
· Barriers to communication
· Minimizing noise
· Perception, self concept and stereotyping

Day 2
The power of non-verbal communication
· The first seven seconds
· Elements of silent language
· Body types
· Dress styles for your body type
· Reading others and interpreting gesture clusters
· Using body language to your advantage
· Color power - Using color psychology to your advantage
· Using your voice - The magic tool

Day 3
Preparing effective presentations
· You are the message
· Knowing your audience
· Knowing your context
· Constructing a logical outline
· Gathering supporting material
· Timing and practice
· Set up and technology
· What not to do

Day 4
Delivering effective presentations
· Succeed before you even start
· Relaxing and focusing
· Your first 30 seconds
· Finding your personal voice
· Connecting with your audience
· Handling unpleasant surprises
· Ending on a high note
· Soliciting action

Cost: 3495 USD

Duration: 4 Days

Principles of Communication - Convertas , Dubai

Sun, 30 Jul 2017 22:39:55 +04

Day One: Defining effective communication
· Communication: definition and characteristics
· Myths about communication
· Communication functions
· The four laws of communication
· Evolution of communication
· Communicating for results
· Understanding elements of communication
· The element of noise
· Mehrabian's 55-38-7 rule
· Overcoming communication anxiety and other obstacles
· Communication etiquette

Day Two: The art of listening
· Common listening issues
· Guidelines for effective listening
· Effective listening and paraphrasing techniques
· Understanding different listening styles: active versus passive styles
· Improving the information recall rate
· Assessing personal listening profiles

Day Three: 1- Internal listening filters
· Understanding the filter system
· Sensory input channels
· Internal filter systems: the 6 layers
· The 6 listening meta programs
· Overcoming the 6 filters when communicating
· Avoiding the loss of information
2- Mastering body language
· The art of body language
· Components of non verbal communication
· The power of appearance
· Communicating through colors
· Evaluating your body language skills
· Eliciting thinking patterns through eye movement
· Building rapport using body language

Day Four: Advanced assertiveness skills
· Understanding assertiveness: definition and values
· Components of passive, assertive and aggressive styles
· Assertiveness rights and responsibilities
· Activities for practicing assertive behavior
· Managing criticism assertively
· The power of influence and persuasion
· Definition and characteristics of influence
· The 6 principles of persuasion: how to apply them
· Bases and sources of power
· Dealing with difficult people using persuasion

Cost: 3495 USD

Duration: 4 Days

Effective Report Writing Workshop - Convertas , Dubai

Tue, 30 May 2017 17:29:26 +04

Objective

Consider the data needed to start a report with
Identify ways to improve your current practices in report writing
The 7 C's in business writing
The right approach for reporting various situations
Using graphics properly in reports
Content management for reports and coherence in writing

Outline

Why Reporting
Types of Reports
Planning for Report writing
Gathering Information
Practice work: Preparing a work plan for the report
Planning Informative Reports
Organizational Strategies for Informative Reports
Planning Analytical Reports
Organizational strategies for analytical reports
Drafting report content
Report Introduction and body
(Practice work: Writing the introduction part for the report)
Using technology to craft reports
Placing Graphics in the Report
Constructing textual graphics
Some general types of Short Reports
(Practice work: Writing body of the report)
Direct and indirect approach to writing
The 7 C's in writing
The "You" approach in report writing
The art of proof reading
Packaging ethics for reports Oral, telephonic and email reporting hints and ethics

Cost: 3995 USD

Duration: 5 Days

Leadership Excellence Workshop - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 21:57:34 +04

Objective

Emphasize the critical study of leadership and its implications for global leadership
Introduce selected theoretical frameworks
Apply leadership theories to practice
Develop personal leadership skills and style

Outline

Leadership styles
How to reach to vision
Beliefs and values
Mastering your thoughts
Vision and mission for a team
Team motivation
Preparing for a crisis
Developing commitment
Gaining Rapport
Outcome Thinking
Active listening for understanding
Influencing Framework
Influencing Strategy
Communicating for leadership
Supportive Feedback and active listening
Adapting to change
Truths and misconceptions
Understanding the transition process
Coping with uncertainty
Moving forward
Problem solving and conflict mitigation

Cost: 3995 USD

Duration: 5 Days

Leadership and Communication Workshop - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 21:45:39 +04

Objective

Communicate ideas clearly, powerfully, and intentionally to inspire and lead others to create vision, shape culture and achieve organizational goals.
Develop strong interactive communication skills to strengthen relationships across teams, departments and levels.
Develop communication strategies for team building to effectively collaborate for better problem solving and decision making.
Transform destructive conflict into constructive conflict while building trust in the organization and creating a productive working environment.
Recognize cultural differences within and across organizations and use best communication practices to enhance understanding and good will.
Plan, introduce, and implement a successful change with employee support in today's complex business environment.
Build, manage, and lead virtual teams at a distance while implementing strategies to maximize collaboration and productivity.
Use powerful writing skills to compose effective messages that produce desired results in various business contexts.

Outline

Set clear communication objectives
Communication challenges in business leadership
Establish clear understanding of roles
Communicating to lead
Cultural diversities on body language
The Perception Divide - why it makes positive outcomes difficult for you
The Communication Process
Living the Vision
Choice and Control
Emotional Intelligence
Developing Trust
Gaining Rapport
Outcome Thinking
Active listening for understanding
Influencing Framework
Influencing Strategy
Challenging Situations Understanding and Managing Conflict
Communicating Exercise-Real Plays
Facilitating Team Communications
The "YOU" approach in practice
Delivering attractive speech
'What happens next?' - compelling others to listen
What gesture is appropriate
Controlling emotional responses
Working with Others Confidently
Sandwich Type Feedback

Cost: 3995 USD

Duration: 5 Days