Laimoon.comhttps://courses.laimoon.com/sitemap/rss Courses in Dubai, Abu Dhabi, Sharjah Diplomas, Degrees & Doctorates - Laimoon Course Guide en-us <![CDATA[The Organizational Culture - Convertas , United Arab Emirates ]]>https://courses.laimoon.com/course/the-organizational-culture-convertas/online Day 1:
· Culture and Change
· Form and maintain the right culture
· Organizational Pressures
· Identify stakeholders' expectations
· Consider the pressures that cause shifts in cultures within organizations
 
Day2:
· What is Culture
· Who or what determines it?
· Why is it important?
· Organizational Culture
· Culture types
· Organizational Effectiveness
· Levels of culture
 
Day 3:
· Culture Map
· You as an organizational culture-driver
· Change leadership
· Individual leadership styles
· Parameters of Culture
· Eight parameters
· Positioning yourself and your organization
· Integrated cultural Framework
 
Day 4:
· Bridging the Gap
· Future state
· Manage stakeholder expectations
· Phases of change

Cost: 3495 USD

Duration: 4 Days

]]> Tue, 22 Nov 2022 10:38:43 +04 <![CDATA[Knowledge Evaluation Workshop - Convertas , United Arab Emirates ]]>https://courses.laimoon.com/course/knowledge-evaluation-workshop-convertas/online Day One:
· Workforce planning
· Leadership Development
· Human resources change management strategies
 
Day Two:
· Training and Development
· Training Needs Assessment as baseline for Impact Assessments
· Training Matrix and Plans
· Training costing and budgeting
 
 Day Three:
· Organizing efficient training programs
· Training as a performance improvement approach
· The enabling environment for change management
 
Day Four:
· Employee Assistance Programs
· Ergonomics: Safe Facilities in the Workplace
· Post – training evaluation
· Behavioral and 360 appraisals
 
Day Five:
· Measuring the impact of training
· HR Scorecards for training
 
 

Cost: 3995 USD

Duration: 5 Days

]]> Fri, 18 Nov 2022 10:50:17 +04 <![CDATA[Talent Management Workshop - Convertas , United Arab Emirates ]]>https://courses.laimoon.com/course/talent-management-workshop-convertas/online Day 1: Talent Definition
· Rationale behind talent management
· The differentiation approach
· The inclusive approach
· Current challenges of talent management systems
· Holistic and integrated talent management approach
Performance management scheme
· Quantitative vs qualitative performance management systems  
· Differentiation between performance and potential 
· Defining potential
· Value system approach
· Competency based approach
· Integrated approach
 
Day 2: Performance management scheme
· Quantitative vs qualitative performance management systems  
· Differentiation between performance and potential 
· Defining potential
· Value system approach
· Competency based approach
· Integrated approach
Talent review
· Identification and validation criteria  
· Assessing proficiency, ability, drivers and personality
· Assessment frameworks  
· Assessment and development centers
 
Day 3: The talent management program
· Stages of career development (HRCI resources)
· Integrated development and training approach
· Stakeholders; the role of talents, management and HR
· Tracking progress
· Coaching talents
· Succession planning charts
Organizational readiness and the way ahead
· Assessing the readiness level of your organization
· Implications on HR department and processes
· Talent acquisition branding and value proposition
· On-boarding process
· Retention strategies
· Learning and Development
· Creating a talent management strategy 
 
 

Cost: 3195 USD

Duration: 3 Days

]]> Fri, 18 Nov 2022 10:13:59 +04 <![CDATA[Human Resource Management - Global Institute of Project Management , Abuja, Lagos, Ibadan ]]>https://courses.laimoon.com/course/part-time-human-resource-management-global-institute-of-project-management/online Customer expectations increase every day the same way the competitiveness of the marketplace increases. It takes little effort to lose a customer. Gaining them back could be expensive. When service providers neglect their concerns, treat them disrespectfully, and fail to follow through with results, customers will be tempted to make their exit.

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

There are a lot of job opportunities opened to a customer service professional in aviation, banks, etc. Our training will give you insight on how to perform efficiently as customer service ;

What you will learn:

  • What Is Customer Service? 
  • The Challenges of Customer Service 
  • How to Solve Customers Problems
  • How to create Strategy for Formulating a Plan for Success 
  • Empowering a Customer Service agent
  • Enhance Communications in Customer Service 
  • How to Cope with Challenging Customers 
  • How to Motivate a customer
  • Leadership in Customer Service 
  • Customer Retention and Measurement of Satisfaction 
  • Technology and Customer Service 
  • Enhance Excellence in Customer Service

Cost: 55000 NGN

Duration: 2 Months

]]> Wed, 15 Jan 2020 15:02:10 +04 <![CDATA[Learning Management Professional - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates ]]>https://courses.laimoon.com/course/five-days-learning-management-professional-convertas/online Day 1: Managing a training department
* Defining management
* Key management functions
* Personal assessment and development plan
* Role of the training department in an organization
* Conducting a 'PESTLE' and 'SWOT' analysis
* Devising a training strategy
* Training department mission statement
* Identifying key result areas
* Training department key performance indicators
* Marketing the training function within your organization
* Training and development roles
* Structure of a training department
 
Day 2: Mapping training policies, procedures and training plans
* Importance of training policies
* A look at common training policies
* Drafting training policies
* Components of a training plan
* Partnering with training providers
 
Day 3: Establishing a training budget
* Whose responsibility is it?
* Budget types and techniques
* Measurement, metrics and budget data
* Eight steps to creating your budget
* Tips for defending your budget
* Examples of training budgets
 
Day 4: Evaluating the training function
* Reasons for evaluating the training function
* Key performance indicators
* Deciding on indicators
* Monitoring and reporting
* Measuring employees' satisfaction of the training function
* Evaluation methods
* Developing the training function's satisfaction survey
* Evaluating transfer of behavior
* Conducting a cost/benefit analysis
* Reporting return on investment
* Presenting your findings
 
Day 5: Selecting and implementing an LMS
* Purpose and importance of LMS
* Existing types and technology
* Common features
* Business requirements
* Defining the selection process
* Examples and comparison of LMS
 
 

Cost: 3995 USD

Duration: 5 Days

]]> Sun, 13 May 2018 12:21:02 +04 <![CDATA[Performance and Quality Improvement - Convertas , Dubai,Malaysia,Turkey,United Kingdom ]]>https://courses.laimoon.com/course/performance-and-quality-improvement/online Objective
  • Biases of human performance
  • Defining quality
  • Ways to measure quality
  • Setting standards
  • Implementing quality based management
  • Total quality concept for development projects
  • Designing tools for quality measurement and improvement
Outline
  • Principles of human performance
  • Definition of quality
  • Applying quality in human performance
  • The sub-conscious level and its role in performance
  • Challenges in quality management
  • Relating work to vision!
  • Communicating about quality
  • Inspiring the purpose of Performance Quality Improvement
  • Defining standards
  • Set your own standards
  • Characteristics of a standard
  • Performance Assessment Tools
  • Assessment Methods
  • Tools for quality assessment and management
  • The proper use of KPIs
  • Action plans for quality management
  • Resources for quality management
  • Stakeholder involvement and communicating your quality management practice
  • Communicating During Performance Assessment
  • Ranking and scoring
  • Analysis of quality assessment data
  • Integrating total quality concept in human performance
  • Direct observation
  • Using secondary sources
  • Interview guides and checklist development
  • Finding Gaps
  • Cause and Effect - Detecting the route cause
  • Prioritizing interventions to fill performance gaps
  • Supportive Supervision to improve performance
  • Continuous performance quality control and management

Cost: 3995 USD

Duration: 5 Days

]]> Mon, 29 May 2017 20:16:29 +04 <![CDATA[Motivational Methods and Techniques Workshop - Convertas , Dubai,Malaysia,Turkey,United Kingdom,United Arab Emirates ]]>https://courses.laimoon.com/course/motivational-methods-and-techniques-workshop/online Objective
  • Understand employee engagement and motivation
  • Understand the components of employee engagement
  • Understand the drivers and enablers of employee engagement
  • Acquire skills to promote employee engagement
  • Human Resources development and its benefits
Outline
  • People are different and the most important asset of an organization
  • Specifying Job descriptions and Roles
  • Human behavior in workplace
  • The immense need of leadership roles in each employee
  • What is Motivation?
  • How to motivate people
  • People fears and concerns vs. interests and ambitions
  • The most used 360 degree assessment tools
  • Team equality and diversity
  • Ethics - Practical Toolkit
  • Relating performance and competency to rewards
  • Behavior assessment and profiling
  • Coaching and mentoring new leaders
  • Diversity Management
  • Employee Assistance Programs
  • Ergonomics: Safe Facilities in the Workplace
  • Employee involvement in strategic management
  • Performance evaluation
  • Behavioral and 360 appraisals
  • Interpersonal Skills
  • Retaining Employees

Cost: 3995 USD

Duration: 5 Days

]]> Mon, 29 May 2017 20:07:24 +04