Laimoon.comhttps://courses.laimoon.com/sitemap/rss Courses in Dubai, Abu Dhabi, Sharjah Diplomas, Degrees & Doctorates - Laimoon Course Guide en-us <![CDATA[Human Resource Management - Global Institute of Project Management , Abuja, Lagos, Ibadan ]]>https://courses.laimoon.com/course/part-time-human-resource-management-global-institute-of-project-management/online Customer expectations increase every day the same way the competitiveness of the marketplace increases. It takes little effort to lose a customer. Gaining them back could be expensive. When service providers neglect their concerns, treat them disrespectfully, and fail to follow through with results, customers will be tempted to make their exit.

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

There are a lot of job opportunities opened to a customer service professional in aviation, banks, etc. Our training will give you insight on how to perform efficiently as customer service ;

What you will learn:

  • What Is Customer Service? 
  • The Challenges of Customer Service 
  • How to Solve Customers Problems
  • How to create Strategy for Formulating a Plan for Success 
  • Empowering a Customer Service agent
  • Enhance Communications in Customer Service 
  • How to Cope with Challenging Customers 
  • How to Motivate a customer
  • Leadership in Customer Service 
  • Customer Retention and Measurement of Satisfaction 
  • Technology and Customer Service 
  • Enhance Excellence in Customer Service

Cost: 55000 NGN

Duration: 2 Months

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