Laimoon.com

Customer Service Executive - IOMH - Institute of Mental Health , Online,United Kingdom

Tue, 06 May 2025 09:27:49 +04

In today's competitive marketplace, the difference between good and exceptional comes down to one critical role: the Customer Service Executive. This Customer Service Executive course reveals how mastering customer interactions—whether in person, by phone, or electronically—can transform satisfied clients into loyal brand advocates. As a Customer Service Executive, you'll learn to anticipate needs, deliver flawless service, and turn challenges into opportunities for relationship-building.

From establishing the right service attitude to recovering difficult customer situations, this program covers every aspect of professional client care. Discover how to generate repeat business through exceptional service and understand when escalation is necessary. The role of a Customer Service Executive goes beyond answering queries—it's about creating memorable experiences that keep customers coming back.

By completing this Customer Service Executive course, you'll gain the strategic insights and communication techniques that define top-performing service professionals. In an era where customer experience makes or breaks businesses, becoming a standout Customer Service Executive positions you as an invaluable asset to any organization.

Learning Outcomes

Understand the key principles of a Customer Service Executive.
Learn strategies for customer satisfaction and loyalty.
Explore effective communication techniques for engagement.
Analyse problem-solving methods in customer interactions.
Examine approaches to generating return business.
Study strategies for handling difficult customer situations.
Investigate digital and phone-based customer service dynamics.
Gain insights into escalation and service recovery processes.

Who is this course for?

Professionals aiming to master service excellence.
Business owners seeking to enhance customer interactions.
Client relations specialists looking for structured learning.
Sales and support teams improving engagement strategies.
Corporate executives focusing on service optimization.
Anyone passionate about customer satisfaction and retention.

Career Path

Customer Service Executive - £25-45k/year
Client Relations Coordinator - £28-50k/year
Service Operations Analyst - £30-55k/year
Business Support Specialist - £27-48k/year
Customer Retention Officer - £29-50k/year
Call Center Operations Manager - £30-52k/year

Course Curriculum

Module One: Who We Are and What We Do
Module Two: Establishing Your Attitude
Module Three: Identifying and Addressing Customer Needs
Module Four: Generating Return Business
Module Five: In-Person Customer Service
Module Six: Giving Customer Service over the Phone
Module Seven: Providing Electronic Customer Service
Module Eight: Recovering Difficult Customers
Module Nine: Understanding When to Escalate

Cost: 9.99 GBP

Duration: Upto 3 Hours

Call Center - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Sat, 15 Mar 2025 08:41:34 +04

Overview:

In today’s competitive business world, exceptional customer service is crucial for building strong client relationships and maintaining a positive brand image. Our Call Center Training in Dubai is designed to prepare professionals with the skills to handle customer interactions effectively, resolve issues efficiently, and enhance overall customer satisfaction.

This KHDA-approved course provides a structured learning experience with 26 hours of intensive training, covering 12 modules based on the latest call centre practices. With expert-led instruction and scenario-based learning, participants gain hands-on experience in customer service strategies, communication techniques, and performance-driven approaches. By the end of this Call Center course, professionals will be prepared to handle customer calls with confidence and efficiency, ensuring a seamless customer experience.

Importance of Call Centre Training in Dubai

Enhances customer satisfaction – Learn to communicate effectively and resolve customer queries professionally.
Improves problem-solving skills – Develop strategies to handle difficult customers and challenging situations.
Boosts professionalism – Master phone etiquette, active listening, and rapport-building techniques.
Strengthens sales and persuasion skills – Understand how to turn inquiries into successful business opportunities.
Meets industry standards – Get trained in the best Call Centre UAE practices that align with global customer service benchmarks.

Benefits of the Call Centre Course

Master communication techniques to deliver excellent customer support.
Develop active listening and problem-solving skills for handling customer inquiries efficiently.
Gain confidence in handling call centre operations and improving response times.
Learn industry-proven strategies to build customer trust and loyalty.
Enhance career opportunities with a KHDA-approved Call Centre Certification.
Gain hands-on experience through role-playing exercises and real-world scenarios.

Course Modules
Module 1: Getting Started

Introduction
Training Objectives
Pre-Assignment Review

Module 2: The Basics (I)

Defining Buying Motives
Establishing a Call Strategy
Prospecting
Qualifying
Q&A Session

Module 3: The Basics (II)

Getting Beyond the Gate Keeper
Controlling the Call
Difficult Customers
Reporting
Q&A Session

Module 4: Phone Etiquette

Preparation
Building Rapport
Speaking Clearly - Tone of Voice
Effective Listening
Showing Empathy
Q&A Session

Module 5: Tools

Self-Assessments
Scripting Techniques
Utilizing Sales Scripts
Making the Script Your Own
Cheat Sheets
The Sales Dashboard
Q&A Session

Module 6: Speaking Like a Star

S = Situation
T = Task
A = Action
R = Result
Q&A Session

Module 7: Types of Questions

Open Questions
Closed Questions
Ignorant Redirection
Positive Redirection
Negative Redirection
Multiple Choice Redirection
Q&A Session

Module 8: Benchmarking

Benchmark Metrics
Performance Breakdown
Implementing Improvements
Benefits
Q&A Session

Module 9: Goal Setting

The Importance of Goals
SMART Goals
Staying Committed
Motivation
Overcoming Limitations
Q&A Session

Module 10: Key Steps

Six Success Factors
Staying Customer Focused
The Art of Telephone Persuasion
Telephone Selling Techniques
Q&A Session

Why Count on Learners Point?

Industry-Expert Trainers – Learn from experienced professionals in Call Centre Dubai operations.
Practical Training Approach – Engage in real-life case studies, role-playing, and interactive activities.
KHDA-Recognized Certification – Earn a certification that enhances career prospects in the UAE and beyond.
Flexible Learning Options – Choose between online and in-person training based on your preference.
Career Advancement – Gain valuable skills that make you a sought-after professional in customer service roles.

Testimonials:

Ali S, Call Center Agent

"I can't thank the trainers enough for the comprehensive training provided in the Call Center Program. The real-world simulations and guidance prepared me well for my role as a Call Center Agent. I'm excited to start helping customers with their ;

David Akram, Customer Support Associate

"As someone new to the industry, the Call Center Training Program was a game-changer for me. The trainers' dedication and the program's content were spot on. I'm now a proud member of the team as a Customer Support ;

Join our Call Centre Training in Dubai today and take the first step toward a successful career in customer service. Enroll now!

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: 26 Hours

Customer Service Quality Analyst - Apex Learning , Online

Fri, 14 Mar 2025 12:47:51 +04

Flash Sale! Don't Let Year-End Deals Slip Away – Enrol Now!

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £300 as a Gift! - Enrol Now!

Customer service is the backbone of every successful business. In the UK, a staggering £26 billion is lost annually due to poor customer service. Are you tired of seeing dissatisfied customers walk away? Are you ready to transform your business through exceptional service? This Customer Service Quality Analyst bundle is your golden ticket to mastering the art of customer service and quality assurance.

This extensive course bundle covers everything from fundamental customer service techniques to advanced quality management practices. You will learn effective customer service strategies across various industries including hospitality, retail, and healthcare. Gain expertise in quality management, problem-solving methods, customer relationship management, and digital marketing. Additionally, the bundle includes specialised courses in conflict resolution, emotional intelligence, and time management, ensuring you have the complete toolkit to excel as a Customer Service Quality Analyst.

With this bundle, you will get an original Hardcopy Certificate, 30 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts.

This Customer Service Quality Analyst Bundle Consists of the following Premium courses:

⇒ Course 01: Customer Service
⇒ Course 02: Customer Service for Hospitality
⇒ Course 03: Phone-Based Customer Service
⇒ Course 04: Retail Customer Service Training
⇒ Course 05: Patient Customer Service Training
⇒ Course 06: Fundamentals of Quality Management
⇒ Course 07: Quality Tools and Problem-Solving Methods
⇒ Course 08: Certificate in Know Your Customer & Customer Due Diligence
⇒ Course 09: Customer Relationship Management
⇒ Course 10: Mastering Customer Insights
⇒ Course 11: Sales: Psychology of Customers
⇒ Course 12: Business Intelligence Analyst Course
⇒ Course 13: Digital Marketing and Advertising Level 3
⇒ Course 14: Credit Analyst
⇒ Course 15: Sales Negotiation Training
⇒ Course 16: Investment Analyst
⇒ Course 17: Conflict Resolution
⇒ Course 18: Data Analysis and Forecasting in Excel
⇒ Course 19: Affiliate Marketing
⇒ Course 20: Visual Merchandising
⇒ Course 21: Introduction To CPA Marketing
⇒ Course 22: Lead Generation with Attraction Marketing for Business
⇒ Course 23: Level 3 E-commerce Management
⇒ Course 24: Facebook Marketing Strategy for Business
⇒ Course 25: Leadership & Management Diploma
⇒ Course 26: Consumer Rights Awareness
⇒ Course 27: Sales and Marketing Coordinator
⇒ Course 28: Document Control
⇒ Course 29: Time Management
⇒ Course 30: Foundation in Emotional Intelligence

By investing in this bundle, you're not just gaining knowledge; you're acquiring a powerful toolkit to elevate your career. Become a catalyst for change, transforming businesses through exceptional customer experiences.

Learning Outcomes

Develop a deep understanding of customer service principles and practices.
Master various customer service techniques across different industries.
Gain proficiency in quality management tools and problem-solving methodologies.
Acquire skills in data analysis and customer insights for informed decision-making.
Develop strong leadership and interpersonal abilities for effective team management.
Enhance knowledge of marketing and sales strategies to drive customer acquisition and retention.

Enrol now in Customer Service Quality Analyst to advance your career, and use the premium study materials from Apex Learning.

Why Choose Apex Learning as your Learning Partner?

Standout by earning a CPD Accredited Certificate upon completion.
Gain lifetime access to the course materials and keep your skills on-check anytime.
Our tutors are available 24/7 to answer your questions throughout the program.
The program has been designed to be clear and easy to understand
Receive a free Student ID Card as part of the program (£10 applicable for international delivery).

Begin your journey with Apex Learning right away!

Invest in your future with this comprehensive course designed to unlock valuable skills and propel you towards your goals. Our easy-to-understand materials make learning accessible, regardless of your background. This isn't just a course; it's a lifelong resource. You'll have lifetime access to revisit lessons and solidify your knowledge whenever needed.

Plus, our dedicated tutors are available 24/7 to provide expert support every step of the way. Enrol now and receive a complimentary student ID card – a symbol of your commitment to learning. This course is your key to success, so don't miss out on this valuable opportunity!

Course Curriculum of Customer Service Quality Analyst - CPD Certified Bundle

⇒ Course 01: Customer Service

Module One: Who We Are and What We Do
Module Two: Establishing Your Attitude
Module Three: Identifying and Addressing Customer Needs
Module Four: Generating Return Business
Module Five: In-Person Customer Service
Module Six: Giving Customer Service over the Phone
Module Seven: Providing Electronic Customer Service
Module Eight: Recovering Difficult Customers
Module Nine: Understanding When to Escalate

=========>>>>> And 29 More Courses <<<<<=========

How will I get my Certificate?

After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

PDF Certificate: Free (Previously it was £*30 = £)
Hard Copy Certificate: Free (For The Title Course: Previously it was £)

Cost: 698 AED

Duration: Upto 145 Hours

Cold Calling Certification - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Tue, 11 Mar 2025 15:06:27 +04

Overview:

Cold calling is an essential skill for sales professionals looking to build meaningful business relationships and generate leads. Our Cold Calling Training Course in Dubai is designed to prepare professionals with the right techniques to confidently approach potential clients, handle objections, and close deals effectively.

Led by industry experts, this KHDA-approved course provides hands-on training to improve the success rate of sales calls. Through structured lessons and real-life scenarios, participants gain practical skills that help them master B2B cold calling and make an impact in competitive markets.

Importance of Cold Calling Training

Effective lead generation: Learn how to create opportunities through B2B cold calling and generate quality leads.
Overcome rejection: Gain confidence in handling objections and turning potential rejections into opportunities.
Improve sales communication: Understand how to engage prospects with compelling conversations that capture their attention.
Enhance persuasion skills: Learn how to influence decision-makers and convince them to explore your offerings.
Increase sales success rate: Master the structure of a successful sales call to boost conversions and business growth.

Benefits of the Cold Calling Course

Develop confidence to make sales calls without hesitation.
Learn proven strategies to increase engagement and rapport with potential clients.
Master objection-handling techniques to keep conversations flowing smoothly.
Improve time management and call planning for more productive interactions.
Receive a Cold Calling Certification that boosts career prospects.
Gain practical experience with real-world exercises and case studies.

Course Modules

Module 1: Prospecting

What is prospecting?
Success formula
Increasing success rate
Importance of gatekeepers
Elevator pitch

Module 2: Tele Calling

Techniques
Importance of tele calling challenges
Why scripts?
Pre-call ritual
Script
Things to remember
Drill for skill
Sales time management

Module 3: Objection Handling

Importance of objection
Techniques to handle objections
Script
Drill for skill
Qualifying methods
BANT / CHAMP

Module 4: Unify

Importance of objection
Techniques to handle objections
Script
Drill for skill
Qualifying methods
BANT / CHAMP

Module 5: Certification

Drill for skill
Case study
Assessment

Why Count on Learners Point?

Expert-Led Training – Learn from experienced sales professionals with years of industry knowledge.
Hands-on Learning – Engage in role-playing exercises and real-time cold calling simulations.
KHDA-Approved Certification – Gain recognition with a certification that enhances your credibility.
Flexible Learning Modes – Choose from classroom and online training options to suit your schedule.
Career Advancement – Develop skills that open doors to high-paying sales roles in Dubai and beyond.

Testimonials

Nadine Hani, Sales Manager
"Very informative and clear explanation by the lecturer. Enjoyed this module of Cold Calling. Will definitely help in my Sales pitch ;

Yusuf, Sales Executive
"Its actually great in terms of concept explanation. Looking forward to other courses as well. Cold Calling course training was a success"

Take control of your cold calling skills and turn every conversation into a business opportunity. Enroll in our Cold Calling Course in Dubai today!

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: 16 Hours

Customer Service Quality Analyst - Academy for Health & Fitness , Online

Mon, 07 Oct 2024 09:55:49 +04

***24 Hour Limited Time Flash Sale***

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £300 as a Gift! - Enrol Now!

Customer service is the backbone of every successful business. In the UK, a staggering £26 billion is lost annually due to poor customer service. Are you tired of seeing dissatisfied customers walk away? Are you ready to transform your business through exceptional service? This Customer Service Quality Analyst bundle is your golden ticket to mastering the art of customer service and quality assurance.

This extensive course bundle covers everything from fundamental customer service techniques to advanced quality management practices. You will learn effective customer service strategies across various industries including hospitality, retail, and healthcare. Gain expertise in quality management, problem-solving methods, customer relationship management, and digital marketing. Additionally, the bundle includes specialised courses in conflict resolution, emotional intelligence, and time management, ensuring you have the complete toolkit to excel as a Customer Service Quality Analyst.

With thisbundle, you will get an original Hardcopy Certificate, 30 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts.

This Customer Service Quality Analyst Bundle Consists of the following Premium courses:

⇒ Course 01: Customer Service
⇒ Course 02: Customer Service for Hospitality
⇒ Course 03: Phone-Based Customer Service
⇒ Course 04: Retail Customer Service Training
⇒ Course 05: Patient Customer Service Training
⇒ Course 06: Fundamentals of Quality Management
⇒ Course 07: Quality Tools and Problem-Solving Methods
⇒ Course 08: Certificate in Know Your Customer & Customer Due Diligence
⇒ Course 09: Customer Relationship Management
⇒ Course 10: Mastering Customer Insights
⇒ Course 11: Sales: Psychology of Customers
⇒ Course 12: Business Intelligence Analyst Course
⇒ Course 13: Digital Marketing and Advertising Level 3
⇒ Course 14: Credit Analyst
⇒ Course 15: Sales Negotiation Training
⇒ Course 16: Investment Analyst
⇒ Course 17: Conflict Resolution
⇒ Course 18: Data Analysis and Forecasting in Excel
⇒ Course 19: Affiliate Marketing
⇒ Course 20: Visual Merchandising
⇒ Course 21: Introduction To CPA Marketing
⇒ Course 22: Lead Generation with Attraction Marketing for Business
⇒ Course 23: Level 3 E-commerce Management
⇒ Course 24: Facebook Marketing Strategy for Business
⇒ Course 25: Leadership & Management Diploma
⇒ Course 26: Consumer Rights Awareness
⇒ Course 27: Sales and Marketing Coordinator
⇒ Course 28: Document Control
⇒ Course 29: Time Management
⇒ Course 30: Foundation in Emotional Intelligence

Standout by earning a CPD Accredited Certificate upon completion.
Gain lifetime access to the course materials and keep your skills on-check anytime.
Our tutors are available 24/7 to answer your questions throughout the program.
The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery).

Enrol now in our Bundle Course to advance your career, and use the premium study materials from HF Online.

Certificates

Digital certificate

Digital certificate - Included

You will get the PDF Certificate for the title course: Customer Service absolutely Free!
Other PDF Certificates are available for £10 each.

Hard copy certificate
Hard copy certificate - Included

You will get the Hard Copy certificate for the title course: Customer Service absolutely Free! Other Hard Copy certificates are available for £15 each.

Please Note: The delivery charge inside the UK is £4, and the international students must pay a £10 shipping cost.

Description

Begin your journey with HF Online.

Invest in your future with this comprehensive course designed to unlock valuable skills and propel you towards your goals. Our easy-to-understand materials make learning accessible, regardless of your background. This isn't just a course; it's a lifelong resource. You'll have lifetime access to revisit lessons and solidify your knowledge whenever needed.

Plus, our dedicated tutors are available 24/7 to provide expert support every step of the way. Enrol now and receive a complimentary student ID card – a symbol of your commitment to learning. This course is your key to success, so don't miss out on this valuable opportunity!

How will I get my Certificate?

After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your , enrol now in this Bundle to kickstart your career!

Cost: 799 AED

Discount: 50% Off for Laimoon Users!

Duration: Upto 135 Hours

Customer Service Executive - IOMH - Institute of Mental Health , Online,United Kingdom

Thu, 12 Sep 2024 13:31:54 +04

Great customer service can transform a business and build strong customer loyalty. This Customer Service Executive course is designed to help you master the essential skills needed to excel in customer interactions. You’ll learn how to handle customer needs effectively, whether you’re speaking face-to-face, over the phone, or online.

By understanding how to address and resolve issues, you can turn challenging situations into positive experiences. The course covers how to recover difficult customers and when to escalate problems to ensure smooth resolutions. It also emphasizes the importance of establishing a professional attitude and generating repeat business.

With this Customer Service Executive course, you’ll gain practical skills that are vital for anyone looking to excel in customer service roles. Start enhancing your customer service skills and make a lasting impact in your career today.

Learning Outcomes:

Understand core principles of customer service.
Develop effective communication strategies for all customer touchpoints.
Master the art of resolving customer complaints and difficult situations.
Learn techniques for generating customer loyalty and repeat business.
Identify when and how to escalate issues for resolution.
Manage customer interactions across various platforms, including phone and online.

Course Curriculum

Module One: Who We Are and What We Do
Module Two: Establishing Your Attitude
Module Three: Identifying and Addressing Customer Needs
Module Four: Generating Return Business
Module Five: In-Person Customer Service
Module Six: Giving Customer Service over the Phone
Module Seven: Providing Electronic Customer Service
Module Eight: Recovering Difficult Customers
Module Nine: Understanding When to Escalate

Cost: 9.99 GBP

Duration: Upto 3 Hours

Customer Service - Academy for Health & Fitness , Online

Sun, 14 Apr 2024 11:58:05 +04

Limited Time Offer: Unleash Your Customer Service Training Practice Potential: Elevate Your Skills and Launch Your Career!

Ready to master Customer Service Training Practice and unlock a world of opportunity? This comprehensive Customer Service Training Practice training program is your ultimate guide to a successful career in this field. Whether you're a seasoned professional seeking to refine your expertise or a newcomer eager to jumpstart your career, Customer Service Training Practice Online Training has everything you need to excel.

With this Customer Service Training Practice course, you will get a CPD-accredited PDF certificate and our exclusive student ID card absolutely free.

In this Customer Service Training Practice, you'll master the core skills of this sector, transforming from novice to confident expert. You will learn from industry experts, ensuring this immersive programme will ignite your creativity and fuel your problem-solving prowess with interactive exercises. And the reward? A coveted CPD-accredited certificate to showcase your newfound expertise. This Customer Service Training Practice will open doors to exciting careers, boost your earning potential, and give you the confidence to excel in a rapidly evolving job ;

Enrol now and gain the expertise to thrive in Customer Service Training Practice.

Learning Outcome

Instant access to current information on Customer Service Training Practice licences and business startups
Participation in online maintenance exercises and troubleshooting
Quick assessment and guidance for all theoretical repair assignments
CPD accreditation for proof of acquired skills and knowledge
Freedom to study in any location and at a pace that suits you
Expert support from dedicated tutors committed to online learning

Why buy this Customer Service Training Practice?

Chance to earn a Prestigious CPD Accredited Certificate upon completion of Customer Service Training Practice
Get a free student ID card with Customer Service Training Practice
Lifetime access to the Customer Service Training Practice course materials
Get instant access to this Customer Service Training Practice course
Learn Customer Service Training Practice from anywhere in the world
24/7 tutor support with the Customer Service Training Practice course.
Customer Service Training Practice is an entirely online, interactive lesson with voiceover audio

Certification

You have to complete the assignment given at the end of the Customer Service Training Practice course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit it. After passing the Customer Service Training Practice exam You will be entitled to claim a PDF certificate accredited by CPD Quality standards completely free and a Hard copy certificate at the cost of £24.

Description

Course Curriculum of Customer Service Training Practice Course:

WHY Customer Service Is CRITICAL To Your Business!
Good Isn’t Good Enough!
We Are ALL in the “Helping Field”
Providing “Concierge” Level Of Service
The 5 Tenets Of TQM
How To Boost Customer Satisfaction
How To Avoid The 10 Deadly Sins Of Customer Service!
More Money $$$ – Through Customer Retention
How Much Is A Customer Worth? $$$
Do You Understand Your Customer?
Dealing With Difficult Customers
“LEAP” Into Customer Service!
Exceptional Phone Service
WHY Customers Buy From YOU! $$$
BONUS LECTURE!!! FINAL TIPS!!!

Career Path:

Customer Service Representative
Customer Service Manager
Customer Experience Analyst
Training and Development Specialist
Quality Assurance Specialist

Who is this course for?

This Customer Service Training Practice course is ideal for:

Professionals seeking to enhance their Customer Service Training Practice skills and knowledge.
Individuals looking to transition into a Customer Service Training Practice-related career.
Anyone passionate about Customer Service Training Practice and eager to gain practical expertise.

Cost: 46 AED

Discount: 95% off through Laimoon!

Duration: Upto 4 Hours

Telesales Executive Diploma - Skill Up , Online

Wed, 03 Jan 2024 14:36:12 +04

Embark on a transformative journey with our "Telesales Executive Diploma," a comprehensive program designed to elevate your sales prowess. In this dynamic course, we weave together engaging content and interactive sessions to immerse you in the art of telesales. Unravel the secrets of effective communication and persuasion as you navigate through real-world scenarios. Delve into the intricacies of telesales strategies and discover the keys to unlocking unprecedented success in the competitive sales landscape.

Learning Outcomes:

Master persuasive communication techniques tailored for telesales.
Develop a deep understanding of customer behavior and psychology.
Acquire skills to handle objections and close deals with finesse.
Cultivate a strategic approach to building long-lasting client relationships.
Sharpen your analytical skills to adapt strategies in dynamic sales environments.

Course Curriculum:

Section 01: Introduction
Section 02: Prospecting and Lead Generation
Section 03: Sales Techniques and Strategies
Section 04: Call Preparation
Section 05: Call Response
Section 06: Staging the Call
Section 07: Dealing with Difficult Situations
Section 08: Closing the Call
Section 09: Telephone Etiquette
Section 10: Sales Metrics and Performance Management

Cost: 50 AED

Duration: Upto 3 Hours

Call Centre Technology & Trends - Skill Up , Online

Wed, 03 Jan 2024 12:35:59 +04

Welcome to the captivating realm of "Call Centre Technology & Trends," where the future of communication unfolds. Immerse yourself in a dynamic learning experience that transcends conventional boundaries. From the evolution of customer interactions to cutting-edge technologies, this course takes you on a riveting journey through the intricate web of call center dynamics. Be prepared to unravel the mysteries of communication evolution and emerge equipped with unparalleled insights into the latest trends shaping call centers today.

Learning Outcomes:

Gain a comprehensive understanding of the latest technologies driving call center advancements.
Master the art of optimizing customer interactions through innovative communication strategies.
Acquire insights into emerging trends, ensuring you stay ahead in the ever-evolving call center landscape.
Develop the skills to implement and integrate new technologies seamlessly within a call center environment.
Cultivate a strategic mindset, enabling you to navigate future challenges and opportunities in the call center industry.

Course Curriculum:

Section 01: Introduction
Section 02: Traits of a Call Centre Agent
Section 03: Agent and Customer Relationship
Section 04: Telephone Etiquettes
Section 05: Communication Skills
Section 06: Scripts and Negotiation Techniques
Section 07: Managing Difficult Customers
Section 08: Call Centre Metrics and Benchmarking
Section 09: Call Centre Technology and Trends

Cost: 50 AED

Duration: Upto 2 Hours

Certified EPABX Operator - Vskills , Online

Wed, 27 Dec 2023 10:43:33 +04

EPABX stands for Electronic Private Automatic Branch Exchange which is a private telephone network used by companies for, either between the employees or outside the clients.

EPAX is widely used in small and big companies and are also an integral part of front office or reception. After completing the certification, the candidate will be able to get employment in front office or receptionist or EPABX operator role.

Why should one take EPABX Operator certification?
The certification enhances your skills and assesses on EPABX operations as well as reception or front office operations.

Who will benefit from taking EPABX Operator certification?
The certification exam benefits those candidates who wish to find employment in areas such as Front office, Customer support, Receptionist, Office Administrator or Call Centers. The certification is also suitable for professionals and students who want to better their career prospects.

Benefits of Certification

Government certification
Certification valid for life
Lifelong E-Learning access
Learning Hours: 12+ hrs

How It Works

Select Certification & Register
Receive Online e-Learning Access (LMS)
Take exam online anywhere, anytime
Get certified & Increase Employability

Test Details

Duration: 60 minutes
No. of questions: 50
Maximum marks: 50, Passing marks: 25 (50%).
There is NO negative marking in this module.
Online exam.

TABLE OF CONTENT

Telephone and EPABX

Telephone Basics
What is EPABX?
EPABX Features
Managing EPABX System
Handle incoming and outgoing calls
Arranging Conference Calls

Office Management

Handling Couriers
Maintaining office Stationary and Other Inventory
Attendance Record Management
Conference Room Management
Housekeeping and Pantry Management
Petty Cash

Telephone Usage

Telephone Manners
Telephone Etiquettes

English Grammar and Usage

Usage of Capitals
Using Nouns
Using Pronouns
Using Adjectives
Using the Articles
Using Verbs and Tenses

Presentation and Communication Skills

Personal Presentation
Telephonic Communication
Email Communication
Listening Skills

Time Management

Use Lists
Beware of time wasters
Optimize your work environment
Take stock at the end of the day

Office Communications and Mailing Management

Mailing Services
Addressing Envelopes
Office memos
Incoming Mail
Outgoing Mail
Mail Automation

Guest and Visitor Management

Managing Office Visitors
Appointments System

Travel arrangement and Hotel Reservation

Hotel Reservations
Making Travel Arrangements

Meetings

Types of Meetings
Meeting Arrangement
Meeting Management
Meeting Room Arrangements
Planning and Scheduling Meeting
Meeting Minutes

Records Management

Filing and Record Keeping
Record Management
Information Types
Type of Files
Files Classification
Filing Methods
Filing Systems

Office Automation

What is Office Automation
Photocopying Machine
FAX (Facsimile)
Attendance Recording
Document Shredder

Stress Management

Consequences of Stress
Reason/Causes of Stress
Signs of stress
Techniques of Stress Management

MS-Word 2013

MS-Word Basics
Working With Documents
Customize the Word Environment
Editing a Document
Formatting Text
Formatting Paragraphs
Styles
Proofing a Document
Page Formatting

MS-Excel 2013

Excel 2013 Basics
Workbook and Worksheet
Manipulating Data
Worksheet Formatting
Page Properties and Printing
Excel Formulas
Sort and Filter

Internet and E-mail

Internet
Web Browser
Uploading and download files
E-mail
E-mail components (address, signature, attachments)
Managing e-mail account
Web based e-mail
Checking office email

Cost: 49 USD

Duration: 1 To 2 Months

Telesales Executive - John Academy , Online

Mon, 18 Dec 2023 18:22:43 +04

Learn the golden rules to maintain strong relationships with customers and close deals over the phone by taking this Telesales Executive Training.

This Telesales Executive Training will teach you the telesales strategies to boost your sales. The course will introduce you to the skills and responsibilities expected of a telesales executive. Then, it will take you through the best practices for lead generation and sales presentation techniques to close more deals. From the easy-to-follow modules, you’ll also learn how to make the perfect telesales pitch for your services and make a high volume of outbound calls to prospective customers. Finally, you’ll explore the steps to handle demanding clients over the phone.

Telesales Executive Training

Module 01: Introduction to Telesales
Module 02: Prospecting and Lead Generation
Module 03: Sales Techniques and Strategies
Module 04: Call Preparation
Module 05: Call Response
Module 06: Staging the Call
Module 07: Dealing with Difficult Situations
Module 08: Closing the Call
Module 09: Telephone Etiquette
Module 10: Sales Metrics and Performance Management

Cost: 55 AED

Duration: 2 To 3 Hours

Online Telephone Receptionist - John Academy , Online

Fri, 15 Dec 2023 18:14:58 +04

Convincing strangers or assisting them over the phone can be a very challenging task. However, we can make this job easy for you with our exclusive Online Telephone Receptionist Training. This course is designed to deliver quality training and prepare you for the responsibilities.

The course is divided into 12 informative modules. These modules will teach you the key skills you need to become a proficient telephone receptionist. Here, you will also get to learn how to represent your organisation in the right manner. Furthermore, the course will help you work on your time management and organisational skills. By the end of the course, you will be able to establish effective communication through the ;

So, what are you waiting for join today and start learning!

Online Telephone Receptionist Training

Module 01: Additional Challenges
Module 02:Communication (I)
Module 03: Communication (II)
Module 04:Core Skills Required
Module 05:Organizing and Planning (I)
Module 06: Organizing and Planning (II)
Module 07: Self-Management (I)
Module 08: Self-Management (II)
Module 9:Time Management (I)
Module 10:Time Management (II)

Cost: 90 AED

Duration: 1 To 2 Hours

Certified Customer Service Professional - Vskills , Online

Wed, 13 Dec 2023 15:41:06 +04

Customer service has evolved into an essential part for business and organizations. Increased technology usage, has necessitated human interaction with customers. Customer service not only includes focus on retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.

The course covers customer service basics, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused interaction, customers listening and tools along with computer and personal skills of a customer service professional.

Why should I take Customer Focus certification?
As per Forbes, customer service is regarded as one of the best industries for professionals and executives. Jobs for customer service professionals are predicted to increase across industries, making it a good career choice for anyone who wants to have ample growth opportunities. Students with customer service certificate can also find employment in a various roles in an organization like administrative and support services.

How will I benefit from taking Customer Service certification?
Professionals and executives working in customer facing departments can benefit immensely and will be able to make progress in their careers, easily. Students undergoing sales or marketing or management related studies, can also enhance their chances of getting a good job and showcase their customer facing skills.

Benefits of Certification

Government Certification
Certification valid for life
Lifelong e-learning access
Learning Hours: 13 hrs+

How It Works

Select Certification & Register
Receive Online e-Learning Access (LMS)
Take exam online anywhere, anytime
Get certified & Increase Employability

Test Details

Duration: 60 minutes
No. of questions: 50
Maximum marks: 50, Passing marks: 25 (50%).
There is NO negative marking in this module.
Online exam.

TABLE OF CONTENT

Customer Service

Who is Customer
Customer Service Basics

Customer Handling

Understanding Customer Behaviour
Customers Expectations
Building Customer Relationship

Customer Focus

What is Customer Focus
Customer Focus Elements
Customer Focus Levels

Customer Expectations

What is customer expectations
Why customer expectations
Types of Expectations
Expectations Model
Managing Expectations
Customer Latest Expectations
Getting Customer Feedback
Handling Customer Expectations

Customer Needs

Consumer Need
Understanding Customer Needs
Hulls Drives Reduction Theory
Maslow’s Hierarchy of Needs
McClelland’s Three Needs Theory
Consumer Motivation Concept
Values
Means - End Chain Model

Consumer Perception

Perception Basics
Elements of Perception
The Absolute Threshold
The Differential Threshold
Subliminal Perception
Process of Perception
What is value?
Choosing a Value Proposition
Dynamics of Perception
Perceptual Organization
Consumer Imagery

Consumer Attitudes

Attitudes
Models of Attitude
Attitude Formation
Strategies of Attitude Change

Customer Focused Organization

Customer Focus Strategies
Building a Customer Focussed Culture
Maintaining Customer Focus
Customer Focus Development
Developing Customer Orientated Culture
Checklist for Customer Focus

Customer Focused Interaction

Social Media
Applying Knowledge Management
Using Mobile Technology
Customer Focused Employees

Customers Listening and Tools

Customer Complaints
Complaint Barriers
Customer Journey Mapping (CJM)
Voice Of the Customer
Benchmarking
Business Performance Measures

Developing skills

Skills Development
Public Speaking
Personality Development
Self Grooming Tips
Positive Attitude
Different Negativities
Steps to Be Positive
Positive Behaviour
Traits for Positive Behaviour
Behaviour for Successful Sale Person
Listening skills
Vocal Skills

Telephone Usage

Telephone Manners
Telephone Etiquettes
Voice Mail Etiquettes

Team Work

Formation of a Team

Stress Management

Consequences of Stress
Reason/Causes of Stress
Signs of stress
Techniques of Stress Management

Time Management

Time Management Techniques

Negotiation Skills

Negotiation Basics
Preparing for the Negotiation Process
The Seven Basic Steps in Negotiation
Best Alternative to a Negotiated Agreement (BATNA)
Tactics for Negotiation Process

Office Communications and Mailing Skills

Mailing Services
Addressing Envelopes
Effective Office Meetings
Office memos
Incoming Mail
Outgoing Mail
Fundamentals activities of mail handling department
Mail Automation

Managing Office Records

Filing and Record Keeping
Purpose of Record Management
Features of Effective Record Management
Information Types
Information Access
Type of Files
Procedure of Classification
Methods of Filing
Systems of Filing

Word Processing - MS-Word 2013

MS-Word Basics
Working With Documents
Customize the Word Environment
Editing a Document
Formatting Text
Formatting Paragraphs
Styles
Graphics
Proofing a Document
Page Formatting
Macros
Lists
References and Citations
Track Changes

Spreadsheet - MS-Excel 2013

Excel 2013 Basics
Workbook and Worksheet
Manipulating Data
Worksheet Formatting
Page Properties and Printing
Excel Formulas
Sort and Filter
Charts
Macros

Networking and Internet

Networking Concepts
Network types
Windows Networking terms
Sharing Local Printer
Connecting to a Network Printer
Internet
Web Browser
Uploading and download files
E-mail
Managing E-mail Accounts
Sending an E-mail from Outlook
Web based E-mail or Gmail
Digital Signature

Future Developments

Social Media
E-Commerce
Big Data
Internet of Things (IoT)
Automation and AI

Cost: 49 USD

Duration: 1 To 2 Months

Telecommunications Engineering Level 3 Advanced Diploma - Course Line , Online

Thu, 16 Nov 2023 15:37:46 +04

Telecommunications Engineering Level 3 Advanced Diploma Online Training
Do you want to start a career in the Telecommunications Engineering Level 3 Advanced Diploma sector or learn more about it?
This Telecommunications Engineering Level 3 Advanced Diploma course is designed by industry experts so that it assists you to have a better understanding of Telecommunications Engineering Level 3 Advanced Diploma.
This Telecommunications Engineering Level 3 Advanced Diploma training has covered all the latest topics to keep you better prepared for your Telecommunications Engineering Level 3 Advanced Diploma profession.
Enroll now for a successful Telecommunications Engineering Level 3 Advanced Diploma career!
This Telecommunications Engineering Level 3 Advanced Diploma training offers

Free Time Management Course
Free Exam
Lifetime Access

This course is ideal for:

Students
Job seekers
Teachers

Telecommunications Engineering Level 3 Advanced Diploma course curriculum
Lecture 1: Advanced Principles of Telecommunications
Lecture 2: Network Protocols and Architectures
Lecture 3: Wireless Communication Systems
Lecture 4: Optical Fiber Communications
Lecture 5: Telecommunication Network Management
Lecture 6: Advanced Telecommunications Projects

Cost: 89 AED

Discount: 95% off through Laimoon!

Duration: Upto 12 Hours

Telesales Executive Excellence - StudyHub , Online

Tue, 07 Nov 2023 14:35:18 +04

Dive deep into the captivating world of telephonic commerce with our course, “Telesales Executive Training: Excellence in Sales Communication.” In this meticulously structured programme, journey from the foundations of telesales to mastering the intricacies of closing a call proficiently. Understand the art of telephonic persuasion, uncover strategies to turn potential leads into loyal customers, and navigate the often-challenging dynamics of call situations to ensure optimal outcomes. By the end of this course, harness the power of effective communication to leave an indelible mark in the competitive landscape of telesales.

Learning Outcomes

Comprehend the fundamental principles and nuances of telesales communication.
Develop proficiency in lead generation and employing strategic sales techniques.
Perfect the processes of call preparation, staging, response, and closure.
Address and navigate challenging call situations with finesse and professionalism.
Gauge and enhance sales performance through relevant metrics and performance management tools.

COURSE CURRICULUM

Telesales Executive Training: Excellence in Sales Communication

Module 01: Introduction to Telesales
Module 02: Prospecting and Lead Generation
Module 03: Sales Techniques and Strategies
Module 04: Call Preparation
Module 05: Call Response
Module 06: Staging the Call
Module 07: Dealing with Difficult Situations
Module 08: Closing the Call
Module 09: Telephone Etiquette
Module 10: Sales Metrics and Performance Management

Why buy this Telesales Executive Training: Excellence in Sales Communication?

Unlimited access to the course for a lifetime.
Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
Structured lesson planning in line with industry standards.
Immerse yourself in innovative and captivating course materials and activities.
Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
Flexibility to complete the Course at your own pace, on your own schedule.
Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
Unlock career resources for CV improvement, interview readiness, and job success.

Who is this Telesales Executive Training: Excellence in Sales Communication for?

Individuals aiming to venture into the telesales sector and hone their telecommunication abilities.
Current sales agents eager to augment their skill set and thrive in the dynamic telesales environment.
Team leaders in sales desiring to mentor their teams with industry-relevant knowledge.
Entrepreneurs who wish to implement telesales as a growth strategy for their enterprise.
Any professional keen on mastering telecommunication skills for diverse business applications.

Cost: 89 AED

Discount: 095% Off for Laimoon Users!

Duration: Upto 2 Hours

Call Centre Essentials Diploma - StudyHub , Online

Thu, 05 Oct 2023 15:19:09 +04

Boost your call centre career with our Mastering Call Centre Essentials: A Comprehensive Online Training course. This course will equip you with the essential skills to excel in the dynamic world of call centres.

The course is designed to master the art of agent and customer relationships, manage difficult clients seamlessly, and develop vital communication skills. Learn the etiquette of telephonic interactions and stay ahead of the curve by understanding the latest call centre technologies and trends. Transform yourself into a call centre expert with this in-depth, online training.

Suitable for both beginners and experienced professionals, this Mastering Call Centre Essentials course bridges the gap between conventional training and practical application. Invest in your professional growth, enhance your customer service skills, and exceed industry benchmarks with the course. Enrol now and stand out in the call centre industry!

Learning Outcomes:

Upon completion of the Mastering Call Centre Essentials course, you will be able to:

Understand the essentials of call centre operations.
Develop key traits of an effective call centre agent.
Enhance skills to foster agent and customer relationships.
Learn and apply effective telephone etiquette.
Master communication and negotiation techniques.
Learn strategies for managing difficult clients efficiently.
Stay updated on call centre metrics, technology, and trends.

COURSE CURRICULUM

Mastering Call Centre Essentials

Introduction to Call Centre
Traits of a Call Centre Agent
Agent and Customer Relationship
Telephone Etiquettes
Communication Skills
Negotiation Techniques
Managing Difficult Clients
Call Centre Metrics and Benchmarks
Call Centre Technology and Trends

Why buy this Mastering Call Centre Essentials course?

Unlimited access to the course for a lifetime.
Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.
Structured lesson planning in line with industry standards.
Immerse yourself in innovative and captivating course materials and activities.
Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.
Flexibility to complete the Course at your own pace, on your own schedule.
Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.

Who is this Course for:

This Mastering Call Centre Essentials course is ideal for:

Aspiring call centre agents seeking foundational knowledge.
Experienced agents aiming to boost their skill set.
Team leaders looking to improve team performance.
Managers desiring a refresher on call centre operations.
Any professional aiming to improve customer service skills.

Cost: 89 AED

Discount: 95% Off for Laimoon Users!

Duration: Upto 5 Hours

Telesales Executive - Knowledge Gate , Online

Wed, 04 Oct 2023 08:30:17 +04

Are you ready to embark on a journey towards becoming a successful Telesales Executive? Our comprehensive training programme equips you with the skills and knowledge needed to excel in the dynamic world of telesales. Dive into each module and discover the art of telesales, from prospecting and lead generation to closing deals with finesse. Elevate your career and enhance your earning potential with our Telesales Executive training.

In today's fast-paced business environment, telesales plays a pivotal role in connecting companies with their target audience. Our Telesales Executive training programme covers ten essential modules, ensuring you are well-prepared to navigate the challenges and opportunities of the telesales landscape. Whether you're new to telesales or seeking to refine your skills, this course offers a comprehensive understanding of the telesales process.

Learning Outcomes

Understand the fundamentals of telesales and its significance in the business world.
Comprehend the role of a Telesales Executive within an organisation.
Learn effective techniques for identifying potential leads.
Master a range of sales techniques and strategies tailored for telesales.
Discover how to create persuasive sales pitches that resonate with your audience.
Develop a structured approach to research and plan your telesales calls.
Understand how to handle different responses from prospects.
Learn how to build rapport and guide prospects through the sales process effectively.
Develop strategies to handle objections, rejections, and challenging customer interactions.
Turn difficult situations into opportunities for success.
Discover proven techniques for closing sales deals confidently.
Master telephone etiquette to create a positive impression on prospects.

Our Telesales Executive training programme is your gateway to a rewarding career in telesales. Whether you're aiming to boost your current skills or embark on a new career path, this comprehensive course provides the knowledge and tools you need to thrive in the competitive world of telesales. Join us today and unlock your potential as a Telesales Executive.

Curriculum

Module 01: Introduction to Telesales
Module 02: Prospecting and Lead Generation
Module 03: Sales Techniques and Strategies
Module 04: Call Preparation
Module 05: Call Response
Module 06: Staging the Call
Module 07: Dealing with Difficult Situations
Module 08: Closing the Call
Module 09: Telephone Etiquette
Module 10: Sales Metrics and Performance Management

Cost: 75 AED

Discount: 85% Off for Laimoon Users!

Duration: Upto 2 Hours

Telephone Skills - StudyHub , Online

Wed, 06 Sep 2023 13:43:13 +04

Step into the realm of effective telephone communication with the Telephone Etiquette Online Training. Uncover the art of verbal communication, customer engagement, objection handling, and stress management. Elevate your telephone etiquette skills to deliver exceptional service and create lasting positive impressions.

Learning Outcomes:

Understand the nuances of telephone communication and its importance.
Master verbal communication techniques to engage and connect with callers.
Develop strategies to identify and serve diverse customer needs.
Acquire skills to handle objections, negotiate effectively, and say “no” professionally.
Learn the art of sales by phone, message taking, and call-back strategies.
Develop and perfect telemarketing scripts for successful interactions.
Enhance communication etiquette in various telemarketing scenarios.
Explore stress management techniques for maintaining professionalism.

COURSE CURRICULUM

Telephone Etiquette Online Training

Telemarketing and Types of Telemarketing
Business Practice
What’s Missing in Telephone Communication?
Verbal Communication Techniques
Who are Your Customers?
To Serve and Delight
Did You Hear Me?
Asking the Right Questions
Saying No
Sales by Phone
Taking Messages
Staying Out of Voice Mail Jail
Closing Down the Voice
Cold and Warm Calls
Developing a Script
Perfecting the Script
Handling Objections
Negotiation Techniques
It’s More Than Just a Phase
Phone Tag and Getting the Call Back
Stress Busting
Campaign Delivery

Why buy this Telephone Etiquette Online Training?

Unlimited access to the course for a lifetime.
Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.
Structured lesson planning in line with industry standards.
Immerse yourself in innovative and captivating course materials and activities.
Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.
Flexibility to complete the Course at your own pace, on your own schedule.
Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.

Certification

Upon course completion, a written assignment test is available. Pass the test to obtain a PDF certificate for 22 AED. Original hard copy certificates are available for an additional 35 AED.

Who is this course for?

This Telephone Etiquette Online Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.

Aspiring Telemarketers and Sales Professionals.
Customer Service Representatives Seeking Enhanced Communication Skills.
Individuals Looking to Improve Their Telephone Etiquette for Better Customer Interactions.
Business Professionals Interested in Delivering Outstanding Customer Service.

Cost: 49 AED

Discount: 95% Off for Laimoon Users!

Duration: Upto 6 Hours

Call Center - Course Line , Online

Mon, 02 May 2022 18:10:52 +04

Nowadays, jobs in call centres is a very appealing and a well sort out wanted job. The youths of this generation seek call centre jobs because it demands minimal start experience, offers high salary and rewards, and incentives to develop your communication skills.

A quality course on call centre training will keep you ahead of others and develop your communication and intrapersonal skills while bringing success in your personal and professional life.

Our course on Call Center Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. In addition, it will help you to understand what are the best ways to listen and be heard.

The course is designed to introduce the skills that will make anyone stand out from the crowd. As a result, you will be able to make yourself a confident, productive professional who knows how to manage relationships with sales prospects successfully.

Special Offer

Learner will get Free Certificate
No Extra fees
Lifetime Course Access

Why Choose the Call Center Training course?

Developed by Qualified Professionals With Updated Materials
24/7 Learning Support and Assistance
Course completion free PDF certificate
High-quality E-learning Study Materials
No Hidden Fees or Exam Charges
Access the Course Anywhere in the World
Self Paced Learning and Laptop, Tablet, Smartphone Friendly

Call Center Training

Course Curriculum

Module 01: What's Missing in Telephone Communication?

It's Not What You Say; It's How You Say It
In the Absence of Body Language
Module 02: Verbal Communication Techniques

Being Yourself and Sounding Your Best
A Service Image
Module 03: Who are Your Customers?

Define the Customer and Client
About Relationships
Module 04: To Serve and Delight

Adjust your speech
Module 05: Did You Hear Me?

Listening Skills
The Mission: To Listen
Module 06: Asking the Right Questions

Open Questions vs Closed Questions
Probing Techniques
Module 07: Saying No

When We Say "No"
Module 08: Sales by Phone

Benefits of Telemarketing
Rapport Building
Module 09: Taking Messages

Pen in Hand
Effective Messages
Module 10: Staying Out of Voice Mail Jail

Tips for leaving effective message
Module 11: Closing Down the Voice

Hyoid Limbering
Hum
Sighing
The Diaphragmatic Breath
Module 12: Cold and Warm Calls

The Cold Call
The Warm Call
Module 13: Developing a Script

Scripting Techniques
Sample Script
Module 14: Perfecting the Script

Making the Script Yours
Using Cheat Sheets
Module 15: Going Above and Beyond

Customise Your Service
Module 16: Handling Objections

Objections
Module 17: Closing the Sale

Closing the Sale
Module 18: Feelings

Connecting with other people
Module 19: Creating an Engaging User Experience

The Changing Customer
What the Customer Wants
Module 20: Negotiation Techniques

Mastering Negotiation Skills
Practising Negotiation
Module 21: It's More Than Just a Phase

Phases of Negotiation
Negotiation Made Easier
Module 22: High Impact Moments

Make It Count
Module 23: Tips for Challenging Callers

Tips and Tricks
Module 24: Dealing with Difficult Customers

Dealing with Problems
Dealing with Vulgarity
Module 25: Phone Tag and Getting the Call Back

Phone Tag
Following Up
Module 26: This is My Mentor

Scenario
Module 27: Stress Busting

Managing the things that we can manage
Things that we have less influence over should have less influence over us
Module 28: News from Within

Management Reports
And

Certification

By the successful completion of the course, the learner will instantly receive an E-Certificate, which is free of cost. In addition, our courses provide you with up-to-date industry knowledge and skills, aiming to make you an expert in the field.

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 1 Hour

Call Centre & Customer Service - Course Gate , Online

Tue, 27 Apr 2021 09:25:25 +04

Description:

The key to a company's success is making sure their call centre supervisors are trained in their products, services and values. Call centre supervisors work as coaches, working with each employee in the centre to help them understand what the company does.

This Call Centre & Customer Service Training Course is designed to help call centre professionals expertly handle customer calls and ensure that every caller receives the best possible service. Learn how to create raving fans every time you engage with your customers!

The Call centre & customer service training course will provide you with skill-building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when rapport building and much more.

Who is this Call Centre & Customer Service Training Course for?

Call Centre & Customer Service Training Course is perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Entry Requirement:

Call centre & customer service training course is available to all learners, of all academic backgrounds.
Learners should be aged 16 or over to undertake the qualification.
A good understanding of the English language, numeracy and ICT are required to attend this course.

Call Centre & Customer Service Training Course

Module One - Getting Started
Module Two - The Basics (I)
Module Three - The Basics (II)
Module Four - Phone Etiquette
Module Five - Tools
Module Six - Speaking Like a Star
Module Seven - Types of Questions
Module Eight - Benchmarking
Module Nine - Goal Setting
Module Ten - Key Steps
Module Eleven - Closing
Module Twelve - Wrapping Up
Activities
Recommended Reading

Career path

Call centre & customer service training course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with the required skills to become successful. You will be able to add our qualifications to your CV/resume which will help you to stand out in the competitive job industry.

Cost: 15 GBP

Discount: 97% Off for Laimoon Users!

Duration: Upto 9 Hours

Customer Service Advisor - Lead Academy , Online

Sun, 11 Oct 2020 14:48:44 +04

Overview

Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Customer Service course will set you up with a solid foundation to become a confident customer service manager and develop more advanced skills.

This comprehensive Customer Service course is the perfect way to kickstart your career in the field of customer service. This accredited course will give you a competitive advantage in your career, making you stand out from all other applicants and employees.

As one of the leading course providers and most renowned e-learning specialists online, we’re dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience.

How Will I Benefit?

Boost your career in customer service
Deepen your knowledge and skills in your chosen field just in hours not years!
Study a course that has been designed by industry professionals.
Save money and time by studying your convenient time
Have access to a tutor whenever you are in need

So, what are you thinking about! Start getting the benefits by enrolling today!

Why Choose Lead Academy:

Lifetime Access
High-quality e-learning study materials
The UK and globally recognised qualification
Self-paced, no fixed schedules
24/7 customer support through email
Available to students anywhere in the world
No hidden fee
Study in a user-friendly, advanced online learning platform

Who is this course for?

This comprehensive Customer Service course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service.

Certification

On successful completion of the Customer Service course, you will be eligible to obtain a verifiable certificate as proof of your new qualification. This means that you/your employer can verify your qualification through our website. Certificate can be obtained in PDF version at a cost of £10, and there is an additional fee to obtain a printed copy certificate which is £29.

Career path

This Customer Service course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your qualifications to your CV, enhance your career and become more competitive in your chosen industry.

Cost: 20 GBP

Discount: 97% off through Laimoon!

Duration: Upto 1 Hour

Customer Service Assistant - Lead Academy , Online

Sun, 11 Oct 2020 14:08:14 +04

Boost your career in customer service
Deepen your knowledge and skills in your chosen field just in hours not years!
Study a course that has been designed by industry professionals.
Save money and time by studying your convenient time
Have access to a tutor whenever you are in need

So, what are you thinking about! Start getting the benefits by enrolling today!

Why Choose Lead Academy:

Lifetime Access
High-quality e-learning study materials
The UK and globally recognised qualification
Self-paced, no fixed schedules
24/7 customer support through email
Available to students anywhere in the world
No hidden fee
Study in a user-friendly, advanced online learning platform

Cost: 20 GBP

Discount: 97% off through Laimoon!

Duration: Upto 1 Hour

Customer Service Diploma - Lead Academy , Online

Sun, 11 Oct 2020 13:58:50 +04

Boost your career in customer service
Deepen your knowledge and skills in your chosen field just in hours not years!
Study a course that has been designed by industry professionals.
Save money and time by studying your convenient time
Have access to a tutor whenever you are in need

So, what are you thinking about! Start getting the benefits by enrolling today!

Why Choose Lead Academy:

Lifetime Access
High-quality e-learning study materials
The UK and globally recognised qualification
Self-paced, no fixed schedules
24/7 customer support through email
Available to students anywhere in the world
No hidden fee
Study in a user-friendly, advanced online learning platform

Cost: 20 GBP

Discount: 97% off through Laimoon!

Duration: Upto 1 Hour

Customer Service - Lead Academy , Online

Sun, 11 Oct 2020 13:45:59 +04

Boost your career in customer service
Deepen your knowledge and skills in your chosen field just in hours not years!
Study a course that has been designed by industry professionals.
Save money and time by studying your convenient time
Have access to a tutor whenever you are in need

So, what are you thinking about! Start getting the benefits by enrolling today!

Why Choose Lead Academy:

Lifetime Access
High-quality e-learning study materials
The UK and globally recognised qualification
Self-paced, no fixed schedules
24/7 customer support through email
Available to students anywhere in the world
No hidden fee
Study in a user-friendly, advanced online learning platform

Cost: 20 GBP

Discount: 97% off through Laimoon!

Duration: Upto 1 Hour

Digital Marketing Diploma Level 3 - Skill-Up , Online

Fri, 26 Jun 2020 08:40:42 +04

Digital Marketing Diploma Level 3 course is designed to teach the learners about the necessary skills and comprehensive knowledge to adopt digital marketing strategies for better business growth.

Digital Marketing Diploma Course Curriculum

Introduction to
Digital Marketing Diploma Level 3
Define Your Business & Target Audience
Brand Identity
Websites
Email Marketing
Copywriting, Blogging & SEO
YouTube
Video Marketing
Facebook Groups (Social Media Marketing)
Facebook Pages (Social Media Marketing)
Facebook Ads (Social Media Marketing)
Facebook For Local Business (Social Media Marketing)
Google Adwords
Twitter (Social Media Marketing)
Instagram (Social Media Marketing)
Pinterest (Social Media Marketing)
LinkedIn (Social Media Marketing)
Periscope (Social Media Marketing)
Social Media Live Streaming
Podcasting
Quora
Google Analytics
Google Plus (Social Media Marketing)
Conclusion

Digital Marketing Diploma Learning outcome

Learn to utilize a number of successful digital market strategies.

Learn the basics to advanced strategies of digital marketing.
Improve your brand identity and grow your brand's audience
Leverage the power of social media for marketing your business.
Grow your email list and increase conversions and sales.

Why should I take this Digital Marketing Diploma course?

21+ hours of interactive high-quality video content.
Certificate upon completion of the
Digital Marketing Diploma Level 3 course.
Digital marketing is becoming prominent nowadays for the marketing and branding of businesses.
Google Search, Social Media, and Email Marketing are taking part in the marketing process and have become broader channels to reach more customers.
Master the skills of digital marketing and high up your value in this competitive job market to strengthen your career.

So let's do this! Enrol today and start learning about Digital Marketing!

Cost: 15 USD

Duration: Upto 6 Hours

Telemarketing Skills Diploma Level 3 - Alpha Academy , Online

Wed, 11 Dec 2019 12:33:18 +04

Telemarketing skills are important to be able to build good customer relationship by endorsing your products or assist and solve their issues. This course is designed to upgrade your telemarketing skills to actively promote your products and services.

Knowing the right telemarketing strategies in this Telemarketing Skills Training Diploma Level 3 can ensure that you can communicate with your clients effectively. Telemarketing skills are important to be able to market your products or services which is the key for your business to succeed.

Cost: 70 AED

Discount: 97% Off for Laimoon Users!

Duration: Upto 5 Hours

Level 5 Diploma in Customer Service - Inspire London College , Online

Tue, 03 Dec 2019 11:17:52 +04

Level 5 Diploma in Customer Service - Upon successful completion, learner will get an CPD Accredited Diploma from Step Ahead.
Customer Service Diploma is one of the best Customer Service Diploma offered by ILC to provide Knowledge about Communication in the Business Sector to those who are looking to work in Customer Service Skills Sector. ILC is one of the Leading Online Customer Service Skills Diploma providers in the United Kingdom and Customer Service Skills Diploma includes 06 important modules that teach the learner about their need and succession in their professional life.
Modules Outline of Level 5 Diploma in Customer Service
Module 1: Customer Service

State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customers' needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers

Module 2: Customer Support

Define customer support
Know the different venues for customer support
Recognize challenges of customer support
Learn different applications
Know proper forms of documentation
Learning to be proactive in customer support

Module 3: Communication Strategies

Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop their non-verbal and par verbal Customer Service Skills
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Adeptly converse and network with others

Module 4: Call Center Training

Define and understand call center strategies.
Identify different types of buying motivations.
Create SMART Goals.
Familiarize myself with strategies that sharpen effective communication.
Use proper phone etiquette.
Set benchmarks.

Module 5: Coaching Sales People

Understand the definition of coaching
Identify and monitor key information
Communicate effectively
Use coaching techniques
Avoid common mistakes

Module 6: Contact Center Training

How to get management involved in training.
Why peer training works.
That manners are important with a contact center.
How to build rapport with the callers.
How to deal with difficult customers.

Module 7: Handling Difficult Customers

Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances

Module 8: Meeting Management

Planning and Preparing
Identifying the Participants
How to choose the time and place
How to create the agenda
How to set up the meeting space
How to incorporate your electronic options
Meeting Roles and Responsibilities
Use an agenda
Chairing a Meeting
How to deal with disruptions
How to professionally deal with personality conflicts
How to take minutes
How to make the most of your meeting using games, activities and prizes

Module 9: Negotiation Skills

Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
Lay the groundwork for negotiation
Identify what information to share and what to keep to yourself
Understand basic bargaining techniques
Apply strategies for identifying mutual gain
Understand how to reach consensus and set the terms of agreement
Deal with personal attacks and other difficult issues
Use the negotiating process to solve everyday problems
Negotiate on behalf of someone else

Module 10: Sales Team Motivation

Discuss how to create a motivational environment
Understand the importance of communication and training in motivating sales teams
Determine steps your organization can take to motivate sales team members
Understand the benefits of tailoring motivation to individual employees
Apply the principles of fostering a motivational environment to your own organization

Certificate
Upon successfully passing the Final Test Learner needs to pay for Certificate of Completion from ILC (either in PDF format or Hardcopy) or Customer Service CPD Accredited Diploma from Step Ahead (Hardcopy).

Certificate of Completion (PDF format) = £40
Certificate of Completion (Hardcopy) = £60 + postage charges £15

Cost: 18 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 4 Weeks

Achieving Sales on the Telephone Certificate - New Skills Academy , Online

Thu, 05 Jul 2018 17:54:12 +04

Achieving Sales on the Telephone Certificate

The Achieving Sales on the Telephone course will teach you the skills and give you the tools you need to succeed in any telesales position in the UK. This training course is filled with information about how you can take your basic telephone skills and enhance them to push yourself forward in a telephone sales career.Making sales via telephone is a challenge for most, but this course teaches students tried and true techniques for telephone sales. You will get a full introduction to the world of telephone sales, and as you work through the course, you will not only receive information about telesales in general, you will also obtain the skills and information to succeed in your chosen field and enhance your earning capabilities.Introduction to the Achieving Sales on the Telephone CourseThis online training course gives you the advantage of being able to study on your own time, and at your own pace. You can continue to work whilst taking the course, and when finishing, you will have the certification you need to succeed in the telephone sales industry.You can access this course from any device with internet access, and you will also have full online support as you study. The course is also broken up into easy to digest modules, which help to make it easy to manage, even for those who have only a short time each day or week to study.Upon completing this course, you will take a multiple choice test. When passing the test, you will receive your certificate in Achieving Sales on the Telephone, which you can use to accelerate your career. You can download and print your certificate, or you can have the certificate posted to you for a small fee.

What You Will Learn

When you take the Achieving Sales on the Telephone course, you will receive a full overview of working in telephone sales. This course includes:

An introduction to telesales.
Information about the skills a successful telephone sales person requires for success.
A look at what makes people buy something, and how you can use these motivations to your advantage.
How to communicate with people effectively.
An introduction to neurolinguistic programming, and how to learn to use it naturally.
How to use call script samples, and how to personalise them to your style.
Information on learning about the products and services you sell, and how to effectively present these to potential customers.
How to build trust with a potential customer, and how to deal with concerns and objections a potential customer might have
Information on closing the sale and getting a repeat customer

Benefits of the Achieving Sales on the Telephone Course

There are so many benefits of completing the Achieving Sales on the Telephone course including these:

The ability to study anywhere and everywhere that is suitable for you, as long as you have an online connection.
Study at your own pace. You can do the course in days, weeks, or even months.
Since the course is broken down into short modules, you will experience an easy way to learn.
Online support is available, allowing you to stay on track.
Improve your prospects when seeking out a job in telesales.
Affordable pricing.
When completing the course, you will receive a certification that you can trust.

Cost: 24 USD

Discount: 92% off through Laimoon!

Duration: Upto 6 Hours

Dealing with Difficult People and Situations Certificate - New Skills Academy , Online

Thu, 05 Jul 2018 17:54:03 +04

Handling Difficult People and Situations

Difficult people cost businesses hundreds of billions of pounds every year. Learning how to deal with difficult people therefore, is not just a necessary business move to protect your bottom line, it presents an untapped opportunity to dramatically increase your revenue. Furthermore, it also offers powerful interpersonal skills that will help you interact with people in all areas of life.Understanding why people act in a difficult manner and how to resolve the problems they create improves morale, productivity and contributes to a professional work environment. When difficult people create conflicts, it arises from their basic human needs being unfulfilled. Learning how to communicate needs and have them met is the key to dealing with difficult people. This course will show you exactly how.This course has been designed for employers and employees of businesses who want to face the inevitable challenges that arise between individuals with the best tools and knowledge at their disposal. The course content will teach you all the skills you need to successfully handle difficult people and situations for the best possible outcome.The knowledge and information contained in this course is accessible and clear. The contents have been informed by scientifically validated research based studies. This course contains deeply insightful information and strategies to deal with difficult people, and exercises, tests and worksheets for you to experiment with and apply what you learn at your own pace.

What you will learn

You will learn how to:

Understand human needs and their influence on behaviour
Use communication skills to reduce conflicts in the workplace
Recognise and minimise disruptive workplace behaviour
Recognise the factors that promote and hinder productivity
Recognise the characteristics of difficult people
Deal with difficult people with effective solutions
Identify the sources of difficult behaviour
Identify the most common difficult personality traits and how to deal with them
Focus on the solution (rather than the problem) to deal with difficult people

The skills and knowledge contained within this course are applicable to any business or organisation and will empower you to confidently deal with the most difficult of situations for the best possible outcomes.

Cost: 24 USD

Discount: 92% off through Laimoon!

Duration: Upto 7 Hours

Learning Impressive Telephone Techniques Certificate - New Skills Academy , Online

Thu, 05 Jul 2018 17:54:02 +04

Learning Impressive Telephone Techniques Certificate

Telephone communications are an integral part of most businesses, and sometimes these interactions are the only impression a company makes on its customers. Learning how to get the most from these interactions gives you the opportunity to create a lasting, positive impression with customers and increase trust and customer loyalty.To get the most out of phone interactions you must understand the techniques and methods for excellent professional customer service. This course is for employers and employees of businesses who want to strengthen their professional relationships with customers and reap the many rewards of doing so. The contents of this course will reveal everything you need to know to handle phone calls.The content of this course is written in a clear, concise way and is broken down into manageable modules centred on key themes. The information is built on evidence based scientific studies and proven techniques to allow you to confidently deal with any professional telephone interaction.The course contains illustrated examples of the concepts, tools and techniques for you to practically apply the knowledge, as well as exercises, tests and worksheets to compound and help you evaluate what you learn.

This course will teach you how to:

Create a professional image over the telephone
Use highly professional telephone etiquette
Form positive and lasting initial impressions on the phone
Sound professional, confident and in control over the phone
Handle every key phase of a business call
Improve the clarity of your communication
Improve your listening skills
Effectively handle difficult or demanding customers
Identify, negotiate and resolve issues over the phone
Confidently handle threats, abuse and phone rage
Gather and apply tools to help overcome anxiety and stress relating to telephone calls.

The knowledge and information this course offers can be used by any business and can also be applied to your personal life, allowing you to get the most out of all telephone based interactions.

Benefits of the Telephone Techniques Course

Students enrolled in the Telephone Techniques course experience many benefits. These include the following:

The convenience of studying from anywhere with an internet connection at any time.
Study course material at your own pace. There is no time limit, so you can complete the course, regardless of how long it takes you to complete it.
The option of studying from any internet enabled device including a tablet, PC, or mobile phone.
Short, easy to understand course structure.
Convenient online support available while you study.
A comprehensive syllabus that helps you increase your knowledge in telephone techniques.
Upon successful completion of the course, you will earn a certified and recognised certificate.
An affordable pricing structure.

Cost: 24 USD

Discount: 92% off through Laimoon!

Duration: Upto 7 Hours

Diploma in Customer Service: Telephone Etiquette - Alpha Academy , Online

Tue, 12 Jun 2018 18:06:21 +04

As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. If you work for customer service wan to improve your skills there or thinking to get a job in this sector, this Customer Service: Telephone Etiquette Training Diploma will be beneficial for you. You will learn how to communicate more professionally on the telephone, manage difficult customer, it will improve your listening skills, project the company in a positive manner, practice good telephone techniques and telephone manners, use appropriate language during telephone conversations, and more.

Course Highlights

The price is for the whole course including final exam – no hidden fees
Accredited Certificate upon successful completion at an additional cost
Efficient exam system with instant results
Track progress within own personal learning portal
24/7 customer support via live chat
Customer Service: Telephone Etiquette Training Diploma has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Customer Service: Telephone Etiquette Training Diploma is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.

Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.
So, why not improve your chances of gaining professional skills and better earning potential.

COURSE CURRICULUM

Diploma in Customer Service: Telephone Etiquette

Cost: 70 AED

Discount: 95% Off for Laimoon Users!

Duration: Upto 11 Hours

Customer Service Skills - John Academy , Online

Mon, 04 Jun 2018 13:07:32 +04

The way you treat your customers can make or break the deal. That’s why the first rule of building a successful business is excellent customer service.

Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career.

The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then, the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.

So, join today and master the art of customer service!

Customer Service Skills Training

Module 01: Introduction to Customer Service
Module 02: Characteristics of Good Customer Service
Module 03: Customer Relationship Management
Module 04: Communicate with Customers
Module 05: Handling Customer Complaints
Module 06: Problem-Solving Over Phone
Module 07: Improving Customer Service

Cost: 55 AED

Discount: 90% Off for Laimoon Users!

Duration: Upto 1 Hour

Diploma in Customer Service: Telephone Etiquette - John Academy , Online

Fri, 01 Jun 2018 12:37:23 +04

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that!
When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person's phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.
There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since a lot of people do not realize they have little or no phone etiquette.

COURSE CURRICULUM

Diploma in Customer Service: Telephone Etiquette

Module One - Getting Started
Module Two - Aspects of Phone Etiquette
Module Three - Using Proper Phone Language
Module Four - Eliminate Phone Distractions
Module Five - Inbound Calls
Module Six - Outbound Calls
Module Seven - Handling Rude or Angry Callers
Module Eight - Handling Interoffice Calls
Module Nine - Handling Voicemail Messages
Module Ten - Methods of Training Employees
Module Eleven - Correcting Poor Telephone Etiquette
Module Twelve - Wrapping Up

Cost: 8.5 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 11 Hours

Diploma in Telesales Marketing Level 3 - 1TRAINING , Online

Tue, 24 Apr 2018 13:06:24 +04

Overview

Would you like to gain an accredited qualification which demonstrates a high level of skill and knowledge? Look no further than this Telesales Marketing – Level 3 course.

Are you someone who works in Telesales or Telemarketing? Maybe you’re a business owner who wants to begin using Telesales to advertise your company? If yes, you should have an understanding of the theory and practice behind successful and customer friendly telesales strategies. This excellent Telesales Marketing course will enable you to define telesales, to encourage and use active listening, to deliver a clear message, to prepare for telesales calls, the advantages and disadvantages of using a call script, and the stages of telesales calls. Transform yourself into a confident and able telesales specialist with this excellent Telesales Marketing course today!

Our courses couldn’t be more convenient, the course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. This course is comprised of professional learning material, all delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).

What skills will I learn?

Learn how to use active listening
Understand how to deliver your message clearly
Learn how to prepare for telesales calls
Study the stages of telesales calls

COURSE CURRICULUM

Module 01 : Defining Telesales
Module 02 : Active Listening
Module 03 : Delivering a Clear Message
Module 04 : Preparing for the Telesales Call
Module 05 : Advantages and Disadvantages of Using a Call Script
Module 06 : The Stages of Telesales Calls

Method of assessment

At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

Certificate

Upon the successful completion of the course, you will be awarded the “Diploma in Telesales Marketing – Level 3”.

Cost: 39 GBP

Discount: 85% off through Laimoon!

Duration: Upto 4 Hours

Telephone Handling Skills Diploma - 1TRAINING , Online

Mon, 23 Apr 2018 17:39:40 +04

Providing excellent customer service is essential in business. This Diploma in Telephone Handling Skills introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service to the highest level.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely ;These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

What skills will I gain?

Learn the fundamental principles of customer service
Recognise what can stop you giving outstanding customer service
This course will teach you about customer behaviour
Learn how to measure customer satisfaction
Learn call greetings as a caller and a receiver
Develop your telephone etiquette and technique
Gain a full understanding of how to deal with difficult customers
Learn to use appropriate language during telephone conversations

Who should attend?

Job hunters & School leavers
College or University student & graduates
Personal assistant & Receptionist
Secretary or Assistant for a company director
New or Temporary staff
Call Centre Representative or Call handlers
Customer service representative or Customer service agent
Customer service team member or supervisor
Customer Service Team Leader or Customer Relations Advisor
Sales or Hotel manager

COURSE CURRICULUM

Module 01 : Customer Service Principles

The Value of Customer Good Service
Enhancing Customer Relationship
Dealing with Customer Expectation
Problem Solving
Success of Customer Service

Module 02 : Excellent Customer Service Process

Excellent Customer Service Process

Module 03 : Communication Skills for Customer Service

Communication Skills for Customer Service

Module 04 : Customer Service Techniques

Customer Awareness
Improving Your Customer Service Leadership
Building Teamwork for Customer Service

Module 05 : Handling Customer Complains

Handling Customer Complains

Module 06 : Telephone Techniques

Telephone Techniques

Module 07 : Telephone Etiquette

Telephone Etiquette

Module 08 : Telephone Customer Service Process

Telephone Customer Service

Module 09 : Power of Telephone Courtesy

Power of Telephone Courtesy

Module 10 : Internal Customer Service

Internal Customer Service

Module 11 : Customer Service at Call Centres

The CSR – A Powerful Choice
Getting the Professional Edge
All Important Customers
Building Your Skills
Building Your Skills with Technology
Managing your Attitude

Module 12 : Developing Effective Telephone Customer Service Skills

Developing Effective Telephone Customer Service Skills

How will I be assessed?

At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

Upon the successful completion of the course, you will be awarded the “Diploma in Telephone Handling Skills”.

Cost: 39 GBP

Discount: 85% off through Laimoon!

Duration: Upto 16 Hours

Telephone Collections & Debit Management - Global Edulink , Online

Thu, 19 Apr 2018 17:18:39 +04

Global Edulink hosts the world’s best online education all in one place. And we’re pleased to provide a course from that collection that is tailored to directly suit the role of the credit controller or professionals within a financial control position.

Credit control is the system used by businesses to make sure it gives credit only to customers who can pay, and that customers pay on time. Credit control is part of a critical system of financial controls that are employed by businesses, particularly in manufacturing, to ensure that once sales are made they’re realised as cash or liquid resources. This system encompasses several aspects that include credit approval, credit limit approval, and dispatch approvals but, as it’s quite a sensitive aspect, this course’s focuses in on the collection process.

This practical course concentrates on the two areas vital to successful cash collection over the telephone: good technique and a confident approach. With clear and expert presentations, viewers will learn how to organise and carry out calls so that they secure a customer commitment every time.

By the end of the course you’ll be able to:

Recognise the importance of your role in the business
Recognise the importance of good communication over the telephone and the impact it has on your success as a collections officer
Use a well-organised and confident approach to every stage of a collections call, from initial preparation through to follow-up actions
Recognise when customers are seeking to avoid payment and move to establish for both parties a win-win situation
Learn how to make effective collections and use basic techniques to overcome excuses
Get a payment commitment from every call

COURSE CURRICULUM

Introduction toTelephone Collections
Understanding Collections
Techniques of Communication
Understanding and Working with Customers
Understanding Behavior Styles
Identifying Effective Collections
Understanding Danger Signals

Certification:

Successful candidates will be awarded a certificate in Telephone Collections & Debit Management.

Benefits you will gain:

By enrolling in to this course, you’ll get:

High quality e-learning study materials and mock exams.
Tutorials/materials from the industry leading experts.
Includes step-by-step tutorial videos and an effective, professional support service.
24/7 Access to the Learning Portal.
Benefit of applying NUS extra Discount Card.
Recognised Accredited Qualification.
Access Course Content on Mobile, Tablet or Desktop.
Study in a user friendly, advanced online learning platform.
Excellent customer service and administrative support.

Cost: 29 GBP

Discount: 85% off through Laimoon!

Duration: Upto 4 Hours

Telephone Skills Diploma - Global Edulink , Online

Wed, 18 Apr 2018 11:23:34 +04

Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma covers professional telephone techniques and call handling etiquette, with an emphasis on customer service.

If you or your staff have to deal with customers either face to face or over the telephone, then effective customer care training is essential in enabling you to develop a customer caring attitude to delivering service effectively and consistently. Global Edulink is a leading online course provider, so we have designed this course to enhance customer service skills, so you can prove to employers and recruiters that you are able to provide customer service to the highest standard.

Studying with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study efficiently and guide you to secure your qualification.

Course Curriculum

1. Customer Service Principles
2. Excellent Customer Service Process
3. Communication Skills for Customer Service
4. Customer Service Techniques
5. Handling Customer Complains
6. Telephone Techniques
7. Telephone Etiquette
8. Telephone Customer Service Process
9. Power of Telephone Courtesy
10. Internal Customer Service
11. Customer Service at Call Centres

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded a Diploma in Telephone Skills Training.

Benefits you will gain:

By enrolling in to this course, you’ll get:

High quality e-learning study materials and mock exams.
Tutorials/materials from the industry leading experts.
Includes step-by-step tutorial videos and an effective, professional support service.
24/7 Access to the Learning Portal.
Benefit of applying NUS extra Discount Card.
Recognised Accredited Qualification.
Access Course Content on Mobile, Tablet or Desktop.
Study in a user friendly, advanced online learning platform.
Excellent customer service and administrative support.

Cost: 29 GBP

Discount: 85% off through Laimoon!

Duration: Upto 16 Hours

Telephone Skills Diploma - Global Edulink , Online

Fri, 08 Dec 2017 15:53:11 +04

The Value of Customer Good Service
Enhancing Customer Relationship
Dealing with Customer Expectation
Problem Solving
Success of Customer Service

2. Excellent customer service process

3. Communication skills for customer service

4. Customer service techniques

Customer Awareness
Improving Your Customer Service Leadership
Building Teamwork for Customer Service
Exercise Files- Customer Service Techniques

5. Handling customer complains

6. Telephone techniques

7. Telephone etiquette

8. Telephone customer service process

9. Power of telephone courtesy

10. Internal customer service

11. Customer service at call centres

The CSR – A Powerful Choice
Getting the Professional Edge
All Important Customers
Building Your Skills
Building Your Skills with Technology
Managing your Attitude

12. Developing effective telephone customer service skills

Method of Assessment

At the end of the course learners will also take online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded a Diploma in Telephone Skills Training.

Benefits you will gain:

High-quality e-learning study materials and mock exams.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
The benefit of applying for NUS extra Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.

Cost: 29 GBP

Discount: 85% off through Laimoon!

Duration: Upto 16 Hours