Laimoon.com

Call Center - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Sat, 15 Mar 2025 08:41:34 +04

Overview:

In today’s competitive business world, exceptional customer service is crucial for building strong client relationships and maintaining a positive brand image. Our Call Center Training in Dubai is designed to prepare professionals with the skills to handle customer interactions effectively, resolve issues efficiently, and enhance overall customer satisfaction.

This KHDA-approved course provides a structured learning experience with 26 hours of intensive training, covering 12 modules based on the latest call centre practices. With expert-led instruction and scenario-based learning, participants gain hands-on experience in customer service strategies, communication techniques, and performance-driven approaches. By the end of this Call Center course, professionals will be prepared to handle customer calls with confidence and efficiency, ensuring a seamless customer experience.

Importance of Call Centre Training in Dubai

Enhances customer satisfaction – Learn to communicate effectively and resolve customer queries professionally.
Improves problem-solving skills – Develop strategies to handle difficult customers and challenging situations.
Boosts professionalism – Master phone etiquette, active listening, and rapport-building techniques.
Strengthens sales and persuasion skills – Understand how to turn inquiries into successful business opportunities.
Meets industry standards – Get trained in the best Call Centre UAE practices that align with global customer service benchmarks.

Benefits of the Call Centre Course

Master communication techniques to deliver excellent customer support.
Develop active listening and problem-solving skills for handling customer inquiries efficiently.
Gain confidence in handling call centre operations and improving response times.
Learn industry-proven strategies to build customer trust and loyalty.
Enhance career opportunities with a KHDA-approved Call Centre Certification.
Gain hands-on experience through role-playing exercises and real-world scenarios.

Course Modules
Module 1: Getting Started

Introduction
Training Objectives
Pre-Assignment Review

Module 2: The Basics (I)

Defining Buying Motives
Establishing a Call Strategy
Prospecting
Qualifying
Q&A Session

Module 3: The Basics (II)

Getting Beyond the Gate Keeper
Controlling the Call
Difficult Customers
Reporting
Q&A Session

Module 4: Phone Etiquette

Preparation
Building Rapport
Speaking Clearly - Tone of Voice
Effective Listening
Showing Empathy
Q&A Session

Module 5: Tools

Self-Assessments
Scripting Techniques
Utilizing Sales Scripts
Making the Script Your Own
Cheat Sheets
The Sales Dashboard
Q&A Session

Module 6: Speaking Like a Star

S = Situation
T = Task
A = Action
R = Result
Q&A Session

Module 7: Types of Questions

Open Questions
Closed Questions
Ignorant Redirection
Positive Redirection
Negative Redirection
Multiple Choice Redirection
Q&A Session

Module 8: Benchmarking

Benchmark Metrics
Performance Breakdown
Implementing Improvements
Benefits
Q&A Session

Module 9: Goal Setting

The Importance of Goals
SMART Goals
Staying Committed
Motivation
Overcoming Limitations
Q&A Session

Module 10: Key Steps

Six Success Factors
Staying Customer Focused
The Art of Telephone Persuasion
Telephone Selling Techniques
Q&A Session

Why Count on Learners Point?

Industry-Expert Trainers – Learn from experienced professionals in Call Centre Dubai operations.
Practical Training Approach – Engage in real-life case studies, role-playing, and interactive activities.
KHDA-Recognized Certification – Earn a certification that enhances career prospects in the UAE and beyond.
Flexible Learning Options – Choose between online and in-person training based on your preference.
Career Advancement – Gain valuable skills that make you a sought-after professional in customer service roles.

Testimonials:

Ali S, Call Center Agent

"I can't thank the trainers enough for the comprehensive training provided in the Call Center Program. The real-world simulations and guidance prepared me well for my role as a Call Center Agent. I'm excited to start helping customers with their ;

David Akram, Customer Support Associate

"As someone new to the industry, the Call Center Training Program was a game-changer for me. The trainers' dedication and the program's content were spot on. I'm now a proud member of the team as a Customer Support ;

Join our Call Centre Training in Dubai today and take the first step toward a successful career in customer service. Enroll now!

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: 26 Hours

Cold Calling Certification - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Tue, 11 Mar 2025 15:06:27 +04

Overview:

Cold calling is an essential skill for sales professionals looking to build meaningful business relationships and generate leads. Our Cold Calling Training Course in Dubai is designed to prepare professionals with the right techniques to confidently approach potential clients, handle objections, and close deals effectively.

Led by industry experts, this KHDA-approved course provides hands-on training to improve the success rate of sales calls. Through structured lessons and real-life scenarios, participants gain practical skills that help them master B2B cold calling and make an impact in competitive markets.

Importance of Cold Calling Training

Effective lead generation: Learn how to create opportunities through B2B cold calling and generate quality leads.
Overcome rejection: Gain confidence in handling objections and turning potential rejections into opportunities.
Improve sales communication: Understand how to engage prospects with compelling conversations that capture their attention.
Enhance persuasion skills: Learn how to influence decision-makers and convince them to explore your offerings.
Increase sales success rate: Master the structure of a successful sales call to boost conversions and business growth.

Benefits of the Cold Calling Course

Develop confidence to make sales calls without hesitation.
Learn proven strategies to increase engagement and rapport with potential clients.
Master objection-handling techniques to keep conversations flowing smoothly.
Improve time management and call planning for more productive interactions.
Receive a Cold Calling Certification that boosts career prospects.
Gain practical experience with real-world exercises and case studies.

Course Modules

Module 1: Prospecting

What is prospecting?
Success formula
Increasing success rate
Importance of gatekeepers
Elevator pitch

Module 2: Tele Calling

Techniques
Importance of tele calling challenges
Why scripts?
Pre-call ritual
Script
Things to remember
Drill for skill
Sales time management

Module 3: Objection Handling

Importance of objection
Techniques to handle objections
Script
Drill for skill
Qualifying methods
BANT / CHAMP

Module 4: Unify

Importance of objection
Techniques to handle objections
Script
Drill for skill
Qualifying methods
BANT / CHAMP

Module 5: Certification

Drill for skill
Case study
Assessment

Why Count on Learners Point?

Expert-Led Training – Learn from experienced sales professionals with years of industry knowledge.
Hands-on Learning – Engage in role-playing exercises and real-time cold calling simulations.
KHDA-Approved Certification – Gain recognition with a certification that enhances your credibility.
Flexible Learning Modes – Choose from classroom and online training options to suit your schedule.
Career Advancement – Develop skills that open doors to high-paying sales roles in Dubai and beyond.

Testimonials

Nadine Hani, Sales Manager
"Very informative and clear explanation by the lecturer. Enjoyed this module of Cold Calling. Will definitely help in my Sales pitch ;

Yusuf, Sales Executive
"Its actually great in terms of concept explanation. Looking forward to other courses as well. Cold Calling course training was a success"

Take control of your cold calling skills and turn every conversation into a business opportunity. Enroll in our Cold Calling Course in Dubai today!

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: 16 Hours

Customer Service Skills - Vavaru Institute for Management and Training , UAE, Dubai,Dubai

Tue, 28 May 2019 18:11:17 +04

This course is ideal for anyone seeking training in customer service and customer care. The majority of delegates attending our customer services courses are in customer facing or customer support roles, who want to develop their customer service skills and behaviours.

Defining Customer Service
• What does great service look like and feel like?
• Sharing our own experiences of good and bad service
• Responsibility for customer service
• Stepping into your customers’ shoes

Handling customer enquiries
• Customer contact model and service standards
• Creating lasting first impressions
• Building and maintaining rapport
• Using positive language and tone of voice

Establishing customer needs and responding to requests
• Questioning
• Active listening – including taking notes
• Summarising
Handling work based customer requests
• Identifying challenging customer requests
• Responding to challenging customer requests assertively

Service recovery
• Turning disappointment into delight
• Identifying the nature of customer complaints
• Responding to customer complaints
• Introducing colleagues to resolve customer service issue

Complaint handling practice
• Practise brief
• Practise sessions

Building customer relationships
• Relationship triangle – trust and loyalty
• What differentiates us from our competitors?
• Identifying ways to add value and exceed customer expectations
• Following up

Cost: 900 AED

Duration: 1 Day