• Identify and prioritise key accounts
• Increasing business revenue through effective CRM
• The importance of client care in the business environment
• Contribution of Customer care towards to quality service
• Understand the benefits of high-level CRM and the part it plays in client retention
• Understanding the service excellence and its strengths
• Necessary attitudes for inspiring customer service
• Develop the important skills necessary for an effective Customer Relationship Manager
• Building rapport and creating strong working relationships
• Effective Communication between the clients
• Understanding the importance of interpersonal contact and behaviour

Cost: 4250 USD

Duration: 5 Days

• Identify and prioritise key accounts
• Increasing business revenue through effective CRM
• The importance of client care in the business environment
• Contribution of Customer care towards to quality service
• Understand the benefits of high-level CRM and the part it plays in client retention
• Understanding the service excellence and its strengths
• Necessary attitudes for inspiring customer service
• Develop the important skills necessary for an effective Customer Relationship Manager
• Building rapport and creating strong working relationships
• Effective Communication between the clients
• Understanding the importance of interpersonal contact and behaviour 

Cost: 4250 USD

Duration: 5 Days

Cost: 1099 AED

Duration: 20 Hours

• 21 Hours of formal training to provide customer query resolution ;
• Weekday or Weekend Classes are available, depending upon your ;
• Learning to address customer needs after completing the course.
• Learning how to cater to customer needs and tailor their conflict.
• Enhance verbal and non-verbal customer communication skills after completing the ;
• Skills to have clear interaction with customers and resolve queries with confidence.
• Experts provide high-quality training to hone your skills with ;
• Get real-world scenarios learning to easily handle any type of conflict situation.

Cost: 1500 AED

Discount: 15% Off for Laimoon Users!

Duration: 30 To 40 Hours

• KHDA-Approved Training & Certification: Gain a recognised certificate upon course completion.
• 24 Hours of Intensive Learning: Led by industry experts for a comprehensive learning experience.
• Latest CRM Practices: Learn modern strategies for managing customer relationships.
• Flexible Payment Options: Convenient instalment plans available.

• CRM Fundamentals: Understanding B2B and B2C customer relationships.
• Customer Retention Techniques: Master tools for customer engagement and retention.
• Handling Customer Feedback: Use feedback for business improvement and innovation.
• Service Recovery Mechanisms: Learn to handle complaints and ensure customer satisfaction.
• CRM Technology: Explore modern tools like dashboards and data analysis techniques.

• The key role of the Customer Relationship Manager (CRM) in Developing a competitive edge
• Understanding the differences between Business-To-Business (B2B) Customer Relationship Management, and Business-ToConsumer (B2C) Customer Relationship Management
• Identifying barriers to providing exceptional customer service
• Understanding why the happy ‘Internal Customer’ is more motivated to provide exceptional ‘External Customer’ service
• Identifying the ‘Perception Points’ of your organization
• Detailed analysis of your ‘Perception Points’
• Understanding your customers’ changing needs
• The key steps of Customer Service Calculating
• Customer Lifetime Value (CLV)
• Changing Times – the impact of technology on CRM
• Understanding different Customer Feedback Mechanisms
• Creating a CRM dashboard – ‘What Gets Measured Can Be Improved!’

• Dealing with Queries, Questions, and Complaints
• Handling unreasonable requests effectively
• Creating an exceptional service recovery mechanism for
• enhancing customer retention
• Using Customer Feedback to innovate and ‘Stay Ahead of
• the Competition’
• The best practices in CRM – learning from highly relevant
• case studies
• How to create ‘Long-Term Loyal Customers’

• Completing our CRM course opens doors to better career opportunities, as companies seek professionals who can:
• Develop Customer Loyalty Programs: Build long-term customer relationships.
• Improve Service Quality: Implement best practices for customer satisfaction.
• Increase Business Growth: Leverage CRM strategies for revenue generation.
• Master CRM Tools: Gain hands-on experience with modern CRM systems.

Cost: 4000 AED

Discount: 50% Off for Laimoon Users!

Duration: Upto 24 Hours

Effective client relations are crucial for building trust and achieving common goals. This Client Relationship Management (CRM) course aims to enhance your CRM effectiveness by developing essential operational management skills, establishing a shared language for best practices, and equipping you with critical skills to manage client relations effectively.

Key Objectives:

• Develop long-term sustainable behavior change for more productive stakeholder management.
• Establish a common language for CRM best practices.
• Practice critical skills for managing client relations.
• Create a personal action plan and toolkit for continuous CRM improvement.

This interactive program focuses on 10 key success factors essential for team members collaborating with clients, vendors, and colleagues within your organization. Participants will engage in CRM learning solutions designed to maximize interaction, challenge perspectives, and foster skill development in a safe yet intensive environment.

Program Highlights:

• Personalized behavioral profile for self-assessment.
• Four days of highly interactive workshop activities and experiential learning.
• Ongoing peer and professional coaching activities for four months post-training.

Benefits of Attending:

• Enhance your understanding of effective Client Relationship Management techniques.
• Improve communication and collaboration skills with clients and stakeholders.
• Learn to anticipate client needs and manage conflicts effectively.
• Develop a toolkit for continuous improvement in CRM activities.
• Gain insights into recognizing and adapting to various cultural styles.

What You Will Learn:

After assessing your personal behavioral style, you will learn how to:

1. Develop and maintain strong long-distance client relations.
2. Identify stakeholders’ needs, roles, and strategies.
3. Adapt to client needs without compromising your stance.
4. Recognize and integrate into the client's cultural style.
5. Choose optimal communication channels to support client work.
6. Understand and navigate differences in corporate cultures.
7. Foster collaboration within your team.
8. Anticipate and address client needs proactively.
9. Analyze and communicate risks effectively.
10. Manage conflict and escalate internal issues judiciously.
11. Master 14 key skills that support CRM best practices.

Cost: 9175 AED

Duration: 4 Days