• ⇒ Course 01: Level 2 Diploma in Customer Service
• ⇒ Course 02: Phone-Based Customer Service
• ⇒ Course 03: Patient Customer Service Training
• ⇒ Course 04: Customer Service Fraud Officer
• ⇒ Course 05: Airport Management and Customer Service
• ⇒ Course 06: Customer Analytics Training
• ⇒ Course 07: Customer Relationship Management
• ⇒ Course 08: Know Your Customer (KYC)
• ⇒ Course 09: Customer Experience Manager
• ⇒ Course 10: Customer Complaint Handler
• ⇒ Course 11: Fast-Moving Consumer Goods
• ⇒ Course 12: Consumer Rights Awareness
• ⇒ Course 13: Contract Law & Consumer Protection
• ⇒ Course 14: Effective Communication Skills Course
• ⇒ Course 15: Marketing Sales Communication
• ⇒ Course 16: Business Training: Communication Skills
• ⇒ Course 17: Communication & Information Handling in Care
• ⇒ Course 18: Conflict Resolution
• ⇒ Course 19: Professional Telephone Receptionist Course
• ⇒ Course 20: Telesales Executive Training
• ⇒ Course 21: Email Etiquette
• ⇒ Course 22: Email Writing Training
• ⇒ Course 23: Email Marketing Strategies
• ⇒ Course 24: Business Etiquette and Professional Behavior
• ⇒ Course 25: The Secrets of Body Language
• ⇒ Course 26: Emotional Intelligence and Human Behaviour
• ⇒ Course 27: Public Speaking and Presentation Skill Course
• ⇒ Course 28: Dealing With Difficult People Training Course
• ⇒ Course 29: Problem Solving Techniques
• ⇒ Course 30: Business Intelligence Analyst

• Standout by earning a CPD Accredited Certificate upon completion.
• Gain lifetime access to the course materials and keep your skills on-check anytime.
• Our tutors are available 24/7 to answer your questions throughout the program.
• The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery).
• Enrol now in Level 2 Diploma in Customer Service to advance your career, and use the premium study materials from Apex Learning.

• Module 01: Introduction to Customer Service
• Module 02: Characteristics of Good Customer Service
• Module 03: Customer Relationship Management
• Module 04: Communicating with Customers
• Module 05: Handling Customer Complaints
• Module 06: Problem Solving Over the Phone
• Module 07: Improving Customer Service

• PDF Certificate: Free (Previously it was £*30 = £)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

Cost: 695 AED

Duration: Upto 145 Hours

• ⇒ Course 01: Level 2 Certificate in Customer Service
• ⇒ Course 02: Phone-Based Customer Service
• ⇒ Course 03: Patient Customer Service Training
• ⇒ Course 04: Customer Service Fraud Officer
• ⇒ Course 05: Airport Management and Customer Service
• ⇒ Course 06: Customer Analytics Training
• ⇒ Course 07: Customer Relationship Management
• ⇒ Course 08: Know Your Customer (KYC)
• ⇒ Course 09: Customer Experience Manager
• ⇒ Course 10: Customer Complaint Handler
• ⇒ Course 11: Fast-Moving Consumer Goods
• ⇒ Course 12: Consumer Rights Awareness
• ⇒ Course 13: Contract Law & Consumer Protection
• ⇒ Course 14: Effective Communication Skills Course
• ⇒ Course 15: Marketing Sales Communication
• ⇒ Course 16: Business Training: Communication Skills
• ⇒ Course 17: Communication & Information Handling in Care
• ⇒ Course 18: Conflict Resolution
• ⇒ Course 19: Professional Telephone Receptionist Course
• ⇒ Course 20: Telesales Executive Training
• ⇒ Course 21: Email Etiquette
• ⇒ Course 22: Email Writing Training
• ⇒ Course 23: Email Marketing Strategies
• ⇒ Course 24: Business Etiquette and Professional Behavior
• ⇒ Course 25: The Secrets of Body Language
• ⇒ Course 26: Emotional Intelligence and Human Behaviour
• ⇒ Course 27: Public Speaking and Presentation Skill Course
• ⇒ Course 28: Dealing With Difficult People Training Course
• ⇒ Course 29: Problem Solving Techniques
• ⇒ Course 30: Business Intelligence Analyst

• Standout by earning a CPD Accredited Certificate upon completion.
• Gain lifetime access to the course materials and keep your skills on-check anytime.
• Our tutors are available 24/7 to answer your questions throughout the program.
• The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery).
• Enrol now in Level 2 Certificate in Customer Service to advance your career, and use the premium study materials from Apex Learning.

• Module 01: Introduction to Customer Service
• Module 02: Characteristics of Good Customer Service
• Module 03: Customer Relationship Management
• Module 04: Communicating with Customers
• Module 05: Handling Customer Complaints
• Module 06: Problem Solving Over the Phone
• Module 07: Improving Customer Service

• PDF Certificate: Free (Previously it was £*30 = £)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

Cost: 695 AED

Duration: Upto 155 Hours

• ⇒ Course 01: Level 3 Certificate in Principles of Customer Service
• ⇒ Course 02: Phone-Based Customer Service
• ⇒ Course 03: Patient Customer Service Training
• ⇒ Course 04: Customer Service Fraud Officer
• ⇒ Course 05: Airport Management and Customer Service
• ⇒ Course 06: Customer Analytics Training
• ⇒ Course 07: Customer Relationship Management
• ⇒ Course 08: Know Your Customer (KYC)
• ⇒ Course 09: Customer Experience Manager
• ⇒ Course 10: Customer Complaint Handler
• ⇒ Course 11: Fast-Moving Consumer Goods
• ⇒ Course 12: Consumer Rights Awareness
• ⇒ Course 13: Contract Law & Consumer Protection
• ⇒ Course 14: Effective Communication Skills Course
• ⇒ Course 15: Marketing Sales Communication
• ⇒ Course 16: Business Training: Communication Skills
• ⇒ Course 17: Communication & Information Handling in Care
• ⇒ Course 18: Conflict Resolution
• ⇒ Course 19: Professional Telephone Receptionist Course
• ⇒ Course 20: Telesales Executive Training
• ⇒ Course 21: Email Etiquette
• ⇒ Course 22: Email Writing Training
• ⇒ Course 23: Email Marketing Strategies
• ⇒ Course 24: Business Etiquette and Professional Behavior
• ⇒ Course 25: The Secrets of Body Language
• ⇒ Course 26: Emotional Intelligence and Human Behaviour
• ⇒ Course 27: Public Speaking and Presentation Skill Course
• ⇒ Course 28: Dealing With Difficult People Training Course
• ⇒ Course 29: Problem Solving Techniques
• ⇒ Course 30: Business Intelligence Analyst

• Standout by earning a CPD Accredited Certificate upon completion.
• Gain lifetime access to the course materials and keep your skills on-check anytime.
• Our tutors are available 24/7 to answer your questions throughout the program.
• The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery).
• Enrol now in Level 3 Certificate in Principles of Customer Service to advance your career, and use the premium study materials from Apex Learning.

• Module 01: Who We Are and What We Do
• Module 02: Establishing Your Attitude
• Module 03: Identifying and Addressing Customer Needs
• Module 04: Generating Return Business
• Module 05: In-Person Customer Service
• Module 06: Giving Customer Service Over the Phone
• Module 07: Providing Electronic Customer Service
• Module 08: Recovering Difficult Customers
• Module 09: Understanding When to Escalate

• PDF Certificate: Free (Previously it was £*30 = £)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

Cost: 695 AED

Duration: Upto 160 Hours

• ⇒ Course 01: Level 1 Diploma in Customer Service
• ⇒ Course 02: Phone-Based Customer Service
• ⇒ Course 03: Patient Customer Service Training
• ⇒ Course 04: Customer Service Fraud Officer
• ⇒ Course 05: Airport Management and Customer Service
• ⇒ Course 06: Customer Analytics Training
• ⇒ Course 07: Customer Relationship Management
• ⇒ Course 08: Know Your Customer (KYC)
• ⇒ Course 09: Customer Experience Manager
• ⇒ Course 10: Customer Complaint Handler
• ⇒ Course 11: Fast-Moving Consumer Goods
• ⇒ Course 12: Consumer Rights Awareness
• ⇒ Course 13: Contract Law & Consumer Protection
• ⇒ Course 14: Effective Communication Skills Course
• ⇒ Course 15: Marketing Sales Communication
• ⇒ Course 16: Business Training: Communication Skills
• ⇒ Course 17: Communication & Information Handling in Care
• ⇒ Course 18: Conflict Resolution
• ⇒ Course 19: Professional Telephone Receptionist Course
• ⇒ Course 20: Telesales Executive Training
• ⇒ Course 21: Email Etiquette
• ⇒ Course 22: Email Writing Training
• ⇒ Course 23: Email Marketing Strategies
• ⇒ Course 24: Business Etiquette and Professional Behaviour
• ⇒ Course 25: The Secrets of Body Language
• ⇒ Course 26: Emotional Intelligence and Human Behaviour
• ⇒ Course 27: Public Speaking and Presentation Skills Course
• ⇒ Course 28: Dealing With Difficult People Training Course
• ⇒ Course 29: Problem Solving Techniques
• ⇒ Course 30: Business Intelligence Analyst

• Standout by earning a CPD Accredited Certificate upon completion.
• Gain lifetime access to the course materials and keep your skills on-check anytime.
• Our tutors are available 24/7 to answer your questions throughout the program.
• The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery).

• Module 01: Introduction to Customer Service
• Module 02: Characteristics of Good Customer Service
• Module 03: Customer Relationship Management
• Module 04: Communicating with Customers
• Module 05: Handling Customer Complaints
• Module 06: Problem Solving Over the Phone
• Module 07: Improving Customer Service

• PDF Certificate: Free (Previously it was £*30 = £)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

Cost: 695 AED

Duration: Upto 150 Hours

•  Course 01: Level 2 Certificate in Principles of Customer Service
•  Course 02: Phone-Based Customer Service
•  Course 03: Patient Customer Service Training
•  Course 04: Customer Service Fraud Officer
•  Course 05: Airport Management and Customer Service
•  Course 06: Customer Analytics Training
•  Course 07: Customer Relationship Management
•  Course 08: Know Your Customer (KYC)
•  Course 09: Customer Experience Manager
•  Course 10: Customer Complaint Handler
•  Course 11: Fast-Moving Consumer Goods
•  Course 12: Consumer Rights Awareness
•  Course 13: Contract Law & Consumer Protection
•  Course 14: Effective Communication Skills Course
•  Course 15: Marketing Sales Communication
•  Course 16: Business Training: Communication Skills
•  Course 17: Communication & Information Handling in Care
•  Course 18: Conflict Resolution
•  Course 19: Professional Telephone Receptionist Course
•  Course 20: Telesales Executive Training
•  Course 21: Email Etiquette
•  Course 22: Email Writing Training
•  Course 23: Email Marketing Strategies
•  Course 24: Business Etiquette and Professional Behavior
•  Course 25: The Secrets of Body Language
•  Course 26: Emotional Intelligence and Human Behaviour
•  Course 27: Public Speaking and Presentation Skill Course
•  Course 28: Dealing With Difficult People Training Course
•  Course 29: Problem Solving Techniques
•  Course 30: Business Intelligence Analyst

• Receive a Free CPD Accredited Certificate upon completion of this course
• Get a free student ID card with this Training Program [Extra £ charge for international shipment]
• Enjoy instant access to the course
• Learn this course from anywhere in the world
• Affordable and easy-to-understand this course
• Fully online, engaging lessons with voiceover audio
• Lifetime access to the course materials
• 24/7 tutor support to the course

• Introduction to Patient Customer Service
• Effective Patient Customer Service Training
• Areas of Patient Customer Service
• Customer Service Operative Skills
• Organising Schedules
• Medical Jargon and Terminology
• Effective Filing Systems in Medical Offices
• Patient Customer Service Soft Skills
• What Customer Service Is to Different Medical Professionals
• Providing Customer Service and Support to Colleagues
• Handling Difficult Customers

• PDF Certificate: Free (Previously it was £*30 = £300)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

• Customer Service Advisor – £18,000 to £24,000 
• Call Centre Manager – £26,000 to £36,000
• Customer Support Specialist – £20,000 to £30,000
• Client Relationship Manager – £35,000 to £45,000

Cost: 695 AED

Duration: Upto 150 Hours

• ⇒ Course 01: Customer Service Management
• ⇒ Course 02: Effective Communication Skills
• ⇒ Course 03: Customer Relationship Management
• ⇒ Course 04: Sales: Psychology of Customers
• ⇒ Course 05: Retail Customer Service Training
• ⇒ Course 06: Phone-Based Customer Service
• ⇒ Course 07: Patient Customer Service Training
• ⇒ Course 08: Mastering Customer Insights
• ⇒ Course 09: Know Your Customer (KYC)
• ⇒ Course 10: Consumer Rights Awareness
• ⇒ Course 11: Corporate & Strategic Communication Skills for Managers
• ⇒ Course 12: Communication Skills in Health and Social Care
• ⇒ Course 13: Business English and Communication
• ⇒ Course 14: Assertiveness Communication Skills using Positive Psychology
• ⇒ Course 15: HR – Crisis Communication
• ⇒ Course 16: Leadership & Management Diploma
• ⇒ Course 17: Effective Listening Skills for Leaders
• ⇒ Course 18: Telephone Skills Diploma
• ⇒ Course 19: Telesales Executive Training
• ⇒ Course 20: Conflict Resolution
• ⇒ Course 21: Email Etiquette
• ⇒ Course 22: Giving and Receiving Feedback
• ⇒ Course 23: Emotional Intelligence and Human Behaviour
• ⇒ Course 24: Problem-Solving and Decision Making
• ⇒ Course 25: Cross-Cultural Awareness Training
• ⇒ Course 26: Time Management
• ⇒ Course 27: Stress Management
• ⇒ Course 28: Negotiation Essential Skills – Level 3
• ⇒ Course 29: Sales and Marketing Skills Level 3
• ⇒ Course 30: Media and Public Relations

• Master essential customer service and relationship management techniques.
• Learn effective communication strategies for phone-based and retail customer service.
• Develop conflict resolution skills, negotiation tactics, and emotional intelligence essential in customer service.
• Understand CRM systems and how to leverage them for better customer service engagement.

• Who We Are and What We Do
• Establishing Your Attitude
• Identifying and Addressing Customer Needs
• Generating Return Business
• In-Person Customer Service
• Giving Customer Service over the Phone
• Providing Electronic Customer Service
• Recovering Difficult Customers
• Module Nine – Understanding When to Escalate

• PDF Certificate: Free (Previously it was £*30 = £)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

Cost: 698 AED

Duration: Upto 130 Hours

Cost: 55 NZD

Duration: Upto 2 Hours

• What is assertiveness?
• Passive, aggressive, and assertive behaviours
• Benefits of being assertive

• Identifying your strengths
• Techniques to boost confidence
• Power poses and mindset shifts

• Understanding emotional triggers
• Emotional regulation
• Empathy and assertive expression

• Verbal and non-verbal communication
• “I” statements vs. blaming language
• Listening skills and active response

• Handling rejection or criticism
• Saying “no” without guilt
• Navigating conversations with friends and family

• Setting professional boundaries
• Dealing with difficult colleagues or managers
• Requesting feedback, promotions, or changes

• Identifying limiting beliefs
• Cognitive-behavioral strategies
• Techniques for speaking up under pressure

• The connection between esteem and assertiveness
• Building self-worth
• Daily practices to maintain a healthy self-image

• Learn from practical, real-world examples
• Easy-to-follow content with guided exercises
• Accessible on any device, any time
• Lifetime access and downloadable resources
• UK & internationally recognised certificate
• Expert tutor support and 24/7 learner assistance

Cost: 55 AED

Duration: Upto 1 Hour

• Understand the key principles of a Customer Service Executive.
• Learn strategies for customer satisfaction and loyalty.
• Explore effective communication techniques for engagement.
• Analyse problem-solving methods in customer interactions.
• Examine approaches to generating return business.
• Study strategies for handling difficult customer situations.
• Investigate digital and phone-based customer service dynamics.
• Gain insights into escalation and service recovery processes.

• Professionals aiming to master service excellence.
• Business owners seeking to enhance customer interactions.
• Client relations specialists looking for structured learning.
• Sales and support teams improving engagement strategies.
• Corporate executives focusing on service optimization.
• Anyone passionate about customer satisfaction and retention.

• Customer Service Executive - £25-45k/year
• Client Relations Coordinator - £28-50k/year
• Service Operations Analyst - £30-55k/year
• Business Support Specialist - £27-48k/year
• Customer Retention Officer - £29-50k/year
• Call Center Operations Manager - £30-52k/year

• Module One: Who We Are and What We Do
• Module Two: Establishing Your Attitude
• Module Three: Identifying and Addressing Customer Needs
• Module Four: Generating Return Business
• Module Five: In-Person Customer Service
• Module Six: Giving Customer Service over the Phone
• Module Seven: Providing Electronic Customer Service
• Module Eight: Recovering Difficult Customers
• Module Nine: Understanding When to Escalate

Cost: 9.99 GBP

Duration: Upto 3 Hours

• Understand the importance of quality service to business success
• Learn how to increase customer satisfaction and loyalty
• Apply professional customer service techniques across channels
• Discover strategies to handle difficult interactions
• Explore methods to retain customers through service
• Recognise the financial impact of great customer care
• Build confidence in delivering clear and supportive communication
• Understand customer expectations and decision-making behaviours

• Frontline staff wanting to enhance service skills
• Team leaders aiming to improve department performance
• Entrepreneurs building customer-centric businesses
• Career changers entering client-facing roles
• Sales professionals seeking to boost repeat business
• Anyone committed to delivering exceptional service

• Customer Experience Specialist – £22-35k/year
• Client Relations Manager – £26-42k/year
• Customer Success Representative – £24-38k/year
• Service Quality Coordinator – £28-45k/year
• Call Center Team Leader – £25-40k/year
• Customer Care Consultant – £30-50k/year

• Module 1: WHY Customer Service Is CRITICAL To Your Business!
• Module 2: Good Isn’t Good Enough!
• Module 3: We Are ALL in the “Helping Field”
• Module 4: Providing “Concierge” Level Of Service
• Module 5: The 5 Tenets Of TQM
• Module 6: How To Boost Customer Satisfaction
• Module 7: How To Avoid The 10 Deadly Sins Of Customer Service!
• Module 8: More Money–Through Customer Retention
• Module 9: How Much Is A Customer Worth?
• Module 10: Do You Understand Your Customer?
• Module 11: Dealing With Difficult Customers
• Module 12: “LEAP” Into Customer Service!
• Module 13: Exceptional Phone Service
• Module 14: WHY Customers Buy From YOU! 

Cost: 9.99 GBP

Duration: Upto 3 Hours

• Course 01: Level 2 Certificate in Principles of Customer Service
• Course 02: Phone-Based Customer Service
• Course 03: Patient Customer Service Training
• Course 04: Customer Service Fraud Officer
• Course 05: Airport Management and Customer Service
• Course 06: Customer Analytics Training
• Course 07: Customer Relationship Management
• Course 08: Know Your Customer (KYC)
• Course 09: Customer Experience Manager
• Course 10: Customer Complaint Handler
• Course 11: Fast-Moving Consumer Goods
• Course 12: Consumer Rights Awareness
• Course 13: Contract Law & Consumer Protection
• Course 14: Effective Communication Skills Course
• Course 15: Marketing Sales Communication
• Course 16: Business Training: Communication Skills
• Course 17: Communication & Information Handling in Care
• Course 18: Conflict Resolution
• Course 19: Professional Telephone Receptionist Course
• Course 20: Telesales Executive Training
• Course 21: Email Etiquette
• Course 22: Email Writing Training
• Course 23: Email Marketing Strategies
• Course 24: Business Etiquette and Professional Behavior
• Course 25: The Secrets of Body Language
• Course 26: Emotional Intelligence and Human Behaviour
• Course 27: Public Speaking and Presentation Skill Course
• Course 28: Dealing With Difficult People Training Course
• Course 29: Problem Solving Techniques
• Course 30: Business Intelligence Analyst

• Get a Free CPD Accredited Certificate upon completion of this course
• Get a free student ID card with this Training program (£10 postal charge will be applicable for international delivery)
• This course is affordable and simple to understand
• This course is entirely online, interactive lesson with voiceover audio
• Get Lifetime access to the course materials
• This course comes with 24/7 tutor support

• Module 01: Understanding Customer Service
• Module 02: Focusing on the Customer
• Module 03: Customer Service and the Telephone
• Module 04: Handling Complaints
• Module 05: Enduring Stress
• Module 06: Business Communication
• Module 07: Verbal and Non-verbal Communication
• Module 08: Written Communication
• Module 09: Electronic Communication
• Module 10: Communicating with Graphics
• Module 11: Effectively Working for Your Boss
• Module 12: Identifying Goals
• Module 13: Effective Energy Distribution
• Module 14: Working with Your Personal Style
• Module 15: Building Your Toolbox
• Module 16: Establishing Your Action Plan

• PDF Certificate: Free (Previously it was £*30 = £390)
• CPD Hard Copy Certificate: Free (For The First Course: Previously it was £)

Cost: 698 AED

Discount: 90% Off for Laimoon Users!

Duration: Upto 150 Hours

• Enhances customer satisfaction – Learn to communicate effectively and resolve customer queries professionally.
• Improves problem-solving skills – Develop strategies to handle difficult customers and challenging situations.
• Boosts professionalism – Master phone etiquette, active listening, and rapport-building techniques.
• Strengthens sales and persuasion skills – Understand how to turn inquiries into successful business opportunities.
• Meets industry standards – Get trained in the best Call Centre UAE practices that align with global customer service benchmarks.

• Master communication techniques to deliver excellent customer support.
• Develop active listening and problem-solving skills for handling customer inquiries efficiently.
• Gain confidence in handling call centre operations and improving response times.
• Learn industry-proven strategies to build customer trust and loyalty.
• Enhance career opportunities with a KHDA-approved Call Centre Certification.
• Gain hands-on experience through role-playing exercises and real-world scenarios.

• Introduction
• Training Objectives
• Pre-Assignment Review

• Defining Buying Motives
• Establishing a Call Strategy
• Prospecting
• Qualifying
• Q&A Session

• Getting Beyond the Gate Keeper
• Controlling the Call
• Difficult Customers
• Reporting
• Q&A Session

• Preparation
• Building Rapport
• Speaking Clearly - Tone of Voice
• Effective Listening
• Showing Empathy
• Q&A Session

• Self-Assessments
• Scripting Techniques
• Utilizing Sales Scripts
• Making the Script Your Own
• Cheat Sheets
• The Sales Dashboard
• Q&A Session

• S = Situation
• T = Task
• A = Action
• R = Result
• Q&A Session

• Open Questions
• Closed Questions
• Ignorant Redirection
• Positive Redirection
• Negative Redirection
• Multiple Choice Redirection
• Q&A Session

• Benchmark Metrics
• Performance Breakdown
• Implementing Improvements
• Benefits
• Q&A Session

• The Importance of Goals
• SMART Goals
• Staying Committed
• Motivation
• Overcoming Limitations
• Q&A Session

• Six Success Factors
• Staying Customer Focused
• The Art of Telephone Persuasion
• Telephone Selling Techniques
• Q&A Session

• Industry-Expert Trainers – Learn from experienced professionals in Call Centre Dubai operations.
• Practical Training Approach – Engage in real-life case studies, role-playing, and interactive activities.
• KHDA-Recognized Certification – Earn a certification that enhances career prospects in the UAE and beyond.
• Flexible Learning Options – Choose between online and in-person training based on your preference.
• Career Advancement – Gain valuable skills that make you a sought-after professional in customer service roles.

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: 26 Hours

• ⇒ Course 01: Customer Service
• ⇒ Course 02: Customer Service for Hospitality
• ⇒ Course 03: Phone-Based Customer Service
• ⇒ Course 04: Retail Customer Service Training
• ⇒ Course 05: Patient Customer Service Training
• ⇒ Course 06: Fundamentals of Quality Management
• ⇒ Course 07: Quality Tools and Problem-Solving Methods
• ⇒ Course 08: Certificate in Know Your Customer & Customer Due Diligence
• ⇒ Course 09: Customer Relationship Management
• ⇒ Course 10: Mastering Customer Insights
• ⇒ Course 11: Sales: Psychology of Customers
• ⇒ Course 12: Business Intelligence Analyst Course
• ⇒ Course 13: Digital Marketing and Advertising Level 3
• ⇒ Course 14: Credit Analyst
• ⇒ Course 15: Sales Negotiation Training
• ⇒ Course 16: Investment Analyst
• ⇒ Course 17: Conflict Resolution
• ⇒ Course 18: Data Analysis and Forecasting in Excel
• ⇒ Course 19: Affiliate Marketing
• ⇒ Course 20: Visual Merchandising
• ⇒ Course 21: Introduction To CPA Marketing
• ⇒ Course 22: Lead Generation with Attraction Marketing for Business
• ⇒ Course 23: Level 3 E-commerce Management
• ⇒ Course 24: Facebook Marketing Strategy for Business
• ⇒ Course 25: Leadership & Management Diploma
• ⇒ Course 26: Consumer Rights Awareness
• ⇒ Course 27: Sales and Marketing Coordinator
• ⇒ Course 28: Document Control
• ⇒ Course 29: Time Management
• ⇒ Course 30: Foundation in Emotional Intelligence

• Develop a deep understanding of customer service principles and practices.
• Master various customer service techniques across different industries.
• Gain proficiency in quality management tools and problem-solving methodologies.
• Acquire skills in data analysis and customer insights for informed decision-making.
• Develop strong leadership and interpersonal abilities for effective team management.
• Enhance knowledge of marketing and sales strategies to drive customer acquisition and retention.

• Standout by earning a CPD Accredited Certificate upon completion.
• Gain lifetime access to the course materials and keep your skills on-check anytime.
• Our tutors are available 24/7 to answer your questions throughout the program.
• The program has been designed to be clear and easy to understand
• Receive a free Student ID Card as part of the program (£10 applicable for international delivery).

• Module One: Who We Are and What We Do
• Module Two: Establishing Your Attitude
• Module Three: Identifying and Addressing Customer Needs
• Module Four: Generating Return Business
• Module Five: In-Person Customer Service
• Module Six: Giving Customer Service over the Phone
• Module Seven: Providing Electronic Customer Service
• Module Eight: Recovering Difficult Customers
• Module Nine: Understanding When to Escalate

• PDF Certificate: Free (Previously it was £*30 = £)
• Hard Copy Certificate: Free (For The Title Course: Previously it was £)

Cost: 698 AED

Duration: Upto 145 Hours

• Effective lead generation: Learn how to create opportunities through B2B cold calling and generate quality leads.
• Overcome rejection: Gain confidence in handling objections and turning potential rejections into opportunities.
• Improve sales communication: Understand how to engage prospects with compelling conversations that capture their attention.
• Enhance persuasion skills: Learn how to influence decision-makers and convince them to explore your offerings.
• Increase sales success rate: Master the structure of a successful sales call to boost conversions and business growth.

• Develop confidence to make sales calls without hesitation.
• Learn proven strategies to increase engagement and rapport with potential clients.
• Master objection-handling techniques to keep conversations flowing smoothly.
• Improve time management and call planning for more productive interactions.
• Receive a Cold Calling Certification that boosts career prospects.
• Gain practical experience with real-world exercises and case studies.

• What is prospecting?
• Success formula
• Increasing success rate
• Importance of gatekeepers
• Elevator pitch

• Techniques
• Importance of tele calling challenges
• Why scripts?
• Pre-call ritual
• Script
• Things to remember
• Drill for skill
• Sales time management

• Importance of objection
• Techniques to handle objections
• Script
• Drill for skill
• Qualifying methods
• BANT / CHAMP

• Importance of objection
• Techniques to handle objections
• Script
• Drill for skill
• Qualifying methods
• BANT / CHAMP

• Drill for skill
• Case study
• Assessment

• Expert-Led Training – Learn from experienced sales professionals with years of industry knowledge.
• Hands-on Learning – Engage in role-playing exercises and real-time cold calling simulations.
• KHDA-Approved Certification – Gain recognition with a certification that enhances your credibility.
• Flexible Learning Modes – Choose from classroom and online training options to suit your schedule.
• Career Advancement – Develop skills that open doors to high-paying sales roles in Dubai and beyond.

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: 16 Hours

•  Course 01: Retail Management Skills
•  Course 02: Retail Assistant
•  Course 03: Retail Data Analytics
•  Course 04: Understanding Retail Operations
•  Course 05: Fast-Moving Consumer Goods
•  Course 06: Logistics Management
•  Course 07: Logistics of Crude Oil and Petroleum Products
•  Course 08: Supply Chain Management
•  Course 09: Supply Chain Advisor
•  Course 10: Supply Chain Operations Analyst
•  Course 11: Warehouse Management
•  Course 12: Warehouse Associate
•  Course 13: Warehouse Operative
•  Course 14: Warehouse Safety Training
•  Course 15: Transport Management
•  Course 16: Transport Planning
•  Course 17: Diploma in Operations Management
•  Course 18: Procurement Administrator Training
•  Course 19: Product Management
•  Course 20: Inventory Management
•  Course 21: Inventory Controller
•  Course 22: Compliance and Risk Management
•  Course 23: Merchandising
•  Course 24: Modern Manufacturing Training
•  Course 25: Good Manufacturing Practice (GMP)
•  Course 26: Financial Management
•  Course 27: Customer Relationship Management
•  Course 28: Forklift Training
•  Course 29: Large Goods Vehicle (LGV)
•  Course 30: LOLER Training

• Get a Free CPD Accredited Certificate upon completion of this course
• Get a free student ID card with this Training program (£10 postal charge will be applicable for international delivery)
• This course is affordable and simple to understand
• This course is entirely online, interactive lesson with voiceover audio
• Get Lifetime access to the course materials
• This course comes with 24/7 tutor support

• Module 01: Introduction
• Module 02: Retail Strategy
• Module 03: Retail Buying and Merchandising
• Module 04: Retail Pricing
• Module 05: Supply Chain Management in Retailing
• Module 06: The Sales Process and Dealing with Customers at the Checkout
• Module 07: Importance of Consumer Behaviour
• Module 08: Taking Trends and Targeting Customers Effectively
• Module 09: The Importance of Communicating with Customers
• Module 10: Choosing a Retail Location
• Module 11: Retail Psychology
• Module 12: Negotiate the Right Deal with Suppliers
• Module 13: Develop Store Security Procedures
• Module 14: Management Skills for Leading Your Team
• Module 15: Selling in Multiple Channels
• Module 16: Retail Brand Management
• Module 17: Health & Safety for Retail Stores
• Module 18: Consumer Rights Act

• Module 01: Introduction
• Module 02: Retail Strategy
• Module 03: The Sales Process and Dealing with Customers at the Checkout
• Module 04: Importance of Consumer Behaviour
• Module 05: The Importance of Communicating with Customers
• Module 06: Retail Psychology
• Module 07: Consumer Rights Act

• Module 1: Introduction to Retail Analytics
• Module 2: Retail Psychology
• Module 3: Retail and Data Analytics
• Module 4: Benefits of Retail Analytics
• Module 5: Retail Strategy
• Module 6: Retail Buying and Merchandising
• Module 7: Forecasting
• Module 8: Retail Pricing
• Module 9: Analytics Software
• Module 10: Supply Chain Management in Retailing
• Module 11: The Sales Process and Dealing with Customers at the Checkout
• Module 12: Selling in Multiple Channels
• Module 13: Taking Trends and Targeting Customers Effectively

• PDF Certificate: Free (Previously it was £*11 = £143)
• CPD Hard Copy Certificate: Free (For The First Course: Previously it was £)

• Students seeking mastery in this field
• Professionals seeking to enhance their skills
• Anyone who is passionate about this topic

Cost: 680 AED

Discount: 90% Off for Laimoon Users!

Duration: Upto 130 Hours

• CPD-UK Accredited Certification: Earn a globally recognised credential.
• 24 Hours of Expert-Led Training: Learn from industry professionals.
• Comprehensive Curriculum: 9 modules covering planning, mentoring, teamwork, HR procedures, and more.
• Master Complaint Handling: Develop strategies to handle complex customer situations effectively.
• Flexible Payment Options: Convenient instalment plans available.

• The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.

• Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers.

• Customer service strategy development enters the discussion in unit 3, which centres largely around the establishment of objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.

• The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.

• Precisely how, why, where and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods and how to incorporate customer service excellence in all aspects of training and development.

• The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.

• The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.

• Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, better-understanding customer behaviour, and ultimately how to turn an unprofitable customer into a profitable customer.

• The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.

Cost: 3500 AED

Discount: 50% Off for Laimoon Users!

Duration: 24 Hours

• Learn about the attachment and relation-building in childhood
• Get familiar with the factors that influence social, cognitive, and emotional development of children
• You’ll also get a crystal clear idea about personality and intellectual development of children
• Understand the stages of language and moral development
• Learn about the challenges of different stages of childhood
• You’ll also learn about how to tackle the challenges and become proficient in this field

• Save Money: Affordable study options that fit your budget.
• Fit it In: Study anytime, anywhere with flexible online access.
• Learn at Your Pace: Master concepts on your own schedule.
• Globally Recognized: Earn an accredited qualification valued worldwide.
• Never Get Stuck: 24/7 email and live chat support to answer your questions.

• Interacting directly with customers and providing excellent service.
• Creating a customer-centric culture within their organizations.
• Developing customer service skills within their teams.
• Building relationships with customers and closing deals

• PDF Certificate + PDF Transcript: £
• Hardcopy Certificate + Hardcopy Transcript: £
• Both (PDF + Hardcopy): £

• Customer Success Manager
• Sales Representative
• Customer Service Representative
• Social Media Manager
• Customer Service Trainer

Cost: 4.99 GBP

Discount: 94% Off for Laimoon Users!

Duration: Upto 1 Year

• Learn about the attachment and relation-building in childhood
• Get familiar with the factors that influence social, cognitive, and emotional development of children
• You’ll also get a crystal clear idea about personality and intellectual development of children
• Understand the stages of language and moral development
• Learn about the challenges of different stages of childhood
• You’ll also learn about how to tackle the challenges and become proficient in this field

• Save Money: Affordable study options that fit your budget.
• Fit it In: Study anytime, anywhere with flexible online access.
• Learn at Your Pace: Master concepts on your own schedule.
• Globally Recognized: Earn an accredited qualification valued worldwide.
• Never Get Stuck: 24/7 email and live chat support to answer your questions.

• Equips with the knowledge and confidence they need to navigate the marketplace effectively.
• Explores consumer rights specific to online transactions, protecting you from potential pitfalls and ensuring a safe and secure online shopping experience
• Help them ensure they are compliant with consumer protection laws and build trust with their customers
• Empowers individuals with the knowledge of their rights under GDPR, allowing them to control their personal data and hold businesses accountable.

• PDF Certificate + PDF Transcript: £
• Hardcopy Certificate + Hardcopy Transcript: £
• Both (PDF + Hardcopy): £

• Contract Lawyer
• Consumer Protection Specialist
• Marketing or Sales Professional
• Customer Service Representative
• Journalist or Content Creator

Cost: 4.99 GBP

Discount: 94% Off for Laimoon Users!

Duration: Upto 1 Year

• Expert Guidance: Learn directly from industry leaders who bring expertise.
• Experience: Engage in exercises and live case studies to cement your learning.
• Accredited Certification: Earn a CPD QS Accredited certificate to boost your career prospects (certificate fees apply).
• Expand Your Network: Connect with professionals in your field to build valuable career relationships.
• Learn on Your Terms: Study at your own pace, from anywhere, on any device.
• Enhance Your CV: This course will add significant value to your CV, making you stand out to potential employers.

• Develop a robust understanding of the Retail Industry and its market dynamics.
• Analyse and interpret Buyer Behaviours to improve business strategies.
• Apply effective techniques to influence consumer decisions.
• Enhance supply chain and inventory management skills.
• Strengthen critical thinking for addressing competitive challenges.

• Comprehensive Learning: We cover every crucial aspect of  Retail Industry and Buyer Behaviours to give you a complete skill set.
• Career Boosting Results: Graduates have seen significant career progress and job opportunities.
• Affordable and Accessible: Get the best value with flexible learning that fits your schedule and budget.
• Excellent Customer Support: Our dedicated support team is always ready to assist you with any questions or concerns.
• Up-to-Date Content: We regularly update our course materials to ensure you learn the latest skills and techniques in the field.

Cost: 20 USD

Duration: Upto 2 Hours

• ⇒ Course 01: The Care Certificate Preparation Standards (1 to 15)
• ⇒ Course 02: Observation Skills for Carers
• ⇒ Course 03: Dementia Care Worker
• ⇒ Course 04: Nanny Care Worker
• ⇒ Course 05: Adult Social Care
• ⇒ Course 06: Diabetes Care Diploma
• ⇒ Course 07: Ambulance Care Assistant
• ⇒ Course 08: Domiciliary Care
• ⇒ Course 09: End of Life Care
• ⇒ Course 10: Childcare Level 3
• ⇒ Course 11: Level 3 Residential Childcare Worker
• ⇒ Course 12: Care Planning and Record Keeping
• ⇒ Course 13: Foundations of Health and Social Care
• ⇒ Course 14: Healthcare Assistant Training
• ⇒ Course 15: Foundations of Health and Social Care
• ⇒ Course 16: Leadership for Health and Social Care in UK Health System
• ⇒ Course 17: Maternity Care Assistant Course
• ⇒ Course 18: Paediatric Care Course
• ⇒ Course 19: Pregnancy Care
• ⇒ Course 20: Mental Health Care Training – MCA & DOLS | Online Course
• ⇒ Course 21: Risk Management in Adult Care
• ⇒ Course 22: Social Care
• ⇒ Course 23: Support Worker
• ⇒ Course 24: Childminder & Nursery Worker
• ⇒ Course 25: Family Support Worker Diploma
• ⇒ Course 26: Health & Safety Training for Homeworkers
• ⇒ Course 27: Mental Health Nursing and Support Worker
• ⇒ Course 28: Infection Control
• ⇒ Course 29: First Aid at Work
• ⇒ Course 30: Communication Skills in Health and Social Care

• Standout by earning a CPD Accredited Certificate upon completion.
• Gain lifetime access to the course materials and keep your skills on-check anytime.
• Our tutors are available 24/7 to answer your questions throughout the program.
• The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery).

Cost: 799 AED

Discount: 50% Off for Laimoon Users!

Duration: Upto 150 Hours

• 21 Hours of formal training to provide customer query resolution ;
• Weekday or Weekend Classes are available, depending upon your ;
• Learning to address customer needs after completing the course.
• Learning how to cater to customer needs and tailor their conflict.
• Enhance verbal and non-verbal customer communication skills after completing the ;
• Skills to have clear interaction with customers and resolve queries with confidence.
• Experts provide high-quality training to hone your skills with ;
• Get real-world scenarios learning to easily handle any type of conflict situation.

Cost: 1500 AED

Discount: 15% Off for Laimoon Users!

Duration: 30 To 40 Hours

• ⇒ Course 01: Customer Service
• ⇒ Course 02: Customer Service for Hospitality
• ⇒ Course 03: Phone-Based Customer Service
• ⇒ Course 04: Retail Customer Service Training
• ⇒ Course 05: Patient Customer Service Training
• ⇒ Course 06: Fundamentals of Quality Management
• ⇒ Course 07: Quality Tools and Problem-Solving Methods
• ⇒ Course 08: Certificate in Know Your Customer & Customer Due Diligence
• ⇒ Course 09: Customer Relationship Management
• ⇒ Course 10: Mastering Customer Insights
• ⇒ Course 11: Sales: Psychology of Customers
• ⇒ Course 12: Business Intelligence Analyst Course
• ⇒ Course 13: Digital Marketing and Advertising Level 3
• ⇒ Course 14: Credit Analyst
• ⇒ Course 15: Sales Negotiation Training
• ⇒ Course 16: Investment Analyst
• ⇒ Course 17: Conflict Resolution
• ⇒ Course 18: Data Analysis and Forecasting in Excel
• ⇒ Course 19: Affiliate Marketing
• ⇒ Course 20: Visual Merchandising
• ⇒ Course 21: Introduction To CPA Marketing
• ⇒ Course 22: Lead Generation with Attraction Marketing for Business
• ⇒ Course 23: Level 3 E-commerce Management
• ⇒ Course 24: Facebook Marketing Strategy for Business
• ⇒ Course 25: Leadership & Management Diploma
• ⇒ Course 26: Consumer Rights Awareness
• ⇒ Course 27: Sales and Marketing Coordinator
• ⇒ Course 28: Document Control
• ⇒ Course 29: Time Management
• ⇒ Course 30: Foundation in Emotional Intelligence

• Standout by earning a CPD Accredited Certificate upon completion.
• Gain lifetime access to the course materials and keep your skills on-check anytime.
• Our tutors are available 24/7 to answer your questions throughout the program.
• The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery).

Cost: 799 AED

Discount: 50% Off for Laimoon Users!

Duration: Upto 135 Hours

• Course 01: Customer Relationship Management
• Course 02: Customer Service Manager Training and Front Desk Certification
• Course 03: Complete Customer Service and Communication Skills
• Course 04: Retail Customer Service & Effective Customer Targeting
• Course 05: Customer Service Fraud Officer
• Course 06: Know Your Customer (KYC)
• Course 07: Diploma in Customer Service & Handling Complaints
• Course 08: Phone-Based Customer Service
• Course 09: Service Helpdesk & Technical Support Course
• Course 10: Call Centre Training: Excelling in Customer Service and Communication
• Course 11: Complaints Handling for Customer Care: Best Practices
• Course 12: Customer Service & Environment
• Course 13: Receptionist Diploma
• Course 14: Effective Communication Skills Diploma
• Course 15: Help Desk Training
• Course 16: Customer Service Management: Recovering Difficult Customers
• Course 17: Professional Certificate in Front Office
• Course 18: Hotel Concierge Certification
• Course 19: Ecommerce Management, Branding & Marketing
• Course 20: Professional Skills for Hotel Management Training
• Course 21: Professional Crisis Management Certificate
• Course 22: Marketing Strategies for Business
• Course 23: Conflict Resolution
• Course 24: Consumer Rights Certificate
• Course 25: The Freedom of Information (FOI) Act Training
• Course 26: Diploma in Ensuring Adequate Staff Levels
• Course 27: How to Stop Procrastinating
• Course 28: How to Handle Criticism at Work
• Course 29: Managing Your Workload
• Course 30: Optimizing Office Ergonomics for Productivity
• Course 31: Complaints Handling for Customer Care: Best Practices
• Course 32: Bank Teller Essentials: Providing Top-Notch Banking Services
• Course 33: Interpersonal Skills for Professional Development: Building Effective Relationships

• Step by step Customer Success Manager Essentials lessons
• One to one assistance from Customer Success Manager Essentialsprofessionals if you need it
• Innovative exams to test your knowledge after the Customer Success Manager Essentialscourse
• 24/7 customer support should you encounter any hiccups
• Top-class learning portal
• Unlimited lifetime access to all 33 Customer Success Manager Essentials courses
• Digital Certificate, Transcript and student ID are all included in the price
• PDF certificate immediately after passing
• Original copies of your Customer Success Manager Essentials certificate and transcript on the next working day
• Easily learn the Customer Success Manager Essentials skills and knowledge you want from the comfort of your home

• CPD Accredited e-Certificate - Free
• CPD Accredited Hardcopy Certificate - Free
• Enrolment Letter - Free
• Student ID Card - Free

• CPD Accredited e-Certificate - 25 AED (Per Course)
• CPD Accredited Hardcopy Certificate - 39 AED  (Per Course)

Cost: 999 AED

Duration: Upto 100 Hours

• Expert Guidance: Learn directly from industry leaders who bring expertise.
• Experience: Engage in exercises and live case studies to cement your learning.
• Accredited Certification: Earn a CPD QS Accredited certificate to boost your career prospects (certificate fees apply).
• Expand Your Network: Connect with professionals in your field to build valuable career relationships.
• Learn on Your Terms: Study at your own pace, from anywhere, on any device.
• Enhance Your CV: This course will add significant value to your CV, making you stand out to potential employers.

• Master the core and advanced skills required in Fast-Moving Consumer Goods.
• Gain the ability to apply your knowledge in situations.
• Stay ahead with insights on the latest industry trends.
• Build essential soft skills to thrive in the competitive landscape of Fast-Moving Consumer Goods.
• Learn how to create a standout professional profile and grow your network.

• Comprehensive Learning: We cover every crucial aspect of Fast-Moving Consumer Goods to give you a complete skill set.
• Career Boosting Results: Graduates have seen significant career progress and job opportunities.
• Affordable and Accessible: Get the best value with flexible learning that fits your schedule and budget.
• Excellent Customer Support: Our dedicated support team is always ready to assist you with any questions or concerns.
• Up-to-Date Content: We regularly update our course materials to ensure you learn the latest skills and techniques in the field.

Cost: 15 USD

Discount: 90% off through Laimoon!

Duration: Upto 1 Hour

• Understand core principles of customer service.
• Develop effective communication strategies for all customer touchpoints.
• Master the art of resolving customer complaints and difficult situations.
• Learn techniques for generating customer loyalty and repeat business.
• Identify when and how to escalate issues for resolution.
• Manage customer interactions across various platforms, including phone and online.

• Module One: Who We Are and What We Do
• Module Two: Establishing Your Attitude
• Module Three: Identifying and Addressing Customer Needs
• Module Four: Generating Return Business
• Module Five: In-Person Customer Service
• Module Six: Giving Customer Service over the Phone
• Module Seven: Providing Electronic Customer Service
• Module Eight: Recovering Difficult Customers
• Module Nine: Understanding When to Escalate

Cost: 9.99 GBP

Discount: 75% off through Laimoon!

Duration: Upto 3 Hours

• Understand CRM fundamentals and strategies.
• Analyse customer data to improve relationships.
• Manage and utilize CRM databases effectively.
• Handle customer complaints and resolve issues.
• Anticipate and adapt to the future of CRM.
• Deepen customer relationships through strategic approaches.

• Module 01: Introduction to Customer Relationship Management (CRM)
• Module 02: CRM Fundamentals
• Module 03: CRM Strategies
• Module 04: Data Analysis in CRM
• Module 05: CRM Databases
• Module 06: Deepening Customer Relationship
• Module 07: Handling Customer Complaints
• Module 08: Future of CRM

Cost: 9.99 GBP

Discount: 75% off through Laimoon!

Duration: Upto 3 Hours

• Understand core principles and attitudes required for effective customer service.
• Identify and address diverse customer needs across various service channels.
• Learn strategies for generating and maintaining return business.
• Master in-person, phone, and electronic customer service techniques.
• Develop skills for recovering difficult customer situations.
• Know when and how to escalate issues appropriately.

• Module One: Who We Are and What We Do
• Module Two: Establishing Your Attitude
• Module Three: Identifying and Addressing Customer Needs
• Module Four: Generating Return Business
• Module Five: In-Person Customer Service
• Module Six: Giving Customer Service over the Phone
• Module Seven: Providing Electronic Customer Service
• Module Eight: Recovering Difficult Customers
• Module Nine: Understanding When to Escalate

Cost: 9.99 GBP

Discount: 75% off through Laimoon!

Duration: Upto 2 Hours

• Realise why giving good service is important.
• Describe the practices of world-class customer service providers and model your performance on those practices.
• Assess the current value of your organisation's 'customer experience'.
• Explain how to turn complaints into opportunities.
• Identify revenue generation options and allocate resources in accordance with your organisation's objectives and limited resources
• Generate greater flow of revenue in your organisation

• retail assistants
• customer service assistants/executives
• contact centre agents
• customer service managers

• Customer Service Principles Evolution and Purpose.
• The benefits of excellent customer service.
• Customer psychology: what are your customers' expectations?
• World-class service
• a modeling exercise.
• Creating 'magical' experiences for your customers.

• The Service-Profit chain
• Customer lifetime value
• The cost of poor service
• Opportunities for revenue generation

• How to be liked by the customer.
• Customer personality types.
• Listeners are said to be the best communicators
• how to perfect your listening skills.
• Questions if you don't ask you won't find out.
• How to read body language signals.
• The do and don'ts of communicating effectively.

• Why do customers complain?
• Why should we encourage complaints?
• The Customer Loyalty Chain.
• Customer behavioral types and how to deal with them
• Understanding and managing emotions
• Creative thinking to go that 'extra mile'

• Organisational objectives and strategy
• Sources of income
• Linking revenue generation with service objectives
• Resource planning and allocation

Cost: 4900 USD

Duration: 5 Days

• Understand the basics of customer service
• Communicate effectively with existing and prospective customers
• Create a positive customer experience
• Improve and maintain high standards of Customer Service
• Deliver effective and efficient customer service
• Identify and resolve customer complaints

• CustomerService Assistants
• CustomerService Executives
• CustomerService Officers
• Retail assistants/executives
• Tele Sales Executives
• Tele Marketing professionals
• Contact Centre agents

• What is customer service?
• Customer expectations
• What does great service look like?

• Why is quality important in terms of customer service?
• The cost of poor customer service
• The outcomes of great customer service
• Evolution of customer trends and customer service

• Creating a positive first impressions
• PEAK performance
• Personal appearance environment attitude knowledge
• Acknowledgement and greeting
• Courtesy and respect

• Words matter
• It's not just what you say but how you say it
• tone of voice
• Non-verbal communication
• body language appearance and actions
• Questioning skills
• Listening skills

• Different types of customers
• Connecting and engaging with the customer
• Identifying customer needs
• Commitment and ownership
• Product knowledge and personalisation
• Showing customers they are valued
• Maintaining and improving existing client relationships

• How is the telephone different to face-to-face interactions?
• 5 stages of telephone calls (Open establish explore agree close)
• Telephone etiquette
• greetings tone of voice personalisation avoiding interruptions avoiding dead air hold/mute/transfer procedures summarising

• What is an objection?
• Common reasons for objections
• Is the objection real or based on some other factor?
• Finding solutions
• Objection Handling Techniques

• Why do customers complain?
• Determining the reasons for complaints
• Difference between sympathy and empathy and how is empathy important in handling difficult and upset customers
• Owning the customer complaints and providing assurance
• Providing FCR
• First Call Resolution and following up

Cost: 4900 USD

Duration: 5 Days

• Identify the elements of an effective customer experience strategy
• Strengthen customer loyalty through differentiated experiences
• Select effective techniques for bringing the voice of the customer into your organisation
• Map your customer journeys
• Encourage a service culture
• Develop an action plan to create seamless customer experiences

• Heads of Customer Experience
• Marketing Directors
• Brand Managers
• Customer Service Managers

• 'Ow!' or 'Wow!'?
• World Class Customer Experience
• Service from the customer's perspective
• Magic Moments

• What is your current strategy?
• How do customers currently experience your brand?
• How does the 'customer experience' align with business goals?
• Understanding the impact of the experience on customer retention and loyalty.

• What is it that customers ultimately want?
• What do customers expect to get now and in the future?
• What do customers expect before or after making a purchase?
• What factors influence purchase decisions and how can you take advantage of these factors to improve the customer experience?

• Defining your Customer Experience Statement (CES)
• Customer journey mapping
• The Six Pillar model
• The Disney 6 step theme park experience process.

• Listen to your customers (VoC)
• Handling customer complaints in the digital age
• Tools for measuring and reporting results
• Building a Service Culture
• Creating customer 'love' for your brand
• Creating your service manifesto.

• Multi-channel experience
• Best practice case study: APPLE
• Customer engagement strategies
• Customer touch-points and communication
• Practical case study
• Personal Action Plan

Cost: 4900 USD

Duration: 5 Days

• Recognise the importance and role of service excellence as a strategic competitive advantage.
• Understand the cornerstones of service excellence and how to apply them.
• Determine the elements that affect customers' experience and how to improve them.
• Know how to leverage a company's workforce to attain greater quality standards.

• Characteristics of Services
• Management of Services
• Components of Customer Experience

• Needs
• Value
• Expectations
• Satisfaction

• Customer Research
• Complaint Handling
• Service Recovery

• Foundations of Service Quality
• Dimensions of Service Quality
• Measuring Service Quality

• Service leadership
• Empowerment
• Motivation

Cost: 4900 USD

Duration: 5 Days

• Master the principles of exceptional customer service.
• Implement strategies to enhance customer satisfaction.
• Handle difficult customers with confidence and grace.
• Understand the financial impact of customer retention.
• Develop skills in delivering exceptional phone service.
• Identify and avoid common pitfalls in customer service.

Cost: 9.99 GBP

Discount: 75% off through Laimoon!

Duration: Upto 3 Hours

• Understand the core principles of Travel and Tourism and how they are applied in real-world scenarios.
• Develop effective strategies for Leisure Management and customer engagement.
• Gain expertise in Hospitality Management and high-level customer service techniques.
• Acquire skills in managing cross-cultural communication and public relations effectively.
• Learn the fundamentals of Customer Relationship Management (CRM) and how to apply them to boost business success.

• Courses accredited by the UK's top awarding bodies.
• Opportunity to order PDF & Hardcopy Certificate.
• Lifetime access to the whole collection of learning materials.
• Interactive Content.
• You can study and complete the course at your own pace.
• 24/7 Student Support.
• Opportunity to learn from trained professionals.
• Affordable price.

• Individuals aspiring to enter the Travel and Tourism industry.
• Professionals in the service sector looking to upgrade their skills.
• Entrepreneurs aiming to start their own business in hospitality or leisure.
• Anyone interested in a career change towards a dynamic and people-oriented industry.

• Travel Consultant
• Leisure Services Manager
• Hotel Operations Manager
• Customer Service Director
• Public Relations Specialist
• CRM Analyst
• Social Media Manager
• Sales and Marketing Coordinator

Cost: 449 AED

Duration: Upto 30 Hours

• Instant access to current information on Customer Service Training Practice licences and business startups
• Participation in online maintenance exercises and troubleshooting
• Quick assessment and guidance for all theoretical repair assignments
• CPD accreditation for proof of acquired skills and knowledge
• Freedom to study in any location and at a pace that suits you
• Expert support from dedicated tutors committed to online learning

• Chance to earn a Prestigious CPD Accredited Certificate upon  completion of Customer Service Training Practice
• Get a free student ID card with Customer Service Training Practice
• Lifetime access to the Customer Service Training Practice course materials
• Get instant access to this Customer Service Training Practice course 
• Learn Customer Service Training Practice from anywhere in the world
• 24/7 tutor support with the Customer Service Training Practice course.
• Customer Service Training Practice is an entirely online, interactive lesson with voiceover audio

• WHY Customer Service Is CRITICAL To Your Business! 
•  Good Isn’t Good Enough! 
•  We Are ALL in the “Helping Field” 
•  Providing “Concierge” Level Of Service 
•  The 5 Tenets Of TQM 
•  How To Boost Customer Satisfaction 
•  How To Avoid The 10 Deadly Sins Of Customer Service! 
•  More Money $$$ – Through Customer Retention 
•  How Much Is A Customer Worth? $$$ 
•  Do You Understand Your Customer? 
•  Dealing With Difficult Customers 
•  “LEAP” Into Customer Service! 
•  Exceptional Phone Service 
•  WHY Customers Buy From YOU! $$$ 
•  BONUS LECTURE!!! FINAL TIPS!!! 

• Customer Service Representative
• Customer Service Manager
• Customer Experience Analyst
• Training and Development Specialist
• Quality Assurance Specialist

• Professionals seeking to enhance their Customer Service Training Practice skills and knowledge.
• Individuals looking to transition into a Customer Service Training Practice-related career.
• Anyone passionate about Customer Service Training Practice and eager to gain practical expertise.

Cost: 46 AED

Discount: 95% off through Laimoon!

Duration: Upto 4 Hours

• Instant access to current information on Customer Analytics Training Practice licences and business startups
• Participation in online maintenance exercises and troubleshooting
• Quick assessment and guidance for all theoretical repair assignments
• CPD accreditation for proof of acquired skills and knowledge
• Freedom to study in any location and at a pace that suits you
• Expert support from dedicated tutors committed to online learning

• Chance to earn a Prestigious CPD Accredited Certificate upon  completion of Customer Analytics Training Practice
• Get a free student ID card with Customer Analytics Training Practice
• Lifetime access to the Customer Analytics Training Practice course materials
• Get instant access to this Customer Analytics Training Practice course 
• Learn Customer Analytics Training Practice from anywhere in the world
• 24/7 tutor support with the Customer Analytics Training Practice course.
• Customer Analytics Training Practice is an entirely online, interactive lesson with voiceover audio

• Section 01: Basics Of Customer Analytics And Customer Life Cycle
• Section 02: Customer Onboarding
• Section 03: Customer Activation
• Section 04: Cross-Selling
• Section 05: Campaign Life Cycle
• Section 06: Conclusion

• Customer Insight Analyst
• Marketing Manager
• CRM Manager
• Customer Experience Manager
• Data Analyst

• Professionals seeking to enhance their Customer Analytics Training Practice skills and knowledge.
• Individuals looking to transition into a Customer Analytics Training Practice-related career.
• Anyone passionate about Customer Analytics Training Practice and eager to gain practical expertise.

Cost: 46 AED

Duration: Upto 4 Hours

• Course 01: Sales Training
• Course 02: NLP For Sales, Persuasion & Influence
• Course 03: Sales & Negotiation Skills
• Course 04: Creating Highly Profitable Sales Funnels
• Course 05: Customer Relationship Management
• Course 06: Win Customers Efficiently: Customer Service Diploma
• Course 07: Know the Selling Strategies that Boost Customer Acquisition
• Course 08: Sales Analysis in Excel

• Attain a holistic understanding in the designated areas of study with the Customer & Sales Assistant bundle.
• Establish robust bases across each course nestled within the Customer & Sales Assistant bundle.
• Decipher intricate concepts through the articulate content of the Customer & Sales Assistant bundle.
• Amplify your prowess in interpreting, scrutinising, and implementing theories.
• Procure the capacity to engage with the course material on an intellectual and profound level.
• Become proficient in the art of problem-solving across various disciplines.

• Individuals keen on deepening their firm understanding in the respective fields.
• Students pursuing higher education looking for comprehensive theory modules.
• Professionals seeking to refresh or enhance their knowledge.
• Anyone with a thirst for knowledge and a passion for continuous learning.

Cost: 199 AED

Discount: 90% off through Laimoon!

Duration: Upto 20 Hours

• Course 01: Customer Relationship Management
• Course 02: Retail Management Skills
• Course 03: Customer Service Training
• Course 04: Product Management
• Course 05: Visual Merchandising Diploma
• Course 06: Strategic Marketing & Planning

• Acquire an in-depth understanding of office administration and its significant role in efficient business operations.
• Gain comprehensive knowledge about compliance, performance management, and workplace confidentiality.
• Enhance understanding of project management, change management, and business administration principles.
• Develop proficiency in financial analysis, business proposal writing, business etiquette, and business improvement techniques.
• Understand the concepts of retail management and customer service.
• Gain theoretical expertise in product management, visual merchandising, and strategic marketing planning.

• Individuals aspiring to venture into business administration, retail management, or customer service sectors.
• Working professionals seeking to enhance their understanding of office administration and related domains.
• Students interested in gaining a thorough theoretical understanding of different aspects of business.
• Anyone interested in expanding their knowledge in business administration and retail customer service.

• Office Administrator: £20,000 - £25,000
• Compliance Officer: £35,000 - £40,000
• Business Administration Manager: £30,000 - £35,000
• Retail Management Specialist: £28,000 - £33,000
• Customer Service Manager: £25,000 - £30,000
• Product Manager: £40,000 - £50,000

Cost: 44 AED

Duration: Upto 5 Hours

• Grasp the intrinsic link between complaints and augmenting customer value.
• Cultivate robust relationships through rapport-building techniques.
• Demonstrate mastery in tailoring communication styles to diverse customer types.
• Implement customer-focused solutions for resolving complaints seamlessly.
• Utilise advanced technology and tools for proactive service recovery and enhanced customer care.

• Module 01: Complaints & Customer Value
• Module 02: Building Rapport & Trust
• Module 03: Effective Communication
• Module 04: Handling Various Customer Types
• Module 05: Customer-Centric Complaint Resolution
• Module 06: Proactive Complaint Prevention and Service Recovery
• Module 07: Advanced Technology and Tools in Customer Care

• Unlimited access to the course for a lifetime.
• Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.
• Structured lesson planning in line with industry standards.
• Immerse yourself in innovative and captivating course materials and activities.
• Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.
• Flexibility to complete the Complaints Handling for Customer Care: Best Practices Course at your own pace, on your own schedule.
• Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.

• Customer service representatives aiming to elevate their problem-solving prowess.
• Managers overseeing customer care departments and seeking systemic improvements.
• Entrepreneurs wanting to instil a customer-centric culture within their startups.
• Complaints handling teams looking to optimise their approaches.
• Anyone passionate about transforming customer challenges into loyalty-building moments.

Cost: 89 AED

Discount: 95% Off for Laimoon Users!

Duration: Upto 2 Hours

• Implement effective strategies for managing customer relationships and enhancing customer satisfaction.
• Demonstrate exceptional customer service skills to address diverse customer needs and concerns.
• Enhance communication skills to facilitate effective interactions with customers and colleagues.
• Apply telephone etiquette best practices to handle customer inquiries and resolve issues professionally.
• Master the art of conversing with strangers to build rapport and establish positive relationships.
• Utilise sales techniques to identify customer needs and promote products or services effectively.
• Build self-esteem and confidence to engage confidently with customers and handle challenging situations.
• Manage people effectively by understanding their needs, motivations, and behaviours in a customer-centric environment.
• Develop cross-cultural awareness to communicate and interact sensitively with customers from diverse backgrounds.
• Demonstrate assertiveness skills to express opinions, set boundaries, and resolve conflicts in customer interactions.

• Customer Relationship Management (CRM)
• Customer Service
• Communication Skills Masterclass
• Telephone Etiquette
• Master Talking with Strangers
• Sales & Sales Techniques
• Self Esteem and Confidence Building
• People Management 
• Cross - Cultural Awareness
• Assertiveness Skills

• Professionals in customer-facing roles seeking to enhance their customer relationship management skills.
• Individuals interested in improving their communication, sales, and people management skills in customer service settings.
• Customer service representatives, sales professionals, and team leaders aiming to excel in their roles.
• Entrepreneurs and business owners looking to build strong customer relationships and improve customer satisfaction.
• Anyone interested in developing essential skills for effective communication and relationship-building in various contexts.

• Accredited qualification recognised Internationally
• Engaging and comprehensive learning materials 
• User-friending and advanced online learning platform
• Self-paced and can be accessed at any time
• Laptop, tablet, mobile-friendly
• Free tests and assessments to evaluate the progress
• instant e-certificate and hard copy 
• 24/7 student support via email

• Customer Relationship Manager
• Customer Service Representative
• Sales Executive
• Team Leader
• Account Manager
• Communications Officer
• Client Relationship Executive
• Business Development Manager

Cost: 90 GBP

Duration: Upto 13 Weeks

• Government certification
• No Minimum educational qualification
• No time commitment
• Improve employability
• Certification valued and approved by Industry

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

Cost: 49 USD

Duration: 1 To 2 Months

• Government certification
• No Minimum educational qualification
• No time commitment
• Improve employability
• Certification valued and approved by Industry

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

Cost: 49 USD

Duration: 1 To 2 Months

• Government certification
• No Minimum educational qualification
• No time commitment
• Improve employability
• Certification valued and approved by Industry

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

Cost: 49 USD

Duration: 1 To 2 Months

• Course 01: Diploma in Customer Service & Handling Complaints
• Course 02: Customer Service Manager Training and Front Desk Certification
• Course 03: Customer Relationship Management
• Course 04: Retail Customer Service & Effective Customer Targeting
• Course 05: Customer Service Fraud Officer
• Course 06: Know Your Customer (KYC)
• Course 07: Phone-Based Customer Service
• Course 08: Service Helpdesk & Technical Support Course
• Course 09: Call Centre Training: Excelling in Customer Service and Communication
• Course 10: Office Skills and Administration
• Course 11: Complaints Handling for Customer Care: Best Practices
• Course 12: Customer Service & Environment
• Course 13: Receptionist Diploma
• Course 14: Effective Communication Skills Diploma
• Course 15: Help Desk Training
• Course 16: Customer Service Management: Recovering Difficult Customers
• Course 17: Professional Certificate in Front Office
• Course 18: Ecommerce Management, Branding & Marketing
• Course 19: Professional Crisis Management Certificate
• Course 20: Marketing Strategies for Business
• Course 21: Conflict Resolution
• Course 22: Conversation Virtually with Anyone
• Course 23: Line Management
• Course 24: Workplace Productivity Training
• Course 25: Decision Making and Critical Thinking Online Course

• Step by step Customer Service Representative Diploma lessons
• One to one assistance from Customer Service Representative Diploma professionals if you need it
• Innovative exams to test your knowledge after the Customer Service Representative Diploma Course
• 24/7 customer support should you encounter any hiccups
• Top-class learning portal
• Unlimited lifetime access to all twenty-five Customer Service Representative Diploma courses
• Digital Certificate, Transcript and student ID are all included in the price
• PDF certificate immediately after passing
• Original copies of your Customer Service Representative Diploma certificate and transcript on the next working day
• Easily learn the Customer Service Representative Diploma skills and knowledge you want from the comfort of your home

• CPD Accredited e-Certificate - Free
• CPD Accredited Hardcopy Certificate - Free
• Enrolment Letter - Free
• Student ID Card - Free

• CPD Accredited e-Certificate - 25 AED (Per Course)
• CPD Accredited Hardcopy Certificate - 39 AED  (Per Course)

Cost: 999 AED

Discount: 050% Off for Laimoon Users!

Duration: Upto 125 Hours

• Course 01: Customer Relationship Management
• Course 02: Customer Service Manager Training and Front Desk Certification
• Course 03: Complete Customer Service and Communication Skills
• Course 04: Retail Customer Service & Effective Customer Targeting
• Course 05: Customer Service Fraud Officer
• Course 06: Know Your Customer (KYC)
• Course 07: Diploma in Customer Service & Handling Complaints
• Course 08: Phone-Based Customer Service
• Course 09: Service Helpdesk & Technical Support Course
• Course 10: Call Centre Training: Excelling in Customer Service and Communication
• Course 11: Complaints Handling for Customer Care: Best Practices
• Course 12: Customer Service & Environment
• Course 13: Receptionist Diploma
• Course 14: Effective Communication Skills Diploma
• Course 15: Help Desk Training
• Course 16: Customer Service Management: Recovering Difficult Customers
• Course 17: Professional Certificate in Front Office
• Course 18: Hotel Concierge Certification
• Course 19: Ecommerce Management, Branding & Marketing
• Course 20: Professional Skills for Hotel Management Training
• Course 21: Professional Crisis Management Certificate
• Course 22: Marketing Strategies for Business
• Course 23: Conflict Resolution
• Course 24: Consumer Rights Certificate
• Course 25: Decision Making and Critical Thinking Online Course

• Step by step Customer Experience Manager Diploma lessons
• One to one assistance from Customer Experience Manager Diploma professionals if you need it
• Innovative exams to test your knowledge after the Customer Experience Manager Diploma Course
• 24/7 customer support should you encounter any hiccups
• Top-class learning portal
• Unlimited lifetime access to all twenty-five Customer Experience Manager Diploma courses
• Digital Certificate, Transcript and student ID are all included in the price
• PDF certificate immediately after passing
• Original copies of your Customer Experience Manager Diploma certificate and transcript on the next working day
• Easily learn the Customer Experience Manager Diploma skills and knowledge you want from the comfort of your home

• CPD Accredited e-Certificate - Free
• CPD Accredited Hardcopy Certificate - Free
• Enrolment Letter - Free
• Student ID Card - Free

• CPD Accredited e-Certificate - 25 AED (Per Course)
• CPD Accredited Hardcopy Certificate - 39 AED  (Per Course)

Cost: 999 AED

Discount: 050% Off for Laimoon Users!

Duration: Upto 125 Hours

• Course 01: Hotel Concierge Certification
• Course 02: Professional Certificate in Front Office
• Course 03: Receptionist Diploma
• Course 04: Customer Service Manager Training and Front Desk Certification
• Course 05: Customer Service Management: Recovering Difficult Customers
• Course 06: Complete Customer Service and Communication Skills
• Course 07: Retail Customer Service & Effective Customer Targeting
• Course 08: Customer Relationship Management
• Course 09: Complaints Handling for Customer Care: Best Practices
• Course 10: Phone-Based Customer Service
• Course 11: Service Helpdesk & Technical Support Course
• Course 12: Call Centre Training: Excelling in Customer Service and Communication
• Course 13: Diploma in Customer Service & Handling Complaints
• Course 14: Know Your Customer (KYC)
• Course 15: Customer Service Fraud Officer
• Course 16: Effective Communication Skills Diploma
• Course 17: Help Desk Training
• Course 18: Professional Skills for Hotel Management Training
• Course 19: Hospitality Management
• Course 20: Professional Crisis Management Certificate
• Course 21: Marketing Strategies for Business
• Course 22: Conflict Resolution
• Course 23: Decision Making and Critical Thinking Online Course
• Course 24: Hospitality Compliance Management Course
• Course 25: Customer Service & Environment

• Step by step Customer Service for Hospitality lessons
• One to one assistance from Customer Service for Hospitality Professionals if you need it
• Innovative exams to test your knowledge after the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course
• 24/7 customer support should you encounter any hiccups
• Top-class learning portal
• Unlimited lifetime access to all twenty-five Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses
• Digital Certificate, Transcript and student ID are all included in the price
• PDF certificate immediately after passing
• Original copies of your Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality certificate and transcript on the next working day
• Easily learn the Customer Service for Hospitality skills and knowledge you want from the comfort of your home

• CPD Accredited e-Certificate - Free
• CPD Accredited Hardcopy Certificate - Free
• Enrolment Letter - Free
• Student ID Card - Free

• CPD Accredited e-Certificate - 25 AED (Per Course)
• CPD Accredited Hardcopy Certificate - 39 AED  (Per Course)

Cost: 999 AED

Discount: 050% Off for Laimoon Users!

Duration: Upto 125 Hours

• Understanding Customer Service
• Focusing on the Customer
• Customer Service and the Telephone
• Handling Complaints
• Enduring Stress

• This is a dedicated website for teaching
• 24/7 tutor support
• Interactive Content
• Affordable price
• 100% online
• Flexible deadline

Cost: 10 GBP

Duration: Upto 2 Hours

• Understanding Customer Service
• Focusing on the Customer
• Customer Service and the Telephone
• Handling Complaints
• Enduring Stress

• This is a dedicated website for teaching
• 24/7 tutor support
• Interactive Content
• Affordable price
• 100% online
• Flexible deadline

Cost: 10 GBP

Discount: 95% off through Laimoon!

Duration: Upto 2 Hours

• Government certification
• No Minimum educational qualification
• No time commitment
• Improve employability
• Certification valued and approved by Industry

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

Cost: 49 USD

Duration: 1 To 2 Months

• Government certification
• No Minimum educational qualification
• No time commitment
• Improve employability
• Certification valued and approved by Industry

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

Cost: 49 USD

Duration: 1 To 2 Months

• Course 01: Customer Service Manager Training and Front Desk Certification
• Course 02: Customer Relationship Management
• Course 03: Complete Customer Service and Communication Skills
• Course 04: Retail Customer Service & Effective Customer Targeting
• Course 05: Customer Service Fraud Officer
• Course 06: Know Your Customer (KYC)
• Course 07: Diploma in Customer Service & Handling Complaints
• Course 08: Phone-Based Customer Service
• Course 09: Service Helpdesk & Technical Support Course
• Course 10: Call Centre Training: Excelling in Customer Service and Communication
• Course 11: Complaints Handling for Customer Care: Best Practices
• Course 12: Customer Service & Environment
• Course 13: Receptionist Diploma
• Course 14: Effective Communication Skills Diploma
• Course 15: Help Desk Training
• Course 16: Customer Service Management: Recovering Difficult Customers
• Course 17: Professional Certificate in Front Office
• Course 18: Hotel Concierge Certification
• Course 19: Ecommerce Management, Branding & Marketing
• Course 20: Professional Skills for Hotel Management Training
• Course 21: Professional Crisis Management Certificate
• Course 22: Marketing Strategies for Business
• Course 23: Conflict Resolution
• Course 24: Conversation Virtually with Anyone
• Course 25: Decision Making and Critical Thinking Online Course

• Step by step Managing Customer Excellence lessons
• One to one assistance from Managing Customer Excellence professionals if you need it
• Innovative exams to test your knowledge after the Managing Customer Excellence course
• 24/7 customer support should you encounter any hiccups
• Top-class learning portal
• Unlimited lifetime access to all twenty-five Managing Customer Excellence courses
• Digital Certificate, Transcript and student ID are all included in the price
• PDF certificate immediately after passing
• Original copies of your Managing Customer Excellence certificate and transcript on the next working day
• Easily learn the Managing Customer Excellence skills and knowledge you want from the comfort of your home

• CPD Accredited e-Certificate - Free
• CPD Accredited Hardcopy Certificate - Free
• Enrolment Letter - Free
• Student ID Card - Free

• CPD Accredited e-Certificate - 25 AED (Per Course)
• CPD Accredited Hardcopy Certificate - 39 AED  (Per Course)

Cost: 999 AED

Discount: 050% Off for Laimoon Users!

Duration: Upto 125 Hours

• Master persuasive communication techniques tailored for telesales.
• Develop a deep understanding of customer behavior and psychology.
• Acquire skills to handle objections and close deals with finesse.
• Cultivate a strategic approach to building long-lasting client relationships.
• Sharpen your analytical skills to adapt strategies in dynamic sales environments.

• Section 01: Introduction
• Section 02: Prospecting and Lead Generation
• Section 03: Sales Techniques and Strategies
• Section 04: Call Preparation
• Section 05: Call Response
• Section 06: Staging the Call
• Section 07: Dealing with Difficult Situations
• Section 08: Closing the Call
• Section 09: Telephone Etiquette
• Section 10: Sales Metrics and Performance Management

Cost: 50 AED

Duration: Upto 3 Hours

• Gain a comprehensive understanding of the latest technologies driving call center advancements.
• Master the art of optimizing customer interactions through innovative communication strategies.
• Acquire insights into emerging trends, ensuring you stay ahead in the ever-evolving call center landscape.
• Develop the skills to implement and integrate new technologies seamlessly within a call center environment.
• Cultivate a strategic mindset, enabling you to navigate future challenges and opportunities in the call center industry.

• Section 01: Introduction
• Section 02: Traits of a Call Centre Agent
• Section 03: Agent and Customer Relationship
• Section 04: Telephone Etiquettes
• Section 05: Communication Skills
• Section 06: Scripts and Negotiation Techniques
• Section 07: Managing Difficult Customers
• Section 08: Call Centre Metrics and Benchmarking
• Section 09: Call Centre Technology and Trends

Cost: 50 AED

Duration: Upto 2 Hours

• Module 01: Complaints & Customer Value
• Module 02: Building Rapport & Trust
• Module 03: Effective Communication
• Module 04: Handling Various Customer Types
• Module 05: Customer-Centric Complaint Resolution
• Module 06: Proactive Complaint Prevention and Service Recovery
• Module 07: Advanced Technology and Tools in Customer Care

Cost: 55 AED

Duration: Upto 2 Hours

• Government certification
• Certification valid for life
• Lifelong e-learning access
• Learning Hours: 12+ hrs

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

• What is customer expectations
• Customer Expectations Relevance
• Types of Expectations
• Expectations Model
• Managing Expectations
• New-Age Customer Expectations
• Customer Feedback
• Handling Customer Expectations

• Consumer Need
• Understanding Customer Needs
• Hulls Drives Reduction Theory
• Maslow’s Hierarchy of Needs
• McClelland’s Three Needs Theory
• Consumer Motivation Concept
• Means - End Chain Model

• Customer Complaints
• Complaint Barriers
• Customer Journey Mapping (CJM)
• Voice Of the Customer
• Benchmarking
• Business Performance Measures

• What is Customer Focus
• Customer Focus Elements
• Customer Focus Levels

• Social Media
• Applying Knowledge Management
• Using Mobile Technology
• Customer Focused Employees

• Team Building
• Team Communication
• Team Socializing
• Team Culture
• Team Values and Ethics
• Accountability
• Delegation
• Managing Diversity
• Team Performance Management

• Overview of Organization Culture
• Characteristics of Organization Culture
• Functions of Organisation Culture
• Liability of Organisation Culture
• Organisational Socialisation
• Mentorship

• Integrated Human Behaviour Model
• Factors Influencing Individual Behaviour
• Self Concept & Self Esteem
• Emotional Intelligence

• What is Motivation
• Theories of Motivation
• Key Strategies of Motivation
• How to Boost Motivation
• Motivational Drives

• Overview of Conflict
• Types of Conflict
• Causes of Conflict
• Conflict Management Technique
• Negotiation and Conflict
• Negotiation Basics
• Preparing for the Negotiation Process
• The Seven Basic Steps in Negotiation
• Best Alternative to a Negotiated Agreement (BATNA)
• Tactics for Negotiation Process

• Service Quality Basics
• Service-Profit Chain
• Quality Standards in Customer Service
• Service Metrics for Customer Service
• Service Quality Management Tools
• Lean and Service Quality
• Customer Experience and Service Blueprinting
• CRM
• Popular CRM Tools
• Customer Service Excellence

• Customer Service Strategy
• Customer Advocacy
• Managing a Customer Service Team
• Leading a Customer Service Team
• Quick Fixes to Attain Excellent Customer Service
• Building Customer Loyalty
• Customer Retention
• Winning Back a Lost Customer
• Calculating the Value and ROI of Customer Service
• Future Trends in Customer Service

Cost: 49 USD

Duration: 1 To 2 Months

• Recognize the critical role of customer service in business success.
• Strive for excellence beyond basic standards in customer service.
• Embrace a mindset that views all interactions as opportunities to help.
• Deliver a high-quality, "concierge" level of customer service consistently.
• Understand and apply the five tenets of Total Quality Management (TQM).
• Implement strategies to boost customer satisfaction effectively.
• Avoid common pitfalls with insights on the 10 deadly sins of customer service.
• Increase revenue through effective customer retention practices.
• Evaluate and quantify the monetary value of each customer to the business.
• Demonstrate a deep understanding of customer needs and preferences.

• WHY Customer Service Is CRITICAL To Your Business!
• Good Isn’t Good Enough!
• We Are ALL in the “Helping Field”
• Providing “Concierge” Level Of Service
• The 5 Tenets Of TQM
• How To Boost Customer Satisfaction
• How To Avoid The 10 Deadly Sins Of Customer Service!
• More Money $$$ – Through Customer Retention
• How Much Is A Customer Worth? $$$
• Do You Understand Your Customer?
• Dealing With Difficult Customers
• “LEAP” Into Customer Service!
• Exceptional Phone Service
• WHY Customers Buy From YOU! $$$
• BONUS LECTURE!!! FINAL TIPS!!!

Cost: 5.99 GBP

Duration: Upto 3 Hours

• Module 01: Introduction to Telesales
• Module 02: Prospecting and Lead Generation
• Module 03: Sales Techniques and Strategies
• Module 04: Call Preparation
• Module 05: Call Response
• Module 06: Staging the Call
• Module 07: Dealing with Difficult Situations
• Module 08: Closing the Call
• Module 09: Telephone Etiquette
• Module 10: Sales Metrics and Performance Management

Cost: 55 AED

Duration: 2 To 3 Hours

• Government Certification
• Certification valid for life
• Lifelong e-learning access
• Learning Hours: 12 hrs+

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

• What is Customer Focus
• Customer Focus Elements
• Customer Focus Levels

• What is customer expectations
• Customer Expectations Relevance
• Types of Expectations
• Expectations Model
• Managing Expectations
• New-Age Customer Expectations
• Customer Feedback
• Handling Customer Expectations

• Consumer Need
• Understanding Customer Needs
• Hulls Drives Reduction Theory
• Maslow’s Hierarchy of Needs
• McClelland’s Three Needs Theory
• Consumer Motivation Concept
• Means - End Chain Model

• Perception Basics
• Elements of Perception
• The Absolute Threshold
• The Differential Threshold
• Subliminal Perception
• Process of Perception
• Value of Product
• Choosing a Value Proposition
• Dynamics of Perception
• Perceptual Organization
• Consumer Imagery

• Attitude Basics
• Models of Attitude
• Attitude Formation
• Strategies of Attitude Change

• Customer Focus Strategies
• Building a Customer Focussed Culture
• Maintaining Customer Focus
• Customer Focus Development
• Developing Customer Orientated Culture
• Checklist for Customer Focus

• Social Media
• Applying Knowledge Management
• Using Mobile Technology
• Customer Focused Employees

• Customer Complaints
• Complaint Barriers
• Customer Journey Mapping (CJM)
• Voice Of the Customer
• Benchmarking
• Business Performance Measures

Cost: 49 USD

Duration: 1 To 2 Months

• Module 01: Introduction To Patient Customer Service
• Module 02: Effective Patient Customer Service Training
• Module 03: Areas Of Patient Customer Service
• Module 04: Customer Service Operative Skills
• Module 05: Organising Schedules
• Module 06: Medical Jargon And Terminology
• Module 07: Effective Filing Systems In Medical Offices
• Module 08: Patient Customer Service Soft Skills
• Module 09: What Customer Service Is To Different Medical Professionals
• Module 10: Providing Customer Service And Support To Colleagues
• Module 11: Handling Difficult Customers

Cost: 59 AED

Duration: 6 To 7 Hours

• Learn the principles and practices of effective customer service
• Gain skills and confidence in communicating with customers over the phone
• Understand how to use customer relationship management tools and strategies
• Acquire techniques for building rapport, handling difficult callers and solving problems
• Learn how to manage interoffice calls, voicemail and intra organisation dealings
• Understand how to measure and improve customer service performance

Cost: 10 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 6 Hours

• Master fundamental customer service principles.
• Hone essential skills like patience, communication, and time management.
• Develop expertise in handling difficult customers and leading service teams.
• Acquire a comprehensive skill set, including telephone etiquette and negotiation.
• Explore strategies for customer retention and effective problem resolution.
• Enhance business principles, stress management, and workplace safety proficiency.
  

• Understanding Customer Service

• Identifying Customer Expectations

• Providing Excellent Customer Service

• Focusing on the Customer

• Customer Service and the Telephone

• Handling Complaints

• Enduring Stress

Cost: 9.99 GBP

Discount: 96% Off for Laimoon Users!

Duration: Upto 2 Hours

Cost: 55 AED

Duration: 4 To 5 Hours

• Earn an e-certificate upon successful completion.
• Accessible, informative modules taught by expert instructors
• Study in your own time, at your own pace, through your computer tablet or mobile device
• Benefit from instant feedback through mock exams and multiple-choice assessments
• Get 24/7 help or advice from our email and live chat teams
• Full Tutor Support on Weekdays

• Video lessons
• Online study materials
• Mock exams
• Multiple-choice assessment

Cost: 8 GBP

Duration: Upto 4 Weeks

Cost: 89 AED

Discount: 95% off through Laimoon!

Duration: Upto 13 Hours

Cost: 89 AED

Discount: 95% off through Laimoon!

Duration: Upto 15 Hours

Cost: 89 AED

Discount: 95% off through Laimoon!

Duration: Upto 3 Hours

Cost: 89 AED

Discount: 95% off through Laimoon!

Duration: Upto 16 Hours

Cost: 89 AED

Discount: 95% off through Laimoon!

Duration: Upto 16 Hours

Cost: 89 AED

Discount: 95% off through Laimoon!

Duration: Upto 17 Hours

• Develop foundational communication skills applicable to digital interactions.
• Master advanced communication techniques for online environments.
• Acquire proficiency in telephone etiquette for professional digital communication.
• Understand the nuances of body language and its impact on digital interactions.
• Explore strategies for effective communication in diverse digital contexts.
• Enhance interpersonal skills for building strong digital relationships.
• Learn to adapt communication styles to various digital platforms.
• Analyse case studies to understand successful digital communication campaigns.
• Develop insights into the psychology of digital consumer behaviour.
• Apply learned skills to enhance personal and professional digital communication.

• Affordable, engaging & high-quality e-learning study materials.
• Tutorial videos/materials from the industry-leading experts.
• Study in a user-friendly, advanced online learning platform.
• Efficient exam systems for the assessment and instant result.
• The UK & internationally recognised accredited qualification.
• Access to course content on a mobile, tablet, or desktop from anywhere, anytime.
• The benefit of career advancement opportunities.
• 24/7 student support via email.

• Module 01: Basic Communication Skills
• Module 02: Advance Communication (I)
• Module 03: Advance Communication (II)
• Module 04: Telephone Etiquette
• Module 05: Body Language and Effective Communication

Cost: 19 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 3 Hours

• Gain a solid understanding of digital marketing fundamentals.
• Implement growth hacking strategies to drive business growth.
• Create an optimized customer journey to enhance user experiences.
• Develop and execute effective content marketing campaigns.
• Improve search engine rankings through SEO best practices.
• Master email marketing techniques for customer engagement.
• Utilize Facebook for targeted and efficient marketing.
• Leverage Instagram to reach and connect with a visual-centric audience.
• Effectively use Twitter as a marketing tool for real-time engagement.
• Maximize YouTube's potential for video marketing.
• Understand the unique challenges and opportunities of mobile marketing.

• Affordable, engaging & high-quality e-learning study materials.
• Tutorial videos/materials from the industry-leading experts.
• Study in a user-friendly, advanced online learning platform.
• Efficient exam systems for the assessment and instant result.
• The UK & internationally recognized accredited qualification.
• Access to course content on a mobile, tablet, or desktop from anywhere, anytime.
• The benefit of career advancement opportunities.
• 24/7 student support via email.

• Module 01: Fundamentals of Digital Marketing
• Module 02: Growth Hacking
• Module 03: Customer Journey
• Module 04: Content Marketing
• Module 05: SEO
• Module 06: E-Mail Marketing
• Module 07: Facebook Marketing
• Module 08: Instagram Marketing
• Module 09: Twitter Marketing
• Module 10: Youtube Marketing
• Module 11: Mobile Marketing

Cost: 13 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 7 Hours

• Gain an in-depth understanding of call centre operations.
• Identify and embody the essential traits of a successful call centre agent.
• Master telephone etiquettes to create outstanding customer experiences.
• Hone your communication skills for effective customer interactions.
• Acquire expertise in scripting and negotiation techniques.

• Module 01: Introduction to Call Centre
• Module 02: Traits of a Call Centre Agent
• Module 03: Agent and Customer Relationship
• Module 04: Telephone Etiquettes
• Module 05: Communication Skills
• Module 06: Scripts and Negotiation Techniques
• Module 07: Managing Difficult Customers
• Module 08: Call Centre Metrics and Benchmarking
• Module 09: Call Centre Technology and Trends

• Unlimited access to the course for a lifetime.
• Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.
• Structured lesson planning in line with industry standards.
• Immerse yourself in innovative and captivating course materials and activities.
• Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.
• Flexibility to complete the Course at your own pace, on your own schedule.
• Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.

• Aspiring call centre professionals looking to kickstart their career.
• Customer service enthusiasts seeking to excel in call centre roles.
• Existing call centre agents aiming to enhance their skills.
• Managers and supervisors overseeing call centre teams.
• Anyone passionate about delivering exceptional customer experiences.

Cost: 89 AED

Discount: 095% Off for Laimoon Users!

Duration: Upto 2 Hours

• Understand the fundamentals of telesales and its significance in the business world.
• Comprehend the role of a Telesales Executive within an organisation.
• Learn effective techniques for identifying potential leads.
• Master a range of sales techniques and strategies tailored for telesales.
• Discover how to create persuasive sales pitches that resonate with your audience.
• Develop a structured approach to research and plan your telesales calls.
• Understand how to handle different responses from prospects.
• Learn how to build rapport and guide prospects through the sales process effectively.
• Develop strategies to handle objections, rejections, and challenging customer interactions.
• Turn difficult situations into opportunities for success.
• Discover proven techniques for closing sales deals confidently.
• Master telephone etiquette to create a positive impression on prospects.

• Module 01: Introduction to Telesales
• Module 02: Prospecting and Lead Generation
• Module 03: Sales Techniques and Strategies
• Module 04: Call Preparation
• Module 05: Call Response
• Module 06: Staging the Call
• Module 07: Dealing with Difficult Situations
• Module 08: Closing the Call
• Module 09: Telephone Etiquette
• Module 10: Sales Metrics and Performance Management

Cost: 75 AED

Discount: 85% Off for Laimoon Users!

Duration: Upto 2 Hours

Cost: 5.99 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 3 Hours

• Instant access to verified and reliable information
• Participation in inventive and interactive training exercises
• Quick assessment and guidance for all subjects
• Freedom to study in any location and at a pace that suits you
• Expert support from dedicated tutors committed to online learning

• Module 01: Introduction to Customer Service
• Module 02: What’s Different about Good Customer Service?
• Module 03: Customer Relationship Management
• Module 04: Customer Service Communication Strategies
• Module 05: Data Analysis in CRM
• Module 06: Deepening Customer Relationship
• Module 07: Handling Customer Complaints
• Module 08: Aspects of Phone Etiquette
• Module 09: Know Your Customer (KYC)
• Module 10: Customer Due Diligence

Cost: 48 AED

Discount: 98% Off for Laimoon Users!

Duration: Upto 4 Hours

• Develop exceptional communication skills for effective customer interactions.
• Address challenges and difficult situations assertively and professionally.
• Manage stress effectively in high-pressure customer service environments.
• Set and achieve goals to enhance customer satisfaction.
• Master problem-solving techniques tailored to customer needs.
• Utilize telephone techniques to provide outstanding service.
• Understand the critical elements of successful customer service.
• Explore leadership principles and practices relevant to customer care.
• Enhance negotiation skills for resolving customer concerns.
• Implement customer relationship management (CRM) strategies for customer retention.

• Customer Service Professionals
• Sales and Marketing Teams
• Call Center Agents
• Frontline Staff
• Business Owners
• Anyone Seeking to Enhance Customer Care Skills

• Affordable, engaging & high-quality e-learning study materials.
• Tutorial videos/materials from the industry-leading experts.
• Study in a user-friendly, advanced online learning platform.
• Efficient exam systems for the assessment and instant result.
• The UK & internationally recognized accredited qualification.
• Access to course content on a mobile, tablet, or desktop from anywhere, anytime.
• The benefit of career advancement opportunities.
• 24/7 student support via email.

Cost: 14 GBP

Duration: Upto 18 Hours

• Who We Are and What We Do
• Establishing Your Attitude
• Identifying and Addressing Customer Needs
• Generating Return Business
• In-Person Customer Service
• Giving Customer Service over the Phone
• Providing Electronic Customer Service
• Recovering Difficult Customers
• Understanding When to Escalate

• Unlimited access to the course for a lifetime.
• Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.
• Structured lesson planning in line with industry standards.
• Immerse yourself in innovative and captivating course materials and activities.
• Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.
• Flexibility to complete the Course at your own pace, on your own schedule.
• Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.

Cost: 49 AED

Discount: 95% Off for Laimoon Users!

Duration: Upto 3 Hours

• Free Time Management Course
• Free Certificate
• Lifetime Access

• Students
• Job seekers
• Teachers

• Lecture 1: Introduction to FMCG
• Lecture 2: FMCG Supply Chain Management
• Lecture 3: FMCG Marketing and Consumer Behavior
• Lecture 4: FMCG Sales and Distribution
• Lecture 5: FMCG Pricing and Profitability
• Lecture 6: FMCG Trends and Innovations
• Lecture 7: FMCG Risk Management and Compliance
• Lecture 8: FMCG Case Studies and Best Practices

Cost: 19 GBP

Discount: 90% off through Laimoon!

Duration: Upto 5 Hours

• Free Time Management Course
• Free Certificate
• Lifetime Access

• Students
• Job seekers
• Teachers

• Introductory
• Experiences Customer Care
• Meet and Greet
• Equality and Diversity
• Telephone Skills
• Hints and Tips
• Complaints
• Conclusion

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 2 Hours

• Free Time Management Course
• Free Certificate
• Lifetime Access

• Students
• Job seekers
• Teachers

• Module 1: An Introduction
• Module 2: Understanding Your Customers
• Module 3: The Customer-Focused Organization
• Module 4: Creating Customer Service Strategy
• Module 5: Implementing a Service Excellence Strategy
• Module 6: Advance Training & Development for Effective Customer Service
• Module 7: Building Better Teams
• Module 8: Concept of Empowerment & Ownership
• Module 9: Effective Communication
• Module 10: Active Listening
• Module 11: Building strong relationship with Customers
• Module 12: CRM (Customer Relationship Management)
• Module 13: The Right Way to Manage Unprofitable Customers
• Module 14: Handling complaints
• Module 15: Conflict Resolution
• Module 16: Anger Management
• Module 17: Stress Management
• Module 18: Time Management
• Module 19: Telemarketing
• Module 20: Importance of Feedback in Customer Service

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 13 Hours

• Be flooded with ideas on how to delight customers
• Stand out from competitors with unique customer experiences
• Create customers who are loyal for life and sing your praises to friends and family
• How to take care of yourself while taking care of others
• Help your team or employees give great service and be creative with new ideas
• Acquire and immediately implement strategies that will ensure high-quality customer service
• Enhance their people skills in a way that will truly differentiate them from the competition
• Handle any complaints they receive
• Deal with difficult or angry customers
• How to really listen to customers, not just hear their problems

• This course is ideal for those who work in or aspire to work in the following professions:
• Anyone managing a company or team (now or soon) - whether big or small
• Someone who wants to do Customer Care or management in their future career
• People looking to grow their sales through customer referrals and repeat business
• Businesses looking for inspiration on how to delight their customers and stand out from competitors
• Suitable for product or service related businesses
• People who need to make strategic decisions about how their customer service levels need to be adjusted
• Customer service relationship managers
• People in the front line of customer service
• Everyone involved in relationship development and client acquisition
• People starting out in a customer service career will benefit from this course
• First-time customer service reps should take this course to prepare themselves for their new job

• Conducted by industry experts
• Get Instant E-certificate
• Fully online, interactive course with Professional voice-over
• Developed by qualified professionals
• Self-paced learning and laptop, tablet, smartphone-friendly
• Tutor Support

Cost: 19 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 20 Hours

• Identify the elements of an effective customer experience strategy
• Strengthen customer loyalty through differentiated experiences
• Select effective techniques for bringing the voice of the customer into your organisation
• Map your customer journeys
• Encourage a service culture
• Develop an action plan to create seamless customer experiences

• Heads of Customer Experience
• Marketing Directors
• Brand Managers
• Customer Service Managers

Cost: 4900 USD

Duration: 5 Days

• Anyone interested in learning more about Consumer Rights Skills.
• Students wanting to improve Consumer Rights skills
• Anyone from beginner to intermediate

• Learners will get Free Digital Certificate
• No Extra fees
• Lifetime Course Access
• Free Assessment

• Developed by Qualified Professionals with Updated Materials
• 24/7 Learning Support and Assistance
• Course completion free PDF certificate
• High-quality E-learning Study Materials
• No Hidden Fees or Exam Charges
• Access the Course Anywhere in the World
• Self-Paced Learning and Laptop, Tablet, Smartphone Friendly

• Lecture 1: Introduction to Consumer Rights
• Lecture 2: The Consumer Rights Act in the UK
• Lecture 3: International consumer Act
• Lecture 4: Consumer Contracts Explained
• Lecture 5: General Data Protection Regulations Explained
• Lecture 6: The Stages of Fraud
• Lecture 7: Financial Vulnerability
• Lecture 8: Protecting Yourself from Fraud

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 7 Hours

• Free instant e-Certificate
• Free Printed Certificate
• Free Printed Transcript
• One-year Course Access

Cost: 12 GBP

Discount: 90% Off for Laimoon Users!

Duration: 1 Year

• Free instant e-Certificate
• Free Printed Certificate
• Free Printed Transcript
• One-year Course Access

Cost: 12 GBP

Discount: 90% Off for Laimoon Users!

Duration: 1 Hour

• Free instant e-Certificate
• Free Printed Certificate
• Free Printed Transcript
• One-year Course Access

Cost: 12 GBP

Discount: 90% Off for Laimoon Users!

Duration: 1 Hour

• Customer service Learner will get Free Certificate
• Customer service No Extra fees
• Customer service Lifetime Course Access

• Developed by Qualified Professionals With Updated Materials
• 24/7 Learning Support and Assistance
• Course completion free PDF certificate
• High-quality E-learning Study Materials
• No Hidden Fees or Exam Charges
• Access the Course Anywhere in the World
• Self Paced Learning and Laptop, Tablet, Smartphone Friendly

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 3 Hours

• Learner will get Free Certificate
• No Extra fees
• Lifetime Course Access

• Developed by Qualified Professionals With Updated Materials
• 24/7 Learning Support and Assistance
• Course completion free PDF certificate
• High-quality E-learning Study Materials
• No Hidden Fees or Exam Charges
• Access the Course Anywhere in the World
• Self Paced Learning and Laptop, Tablet, Smartphone Friendly

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 1 Hour

• Learner will get Free Certificate
• No Extra fees
• Lifetime Course Access

• Developed by Qualified Professionals With Updated Materials
• 24/7 Learning Support and Assistance
• Course completion free PDF certificate
• High-quality E-learning Study Materials
• No Hidden Fees or Exam Charges
• Access the Course Anywhere in the World
• Self Paced Learning and Laptop, Tablet, Smartphone Friendly

• Element One: A Customer Service Focus
• Element Two: Defined in Your Organisation
• Element Three: Given Life by the Employees
• Element Four: Problem Solving
• Element Five: Measure It
• Element Six: Reinforce It

• About Leadership
• Understanding Your Comfort Zone
• Managing Performance
• Servant Leadership
• Onboarding and Orientation

• Challenging, Inspiring and Enabling
• Modelling and Heart

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 2 Hours

• Who We Are and What We Do
• The Sales Process and Dealing with Customers at the Checkout
• Importance of Consumer Behaviour
• Taking Trends and Targeting Customers Effectively
• The Importance of Communicating with Customers
• Identifying and Addressing Customer Needs
• Generating Return Business
• In-Person Customer Service
• Giving Customer Service over the Phone
• Providing Electronic Customer Service
• Recovering Difficult Customers
• Understanding When to Escalate.

• Unlimited access to the course for a lifetime.
• Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.
• Structured lesson planning in line with industry standards.
• Immerse yourself in innovative and captivating course materials and activities.
• Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.
• Flexibility to complete the Retail Customer Service & Effective Customer Targeting Course at your own pace, on your own schedule.
• Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience

Cost: 49 AED

Discount: 95% Off for Laimoon Users!

Duration: Upto 3 Hours

• Learner will get Free Certificate
• No Extra fees
• Lifetime Course Access

• Developed by Qualified Professionals With Updated Materials
• 24/7 Learning Support and Assistance
• Course completion free PDF certificate
• High-quality E-learning Study Materials
• No Hidden Fees or Exam Charges
• Access the Course Anywhere in the World
• Self Paced Learning and Laptop, Tablet, Smartphone Friendly

• CRM in Your Everyday Life
• What's in It for Me?

• Different Faces of CRM

• Evaluation Metrics
• Privacy Issues

• Requirement Driven Product Selection
• Determining Function

• What's Your Function in the Field?
• Getting Information In and Out

• Getting More from Your Core
• Customer Scenarios

• Roadblocks

• A Broad Look

• Required Members

• Customer Profiles
• Customer Life Cycles
• Reviewing CRM and

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 1 Hour

• Avoid offering poor customer service and losing money
• Learn to solve problems quickly
• Create an outstanding experience for customers
• Learn to retain existing customers
• Learn to effectively handle difficult customers

• Good isn't good enough!
• We are all in the "helping field
• Providing "concierge" level of service
• The 5 tenets of tqm
• Secrets of how to boost customer satisfaction
• How to avoid the 10 deadly sins of customer service
• More money - through customer retention
• How much is a customer worth?
• Do you understand your customer?
• Dealing with difficult customers
• "leap" into customer service!
• Exceptional phone service
• Why customers buy from you!

Cost: 19 GBP

Discount: 90% Off for Laimoon Users!

Duration: 3 Hours

Discount: 90% Off for Laimoon Users!

Duration: Upto 1 Hour

• Lifetime access to the course
• No hidden fees, only pay the price of the course which includes exam fees.
• Recognized qualification upon successful completion of the course
• Study from anywhere, anytime, whenever it is convenient for you.
• Affordable and engaging e-learning study materials
• Study at your own pace from tablet, PC, or smartphone
• Online tutor support when you are in need.

• Module One - Getting Started
• Module Two - Getting Organized (I)
• Module Three - Getting Organized (II)
• Module Four - Managing Time
• Module Five - Getting It All Done On Time
• Module Six - Special Tasks
• Module Seven - Verbal Communication Skills
• Module Eight - Non-Verbal Communication Skills
• Module Nine - Empowering Yourself
• Module Ten - The Team of Two
• Module Eleven - Taking Care of Yourself
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Why Your Office Needs Administrative Procedures
• Module Three - Gathering the Right Tools
• Module Four - Identifying Procedures to Include
• Module Five - Top Five Procedures to Record
• Module Six - What to Include in Your Binder (I)
• Module Seven - What to Include in Your Binder (II)
• Module Eight - Organizing Your Binder
• Module Nine - What Not to Include in the Procedure Guide
• Module Ten - Share Office Procedure Guide
• Module Eleven - Successfully Executing the Guide
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Remove the Clutter
• Module Three - Prioritize
• Module Four - Scheduling Your Time
• Module Five - To-Do Lists
• Module Six - Paper and Paperless Storage
• Module Seven - Organization in Your Work Area
• Module Eight - Tools to Fight Procrastination
• Module Nine - Organizing Your Inbox
• Module Ten - Avoid the Causes of Disorganization
• Module Eleven - Discipline is the Key to Stay Organized
• Module Twelve - Wrapping Up
• Organizational Skills Course for Administrator- Activities

• Module One - Getting Started
• Module Two - The Right Attitude Starts with You
• Module Three - Stress Management (Internal Stressors)
• Module Four - Stress Management (External Stressors)
• Module Five - Transactional Analysis
• Module Six - Why are Some Customers Difficult
• Module Seven - Dealing with the Customer Over the Phone
• Module Eight - Dealing with the Customer In-Person
• Module Nine - Sensitivity in Dealing with Customers
• Module Ten - Scenarios of Dealing with a Difficult Customer
• Module Eleven - Following up With a Customer Once You Have Addressed Their Issue
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Aspects of Phone Etiquette
• Module Three - Using Proper Phone Language
• Module Four - Eliminate Phone Distractions0
• Module Five - Inbound Calls
• Module Six - Outbound Calls
• Module Seven - Handling Rude or Angry Callers
• Module Eight - Handling Interoffice Calls
• Module Nine - Handling Voicemail Messages
• Module Ten - Methods of Training Employees
• Module Eleven - Correcting Poor Telephone Etiquette
• Module Twelve - Wrapping Up

• Customer Relationship Management
• What CRM Is and Who It Serves
• Checklist for Success
• Requirement Driven Product Selection
• Considerations in Tool Selection
• Strategies for Customer Retention
• Building the Future
• Homegrown vs. Application Service Provider
• Evaluating and Reviewing Your Program
• The Development Team

• Module One - Getting Started
• Module Two - Opening
• Module Three - Working with the Interface
• Module Four - Your First Document
• Module Five - Basic Editing Tasks
• Module Six - Basic Formatting Tasks
• Module Seven - Formatting Paragraphs
• Module Eight - Advanced Formatting Tasks
• Module Nine - Working with Styles
• Module Ten - Formatting the Page
• Module Eleven - Sharing Your Document
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Opening PowerPoint
• Module Three - Working with the Interface
• Module Four - Your First Presentation
• Module Five - Working with Text
• Module Six - Formatting Text and Paragraphs
• Module Seven - Adding Pictures
• Module Eight - Advanced Formatting Tasks
• Module Nine - Working with Transitions and Animations
• Module Ten - Setting Up Your Slide Show
• Module Eleven - Showtime!
• Module Twelve - Wrapping Up

• Module One - Getting Started
• Module Two - Opening Excel
• Module Three - Working with the Interface
• Module Four - Your First Worksheet
• Module Five - Viewing Excel Data
• Module Six - Building Formulas
• Module Seven - Using Excel Functions
• Module Eight - Using Quick Analysis
• Module Nine - Formatting Your Data
• Module Ten - Using Styles, Themes, and Effects
• Module Eleven - Printing and Sharing Your Workbook
• Module Twelve - Wrapping Up

Cost: 13 GBP

Duration: Upto 19 Hours

• Lifetime access to the customer service diploma level 3 course
• No hidden fees, only pay the price of the course which includes exam fees.
• Recognised qualification upon successful completion of the course
• Study from anywhere, anytime, whenever it is convenient for you.
• Affordable and engaging e-learning study materials
• Study at your own pace from tablet, PC or smartphone
• Online tutor support when you are in need.

Cost: 13 GBP

Duration: Upto 12 Hours

• Module 1: Introduction to Customer Service
• Module 2: What's Different about Good Customer Service?
• Module 3: Customer Relationship Management
• Module 4: Customer Service Communication Strategies
• Module 5: Aspects of Phone Etiquette
• Module 6: Building Rapport Over the Phone
• Module 7: Inbound and Outbound Calls
• Module 8: Active Listening and Managing Tough Callers
• Module 9: Managing Interoffice Calls and Voicemail
• Module 10: Problem Solving over the Phone
• Module 11: Intra Organisation Dealings
• Module 12: Measuring Customer Service

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 6 Hours

• Module One - Customer Service: Who We Are and What We Do
• Module Two - Customer Service: Establishing Your Attitude
• Module Three - Customer Service: Identifying and Addressing Customer Needs
• Module Four - Customer Service: Generating Return Business
• Module Five: In-Person Customer Service
• Module Six - Customer Service: Giving Customer Service over the Phone
• Module Seven - Customer Service: Providing Electronic Customer Service
• Module Eight - Customer Service: Recovering Difficult Customers
• Module Nine - Customer Service: Understanding When to Escalate

Cost: 19 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 2 Hours

• Customer Service Manager
• Who We Are and What We Do
• Establishing Your Attitude
• Identifying and Addressing Customer Needs
• Generating Return Business
• In-Person Customer Service
• Giving Customer Service over the Phone
• Providing Electronic Customer Service
• Recovering Difficult Customers
• Understanding When to Escalate

• Instantly accessible CPD-accredited certificate on successful completion of this Customer Service Manager - CPD Accredited Course
• 24/7 access to the course for 12 months
• Study at your own pace
• No hidden fees or exam charges
• Full Tutor support on weekdays (Monday - Friday)
• Efficient assessment and instant results

• Students
• Recent graduates
• Job Seekers
• Anyone interested in this topic
• People already working in this field and want to polish their knowledge and skill.

Cost: 8 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 3 Hours

• Call centre & customer service training course is available to all learners, of all academic backgrounds.
• Learners should be aged 16 or over to undertake the qualification.
• A good understanding of the English language, numeracy and ICT are required to attend this course.

• Module One - Getting Started
• Module Two - The Basics (I)
• Module Three - The Basics (II)
• Module Four - Phone Etiquette
• Module Five - Tools
• Module Six - Speaking Like a Star
• Module Seven - Types of Questions
• Module Eight - Benchmarking
• Module Nine - Goal Setting
• Module Ten - Key Steps
• Module Eleven - Closing
• Module Twelve - Wrapping Up
• Activities
• Recommended Reading

Cost: 15 GBP

Discount: 97% Off for Laimoon Users!

Duration: Upto 9 Hours

• This is a dedicated website for teaching
• 24/7 tutor support
• Interactive Content
• Affordable price
• Courses accredited by the UK's top awarding bodies
• 100% online
• Flexible deadline

• No formal entry requirements. You need to have:
• Passion for learning
• A good understanding of the English language
• Numeracy and IT
• Desire for entrepreneurship
• Over the age of 16

• Negotiation Skill Improvement Training
• Prepare The Train Driver - Self Development For The Sales Consultant
• Negotiation Station - How To Negotiate Successfully
• Problem Solving Skills & Critical Thinking Training
• Facing New Problems
• Establishing the Problem
• Discovering the Solution
• Accepting a Decision

Cost: 10 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 6 Hours

• Boost your career in customer service
• Deepen your knowledge and skills in your chosen field just in hours not years!
• Study a course that has been designed by industry professionals.
• Save money and time by studying your convenient time
• Have access to a tutor whenever you are in need

• Lifetime Access
• High-quality e-learning study materials 
• The UK and globally recognised qualification
• Self-paced, no fixed schedules
• 24/7 customer support through email
• Available to students anywhere in the world
• No hidden fee
• Study in a user-friendly, advanced online learning platform

Cost: 20 GBP

Discount: 97% off through Laimoon!

Duration: Upto 1 Hour

• Boost your career in customer service
• Deepen your knowledge and skills in your chosen field just in hours not years!
• Study a course that has been designed by industry professionals.
• Save money and time by studying your convenient time
• Have access to a tutor whenever you are in need

• Lifetime Access
• High-quality e-learning study materials 
• The UK and globally recognised qualification
• Self-paced, no fixed schedules
• 24/7 customer support through email
• Available to students anywhere in the world
• No hidden fee
• Study in a user-friendly, advanced online learning platform

Cost: 20 GBP

Discount: 97% off through Laimoon!

Duration: Upto 1 Hour

• Boost your career in customer service
• Deepen your knowledge and skills in your chosen field just in hours not years!
• Study a course that has been designed by industry professionals.
• Save money and time by studying your convenient time
• Have access to a tutor whenever you are in need

• Lifetime Access
• High-quality e-learning study materials 
• The UK and globally recognised qualification
• Self-paced, no fixed schedules
• 24/7 customer support through email
• Available to students anywhere in the world
• No hidden fee
• Study in a user-friendly, advanced online learning platform

Cost: 20 GBP

Discount: 97% off through Laimoon!

Duration: Upto 1 Hour

• Boost your career in customer service
• Deepen your knowledge and skills in your chosen field just in hours not years!
• Study a course that has been designed by industry professionals.
• Save money and time by studying your convenient time
• Have access to a tutor whenever you are in need

• Lifetime Access
• High-quality e-learning study materials 
• The UK and globally recognised qualification
• Self-paced, no fixed schedules
• 24/7 customer support through email
• Available to students anywhere in the world
• No hidden fee
• Study in a user-friendly, advanced online learning platform

Cost: 20 GBP

Discount: 97% off through Laimoon!

Duration: Upto 1 Hour

• Boost your career in customer service
• Deepen your knowledge and skills in your chosen field just in hours not years!
• Study a course that has been designed by industry professionals.
• Save money and time by studying your convenient time
• Have access to a tutor whenever you are in need

• Lifetime Access
• High-quality e-learning study materials 
• The UK and globally recognised qualification
• Self-paced, no fixed schedules
• 24/7 customer support through email
• Available to students anywhere in the world
• No hidden fee
• Study in a user-friendly, advanced online learning platform

Cost: 20 GBP

Discount: 97% off through Laimoon!

Duration: Upto 1 Hour

• Role of Body Language over phone
• Verbal Communication Techniques
• The four E's of an effective telephone voice
• A Service Image

• Define the Customer and Client
• About Relationships
• To Serve and Delight
• Listening Skills
• Active Listening
• The Mission: To Listen

• Open Questions vs. Closed Questions
• Probing Techniques
• Saying No Effectively

• Benefits of Telemarketing
• Rapport Building
• Taking Messages
• Effective Messages
• Staying Out of Voice Mail Jai
• Closing down the Voice
• Cold and Warm Calls

• The Basic Script
• Sample Script
• Making the Script Yours
• Module 6 - Negotiation Techniques
• Handling Objections
• Closing the Sale
• The Changing Customer
• What the Customer Wants
• Negotiation Techniques
• Practicing Negotiation
• Phases of Negotiation
• Negotiation Made Easier
• High Impact Moments

• Dealing With Challenges Assertively
• Dealing With Difficult People
• Be a Problem Solver
• Customer Problem Solving
• The Fifth Critical Element - Measure It
• The Sixth Critical Element - Reinforce It
• Dealing With Stress
• Plus more

Cost: 30 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 200 Hours

• Flight Attendant Training
• INTRODUCTION
• WHY MAKE A CAREER?
• DUTIES AND RESPONSIBILITIES
• THE RESPONSIBILITIES OF FLIGHT ATTENDANT, BEFORE AND AFTER EACH FLIGHT 
• AVIATION INDOCTRINATION TRAINING 
• ABNORMAL AND EMERGENCY SITUATIONS TRAINING
• COMMUNICATION SKILLS 
• ESSENTIAL SKILLS
• DEALING WITH THE SITUATIONS 
• HOW TO HANDLE AN IN-FLIGHT EMERGENCY 
• CUSTOMER SERVICE SKILLS
• BEST QUALITIES TO HIGHLIGHT IN YOUR FLIGHT ATTENDANT APPLICATION RESUME 
• HOW TO BE A STAND-OUT CANDIDATE 
• AIRLINE EMPLOYMENT GLOSSARY
• GLOSSARY: LIST OF ACRONYMS AND DEFINITIONS  
• Customer Support Skills

Cost: 10 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 6 Hours

• State what customer service means in relation to all your customers, both internal and external
• Recognize how your attitude affects customer service
• Identify your customers' needs
• Use outstanding customer service to generate return business
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Know the different venues for customer support
• Recognize challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and par verbal communication skills
• Use the STAR method to speak on the spot
• Define and understand call center strategies.
• Identify different types of buying motivations.
• Create SMART Goals.
• Familiarize myself with strategies that sharpen effective communication.
• Use proper phone etiquette.

• Certificate of Completion (PDF format) = £35
• Certificate of Completion (Hardcopy) = £45 + postage charges £15

Cost: 18 GBP

Discount: 88% Off for Laimoon Users!

Duration: Upto 4 Weeks

• State what customer service means in relation to all your customers, both internal and external
• Recognize how your attitude affects customer service
• Identify your customers' needs
• Use outstanding customer service to generate return business
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal with difficult customers

• Define customer support
• Know the different venues for customer support
• Recognize challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Learning to be proactive in customer support

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and par verbal Customer Service Skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others

• Define and understand call center strategies.
• Identify different types of buying motivations.
• Create SMART Goals.
• Familiarize myself with strategies that sharpen effective communication.
• Use proper phone etiquette.
• Set benchmarks.

• Understand the definition of coaching
• Identify and monitor key information
• Communicate effectively
• Use coaching techniques
• Avoid common mistakes

• How to get management involved in training.
• Why peer training works.
• That manners are important with a contact center.
• How to build rapport with the callers.
• How to deal with difficult customers.

• Cultivate a positive attitude
• Manage internal and external stress
• Develop abilities to listen actively and empathize
• Build a rapport with customers in person and over the phone
• Understand the diverse challenges posed by customers
• Develop strategies to adapt to challenging circumstances

• Planning and Preparing
• Identifying the Participants
• How to choose the time and place
• How to create the agenda
• How to set up the meeting space
• How to incorporate your electronic options
• Meeting Roles and Responsibilities
• Use an agenda
• Chairing a Meeting
• How to deal with disruptions
• How to professionally deal with personality conflicts
• How to take minutes
• How to make the most of your meeting using games, activities and prizes

• Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
• Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
• Lay the groundwork for negotiation
• Identify what information to share and what to keep to yourself
• Understand basic bargaining techniques
• Apply strategies for identifying mutual gain
• Understand how to reach consensus and set the terms of agreement
• Deal with personal attacks and other difficult issues
• Use the negotiating process to solve everyday problems
• Negotiate on behalf of someone else

• Discuss how to create a motivational environment
• Understand the importance of communication and training in motivating sales teams
• Determine steps your organization can take to motivate sales team members
• Understand the benefits of tailoring motivation to individual employees
• Apply the principles of fostering a motivational environment to your own organization

• Certificate of Completion (PDF format) = £40
• Certificate of Completion (Hardcopy) = £60 + postage charges £15

Cost: 18 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 4 Weeks

1. Creating a Customer-Centric Organization
   Learn how to build and sustain an organizational culture focused on exceptional customer service.
2. Service Management from the Top
   Understand leadership roles in driving service standards and embedding customer service as a strategic priority.
3. Customer Retention and Satisfaction
   Discover simple yet impactful actions to keep customers loyal and satisfied.
4. Overcoming Roadblocks in Customer Service
   Identify and address common obstacles that impair service delivery.
5. Customer Service in a Wired World
   Explore best practices for online and digital customer service channels.
6. Common Customer Service Don’ts
   Learn what to avoid to maintain professionalism and customer trust.
7. Constructive Conflict Management with Co-Workers
   Develop interpersonal skills to manage workplace conflicts productively.
8. Tips for Getting Better Service as a Customer
   Gain insights that enhance your effectiveness both as a service provider and a customer.

Cost: 199 USD

Duration: Upto 3 Months

Cost: 40 GBP

Discount: 90% Off for Laimoon Users!

Duration: Upto 320 Hours

Course Outline:

Below are few topics which will be covered under our Customer Relation Management Training:

• Outline to CRM
• Role of Information Technology
• Explaining your CRM Procedure
• Getting knowledge from Data
• The Phases of Development for CRM and Data Warehouse
• Creating the CRM Data Warehouse
• Consumer Learning Curve
• Supervision of Consumer for Revenue
• The Financial Worth of CRM
• Handouts
• The Tactical Look of Data Warehousing and Customer Relationship Management
• Data Confidentiality: Safeguarding Assurance
• Deploying Discretion and Consumer Views
• Executing CRM

• In our Customer Relation Management courses in Abu Dhabi, our goal is to make candidates understand:
• Consumer behavior, customer satisfaction, trustworthiness, Consumer defection, etc.
• Vital theories like Closed Loop Marketing and Sales Supervision
• Customer Relationship Management effect on sales and marketing plans
• Customer and Company security issues
• Ways unhappy Consumers may utilize the Internet to convey disgrace to business and its services and products
• Methods in which businesses may utilize technology containing Internet to provision corporate CRM plan
• The part played by CRM in handling consumers as critical properties
• The part of Business Intelligence in Customer Relationship Management

• It highly cost-effective
• Easily tailor-made as per the businesses current processes
• Helps in making the call center operations practical
• Maintains and fastens Customer Lifecycle Management
• Helps in breaking database into several categories and subcategories
• Offers data with lightning speed by programming information processing
• Assists in cross selling and upselling
• Benefits by producing short and long-term marketing plans
• Eliminates paper utilization
• Produce quality leads
• Data easily reached to several employees instantly
• Helps in tracking of leads and their sources

• To save customers by getting them back
• To invite fresh and probable customers
• To build trustworthiness among current customers
• To encourage consumers to buy something that is more expensive

Cost: 2000 AED

Duration: Upto 15 Hours

This information packed course gives you the skills you need to provide your clients with a higher level of service whether you are dealing with them face to face, over the phone or online.The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own place and where you feel most comfortable, as long as you have access to the internet. 

The modules are accessible on all devices from PC's to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time.During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognized diploma.

What You Will Learn

This course comprises of eleven information packed modules, these include:

• Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.
• Understand your customers, find your niche and get a firm understand of consumer rights law in the United Kingdom.
• Make a great first impressions, learn how positive attitude, dress and body language effects how you are perceived.
• Learn how to care for your customer's needs from seeing customer service from their perspective to the importance of communication.
• Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.
• Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.
• Get a firm understanding of telephone customer service complete with eleven tips to improve your customer services levels over the phone. This module will also provide valuable insight into telephone etiquette.
• Understand the importance of electronic customer service. The do's and don'ts and tips on providing effective service electronically in a world where everyone relies on the internet on a daily basis.
• The course will teach you how to deal with difficult customers, how to diffuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.
• Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave to the clients demands.
• Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.

Benefits of the Customer Services Diploma

Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily.Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members.The benefits of a customer services diploma is endless, but here are some you can take note of right way:

• You will learn how to exceed your customers expectations.
• You will learn how to be courteous and helpful to each client you come in contact with.
• Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
• Learn essential problem solving skills you can use daily.
• See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.

Cost: 24 USD

Discount: 92% off through Laimoon!

Duration: Upto 7 Hours

What You Will Learn

• Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.
• Understand your customers, find your niche and get a firm understanding of consumer rights law in the United Kingdom.
• Make a great first impression, learn how positive attitude, dress and body language affects how you are perceived.
• Learn how to care for your customer's needs, from seeing customer service from their perspective to the importance of communication.
• Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.
• Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.
• Get a firm understanding of telephone customer service complete with eleven tips to improve your customer service levels over the phone. This module will also provide valuable insight into telephone etiquette.
• Understand the importance of electronic customer service. The do's and don'ts and tips on providing an effective service electronically in a world where everyone relies on the internet on a daily basis.
• The course will teach you how to deal with difficult customers, how to defuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.
• Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave into the clients' demands.
• Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.

Benefits of the Customer Services Diploma

• You will learn how to exceed your customers' expectations.
• You will learn how to be courteous and helpful to each client you come in contact with.
• Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
• Learn essential problem solving skills you can use daily.
• See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.

Cost: 24 USD

Discount: 92% off through Laimoon!

Duration: Upto 10 Hours

Introduction to the Customer Care Certificate

What You Will Learn

• An overview of what customer care entails and why it is important
• How to measure the customer experience
• Using a customer-led approach in your work
• How to balance friendly service with effective service
• Making a good first impression and being courteous
• Using active listening skills
• Ending customer interactions positively
• Handling complaints from customers

Benefits of the Customer Care Certificate

• Study from anywhere and at any time including at home, work or even a local business.
• Study at a pace that you feel comfortable with. You dont have to try to keep up with the rest of the class.
• The ability to study the curriculum from any device, including your tablet, mobile and PC. This allows you to work from home or when on the go.
• This is an easy to manage course thanks to the individual modules. This makes it a more enjoyable work experience.
• Convenient online support is available throughout the study experience, which ensures you stay on track.
• You will learn from a comprehensive syllabus, guaranteed to give you the skills and information necessary to make a splash in your chosen career.
• You will improve the prospects you have when seeking out new employment.
• The course is certified and recognised, giving you added security.
• The course is affordable, which makes it a smart investment into your future.

Cost: 24 USD

Discount: 92% off through Laimoon!

Duration: Upto 8 Hours

What you will learn

• The benefits and value of good customer service
• How to use customer feedback to improve your service
• How to tangibly measure customer loyalty
• How to assess and improve your current customer service processes
• How the quality of your customer care influences the customer's experience and impression
• Effective strategies for handling customer service problems
• How to continually develop your customer services
• The role that feedback and monitoring plays in establishing a customer care framework
• What service level agreements are and how to develop them

Cost: 24 USD

Discount: 92% off through Laimoon!

Duration: Upto 8 Hours

• Introduction To Customer Service
• The Power of Positive Thinking in Customer Service
• Types of Difficult Customers and How to Help them
• How to Deal with Difficult Customers
• Understanding Customer Service
• Identifying Customer Expectations
• Providing Excellent Customer Service
• Focusing on the Customer
• Customer Service and the Telephone
• Handling Complaints
• Enduring Stress

• Customer Service and Retention Templates
• Customer Service & Retention Checklist
• Customer Service Checklist

• First Lesson
• Second Lesson
• Third Lesson
• Fourth Lesson
• Fifth Lesson

• Module One – Getting Started
• Module Two – Opening
• Module Three – Working with the Interface
• Module Four – Your First Document
• Module Five – Basic Editing Tasks
• Module Six – Basic Formatting Tasks
• Module Seven – Formatting Paragraphs
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Styles
• Module Ten – Formatting the Page
• Module Eleven – Sharing Your Document
• Module Twelve – Wrapping Up

• Module One – Getting Started
• Module Two – Opening Excel
• Module Three – Working with the Interface
• Module Four – Your First Worksheet
• Module Five – Viewing Excel Data
• Module Six – Building Formulas
• Module Seven – Using Excel Functions
• Module Eight – Using Quick Analysis
• Module Nine – Formatting Your Data
• Module Ten – Using Styles, Themes, and Effects
• Module Eleven – Printing and Sharing Your Workbook
• Module Twelve – Wrapping Up

Cost: 29 USD

Discount: 90% off through Laimoon!

Duration: Upto 33 Hours

• Understanding Customer Service
• Identifying Customer Expectations
• Providing Excellent Customer Service
• Focusing on the Customer
• Customer Service and the Telephone
• Handling Complaints
• Enduring Stress
• Understanding Leadership
• Six Critical Elements
• Five Practices of Leadership

Cost: 26 USD

Discount: 90% off through Laimoon!

Duration: Upto 3 Hours

• Course Overview
• Verbal Communication
• To Serve and Delight
• Exceptional Things about Telephone Sales
• It’s More Than Just a Phase
• Communication Essentials
• Developing Your Script
• Pre-Call Planning
• Phone Tag and Call Backs
• Following Up
• Closing the Sale

Cost: 37 USD

Discount: 90% off through Laimoon!

Duration: Upto 5 Hours

• Understanding Customer Service
• Identifying Customer Expectations
• Providing Excellent Customer Service

• Focusing on the Customer

• Customer Service and the Telephone

• Handling Complaints

• Enduring Stress

Cost: 66 USD

Discount: 90% off through Laimoon!

Duration: Upto 1 Hours

• Course Overview (Call Centre Agents Training Level 2)
• What’s Missing in Telephone Communication?
• Verbal Communication Techniques
• Who are Your Customers?
• To Serve and Delight
• Did You Hear Me? 
• Asking the Right Questions
• Saying No
• Sales by Phone
• Taking Messages
• Staying Out of Voice Mail Jail
• Closing Down the Voice
• Cold and Warm Calls
• Developing a Script
• Perfecting the Script
• Handling Objections
• Negotiation Techniques
• It’s More Than Just a Phase
• Phone Tag and Getting the Call Back
• This is My Mentor
• Stress Busting
• News from Within

Cost: 26 USD

Discount: 90% off through Laimoon!

Duration: Upto 5 Hours

• The price is for the whole Customer Service Essential Certificate course including the final exam – no hidden fees
• Accredited Certificate upon successful completion at an additional cost
• Efficient exam system with instant results
• Track progress within own personal learning portal
• 24/7 customer support via live chat

• Customer Service and Retention Templates
• Customer Service & Retention Checklist
• Customer Service Checklist

• Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, but it can also be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.
• On successful completion of this course, you have the potential to achieve a higher salary.
• The sky really is the limit.

Cost: 10 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 3 Hours

• The price is for the whole Office Admin and Customer Service Diploma course including the final exam – no hidden fees
• Accredited Certificate upon successful completion at an additional cost
• Efficient exam system with instant results
• Track progress within own personal learning portal
• 24/7 customer support via live chat

• Admin Support
• Administrative Management
• Organizational Skills
• Customer Relations and Dealings
• Customer Service: Telephone Etiquette
• Customer Relationship Management
• Microsoft Office Word
• Microsoft Office Powerpoint
• Microsoft Office 

Cost: 20 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 3 Days

• The price is for the Professional Diploma in Customer Service whole course including the final exam - no hidden fees
• Accredited Certificate upon successful completion at an additional cost
• Efficient exam system with instant results
• Track progress within own personal learning portal
• 24/7 customer support via live chat

• Getting Started
• Who We Are and What We Do
• Establishing Your Attitude
• Identifying and Addressing Customer Needs
• Generating Return Business
• In-Person Customer Service
• Giving Customer Service over the Phone
• Providing Electronic Customer Service
• Recovering Difficult Customers
• Understanding When to Escalate
• Ten Things You Can Do to WOW Customers Every Time
• Wrapping Up

• Customer Relationship Management
• What CRM Is and Who It Serves
• Checklist for Success
• Requirement Driven Product Selection
• Considerations in Tool Selection
• Strategies for Customer Retention
• Building the Future
• Homegrown vs. Application Service Provider
• The Development Team
• Evaluating and Reviewing Your Program

Cost: 20 GBP

Discount: 95% Off for Laimoon Users!

Duration: Upto 14 Hours

• The price is for the Call Centre & Customer Service Beginner course including the final exam – no hidden fees
• Accredited Certificate upon successful completion at an additional cost
• Efficient exam system with instant results
• Track progress within own personal learning portal
• 24/7 customer support via live chat

• Module One – Getting Started
• Module Two – The Basics (I)
• Module Three – The Basics (II)
• Module Four – Phone Etiquette
• Moule Five – Tools
• Module Six – Speaking Like a Star
• Module Seven – Types of Questions
• Module Eight – Benchmarking
• Module Nine – Goal Setting
• Module Ten – Key Steps
• Module Eleven – Closing
• Module Twelve – Wrapping Up