• Enhances customer satisfaction – Learn to communicate effectively and resolve customer queries professionally.
• Improves problem-solving skills – Develop strategies to handle difficult customers and challenging situations.
• Boosts professionalism – Master phone etiquette, active listening, and rapport-building techniques.
• Strengthens sales and persuasion skills – Understand how to turn inquiries into successful business opportunities.
• Meets industry standards – Get trained in the best Call Centre UAE practices that align with global customer service benchmarks.

• Master communication techniques to deliver excellent customer support.
• Develop active listening and problem-solving skills for handling customer inquiries efficiently.
• Gain confidence in handling call centre operations and improving response times.
• Learn industry-proven strategies to build customer trust and loyalty.
• Enhance career opportunities with a KHDA-approved Call Centre Certification.
• Gain hands-on experience through role-playing exercises and real-world scenarios.

• Introduction
• Training Objectives
• Pre-Assignment Review

• Defining Buying Motives
• Establishing a Call Strategy
• Prospecting
• Qualifying
• Q&A Session

• Getting Beyond the Gate Keeper
• Controlling the Call
• Difficult Customers
• Reporting
• Q&A Session

• Preparation
• Building Rapport
• Speaking Clearly - Tone of Voice
• Effective Listening
• Showing Empathy
• Q&A Session

• Self-Assessments
• Scripting Techniques
• Utilizing Sales Scripts
• Making the Script Your Own
• Cheat Sheets
• The Sales Dashboard
• Q&A Session

• S = Situation
• T = Task
• A = Action
• R = Result
• Q&A Session

• Open Questions
• Closed Questions
• Ignorant Redirection
• Positive Redirection
• Negative Redirection
• Multiple Choice Redirection
• Q&A Session

• Benchmark Metrics
• Performance Breakdown
• Implementing Improvements
• Benefits
• Q&A Session

• The Importance of Goals
• SMART Goals
• Staying Committed
• Motivation
• Overcoming Limitations
• Q&A Session

• Six Success Factors
• Staying Customer Focused
• The Art of Telephone Persuasion
• Telephone Selling Techniques
• Q&A Session

• Industry-Expert Trainers – Learn from experienced professionals in Call Centre Dubai operations.
• Practical Training Approach – Engage in real-life case studies, role-playing, and interactive activities.
• KHDA-Recognized Certification – Earn a certification that enhances career prospects in the UAE and beyond.
• Flexible Learning Options – Choose between online and in-person training based on your preference.
• Career Advancement – Gain valuable skills that make you a sought-after professional in customer service roles.

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: 26 Hours

• Effective lead generation: Learn how to create opportunities through B2B cold calling and generate quality leads.
• Overcome rejection: Gain confidence in handling objections and turning potential rejections into opportunities.
• Improve sales communication: Understand how to engage prospects with compelling conversations that capture their attention.
• Enhance persuasion skills: Learn how to influence decision-makers and convince them to explore your offerings.
• Increase sales success rate: Master the structure of a successful sales call to boost conversions and business growth.

• Develop confidence to make sales calls without hesitation.
• Learn proven strategies to increase engagement and rapport with potential clients.
• Master objection-handling techniques to keep conversations flowing smoothly.
• Improve time management and call planning for more productive interactions.
• Receive a Cold Calling Certification that boosts career prospects.
• Gain practical experience with real-world exercises and case studies.

• What is prospecting?
• Success formula
• Increasing success rate
• Importance of gatekeepers
• Elevator pitch

• Techniques
• Importance of tele calling challenges
• Why scripts?
• Pre-call ritual
• Script
• Things to remember
• Drill for skill
• Sales time management

• Importance of objection
• Techniques to handle objections
• Script
• Drill for skill
• Qualifying methods
• BANT / CHAMP

• Importance of objection
• Techniques to handle objections
• Script
• Drill for skill
• Qualifying methods
• BANT / CHAMP

• Drill for skill
• Case study
• Assessment

• Expert-Led Training – Learn from experienced sales professionals with years of industry knowledge.
• Hands-on Learning – Engage in role-playing exercises and real-time cold calling simulations.
• KHDA-Approved Certification – Gain recognition with a certification that enhances your credibility.
• Flexible Learning Modes – Choose from classroom and online training options to suit your schedule.
• Career Advancement – Develop skills that open doors to high-paying sales roles in Dubai and beyond.

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: 16 Hours

• CPD-UK Accredited Certification: Earn a globally recognised credential.
• 24 Hours of Expert-Led Training: Learn from industry professionals.
• Comprehensive Curriculum: 9 modules covering planning, mentoring, teamwork, HR procedures, and more.
• Master Complaint Handling: Develop strategies to handle complex customer situations effectively.
• Flexible Payment Options: Convenient instalment plans available.

• The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.

• Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers.

• Customer service strategy development enters the discussion in unit 3, which centres largely around the establishment of objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.

• The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.

• Precisely how, why, where and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods and how to incorporate customer service excellence in all aspects of training and development.

• The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.

• The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.

• Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, better-understanding customer behaviour, and ultimately how to turn an unprofitable customer into a profitable customer.

• The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.

Cost: 3500 AED

Discount: 50% Off for Laimoon Users!

Duration: 24 Hours

• Identify the elements of an effective customer experience strategy
• Strengthen customer loyalty through differentiated experiences
• Select effective techniques for bringing the voice of the customer into your organisation
• Map your customer journeys
• Encourage a service culture
• Develop an action plan to create seamless customer experiences

• Heads of Customer Experience
• Marketing Directors
• Brand Managers
• Customer Service Managers

Cost: 4900 USD

Duration: 5 Days

Cost: 3995 USD

Duration: 5 Days

• KHDA-Approved Training & Certification: Gain a recognised certificate upon course completion.
• 24 Hours of Intensive Learning: Led by industry experts for a comprehensive learning experience.
• Latest CRM Practices: Learn modern strategies for managing customer relationships.
• Flexible Payment Options: Convenient instalment plans available.

• CRM Fundamentals: Understanding B2B and B2C customer relationships.
• Customer Retention Techniques: Master tools for customer engagement and retention.
• Handling Customer Feedback: Use feedback for business improvement and innovation.
• Service Recovery Mechanisms: Learn to handle complaints and ensure customer satisfaction.
• CRM Technology: Explore modern tools like dashboards and data analysis techniques.

• The key role of the Customer Relationship Manager (CRM) in Developing a competitive edge
• Understanding the differences between Business-To-Business (B2B) Customer Relationship Management, and Business-ToConsumer (B2C) Customer Relationship Management
• Identifying barriers to providing exceptional customer service
• Understanding why the happy ‘Internal Customer’ is more motivated to provide exceptional ‘External Customer’ service
• Identifying the ‘Perception Points’ of your organization
• Detailed analysis of your ‘Perception Points’
• Understanding your customers’ changing needs
• The key steps of Customer Service Calculating
• Customer Lifetime Value (CLV)
• Changing Times – the impact of technology on CRM
• Understanding different Customer Feedback Mechanisms
• Creating a CRM dashboard – ‘What Gets Measured Can Be Improved!’

• Dealing with Queries, Questions, and Complaints
• Handling unreasonable requests effectively
• Creating an exceptional service recovery mechanism for
• enhancing customer retention
• Using Customer Feedback to innovate and ‘Stay Ahead of
• the Competition’
• The best practices in CRM – learning from highly relevant
• case studies
• How to create ‘Long-Term Loyal Customers’

• Completing our CRM course opens doors to better career opportunities, as companies seek professionals who can:
• Develop Customer Loyalty Programs: Build long-term customer relationships.
• Improve Service Quality: Implement best practices for customer satisfaction.
• Increase Business Growth: Leverage CRM strategies for revenue generation.
• Master CRM Tools: Gain hands-on experience with modern CRM systems.

Cost: 4000 AED

Discount: 50% Off for Laimoon Users!

Duration: Upto 24 Hours

Cost: 3995 USD

Duration: 5 Days

Cost: 3995 USD

Duration: 5 Days