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Total Quality management (TQM) - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Fri, 19 Dec 2025 16:45:30 +04

"Techniques of Quality Management" is a comprehensive course designed to provide participants with the knowledge, skills, and tools necessary to enhance quality and productivity in organizational processes.

Participants will learn how to apply various techniques and tools to assess and improve quality and productivity across different organizational processes. The course covers techniques such as Total Quality Management (TQM), Six Sigma, Lean Manufacturing, and Kaizen, among others, which are widely used to drive continuous improvement and achieve operational excellence.

The total Quality Management course is an intensive programme where delegates will be learning about the Introduction to Total Quality Management, Approaches of TQM, Process & Implementation of TQM, Requirement of TQM, Principles of TQM, Quality Association with TQM, Cost of Quality

Objective

Detailed knowledge and information about total quality management
How to play a significant role in the implementation of a total quality management system in the organisation
Knowledge to train other professionals on total quality management
Apply quality management tools and techniques to improve processes and performance
Measure, analyse, and improve quality performance using data-driven approaches
Understanding to check existing processes and procedures followed within the organisation for adherence to standards
Integrate quality planning, control, and improvement into daily operations

Cost: 4250 USD

Duration: 5 Days

Techniques of Quality and Productivity Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Fri, 19 Dec 2025 16:25:05 +04

"Techniques of Quality and Productivity Management" is a comprehensive course designed to provide participants with the knowledge, skills, and tools necessary to enhance quality and productivity in organizational processes.

Participants will learn how to apply various techniques and tools to assess and improve quality and productivity across different organizational processes. The course covers techniques such as Total Quality Management (TQM), Six Sigma, Lean Manufacturing, and Kaizen, among others, which are widely used to drive continuous improvement and achieve operational excellence.

Additionally, the course addresses the importance of aligning quality and productivity initiatives with organizational goals and objectives. Participants will gain insights into developing performance metrics, setting targets, and monitoring progress to ensure that quality and productivity improvements contribute to overall organizational success.

Objective

Gain a clear understanding of Total Quality Management (TQM) soft skills for managing, controlling, and improving quality within organisations.
Evaluate the skills, competencies, and resources required to implement TQM processes, with particular emphasis on soft skills needed to achieve world-class standards.
Develop the ability to apply quality tools effectively for data collection and analysis.
Enhance knowledge of alternative quality measurement approaches and performance indicators.
Strengthen the ability to use quality measurement and control tools to identify and drive quality improvement opportunities.
Build the capability to design and implement an integrated quality improvement plan and create organisational awareness to ensure its successful adoption.

Cost: 4250 USD

Duration: 5 Days

Modern Techniques of Quality Productivity Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Wed, 17 Dec 2025 22:11:16 +04

"Modern Techniques of Quality and Productivity Management" is an advanced course designed to equip professionals with the latest methodologies and best practices in quality management and productivity enhancement. In today's competitive business landscape, organizations strive to achieve high levels of quality while optimizing productivity to meet customer expectations and stay ahead of the competition. This course provides participants with the knowledge and skills needed to implement modern techniques and strategies to enhance both quality and productivity across various industries and sectors.

Throughout this course, participants will explore cutting-edge techniques and innovative approaches to quality management and productivity enhancement. Emphasis is placed on understanding the principles of total quality management (TQM), lean management, Six Sigma, and other contemporary methodologies for achieving operational excellence.

Objective

Understand modern concepts, tools, and techniques used in quality and productivity management
Apply continuous improvement methodologies to enhance operational efficiency and performance
Analyze processes to identify inefficiencies, waste, and opportunities for improvement
Implement quality management systems aligned with organizational goals and best practices
Measure and monitor productivity and quality performance using relevant metrics and benchmarks
Foster a culture of quality, innovation, and continuous improvement within the organization

Cost: 4250 USD

Duration: 5 Days

Quality and Compliance Management - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Thu, 15 May 2025 14:52:51 +04

Overview
Quality and compliance are critical in ensuring operational excellence regulatory adherence and customer satisfaction across industries. This course provides participants with a comprehensive understanding of quality management principles compliance frameworks and industry best practices. Participants will learn how to develop quality assurance processes conduct internal audits identify risks and implement corrective actions to maintain compliance and drive continuous improvement. Through case studies hands-on exercises and real-world applications learners will gain the practical skills to enhance organisational quality and regulatory adherence

Objectives
By the end of this course participants will be able to:
Understand quality management principles and compliance requirements across various industries.
Develop and implement effective quality assurance processes to maintain high standards.
Conduct internal audits and risk assessments to identify and address quality gaps.
Implement corrective and preventive actions (CAPA) to drive continuous improvement.
Ensure regulatory compliance with national and international quality standards.
Monitor and measure quality performance using Key Performance Indicators (KPIs).

Who Should Attend
Quality assurance and compliance professionals
Operations and production managers
Regulatory and compliance officers
Auditors and risk management professionals
Business leaders seeking to enhance quality standards
Individuals responsible for maintaining industry compliance

Course Outlines

Day 1: Introduction to Quality and Compliance Management
Fundamentals of quality management and compliance
Key industry regulations and compliance frameworks
Quality management systems (QMS) and their role in business success
Case Study: How leading companies achieve compliance excellence

Day 2: Developing Quality Assurance Processes
Establishing quality standards and procedures
Documenting and maintaining quality policies
Integrating quality assurance into daily operations
Practical Exercise: Designing a basic Quality Management System (QMS)

Day 3: Conducting Audits and Risk Assessments
Internal and external audit processes
Risk-based thinking in quality and compliance
Identifying and addressing non-conformities
Practical Exercise: Conducting a mock internal audit

Day 4: Implementing Corrective and Preventive Actions (CAPA)
Root cause analysis and problem-solving techniques
Developing corrective action plans
Preventive measures for quality improvement

Day 5: Continuous Improvement and Performance Monitoring
Using Key Performance Indicators (KPIs) to track quality
Lean and Six Sigma principles for quality enhancement
Ensuring compliance sustainability
Course review

Cost: 5300 USD

Duration: 5 Days

Quality Tools and Methods Management - IOMH - Institute of Mental Health , Online,United Kingdom

Wed, 16 Oct 2024 09:41:07 +04

Every business needs to maintain high standards, and understanding how to manage quality is key. This Quality Tools and Methods Management course on Quality Tools and Methods Management gives you the knowledge to improve processes, solve problems, and ensure consistent results. It’s designed for anyone looking to build a solid foundation in managing quality efficiently.

You’ll learn about the 7 essential quality tools and how to use them effectively. The Quality Tools and Methods Management course also covers proven problem-solving methods and preventive strategies to help you avoid issues before they happen. Each topic is laid out simply, making it easy to follow and apply in real-world settings.

By the end of the Quality Tools and Methods Management course, you'll be equipped to handle quality challenges with confidence. Whether you're in manufacturing, service, or any industry where quality matters, this Quality Tools and Methods Management course will give you the tools you need to succeed and improve performance.

Learning Outcomes

Understand the 7 basic quality tools and their uses.
Learn how to apply structured problem-solving processes.
Study different methods for solving problems effectively.
Develop preventive strategies to avoid recurring issues.
Gain insights into managing quality across different sectors.
Build a strong foundation in methods management for long-term success.

Course Curriculum

Module 1 - Introduction
Module 2 - The 7 Basic Quality Tools
Module 3 - The Problem Solving Process
Module 4 - Problem Solving Methods
Module 5 - The Preventive Tools
Module 6 - Conclusion
Resources -

Cost: 9.99 GBP

Duration: Upto 4 Hours

Retail Banking - IOMH - Institute of Mental Health , Online,United Kingdom

Tue, 24 Sep 2024 16:37:03 +04

Retail banking is at the heart of everyday financial services, connecting people with essential banking products. This course on Retail Banking is designed to give you a clear understanding of how personal banking works. It covers everything from opening bank accounts to managing payments and handling customer needs effectively.

You'll also learn about key banking services, risk management, fraud detection, and how to identify counterfeit currency. Whether you’re interested in becoming a bank teller, improving your banking skills, or understanding how the system operates, this course provides the knowledge you need.

With a focus on practical banking tasks and customer service, this course ensures you’re prepared for real-world banking challenges. Start your journey into the world of retail banking, where you’ll gain skills that are vital for both personal and professional success.

Learning Outcomes:

Understand core retail banking services and their functions.
Learn the roles and duties of a bank teller.
Gain knowledge in opening bank accounts and managing payments.
Master fraud detection and handling in banking.
Develop strong customer service and banking ethics skills.
Grasp key principles of banking risk management.

Course Curriculum

Module 01: Introduction to Banking
Module 02: Banking Services
Module 03: Categories of Banking Institutions
Module 04: Bank Teller
Module 05: Bank Accounts and Opening Them
Module 06: Mathematics for Bank Tellers
Module 07: Bookkeeping and Payment
Module 08: Cash Sorting & Counterfeit Identification
Module 09: Fraud Handling
Module 10: Customer Services
Module 11: Banking Risk Management
Module 12: Ethics

Cost: 9.99 GBP

Discount: 75% off through Laimoon!

Duration: Upto 2 Hours

Quality Management and Strategic- ISO 9001 - IOMH - Institute of Mental Health , Online,United Kingdom

Mon, 23 Sep 2024 16:55:34 +04

The Quality Management and Strategic Training - ISO 9001 course is designed to enhance your understanding of quality management principles. This Quality Management and Strategic- ISO 9001 course is ideal for anyone wanting to learn how to implement effective quality systems in their organization.

You will learn the key concepts of ISO 9001 and what it means for quality management. Each module provides clear information on important topics like quality objectives, responsibilities, and performance evaluation. This knowledge will help you create a strong foundation for quality management practices.

By the end of the Quality Management and Strategic- ISO 9001 course, you will feel confident in applying what you’ve learned. You’ll be ready to improve processes and contribute to your organization’s success. Join us and take a significant step toward becoming an expert in quality management!

Learning Outcomes

Understand critical definitions in quality management.
Identify responsibilities within quality management systems.
Apply key quality management principles effectively.
Analyse major changes in quality standards.
Develop quality objectives aligned with strategic goals.
Utilize helpful tools for performance evaluation.

Course Curriculum

Module 01: Critical Definitions
Module 02: Who is Responsible
Module 03: Quality Management Principles
Module 04: Major Changes
Module 05: Process Approach
Module 06: Context of the Organization
Module 07: Quality Objectives
Module 08: Performance Evaluation
Module 09: Now What
Module 10: Helpful Tools

Cost: 9.99 GBP

Duration: Upto 9 Hours

ISO 9001: Quality Management System - IOMH - Institute of Mental Health , Online,United Kingdom

Wed, 18 Sep 2024 15:17:00 +04

Understanding quality management is crucial for any successful organization. Our ISO 9001: Quality Management System course is designed to provide you with clear and practical insights into this important field. You'll learn about key concepts, responsibilities, and the latest updates in quality management.

The ISO 9001: Quality Management System course covers everything from defining quality management to setting and evaluating quality objectives. It also introduces you to useful tools that can help improve your processes. Each section is crafted to build your knowledge and skills step-by-step.

By the end of this ISO 9001: Quality Management System course, you'll have a solid grasp of quality management principles and how to apply them effectively. It's a valuable resource for anyone looking to enhance their expertise or advance their career in quality management.

Learning Outcomes

Understand core concepts and definitions of quality management.
Identify roles and responsibilities in a quality management system.
Learn the principles and major changes in quality management.
Apply the process approach to improve organizational processes.
Set and evaluate quality objectives for better performance.
Utilize helpful tools for effective quality management.

Course Curriculum

Module 01: Critical Definitions
Module 02: Who is Responsible
Module 03: Quality Management Principles
Module 04: Major Changes
Module 05: Process Approach
Module 06: Context of the Organization
Module 07: Quality Objectives
Module 08: Performance Evaluation
Module 09: Now What
Module 10: Helpful Tools
Module 11: See you soon

Cost: 9.99 GBP

Duration: Upto 8 Hours

Certificate in Strategic Quality Management - IOMH - Institute of Mental Health , Online,United Kingdom

Tue, 17 Sep 2024 15:23:41 +04

Effective Quality Management is essential for any organization striving to achieve success and maintain consistency in their processes. This course offers a deep dive into the core principles of Quality Management, teaching you how to implement strategic systems that boost efficiency and performance. You’ll understand key definitions, the process approach, and how to set clear quality objectives that align with organizational goals.

With a strong focus on performance evaluation and continuous improvement, this course ensures that you're equipped with the knowledge to develop and sustain high standards within any company. You’ll learn how to identify who is responsible for different aspects of quality control, integrate quality management principles into every layer of the organization, and use helpful tools for ongoing assessment.

By the end of the course, you'll be ready to lead quality initiatives, ensuring your organization meets its goals with consistency and precision. Gain the skills to make strategic decisions that improve processes and build a culture of excellence.

Learning Outcomes:

Understand the core principles of quality management.
Learn how to apply the process approach to improve operations.
Develop strategic quality objectives that align with organizational goals.
Evaluate performance and ensure continuous improvement.
Identify roles and responsibilities in quality control.
Utilize helpful tools to support quality management initiatives.

Course Curriculum:

Module 1: Course Structure
Module 2: Critical Definitions
Module 3: Who is Responsible
Module 4: Quality Management Principles
Module 5: Major Changes
Module 6: Process Approach
Module 7: Context of the Organization
Module 8: Quality Objectives
Module 9: Performance Evaluation
Module 10: Now What
Module 11: Helpful Tools

Cost: 9.99 GBP

Duration: Upto 9 Hours

Quality Management - IOMH - Institute of Mental Health , Online,United Kingdom

Thu, 12 Sep 2024 13:57:23 +04

Imagine transforming your skills to lead in the field of Quality Management. This Quality Management course offers a clear, simple guide to mastering quality principles that drive success. You’ll learn about Total Quality Management and how to effectively measure and improve quality in any setting.

We cover essential topics like Six Sigma and Supply Chain Management, giving you the tools to ensure high standards and meet customer needs. Each module builds on the last, making complex concepts easy to understand and apply.

By the end, you’ll be equipped to handle quality control with confidence and perform thorough audits. This Quality Management course will prepare you to make a significant impact in any organization’s quality management efforts.

Learning Outcomes:

Understand the fundamentals of Quality Management.
Implement Total Quality Management principles effectively.
Measure and improve quality with proven techniques.
Apply Six Sigma methodologies to enhance processes.
Manage supply chains to ensure consistent quality.
Conduct thorough quality audits to identify and address issues.

Course Curriculum

Module 01: Introduction to Quality Management
Module 02: Total Quality Management
Module 03: Quality Measurement and Improvement
Module 04: Quality Control
Module 05: Understanding Customer Expectations and Needs
Module 06: Six Sigma
Module 07: Supply Chain Management
Module 08: Quality Audits

Cost: 9.99 GBP

Duration: Upto 3 Hours

Quality Assurance Fundamentals - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:36 +04

Overview
This 5-day intensive course dives deep into the principles and practices of quality assurance (QA). Participants will explore the methodologies tools and techniques used to ensure the high quality of products and services. From the theoretical underpinnings of QA to practical applications the course offers comprehensive insights for both newcomers and seasoned professionals.

Objective
Understand the core concepts and importance of Quality Assurance.
Learn about various QA methodologies and their applications.
Familiarise with tools and techniques used in QA practices.
Understand the role of QA in product development cycles.
Gain insights into continuous improvement and feedback mechanisms in QA.

Who Should Attend
QA beginners seeking foundational knowledge.
Professionals in roles such as testing, development, and project management aim to integrate QA methodologies into their workflow.
Managers and leaders who want to instil quality practices in their teams.

Course Outlines
Day 1: Introduction to Quality Assurance
Defining Quality: What does quality mean in various industries?
Importance of QA in modern business.
Differences between QA and Quality Control (QC).
The evolution of QA over the years.

Day 2: QA Methodologies
Waterfall vs. Agile QA processes.
Role of QA in different software development lifecycles.
Risk-based testing and its importance.
Introduction to test-driven development (TDD).

Day 3: QA Tools and Techniques
Manual vs. automated testing: Pros and cons.
Overview of popular QA tools ( Selenium JIRA QTP).
Designing test cases and test plans.
Practical session: Using a QA tool for test case creation.

Day 4: QA in Product Development
Importance of QA in product life cycles.
Integrating QA teams with development and business teams.
Case Study: QA failures and their impact on businesses.
Practical session: Identifying and documenting defects.

Day 5: Continuous Improvement in QA
Role of feedback in quality assurance.
The QA feedback loop: Reporting analysis action.
Introduction to quality metrics and key performance indicators (KPIs).
Workshop: QA scenario analysis and solution brainstorming.

Cost: 4900 USD

Duration: 5 Days

Advanced Concepts for Total Quality Management - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:36 +04

Overview
This course is designed to provide office administrators supervisors of clerical and administrative staff executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills needed to successfully complete work of high quality. It thereby contributes to their own their managers and their organisation's success.

Objective
By the end of the courseparticipants will be able to:
Understand their roles and the key contribution they make to organisational success.
Review and improve their working relationships.
Reviewed and develop their personal organisationcommunication and interpersonal skills.
Implement an action plan to help themselvestheir boss and other colleagues focus on quality and work in more effective and efficient ways.

Who Should Attend
Office administrators.
Supervisors of clerical and administrative staff.
Executive secretaries and Personal Assistants.

Course Outlines
Day 1 - The Office Administrator & Personal Assistant's Roles:
The 'competence' model and the competencies of effective Office Administrators.
Executive Secretaries and Personal Assistants.
Organisation structures and cultures.
Managing working relationships.

Day 2 - Managing Time and Stress:
Time stealers and personal style.
Helping others manage time.
Managing interruptions and access.
Planning and priority setting.
Daily routines.
Introduction to project management techniques.
Monitoring progress.
Dealing with crises.
Understanding and managing stress in self and others.

Day 3 - Communication Skills:
Avoiding communication breakdown.
Listening skills.
Assertiveness
Managing requests.
Managing conflict.
Giving and receiving delegation.
Constructive criticism skills.
Meetings.

Day 4 - Desk Management:
Office layout and ergonomics.
Information systems.
Managing the paper load.
Getting the best from e-mail and office technology.

Day 5 - Written communication Skills:
Report and letter writing.
Taking notes and writing minutes.
Editing and proof-reading skills.
Supervising administrative staff:
Motivating.
Coaching and training staff.
Appraisal.

Cost: 4900 USD

Duration: 5 Days

Modern Techniques of Quality and Productivity Management - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:36 +04

Overview
Quality and Productivity Management are intertwined concepts crucial to an organisation's success. This course delves deep into understanding measuring and improving using contemporary tools and techniques that translate into tangible results. By the end of this intensive program participants will be adept at merging quality assurance with productivity management leading to heightened operational efficiency and business excellence.

Objective
To understand the concept of TQM soft skills for managingcontrolling and improving organisational quality.
To evaluate the skills and resources needed to implement TQM processesparticularly on soft skills for achieving world-class standards.
To develop their skills in using quality tools for data analysis.
To improve their Knowledge of alternative quality measures.
To improve their ability to use quality measurement and control tools and to identify quality improvement opportunities.
To improve their ability to develop an integrated plan to improve quality and create the required awareness for its success.

Who Should Attend
Quality Assurance Managers and Executives
Production Managers and Supervisors
Operational Excellence Professionals
Process Improvement Specialists
Business Analysts and Strategists
Any individual keen on boosting organisational quality and productivity

Course Outlines
Day 1: Introduction to TQM soft skills:
Development of TQM practices.
Stages of quality management.
Barriers to quality achievement.
Quality cost & customer satisfaction.
Achieving world-class standards.
Competitive advantage through TQM.

Day 2: Principles:
Quality Management concepts.
How to be customer-focused.
Ensuring customer feedback.
Defining 'Best Value' in public service.
Ensuring employee feedback.

Day 3: Processes:
Elements of quality management.
Selection of quality criteria.
Quality measurement processes.
Statistical quality control.
Quality assurance planning.
Continuous improvement planning.

Day 4: Implementation:
Quality approval certification.
Implementation processes.
Quality audit procedure.
Use of diagrams in quality systems.
TQM cost-benefit comparisons.
Priority setting in correcting defects.

Day 5: Success Strategies:
Need for committed leadership.
Overcoming resistance to change.
Building multi-skilled TQM teams.
Coordinating TQM processes.
Setting up a work centered TQM project.

Cost: 4900 USD

Duration: 5 Days

Total Quality Management (TQM) Training programme - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:36 +04

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Cost: 4900 USD

Duration: 5 Days

Managing Quality in Retail Banking Service - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 16:45:47 +04

Day One: Introduction to Quality Assurance and Control
Quality Assurance and Control Principles
The Concept of Total Quality Management
The Origin and Philosophy of Total Quality Management
Obstacles to implementing TQM

Day Two: Quality Service in Banking
Measuring Gaps between Delivered Service and Customer's expectations
Customer's Feedback
Customer's Expectations
Management Perception
Service Quality Specifications
Service Delivery
External Communication

Day Three: Quality Tools for Retail Banking
External Tools
*        Customer Satisfaction
*        Complaint Management
*        Behavioral Standards
*        Support Tools
Internal Tools
*        Employees Satisfaction
*        Process Cartography
*        ISO Certification
*        Internal Evaluation Methods
*        Other Support Tools

Day Four: Implementing a Culture of Quality
Putting Principles into Practice
Leadership: Taking Ownership of the Quality Leadership Philosophy
Total Quality Management as leadership principle
Implement a Business Strategy driven by your Customers
Focusing on Continuous Improvement - Audit and Review
Leadership Commitment and Involvement
Barriers to TQM Organizational Culture Change

Cost: 3495 USD

Duration: 4 Days

Quality Assurance & Quality Control - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 16:17:58 +04

Day One
Introduction to Quality Assurance and Control
Quality Assurance and Control Principles
The Concept of Total Quality Management
The Origin and Philosophy of Total Quality Management
The Six Sigma Methodology
Lean Principles
Obstacles to implementing TQM
Traditional Management vs. Total Quality Management

Day Two
Principles of Quality Assurance and Control
The Core Principles in Achieving Total Quality Management
Prevention Not Correction
Customer-focused Quality
Establishing a Vision, Mission and Policy
Identifying Opportunities for Organizational Continuous Improvement
Building Quality through Teamwork
Team-building and Leadership Exercise
Enhancing Verbal and Non-verbal Communication Effectiveness

Day Three
Techniques for Quality Assurance and Control
Process Improvement
Benchmarking: A Point of Reference
The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence
Cause and Effect
Pareto Chart
Control Charts
Measuring Results
Cost of Quality

Day Four
Implementing a Culture of Quality - The Role of TQM
Putting Principles into Practice
Leadership: Taking Ownership of the Quality Leadership Philosophy
Total Quality Management as leadership principle
Tips for Developing and Coaching Quality Leaders / Employees
Implement a Business Strategy driven by your Customers
Focusing on Continuous Improvement - Audit and Review
"Top-down" Leadership Commitment and Involvement
Barriers to TQM Organizational Culture Change

Day Five
Benefits of Quality Assurance and Control - Improvement
Activities
Benefits of Implementing Total Quality Management "best practices"
Improving Quality (Customer Focus)
Increasing Satisfaction (Employee)
Improve Performance (Organization)
Attitude and Professional Development
SMART Objectives for Continuous Improvement

Cost: 3995 USD

Duration: 5 Days

Total Quality Management - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 22:37:53 +04

Objective

Understand the importance of quality models and identify various quality concepts and frameworks used by quality gurusDiscover the success elements of Total Quality Management deployment (TQM)
Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
Describe various types of benchmarking tools and techniques to boost quality initiatives
Apply widely used improvement methodologies

Outline
Introduction to Total Quality Management (TQM) concepts

Definition of quality and quality models
History of quality
Defining TQM
TQM critical success factors
The relationship between ISO 9000 and TQM
Benefits of implementing a quality model
The cost of poor quality
Selecting the right model for your organization
The quality maturity ladder

The success elements of TQM

Customer driven quality
Plan, Do, Check, Act (PDCA) model
Eight-step problem solving methodology
Process thinking
Eliminating the non-value added
Management by facts and data
Continual improvement and Kaizen
Enhanced employee participation and decision making through idea generating systems
Employee reward and recognition

Improvement tools

What is a quality tool?
The seven quality control tools
Tree diagrams: how-how and why-why diagrams
Force field analysis
Affinity diagrams
Process mapping: 'the turtle'
Lean thinking
The seven types of waste in organizations
Visual management and the 5S program
Six Sigma

Benchmarking as a tool to improve quality and business processes

What is benchmarking? Why benchmark?
Levels of benchmarking
Pros and cons of different benchmarking approaches

Methodology for a continuous improvement process

The eight steps to achieve improvement
Critical success factors and common failure factors in TQM

Cost: 3995 USD

Duration: 5 Days