Cost: 3495 USD

Duration: 4 Days

Cost: 3995 USD

Duration: 5 Days

Cost: 2850 ZAR

Duration: 1 Days

• Grasp the aims, benefits and requirements of an ISO 9001:2015 audit
• Interpret ISO 9001:2015 requirements for audit application
• Plan, conduct and follow-up auditing activities that add real value
• Grasp the application of risk-based thinking, leadership and process management
• Access the latest auditor techniques and identify appropriate use
• Build stakeholder confidence by managing processes in line with the latest requirements

• Gain the skills to plan, conduct, report and follow up an audit inaccordance with ISO 19011
• Identify the purpose and benefits of a quality management system
• Explain the role of an auditor to plan, conduct, report and followup an audit in accordance with ISO19011 (and ISO 17021 where appropriate).

Cost: 18000 ZAR

Duration: 5 Days

• To provide students with the purpose, structure and significance of a QMS
• The terms and definitions used in auditing, including objectives, criteria and scope
• The audit cycle
• Auditor/lead auditor responsibilities
• Planning and conducting audits of processes for which documented procedures do or do not exist
• Gathering and evaluating objective evidence
• Audit reporting and follow-up

• An overview of ISO 9001:2015.
• Management of audit programmes
• Audit planning and preparation
• Performing process-based audits
• Recording and evaluation of findings
• Audit reporting
• Audit follow-up

Cost: 5700 ZAR

Duration: 2 Days

Cost: 5700 ZAR

Duration: 2 Days

Cost: 2850 ZAR

Duration: 1 Days

• Understand the importance of quality models and identify various quality concepts and frameworks used by quality gurusDiscover the success elements of Total Quality Management deployment (TQM)
• Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
• Describe various types of benchmarking tools and techniques to boost quality initiatives
• Apply widely used improvement methodologies

• Definition of quality and quality models
• History of quality
• Defining TQM
• TQM critical success factors
• The relationship between ISO 9000 and TQM
• Benefits of implementing a quality model
• The cost of poor quality
• Selecting the right model for your organization
• The quality maturity ladder

• Customer driven quality
• Plan, Do, Check, Act (PDCA) model
• Eight-step problem solving methodology
• Process thinking
• Eliminating the non-value added
• Management by facts and data
• Continual improvement and Kaizen
• Enhanced employee participation and decision making through idea generating systems
• Employee reward and recognition

• What is a quality tool?
• The seven quality control tools
• Tree diagrams: how-how and why-why diagrams
• Force field analysis
• Affinity diagrams
• Process mapping: 'the turtle'
• Lean thinking
• The seven types of waste in organizations
• Visual management and the 5S program
• Six Sigma

• What is benchmarking? Why benchmark?
• Levels of benchmarking
• Pros and cons of different benchmarking approaches

• The eight steps to achieve improvement
• Critical success factors and common failure factors in TQM

Cost: 3995 USD

Duration: 5 Days

• Importance and benefits of an ISO 9001:2015 QMS
• Key requirements, terms and definitions of ISO 9001:2015
• Structure of ISO 9001:2015, which incorporates the Annex SL common framework for management system standards
• Main concepts such as risk-based thinking, process approach, Plan-Do-Check-Act and 7 management principles.

• Identify the key requirements and benefits of ISO 9001:2015
• Manage quality and drive continual improvement
• Take steps to ensure that quality is at the heart of your organization
• Attract and retain customers by meeting their current and future needs better.

• Training course notes
• Lunch and refreshments
• Certificate

Cost: 2700 ZAR

Duration: 5 Days