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ISO/IEC 17025 LMS Lead Assessor - Tenol Alpha , Nigeria, Lagos

Fri, 07 Sep 2018 18:43:32 +04

Why should you attend?
The ISO/IEC 17025 Lead Assessor training enables you to effectively lead a laboratory towards the ISO/IEC 17025 accreditation by enhancing your understanding of the laboratory's quality, administrative and technical operations. This training course will equip you with the necessary skills and expertise to plan and lead an ISO/IEC 17025 accreditation assessment.
Based on practical exercises, you will be able to master the assessment techniques and become competent to assess the compliance of laboratories with ISO/IEC 17025 ;
After mastering the necessary concepts related to the requirements of this standard, you can sit for the exam and apply for a "PECB Certified ISO/IEC 17025 Lead Assessor" credential. By holding a PECB Lead Assessor Certificate, you will demonstrate that you have the capabilities to assess the competence of Testing and Calibration Laboratories to provide reliable results based on best practices.

Learning objectives
Learn how to interpret the requirements of ISO/IEC 17025
Understand the operations of testing and calibration laboratories based on ISO/IEC 17025
Acknowledge the correlation between ISO/IEC 17025, ISO 9001 and other standards and regulatory frameworks
Understand the assessor's role in planning, leading, and following-up on assessments and accreditation

Cost: 250000 NGN

Duration: 5 Days

Managing Quality in Retail Banking Service - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 16:45:47 +04

Day One: Introduction to Quality Assurance and Control
Quality Assurance and Control Principles
The Concept of Total Quality Management
The Origin and Philosophy of Total Quality Management
Obstacles to implementing TQM

Day Two: Quality Service in Banking
Measuring Gaps between Delivered Service and Customer's expectations
Customer's Feedback
Customer's Expectations
Management Perception
Service Quality Specifications
Service Delivery
External Communication

Day Three: Quality Tools for Retail Banking
External Tools
*        Customer Satisfaction
*        Complaint Management
*        Behavioral Standards
*        Support Tools
Internal Tools
*        Employees Satisfaction
*        Process Cartography
*        ISO Certification
*        Internal Evaluation Methods
*        Other Support Tools

Day Four: Implementing a Culture of Quality
Putting Principles into Practice
Leadership: Taking Ownership of the Quality Leadership Philosophy
Total Quality Management as leadership principle
Implement a Business Strategy driven by your Customers
Focusing on Continuous Improvement - Audit and Review
Leadership Commitment and Involvement
Barriers to TQM Organizational Culture Change

Cost: 3495 USD

Duration: 4 Days

Quality Assurance & Quality Control - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 16:17:58 +04

Day One
Introduction to Quality Assurance and Control
Quality Assurance and Control Principles
The Concept of Total Quality Management
The Origin and Philosophy of Total Quality Management
The Six Sigma Methodology
Lean Principles
Obstacles to implementing TQM
Traditional Management vs. Total Quality Management

Day Two
Principles of Quality Assurance and Control
The Core Principles in Achieving Total Quality Management
Prevention Not Correction
Customer-focused Quality
Establishing a Vision, Mission and Policy
Identifying Opportunities for Organizational Continuous Improvement
Building Quality through Teamwork
Team-building and Leadership Exercise
Enhancing Verbal and Non-verbal Communication Effectiveness

Day Three
Techniques for Quality Assurance and Control
Process Improvement
Benchmarking: A Point of Reference
The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence
Cause and Effect
Pareto Chart
Control Charts
Measuring Results
Cost of Quality

Day Four
Implementing a Culture of Quality - The Role of TQM
Putting Principles into Practice
Leadership: Taking Ownership of the Quality Leadership Philosophy
Total Quality Management as leadership principle
Tips for Developing and Coaching Quality Leaders / Employees
Implement a Business Strategy driven by your Customers
Focusing on Continuous Improvement - Audit and Review
"Top-down" Leadership Commitment and Involvement
Barriers to TQM Organizational Culture Change

Day Five
Benefits of Quality Assurance and Control - Improvement
Activities
Benefits of Implementing Total Quality Management "best practices"
Improving Quality (Customer Focus)
Increasing Satisfaction (Employee)
Improve Performance (Organization)
Attitude and Professional Development
SMART Objectives for Continuous Improvement

Cost: 3995 USD

Duration: 5 Days

ISO 17025 LMS Lead Auditor - Tenol Alpha , Nigeria, Lagos, Abuja

Mon, 16 Apr 2018 19:14:22 +04

Why should you attend?
ISO/IEC 17025 Lead Assessor training enables you to effectively lead a laboratory towards ISO/IEC 17025 accreditation by enhancing your understanding of the quality, administrative and technical operations. This training course will equip you with the necessary skills and expertise to plan and lead an ISO/IEC 17025 assessment.
Based on practical exercises, you will be able to master assessment techniques and become competent to assess compliance with the principles and requirements of a Quality Management System and technical demands of ISO/IEC ;
After mastering the necessary concepts about the assessment of this standard, you can sit for the exam and apply for a "PECB Certified ISO/IEC 17025 Lead Assessor" credential. By holding a PECB Lead Assessor Certificate, you will demonstrate that you have the capabilities to assess the competence of Testing and Calibration Laboratories based on best practices.

Learning objectives
Learn how to interpret the requirements of the ISO/IEC 17025 to assess a Quality Management System for Testing and Calibration activities
Understand the operations of Testing and Calibration Laboratories based on ISO/IEC 17025
Acknowledge the correlation between ISO/IEC 17025, ISO 9001 and other standards and regulatory frameworks
Understand the assessor's role to: plan, lead, and follow-up on assessments and accreditation
Acquire the competencies of an assessor to: plan an assessment, lead an assessment, draft reports, and follow-up on an assessment in compliance with ISO/IEC 17011 requirements

Cost: 245000 NGN

Duration: 5 Days

ISO 9001:2015 QMS IRCA Lead Auditor - Tenol Alpha , Nigeria, Lagos, Abuja

Wed, 04 Apr 2018 18:19:05 +04

ISO 9001 Lead Auditor training enables you to develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1.
Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict ;
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a "PECB Certified ISO 9001 Lead Auditor" credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Cost: 235000 NGN

Duration: 5 Days

Total Quality Management - Convertas , Dubai,Malaysia,Turkey,United Kingdom

Mon, 29 May 2017 22:37:53 +04

Objective

Understand the importance of quality models and identify various quality concepts and frameworks used by quality gurusDiscover the success elements of Total Quality Management deployment (TQM)
Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
Describe various types of benchmarking tools and techniques to boost quality initiatives
Apply widely used improvement methodologies

Outline
Introduction to Total Quality Management (TQM) concepts

Definition of quality and quality models
History of quality
Defining TQM
TQM critical success factors
The relationship between ISO 9000 and TQM
Benefits of implementing a quality model
The cost of poor quality
Selecting the right model for your organization
The quality maturity ladder

The success elements of TQM

Customer driven quality
Plan, Do, Check, Act (PDCA) model
Eight-step problem solving methodology
Process thinking
Eliminating the non-value added
Management by facts and data
Continual improvement and Kaizen
Enhanced employee participation and decision making through idea generating systems
Employee reward and recognition

Improvement tools

What is a quality tool?
The seven quality control tools
Tree diagrams: how-how and why-why diagrams
Force field analysis
Affinity diagrams
Process mapping: 'the turtle'
Lean thinking
The seven types of waste in organizations
Visual management and the 5S program
Six Sigma

Benchmarking as a tool to improve quality and business processes

What is benchmarking? Why benchmark?
Levels of benchmarking
Pros and cons of different benchmarking approaches

Methodology for a continuous improvement process

The eight steps to achieve improvement
Critical success factors and common failure factors in TQM

Cost: 3995 USD

Duration: 5 Days