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Enhancing Business Processes - Ascendia Holding , Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE, Dubai, Online

Fri, 09 May 2025 22:08:10 +04

Course Outline:

This practical course empowers professionals to master essential continuous improvement techniques, including process mapping, root cause analysis, and Lean tools such as 5S, Kaizen, and value stream mapping. Participants will learn how to identify inefficiencies, eliminate waste, and streamline workflows across various business functions.

The course emphasizes real-world application, enabling teams to implement continuous improvement models like Lean and Six Sigma to enhance productivity, reduce operational costs, and increase customer satisfaction. Suitable for operations managers, quality professionals, and team leaders, this training fosters a culture of ongoing improvement and equips participants with the skills needed to drive measurable performance gains across the organization.

Cost: 1499 AED

Duration: 24 Hours

Process Management - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Sun, 13 May 2018 13:05:19 +04

Day 1
Process definitions and elements
* Process definition
* Process approach to improvement
* Advantages of process mapping
* Elements of a process
* Benefits of process maps
* Attributes of a process map:
Who is the customer?
What is critical to their satisfaction?
Where can we obtain process performance data?
How well do our processes satisfy their needs?
What is our business value chain?
What is process efficiency and effectiveness?
Stakeholders analysis

Day 2
Understanding process approach as per international quality standards
* Understanding process approach
* Process characteristics
* The Plan, Do, Check, Act (PDCA) approach
* Opportunities in terms of reducing cycle time and defects
* Non value added explained

Day 3
Process assessments approaches
* Key terms
* Mapping process
* Types of mapping tools
Simple flow charting
Geo graphs, spaghetti and workflow diagrams
Swim lane (deployment) flowcharts
Supplier, Input, Process, Output, Customer charts value added and non value added analysis
Value stream maps
Cycle time map
* Process hierarchy
* Process maps symbols
* 'IDEF0' process map
* Lean thinking to reduce waste in processes
* The eight types of waste found in processes
* 5S: a framework to organize and maintain your workplace
* Failure Mode and Effects Analysis (FMEA)

Day 4
Process analysis and improvement
* Customer oriented processes
* Support oriented processes
* Management processes
* Diagnosis of a process
* Analyzing and improving a process
* Turtle diagram
* Using process maps to identify root causes
* Twelve cornerstone tools to process streamlining
* Problem solving techniques
* Process auditing as a tool for continuous improvement
* Process mapping in Six Sigma projects

Day 5
Process measurement and benchmarking
* The need to measure
* Process Key Performance Indicators (KPIs)
* Benchmarking and the balanced scorecard

Cost: 3995 USD

Duration: 5 Days

Simplification of Work Process - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Sun, 28 Jan 2018 12:01:13 +04

Day 1
The Management Process in Perspective
· Planning the work
· Types of plans
· Organizing and allocating resources
· Directing and controlling individual and organizational performance
· The control process
· Types of control
· Principles of organizing
· Designing organizational charts
· The direct link between charts and procedures

Day 2
Policies and procedures
· Definitions and concepts
· Policy manual
· Procedures manual
· Importance and goals of procedures
· Signs of complicated procedures
· Work simplification goals
· Procedure for developing effective procedures
· Productivity defined
· What are the causes of poor productivity?
· How to improve productivity
· Improving employees' efficiency and effectiveness

Day 3
Mapping and analysis tools for simplification of processes & procedures
· Process mapping
· Value stream mapping
· Supplier Input, Process, Output, Customer (SIPOC) analysis
· Turtle diagram
· Shell 'ESSA' model for simplification
· Procedures process flow chart
· The multi column process chart
· Questions to get you started
· Simplification of procedures to improve productivity
· Success Factors for Simplification of Procedures
Concept and importance of work distribution chart
· Preparing and analyzing a work distribution chart
· Reallocation of workload and redistribution of jobs
Simplifying space design and layout
· Office/Department layout analysis
· Using spaghetti diagram for analyzing distance/Department layout
· Redesigning offices by using office layout charts

Day 4
Work Flow techniques
· The parallel and sequential techniques
· The stages of work simplification:
> Selection of procedure(s)
> Collecting data
> Data analysis and evaluation
> Suggestions for improvement
> Implementation
> Follow-up and evaluation
· The use of flow charts in simplification of procedures
· Simple process flow procedure charts
· Preparing and analyzing flow charts
· Simplifying procedures and recommending changes
· Lean principles to simplify processes
· 5S program
· Swim lane charts

Cost: 3495 USD

Duration: 4 Days