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Operational Risk Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Wed, 17 Dec 2025 23:36:20 +04

Overview

The Operational Risk Management Training Course is designed to enhance comprehension, skills, techniques, and attitudes necessary for proactively handling risk across operational areas. This aids in ensuring uninterrupted day-to-day operations and long-term sustainability of your organization. Drawing from a proven framework and introducing best practices, this course offers a practical approach to balancing risk and reward in today's environment of technological advancement and global competition. It delves into Risk Governance and offers a systematic methodology for identifying, assessing, and mitigating risks that could disrupt or undermine your organization.

Moreover, it provides a comprehensive understanding of the human, procedural, technological, and organizational factors contributing to risk and strategies to minimize them. This includes insights into risk psychology and the imperative to counter external threats. Attendees will gain the ability to evaluate their own operations and implement risk management strategies in their workplace.

Objective

Understand the benefits of proactive operational risk management
Develop an effective risk management plan
Identify and analyze potential risks
Plan and implement strategies to mitigate risks
Establish and maintain an operational risk management framework within your organization
Document, report, and oversee operational risks effectively
Apply a systematic approach to risk management in your operations
Integrate the full risk management process into your day-to-day operational activities

Cost: 4250 USD

Duration: 5 Days

Business Operations Professional - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Thu, 15 May 2025 14:52:51 +04

Overview
Business operations ensure organisational efficiency productivity and long-term growth. This course is designed to provide professionals with the tools techniques and strategies to assess and analyse current business operations identify areas for improvement and drive performance optimisation. Participants will learn to leverage data analytics process improvement methodologies and strategic decision-making to enhance business operations reduce inefficiencies and improve overall organisational effectiveness. Through practical exercises real-world applications and interactive discussions this course enables professionals to assess business operations make data-driven decisions and implement sustainable improvements.

Objectives
By the end of this course participants will be able to:
Assess and analyse current business operations to identify inefficiencies and areas for improvement.
Leverage data analytics to drive informed decision-making and optimise business performance.
Implement process improvement methodologies such as Lean and Six Sigma to streamline operations.
Develop strategic plans to align business operations with organisational goals.
Improve cross-functional collaboration to enhance operational efficiency.
Optimise resource allocation and workflow management.
Identify and mitigate risks affecting business operations.
Enhance leadership and change management skills to drive continuous improvement.

Who Should Attend
Business operations managers and professionals.
Process improvement and quality management specialists.
Data analysts and performance management professionals.
Project managers responsible for operational efficiency.
Executives and team leaders overseeing business functions.
Individuals seeking to enhance their expertise in operational excellence.

Course Outlines

Day 1: Business Operations Analysis and Assessment
Understanding core business operations and functions.
Methods for assessing operational efficiency.
Identifying process inefficiencies and performance gaps.
Practical Exercise: Conducting an operational assessment for a business unit.

Day 2: Data Analytics for Operational Decision-Making
The role of data in driving operational improvements.
Key performance indicators (KPIs) and operational metrics.
Using data analytics tools to optimise business processes.

Day 3: Process Improvement and Workflow Optimisation
Introduction to Lean Six Sigma and process improvement frameworks.
Enhancing workflow efficiency through automation and technology.
Managing change and overcoming resistance in process improvement.
Practical Exercise: Designing a workflow optimisation strategy.

Day 4: Risk Management and Operational Resilience
Identifying and mitigating risks in business operations.
Business continuity planning and crisis management strategies.
Developing agile operations for market adaptability.
Practical Exercise: Creating a risk management plan for business operations.

Day 5: Strategic Planning and Leadership in Business Operations
Aligning business operations with long-term strategic goals.
Cross-functional collaboration for operational success.
Leading teams through operational changes and improvements.
Course Review

Cost: 5300 USD

Duration: 5 Days

Complaints Management - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:13 +04

Course Introduction:
This course offers strategies for effective complaints handling, emphasizing the importance of customer service, problem-solving, and feedback loops in improving business processes and customer satisfaction.

Course Outcomes:
Describe ways to handle complaints with confidence
Set standards of response and resolution
Improve first contact resolution pro-actively identifying complaints and fixing them
Turn around entrenched, emotionally charged and dissatisfied customers
Analyze complaints and recognize patterns to avoid them in the future

Who Should Attend:
Managers and executives from public and private sector organisation who want to design, improve and deliver enhanced complaints handling processes.

Managers responsible for customer service
Employees in the customer service department
Front-line teams who handle complaints through telephone, online, or face-to-face
Employees in the service sector and public utilities
Employees of banks and other financial service organisations
Marketing executives

Course Topics:
Main components of a Complaints Management Process

Identification of the elements of an effective complaints management process
International standards ISO 10002
Social technological political and economic factors that are changing customers expectation
Why complaints are important to an organisation
The risks and benefits inherent in complaints

What Customers Look for When They Complain

What makes best-in-class complaints handling
Setting a strategy for complaint management
The positive power of effective complaint handling
What is important to customers when they complain
Understand the justice customers are looking for when complaining

People Issues

Why customers choose to complain
How complaint handlers choose to respond
Communication styles and emotional intelligence
Build rapport

Skills and Behaviours Needed for Dealing with Complaints

Empathy and positive reactions
Listening and questioning skills
Dealing with difficult customers and problem behavior
Taking a future outcomes approach

Learning from Complaints

Data capture and analysis of complaints the complaints cycle
Case Study UK Ofcom Consumer Complaints Procedures Review
Customer service and culture change
Course summary and close

Cost: 4250 GBP

Duration: 5 Days

Customer Service Management - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:13 +04

Course Introduction:
Understand the essentials of delivering outstanding customer service, focusing on customer needs, service standards, and techniques for dealing with a range of customer interactions.

Course Outcomes:
Generate ideas to make improvements to the way they work with and respond to their customers
Meet the ever-increasing needs of their customers
Make a good first impression, develop and maintain ongoing relationships based on trust and high quality communication
Identify and solve problems related to customer satisfaction and the performance of customer service providers regarding their key performance areas
Manage difficult customers more effectively and confidently
Be more customer focused in their work
Apply teamwork in customer care
Improve handling of customers by frontline customer service providers

Who Should Attend:
This course has been designed for those who understand the importance of improving their customer service in the long term and is suited to those who deal with managing customer service or customer relationships; customer service professionals, service agents, front-line workers, managers, supervisors and business professionals who interact with customers and wish to improve both their skills and organisational success

Course Topics:
An Introduction to Customer Service

The core principles of customer service excellence
Understanding of the different types of customer and the value of customers and their loyalty
The costs and impacts of poor customer service
How measuring customer relationships can enable greater business success
Understanding unpleasant experiences

Essential Customer Service Communication Skills

The language and communication skills for successful interactions
The message drop-out
The three elements of effective communication
Building rapport with verbal communication
Adapt your behaviour to meet customers needs or expectations

Dealing with stress and calming upset customers

Understanding what makes customers upset
Contrast successful and difficult customer relationships
Strategies for calming upset customers; face-to face over the telephone via email
Understanding the stress of customer services roles
Managing or eliminating stress

Maintaining a positive and customer-friendly attitude

The individual in customer service activities10 Tools to help you manage your time in customer services
Maintaining a can do approach
Techniques for asking questions
Strategies for adding genuine value

Development of a toolkit to build stronger and long lasting customer relationships

Why the telephone is so important to customer service
Recognising the customers preference and adapting accordingly
Mastering the telephone
Understanding the signals you send out to customers
Identify and negotiate the best deal/outcome possible

Cost: 4250 GBP

Duration: 5 Days

Business Process Management - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:12 +04

Course Introduction:
Optimize your organisations workflows with this course on business process management. Learn to analyze, design, implement, and monitor effective business processes to improve operational efficiency and effectiveness.

Course Outcomes:
Describe the principles of business process management and apply them
Re-engineer a range of business process
Define key process outputs and impacts benefits of business process management
Engage with key stakeholders in relation to organisational processes
Address the people dimension of process management
Better utilise existing resources
Design and implement a business process improvement plan

Who Should Attend:
Delegates who have a good basic knowledge of quality principles and who are looking for best practice and structured ways of achieving leading edge best practice both for themselves and their organisation. It is also designed for business managers, business analysts, process analysts and practitioners involved in process-based change and the automation of process solutions.

Course Topics:
principles of Business Process Management

Purpose and function of Business Processes
Methodologies for process improvement
Organisational benefits from having an effective and efficient process
Links between business strategy and business processes
Use a process-based approach to business process change management

Innovative techniques and process improvement ideas

Identifying root causes of process problems
Cause and effect analysis
Analysing effectiveness and efficiency
Analyse and scope a business process problem
Developing a process improvement project

Process Management the People Dimension

Engaging with process stakeholders
Critical success factors in managing people and business change
A roadmap for managing the human aspects of process change
Designing an effective communication plan
Reduce risk and anticipate manage and avoid potential conflicts

Tools and techniques to model analyse manage measure and improve processes

The importance of process mapping
Performa a viable Gap analysis
Develop critical measures for evaluating business process performance
Benchmarking processes against best practices
Measuring the process improvement
Create BPM process flow diagrams

Implementing a new Process Plan

Securing commitment from the leadership team
Overcoming resistance to new ways of working
Piloting process improvements
innovative techniques to consistently discover process improvement ideas
Monitoring and optimising the implementation

Cost: 4250 GBP

Duration: 5 Days

Strategic Operations for the Public Sector - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:12 +04

Course Introduction:
Improve operational efficiency in public sector organisations by applying strategic frameworks and best practices. This course focuses on delivering value through cost control, performance improvement, and stakeholder engagement.

Course Outcomes:
Develop and implement effective operational strategies for the public sector
Optimise resource allocation and service delivery
Manage operational risks and ensure compliance with public sector regulations
Use data-driven decision-making to improve operational performance
Align operations with broader public policy objectives

Who Should Attend:
Public sector managers and leaders
Government officials responsible for service delivery
Operations professionals in public organisations
Consultants working with government and public sector bodies

Course Topics:
Public Sector Operational Strategy

Developing operations strategies in the public sector context
Aligning operations with policy and strategic objectives
Frameworks for operational planning and execution
Ensuring accountability and transparency in public sector operations

Resource Management and Allocation

Optimising resource use in the public sector
Managing budgets and financial constraints
Human resource management and capacity building
Balancing efficiency with service quality and delivery

Risk Management and Compliance

Identifying and managing risks in public sector operations
Ensuring compliance with regulations and policies
Crisis management and contingency planning
Governance and ethical considerations in public operations

Data-Driven Decision-Making

Using data to improve public sector performance
Analytics and performance metrics for service delivery
Leveraging technology for operational efficiency
Reporting and accountability through data

Innovation in Public Sector Operations
Driving innovation in public service delivery
Adopting new technologies for operational improvement
Lean management and process optimisation in the public sector
Building a culture of continuous improvement and innovation

Cost: 4250 GBP

Duration: 5 Days

Lean, Agility, Productivity: The Capability Set of the Business - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:11 +04

Course Introduction:
Discover how to enhance your organisations performance by integrating lean, agile, and productivity principles. This course teaches you to streamline processes, reduce waste, and boost productivity.

Course Outcomes:
Understand the principles of lean management and agile methodologies
Implement strategies to increase organisational efficiency and reduce waste
Learn to foster agility and adaptability in a fast-changing market
Boost productivity through process optimisation and team collaboration
Create a culture of continuous improvement and operational excellence

Who Should Attend:
Operations managers and team leaders
Business owners and executives
Process improvement specialists
Professionals involved in project management and business development

Course Topics:
Introduction to Lean Management

Lean principles: Value, waste elimination, and flow
Identifying and eliminating waste in business processes
Streamlining workflows for maximum efficiency
Tools and techniques for lean process improvement

Agility in Business Operations

Agile methodologies: Scrum, Kanban, and others
Adopting agile principles to enhance flexibility and responsiveness
Cross-functional teams and collaboration in agile environments
Continuous feedback and iteration for business success

Boosting Productivity through Process Optimisation

Analysing current workflows and identifying bottlenecks
Implementing time-saving techniques and tools
Balancing productivity with quality and innovation
Setting productivity metrics and tracking performance

Driving Organisational Change and Agility

Leading change initiatives using lean and agile approaches
Building a culture of agility and adaptability
Overcoming resistance to change and fostering collaboration
Continuous improvement as a mindset for operational success

Sustaining Long-Term Productivity and Performance

Embedding lean and agile practices into company culture
Strategies for maintaining momentum in lean and agile transformations
Scaling lean and agile methodologies across the organisation
Monitoring and sustaining long-term gains in productivity

Cost: 4250 GBP

Duration: 5 Days

Advanced Customer Service Management - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:11 +04

Course Introduction:
Explore advanced concepts in customer service management, including designing customer service strategies, managing service teams, and creating metrics to measure service excellence.

Course Outcomes:
Communicate more effectively and positively with customers
Create good first impressions and build trust levels
Meet high standards of response and resolution
Develop their own personal toolkit to lift service levels
Improve first contact resolution pro-actively identifying complaints and fixing them
Turn around entrenched, emotionally charged and dissatisfied customers
Analyze complaints and recognize patterns to avoid them in the future

Who Should Attend:
Managers and executives from public and private sector organisation who want to design, improve and deliver superior customer services, including:

Managers and customer-facing employees wishing to raise their organisations level of service
Front-line teams who respond to verbal and written service enquiries and complaints
Employees in the service sector and public utilities
Supervisors and service team members
Marketing executives

Course Topics:
An Introduction to Customer Service

The core principles of customer service excellence
Understanding of the different types of customer and the value of customers and their loyalty
The costs and impacts of poor customer service
How measuring customer relationships can enable greater business success
Understanding unpleasant experiences

Essential Customer Service Communication Skills

The language and communication skills for successful interactions
The message drop-out
The three elements of effective communication
Building rapport with verbal communication
Adapt your behaviour to meet customers needs or expectations

Dealing with stress and calming upset customers

Understanding what makes customers upset
Contrast successful and difficult customer relationships
Strategies for calming upset customers; face-to face over the telephone via email
Understanding the stress of customer services roles
Managing or eliminating stress

Maintaining a positive and customer-friendly attitude

The individual in customer service activities
10 Tools to help you manage your time in customer services
Maintaining a can do approach
Techniques for asking questions
Strategies for adding genuine value

Development of a toolkit to build stronger and long lasting customer relationships

Why the telephone is so important to customer service
Recognising the customers preference and adapting accordingly
Mastering the telephone
Understanding the signals you send out to customers
Identify and negotiate the best deal/outcome possible

Main components of a Complaints Management Process

Identification of the elements of an effective complaints management process
International standards ISO 10002
Social technological political and economic factors that are changing customers expectation
Why complaints are important to an organisation
The risks and benefits inherent in complaints

What Customers Look for When They Complain

What makes best-in-class complaints handling
Setting a strategy for complaint management
The positive power of effective complaint handling
What is important to customers when they complain
Understand the justice customers are looking for when complaining

People Issues

Why customers choose to complain
How complaint handlers choose to respond
Communication styles and emotional intelligence
Build rapport

Skills and Behaviours Needed for Dealing with Complaints

Empathy and positive reactions
Listening and questioning skills
Dealing with difficult customers and problem behavior
Taking a future outcomes approach

Learning from Complaints

Data capture and analysis of complaints the complaints cycle
Case Study UK Ofcom Consumer Complaints Procedures Review
Customer service and culture change
Course summary and close

Cost: 7250 GBP

Duration: 10 Days

Master Operations Management - Learners Point Training Institute , Bahrain,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Sat, 23 Nov 2024 12:59:05 +04

Overview:

Operations management is essential for businesses aiming to improve efficiency and drive performance. The Operations Management Course prepares professionals with the skills to execute and manage business strategies effectively. This 24-hour structured training helps individuals develop a deep understanding of operational processes, quality control, and supply chain management.

With 7 revised modules covering industry benchmarks, this course enables participants to optimize processes, reduce costs, and enhance productivity. The operations management certification strengthens career prospects and prepares professionals for leadership roles in business operations.

Why Operations Management Training is Important

Operations management is key to business survival in a competitive environment.
The Operations Management Course helps professionals build strategic, analytical, and problem-solving skills.
Trained professionals can monitor, measure, and improve operational efficiency.
This course equips individuals with cutting-edge methodologies to achieve operational excellence.
Operations management training enhances decision-making and process optimization skills.

Career Benefits of an Operations Management Certification

Boosts Professional Value – Certified professionals develop operational strategies that improve business performance.
Enhances Efficiency – Helps businesses streamline processes and improve resource allocation.
Expand Career Opportunities – Operations managers are in demand across various industries.
Strengthens Leadership Skills – Enables professionals to manage cross-functional teams effectively.
Increases Job Security – Operations management certification adds credibility and competitive advantage.
Encourages Process Innovation – Equips professionals to implement continuous improvement strategies.

Course Outline

Introduction to Operations Management

The Scope of Operations Management
Historical Development of Operations Management
Role of Process Management in Operations Management
Career Options in Operations Management
Summary

Operations Management and Decision Making

Role of an Operations Manager
Role of Decision Making in Operations Management
Types of Operations Management Decisions
Operations Strategy
Summary

Operations Management Strategies

Quality Planning and Control
Strategic Quality Management
Operations Improvement
Summary

Quality Management

Introduction to Quality Management
Total Quality Management (TQM)
Applying TQM Practices in Operations Management
Summary

Supply Chain Management

The Role of Supply Chain in Operations Management
Relationship between Operations, Productivity, and
Competitiveness
Summary

Managing Lean Production Systems

Managing Lean Production Systems
Inventory Management Techniques
Summary

Managing Overall Equipment Effectiveness (OEE)

Overall Equipment Effectiveness (OEE)
Loss Analysis and OEE
Summary

Why Choose Learners Point?

Industry-Expert Trainers – Delivered by professionals with extensive experience in operations management.
Practical Learning Approach – Features case studies and real-world scenarios.
Recognized Certification – Earn a globally valued operations management certification.
Flexible Learning Modes – Choose between classroom and online training.
Career-Focused Training – Helps professionals gain a competitive edge in business operations.

Student Review

Lalu Pradeep

“I have enrolled here for upskilling and they do such a great job of training. What is amazing about Learners Point is their ambiance for learning and the way the trainer progresses the lessons with the right case studies for better understanding. The staff is very welcoming too. I will certainly come back here for more training."

Alia Reshi

"A very well-presented course with loads of practical insights and also with very good training material. The trainer was very experienced and had great knowledge of the subject and was able to teach in a very practical experience-based style. I would recommend this program to ;

Develop operational expertise, enhance efficiency, and drive business success with this Operations Management Course.

Cost: 5000 AED

Discount: 50% Off for Laimoon Users!

Duration: 24 Hours

Strategic Operational Planning - The Gulf Consultant , Online, Egypt, Cairo, Business Bay, United Arab Emirates, Dubai

Wed, 02 Oct 2024 14:25:10 +04

The Strategic Planning and Operational Plans course provides a comprehensive framework for understanding the critical processes involved in developing effective strategies and translating them into actionable operational plans. This course is designed for professionals and organizations seeking to enhance their strategic thinking, decision-making, and implementation capabilities.

Participants will explore the fundamental principles of strategic planning, including the importance of aligning organizational goals with resources, market analysis, and stakeholder engagement. The course emphasizes the necessity of operational planning as a means to achieve strategic objectives, detailing how to create, implement, and monitor effective plans.

Introduction to Strategic Planning
Operational Planning Overview
Strategy Formulation
Operational Plan Development
Monitoring and Evaluation
Risk Management in Planning
Continuous Improvement

Cost: 6500 AED

Duration: 2 To 3 Days

Institutional Leadership - The Gulf Consultant , Online

Wed, 02 Oct 2024 12:45:06 +04

Introduction to Institutional Leadership
- Definitions and importance of institutional leadership
- The role of leaders in shaping institutional culture
Leadership Theories and Styles
- Overview of key leadership theories (transformational, transactional, situational, servant leadership)
- Identifying personal leadership styles and their impact on teams
Strategic Planning and Visioning
- Developing a strategic vision for the institution
- Setting long-term goals and objectives
- Stakeholder engagement in the planning process
Organizational Structure and Dynamics
- Understanding organizational hierarchies and structures
- Managing change within institutions
- The impact of organizational culture on leadership
Team Building and Collaboration
- Techniques for building effective teams
- Promoting collaboration across departments
- Conflict resolution and negotiation skills
Communication Skills for Leaders
- Effective communication strategies
- Public speaking and presentation skills
- Active listening and feedback mechanisms
Decision-Making and Problem-Solving
- Tools and techniques for effective decision-making
- Analyzing and addressing institutional challenges
- Ethical considerations in decision-making
Performance Management and Development
- Setting performance standards and expectations
- Employee development and mentoring
- Evaluating and improving institutional performance
Innovation and Change Management
- Fostering a culture of innovation
- Strategies for implementing change
- Overcoming resistance to change
Evaluating Leadership Effectiveness
- Metrics for assessing leadership impact
- Continuous improvement in leadership practices
- Gathering feedback and adapting leadership styles

Cost: 4500 AED

Production Planning and Control (PPC) - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:35 +04

Overview
This course is designed to teach skills in the planning & control of production for improved sectional & organisational effectiveness. Production planning is the planning of production and manufacturing modules in a company or industry. It utilizes the resource allocation of activities of employees materials and production capacity in order to serve different customers. This course will enable you to explore the basics and all the aspects you need to know about Production Planning and Control (PPC) to push your production line to newer and greater heights.

Objective
On completion of this courseparticipants should be able to:
Improve production planning techniques.
Improve process schedule.
Improve job planning & control.
Improve productivity & problem solving techniques.

Who Should Attend
Production managers.
Supervisors.
Foremen.
Line managers.

Course Outlines

Day One
Review of concepts of production.
Types of production organisations.
Production planning
Production Control
Production Systems

Day Two
Introduction to Forecasting
Forecasting Models
Job planning

Day Three
Sales and Operations Planning Basics
Demand Review
Supply Review
Financial Review

Day Four
Production Planning Basics
Aggregate Planning and its Process
Problem solving techniques

Day Five
Types of Inventory
Inventory Control
Capacity Planning
Quality control
Quality Principles

Cost: 5900 USD

Duration: 5 Days

Operational Excellence - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:35 +04

Overview
Operations management is concerned with the ways of achieving the most effective and efficient use of anorganization's resources such as its financial and human resources its capital resources and its raw materials. Although operations managementis often a specialist business function many of the ideas and techniques of operations managementpresented on this courseare likely to be of value to any manager in any business. This course will provide you with the skills and tools needed to manage your operation efficiently and effectively. Manycase studies will be discussed during this practical course that willbring the theory to life.

Objective
By the end of this interactive training programme, you will be able to:
Develop a strategy for your operation
Manage quality effectively
Design and manage processes
Manage inventories effectively
Plan material requirement efficiently
Apply useful new tools and models to improve planning and decision making

Who Should Attend
Operations Managers
Production Mangers
General Managers
Production Engineers
Quality Engineers
Maintenance Engineers

Course Outlines
Module 1 - Operations Strategy
Developing Your Mission and Strategy
Achieving Competitive Advantage
The Ten Strategic Operations Management Decisions
Global Operations Strategy
Module 2 - Managing Quality
Quality and Strategy
Defining Quality
International Quality Standards
Total Quality Management (TQM)
TQM Tools
The Role of Inspection
TQM and Service
SPC (Statistical Process Control)
Module 3 - Process Strategy
Four Process Strategies
Process Analysis and Design
Service Process Design
Equipments and Technology Selection
Production Technology
Process Reengineering
Capacity Planning
Module 4 - Inventory Management
Functions of Inventory
Inventory Management
Inventory Models
Inventory Models for Independent Demand
Module 5 - Aggregate Management
The Planning Process
The Nature of Aggregate Planning
Aggregate Planning Strategies
Methods for Aggregate Planning
Aggregate Planning in Service
Module 6 - Material Requirements Planning (MRP)
Dependent Inventory requirements
MRP Structure
MRP Management
Lot Sizing Techniques
Extension of MRP
MRP in Service
Distribution Resource Planning (DRP)
Enterprise Resource Planning (ERP)
Module 7 - Lean and Six Sigma Production
What is Lean 6 Sigma
DMAIC Process
Module 8 - Decision Making Tools
The Decision Process in Operations
Fundamentals of Decision Making
Decision Tables
Decision Trees

Cost: 4900 USD

Duration: 5 Days

Strategic Operational Planning - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:35 +04

Overview
Effective strategic planning is essential to ensure the achievement of an organisation's operational goals. This course will give you the tools and techniques required to participate in strategic operational planning within an organisation. It will use a variety of practical and theoretical teaching methods including case studies to ensure the most effective learning for participants.

Objective
By completing this course participants will be able to:
Understand existing difficulties with strategic planning
Develop a strategic planning procedure in an organisation and be able to 'sell' it to the organisation
Create a sustainable missionvalueand vision and for an organisation
Make evaluations and reports of an organisation's structure and performance
Make evaluations and reports of an organisation's position with clients and competitors and identify where advancements can be made
Conduct a VRIO analysis
Conduct a SWOT analysis and make decisions for the organisation
Undertake scenario planning
Create an Executive Summary
Translate an organisation's goal into workable and staged actions

Who Should Attend
This course is suitable for executive and non-executive managers and leaders responsible for creating and implementing organisational plans

Course Outlines
Introduction and Overview
Difference between strategic planning and strategic operational planning
Identifying how strategies coexist in an organisation
Using strategy to extract and analyse valuable data
Identifying weaknesses in current planning strategies
Structure of an ideal strategic plan
Troubleshooting weaknesses to improve strategic operational planning
Missions Values and Visions
Mission or vision?
Developing a core value mission and vision for an organisation
Keeping values central to strategic planning
Importance in having an end goal in strategic operational planning
Case study
Eye on the competition
Micro and macro environments
How external changes impact an organisation
Reviewing and keeping strategic operational plans flexible
VRIO Analysis

Internal reviews
Performing an internal assessment
Identifying an organisation's strengths and weaknesses
Core Competencies
Understanding an organisational culture

Strategic decision making
Data Synthesis Insight and Creativity
Conducting a SWOT Analysis
Making use of your SWOT Analysis
What does your organisational structure look like?
What does success look like?
Holistic decision making
Strategic action plans
What makes a quality strategic action plan?
Creating a strategic action plan
What is an Executive Summary?
Case study
Gaining buy-in for a Strategic Operational Plan
Who are key stakeholders?
Keeping flexible for different opinions
Motivation through communication
Ensuring the organisation buys into the plan
Including achievable progression milestones in plans

Cost: 4900 USD

Duration: 5 Days

Leadership Skills For Managers - Diomas Group , Oman,Qatar,Saudi Arabia,United Arab Emirates

Thu, 23 May 2024 22:44:54 +04

Our CPD accredited workshop will consist of Four (4) Parts over Five (5) ;

We are proud of our Leadership Courses making the list of the Top 10 Leadership Courses for 2025, 4 years in a row, according to findcourses.

We appreciate the confidence and support of all of our clients and participants, whose continuous trust and support has helped us to reach this achievement.

Throughout the five days the attendees will have the opportunity to participate actively through thought-provoking discussions and activities which will be focusing on specific topics. There will be a psychologically based input on how influence, power and culture are connected.

This workshop is very experiential and the attendees will be able to relate to everything covered as it will be referring to events which almost everyone has experienced. There will be no judgement, and we will not say what is right and what is wrong; this is not what this workshop is ; We will be focusing on understanding the difference between leaders, behaviours and attitudes which will make the difference in the ; We will focus on making everyone attending feel comfortable enough to share their ideas and concerns with the rest of us and prepare themselves to become a Leader of the ; We are not looking to change opinions; we want to make people think ahead before the next time they decide to lead their teams in a specific way.

Part 1 – Prepared Leader – in this 1st part of our workshop we will explore styles and behaviours of high-profile leaders and how they can influence their teams. Leadership is a way of life; it is a philosophy. Understanding that the power of a Vision sets the foundation for a strong future and a cohesive ; Our daily habits can determine the way we can lead and together we will explore the importance of appreciating the lessons of the past and how these lessons can prepare us for a successful ; Everything will be based on reputable studies around the globe.

Part 2 – Connected Leader – the 2nd part will be dedicated to the interconnection between emotional intelligence, service excellence and ; We will demonstrate the pillars of service excellence and how excellence is a perception even though many of us assume that excellence is something more concrete. Finally, we will focus on effective communication independently but also as through our interest in other people’s well-being and understanding of their emotions.

Part 3 – Brave Leader – in this 3rd part we will focus on what being a brave leader really means. Recognising the traits of a high performing team and repairing dysfunctional teams is a very
vital part of the role of a leader. Embracing difficult discussions is the only way to find the root of any underperforming team and being able to negotiate with them is vital. We will present the Diomas Leadership Models.

Part 4 – Real People, Real Leaders, Real Examples – We will conduct a panel with speakers, who through their personal leadership stories will inspire our participants. Everyone will have the chance to ask our guests questions about their leadership experience, challenges and success stories.

Cost: 3950 USD

Discount: 30% Off for Laimoon Users!

Duration: 5 Days

Strategic Operational Planning - London Training For Excellence , Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Riyadh, Jeddah, Al Kuwait, Muscat, Manama, Kuwait City, Doha,Netherlands,United Arab Emirates,United Kingdom

Fri, 05 May 2023 15:59:22 +04

Introduction:

Effective strategic planning is essential to ensure the achievement of an organisation’s operational goals. This course will give you the tools and techniques required to participate in strategic operational planning within an organisation. It will use a variety of practical and theoretical teaching methods, including case studies, to ensure the most effective learning for participants.

Objective:

By completing this course participants will be able to:

Understand existing difficulties with strategic planning
Develop a strategic planning procedure in an organisation and be able to ‘sell’ it to the organisation
Create a sustainable mission, value, and vision and for an organisation
Make evaluations and reports of an organisation’s structure and performance
Make evaluations and reports of an organisation’s position with clients and competitors and identify where advancements can be made
Conduct a VRIO analysis
Conduct a SWOT analysis and make decisions for the organisation
Undertake scenario planning
Create an Executive Summary
Translate an organisation’s goal into workable and staged actions

Cost: 4900 USD

Duration: 5 Days

Operational Excellence - London Training For Excellence , Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Riyadh, Jeddah, Al Kuwait, Muscat, Manama, Kuwait City, Doha,Netherlands,United Arab Emirates,United Kingdom

Tue, 25 Apr 2023 15:34:17 +04

Develop a strategy for your operation
Manage quality effectively
Design and manage processes
Manage inventories effectively
Plan material requirement efficiently
Apply useful new tools and models to improve planning and decision making

Who Should Attend

Operations Managers
Production Mangers
General Managers
Production Engineers
Quality Engineers
Maintenance Engineers

Course Outlines
Module 1 - Operations Strategy
Developing Your Mission and Strategy
Achieving Competitive Advantage
The Ten Strategic Operations Management Decisions
Global Operations Strategy

Module 2 - Managing Quality
Quality and Strategy
Defining Quality
International Quality Standards
Total Quality Management (TQM)
TQM Tools
The Role of Inspection
TQM and Service
SPC (Statistical Process Control)

Module 3 - Process Strategy
Four Process Strategies
Process Analysis and Design
Service Process Design
Equipments and Technology Selection
Production Technology
Process Reengineering
Capacity Planning

Module 4 - Inventory Management
Functions of Inventory
Inventory Management
Inventory Models
Inventory Models for Independent Demand

Module 5 - Aggregate Management
The Planning Process
The Nature of Aggregate Planning
Aggregate Planning Strategies
Methods for Aggregate Planning
Aggregate Planning in Service

Module 6 - Material Requirements Planning (MRP)
Dependent Inventory requirements
MRP Structure
MRP Management
Lot Sizing Techniques
Extension of MRP
MRP in Service
Distribution Resource Planning (DRP)
Enterprise Resource Planning (ERP)

Module 7 - Lean and Six Sigma Production
What is Lean 6 Sigma
DMAIC Process
Module 8 - Decision Making Tools
The Decision Process in Operations
Fundamentals of Decision Making
Decision Tables
Decision Trees

Cost: 4900 USD

Duration: 5 Days

Ecommerce Mastery - Learners Point Training Institute , UAE, Dubai,Dubai,Bahrain,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Thu, 18 Nov 2021 17:30:35 +04

OVERVIEW:

Take the lead in the fast-growing world of ecommerce with our E-commerce Mastery Course in Dubai, a 24-hour KHDA-approved training program. Designed for professionals and entrepreneurs, this course offers comprehensive insights into e-commerce strategies, tools, and techniques to establish and grow successful online businesses.

Why Choose the E-commerce Training in Dubai?

Comprehensive Curriculum: Covers product management, platform selection, sales funnels, shipping, payment gateways, and marketing strategies.
Expert-Led Training: Learn from industry professionals with real-world experience.
Hands-On Learning: Rich case studies and practical insights.
Flexible Options: Tailored programs for corporate and individual learners.
Certification: KHDA-approved credentials to boost your career.

What You Will Learn in the E-commerce Course

This ecommerce course in UAE provides the tools to build, manage, and scale online businesses successfully. Key topics include:

Business Models & Market Viability: Understand various e-commerce models and how to analyze market opportunities.
Platform Selection & Development: Learn the essentials of setting up and optimizing your online store.
Marketing & Sales Funnels: Master content strategies, social commerce, and customer acquisition techniques.
Shipping & Payment Solutions: Explore automation options and efficient payment processing methods.
Skills & Tools for Success: Gain the skills needed to manage every aspect of an online store effectively.

Why E-commerce Training is Essential in Dubai

The UAE is a hub for e-commerce innovation, making this course a valuable step for anyone looking to excel in this dynamic industry. With the rapid growth of digital commerce, businesses need skilled professionals to manage online platforms, drive sales, and optimize customer experiences.

COURSE MODULES:

Product

Cost per acquiring one customer
Cost per action calculation
New idea search Unlocking the customer value chain, chain decoupling, market networks & niche market
eCommerce business model General retail model, subscription drop shipping & virtual products
Cost structure & pricing
Addressable market size
The Mindset - offline model is not to be replicated
Evaluating market viability
Conducting competitive analysis
Customer segments persona & pain points

Portal

Self-hosted vs hosted
Setting up your store
Development basics
Cost of development
Online marketplace and Fulfillment services (amazon FBA, and noon)

Promotion

Sales funnel (customer acquisition & retention)
Sample ads & content (best creative examples)
Content asset collection method
Pillar page search optimization & google shopping
Social commerce & advertising
Chatbot referral engagement campaigns viral coefficient
First 1000 customers plan
Email automation

Place

Automate shipping and collections
Payment gateway options Paypal and other lean payment options
People
Required skillsets (Graphic, copywriting development, strategy, community) tools for automation

People

Required skillsets (Graphic, copywriting development, strategy, community) tools for automation

Career Benefits of E-commerce Mastery Course

Boost Employability: Gain expertise to manage e-commerce operations and strategies effectively.
Entrepreneurial Success: Start or scale your online business with confidence.
Competitive Advantage: Stay ahead of industry trends with advanced e-commerce knowledge.

Why Learner’s Point?

Experienced Trainers: Learn from top e-commerce professionals in Dubai.
Practical Learning: Engage in hands-on projects and real-world applications.
Recognized Certification: KHDA-approved credentials to enhance your resume.
Supportive Environment: Flexible payment plans and customized training options.

Testimonials

Shahfina Mann, Entrepreneur
"After completing the course, I feel confident in launching my e-commerce venture. The detailed modules and interactive sessions truly prepared me for the challenges of the industry. Highly recommend!"

Mahiful Heeja, E-commerce Marketing Specialist

"The E-commerce Mastery Course in Dubai exceeded my expectations. The real-world scenarios and hands-on assignments provided practical insights that were crucial for my success. Grateful for the invaluable skills I gained!"

Enrol in the ecommerce course in Dubai today and unlock the potential of digital commerce to drive your career or business forward!

Cost: 5500 AED

Discount: 55% Off for Laimoon Users!

Duration: 24 Hours

Certified Business Operations Professional - LEORON Professional Development Institute , Dubai,Azerbaijan,Georgia,Kazakhstan,Oman,Saudi Arabia

Tue, 24 Dec 2019 13:22:50 +04

As survival in the modern business environment becomes more important than success and profit, the modern demands placed upon the operational functions of an organization are increasing dramatically. Business operations are becoming the "go to" functions when the need for value generation and total efficiency become the priority for the organization. Globalization, Financial uncertainty, Leadership, Strategy, Resource and Change management are all factors affecting the way we conduct our business.
This course addresses these issues and drives the need to embrace the modern business climate and understand how we can make an impact by driving innovation and continuous improvement. The course will be fast paced and highly interactive comprising of a mixture of lectures, best practice examples, individual and group exercises and questionnaires and a case study. The course will conclude with an examination covering selected disciplines covered during the course delivery.

Cost: 5870 USD

Duration: Upto 5 Days

Operational Risk Management - Convertas , Dubai,Kuala Lumpur, Istanbul,Malaysia,Turkey,United Arab Emirates

Sun, 09 Dec 2018 11:37:25 +04

Day One
Risk identification tools and emerging risks
Tools and techniques for risk identification
Risk register: a list
Risk connectivity: network of risks
World economic forum: risk map
Emerging risks
Implementing ORM: the invisible framework
Governance of Operational Risk
1st line and 2d line: The partnership model
Use and reuse: The Invisible Framework
Business value of ORM

Day Two
Risk reporting and Conduct reporting
Modern issues on events and risk reporting: the regulator's view
Analyzing operational risk data: get insight, tell a story
Management information: the "reporting cake"
Aggregate and escalate risk information: your options
Conduct reporting: themes and details
Implementing the Desired Risk Culture: a method
Defining Risk Culture
Acting on behaviours: the Influencer
Necessary conditions: willingness and ability
Risk Culture: DESIRE steps: Define, Inspire, Support, Enable, Reinforce, Evaluate
Assessing the risk culture

Day Three
Defining Risk Appetite statements and tolerance limits
Industry guidance on Risk Appetite
Risk appetite, tolerance, risk limits and controls
Templates and options for actionable Risk Appetite
Risk Appetite Statements: Features and Examples
Cascading Risk Appetite: RCSA & Indicators
KRI and risks limits
Internal Controls: Human Error and Control Design
Slips and mistakes: Typology and causes of human errors
HRA: Human Reliability Analysis and other methods
Understand and treat the causes of human error
Effective or Illusory controls
Prevention by Design

Day Four
Root causes analysis
Root cause analysis: tool and method
Benefits of root cause analysis:
Treating causes over symptoms
Bow-tie: a most effective tool to define:
*    Preventive and corrective controls
*    Leading KRIs
*    Risk likelihood and expected impact
Features and types of leading KRIs
Features of leading KRIs
KRI, KPI, KCI: definitions and ;
A typology of Key Risks indicators

Day Five
Cyber threats and information security
Cyber threat landscape
An old emerging risk
Key controls in cyber security
Physical and behavioural measures
Priorities in prevention
Lessons learnt from some incidents
Scenario Analysis: Governance, Stress testing and Assessment methods
Four dimensions of stress-testing
Steps and governance of scenario analysis
Tackling behavioral biases in scenario assessment
Industry practices and lists of scenarios
Assessing probabilities of rare events
Acting on Scenario Analysis
Reorganisation risk and project management
Risk due to changes and reorganisations
The trap of cost-cutting
Invisible opportunity costs
Essentials of project risk management

Cost: 3995 USD

Duration: 5 Days

Operations Management for Hospitality - Convertas , United Arab Emirates,Dubai,Malaysia,Turkey,United Kingdom

Tue, 17 Oct 2017 16:04:31 +04

Day 1:
· Values, Vision, Mission,
· Impacts of Organizational Culture
· Strategy and Balanced Score Card
· Traditional vs. High-Performance Service Organizations
· Quality Management in High-Performance Service Organizations
· Implement Managing for Quality
· Reducing Quality Costs
· Leadership Excellence

Day 2:
· Managing for Quality
· Quality Drives Corporate Culture
· Satisfying External Customers
· Planning & Implementing World-Class Service
· Customers’ Perceptions of Service Quality
· Integrating Quality Service

Day 3:
· Financial Statements
· Major Financial Statements
· Balance Sheet
· Income Statement
· Hotel / Hospital Department Schedules
· Controllable Expenses
· Statement of Cash Flow
· Statement of Retained Earnings

Day 4:
· Supervision and Management
· Supervisory Responsibilities & Listening Skills
· Time Management Practices
· Human Resources Functions
· Effective Supervision Technque
· Team Management
· Leadership
· Forming High Performance Teams

Day 5:
· Policies, Controls and Communications
· Property & Premises Safety
· Information Technology Security
· Food & Beverage Safety
· Automobile Liability
· Guest Safety
· Staff Safety
· Emergency & Disaster Plans

Cost: 3995 USD

Duration: 5 Days

Certified Operational Risk Professional - LEORON Professional Development Institute , Dubai

Tue, 11 Apr 2017 10:42:11 +04

Course Overview
Much is written about the theory of managing and measuring Operational Risk. This course focuses on the practical aspects of delivering robust, sustainable and value-adding Operational Risk management processes into a business. Participants will learn how Operational Risk Frameworks are constructed, how to identify, measure, monitor and manage Operational Risks. They will learn how to construct Operational Risk Appetite statements and support them with Key Risk Indicator frameworks and how to develop Scenarios for analysis and development of Operational Risk capital. Finally, Participants will learn how to construct meaningful Operational Risk reports that will support better decision-making in their company.
Benefits of Attending
Successful completion of this course makes you a CORP™ Certified Operational Risk Professional. You can use the designation CORP™ on your business card and resume.

Up to 18 months' membership to the IABFM professional body Access to the IABFM network and body of information online
Preferred access to education centers in USA, UK, Europe, Asia, Middle East and Latin America
Access to the IABFM journal published online Gold Embossed Certificate with your name and designation as MIABFM (Member of the International Academy of Business and Financial Management)

Who Should Attend?

Operational Risk Staff,
Financial Controllers,
Operations and Technology Managers, and
Compliance and Legal Officers

Cost: 5670 USD

Duration: 5 Days

Supplier Relationship Management Practitioner - LEORON Professional Development Institute , Dubai

Tue, 01 Sep 2015 16:22:34 +04

Businesses are increasingly reliant on their supply partners. Learn how to focus on the suppliers who can help your organization move into the future. Take advantage of this extensive learning program, delving deep into the 'source-to-exit' relationship governance of your supply base. Learn about tools that will develop your skills and enhance your capabilities. Be able to make greater contributions to drive forward your corporate goals and objectives and drive smarter behaviors from your internal clients. Learn how to create an atmosphere where your suppliers become more than just a supplier; where they develop the ability to be a 'responsible supplier' treating you as a 'customer of choice'; where they become a true business partner and a strategic asset to your organization focused on long term mutual goals. This course is a mix of both theory and practice. There are short lectures, group discussions and numerous interactive exercises, all designed to develop new ideas and gain full understanding of how and where we can choose to drive better supplier relationships.
What will I learn?

Build effective governance structures for managing suppliers
Educate others in the design of a successful contractual arrangement
Identify, engage and influence key stakeholders and executive management
Create a positive approach to change
Design and implement a communications plan
Resolve conflicts and issues collaboratively

Target Audience
This highly practical and interactive course has been specifically designed for:

Supplier Relationship Managers
Contract Managers / Engineers / Specialists
Local Content Development Managers
Procurement Managers / Coordinators
Business Relationship Managers
Business Unit Managers
Anybody directly interfacing with the supply chain

How will I benefit?

IACCM eLearning Resources (12 months' access)
eBook of the Operational Guide, the core reference work for contract and commercial practitioners
Access to insights and tools for a full year
Certified candidates become members of IACCM and gain access to globa content and advice provided by expert contributors in induct

How will I be assessed?
Skills assessment

Individual, online self-assessment to identify your current competency level
Analysis and external benchmark of your skill level
Personalized development report including recommendations for advancement

Will I receive a certificate of completion?
The IACCM SRM program is the world's first internationally recognized and accredited qualification in SRM.
Becoming certified:

Subject to your successful completion of all learning requirements, you will be awarded the status of SRM Associate, Practitioner or Expert. Your certificate will be sent by mail, generally within 2 weeks of program completion.
Members can apply for re-certification (to move to the next level) not less than one year after their initial ;

Cost: 1990 USD

Duration: 5 Days

Certified Business Operations Professional - LEORON Professional Development Institute , Riyadh, Jeddah, Kuwait City,Dubai

Thu, 26 Feb 2015 15:27:01 +04

As survival in the modern industrial environment becomes more important than success and profit, the modern demands placed upon the Operational functions of an organization are increasing dramatically. Business Operations are becoming the 'go to' function when the need for Value-Generation and Total Efficiency become the priority for the organization. Globalization, Supply Chain Risk, Financial Uncertainty, Resource Management are all factors affecting the way we conduct our business. This course addresses these issues and drives the need to embrace the modern business climate and understand how we can make an impact.
Understanding and implementing Corporate Strategy

An overview of Corporate Strategy
Tools and techniques for Strategic Analysis
Appraising and selecting the Strategic Options
Implementing Strategy
Change Management

Maximizing the management of your Operations

Overview of Operations Management
The Impact of LEAN
Achieving Total Productivity
Understanding Quality

Implementing a culture of Continuous Improvement

Learning by Doing
Benchmarking
KAIZEN
Principles of 'FIVE S'

Embracing the modern trends in Leadership

What makes a good Leader
Leadership versus Management
Traits of a Great Leader
Understanding Leadership Styles

Effective Management of Stakeholders

The importance of Stakeholder Management
Tools for Stakeholder Mapping
Communication Planning
Influencing and Persuasion

Building High Performing Teams

Principles of Teamwork
Efficient Team Formation
Team Charters and Governance
Getting the best out of your teams

Efficient management of Projects

Getting the Scope right
Effective Planning
Planning Tools
Risk Management
Time / Cost / Quality

Developing efficient Supply Chains

Supply Chain Management
Supply Chain Mapping
Understand the principles of Value Chains
Procurement's role in Operations

Resource Management

Identifying your Key Resources
Human Resources
Training and Development
Motivation in the Workplace

Course Benefits

The ability to use the designation CBOP™ on your business card and resume
Access to the ACPOP network and body of information online
Gold embossed CBOP™ Certificate with your name and designation as Member of Gold embossed CBOP™ Certificate with your name and designation as Member of ACPOP (Association of Certified Procurement & Operations Professionals)
The CBOP™ shows that you have completed advanced level Operational Management training and that you have the skills and experience in managing key business operations on a national, regional and global level

How will I be assessed?
Only those who successfully complete the examination and participate effectively in the course case studies will receive the Certified business Operations Professional designation CBOP™.
Entry Requirements
Delegates must meet the following criteria to be eligible to become CBOP™:

Attendance - delegates must attend all sessions of the course. Delegates who miss more than two hours of the course sessions will not be eligible to sit the
course exam
Successful completion of the course assessment
After successfully passing the exam the Certificates will be prepared by the ACPOP and will be handed to you on the final day of the workshop.

Cost: 5870 USD

Duration: 5 Days