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Efficient Administration Skills - Convertas , Dubai,United Arab Emirates

Sun, 25 Feb 2018 15:08:04 +04

Day 1
The Administrator as part of the support team
· Understanding your role within your team
· Building an excellent professional image
· Strategies for an outstanding team player
· Understanding your team player style
· Having the right attitude to excel
The modern administrator's highly needed abilities
· Building information expertise
· Seeing through obstacles and building on talents and strengths
· Maturity and political skills
· Adaptability to a changing office environment
· Gaining credibility
· Taking the initiative

Day 2
Verbal communication
· Why we misunderstand other people
· Choosing the right communication medium
· Building excellent relations with your manager and colleagues
· Overcoming communication barriers
· Communicating with assertiveness and self-confidence
· Understanding cultural differences
· Strategies for greater visibility and influence

Day 3
Effective written communication
· Ingredients of a professionally written document
· Key techniques for effective e-mails
· Dos and don'ts of business writing
· Email writing principles and etiquette
· Building rapport and writing with credibility

Day 4
Telephone handling best practices
· Professional telephone behavior
· Key competencies for success
· The can-do service driven approach
· Handling difficult callers
Effective time planning
· Identifying and controlling your time wasters
· Setting your priorities and working standards
· Maximizing your efficiency
· Planning and organizing a productive work day

Day 5
Memory reinforcement techniques
· Your memory as a business tool
· Why we forget
· Daily memory practice and training
· Techniques to increase concentration
· Remembering 'by association' and linking
· Using acronyms and the method of loci
· Strategies to remembering names

Cost: 3995 USD

Duration: 5 Days

Creating a Caring Workplace - British Academy For Training & Development , United Arab Emirates, United Kingdom, Dubai, London,Dubai,United Kingdom

Fri, 19 Jan 2018 16:01:35 +04

Course Description:

This course aims to equip individuals with the relevant knowledge, attitudes and skills to create a more caring workplace in relation to with vulnerable employees in terms of social or health issues.

How attendees will benefit?

After completion of the programme, delegates will be able to:

demonstrate knowledge of basic legal and ethical frameworks governing the workplace.

understand policies and programmes in creating a caring workplace.

demonstrate knowledge of how to meet the continuum of needs of staff.

locate wellness ;
strike a balance between needs of troubles employees and those who are not .

Course Content:

The programme covers the following topics:

Review of basic facts and social problems for employees
Brief overview of diseases related legislation
Approaches to wellness in general? for all staff
Role of organisation? Friendly or aggressive?
Overview of prevention, treatment, care and support programmes to enhance employee wellness
A model of a continuum of care for people living with diseases.
Strategies to develop a continuum of care (with a focus on individual and group counselling options and positive living)
The role of the community in prevention, care and support
Performance management of employees living with disease
Addressing chronic illness issues
Addressing end of life needs

Course Style:

Lecture or One-to-One training style.
In house training.
Group Training.
Practical Training.

Remember:

We provide this course in any place and at any time suitable for you.

Cost: 4100 USD

Duration: Upto 6 Days

Office Management and Secretarial Development - British Academy For Training & Development , United Arab Emirates, United Kingdom, Dubai, London,Dubai,United Kingdom

Wed, 17 Jan 2018 16:11:48 +04

Course Description:

The programme provides secretarial staff and office assistants with a better understanding of the business environment in order to effectively manage the fundamental functions in the office.

How attendees will benefit?

After completion of the programme, delegates will have the knowledge and skills to enable them to perform efficiently in the work environment. Attending this programme will allow delegates to perform on an advanced level.

Course Content:

Information management and security
Report-writing and better business English
Basic project and event management
Applied computing skills
Public financial management
Personal mastery

Remember:

We provide this course in any place and at any time suitable for you.

Cost: 4000 USD

Duration: Upto 6 Days

Time Management and Stress Control - Convertas , Dubai,United Arab Emirates,Malaysia,Turkey,United Kingdom

Tue, 17 Oct 2017 16:15:32 +04

Day 1:
Time management challenges and assessment
· Definition of time management
· Time management challenges
· Modern time management
· Major time wasters
– Self-imposed time wasters
– System-imposed wasters
· Time management assessment
Time Mastery Profile components
· Adopting the right attitude
· Setting smart goals
· Setting top priorities
· Conducting a rigorous analysis
· Preparing a successful plan
· Preparing a detailed schedule
· Avoiding continuous interruptions
· Planning efficient meetings
· Handling written communications
· Mastering the delegation process
· Avoiding the harm of procrastination
· Improving the use of team time

Day 2:
Global guides on personal effectiveness
· The 7 habits of highly effective people
- The 7 habits explained
- The circle of concern and circle of influence exercise
· Mindset: the new psychology of success
- Learning to fulfill our potential
- The mindset exercise
· The one thing
- The one thing rules: first set
- The one thing rules: second set
· The 10 natural laws of successful time and life management
- Part 1: managing your time
- Part 2: managing your life
· Getting things done
- Getting things done: simplified
- Getting things done: the cycle

Day3:
Stress symptoms and causes
· Definition of stress
· Myths about stress
· Stress symptoms
· Categories of stress symptoms
· Causes of stress
· Your personal stress test
· Your stress level
· Your current coping strategies
Stress management techniques
· Ways to deal with stress
· Emergency stress stoppers
· Other factors that reduce stress
- Exercise and diet
- Support network, attitude and outlook
- Emotional control and sleep

Cost: 3195 USD

Duration: 3 Days

Executive & Personal Assistant - Convertas , Dubai

Sun, 30 Jul 2017 22:00:58 +04

Day 1
The role of the office manager and administrator
· Competencies for success
· Identifying an administrator role
Effective verbal and written communication skills
· Positive attitude
· Being assertive
· Dealing with the boss, colleagues, subordinates and clients
· Preparing professional presentations
· Professional business writing
· Style and layout

Day 2
Serving internal and external customer
· Understanding needs of internal and external customers
· Overriding barriers
· Providing the excellent service
· Handling complaints
Stress management techniques
· Causes and symptoms
· Identifying your stressors
· How stress affects performance
· Stress management plan

Day 3
Managing time
· Identifying and eliminating time wasters
· Setting priorities
· Planning and managing time for self and others
· Preparing time logs and learning from them
Organizing meetings
· Elements of an effective meeting
· Preparing the agenda
· Taking minutes of meetings
Using the telephone properly
· Professional telephone behavior
· Effective listening
· Professional handling of an incoming call
· Identifying and dealing with common phone problems

Cost: 3195 USD

Duration: 3 Days

Administration and Office Management - Convertas , Dubai

Sun, 30 Jul 2017 21:51:25 +04

Day 1:
1- The role of the office manager and administrator
· Perception versus reality
· The 3Ds of successful administrators: dramatically and demonstrably different
· Competencies required for success
· What it takes to be a 'star' at work
· Identifying your role

Day 2:
1- Effective verbal and written communication skills
· Improving credibility and gaining recognition
· Importance of having positive attitude
· Being assertive
· Selling your ideas to the boss, colleagues, subordinates and clients
· Preparing a professional presentation
· What constitutes professional business writing
· Style and layout
· Obtaining your objective with the reader
· Readers' expectations
2- Using the telephone properly
· Professional telephone behavior
· Rules for good listening
· Steps in professional handling of an incoming call
· Dealing with difficult callers
· Identifying common phone problems and formulating solutions

Day 3:
1- Serving the internal and external customer
· Understanding the needs of internal and external customers
· Removing services barriers
· Providing excellent service
· Breaking down the silo mentality
· Handling complaints
2- Managing time

· Identifying and eliminating time wasters
· Setting goals and priorities
· Using measures to control and improve your effectiveness
· Planning and managing time for self and others
· Preparing time logs and learning from them

Day 4:
1- Organizing meetings
· Elements of an effective meeting
· Preparing the agenda
· Meeting common time wasters
· Taking minutes of meetings
· Responsibilities of meeting leaders and participants
2- Stress management techniques
· Causes and symptoms
· Identifying your stressors
· How stress affects performance
· Formulating a comprehensive stress management plan

Cost: 3495 USD

Duration: 4 Days