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Effective administration skills - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Mon, 15 Dec 2025 20:26:29 +04

Overview

Effective administration skills are essential for individuals in administrative roles to efficiently manage office operations, handle tasks, and support organizational objectives. The "Effective Administration Skills" course is designed to equip participants with the necessary knowledge and practical skills to excel in administrative roles and contribute to the smooth functioning of their organizations.

This program is designed to enhance the administrative capabilities of professionals, enabling them to manage tasks, processes, and resources more effectively. It focuses on developing organizational, planning, and communication skills that are essential for smooth and efficient office operations.

To manage an office effectively you need to first manage yourself, and then manage your time, tasks, and others in order to achieve maximum success. This course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

You will learn to prioritise, plan, and solve problems not just to get your work done on time, but to have continuous improvement in productivity.

Cost: 4250 USD

Duration: 5 Days

Advance Office Management, Effective Communication Skills - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Thu, 11 Dec 2025 00:00:24 +04

Overview

This Course is specially designed to enhance Communication skills and gain advanced skills in Office Management. It will help identify key features of the role and will navigate through all the components and techniques for operating an efficient support team. This course will update your interpersonal skills, communication skills and other skills required to have effective office management and gain advanced administrative skills.

The "Advanced Office Management and Effective Communication Skills" course is designed to equip professionals with the advanced skills and strategies necessary to excel in office management roles and communicate effectively in the workplace. Geared towards office managers, administrative professionals, and team leaders, this course offers an in-depth exploration of advanced office management techniques and communication strategies.

Objectives

Learning new administrative techniques is required to meet challenges
Enhance Communication Skills
Planning and Organising effective workflow
How to create a productive office environment
Exhibit efficient communication skills
Becoming technically proficient to stay connected with the office

Cost: 4250 USD

Duration: 5 Days

Administration and Office Management Female Professional - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Wed, 10 Dec 2025 20:51:01 +04

Overview

The roles of office professionals have evolved over recent years to include additional responsibilities and require advanced skills, such as the ability to tackle complex tasks, build relationships, deal with conflict and make difficult decisions. Office professionals must be emotionally intelligent leaders, be prepared to take risks, be creative, be team players, represent their managers and departments, and communicate effectively. This interactive, discussion-based course will allow participants to learn and develop these skills. Participants will return to their workplaces empowered and able to contribute even more effectively to the success of their organization.

The "Administration and Office Management for Female Professionals" course is designed to empower women in the workplace with the essential skills and knowledge needed to excel in administrative roles and office management positions. Geared towards female professionals across various industries, this course offers practical insights and strategies for navigating the unique challenges and opportunities faced by women in administrative roles.

Cost: 4250 USD

Duration: 5 Days

Advanced Office Administration & Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Wed, 10 Dec 2025 20:43:17 +04

Overview

Effective office management is one of the important parts of the job every office manager comes across. They are required to be equipped with relevant knowledge skills vision to remain competitive in the ;

This course, Advanced Office Management & Effective Administration Skills, is tailored for Office Managers, Secretaries, and Administrators with a specific focus on enhancing interpersonal and communication skills at an advanced level. It incorporates cutting-edge tools and techniques to help office managers, administrators, and secretaries refine and expand their skills, ensuring continued competence in their roles.

The course addresses behavioural skills and emphasises the effective use of technology for optimal productivity. It covers essential aspects of administration/office management, offering insights into diverse approaches for fostering an efficient office and support team. The program aims to cultivate key skills that empower delegates to increase their effectiveness and job satisfaction. Emphasising the significance of understanding office management and possessing strong communication skills, the course encompasses various essential elements.

Cost: 4250 USD

Duration: 5 Days

Employee Engagement and Motivation - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:35 +04

Overview
Employees who have good quality jobs and are managed well will not only be happier and more fulfilled but are also likely toperform better. Motivation and effective leadership lie at the heart of employee engagement. Thiscourse examines the nature of employee engagement and explains how to build a motivated engaged workforce by understanding the principles behind employee engagement. Delegates will cover a wide range of topics including:

Effective channels for employee voice
Gaining the support of senior leaders and line managers
Reinforcing purpose and vision
Leadership behaviours which engage and motivate
Empowering employees to shape their jobs
Inspiring changes in behaviour
Supporting team development
Measuring and reporting employee engagement

Delegates will leave the course with clear action plans that they can immediately implement to engage and motivate their teams to achieve their full potential.

Objective

Understand leadership models and stylesand their impact on engagement and motivation
Understand the importance of motivation and commitment
Apply different motivational techniques to increase engagement

Who Should Attend

Managers
Team leaders
Project Managers
HR Professionals
OD specialists

Course Outlines
Day 1 - Employee Engagement

What is Employee Engagement?
Effective channels for employee voice
Performance management systems that motivate
Gaining the support of senior leaders and line managers
Aligning employee engagement efforts to organisational goals
Reinforcing purpose and vision

Day 2 - Motivational Leadership

Moving from managing to leading
21st century leadership tools
Characteristics of an ideal leader
The power of vision
Leadership behaviours which engage and motivate

Day 3 - Motivating People

Empowering employees to shape their jobs
Theories of motivation
The leader's role in managing change
Inspiring changes in behaviour
Overcoming obstacles to change
Increasing organizational flexibility

Day 4 - Leading Motivated Teams

Characteristics of effective teams
Characteristics of ineffective teams
Managing the factors affecting team performance
Supporting team development
Understanding team member styles
Enhancing team member competencies

Day 5 - Improving Engagement and Performance

Gaining the benefits of empowerment
Dealing with socio-technical management
Coaching for improved performance
Adapting your message to different communication styles
Measuring and reporting employee engagement

Cost: 4900 USD

Duration: 5 Days

Stress Management - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:35 +04

Overview
Long hours heavy workloads job insecurity and conflicts with co-workers or bosses are all causes of stress in the workplace. The cost to businesses can be high given that stress leads to poorer performance absenteeism and in many cases employees leaving the organisation. This course focusses on the skills required to manage responses to stress and pressure in the workplace. Throughout this course delegates willexplore personal needs and differences learn how to maximize personal strengths discover strategies to cope with stress enhance their people skills and ability to prioritise effectively. Areas covered include:

Understanding yourself and others
Signs of stress and the stress cycle
Ways to manage stress
Thriving under pressure
The power of attitude
Managing your time
Benefits of prioritising
Review and evaluation of priorities

By the end of the course delegates will be better able to deal with pressure and stress allowing them to adopt a calmer approach which focuses on key priorities and frees them to perform at their best.

Objective
By the end of this interactive training programme, you will be able to:

Understand the source of your feelings and emotions
Employ techniques to rise above your destructive emotions
Understand the body-mind-spirit connection that can help you
Develop your skills and strategies for coping with stress
Reinterpret events thatl normally cause you to overreact
Understand basic principlestheoriesand relaxation techniques to help manage personal stress
Set priorities in terms of importance
Recognize the benefits of prioritising to manage your workloads

Who Should Attend

Team leaders
Managers
Supervisors
Anyone working in a stressful environment

Course Outlines
Module 1 - Understanding yourself and others

My personality style
Understanding your strengths and weaknesses
Locating support from your family members friends and colleagues

Module 2 - Managing stress

Signs of stress
Stress cycle
Ways to manage stress
How to challenge stress

Module 3 - Thriving under pressure

Taking responsibility
The power of your attitude
Dealing with workplace changes
Being calm under pressure
Managing your time
Developing your action plan

Module 4 - Setting Priorities

Definition of priorities in the workplace
Benefits of prioritising
Order of priorities in terms of importance
Ways of prioritising
Implementing the priorities
Review and evaluation of priorities

Module 5 - Practice and Action Planning

Study of practical cases
Action Planning

Cost: 4900 USD

Duration: 5 Days

Advanced Skills of Office Management and E-Secretariat - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:35 +04

Overview
Realise the importance of defining and understanding your crucial role as a secretary or office manager. Be able to planorganize and prioritize effectively by using computer. Use filing and archiving systems by using computer effectively. Foster a productive and efficient office environment. Organize and structure processes and procedures by using computer properly. Better utilize and organize your time by using computer programs. File and archive your electronic documents easily. Use office management software effectively.

Who Should Attend
Office Managers, Management Assistants, Senior Secretaries.
Anyone becoming an office manager, executive secretary, or taking office- management responsibilities.
Lecturers, instructors and professionals teaching subjects related to the program title.

Course Outlines
Day 1

Understanding the core components of the office manager role:
Functions.
Roles.
Responsibilities.

Day 2

The Art of Effective Planning and Organizing by using computer:
How to plan
a step by step framework for success.
Documentation control
ensuring you have the facts at your fingertips.
Organizing and structuring processes and procedures.
Problem solving and decision making.

Day 3

Effective Communication
written and spoken:
Email communication.
Meetings.

Day 4

Office management software.
Filing and classification of files.
Making presentations.
Time management by using computer.
Planning for meeting management by computer.
E-meetings management.

Day 5

Effective filing and archiving system by using computer:
Understanding the different technique of filing and archiving.
Document identification and classification.
Document preparation.
Office Etiquette.
Handling confidential information.
Dealing with sensitive information.
Developing a professional image.
Policies and procedures.
Archiving your E-mail and Documents.
Exercises and case studies.

Cost: 4900 USD

Duration: 5 Days

Office Management and Executive Secretarial Skills - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:35 +04

Overview
This five-day event is designed to increase the skills of Senior Support Personnel across a range of disciplines. The program identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal communication organisational and time management competencies. As can be seen from the course outline below the event is broken down by the day to broadly reflect the key components of the role. However as you will discover when you attend the event such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event you will practice communication organisational and planning skills on an on going and linked basis as you would within your normal working environment.

Objective
In attending this programdelegates will be able to:

Identify the critical components within the job role of the Office Manager/ Executive Assistant.
Understand what makes an effective executive secretary.
Learn better ways to think on their feet with powerful decision-making techniques.
Analyse and maximise the use of time and better manage their time.
Improve their communication skills and enhance team communication skills to a higher level.
Take responsibility and manage crises.
Achieve confidence through assertiveness.
Work under pressure to achieve objectives.
Successfully organise meetings.
Build an approach that suits their style and workplace.
Develop techniques for using your initiative and 'Thinking Outside the Box'.
Manage difficult people and situations.
Appreciate the skills and competencies required to fulfil their job role effectively.
See the benefit of proactively integrating such competencies to support Managers within an organisation.
Identify and practice approaches that will benefit them in managing the tensions and demands of their work in such a position.
Be exposed to and practice techniques in competencies essential to the Office Manager / Executive Support role.

Who Should Attend

Office Administrators of Top Management.
Office Managers and Executive Secretaries of CEO's.
Supervisors of clerical and administrative staff.
Executive or Personal Assistant to Senior Management.
Individuals with office management experience.

Course Outlines
Day 1 - The Role of the Executive Secretary/PA:

Job definition and analysis.
Identification of personality type.
How to project an image of self-confidence and professionalism.

Day 2 - Time and Stress Management:

Analyse time usage.
Work prioritizing and scheduling.
Travel arrangements.
Diary management.
The key steps in the problem-solving and decision-making model.
Teams and decision-making.
Different strategies that can be used in decision-making.

Day 3 - Communications:

What is communication?
Improving communications within an existing team.
Oral and listening skills.
Reporting to Management.
Negotiation skills and techniques.
Comparison of telephone / face to face / written communications their effectiveness and suitability for different situations.
Effective Communication.
Communication barriers.
Use body language effectively.
Positive thinking.
Listening skills.
Dealing with difficult people and difficult situations.

Day 4 - Organizing Meeting:

What makes good meetings good / bad meetings bad?
Obstacles to meeting effectiveness.
Key Characteristics of an effective meeting.
Meeting rules.
Meeting process.
Agenda setting.
Meeting evaluation.
Meeting room.
Recording devices

Day 5 - The Working Day:

Practicing a 'typical day' simulated scenario incorporating issues and techniques from the week.
Identifying an approach and style that suits you as an individual.
Reporting to Management
presentation and negotiation techniques
Personal Action Plan.
Using computer and electronic office management and secretary (work- shop).

Cost: 4900 USD

Duration: 5 Days

Effective Office Management and Administrator Skills - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:35 +04

Overview
This course is designed to improve the skills of the participants as Office Managers Secretaries and Administrators in the esteemed organisations they are working or aspiring to join soon. The program abides by all the required tools and advanced techniques to enhance the behavioural and interpersonal skills of the participants to the highest level. Delegates of this program are ensured to stay in control and on top of all their responsibilities along with rewards per their performance and credibility.

Objective

Aware of the competencies in the administration domain in the global panorama
Know their Job role and responsibilities
Streamline work responsibilities and work environment
Improve effective communication and win goals
Develop interactions and relationships among team members
Develop both intrapersonal as well as interpersonal skills
Learn Time Management Skills
Improve the organisational and planning methods
Indulge into creative thinking by applying the advanced techniques they will learn
Improve conflict management abilities
Set priorities while scheduling diaries
Overcome stress and balance between personal and professional life

Who Should Attend
The Effective Office Management and Administrator Skills program is ideal for professionals involved with running the admin and operations at executive to mid-senior levels. Professionals such as Office managers, operations managers, administrators, team leaders, supervisors, secretaries, support staff and personal assistants in corporate and governmental organisations can attend this course for a rewarding outcome.

Course Outlines

Harnessing Advanced Administrative Skills
Introduction
Mind Mapping Techniques- controlling the power of the mind
Study of Right Brain/Left Brain Theory
Planning by using the techniques of the Gantt chart to manage work progress
Meeting Deadlines for big projects
Improve the Admin Skills by Introducing unique problem-solving techniques
Unique and effective decision-making by applying the advanced tools
Learning to arrange effective meetings
Noting the minutes of meetings
Learn to work for more than one manager
Dealing with Perception and Behaviour
Introduction to perception and how it affects behaviour
Dealing with 6-9 situations at a time
Empathy
Understanding the requirements and pressures of other departments
Advanced Conflict Management Techniques
Planning and Goal Setting
Importance of Goals
Why people set goals
Coincide with personal and organisational goals
How to set goals strategically
Definition of realistic goals
Study of Goals
Making Action Plans
Communication & Body Language
Improving Business Communication
Telephonic Skills
Communicating while handling complaints
Learning telephonic etiquette
Perfect Telephonic Role Play
Etiquettes of email drafting
Selecting persuasive sets of words while drafting letters memos and emails
Using proper language during writing
Importance of Body Language
How can gestures work
Positive and negative implications of Body Language
Creating a Positive Office Environment
Take the initiative to create a positive office environment
Meet the expectations of the senior management and stay a step ahead
Develop a good relationship with the boss
Sharing goals and visions with the other employees
Personal SWAT analysis
Incorporate the latest techniques for an effective secretary
Team Building Spirit
Be a people's person but headstrong about implying strategies
Focus on developing teams and retaining the team spirit
Strict the rules
Develop excellent interpersonal yet professional communication with colleagues
Improving the etiquette of meeting visitors
Charming personality
Body language
First impressions do matter
Benefits Of Time Management
Importance of Time Management for organisational growth
Juggling multiple tasks at a time
Set your own goals and be a go-getter
Pick up the time wasters and take action at the workplace
Conquer stress by handling the work pressure systematically
Set priorities for your work
Make quick decisions for the organisational benefits
Assessment and Discussion
Making an action plan
Applying the action plan at the workplace
Feedback

Cost: 4900 USD

Duration: 5 Days

Office Management - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:35 +04

Overview
Traditionally managers make up the largest managerial layer in an organization. The Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly it is essential that those in management be committed to the goals of the organization and understands how to effectively execute these goals. It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organisation's structure or size it will benefit from employing well-trained managers. Having a manager understand their role in the organization is very important. They are in communication with a very large percentage of the company and will have a large impact throughout the organisation.

Objective
Define management.
Understand ethics in the workplace.
Manage information and make decisions.
Be familiar with the control process.
Use organizational strategies to facilitate change.
Create structures and processes to manage teams.
Manage as a leader.
Realise the importance of defining and understanding your crucial role as an office manager.
Be able to planorganize and prioritise effectively.
Foster a productive and efficient office environment.
Better utilisation of time management.

Who Should Attend
Office Managers, Management Assistants, Senior Secretaries.
Anyone becoming an office manager, executive secretary, or taking office- management responsibilities.

Course Outlines
Day 1 - Real-World Case Studies and Action Planning
Functions.
Roles.
Responsibilities.

Day 2 - The Art of Effective Planning and Organising.
How to plan
a step by step framework for success.
Documentation control
ensuring you have the facts at your fingertips.
Organising and structuring processes and procedures.
Problem solving and decision making.

Day 3 - Effective Communication
written and spoken:
Email communication.
Meetings.

Day 4 - Office management software.
Filing and classification of files.
Making presentations.
Time management.
Planning for meeting management.

Day 5 - Effective filing and archiving system:
Understanding the different technique of filing and archiving.
Document identification and classification.
Document preparation.
Office Etiquette.
Handling confidential information.
Dealing with sensitive information.
Developing a professional image.
Policies and procedures.
Exercises and case studies.

Cost: 4900 USD

Duration: 5 Days

Building and Sustaining an Effective Project Management Office (PMO) - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:35 +04

Overview
Creating a Project Management Office (PMO) is one of the most powerful steps any organisation can take to integrate the processes and tools that enable organisational mastery of project management. In addition to the tactical benefits a PMO can provide it can also offer a compelling strategic advantage by helping teams collaborate create learn and harvest the expertise from their projects so that others may re-use it. Specific actions can be taken to ensure a comprehensive realistic appropriate project management support function that adds value not overhead. This course outlines three steps that address how to define implement and manage a PMO as a strategic function within the organization that adds immense value. As an Authorised Training Partner of the PMI after completing this course you will earn 20 PDU hours which can be used towards maintaining your status with PMI. The breakdown of hours is shown below in the Talent Triangle. You can find more details about our course with the PMI using the course identifier LTFEPMI03.

Objective
The course provides participants with an in-depth:
Understanding the approach to defining the appropriate PMO for an organisation.
Guidance to help prevent critical omissions in conceptualising a PMO.
Awareness of the multiple inputs from a wide variety of people in the organisation to ensure the PMO is well-defined in alignment with the organisation's needs and wants.
Ability to CreateDocument and Validate a PMO Charter
Ability to develop an implementation plan that addresses the PMO in terms of the organizationinfrastructure and institution.
Knowledge of the way to manage a PMO taking into account the ability to create and sustain customer responsiveness and delightprocess efficiencies appropriate to the organizationa focus on future trends and employee retention.
The course will provide a PMO working journal where key learning points and action plans can be captured so the participants can apply the acquired knowledge and skills immediately upon return to work.

Who Should Attend
Anyone works in the Projects Enviroments,

Course Outlines
Day 1 Define the PMO
Rationale for a Project Management

Office
Purpose & Definition

Vision & Mission
Organizational Considerations
Values & Behaviors
Strategic Business Drivers
Project vs. Program vs. Portfolio
PMO Capacity
Environmental Issues
Service Levels
Formal PMO Organizational Models
Scope of Authority

Day 2 Potential Functions
Process Development & Integration
Tools & Templates
Project Team Support
Project & Program Planning Support
Project & Program Execution Support
Portfolio Management Support
Organizational Training
Intellectual Capital Management

Day 3 Implement the PMO
Validation

Goal Setting
Executive Support
Budget
Implementation as a Project

Organization

Charter
Leadership

Skill Sets & Staffing
Roles & Responsibilities

Day 4 Infrastructure Requirements
Location
Operating Guidelines
Methods & Standards

Integration

Managing Communications
Phased Implementation
Barriers & Enablers
Transition to Managing the PMO

Day 5 Manage the PMO
Environment

Performance Standards
Metrics
Consequences
Job Engineering

Future Trends
Technology
Leadership

Cost: 4900 USD

Duration: 5 Days

Mastering Problem Resolution and Complaint Management - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:35 +04

Overview
This 10-day comprehensive course focuses on teaching participants the strategies and skills necessary to effectively handle problems and manage complaints in a professional manner. The course will cover a variety of topics including understanding the nature of complaints effective communication techniques problem-solving strategies developing a complaint resolution process and maintaining customer relationships.

Objective
By the end of this courseparticipants will be able to:
Understand the nature and types of complaints.
Apply effective communication techniques for handling complaints.
Utilise problem-solving strategies to address complaints.
Develop and implement a complaint resolution process.
Understand how to maintain and repair customer relationships post-complaint.

Who Should Attend
This course is ideal for professionals in customer-facing roles, customer service managers, team leaders, and anyone responsible for handling complaints in their organisation.

Course Outlines
Day 1 - Understanding Complaints
Introduction to the nature of complaints
Understanding the impact of complaints on businesses
Types of complaints and their origins

Day 2 - Effective Communication Techniques
Importance of effective communication in complaint management
Active listening and empathy in complaint resolution
Assertive communication strategies

Day 3 - Problem-Solving Strategies
Introduction to problem-solving techniques
Steps in problem-solving for complaint resolution
Case studies: Real-world problem-solving examples

Day 4 & 5 - Developing a Complaint Resolution Process
Importance of a systematic complaint resolution process
Steps to develop a complaint resolution process
Implementing the complaint resolution process

Day 6 & 7 - Complaint Management Skills
Techniques for handling complex complaints
Role-play: Managing various complaint scenarios
Assessing complaint management skills

Day 8 & 9 - Maintaining Customer Relationships
Understanding customer satisfaction and loyalty post-complaint
Techniques for rebuilding trust with customers
Role-play: Repairing customer relationships

Day 10 - Future Trends in Complaint Management
Overview of future trends in complaint management
Utilising technology in complaint management
Concluding remarks and course review

Cost: 4900 USD

Duration: 5 Days

Managing Workplace Dynamics and Conflict - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:35 +04

Overview
The dynamics of a workplace - the way people interact in their relationships with coworkers - has a highly significant impact on both the wellbeing of employees and the productivity and success of any organisation. Unaddressed unhealthy workplace dynamics - such as lack of trust and respect between team members conflict toxic interactions a tense atmosphere blame culture and real or perceived unfairness - can lead to widespread employee dissatisfaction and disengagement burnout and loss of staff. In contrast healthy workplace dynamics - reflected in respect trust mutual support and acceptance of differences between co-workers - results in effective collaboration in teams high productivity psychological and emotional wellbeing and higher staff loyalty and retention. This is a highly interactive course providing powerful models and processes opportunities for reflection role plays and case studies to support you to practically apply your learning for maximum impact and lasting change in your organisation.

Objective
Comprehend the detrimental impact of unhealthy workplace dynamics and conflict on staff wellbeing and team productivityand the value and benefits of healthy workplace dynamics
Understand the most common disruptive relationship dynamics that create conflict in the workplacehow they play out and how to spot them
Use models such as The Drama TriangleDISC Theory for conflict management and The Polyvagal Theoryto understand - and discover solutions to - dysfunctional dynamicsfor more harmony and productivity in your team
Assess the dynamics currently playing out in your organisation and explore possible root causes and solutionsincluding a review of policiesprocedures and management styles that could potentially contribute to conflict and disharmony
Effectively deal with conflict and successfully manage difficult dynamics with skill and emotional intelligenceand help to establish respect and trust between team members
Lead by example to promote a psychologically safe environment and positively influence the dynamics and culture of your organisation
By the end of this courseyou will be able to effectively manage difficult workplace dynamics and take leadership in promoting healthy dynamics that result in wellbeing and productivity in your team and organisation - whether you are in a managerialteam leader or team member position.

Who Should Attend
This course is for managers, team leaders and employees who want to take leadership in promoting harmonious working relationships and a healthy workplace environment in which both team productivity and staff wellbeing thrive.

Course Outlines
Day 1:
Introduction to workplace relationship dynamics
understanding the impact
Common disruptive dynamics causing disharmony and conflict including The Drama Triangle and its roles of Persecutor Victim and Rescuer and Lencioni's Five Dysfunctions of a Team
How to identify unhealthy dynamics in your team and organisation

Day 2:
Personal reflection and conducting an assessment of your organisation's workplace dynamics
Exploring root causes and solutions
Example case study

Day 3:
Understanding team dynamics using the GRIP Model for effective teamwork and Tuckman's Stages of Group Development
How to promote respect trust belonging and collaboration in teams
Case study

Day 4:
Introduction to conflict management models such as the Thomas-Kilmann Conflict Mode Model and DISC Model
Using emotional intelligence and communication skills for effectively dealing with conflict and difficult dynamics
Understanding stress and addressing uncollaborative behaviour through a nervous system lens using The Polyvagal Theory
Role play practice

Day 5:
Establishing a psychologically safe and mutually supportive workplace environment
Leading by example and having ongoing positive influence in the dynamics of your team and organisation
Final reflection of your insights and recap of learning to create an effective and practical action plan for maximum benefit for your team and organisation

Cost: 4900 USD

Duration: 5 Days

Certified Office Manager Specialist (COMS) - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:35 +04

Overview
In today's fast-paced business environment a skilled and efficient office manager is critical in ensuring smooth operations maximising productivity and supporting organisational success. The Certified Office Manager Specialist (COMS) training program equips you with the essential skills and knowledge to excel in this dynamic role.

Objective
Master essential office management skillsincluding schedulingdocument managementand communication.
Enhance project management expertise in planningorganisingand leading successful projects.
Develop strong leadership skills to motivatedelegateand manage teams effectively.
Cultivate problem-solving abilities to resolve challenges and ensure smooth office operations.
Gain a comprehensive understanding of human resource management fundamentals for the office environment.
Discover best practices for leveraging technology in a modern office setting.

Who Should Attend
This comprehensive program is designed to benefit various professionals seeking to excel in office management and leadership roles. Here's a breakdown of the ideal audience:
Aspiring Office Managers and Professionals
Current Office Managers
Administrative Assistants & Support Staff
Business Owners & Entrepreneurs
Anyone Seeking to Enhance Office Management Skills: Individuals in related roles (, project coordinators, executive assistants) seeking to strengthen their office administration and leadership capabilities.

Course Outlines
Day 1: Mastering Office Administration
The COMS Role & Responsibilities
Effective Office Organisation Systems
Time Management & Prioritisation Techniques
Communication Skills for Office Professionals.

Day 2: Building Your Communication and Interpersonal Skills
Professional Communication Strategies
Customer Service Excellence
Interpersonal Skills for Collaboration
Conflict Resolution Strategies.

Day 3: Developing Strong Leadership Capabilities
Leadership Styles & Effectiveness
Building & Motivating High-Performing Teams
Delegation Strategies & Empowering Staff
Effective Communication for Leaders

Day 4: Mastery in Problem Solving & Best Practices
Identifying & Analysing Problems
Creative Problem-Solving Techniques
Effective Decision-Making Frameworks
Adapting to Change & Embracing Best Practices

Day 5: Technology in the Modern Office
Technology in the Modern Office
Emerging Technologies & Impact on Office Operations
Course Review

Cost: 4900 USD

Duration: 5 Days

Office Management - London Training For Excellence , Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Riyadh, Jeddah, Al Kuwait, Muscat, Manama, Kuwait City, Doha,Netherlands,United Arab Emirates,United Kingdom

Tue, 25 Apr 2023 13:26:39 +04

Overview
The Chairman's Office plays a pivotal role in ensuring the smooth operation of an organisation. This intensive 5-day program equips you with the knowledge and skills required to excel in this critical role. You will comprehensively understand the Chairman's Office's functions protocols and best practices through interactive lectures case studies group discussions and practical exercises. Learn to manage the Chairman's agenda facilitate effective communication and provide exceptional administrative support becoming an invaluable asset to the Chairman and the organisation.

Objective

Understand the core functions and responsibilities of the Chairman's Office.
Develop a solid foundation in business etiquette and executive-level communication.
Master effective diary management and scheduling techniques for the Chairman's busy calendar.
Learn proven strategies for information gatheringresearchand briefing preparation.
Develop exceptional organisational and time management skills to prioritise tasks and maintain efficiency.
Gain expertise in managing board meetingspreparing agendasand facilitating productive discussions.
Understand critical communication protocols for internal and external stakeholders.
Develop solid interpersonal and conflict-resolution skills to navigate diverse situations.
Master project management techniques for handling complex tasks assigned by the Chairperson.
Gain insights into effective delegation and building a solid working relationship with the Chairman's team.

Who Should Attend

Executive Assistants and Administrative Staff supporting Chairpersons or CEOs.
Aspiring Professionals looking to enter the field of executive office management.
Existing Chairmen's Office Staff seeking to refine their skills and knowledge.
Individuals seek a career change towards a high-pressure, strategic support role.

Course Outlines
Day 1: The Heart of the Organisation: The Chairman's Office
Introduction: Understanding the strategic role of the Chairman's Office and its impact on the organisation.
Functions & Responsibilities: Delving deeper into the critical functions of the Chairman's Office including agenda management communication and administrative support.
Business Etiquette & Executive Communication: Mastering communication protocols professional presentation skills and effective writing for the Chairperson.

Day 2: Mastering Time Management & Prioritisation
Diary Management & Scheduling Strategies: Effective calendar management techniques to prioritise the Chairman's time and optimise his schedule.
Information Gathering & Research: Developing skills for efficient research information filtering and preparing concise and insightful reports for the Chairperson.
Prioritisation & Task Management: Gaining expertise in prioritising tasks managing deadlines and maintaining a high level of organisation.

Day 3: Boardroom Dynamics & Meetings Management
Board Meetings & Governance: Understanding the roles and responsibilities of the Board of Directors with a focus on board meeting management.
Preparing Effective Agendas & Briefing Materials: This course focuses on developing skills for crafting clear and concise board meeting agendas and supporting materials.
Facilitating Productive Discussions & Managing Conflict: Learning techniques to facilitate productive boardroom discussions manage information flow and navigate differing perspectives.

Day 4: Communication & Stakeholder Management
Internal & External Communication Strategies: Understanding communication protocols for diverse stakeholders including board members executives and the media.
Managing Information Flow & Confidentiality: Developing strategies for managing sensitive information maintaining confidentiality and ensuring clear internal communication.
People Skills & Conflict Resolution: Honing people skills for effective collaboration managing expectations and resolving conflict constructively.

Day 5: Delegation Project Management & Building a Team
Delegation Strategies: Mastering the art of delegation identifying tasks for appropriate team members and providing clear instructions.
Project Management for the Chairman's Office: Developing project management skills to manage complex tasks efficiently and effectively.
Building a Strong Working Relationship with the Chairman's Team: Understanding teamwork dynamics fostering open communication and creating a collaborative work environment.

Cost: 4900 USD

Duration: 5 Days

Office Management and Effective Communication Skills - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich,Dubai,Mumbai,United Kingdom

Tue, 16 Apr 2019 16:04:59 +04

This Advanced Office Management & Effective Administration Skills course is designed specifically for the Office Managers, Secretaries and Administrators to enhance the interpersonal skills, communication skills at top level with all the tools and advances techniques and aims to help office managers, administrators and secretaries refresh and build on their skills in order to remain competent in their working ;This course tackles all these behavioural skills while focusing on areas related to the use of technology to get things done effectively and ;
The course will cover the major factors of an administration/office management role and will highlight the different approaches for an effective office and support team. IT will build key skills that will help delegates to enhance their effectiveness while achieving greater job satisfaction. It is very important to understand the office management and having great communication skills. The course will include key ;

Communication skills
Interpersonal skills
Time management skills
Planning & organisational skills
Critical-thinking skills
Office Management
Administrative skills

Cost: 4500 USD

Duration: Upto 5 Days