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Efficient Administration Skills - Convertas , Dubai,United Arab Emirates

Sun, 25 Feb 2018 15:08:04 +04

Day 1
The Administrator as part of the support team
· Understanding your role within your team
· Building an excellent professional image
· Strategies for an outstanding team player
· Understanding your team player style
· Having the right attitude to excel
The modern administrator's highly needed abilities
· Building information expertise
· Seeing through obstacles and building on talents and strengths
· Maturity and political skills
· Adaptability to a changing office environment
· Gaining credibility
· Taking the initiative

Day 2
Verbal communication
· Why we misunderstand other people
· Choosing the right communication medium
· Building excellent relations with your manager and colleagues
· Overcoming communication barriers
· Communicating with assertiveness and self-confidence
· Understanding cultural differences
· Strategies for greater visibility and influence

Day 3
Effective written communication
· Ingredients of a professionally written document
· Key techniques for effective e-mails
· Dos and don'ts of business writing
· Email writing principles and etiquette
· Building rapport and writing with credibility

Day 4
Telephone handling best practices
· Professional telephone behavior
· Key competencies for success
· The can-do service driven approach
· Handling difficult callers
Effective time planning
· Identifying and controlling your time wasters
· Setting your priorities and working standards
· Maximizing your efficiency
· Planning and organizing a productive work day

Day 5
Memory reinforcement techniques
· Your memory as a business tool
· Why we forget
· Daily memory practice and training
· Techniques to increase concentration
· Remembering 'by association' and linking
· Using acronyms and the method of loci
· Strategies to remembering names

Cost: 3995 USD

Duration: 5 Days

Executive & Personal Assistant - Convertas , Dubai

Sun, 30 Jul 2017 22:00:58 +04

Day 1
The role of the office manager and administrator
· Competencies for success
· Identifying an administrator role
Effective verbal and written communication skills
· Positive attitude
· Being assertive
· Dealing with the boss, colleagues, subordinates and clients
· Preparing professional presentations
· Professional business writing
· Style and layout

Day 2
Serving internal and external customer
· Understanding needs of internal and external customers
· Overriding barriers
· Providing the excellent service
· Handling complaints
Stress management techniques
· Causes and symptoms
· Identifying your stressors
· How stress affects performance
· Stress management plan

Day 3
Managing time
· Identifying and eliminating time wasters
· Setting priorities
· Planning and managing time for self and others
· Preparing time logs and learning from them
Organizing meetings
· Elements of an effective meeting
· Preparing the agenda
· Taking minutes of meetings
Using the telephone properly
· Professional telephone behavior
· Effective listening
· Professional handling of an incoming call
· Identifying and dealing with common phone problems

Cost: 3195 USD

Duration: 3 Days

Administration and Office Management - Convertas , Dubai

Sun, 30 Jul 2017 21:51:25 +04

Day 1:
1- The role of the office manager and administrator
· Perception versus reality
· The 3Ds of successful administrators: dramatically and demonstrably different
· Competencies required for success
· What it takes to be a 'star' at work
· Identifying your role

Day 2:
1- Effective verbal and written communication skills
· Improving credibility and gaining recognition
· Importance of having positive attitude
· Being assertive
· Selling your ideas to the boss, colleagues, subordinates and clients
· Preparing a professional presentation
· What constitutes professional business writing
· Style and layout
· Obtaining your objective with the reader
· Readers' expectations
2- Using the telephone properly
· Professional telephone behavior
· Rules for good listening
· Steps in professional handling of an incoming call
· Dealing with difficult callers
· Identifying common phone problems and formulating solutions

Day 3:
1- Serving the internal and external customer
· Understanding the needs of internal and external customers
· Removing services barriers
· Providing excellent service
· Breaking down the silo mentality
· Handling complaints
2- Managing time

· Identifying and eliminating time wasters
· Setting goals and priorities
· Using measures to control and improve your effectiveness
· Planning and managing time for self and others
· Preparing time logs and learning from them

Day 4:
1- Organizing meetings
· Elements of an effective meeting
· Preparing the agenda
· Meeting common time wasters
· Taking minutes of meetings
· Responsibilities of meeting leaders and participants
2- Stress management techniques
· Causes and symptoms
· Identifying your stressors
· How stress affects performance
· Formulating a comprehensive stress management plan

Cost: 3495 USD

Duration: 4 Days

Executive Secretarial Management (ESM) - Learners Point Training Institute , Dubai,Bahrain,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Thu, 31 Dec 2015 12:40:45 +04

Overview:

Our ESM Course is designed to help individuals build essential skills for executive secretarial management roles. This CPD-UK accredited training program offers a 30-hour comprehensive curriculum covering key areas like office administration, communication, time management, and leadership. Delivered by industry experts, this course prepares professionals to support CEOs and top executives efficiently.

Why Choose Our ESM Course?

Globally Recognised Certification: CPD-UK accredited for international recognition.
Flexible Learning Options: Choose from classroom, live online, and 1-1 training.
Industry-Relevant Curriculum: 10 comprehensive modules tailored to modern industry practices.
Expert Trainers: Learn from experienced professionals in ESM UAE and ESM Dubai markets.
Easy Payment Plans: Flexible and affordable instalment options.

Why Take the ESM Course?

Boost Career Prospects: Master skills to become a valued executive secretary.
In-Demand Skills: Gain expertise in executive secretarial management for leading industries.
Advance Professionally: Build organisational and communication competencies.

Course Modules

Module 1: Office Orientation

Ergonomics
Types and Purpose of Equipment Used in General and Specialized Office Work
Skills, Attitudes and Attributes of Office Personnel
Good Human Relationships to Office Efficiency

Module 2: Communication

Various Channels of Communication Used in the Office
Factors Affecting the Selection of Communication Channel
Factors Affecting the Flow of Communication
Barriers to Effective Communication
Telephone Techniques
Office Mail / Dispatches

Module 3: Records & Information Management

Describe the Characteristics of an Information Management System
Describe the Duties of a Records Management Clerk
Maintain a Records Management System by Electronic and Other Means
Outline the Procedures for Dealing with Inactive Files
Describe the Main Legal Stipulations Governing Access to and Retention of Documents
Explain the Use of Filing Equipment and Supplies in Records and Information Management
Differentiate between Centralized and Departmental Records Management Systems

Module 4: Reception & Hospitality

Assess the Contribution of the Reception Desk to the Welfare of the Organization
Identify the Duties and Attributes of a Receptionist
Manage Appointments for an Executive using Electronic or Manual Systems
Explain the Importance and Use of Electronic and Manual Reminder Systems
Meetings
Define Terms Associated with Business Meetings
Prepare Documents Associated with Business Meetings
Define the Roles of Personnel Associated with Business Meetings
List Various Types of Meetings
Organize Different Types of Meetings
Outline the Follow-up Procedures related to Decisions made at Meetings

Module 5: Travel Arrangements

Identify the Role of Travel Policy in a Company
Calculate Time-Based on Time Differences between Countries
Outline Procedure for Making Travel Arrangements
Explain the Importance of Making Checklists
Interpret the Needs and Design Itineraries
Explain the Necessity of Various Travel Documents
Determine Security Health and Culture Issues for a Travel
Determine the Forex Requirements

Module 6: Customer Service

Identify the Importance of Customer Service in an Organization
Explain the Difference between Internal and External Customers
Identify Customer Needs and Respond within the SLA Framework
Explain what Customer Delight is
Handle Angry Customers and Escalations

Module 7: Time Management

Explain the Benefits of Time Management
Manage Self-Time
Manage Boss & Time
Planning a Perfect Day
Identifying the Prime Time and Prioritizing Tasks

Module 8: Leadership & Management Skills

Explain What is Leadership
Identify the Benefits of Leadership
Explain Types of Leadership Skills
Understand how to Develop Leadership Skills
Identify the Difference between a Leader and a Manager

Module 9: Business English

Business English

Module 10: Computers & MS Office

Computers & MS Office

Module 11: Meetings

Define Terms Associated with Business Meetings
Prepare Documents Associated with Business Meetings
Define the Roles of Personnel Associated with Business Meetings
List Various Types of Meetings
Organise Different Types of Meetings
Outline the Follow-up Procedures related to Decisions made at Meetings

Career Benefits After Completing the ESM Course

Higher Employability: Stand out in ESM Dubai and ESM UAE markets.
Broaden Skill Set: Enhance administrative and managerial capabilities.
Diverse Roles: Excel in office management, executive assistance, and administrative leadership.

Why Learner’s Point?

KHDA-Approved Training: Certifications valid across the UAE and beyond.
Expert Trainers: Hands-on learning from industry experts.
Interactive Learning: Real-world case studies and practical exercises.
Flexible Schedules: Weekend, weekday, and customized learning options.

Testimonials

Shahiba Mumtaz, Executive Secretary
"The Executive Secretarial Management (ESM) Training Course transformed my career. The practical modules and personalized guidance prepared me for real-world ;

Shafiq Abid, Administrative Manager
"Completing the Executive Secretarial Management (ESM) Training Course was the best decision. The hands-on experience and comprehensive modules gave me the confidence to excel as an administrative ;

Advance your career in Executive Secretarial Management with our ESM course. Enroll with Learner’s Point today and become a certified professional!

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: Upto 24 Hours