Laimoon.comhttps://courses.laimoon.com/sitemap/rss Courses in Dubai, Abu Dhabi, Sharjah Diplomas, Degrees & Doctorates - Laimoon Course Guide en-us <![CDATA[CRM Customer Relationship Management - IMI International , Egypt, Cairo,Cairo ]]>https://courses.laimoon.com/course/crm-customer-relationship-management-imi-international/online Program Overview
Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technologies aimed at winning and retaining customers profitably. The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability.
 
Benefits & Added Value
 
By attending this program, participants will:
  1. Learn the basics of Customer Relationship Management (CRM)
  2. Understand the power of communication
  3. Understand the customer’s lifecycle
  4. Identify, segment and analyze customers
  5. Analyze Customer’s Behavior
  6. Handle Complaints efficiently
  7. Understand the basics of Retention and building Loyalty
  8. Learn more about Up-selling and Cross Selling
  9. Apply key Performance Measurement techniques
  10. Understand what is advocacy and learn how to be the customer’s advocate
  11. Learn and apply key advocacy measurement techniques
  12. Better engage Employees
 
Program Content
  1. The basics of Customer Relationship Management (CRM)
  2. Understand the power of communication
  3. Understanding the customer’s lifecycle
  4. Analyzing and Understanding Customer’s Behavior
  5. identifying, segmenting and analyzing customers
  6. Handling Complaints
  7. Retention and building Loyalty
  8. Retention, Loyalty and Advocacy
  9. Up-selling and Cross Selling
  10. Performance Measurement
  11. Engaging Employees

Cost: 2000 EGP

Duration: 2 Days

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