Laimoon.com

Advanced Customer Service Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Wed, 24 Dec 2025 20:41:56 +04

Overview

The Advanced Customer Service Management training course is designed to enhance participants’ ability to deliver exceptional customer experiences in complex and demanding service environments. The programme focuses on advanced service strategies, customer relationship management, and service excellence frameworks that drive customer loyalty and long-term business value.

Participants will develop the skills to analyse customer needs, manage challenging interactions, handle complaints effectively, and lead service teams to consistently high performance. The course also explores service quality measurement, customer feedback systems, and the use of digital tools to improve service delivery. By the end of the training, delegates will be equipped to design, manage, and continuously improve customer service operations aligned with organisational goals and customer expectations.

Cost: 4250 USD

Duration: 5 Days

Advance Strategic Sales Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Fri, 19 Dec 2025 17:59:02 +04

Providing effective training in Sales and Marketing helps boost sales, increase profit, create brand image and also improve customers satisfaction. Any business life is completely depended on Sales and Marketing. It delivers a significant business benefit.

The role of a sales director is crucial in improving an organization’s revenue and sales. A good sales director can affect the overall performance of a business. The course is designed with lot of practical exercises, modern techniques, taking the delegates skills to an advanced level. This will help the delegates to attain the skills they require and implement what they learn in their work efficiently and to their highest potential. This course will help review overall sales strategies and how they can contribute in order to achieve desired positive outcome. It will set measurable objectives and standards with in the team and will boost the confidence in their performance and achieve the objectives.

Objective

Learning where improvement is needed in your representative’s sales process.
Building sales strategies
Penetrate new markets and expand relations with existing clients
Gain a deep understanding of commercial acumen
Developing and executing a personalized plan for improvement
Developing a system of analysis, accountability, and continuous improvement
Providing salespeople with a supportive presence and expert source of insight
Helping salespeople develop stronger relationships with customers

For Another Dates Please contact Us.

Cost: 4250 USD

Duration: 5 Days

Vendor Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Fri, 19 Dec 2025 17:14:52 +04

In this course, you will acquire the skills necessary to adeptly oversee vendors. Through practical exercises, a holistic understanding will be cultivated on the selection, motivation, and management of vendors.

The curriculum will introduce you to the procurement life cycle and emphasize the three crucial facets of successful vendor management: commitments, relationships, and metrics. Commitments involve the reciprocal obligations manifested in agreements, contracts, and statements of work. Relationships encompass the orchestration of interactions between the buyer and seller, ranging from governance protocols to negotiation dynamics. Metrics involve the collection of data throughout the procurement project, employed to assess performance. You will be equipped to design metrics that incentivize desired behavior and optimize value.

Objective

Understand the procurement lifecycle and its integration with effective vendor management
Explore the three core pillars that drive successful vendor management
Recognise the importance of clearly defined and mutually agreed commitments
Examine the key components of contracts, Statements of Work (SOWs), and Service Level Agreements (SLAs)
Understand the different types, purposes, and structures of vendor agreements
Apply change control processes and governance frameworks to manage contractual variations
Develop negotiation techniques that foster collaboration and long-term supplier relationships

Cost: 4250 USD

Duration: 5 Days

Strategic Planning and Goal Achievement - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Fri, 19 Dec 2025 00:06:56 +04

"Strategic Planning and Goal Achievement" is a comprehensive course designed to provide individuals and organizations with the knowledge, skills, and tools necessary to develop effective strategic plans and successfully achieve their goals.

Participants will learn how to conduct a strategic analysis of internal and external factors affecting their organization, including market trends, competitor analysis, and SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis. The course covers techniques for setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals and objectives that are aligned with the organization's strategic priorities.

Additionally, the course addresses the process of developing strategic plans and action plans to achieve organizational goals. Participants will gain insights into strategic planning frameworks, such as the Balanced Scorecard and OKR (Objectives and Key Results), and learn how to develop implementation plans, allocate resources effectively, and monitor progress towards strategic goals.
Furthermore, the course explores strategies for overcoming challenges and barriers to goal achievement. Participants will learn how to identify potential obstacles, develop contingency plans, and leverage best practices in change management to ensure successful implementation of strategic initiatives.

Moreover, the course covers techniques for measuring and evaluating the success of strategic plans and goal achievement. Participants will gain insights into key performance indicators (KPIs), metrics, and evaluation frameworks for assessing progress, identifying areas for improvement, and adjusting strategies as needed to stay on track towards achieving organizational goals.
Overall, "Strategic Planning and Goal Achievement" equips participants with the knowledge, skills, and tools necessary to develop and implement effective strategic plans that drive organizational performance and success. By mastering these essential concepts and techniques, participants can contribute to building a resilient and agile organization that is equipped to achieve its strategic objectives and thrive in today's dynamic business environment.

Cost: 4250 USD

Duration: 5 Days

Strategic Learning and Development Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Thu, 18 Dec 2025 23:52:42 +04

"Strategic Learning and Development Management" is a comprehensive course designed to equip learning and development professionals with the knowledge, skills, and strategies necessary to design, implement, and manage strategic learning initiatives within organizations. In today's rapidly evolving business landscape, organizations recognize the importance of investing in employee development to enhance skills, drive innovation, and achieve strategic objectives. Therefore, strategic management of learning and development is crucial for building a skilled workforce that can adapt to change, drive organizational growth, and maintain a competitive edge.

This course is designed to develop your knowledge and skills in designing, devoting and delivering world-class L&D practice in your organization. The course will wrap with a summary of the key learning points, followed by an action planning exercise to apply the acquired knowledge and skills immediately upon your return to work.

Participants will learn how to develop a strategic approach to learning and development that aligns with organizational objectives and addresses the needs of diverse learners. The course covers techniques for conducting learning needs assessments, designing tailored learning interventions, and evaluating the effectiveness of learning programs in achieving desired outcomes.

Cost: 4250 USD

Duration: 5 Days

Sales Techniques and Sales Communication - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Thu, 18 Dec 2025 22:44:45 +04

In any competitive environment, the ability of sales leaders of an organisation to manage often complex challenges and environments will ultimately determine its ongoing success. To thrive and grow, sales leaders need to have the ability to think and act differently as circumstances dictate and take their people with them. Through a combination of strategic, high-performance and self-aware leadership and transformative sessions, it will give those in attendance the tools to enhance their performance and decision-making skills. It also focuses on both your organisational and personal impact as a sales leader.

This programme provides a comprehensive understanding of modern sales techniques and effective sales communication strategies to drive business growth and build strong customer relationships. Participants will learn how to engage prospects, influence buying decisions, and close deals while maintaining high levels of professionalism and ethical standards.

Key focus areas include:

Sales Techniques: Prospecting, lead generation, needs analysis, objection handling, and closing strategies
Sales Communication: Crafting persuasive messages, active listening, questioning techniques, and adapting communication to different customer profiles
Customer Relationship Management: Building trust, rapport, and long-term client relationships
Negotiation and Persuasion: Strategies to reach mutually beneficial agreements and enhance sales outcomes
Performance Measurement: Tracking sales metrics and evaluating communication effectiveness

By mastering these skills, participants will be equipped to increase sales effectiveness, improve client engagement, and achieve sustainable business results.

Cost: 4250 USD

Duration: 5 Days

Outbound Sales Techniques - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Wed, 17 Dec 2025 23:42:02 +04

Outbound sales techniques focus on proactively reaching out to potential customers to generate leads, build relationships, and close sales. Unlike inbound approaches, outbound sales involve targeted communication strategies to engage prospects who may not yet be aware of a company’s products or services.

Key focus areas include:

Prospecting and Lead Generation: Identifying and qualifying potential customers effectively
Effective Communication: Crafting compelling messages for calls, emails, and other outreach methods
Sales Pitching: Delivering persuasive presentations tailored to client needs
Objection Handling: Overcoming resistance and addressing client concerns professionally
Negotiation and Closing: Securing agreements while building long-term relationships
Performance Tracking: Monitoring outreach efforts, sales metrics, and conversion rates

Mastering outbound sales techniques enables sales professionals to drive revenue growth, expand market reach, and strengthen client engagement in a competitive marketplace.

Cost: 4250 USD

Duration: 5 Days

NLP Sales Techniques - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Wed, 17 Dec 2025 22:46:46 +04

NLP Sales Training will help build your confidence and charisma as your non-verbal communication skills grow. You will gain the tools to understand your client’s needs at a deeper level so you can communicate more clearly and directly, thus increasing your personal influence and persuasion during their buying experience. This training will help you feel confident, connect more with your prospective/ existing customers and increase your ability to influence and get your message across.

Objective

Understand the core principles of Neuro-Linguistic Programming (NLP) and their application in sales
Identify customer communication styles and decision-making patterns
Apply NLP techniques to build rapport and trust with prospects and clients
Use language patterns and questioning techniques to influence buying decisions ethically
Overcome objections and handle resistance more effectively
Enhance persuasion, negotiation, and closing skills
Improve sales performance through greater self-awareness and behavioral flexibility

Cost: 4250 USD

Duration: 5 Days

Client Relationship Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Wed, 17 Dec 2025 20:39:51 +04

Overview

Client Relations Management (CRM) is a crucial aspect of a business strategy focused on building and maintaining strong relationships with clients or customers. The “Client Relations Management” course is designed to equip professionals with the essential skills and strategies necessary to effectively manage client relationships and maximize customer satisfaction. Geared towards sales professionals, customer service representatives, account managers, and business owners, this course offers a comprehensive understanding of CRM principles and practices.

The way they communicate and manage these relationships is key to successful client retention and brand reputation. In our Client Relationship Skills workshop, a blend of performing arts and business expertise will empower you with those all-important techniques for sustaining and strengthening the business-client bond. They can enhance every step of the corporate journey: whether early career managers looking to develop core skills, seasoned Account Managers honing skills; or a mixed group with a variety of needs and experience.

By the end of the course, delegates will have:

Identify and prioritise key accounts
Increasing business revenue through effective CRM
The importance of client care in the business environment
Contribution of Customer care towards to quality service
Understand the benefits of high-level CRM and the part it plays in client retention
Understanding the service excellence and its strengths
Necessary attitudes for inspiring customer service
Develop the important skills necessary for an effective Customer Relationship Manager
Building rapport and creating strong working relationships
Effective Communication between the clients
Understanding the importance of interpersonal contact and behaviour

Cost: 4250 USD

Duration: 5 Days

Effective Techniques of Competitor Analysis - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Mon, 15 Dec 2025 19:46:55 +04

Overview

Effective competitor analysis is essential for businesses to gain insights into their competitive landscape, identify strengths and weaknesses, and develop strategic plans to gain a competitive advantage. The "Effective and Practical Techniques of Competitor Analysis" course is designed to provide professionals with the necessary knowledge and practical skills to conduct comprehensive competitor analysis effectively.

Competitor Analysis is a key area every professional does to understand their business presence. It gives you insight into your business standings and also knowledge of your competitors and their strengths and weaknesses. Analysing your competitors helps you understand the market and your power to deal with the competitors. It is an essential marketing and strategic tool. It provides both an offensive and defensive strategic tool to analyse opportunities and threats.

Additionally, the course covers practical techniques and tools for conducting competitor analysis, such as SWOT analysis, Porter's Five Forces framework, benchmarking, market research, and competitive intelligence gathering. Participants will learn how to gather and analyze relevant data, interpret findings, and derive actionable insights to inform business strategies and tactics.

Objective

Identify and understand your true competitors in the market.
Assess competitors’ current and potential market strategies.
Develop effective corporate and business-level strategic plans.
Apply various competitor analysis techniques effectively.
Produce comprehensive and insightful competitor analyses.
Profile direct competitors based on markets served, strengths and weaknesses, positioning, product offerings, pricing, promotion, distribution, and financial performance.
Transform competitor analysis insights into actionable business intelligence for informed decision-making.

Cost: 4250 USD

Duration: 5 Days

Digital Transformation - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Mon, 15 Dec 2025 18:26:38 +04

Overview

Digital transformation is a strategic process that organizations undertake to leverage digital technologies to drive significant changes in their business models, operations, and customer experiences. The "Digital Transformation" course is designed to provide professionals with a comprehensive understanding of digital transformation strategies and how they can be effectively implemented to stay competitive and thrive in today's digital age.

Digital Transformation is the organisational, cultural, and operational change of an industry, organisation or ecosystem through a smart integration of digital technologies, processes and competencies. It is the process of creating and modifying existing business processes, culture, and customer experiences using digital technologies to meet market requirements. Digital Transformation is not just about disruption or technology. It’s about value, people, optimisation and the capability to rapidly adapt when such is needed through an intelligent use of technologies and information.

This course provides participants with the knowledge and skills required to engage with clients in new ways and effectively navigate the rapidly evolving media landscape. It equips delegates with practical approaches and frameworks to manage digital transformation, covering areas from organizational change to the integration of new competencies.

Participants will also learn how to develop effective marketing strategies and manage digital marketing projects, enabling them to successfully plan, execute, and optimize digital initiatives in a dynamic business environment.

Objective

Develop a comprehensive understanding of the economic forces behind innovation, technological change, and market disruption.
Identify key areas for digitalization, including strategy, core processes, and enabling technologies.
Assess the impact of current digital technologies driving business transformation and advancement.
Explore the critical components required to build a digitally ready and resilient organization.
Gain proficiency in a comprehensive framework essential for achieving successful business transformation.

Cost: 4250 USD

Duration: 5 Days

Negotiation and Contract Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Fri, 12 Dec 2025 18:40:34 +04

This training course covers the three stages of contracting: negotiating the ‘deal’; documenting that deal in a robust but practical way, and managing the performance of the contract itself. This training course will help participants be aware of practices in other areas and industries, which can add significant value to their situations. Moreover, the training course will also allow considering matters from the perspective of the other party to a contract.

Course Objectives

Understand the need to negotiate the “deal” before structuring the contract documentation
Utilize the tools & techniques to assist in such negotiations & enhance the efficient
management of contract
Assess the drafting and modification of specific contract clauses using real examples
Introduce some of the differences in approach in different jurisdictions
Examine ways to avoid disputes or to manage them successfully
Practical tips for business professionals to deal with the consequences of non-performance
Developing negotiation skill sets to achieve the organization’s objectives
Discussing important aspects of price and cost analysis
Differentiating contract types and how they transfer risk
Explaining how to deal with volatile materials pricing and contract risks
Evaluating Performance-Based Service Contracting Methods

Cost: 4250 USD

Duration: 5 Days

Client Relationship Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Fri, 12 Dec 2025 16:44:40 +04

Overview

Client Relations Management (CRM) is a crucial aspect of a business strategy focused on building and maintaining strong relationships with clients or customers. The "Client Relations Management" course is designed to equip professionals with the essential skills and strategies necessary to effectively manage client relationships and maximize customer satisfaction. Geared towards sales professionals, customer service representatives, account managers, and business owners, this course offers a comprehensive understanding of CRM principles and practices.

The way they communicate and manage these relationships is key to successful client retention and brand reputation. In our Client Relationship Skills workshop, a blend of performing arts and business expertise will empower you with those all-important techniques for sustaining and strengthening the business-client bond. They can enhance every step of the corporate journey: whether early career managers looking to develop core skills, seasoned Account Managers honing skills; or a mixed group with a variety of needs and experience.

By the end of the course, delegates will have:

Identify and prioritise key accounts
Increasing business revenue through effective CRM
The importance of client care in the business environment
Contribution of Customer care towards to quality service
Understand the benefits of high-level CRM and the part it plays in client retention
Understanding the service excellence and its strengths
Necessary attitudes for inspiring customer service
Develop the important skills necessary for an effective Customer Relationship Manager
Building rapport and creating strong working relationships
Effective Communication between the clients
Understanding the importance of interpersonal contact and behaviour

Cost: 4250 USD

Duration: 5 Days

Business Plan and Feasibility Study - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Fri, 12 Dec 2025 00:01:59 +04

Overview

The "Business Plan and Feasibility Study" course is designed to equip entrepreneurs, business owners, and aspiring business professionals with the essential skills and knowledge needed to develop comprehensive business plans and conduct feasibility studies for new ventures or business expansion. Geared towards individuals looking to start or grow their businesses, this course offers a practical and structured approach to assessing the viability and potential success of business ideas.

Objective

Establish the linkage between feasibility studies, business plan and company strategy
Understand the process of conducting a robust and dynamic feasibility study
Develop, execute and evaluate a feasibility study
Identify problems and opportunities within a business and define successful outcomes
Set business planning objectives
Integrating feasibility studies within a robust business plan

Cost: 4250 USD

Duration: 5 Days

Advance Strategic Sales Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Thu, 11 Dec 2025 19:28:05 +04

In any competitive environment, the ability of sales leaders of an organisation to manage often complex challenges and environments, will ultimately determine its ongoing success. To thrive and grow, sales leaders need to have the ability to think and act differently as circumstances dictate and take their people with them. Through a combination of strategic, high-performance and self-aware leadership and transformative sessions, it will give those in attendance the tools to enhance their performance and decision-making skills. It also focuses on both your organisational and personal impact as a sales leader.

The Advanced Strategic Sales Management programme is designed for senior sales professionals, managers, and business leaders who aim to enhance their strategic approach to driving revenue growth and market expansion. In today’s competitive landscape, sales leadership requires far more than managing targets—it demands a deep understanding of market dynamics, customer behaviour, competitive positioning, and long-term business strategy.

This advanced course focuses on developing the strategic capabilities required to design and implement high-impact sales strategies that align with organisational goals. Participants will explore advanced topics such as sales forecasting, key account management, data-driven decision-making, customer value optimisation, and performance analytics. The programme also highlights leadership competencies essential for motivating sales teams, managing complex negotiations, and building sustainable customer relationships.

Cost: 4250 USD

Duration: 5 Days

Advance Skills in Corporate Sales - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Thu, 11 Dec 2025 18:13:58 +04

The Advanced Skills in Corporate Sales programme is designed for sales professionals who manage high-value clients, complex sales cycles, and corporate accounts. In today’s competitive business environment, corporate sales requires more than product knowledge—it demands strategic thinking, strong negotiation skills, value-driven client engagement, and the ability to influence decision-makers across multiple levels of an organisation.

This advanced training equips participants with the competencies needed to build long-term corporate relationships, design tailored value propositions, and manage large accounts with confidence. The programme covers modern sales methodologies, key account management, advanced negotiation tactics, customer-centric selling, and techniques for driving measurable revenue growth. It also emphasises the use of data, CRM systems, sales analytics, and performance insights to support smarter decision-making.

By the end of this programme, participants will be prepared to
navigate complex corporate environments, strengthen client partnerships, and deliver high-impact sales solutions that support strategic business objectives.

Objectives

Creating productive campaigns
Planning how to increase certainty and forecast accuracy
Enhancing Communication Skills
Eliminating mistakes in selling process
Evaluating organisational structure and understanding the politics behind it
How to foresee changes happen in an organisation
Analysing consumer behaviour and developing the right relationship with them
Overcoming threats from the competitors
Analysing SWOT in the most efficient manner
Using strategies to plan an actions

Cost: 4250 USD

Duration: 5 Days

Advanced Sales Management - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Thu, 11 Dec 2025 18:03:13 +04

Develop and implement strategic sales plans that align with business goals and market demands.
Strengthen sales forecasting and pipeline management skills to improve accuracy and revenue predictability.
Analyse sales performance metrics to identify trends, diagnose challenges, and drive targeted improvements.
Lead and manage high-performing sales teams using advanced motivational, coaching, and performance management techniques.
Enhance customer relationship strategies to build loyalty, increase retention, and grow account value.
Apply advanced negotiation and deal management techniques to guide teams in closing complex, high-value opportunities.
Optimise sales processes and operations for efficiency, consistency, and scalability.
Leverage digital tools, CRM systems, and sales analytics to make informed business decisions.
Foster a high-performance sales culture grounded in accountability, continuous improvement, and results-driven behaviours.
Adapt sales strategies to market changes and navigate competition with agility and strategic foresight.

Cost: 4250 USD

Duration: 5 Days

Certified Marketing Innovation Specialist - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Fri, 06 Jun 2025 10:01:16 +04

Overview:
The Certified Marketing Innovation Specialist Course in the UAE is designed for marketers who are ready to lead the digital transformation. This course covers the latest trends and innovations in the marketing world, including metaverse marketing, AI-driven personalization, and cultural intelligence.

The curriculum provides practical knowledge on predictive analytics, hyper-personalization, and automated marketing workflows. With real-world projects, hands-on experience in the Digital Innovation Lab, and expert guidance from top UAE marketers, this marketing certification course ensures that you stay ahead in an ever-evolving digital landscape. The course also focuses on understanding the cultural dynamics of the UAE to develop responsible and effective marketing strategies.

Importance of the Training Program

Staying Ahead of Trends: The course covers emerging marketing strategies such as metaverse marketing, AI, and hyper-personalization, making sure you are prepared for future trends.
UAE-Specific Insights: Learn the cultural nuances of UAE consumers and how to build marketing strategies that align with local values and preferences.
AI and Automation Focus: The program emphasizes the use of AI for predictive analytics, content creation, and marketing automation, preparing you for the future of digital marketing.

Benefits of the Course

Gain expertise in immersive marketing techniques, including AR/VR, gamification, and voice search optimization.
Master social commerce and influencer marketing strategies tailored for the UAE market.
Learn to build and manage brand communities and leverage micro-influencers to drive engagement.
Understand data privacy and ethical marketing practices to build trust in digital spaces.
Participate in hands-on projects and hackathons in the Digital Innovation Lab, working with UAE brands.
Build a professional portfolio showcasing your skills, ready to present to employers or clients.
Receive constructive feedback and career support from top UAE digital marketing experts.
Earn a marketing certificate that adds value to your career and demonstrates your innovative marketing skills.

Course Modules

Module 1: The Future of Digital Marketing in the UAE

Trend Forecasting: Identifying and analysing emerging digital trends specific to the UAE (Metaverse marketing, AI-driven personalisation, etc.)
Cultural Intelligence in the Digital Age: Deep dive into UAE cultural nuances and how they impact digital strategies
Ethical Considerations: Data privacy, responsible AI use, and building trust in the UAE digital space

Module 2: Advanced Data & AI-Powered Marketing

Predictive Analytics: Using AI and machine learning to forecast consumer behaviour and optimise campaigns
Personalisation at Scale: Implementing hyper-personalised marketing strategies using AI-driven tools
Automated Marketing Workflows: Building sophisticated automation systems for customer journeys
Data Visualisation and Storytelling: Communicating complex data insights effectively
AI-driven content creation

Module 3: Immersive & Experiential Marketing

Metaverse Marketing: Exploring opportunities and strategies for virtual and augmented reality experiences. (Discuss brand case studies)
Interactive Content Creation: Understand the use of AR, VR, gamification, and CGI creatives for a better user experience
Voice Search Optimisation: Adapting content and strategies for voice-activated devices
Experiential Marketing in the Digital Realm: Creating memorable online experiences
How to prepare for Web to sustain marketing online

Module 4: Advanced Social Commerce & Influencer Strategies

Live Commerce and Social Selling: Master strategies to drive sales via social commerce
Micro-Influencer Marketing: Building authentic relationships with niche influencers in the UAE
Building Brand Communities: Fostering engaged and loyal online communities
Social Listening and Sentiment Analysis: Monitoring and responding to social media conversations
Utilising short-form video for maximum impact
Importance of language content marketing in building online community

Module 5: Digital Marketing Innovation Lab

Hackathon-Style Projects: Participants work in teams to develop an innovative digital marketing strategy for real-world UAE brands
Pitching and Presenting: Participants learn to effectively communicate their ideas and strategies
Industry Expert Feedback: Receiving constructive criticism and guidance from leading UAE digital marketers
Building a professional portfolio
Networking and Connection Building

Why Count on Learners Point?

Industry Expertise: Learn from top digital marketers in the UAE with vast experience in leading innovative marketing strategies.
Comprehensive Curriculum: The course covers the latest trends in marketing, from AI to social commerce, ensuring a well-rounded education.
Practical Experience: Gain real-world experience through projects, hackathons, and building a strong portfolio.
Certification: Receive a recognized marketing certification that boosts your credentials and helps you stand out in the competitive market.
Networking Opportunities: Connect with professionals and industry experts, helping you build relationships that can advance your career.

Testimonials

Dana Al Thamer, Innovation & Strategy Lead

"This course challenged me to rethink everything I knew about digital marketing. From AI tools to immersive strategies, it was exactly what I needed to stay ahead in my ;

Yasir Al Rashed, Senior Brand Manager

"The module on cultural intelligence was a game-changer. I now create campaigns that resonate deeply with local audiences while integrating cutting-edge ;

Cost: 3500 AED

Duration: 40 Hours

AI Enhanced Customer Relationship Management (CRM) - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Thu, 15 May 2025 14:52:51 +04

Overview
This Londontfe course explores how Artificial Intelligence (AI) transforms Customer Relationship Management (CRM). Participants will learn to leverage AI-driven tools and techniques to enhance customer engagement improve decision-making and drive business growth. Each session focuses on integrating AI with CRM strategies for a competitive edge. This course equips participants with cutting-edge knowledge and practical skills to harness the power of AI in CRM driving superior customer experiences and business success. Let me know if you'd like further refinements!

Objectives
Understand the fundamentals of CRM and the role of AI in enhancing its effectiveness.
Learn how AI-powered tools analyse customer data for actionable insights.
Develop strategies for AI-driven customer engagement and retention.
Explore the implementation of AI in CRM tools and processes.
Create an AI-enhanced CRM strategy tailored to their organisation.

Who Should Attend
This course is designed for:
Sales Marketing and Customer Service professionals looking to adopt AI in CRM.
Business owners and entrepreneurs seeking innovative ways to manage customer relationships.
CRM team members responsible for system upgrades and AI integration.
Anyone interested in leveraging AI for customer engagement and retention.

Course Outlines

Day 1: Introduction to AI-Enhanced CRM
Overview of CRM: Goals Benefits and Core Principles.
The Role of AI in Modern CRM: Opportunities and Challenges.
Understanding the AI-Driven Customer Lifecycle.
Case Studies: Successful AI-Enhanced CRM Implementations.

Day 2: Using AI for Customer Data and Insights
Collecting and Analysing Customer Data with AI Tools.
AI Techniques for Predicting Customer Behaviour and Preferences.
Personalizing Customer Experiences Through Machine Learning.
Practical Exercise: Using AI for Customer Segmentation.

Day 3: AI-Driven Customer Engagement and Retention
Chatbots and Virtual Assistants for Real-Time Customer Support.
AI for Sentiment Analysis and Proactive Engagement.
Strategies for Building Long-Term Customer Relationships with AI.
Group Activity: Designing an AI-Powered Customer Retention Plan.

Day 4: Implementing AI in CRM Tools and Processes
Overview of AI-Integrated CRM Platforms
Automating CRM Tasks with AI: Email Lead Scoring and More.
Integrating AI with Existing Business Systems.
Workshop: Hands-On Practice with an AI-Enhanced CRM Tool.

Day 5: Developing an AI-Enhanced CRM Strategy
Creating a CRM Strategy that Incorporates AI Technologies.
Setting AI-Driven CRM Goals and Measuring Success.
Overcoming Challenges in AI Implementation.
Final Project: Presenting an AI-Enhanced CRM Strategy

Cost: 5300 USD

Duration: 5 Days

Strategic Planning and Strategic Leadership - Diomas Group , Oman,Qatar,Saudi Arabia,Singapore,United Arab Emirates

Wed, 14 May 2025 14:33:30 +04

Senior leaders today are confronted with an unprecedented range of challenges in an ever-evolving business landscape, from managing a diverse and dynamic workforce to solving increasingly complex problems. As a modern leader, it is essential to be confident and adaptable, able to navigate these challenges by adopting new approaches, behaviors, and tools. To achieve success in this dynamic environment, senior leaders must continuously discover innovative ways to work, mentor, and gain insights into both themselves and the people they lead.

This dynamic 4-day program is designed to help you develop the leadership skills and style necessary to inspire and guide your team and organization. Through reflective exercises, application activities, and case studies, you will enhance your executive presence, build trust, tackle modern-day dilemmas, and solve problems using both critical and creative thinking. We will explore challenges, both big and small, and focus on addressing the paradoxes of effective leadership at the senior level.

The world of strategic leadership will be unveiled, allowing you to develop and practice strategies for immediate impact. By the end of this inspiring course, you will have a clear understanding of how true strategic leadership can drive your business forward, equipping you with the tools to lead with confidence and make a lasting difference.

Expected Outcomes

This invaluable course offers you an excellent opportunity to solve complex problems using modern approaches, new skills, and tools. As a leader, you will develop authenticity, confidence, and a strong presence, empowering you to lead with clarity and purpose.

You will gain a deeper understanding of your own leadership style, recognizing both your personal strengths and areas for improvement, while also learning how to identify the strengths and weaknesses of others. The course emphasizes the importance of becoming an agile leader who embraces continuous change, sustains motivation within a diverse team, and fosters trust through strategic and visionary leadership.

Over the course of three days, you will explore the significance of leading by example, aligning with your organization’s vision and values, and implementing effective ways of working that inspire your team to follow suit. This course will equip you with the tools and mindset to motivate your team, navigate change successfully, and lead with impact.

Cost: 3650 USD

Discount: 50% Off for Laimoon Users!

Duration: 26 Hours

Key Account Management - Diomas Group , Oman,Qatar,Saudi Arabia,Singapore,United Arab Emirates

Wed, 14 May 2025 13:08:20 +04

In today’s fast-evolving marketplace, success is no longer just about making the sale—it’s about building meaningful, profitable partnerships. This high-impact, CPD-accredited Diomas course is designed to equip you with cutting-edge strategies for creating and sustaining powerful key account relationships that drive long-term success. You’ll learn how to think strategically, act decisively, and market with precision in an environment where customer loyalty is hard-won and easily lost.

Choosing the right team is at the heart of any successful key account strategy. Together, we’ll explore how to align talent, communication, and vision to establish trust and deliver real value to your most important clients. As customer needs become more complex and sales cycles grow longer, the ability to nurture relationships through smart segmentation and strategic insight becomes a true competitive advantage.

This course goes beyond theory—it offers practical tools and innovative thinking to help you stay ahead of the curve. From identifying high-potential accounts to designing solutions that exceed expectations, you’ll leave with a clear plan to elevate your customer relationships and accelerate your business growth. Whether you're an individual ready to make a real impact or a company aiming to lead in your industry, this course gives you the edge you need in a world where only the most adaptable thrive.

By the end of the course you will have a greater understanding of:

The biggest changes and challenges in today’s business environment
The 4 areas to focus as a Key Account Manager and the power of
The importance of separating and categorising key accounts
The importance of prioritisation
Communication and the different Communication Styles
The importance of being proactive and recognising opportunities for further development of your business
The appropriate terminology to help you become more engaging and less forceful
The importance of negotiation when dealing with Key Accounts.

Module 1
Account Management and its Benefits
An Evolving World and the 6 Biggest Changes in the Business Environment
Stop Selling, Start Helping

Module 2
Key Account Management and Strategic Account management
Key Account Management - necessity not a trend
4 Focus Areas
Choose and Prioritise Key Accounts
Obstacles to Success and the Concept

Module 3
Accounts with potential
The ANSOFF Model
Improve your Presentation and Communication Skills to improve your relationships with your Key Accounts
Communication Styles - different account, different behaviour
Negotiation with Key Accounts

Cost: 3800 USD

Discount: 30% Off for Laimoon Users!

Duration: 24 Hours

Digital Marketing Mastery - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:14 +04

Course Introduction:
Develop the skills to create, implement, and optimise impactful digital marketing campaigns. This course covers SEO, social media, email marketing, and analytics to help you enhance brand visibility and drive business growth.

Course Outcomes:
Gain a thorough understanding of key digital marketing channels and tactics
Develop the skills to create and execute effective digital marketing campaigns
Learn to use data analytics to optimise marketing performance
Master the art of content creation and social media management for brand engagement
Build and execute comprehensive digital marketing strategies to drive business success

Who Should Attend:
Marketing professionals seeking to deepen their knowledge of digital marketing
Business owners and entrepreneurs looking to enhance their online presence
Sales and marketing teams working to improve their digital engagement strategies
Social media and content managers aiming to refine their digital campaigns
Marketing leaders and executives responsible for driving digital strategy

Course Topics:
Overview of the Key Digital Marketing Channels

SEO, PPC, social media, and more
The role of digital marketing in todays business environment
Understanding customer behaviour in the digital age
Aligning digital marketing strategies with business goals

Search Engine Optimisation (SEO) and Content Marketing

Fundamentals of SEO: On-page and off-page strategies
Keyword research and optimisation for search rankings
Creating compelling content that drives traffic and engagement
The role of blogs, videos, and infographics in content marketing

Paid Advertising and Campaign Management

Overview of pay-per-click (PPC) advertising and Google Ads
Social media advertising on platforms like Facebook, Instagram, and LinkedIn
Crafting high-converting ad copy and creatives
Budgeting and managing digital advertising campaigns for maximum ROI

Social Media Strategy and Management

Developing a cohesive social media strategy across multiple platforms
Engaging with audiences and building an online community
Utilising social media tools for scheduling and tracking performance
Influencer marketing: Collaborating with influencers to boost brand awareness

Data Analytics and Optimisation
Introduction to digital marketing metrics: Traffic, conversions, and more
Using Google Analytics and other tools to track campaign performance
A/B testing to optimise ads, emails, and landing pages
Leveraging data to refine strategies and improve overall marketing effectiveness

Cost: 4250 GBP

Duration: 5 Days

Digital Marketing Essentials - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:13 +04

Course Introduction:
Unlock the fundamentals of digital marketing with this hands-on course. Explore key strategies in SEO, social media, and email marketing, designed to boost your online presence. Learn practical skills, gain actionable insights, and enhance your ability to drive engagement and conversions. Ideal for beginners seeking a comprehensive introduction to digital marketing techniques.

Course Outcomes:
Upon completion of this course, participants will:

Develop a solid understanding of digital marketing concepts, tools, and terminology to effectively communicate and collaborate with marketing teams
Learn to create data-driven digital marketing strategies that align with organisational goals, target the right audience, and achieve measurable results
Gain expertise in digital advertising platforms, budget allocation, ad creation, and media planning for optimized campaign performance
Understand the importance of content marketing and search engine optimization (SEO) in enhancing online visibility, driving organic traffic, and building brand authority

Who Should Attend:
This course is tailored for Directors of Operations, executives, and managers in the management training and consultancy industry who aim to deepen their knowledge of digital marketing and its practical applications in driving business growth and success.

Course Topics:
Introduction to Digital Marketing

Understanding the digital marketing landscape
Key digital marketing channels and platforms
Role of digital marketing in the business ecosystem
Digital marketing trends and innovations

Strategic Digital Marketing Planning

Setting marketing objectives and KPIs
Target audience segmentation and personas
Competitive analysis and market research
Developing a digital marketing strategy framework

Digital Advertising and Media Buying

Platforms for digital advertising (, Google Ads social media advertising)
Budget allocation and ad spend optimization
Ad creation and A/B testing
Tracking and measuring advertising performance

Content Marketing and SEO

Content creation and storytelling
On-page and off-page SEO techniques
Building a content calendar
Strategies for content promotion and distribution

Analytics and Performance Measurement

Introduction to web analytics tools (, Google Analytics)
Data-driven decision-making
Conversion rate optimization (CRO)
Reporting and presenting marketing insights

Cost: 4250 GBP

Duration: 5 Days

Advanced Digital Sales Techniques - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:13 +04

Course Introduction:
Master the latest digital tools and methods to maximise sales potential in the digital age. This course covers automation, AI-driven sales, and social selling strategies to help you thrive in todays competitive market.

Course Outcomes:
Gain a deep understanding of the digital sales landscape and current trends
Master advanced tools and platforms for engaging customers online
Learn data-driven approaches to target and convert digital leads
Develop strategies for personalising customer interactions in a digital environment
Build and maintain long-term customer relationships through digital channels

Who Should Attend:
Sales professionals seeking to enhance their digital sales capabilities
Marketing and sales teams responsible for online customer engagement and sales
Business development executives looking to adapt to digital sales channels
Sales leaders aiming to implement advanced digital strategies within their teams
Entrepreneurs and start-ups wishing to leverage digital platforms for growth

Course Topics:
Mastering the Digital Sales Ecosystem

Overview of the digital sales funnel and key touchpoints
Identifying and leveraging digital platforms: Social media, email, and e-commerce
Understanding buyer behaviour in the digital worldIntegrating traditional sales techniques with digital tools

Leveraging Digital Tools and Technologies

Using Customer Relationship Management (CRM) systems to drive sales
Implementing sales automation and AI tools to increase efficiency
Exploring advanced email marketing techniques for lead nurturing
Harnessing social media platforms for direct sales and engagement

Data-Driven Sales Strategies

Understanding and using sales analytics to guide decision-making
Tracking customer behaviour through digital channels
Using data to create personalised sales offers and solutions
Optimising sales strategies based on digital performance metrics

Engaging and Converting Digital Prospects

Building an effective online presence and personal brand
Utilising content marketing to attract and engage potential customers
Advanced techniques for virtual sales meetings and presentations
Handling objections and closing deals in digital sales interactions

Building Long-Term Relationships in a Digital World

Maintaining consistent communication with customers through digital channels
Creating loyalty programmes and incentives in online sales
Managing post-sale engagement and support in a digital context
Measuring digital customer satisfaction and using feedback for continuous improvement

Cost: 4250 GBP

Duration: 5 Days

Advanced Sales Skills - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:12 +04

Course Introduction:
Take your sales expertise to the next level with this course, focusing on strategic sales planning, advanced negotiation skills, and managing long-term client relationships for high-value sales.

Course Outcomes:
Refresh and develop key sales development skills
Improve sales management methods and empower your team to succeed
Drive sales performance, optimise the sales funnel and improve sales performance and results
Create and give excellent sales presentations and pitches
Develop and manage strategic key accounts and strengthen loyalty
Analyse buyer motivation and sales psychology and its link to market positioning
Overcome objections and win over sceptical buyers
Improve communication and influencing skills
Move towardsconsultative solution focussed selling
Build lasting relationship with clients
Identify the root causes of issues with clients and offer the best solutions/services
Develop strategic customer relationship management
Create a personal development plan

Who Should Attend:
Sales Executives
Sales Managers, Operations Managers and Account Managers
Sales Directors/ Operational Directors
Managers/Directors moving more into a strategic business development role

Course Topics:
Selling An Art or a Science?

Through interactive learning delegates will explore the factors that make excellent sales people
How to raise personal standards in order to encourage profitability
Do you use a hunter or a farmer selling style?
The background of selling and defining your role as part of the organisations mission
How to use persuasion without crossing boundaries

Effective Planning and Prioritising

Account analysis planning and time management
How to plan your territory more productively
Prioritising prospects well to ensure more consistent sales conversion ratio
Meeting and diary management and increasing opportunities for new business
Strategies for hitting and surpassing your targets
Researching into client the global market and customer spheres
Identify key trends in the marketplace

Making Lasting Impressions

Tuning in to your clients mindset and building trust
Generate influence through matching body language and increased personal credibility
Apply the Aristotle Principle of Persuasion
Becoming a positive reference top your client and building more loyalty and sales compared to your competitors
Becoming a better communicator using positive unconditional regard (Rogers and Carnegie)
Personal psychometric profiling

Overcoming Objections

How to deal with client objections and still get the sale
7 steps to maintain calm in adverse selling situations
How to use objections as a basis to develop the sale into a mutual beneficial outcome
Maintaining professionalism during the sales process to create a long term focus while gaining short and mid-term wins
Dealing with client excuses of not buying and delaying strategies

Winning the Business

10 closing styles to suit your personality and clients buying style
Overcoming any fear or asking for the business
Dealing with delayed sales proposals
Practical exercises to practice getting the sale with confidence
Creating a clear vision for yourself using positive psychology

Sales Presentation and Pitching Mastery

How to be more effective and charismatic during sales presentations
How to deal with presentation challenges for individual client meetings vs selling to a procurement team
How to bring separate viewpoints together to still leave with a sale
The elevator pitch
How to present more confidently and describe your products and services using customers needs
Moving from transactional selling to consultative selling
Practical exercises and coaching to help you grow and improve

Relationship Building

Become an a trusted advisor to your client
Using advanced influencing skills to connect to your client and get them to reveal more
Selling across different cultures code and practices
Understanding your personal brand in sales
Mastering emotional intelligence and positive psychology
Explore psychometric profiling of yourself and clients
Making a plan to increase loyalty and pin that to profitability
Feedback of individual strategy assignment

Dealing with Difficult Clients

Problem clients and handling the effects of their action/inaction
5 different types of difficult buyers
5 things you must never do while handling a customer objection
Winning back lost business and raising the stakes
Using refined communication strategies of worlds leading business coaches and entrepreneurs to deal with any problem
Buyers expectations of suppliers

Strategic Sales

Motivating yourself and your team to be results focused
Dealing with C Level selling selling to the board
Getting buy in for internal stakeholders to improve strategy
Increase conversion ratios and customer feedback ratings
Create a success roadmap
Develop your own personal development plan for post course success

Cost: 7250 GBP

Duration: 10 Days

Customer-Centric Sales Strategies - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:12 +04

Course Introduction:
This course empowers sales professionals to build lasting relationships with clients by focusing on their needs. Learn how to craft tailored sales approaches, enhance customer satisfaction, and drive revenue growth through strategic, customer-focused techniques.

Course Outcomes:
Understand the importance of adopting a customer-centric approach in sales
Develop skills to identify and respond to customer needs and expectations
Learn to craft personalised value propositions and solutions for diverse clients
Enhance communication and negotiation skills to drive client-focused outcomes
Build long-term customer relationships that contribute to sustained business growth

Who Should Attend:
Sales professionals and managers aiming to enhance their customer engagement
Business development executives looking to refine their client-facing strategies
Marketing and sales teams who wish to align their approach to customer-centric models
Senior executives responsible for overseeing sales strategies and customer relations
Entrepreneurs seeking to enhance their business growth through a customer-first sales strategy

Course Topics:
Understanding the Customer-Centric Mindset

The evolution of customer-centricity in the sales process
Understanding customer needs: Beyond product features and benefits
Empathy and emotional intelligence in customer interactions
Shifting from product-centric to customer-first sales strategies

Identifying and Segmenting Customer Needs

Analysing customer data to drive personalised sales approaches
Techniques for customer segmentation: Prioritising based on needs and value
Building customer personas and understanding decision-making drivers
Adapting sales techniques to fit different customer profiles

Crafting Customer-Focused Value Propositions
Developing value propositions that resonate with your customers
Aligning product or service offerings with client expectations
Communicating value effectively: The art of storytelling in sales
Customising sales pitches to meet individual client needs

Enhancing Communication and Negotiation Skills

Active listening techniques to uncover customer pain points
Building trust through transparent and ethical sales practices
Mastering the consultative selling approach: Guiding customers to the best solutions
Negotiating for win-win outcomes that satisfy both client and business goals

Building and Sustaining Long-Term Customer Relationships

Post-sale engagement strategies: Turning buyers into advocates
Leveraging customer feedback to refine sales approaches
Using CRM tools to maintain and nurture customer relationships
Measuring customer satisfaction and its impact on business growth

Cost: 4250 GBP

Duration: 5 Days

Strategic Sales Leadership - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:12 +04

Course Introduction:
Gain the leadership skills to inspire and drive high-performing sales teams. This course focuses on strategic planning, motivation, and performance management to achieve sales excellence.

Course Outcomes:
Understand the strategic role of sales leadership in driving business success
Develop a comprehensive sales strategy that aligns with company objectives
Learn to build and manage high-performance sales teams
Master techniques for customer engagement and relationship management
Drive long-term growth through effective sales leadership and innovation
Foster innovation and adapt to trends in the sports industry

Who Should Attend:
Sales leaders and managers
Business development executives
Entrepreneurs and business owners managing sales teams
Senior managers responsible for sales strategy

Course Topics:
Sales Leadership in a Strategic Context

The role of sales leadership in business growth
Aligning sales strategy with business objectives and market opportunities
Key performance metrics for sales teams
Creating a vision for sales success and motivating teams to achieve it

Developing a Winning Sales Strategy

Identifying market opportunities and customer needs
Building a customer-centric sales approach
Integrating digital tools and CRM systems into sales strategies
Forecasting sales and setting realistic performance targets

Building and Leading High-Performance Sales Teams

Recruiting, training, and retaining top sales talent
Fostering a culture of accountability and continuous improvement
Leadership techniques for motivating and inspiring sales teams
Coaching and mentoring sales professionals for long-term success

Customer Engagement and Relationship Management

Building strong, lasting relationships with key clients
Techniques for consultative selling and understanding customer needs
Managing complex sales cycles and negotiations
Driving customer loyalty and repeat business through excellent service

Sales Innovation and Growth Strategies

Exploring new sales channels and opportunities for growth
Leveraging data and analytics to improve sales performance
Implementing sales automation tools for efficiency
Adapting to market changes and staying ahead of competitors

Cost: 4250 GBP

Duration: 5 Days

Integrated Marketing Communications - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:12 +04

Course Introduction:
Learn to harmonise marketing efforts across multiple platforms. This course focuses on developing cohesive communication strategies to strengthen brand identity and engage audiences more effectively.

Course Outcomes:
Understand the principles of integrated marketing communications (IMC)
Develop strategies to unify messaging across various communication channels
Learn to design and execute comprehensive marketing campaigns
Evaluate the effectiveness of integrated campaigns using data and analytics
Build a consistent brand image and message across all platforms

Who Should Attend:
Marketing managers and communication professionals
Brand managers and public relations specialists
Digital marketing and social media coordinators
Business owners seeking to develop a holistic marketing approach

Course Topics:
Understanding the IMC Framework and Its Importance

Aligning brand messaging across different marketing channels
The role of consistency in building a strong brand
Developing a unified communications strategy for diverse platforms

Designing Multichannel Campaigns
Creating integrated campaigns that leverage digital, print, and social media
Balancing traditional and digital marketing approaches
Crafting messaging that adapts to different communication channels
Developing a cohesive narrative across media platforms

Digital and Social Media Integration
Utilising digital marketing tools in IMC campaigns
Aligning social media strategies with broader marketing goals
Maximising engagement through paid, owned, and earned media
Integrating content marketing and SEO into your communications strategy

Measuring Campaign Success

Key performance indicators (KPIs) for integrated campaigns
Tools for tracking performance and engagement across platforms
Analysing customer touchpoints and conversion pathways
Adjusting IMC strategies based on data and feedback

Building a Consistent Brand Experience

Crafting brand guidelines to ensure consistency
Managing brand voice and tone across different platforms
Ensuring that internal and external communications align with brand identity
The role of customer experience in building brand loyalty

Cost: 4250 GBP

Duration: 5 Days

Core Sales Skills - Level 2 - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:11 +04

Course Introduction:
Build on core sales skills with intermediate techniques, including relationship selling, understanding customer needs, and crafting solutions to address complex customer challenges.

Course Outcomes:
Move towards a consultative selling model from transactional selling
Build lasting relationship with clients
Develop key accounts, strategy and plan
Identify the root causes of issues with clients and offer the best solutions/services
Mix elements such as influence, product knowledge and people skills to increase success of sales
Use market and competitor knowledge to get the lead and generate the best solutions
Develop strategic customer relationship management
Create a personal development plan

Who Should Attend:
Sales Executives and Account Handlers
Sales Managers, Operations Managers and Account Managers
Customer Service Managers and Relationship Managers

Course Topics:
Key principles of Selling

Increasing opportunities for new business
Strategies for hitting and surpassing your targets
Developing streams of income: New business vs. Existing customers
How to deal with client objections and still get the sale
Maintaining professionalism during the sales process to create a long term focus while gaining short and mid-term wins
Apply the Aristotle Principle of Persuasion

Sales Presentation and Pitching Mastery

How to be more effective and charismatic during sales presentations
How to deal with presentation challenges for individual client meetings vs selling to a procurement team
How to bring separate viewpoints together to still leave with a sale
The elevator pitch
How to present more confidently and describe your products and services using customers needs
Moving from transactional selling to consultative selling
Practical exercises and coaching to help you grow and improve

Relationship Building

Become an a trusted advisor to your client
Using advanced influencing skills to connect to your client and get them to reveal more
Selling across different cultures code and practices
Understanding your personal brand in sales
Mastering emotional intelligence and positive psychology
Explore psychometric profiling of yourself and clients
Making a plan to increase loyalty and pin that to profitability
Feedback of individual strategy assignment

Dealing with Difficult Clients

Problem clients and handling the effects of their action/inaction
5 different types of difficult buyers
5 things you must never do while handling a customer objection
Winning back lost business and raising the stakes
Using refined communication strategies of worlds leading business coaches and entrepreneurs to deal with any problem
Buyers expectations of suppliers

Strategic Sales

Motivating yourself and your team to be results focused
Dealing with C Level selling selling to the board
Getting buy in for internal stakeholders to improve strategy
Increase conversion ratios and customer feedback ratings
Create a success roadmap
Develop your own personal development plan for post course success

Cost: 4250 GBP

Duration: 5 Days

Core Sales Skills - Level 1 - LCT International , Malaysia, Saudi Arabia, Singapore, Turkey, UAE, United Kingdom, Dubai, Riyadh, Kuala Lumpur, London, Istanbul

Wed, 14 May 2025 11:15:11 +04

Course Introduction:
Establish a strong foundation in sales with this course, covering essential sales techniques, customer engagement, and the sales cycle from prospecting to closing deals.

Course Outcomes:
Despite the existence of fundamental systems such as PRINCE2 and the PMBOK Guide, most projects are run intuitively, without the help of a structured project management system. This is the case because the fundamental standards, while invaluable, are too complex for normal projects. Imagine all the people who use Excel. What happens if you replace Excel with a programming language? Most people wont be able to use it, and they will be left without a tool, even though a programming language is more capable than Excel. The fundamental project management systems are all like programming languages, and what people need most in projects is something like Excel. is that simple tool that most people can use.

Designed as an implementation tool is, above all, a practical project management system. Thats why is:

Easy to learn
Easy to use
Easy to implement

Who Should Attend:
Sales Executives and Sales Representatives
Sales Team members
Sales Account Managers
Employees working as sales support staff and/or sales admin
Customer Services Staff moving into a sales role

Course Topics:
Selling An Art or a Science

Through interactive learning delegates will explore the factors that make excellent sales people
How to raise personal standards in order to encourage profitability
Do you use a hunter or a farmer selling style?
The background of selling and defining your role as part of the organisations mission
How to use persuasion without crossing boundaries

Effective Planning and Prioritising

Account analysis planning and time management
How to plan your territory more productively
Prioritising prospects well to ensure more consistent sales conversion ratio
Meeting and diary management and increasing opportunities for new business
Strategies for hitting and surpassing your targets
Researching into client the global market and customer spheres
Identify key trends in the marketplace

Making Lasting Impressions

Tuning in to your clients mindset and building trust
Generate influence through matching body language and increased personal credibility
Apply the Aristotle Principle of Persuasion
Becoming a positive reference top your client and building more loyalty and sales compared to your competitors
Becoming a better communicator using positive unconditional regard (Rogers and Carnegie)
Personal psychometric profiling

Overcoming Objections

How to deal with client objections and still get the sale
7 steps to maintain calm in adverse selling situations
How to use objections as a basis to develop the sale into a mutual beneficial outcome
Maintaining professionalism during the sales process to create a long term focus while gaining short and mid-term wins
Dealing with client excuses of not buying and delaying strategies

Winning the business

10 closing styles to suit your personality and clients buying style
Overcoming any fear or asking for the business
Dealing with delayed sales proposals
Practical exercises to practice getting the sale with confidence
Creating a clear vision for yourself using positive psychology

Cost: 4250 GBP

Duration: 5 Days

Sales Excellence & Revenue Growth - Ascendia Holding , Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE, Dubai, Online

Fri, 09 May 2025 13:08:56 +04

Course Outline:

Master the latest B2B and B2C sales strategies designed to thrive in today's fast-paced and competitive markets. This course empowers professionals with high-performance selling techniques, effective negotiation skills, and smart cross-selling methods to maximize deal value. Learn how to identify qualified leads, manage sales pipelines, and convert prospects into loyal customers using practical tools, CRM platforms, and real-life case studies.

Whether you're targeting enterprise clients or retail consumers, this training equips you to tailor your approach, handle objections confidently, and sustain long-term revenue growth through strategic account management and performance tracking. Ideal for sales professionals seeking measurable, sustainable success.

Cost: 1199 AED

Duration: 24 Hours

Corporate Sales - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Sat, 22 Mar 2025 15:09:38 +04

Overview:

Our Corporate Sales Training course at Learners Point Academy is a comprehensive program designed to prepare professionals with the skills and strategies needed to excel in corporate sales. Whether you're new to the field or looking to refine your skills, this corporate sales training program in Dubai covers essential sales fundamentals such as prospecting, lead generation, negotiation, relationship building, and closing deals.

Through expert-led training and hands-on learning, participants will gain valuable insights into real-world sales scenarios, boosting their confidence and sales abilities. The course is an excellent opportunity for those aiming to enhance their career in the competitive field of corporate training sales and business development.

Benefits of Corporate Sales Training

Master Key Sales Techniques: Learn effective techniques for prospecting, qualifying leads, handling objections, and closing deals with confidence.
Enhance Communication and Negotiation Skills: Improve your ability to communicate clearly and negotiate successfully with clients, helping to build long-term business relationships.
Build Strong Customer Relationships: Develop strategies for understanding customer needs, fostering loyalty, and ensuring customer satisfaction for long-term success.
Adapt to Market Trends: Stay up-to-date with the latest trends in the market, understanding how to analyze competition and use data to your advantage.
Boost Business Development: Our business development sales training provides the tools necessary for expanding market reach and increasing business opportunities.
Increase Revenue and Achieve Targets: Learn strategies to hit your sales targets and contribute directly to business growth and revenue generation.

Course Modules:

Module 1: Introduction to Corporate Sales

Understanding corporate sales and its importance
Sales process overview
Setting sales targets and objectives

Module 2: Sales Techniques and Strategies

Prospecting and qualifying leads
Effective communication and negotiation skills
Handling objections and closing deals

Module 3: Customer Relationship Management

Building and maintaining customer relationships
Understanding customer needs and preferences
Developing customer loyalty and retention strategies

Module 4: Product Knowledge and Sales Pitch

Understanding the product or service
Creating a compelling sales pitch
Customizing the pitch to meet customer needs

Module 5: Sales Management

Managing sales teams
Goal setting and performance management
Coaching and mentoring sales representatives

Module 6: Industry Knowledge and Market Analysis

Understanding the industry and market trends
Analyzing competition and identifying opportunities
Conducting SWOT analysis

Module 7: Time Management and Organization

Prioritizing tasks and managing time effectively
Staying organized and tracking progress
Dealing with time-wasters and distractions

Why Choose Learners Point Academy for Corporate Sales Training?

Expert-Led Training: Learn from experienced trainers with real-world sales insights who understand the challenges and dynamics of the corporate sales world.
Comprehensive Coverage: Our corporate sales training program is designed to cover every aspect of sales, from the basics to advanced strategies, ensuring well-rounded skill development.
Interactive and Practical Learning: Engage in hands-on learning experiences that allow you to apply the concepts in real sales scenarios, increasing your understanding and competence.
Flexibility: Our corporate training sales program is available in various formats, including weekday and weekend options, to fit your schedule.
Proven Success: Learners Point Academy has a reputation for delivering high-quality training that equips professionals with the skills needed to succeed in their sales careers.
Boost Career Prospects: Completing our corporate sales training program will open doors to new career opportunities in sales management, business development, and corporate sales leadership roles.

Testimonials:

Mohsin Shareef, Sales Executive

"The corporate sales training in Dubai was incredibly informative and practical. I learned so much about sales techniques, negotiation, and communication that I can apply to my job right away. The trainers were experienced and knowledgeable, and the course was ;

Boris Tucker, Business Development Manager

"I highly recommend the program in Dubai to anyone looking to improve their sales skills. The program covered everything from prospecting to closing deals, and the trainers provided helpful feedback and support throughout the ;

Our corporate sales training course offers valuable skills that will help you excel in the competitive world of corporate sales. Learn how to drive business growth, develop strong client relationships, and achieve your sales goals. Enroll in our program at Learners Point Academy in Dubai today and take the first step towards a successful sales career.

Cost: 3000 AED

Discount: 60% Off for Laimoon Users!

Duration: 1 Week

Corporate Policy Development - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Thu, 20 Mar 2025 11:33:30 +04

Overview:

At Learners Point Academy, our Corporate Policy Development course prepares professionals with the skills and knowledge necessary to develop, implement, and manage corporate policies. This 24-hour immersive training program, organized into 6 comprehensive modules, focuses on developing company policies that align with business goals while ensuring compliance and managing risks.

Participants will learn to create clear and effective policies that shape organizational behavior and help maintain legal and regulatory compliance. Our corporate policy development training in Dubai is designed to provide you with the tools to handle the entire policy creation process, from research and writing to implementation and ongoing review.

Why Take Corporate Policy Development Training?

Master the Policy Creation Process: Learn how to assess the need for policies, write clear and effective documents, and gain stakeholder approval.
Ensure Compliance and Manage Risk: Understand how to align policies with legal and regulatory requirements, and implement strategies to manage risks.
Improve Organizational Culture: Policies help set the tone for organizational behavior, creating a culture of integrity, accountability, and transparency.
Communicate Effectively: Learn how to communicate policies to employees in a way that is clear, understandable, and engaging.

Benefits of Corporate Policy Development Training

Comprehensive Learning: Our corporate policy development course covers every stage of the policy lifecycle—from creation to revision—ensuring you can handle all aspects of policy development.
Real-World Applications: Participants will gain practical insights into managing compliance risks, promoting ethical behavior, and conducting audits to monitor policy effectiveness.
Boost Career Opportunities: Mastering policy development can lead to advanced career opportunities in human resources, compliance, and legal departments.
Reduced Legal Risks: By learning how to create policies that ensure compliance, you help your organization reduce legal and regulatory risks, protecting both the company and its employees.
Improved Organizational Performance: Effective policies lead to smoother operations, a positive work environment, and enhanced employee morale.

Course Modules

Module 1: Introduction to Corporate Policy Development

Definition of corporate policy development
The importance of policies and procedures in organizations
Overview of legal and regulatory requirements
Introduction to risk management and compliance

Module 2: Policy Creation and Implementation

Steps involved in policy creation
Key components of effective policies
Strategies for communicating policies to employees
Tips for successful policy implementation

Module 3: Legal and Regulatory Compliance

Overview of relevant legal and regulatory requirements
Strategies for ensuring compliance with laws and regulations
Best practices for managing compliance risks
Introduction to auditing and monitoring compliance

Module 4: Risk Management

Introduction to risk management frameworks
Identification and assessment of potential risks
Mitigation strategies and risk response planning
Tips for managing risk in an organization

Module 5: Ethics and Values

The role of ethics and values in corporate policy development
Strategies for promoting ethical behaviour and values in the workplace
Common ethical issues in organizations
Tips for managing ethical dilemmas

Module 6: Policy Evaluation and Improvement

Strategies for evaluating policy effectiveness
Tips for gathering feedback from stakeholders
Best practices for policy improvement and revision
Introduction to policy lifecycle management

Why Choose Learners Point Academy?

Expert Instructors: Our corporate policy development certification is delivered by experienced instructors who bring real-world experience in policy management and risk compliance.
Flexible Learning: Choose between weekday or weekend classes to suit your schedule, making it easier for professionals to enroll and learn.
Reputable and Trusted: Learners Point Academy is a trusted provider of corporate policy development training in Dubai, offering high-quality courses that are recognized across industries.
Practical and Actionable Knowledge: The course is designed to provide you with hands-on, practical knowledge that can be immediately applied in your workplace.

Testimonials:

Murini Shah, Policy Analyst

"The Corporate Policy Development Training has been incredibly useful for my career. I now have a much better understanding of the process of policy development and how to navigate the complexities of corporate policy. The training was well-structured and engaging, and I would highly recommend it to anyone looking to develop their ;

Altaf Baktiyar, Compliance Manager

"I was impressed with the quality of the Corporate Policy Development Training. The trainers were knowledgeable and approachable, and the course materials were comprehensive and well-organized. I feel much more confident in my ability to develop effective policies after completing this ;

Invest in Your Future with Corporate Policy Development Certification

Our corporate policy development certification will help you develop a deep understanding of the policy creation process and gain the expertise needed to help your organization stay compliant, ethical, and efficient. Whether you’re involved in compliance, risk management, or human resources, this corporate policy development course will prepare you with the skills to enhance your company’s policies and practices. Take your career to the next level by enrolling today at Learners Point Academy, Dubai!

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: 24 Hours

Giving Effective Feedback - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Fri, 14 Mar 2025 12:00:04 +04

Overview:

Providing feedback is a crucial skill in any professional setting. When done correctly, it boosts morale, enhances performance, and strengthens workplace relationships. Our Effective Feedback Training in Dubai is designed to help professionals master the techniques of giving and receiving feedback to drive better results. This KHDA-approved course prepares professionals with practical strategies to communicate feedback clearly and constructively, fostering a culture of continuous improvement.

Through scenario-based learning and expert-led training, participants gain confidence in delivering effective performance evaluation while also learning how to accept feedback professionally. Whether you are a manager, team leader, or aspiring professional, this course provides the tools to enhance workplace communication and productivity.

Importance of Effective Feedback Training

Enhances leadership skills – Learn how to deliver constructive feedback that motivates and inspires teams.
Promotes a growth mindset – Develop the ability to provide feedback that fosters professional development.
Strengthens workplace communication – Improve team collaboration by setting clear expectations.
Increases employee engagement – Encourage open conversations that lead to better performance and job satisfaction.
Supports effective 360 feedback – Master techniques for delivering feedback in a structured and professional manner.

Benefits of the Effective Feedback Course

Gain expertise in delivering effective feedback that enhances workplace relationships.
Learn to provide effective performance evaluation that helps employees grow.
Master techniques to receive feedback graciously and apply it for personal improvement.
Develop communication skills that make feedback sessions clear, impactful, and solution-oriented.
Build confidence in conducting effective 360 feedback sessions for individuals and teams.
Receive a KHDA-approved certification that adds value to your professional credentials.

Course Modules

Module 1: Introduction
Module 2: Speaking Clearly
Module 3: Communication Strategies
Module 4: Characteristics of Effective Feedback
Module 5: Receiving Feedback Graciously
Module 6: Testing the Waters
Module 7: Conclusion

Why Count on Learners Point?

Expert-Led Training – Learn from experienced professionals who specialize in workplace communication.
Hands-On Learning – Engage in real-world scenarios and role-playing exercises for practical application.
Globally Recognized Certification – Earn a KHDA-approved certification that enhances your career prospects.
Flexible Learning Options – Choose between in-person and online training to fit your schedule.
Career Advancement – Gain in-demand skills that improve leadership and team management.

Testimonials:

Mahaa Shaikh, Human Resources Manager
"This crash course on Giving Effective Feedback was really wonderful. The trainer was very friendly and took us through the modules patiently. The support staff was really ;

Misara Khan, Lead Recruiter
"The Feedback Giving Training by Learners Point was really amazing. The trainer was great and the modules were really helpful. The most helpful part was the flexible scheduling of classes. Thankful to the supporting team for that. Cheers!"

Enhance your ability to provide and receive effective feedback that drives performance and engagement. Enroll in our Effective Feedback Course in Dubai today!

Cost: 4000 AED

Discount: 60% Off for Laimoon Users!

Duration: 16 Hours

NLP Sales Skills - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Fri, 07 Mar 2025 12:16:17 +04

Overview:

In today’s competitive sales environment, professionals need the right mindset and skills to build strong client relationships and achieve outstanding results. Our NLP Sales Techniques Training in Dubai is designed to help professionals master Neuro-Linguistic Programming (NLP) techniques that enhance communication, persuasion, and sales performance.

This NLP sales course provides a structured approach to understanding buyer behavior, refining sales strategies, and increasing closing rates. With expert-led training and practical exercises, participants will gain deep insights into NLP sales techniques and how to apply them effectively to maximize sales success.

Importance of NLP Training

Helps professionals understand and adapt to buyer behavior for effective sales conversations.
Equips individuals with powerful communication techniques to establish rapport and trust with clients.
Enhances influencing and persuasion skills, enabling sales professionals to close deals confidently.
Improves non-verbal communication and body language interpretation for better client engagement.
Provides a structured methodology to manage emotions and develop a high-performance mindset.

Benefits of NLP Sales Training

Gain a strong foundation in NLP principles and their application in sales.
Develop the ability to build and maintain lasting client relationships.
Learn how to ask powerful questions that drive meaningful sales conversations.
Improve negotiation and persuasion skills to close deals faster.
Enhance self-confidence and emotional intelligence in sales interactions.
Increase career opportunities with recognized NLP sales training that is highly valued across industries.

Course Modules

Introductory Exercise

How buyers buy
Principles of NLP and selling with NLP
Communication – words, tone, and body language

Building Rapport

Building relationships with individuals
Levels of rapport

The Buyer’s Personal Buying Map

Introduction

Language Styles

Visual, auditory, kinesthetic
Direction
Matching and mismatching
Recognizing the language in others
Selling to individual preferences

Reflection & Action Planning

Successes and challenges
Sharing learning

Successful Sales Mindset

Perceptual positions
Stepping into the buyers’ shoes

Influencing & Selling with Integrity

Match, pace, lead
Clean questions
Precision questions
Moving higher up the food chain

Powerful Questions

Clean questions
Precision questions
Moving higher up the food chain

Pulling it all Together

Action planning and course feedback

Why Count on Learners Point?

Expert-led training with real-world NLP sales applications.
Comprehensive curriculum covering all aspects of NLP sales techniques.
Blended training modes for flexible learning.
Practical exercises and case studies to reinforce learning.
Affordable payment options with installment plans.
A trusted training provider with a strong track record in professional development.

Testimonials

Alvin Moran, Sales Manager

"Absolutely right decision. The institute is very professional having experienced staffs to conduct NLP sales training and conducting mock ;

Zavier Pettis, Sales Coordinator

"The instructor was amazing. He truly transformed our way of thinking and provided all with the skills needed to improve themselves. I am super happy as the training outcomes were fulfilled. The instructor is an excellent human being and this NLP sales training in Dubai is really a great ;

Unlock the power of NLP sales training and gain a competitive edge in today’s business world. Enrol now in our NLP Sales Techniques Training in Dubai to transform your sales approach and achieve greater success!

Cost: 4000 AED

Discount: 50% Off for Laimoon Users!

Duration: 24 Hours

Relationship & Trust Building - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia

Wed, 26 Feb 2025 16:20:25 +04

Overview

Trust building is essential in today’s professional world. Strong workplace relationships create better collaboration, enhance teamwork, and improve overall productivity. The Relationships & Trust Building Course in Dubai provides professionals with the skills and techniques to develop trust and initiate positive interactions at work.

This 24-hour intensive training program helps individuals understand the principles of trust, effective communication, and professional behavior. With customizable learning modes and real-world exercises, participants gain practical knowledge to build credibility and establish lasting relationships.

Why Relationship & Trust Building Training is Important?

Helps professionals develop trust-building strategies for workplace success.
Enhances interpersonal skills to foster cooperation and collaboration.
Improves communication techniques for clear and effective interactions.
Strengthens teamwork by building relationships based on trust and respect.
Creates a positive work environment that boosts employee engagement and morale.

Key Benefits of the Relationship & Trust Building Course

Develops Professional Credibility – Teaches how to earn trust and establish strong professional relationships.
Enhances Team Performance – Helps professionals build trust among team members for better collaboration.
Increases Career Opportunities – Employers seek individuals skilled in trust building and relationship management.
Strengthens Workplace Communication – Improves the ability to handle conversations with confidence and clarity.
Boosts Leadership Skills – Helps professionals manage teams by fostering a culture of trust and mutual respect.

Course Modules

Module 1: Understanding Workplace Relationships

The Importance of Work Relationships
Trust

Module 2: Developing Professional Behavior

Interpersonal Dynamics
Demonstrating Professional Behavior

Module 3: Strengthening Workplace Networks

Mapping Your Work Network
Bridging Work Styles

Module 4: Collaboration and Growth

Building Your Network
Collaborating for Success

Why Choose Learners Point?

Industry-Expert Trainers – Learn from professionals with expertise in trust building and relationship management.
Practical Learning Approach – Includes real-world case studies, exercises, and role-playing activities.
Recognized Certification – Earn a trust building certification to boost career growth.
Flexible Learning Options – Choose between online and classroom training.
Career-Focused Training – Helps professionals gain valuable skills for leadership and workplace success.

Testimonials

Hadi Aman, Marketing Professional

"Excellent trainer, obviously an expert in his field;
practical sessions helped"

Mark Ryan, Human Resources Manager

"My overall experience was wonderful with Learners
Point team. Our trainer knew in and out of the subject
and shared a lot of insights that can help me at my
workplace to be more effective. Moreover, it was a
good opportunity to network with people of sthe ame
interest. Thank you Leaners and I recommend
this program to all who would to excel at their workplace"

Develop the ability to build trust, foster collaboration, and enhance professional relationships with this Relationship & Trust Building Course in Dubai.

Cost: 4000 AED

Discount: 55% Off for Laimoon Users!

Duration: 24 Hours

Performance Management - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Wed, 19 Feb 2025 12:08:55 +04

Overview:

Performance management is essential for businesses aiming to enhance employee productivity and organizational growth. The Performance Management Course prepares professionals with practical techniques and strategies to manage employee performance effectively.

This 24-hour expert-led training provides an in-depth understanding of performance objectives, key success factors, and performance indicators. With 4 updated modules, participants learn how to design and implement an efficient performance management system. This KHDA-approved performance management training in Dubai enhances professional skills, helping individuals secure high-paying roles in leading organizations.

Why Performance Management Training is Important

Ensures consistent and structured performance evaluation.
Helps professionals align individual and organizational goals.
Equips managers with tools to improve employee performance and engagement.
Strengthens employee-manager relationships through effective communication.
Provides strategies to overcome common performance management challenges.

Key Benefits of the Performance Management Course

Develops Leadership Skills – Trains professionals to manage and guide teams effectively.
Improves Decision-Making – Provides techniques to assess and enhance workforce productivity.
Enhances Employee Engagement – Teaches methods to recognize and motivate employees.
Boosts Organizational Growth – Aligns business objectives with workforce performance.
Increases Career Opportunities – A performance management certification adds credibility and value.

Course Modules

Module 1: Performance Management Introduction and Definitions

Definition of performance management
Objectives of performance management
Impact of poor performance on an organization
Key terms and uses
The annual performance cycle: an overview
Responsibilities in performance management
Shared management model
Mistakes in performance management

Module 2: Establishing Effective Objectives

Cascading the vision, mission, and strategies
The impact of critical success factors on performance
The 3 types of performance criteria
Key result areas - definition and examples
Key performance indicators
Definition and characteristics
Units of measure
Difference between goals and objectives
Turning goals into objectives the SMART way
Measuring the intangible factors and competencies
Behavioral indicators
Proficiency level
Corporate values - their importance

Module 3: Conducting Effective Performance Appraisals

Planning performance appraisals
Conducting effective appraisal meetings
Beginning the meeting
Discussing the evaluation: an in-depth view
Closing the meeting
Roles of managers and employees
Common appraisal errors

Module 4: Following Up After the Performance Appraisal Meeting

Percentage of time spent on performance management
Categories of performance problems and possible causes
Acknowledging good performance
Ways of recognizing employees
Techniques for performance diagnosis
System factors versus individual factors
Performance improvement planning

Why Choose Learners Point?

Industry-Expert Trainers – Learn from professionals with real-world experience in performance management.
Comprehensive Curriculum – Covers all aspects of employee evaluation, feedback, and development.
Recognized Certification – Earn a globally valued performance management certification.
Flexible Learning Options – Available for individuals and corporate teams.
Practical Learning Approach – Includes case studies, hands-on exercises, and real-world scenarios.

Testimonials:

Rio, Project Manager

"It was a wonderful course. I would recommend it to anyone who deals with performance reviews and giving feedback in general. The Performance Management course content was easy to understand and engaged with a few challenges;

Monika Topno, Performance Management Analyst

"I highly recommend this Performance Management course. I could understand more deeply the importance of Managing Employee Performance. I learned why it matters, how to do it, etc. The teaching was easy to follow and provided very good ;

Gain in-depth knowledge, enhance leadership skills, and build a performance-driven workforce with this Performance Management Course in Dubai.

Cost: 4000 AED

Discount: 50% Off for Laimoon Users!

Duration: 24 Hours

Negotiation Skills Diploma - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Thu, 13 Feb 2025 16:10:51 +04

Overview:

Negotiation skills are essential in both professional and personal life. Effective negotiation plays a crucial role in success, whether closing deals, resolving conflicts, or securing the best opportunities. Our Negotiation Skills Course provides a structured learning approach, preparing professionals with proven strategies to master negotiations confidently.

This negotiation training is designed to help individuals understand negotiation dynamics, build effective strategies, and develop essential communication skills. Through real-world case studies, interactive exercises, and expert guidance, participants gain a practical understanding of negotiation techniques used in today’s business world.

Why is the Negotiation Skills Training Important?

The ability to negotiate effectively can make a significant difference in professional growth. Our negotiation course helps participants develop the confidence and expertise to handle complex discussions, influence decision-making, and achieve win-win outcomes.

This negotiation training is essential for:

Building structured negotiation strategies for better business outcomes
Enhancing decision-making and problem-solving abilities
Developing skills to manage conflicts and maintain professional relationships
Gaining a competitive edge in leadership and business roles

Key Benefits of the Negotiation Skills Course

Enrolling in our negotiation skills training offers several advantages:

Comprehensive Learning: 24 hours of training covering negotiation dynamics, strategies, and best practices
Industry-Expert Trainers: Learn from professionals with hands-on experience in negotiation across various industries
Interactive Training Approach: Case studies, role-plays, and real-world scenarios to improve practical application
Flexible Learning Modes: Choose between online and classroom-based training
Globally Recognized Certification: Enhance your career prospects with a KHDA-approved negotiation course

Course Modules

Module 1: Introduction to Negotiation

Identify the qualities of successful and unsuccessful negotiators
Define negotiation and provide examples of when you have negotiated in and outside work
Identify a negotiation situation you will practice during class

Module 2: Personality types

Explain the benefits of knowing personality styles
Explain the behaviours as well as the strengths/weaknesses of each personality style
Identify your personality style
Identify how to work more effectively with each personality style while negotiating

Module 3: The Negotiation Process

Explain how to choose a negotiation strategy based on relationship and results
Define positional bargaining
Identify the differences between "Soft" and "Hard" negotiating
Define principled negotiation
Identify the four steps in the negotiation process

Module 4: Preparing for negotiation

Identify fears and "hot buttons" as well as strategies to overcome them
Identify areas to research on your side and your opponent's side
Define your BATNA (best alternative to a negotiation agreement), WATNA (worst alternative to a negotiation agreement), WAP (walk away point), and ZOPA (zone of possible agreement)
Skill practice: Prepare for your personal negotiation situation

Module 5: Opening the negotiation

Explain how to create a positive first impression
Explain the importance of "small talk" and finding common ground in negotiation
Explain how setting ground rules can influence a negotiation Identify important negotiation ground rules

Module 6: Exchange information and bargain

Explain how to initially exchange information
Identify contingency plans for unfavorable situations
Explain bargaining techniques
Explain strategies for inventing options for mutual gain

Module 7: Handle opposition

Explain strategies to bring your opponent from NO to YES
Identify strategies to deal with negative emotions

Module 8: Close the negotiation

Explain how to move from bargaining to closing
Explain the closing process
Practice your personal negotiation situation and get feedback from other participants

Why Count on Learners Point?

At Learners Point Academy, we are committed to delivering top-quality negotiation training that helps professionals excel in their careers. Here’s why learners trust us:

KHDA-Approved Program – Get certified with a globally recognized credential
Expert-Led Training – Learn from experienced negotiators and industry leaders
Engaging Learning Experience – Practical exercises, case studies, and real-life simulations

Testimonials

Sara Ahmed, Marketing Manager
"The Negotiation Skills Course at Learners Point Academy was a game-changer for me. The practical strategies and interactive sessions empowered me to navigate complex negotiations with confidence. Highly recommended!"

Ahmed Khalid, Senior Project Manager
"I attended the Negotiation Skills Course at Learners Point Academy, and it exceeded my expectations. The real-world scenarios discussed and hands-on exercises provided invaluable insights. A must for anyone in a leadership role!"

Mastering negotiation skills is essential for career advancement and business success. Enroll in our Negotiation Skills Course today and gain the confidence to negotiate effectively in any situation.

Cost: 4000 AED

Discount: 55% Off for Laimoon Users!

Duration: 24 Hours

Personal Development Skills - Octus Mindz Training , UAE, Dubai

Thu, 23 Jan 2025 20:45:29 +04

Understanding the value of first impression
Accepting the everyday challenges
Be able to say NO, if they don't want to say Yes
Learning creative thinking
Being able to love yourself
Identifying day to day communication mistakes
General etiquette which matter the most
How to be likeable
Being able to be comfortable even in an uncomfortable situation
Learning more about Life Skills
Knowing about soft skills

Cost: 1500 AED

Duration: 10 Hours

OTHM Level 5: Accounting & Business - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Mon, 20 Jan 2025 10:49:52 +04

Overview:

The OTHM Level 5 Diploma in Accounting and Business is a UK Ofqual-recognized qualification designed to prepare learners with essential finance and business management skills. This diploma provides the expertise required for middle management roles and provides a pathway to further academic achievements, such as direct entry into the final year of a UK Bachelor’s degree.

Why Choose the OTHM Level 5 Diploma?

This OTHM Level 5 Diploma in Accounting and Business combines theoretical concepts with practical applications, focusing on areas like:

Financial management and reporting
Business strategy and planning
Budgeting and human resource management
Business start-up development

Benefits of the OTHM Level 5 Diploma

Recognized Qualification: Accredited by UK Ofqual, ensuring global credibility.
Career Growth: Prepares learners for middle management positions in finance and business operations.
Further Studies: Provides direct entry into advanced qualifications, such as Level 6 Diplomas or Bachelor’s degrees.
Practical Insights: Covers real-world scenarios like developing business start-ups and creating effective business plans.

Course Modules

Principles and Concepts of Business Strategy (20 credits) Financial Management (20 credits)
Financial Planning and Control (20 credits)
Financial Reporting (20 credits)
The Management of Human Resources (20 credits)
Business Start-up: Conception to Market (20 credits)

Why Learner’s Point?

At Learner’s Point, we focus on delivering quality education tailored to individual needs. With expert trainers and practical learning methods, we ensure our students are equipped to excel in their careers. Our flexible learning options, industry-relevant modules, and professional guidance make us the ideal choice for your educational journey.

Testimonials

Ahmed Khan, Financial Analyst

"The OTHM Level 5 Diploma helped me deepen my understanding of accounting principles. It made a noticeable difference in how I approach my daily ;

Fatima Al Mansoori, Accounting Assistant

"This program gave me practical skills that I could apply immediately in my role. It was a great way to build my confidence in both business and ;

Invest in your future with the OTHM Level 5 Diploma in Accounting and Business and unlock new career opportunities. Join Learner’s Point today and take the first step towards achieving your professional goals.

Cost: 6500 AED

Discount: 55% Off for Laimoon Users!

Duration: Upto 80 Hours

Business Analyst Certification - Learners Point Training Institute , Bahrain, Kuwait, Qatar, Saudi Arabia, UAE, Dubai, Abu Dhabi, Sharjah, Fujairah, Online,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Mon, 06 Jan 2025 08:54:58 +04

Overview:

Our Business Analyst Course is a comprehensive, hands-on training program designed to prepare you with practical skills in data analysis, visualization, and reporting tools such as Microsoft Excel, Power BI, SQL, and Tableau.

This business analyst certification offers 3 months of intensive and interactive training, ensuring you master industry-relevant tools and techniques. Gain expertise by working on 1 Capstone Project and 5+ industry-based use cases, providing real-world exposure for practical learning.

Why Choose Our Business Analyst Certification?

Master Essential Tools: Learn Microsoft Excel, Power BI, SQL, Tableau, Microsoft CoPilot, and Fabric for data analytics.
AI-Powered Insights: Enhance your skills with Microsoft CoPilot and Fabric to generate data-driven insights.
Hands-on Experience: Daily tasks, assignments, and practical projects ensure conceptual clarity and confidence.
Globally Recognized Certificate: Our business analytics classes offer internationally acknowledged certification to boost your professional credentials.
Career Advancement: Prepare for roles like Financial Analyst, Project Manager, Senior Business Analyst, and more.

Course Highlights

Industry Expert Training: Learn from instructors with 10+ years of experience in the Middle East Tech Business.
Capstone & Industry Projects: Work on 1 Capstone Project and 5+ industry use cases to strengthen your portfolio.
Practical Learning Approach: Focus on data transformation, reporting, and AI-driven insights through daily tasks and case studies.
Flexible Payment: Easy and convenient installment plans are available.
Lifetime Access: Get lifetime access to all course lectures and materials.
Job Support: Interview preparation, resume building, and career guidance through Learners Point CareerHub.

Course Outline

Module 1: Introduction to Microsoft Excel for Analytics

Introduction to Excel
Basic Excel Functions
Data Visualization & Charts
Intermediate Excel Functions

Module 2: Business Analysis with Microsoft Excel

Analysis Techniques
Advanced Excel Functions
PivotTables & PivotCharts
Excel Automation with Macros

Module 3: Data Extraction and Manipulation with SQL

Introduction to SQL & Databases
Basic SQL Queries
Filtering & Sorting Data
Aggregate Functions & Grouping
Joins & Data Relationships

Module 4: Introduction to Microsoft Power BI for Business Analytics

Introduction to Power BI
Data Preparation & Transformation

Module 5: Data Modelling and DAX with Power BI

Data Modeling & DAX Fundamentals
Advanced DAX Functions & Optimization

Module 6: Visualization and Power BI Services

Visualizations & Reporting Best Practices
Power BI Service & Collaboration

Module 7: Advanced Analytics: Copilot and Fabric with Power BI

Copilot in Power BI
Advanced-Data Analysis Techniques
Microsoft Fabric Deep Dive

Module 8: Tableau for Business Analytics

Data Preparation using Tableau Prep
Data Connection with Tableau Desktop
Basic Visual Analytics
Calculations in Tableau

Module 9: Visual Analytics and Dashboarding with Tableau
Advanced Visual Analytics

Level of Detail (LOD) Expressions in Tableau
Advanced Charts in TableauDashboards and Stories
Dashboards and Stories

Module 10: Capstone Project

What You Will Learn:

Microsoft Excel for Analytics: Data visualization, formulas, PivotTables, and automation with Macros.
SQL for Data Manipulation: Learn data extraction, filtering, and SQL joins.
Power BI and Microsoft Fabric: Build interactive dashboards with AI-powered insights and data visualization.
Tableau for Business Analytics: Advanced dashboards, LOD calculations, and data storytelling.

Why Learners Point?

Proven Expertise: Over a decade of experience delivering professional development courses.
Industry-Centric Curriculum: Designed by industry professionals to meet global standards.
Flexible Learning: Choose from online or in-person learning options.
Hands-On Projects: Gain practical skills through real-world business analysis projects.
Global Recognition: Earn an internationally recognized BA certification.

Testimonials

Sara Al Muhairi, Data Analyst

"Completing the Business Analyst Course at Learners Point Academy was enlightening. The instructor's expertise and practical approach empowered me to easily analyze complex business problems. Highly valuable!”

Ahmed Khalifa, Operations Manager

"Learners Point Academy's Business Analyst Course provided me with invaluable insights into data analysis and strategic decision-making. The comprehensive curriculum and hands-on projects significantly enhanced my analytical ;

Take the next step towards a rewarding career in business analysis with our Business Analyst Certification. Join us today and unlock global career opportunities!

Cost: 2800 AED

Discount: 55% Off for Laimoon Users!

Duration: Upto 3 Months

Certified Sales and Marketing Professional - Learners Point Training Institute , Bahrain,Oman,Qatar,Saudi Arabia

Sat, 23 Nov 2024 14:43:15 +04

This Sales and Marketing skill development course has been designed to help individuals working in sales and marketing domain with the toolkit and knowledge required for managing sales activities. Helps develop strategy, conduct market research, and planning that is required to successfully manage these aspects of a business. The course is highly practical oriented and helps the participants improve sales productivity.

Course Objective

Upon completion of the course, the skills and knowledge you develop gives you an edge over other Sales and marketing staff in the market landing you in a Job or promoting from your current. The course offers you the confidence and skills to develop ideas to reach people and sell products. You will gain the expertise to work across any industry. The course takes a step by step approach in giving insights on how to conduct market research, how to develop sales pitch, how to negotiate and win the deal.

Course Outline

Laws and ethics of selling

Legal and ethical requirements in sales
Consequences of non-compliance for individuals & organisations
Consequences of non-compliance for customers

Delivering a sales presentation

Preparing, developing and delivering sales presentations (or pitches)
Customer’s needs and preparing a presentation to meet those needs
Customizing sales presentation to suit the customer and meet pre-defined objectives
Providing opportunities for questions to be asked
A sales pitch for the group of customers

Customer objections, negotiating and closing sales

Handle and overcome sales objections
Negotiate to close the sale effectively
Making sale mutually beneficial

Influences on buyer behavior

Responding to different members of the decision-making unit in various markets
Analysing buyer behavior
Methods of contact and presenting appropriate solutions
Understanding customer types

Customer segmentation and profiling

Targeting based on segmentation
Profile characteristics
Difference with profiling
Implicit and explicit customers

Using market information for sales

Market research to increase sales
Marketing plan
Market assumptions
Demand forecasting

Sales territory management

Type of product or product line you have
Competition in territories
Channels of distribution and the transport system
Performance management of staff and units

Professional development

Managing own professional development
Enhance career progression
Being goal oriented

Prospecting for new business

Lead generation
Creating scripts and templates
Developing and nurturing relationships
Outcome-based approach

Sales pipeline management

Pro-actively manage the sales cycle
Optimizing conversions
Forecasting

Student Reviews

Nabeel Saleh –
“I think the structure on the course was very good, starting from communication module to prospecting techniques and to closing the deal. We had some practical role play and exercises so we could feel how these different techniques worked with different clients and that was a very good takeaway. The examples in the manual were easy to understand, and I think they will be very good when preparing calls/meetings and nurturing each lead. I recommend this program to all professionals working in the sales field.”

Nancy Mathew –
“The training and coaching helped me break through barriers and I am sure it will help me achieve my sales goals. I learned to handle tough customers and how I can meet their expectations. It was indeed an effective training. Trainer had a wealth of sales experience in great companies and hence we was able to share many practical insights.”

Cost: 3000 AED

Discount: 50% Off for Laimoon Users!

Duration: 24 Hours

Win-Win Negotiation Skills - The Gulf Consultant , Online, Egypt, Cairo, Business Bay, United Arab Emirates, Dubai

Wed, 02 Oct 2024 16:16:21 +04

This negotiation training course is designed to provide participants with the skills, strategies, and tools necessary to become more effective negotiators. The course focuses on various negotiation styles, planning techniques, and practical role-playing to help individuals and teams achieve win-win outcomes.

Day 1:

Effective Negotiations and Negotiators:Personality Types and Negotiation:
Types of Negotiation:
Preparing for Negotiation:
Opening the Negotiation:

Day 2:

Exchanging Information and Bargaining:
Talking About Conditions and Compromising:
Negotiation Strategies:

Cost: 5500 AED

Duration: 2 Days

Psychology in Selling and Sales Counselling - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:37 +04

Overview
This course is designed for high-performing sales people looking to further develop their soft skills and create a one-of-a-kind competitive advantage based on buying psychology. Most purchasing decisions are emotional rather than logical. This course introduces the latest techniques and theories providing a fresh approach to increasing sales by focussing on customers' buying behaviour at a deeper level. Delegates will learn touse NLP (Neuro-Linguistic Programming) techniques to appeal to the emotions of target audiences and so achieve sales excellence.

Objective
By the end of this interactive training programme, you will be able to:
Understand the product you are selling from your customers' point of view
Identify the needs of your target audience
Close major deals by stimulating emotions through NLP and other techniques
Think out-of-the-box to reach the customers and break all barriers of conservative sales theories
Improve communication and body language to engage customers
Deal with crises and discrepancies
Manage emotions while dealing with the sales process
Create a smooth path to reach customers for repeat sales
Build an excellent client relationship
Get rewarded for outstanding sales outcomes

Who Should Attend
Sales Executives
Sales Managers
Account Managers

Course Outlines
Module 1 - Introduction to Sales Psychology
What is Sales Psychology
Fundamentals of Psychology in Selling
Benefits of applying psychology to boost sales
How to stimulate customers with NLP (Neuro-Linguistic Programming)
Advantages of applying NLP
Module 2 - Sales Counselling
What is Sales Counselling
How sales counselling helps
Elements of Sales Counselling
Counselling your team to increase sales
Sales Counselling and psychological analysis
Module 3 - Different Types of Sales Psychology
Sales Process
Sales Performance
Selling Value
Sales Presentation
What is
How motivates to initiate sales
Module 4—Improving Communication
Being the taskmaster with improved communication
Recognising the customer's psychology and emotions
Persuading customers emotionally to increase sales
The impact of body language when persuading customers
Be a people person
Talk to juniors and team members before decision-making
Convince team members to boost sales with improved communication styles
Module 5 - Apply Psychological Selling Tools
Psychological Selling Tools
Developing rapport
Increase curiosity for the product/service
Set realistic sales strategies by understanding the customers' emotions
Address concerns and issues
Motivate the prospect to become a client
Self-analysis
Action planning

Cost: 4900 USD

Duration: 5 Days

Communicate to Negotiate Influence and Persuade - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:37 +04

Overview
We interact with others on daily basis and our communications can influence different aspects of our lives. Knowing how to communicate well can have a significant impact on an individual's success and so it pays to develop your skills and improve your performance. This course focusses on three key areas where effective communication can make the difference between failure and success; negotiating influencing and persuading. During the course delegates will have plenty of opportunity to practice various models and techniques which will help them effectively plan and structure their communication for a wide range of different situations including managing conflict negotiating with suppliers giving corporate presentations and influencing others to help them achieve their objectives. Immediate feedback will identify delegates' strengths and build their skills and confidence so they can achieve great results every time.

Objective
By the end of this interactive training programme, you will be able to:

Define the Negotiation Environment.
Access a range of negotiation styles and practices.
Differentiate win/win from win/lose.
Defining the wise agreement.
Use motivation and commitment to your advantage
Prepare your message with an eye to psychologyappeal to emotions to get maximum results
Put your ideas together and organise your content.
Design your presentation and make it appear professional and artistic
Deliver and try to match the greatest speeches ever given in history!
Understand how to structure your communication
Develop different communication styles

Who Should Attend
All those who want to improve their influencing and persuasion skills.

Course Outlines
Module 1 - Communication Skills

Analysing communication methods.
Effectively structuring your communication.
Obtaining the benefits of active listening.
Overcoming barriers to communications.
Understanding the role of paradigm and perception.
Comprehending different communication styles

Module 2 - Negotiating Win/Win Outcomes

Why do you need to negotiate?
What types of negotiations exist?
What are the characteristics of a confident negotiator?
How to handle conflicts in negotiations.
What steps do you need to go through when negotiating?
What is the difference between negotiation and persuasion?
Defining the Negotiation Environment.
The range of negotiation styles and practices.
Differentiating win/win from win/lose.
Defining the wise agreement.
Knowing when to Agree Bargain Control or Delay (ABCD).
Creating and adjusting plans based on SWOT analysis.
Identifying Emotional Intelligence (EQ).
Multiple Intelligence and communication filters.
Arriving at wise agreements.

Module 3 - Effective and memorable presentations

Learn to approach the design of a presentation and learn which areas you need to focus on most.
What techniques you can use to engage the audience such as laughter story-telling etc.
What to do to make your presentation viral so that your audience will spread your message through word of mouth.
From a blank sheet all the way to a detailed and comprehensive presentation.
Learn how to make an engaging story that your audience will remember.
Communicating for impact.
Body language and how it can help you come across as a 'great' presenter.
Handling questions.
What not to do during presentations which may undermine you or your message.

Module 4 - Influencing Skills

How to establish rapport.
How to use a simple 3-step technique to make people feel more comfortable in accepting your ideas.
How to inspire others.
How to use the 10-step persuasion technique to systematically prepare for an event where you expect to persuade others.
What verbal techniques you should be aware of to improve your chances of success?

Module 5 - Communication Strategies

The Ten Commandments of Positive Relationships
What is a Skilled Communicator?
Communication Barriers
The Johari Window?
Frame of Reference
Five Approaches to Relationships.
Wrap-Up

Cost: 4900 USD

Duration: 5 Days

Business to Business Sales Management - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:37 +04

Overview
Selling products and services to other businesses offers many challenges for example when approval is needed from Department Heads or others in authority. Running a B2B Sales team also has many challenges requiring strong organizational management leadership and coaching skills and without such skills leading B2B teams can be frustrating and unproductive. This course equips B2B Sales Managers with the skills they need to improve their sales team's performance and reach ambitious targets. Delegates will look at the five stages of the sales process and identify the knowledge skills and attributes their teams will need at each stage to succeed. Having identified any skills gaps delegates will then practice using the GROW coaching model so they can develop their teams and improve their performance.

Objective
By the end of this interactive training programme you will be to:

Understand what Business to Business sales are
State the skills and abilities that a successful B2B sales person needs
Apply the skills matrix to the members of your team and identifying potential training and coaching needs.
Identify the steps involved in the sales process of selling to businesses
Understand the 5 Step Sales Process
Know how to provide feedback that helps improve performance.
Understand the difference between training and coaching
Describe the 'GROW' coaching model.
Practise a coaching intervention.

Who Should Attend

Business to Business Account Team Managers
Business to Business Account Managers looking for promotion to Team Leaders/Managers
Anyone involved in the management of people selling products and services to other businesses

Course Outlines
Day 1

What is Business to Business (B2B) selling
Why Sell Business to Business
Types of Business to Business sales
Difference in selling to Businesses as opposed to Retail customers
Understanding the Knowledge skills and attributes of successful (B2) sales people
Conduct a personal review of what knowledge
skills and abilities that your team might need to develop
Create an action plan to facilitate development of these 'missing' skills etc.

Day 2

Identify the need to use time effectively
Develop techniques to deal with time stealers
Effectively plan your time to increase your productivity
Recognizing the aspects of successful sales negotiation
Applying these aspects to your role as a business to business sales Manager

Day 3

Introduction of the 5 Stage Sales Process
Identifying how they apply to the products and services that you sell
How to research prospects and what sources are available to you
Building connections with potential customers
Networking -its benefits and drawbacks

Day 4

Asking questions to understand the needs motivations and pains that your customers are facing
Need to listen to their answers
Using the information gained to outline benefits to the customer
Difference between features and benefits
Qualifying the customer by understanding their goals budget authority and the time scales involved.
Closing the sale
Next steps

Day 5

Providing feedback that makes the difference to the performance of your staff
Essentials of Coaching using GROW model
Practice coaching in a role-play scenario.
Developing a customer contact strategy
Need to constantly review customer contact strategy

Cost: 4900 USD

Duration: 5 Days

Digital Sales Mastery - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:36 +04

Overview
Master the art of selling in today's digital landscape with this comprehensive 5-day training program. Learn cutting-edge strategies and practical techniques to connect with leads nurture relationships and close deals through digital channels. Whether you're a seasoned salesperson or new to the digital world this course equips you with the skills and confidence to thrive in the ever-evolving digital sales world.

Objective

Develop a buyer persona and tailor your digital sales approach.
Leverage social media platforms for lead generation and prospecting.
Craft compelling digital content that resonates with your target audience.
Utilise email marketing strategies to nurture leads and drive sales.
Master the art of digital sales communication and negotiation.
Implement effective lead scoring and management techniques.
Measure and analyse digital sales metrics for continuous improvement.
Utilise sales automation tools to streamline your sales process.

Who Should Attend

Sales professionals of all levels seeking to enhance their digital selling skills.
Business development representatives are looking to improve their digital outreach.
Marketing professionals want to understand the digital sales funnel better.
Entrepreneurs and small business owners seeking to leverage digital channels for sales growth.

Course Outlines
Day 1: Building a Digital Sales Foundation

Understanding the Digital Sales Landscape
Identifying Your Ideal Customer Profile (ICP)
Building Buyer Personas for Targeted Digital Communication
Social Selling Strategies: Prospecting through Social Media
Crafting Engaging Content for Different Digital Platforms

Day 2: Mastering Digital Prospecting & Lead Generation

Leveraging Social Media Listening and Analytics for Lead Identification
Building Lead Magnets and Landing Pages for Effective Lead Capture
Email Marketing for Nurturing Leads: Sequences Automation and Best Practices
Building Strong Online Relationships through Multi-Channel Communication

Day 3: The Power of Content & Digital Storytelling

Content Marketing for Lead Generation and Thought Leadership
Creating Compelling Content: Blog Posts Videos Infographics and Webinars
Integrating Content Marketing with Your Sales Funnel
Utilising Social Proof and Testimonials to Build Trust with Prospects

Day 4: Closing the Deal in the Digital Age

The Digital Sales Presentation: Techniques and Tools for Virtual Engagement
Negotiating Strategies for Successful Digital Deal Closure
Utilising Sales Automation Tools to Streamline Your Workflow
Overcoming Objections and Handling Difficult Conversations Online
Best Practices for Building Long-Term Customer Relationships

Day 5: Measurement & Optimisation of Your Digital Sales Strategy

Key Performance Indicators (KPIs) for Digital Sales Success
Utilising Analytics to Track Performance and Identify Areas for Improvement
A/B Testing and Optimization Techniques for Continuous Improvement
Leveraging Customer Relationship Management (CRM) Systems for Improved Sales Management
The Future of Digital Sales: Emerging Trends and Technologies

Cost: 4900 USD

Duration: 5 Days

Increase Profits Through Cross Selling and Up Selling - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:36 +04

Overview
The higher the value of products or services a customer buys from a company the more likely they are to stay with that company. If you want to add value for your customers and build loyalty while improving sales this is the course for you. During the course delegates will learn how to quickly identify customer needs gain commitment by focussing on benefits the customer values and how to deal effectively with objections. They will learn how to identify opportunities for cross-selling and upselling and how to add value for the customer while increasing sales for your company. Delegates will leave the training with a new attitude towards selling and the skills to be successful in cross selling upselling and overcoming resistance. The best part is that your customers will feel well served and not 'sold'.

Objective
By the end of this interactive training programme, you will be able to:

Identify customer needsboth stated and unstated
Gain customer commitment by focussing on benefits which the customer values
Add value for both the customer and your organisation
Deal effectively with cutomer resistance

Who Should Attend

Sales representatives
Sales managers
Retail sales and customer service staff
Marketing agents

Course Outlines
Module 1 - Bringing Value to Customers

Understanding how combining sales and service is the best way to serve customers
Bringing value to customers through cross selling and upselling
Translating features into benefits which match customer needs

Module 2 - Adding Value Through Cross Selling

Identifying the three types of cross selling
Understanding why people buy
Listening for cross selling opportunities
Creating opportunities for cross selling
Bridging to the offer
Questioning to grab interest
Introducing benefits
Gaining commitment

Module 3 - Adding Value Through Up Selling

Increasing the quantity of the customer's order
Upgrading the product the customer ordered
Understanding when to upsell
Identifying customer needs through skillful questioning
Introducing benefits
Gaining commitment

Module 4 - Overcoming Resistance

Understanding why customers resist
Learning when and how to overcome resistance
Clearing up misunderstandings
Dealing with drawbacks
Overcoming stalls

Cost: 4900 USD

Duration: 5 Days

Consultative Selling: 7 Steps to Success - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:36 +04

Overview
Consultative selling or solution selling is a needs-based selling approach that focuses on building relationships with prospects and customers and identifying solutions to their challenges through strategic questioning and active listening. In today's fiercely competitive marketplace buyers have endless options available. Having a good product is no longer enough. Succeeding in this competitive environmentmeans understanding the changing world of your buyers and adjusting your sales approach accordingly to drive meaningful value. Successful sales people build strong relationships with their prospects and customers and demonstrate a deep understanding of their needs and problems. On this course delegates will learn how to act astrusted advisors who can help solve those problemsand identify new business opportunities using a consultative sales approach. This course provides a simple seven step approach to consultative selling which builds value for both you and your customers.

Objective
By the end of this interactive training programme, you will be able to:

Understand and apply the consultative selling approach.
Develop more and better business opportunities.
Build trust with your prospects and customers
Understand the decision-making process and adapt appropriate selling strategies for each phase of the process.
Recognize and win over key influencers in the complex sales structure of large organisations.
Become a problem solver for clients rather than a product promoter.
Propose tailor-made solutions that win business

Who Should Attend

Sales Executives
Sales Supervisors
Sales Managers
Account Managers

Course Outlines

Introduction to Consultative Selling
What is consultative selling?
How is it different to traditional selling?

Step 1 - Research

Find out as much as you can about your prospect/customer's business needs
Qualify leads and focus on the most promising opportunities

Step 2

Build Trust
Build credibility and trust
Strategic questioning skills
Active listening skills

Step 3

Position yourself as a trusted advisor
Positioning - differentiate yourself in the market
Share insights and demonstrate your understanding of the customers' situation

Step 4 - Identify Opportunities

The Buying Decision Cycle
The decision-making process and selling strategies for each phase of the process.
The key influencers in the complex sales structure of large organisations.
Identify opportunities
Agree timelines and budgets

Step 5

Propose Solutions
Design solutions customised to your customer/prospects' needs
Use your prospect/customers' language to prompt action
Negotiate a winning deal

Step 6

Follow Up
Confirm what has been agreed in writing
Address any outstanding concerns
Agree next steps

Step 7

Close
Closing techniques
Post-sale relationship

Cost: 4900 USD

Duration: 5 Days

Sales Negotiation Essentials - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:35 +04

Overview
In today's competitive environment sales people have to work harder than ever to reach the final stage of negotiation in closing a sale. In their rush to win business many sellers concede to pricing pressure rather than explore the customer's underlying needs to protect the value of the sale. Negotiation is a key work and life skill. Being better at negotiating means getting better results in terms of timelines price or quality - which all contribute to bottom line profitability. During the course delegates will learn how open a sales negotiation on a positive note to uncover underlying issues or concerns to sell the value of their solution and reduce price pushback to achieve win-win solutions to avoid critical mistakes and to close effectively. On completion of the course delegates will be able to get the best results using a persuasive but collaborative negotiation style.

Objective
By the end of this interactive training programme, you will be able to:

Plan effectively to get the best results
Understand your requirements and those of the other party to assess potential value
Open a negotiation effectively to set the right tone
Sell the value of your solutions and reduce price pushback
Lead masterful sales negotiations that lead to win-win solutions for you and your customers
Respond to objections in a way that moves the buyer closer to the close
Avoid critical mistakes in the negotiation process that kill credibility and the sale
Close a negotiation effectively

Who Should Attend

Sales managers
Sales representatives
Sales trainees
Sales trainers

Course Outlines
Module 1

Introduction to Sales Negotiation
What is a sales negotiation?
Why Negotiate?
The Benefits of Effective Sales Negotiation

Module 2 - Sales Negotiating Styles

Types of negotiation
- Positional negotiation
- Principled negotiation
- Situational negotiation
Characteristics of Great Sales Negotiators
Non-verbal communication

Module 3 - The Sales Negotiation Process

Planning
identifying potential value understanding interests developing fact base
Information exchange
value interests and rapport
Bargaining
addressing interests and managing concessions
Closing
confirming value and interests
Following up
Summarise the agreement and confirm key points in writing

Module 4 - Persuasion Techniques

What is persuasion?
Methods of persuasion
Gaining trust
Resolving conflict and dispute

Module 5 - Sales Negotiation Tactics

Dealing with different personality types
Dealing with difficult negotiators
Dealing with frustrating negotiations
Categories of power bases

Module 6 - Sales Negotiation Mistakes

Negotiation Decision Making Traps
Skilled sales negotiators do's and don'ts

Module 7

Putting it all into practice
Simulated negotiations using scenarios generated by participants
Feedback
Personal action planning

Cost: 4900 USD

Duration: 5 Days

Key Account Management: Profitable Customer Relationships - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam,United Arab Emirates,United Kingdom

Mon, 05 Aug 2024 16:10:33 +04

Overview
Building quality key account strategies is at the heart of successful business marketing programmes. The role of the sales force in establishing and nurturing these relationships is vital in a rapidly changing environment. This course will enable delegates to develop sales plans for every catergory of account so as to maximise customer value while satisfying client needs. Delegates will learn to identify evaluate and prioritise opportunities to develop relationships and business.

The course will also cover CRM tools and other account management technology customer lifetime value measurement and resource allocation by account type ensuring that their sales effort is proportionately targetted to achieve maximum profit.

Objective

Improve margins and retain more profit.
Develop a sales plan for each strategic account to satisfy client needs and maximise customer value.
Improve sales process.
Identifyevaluateand prioritise opportunities for business and relationship development
Align your sales efforts with specific customer needs and requirements.

Who Should Attend

Sales Associates ready for promotion
Sales Managers
Area Sales Managers
Product Managers
Key Account Managers

Course Outlines
Day 1

What is key account management?
Decline of the middle
Price/Quality pressures
Customer expectations

Day 2

Relationship marketing and selling
Building value into the sale for all customer levels
Creative approaches to key account management
Relationship assessment

Day 3

Managing the long selling cycle
CRM tools
Technology and communication in account management
Measuring customer lifetime value

Day 4

Partnering with key accounts
Personal relationships and account management
Company-to-company relationships
Key account program effectiveness

Day 5

Account selection and classification
Resource allocation by account types
Summary and Q+A

Cost: 4900 USD

Duration: 5 Days

Advanced Business Development Professional - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:32 +04

Overview
Are you an experienced business development professional looking to take your skills to the next level? Our 5-day Advanced Business Development Professionals course will help you enhance your knowledge and abilities in market analysis strategic planning negotiation and more. Led by industry experts this course will provide you with advanced techniques for identifying market opportunities analysing competitors and developing successful business strategies. You'll learn how to create effective branding and marketing campaigns negotiate deals and partnerships and build long-term client relationships. Through a combination of hands-on exercises case studies and group discussions you'll gain the skills and knowledge needed to develop and implement successful business development strategies in any industry. This opportunity will enhance your career and take your business development skills to the next level. Join us for an intensive 20-hour course that will give you the tools and techniques to become an advanced business development professional.

Objective
To understand the advanced principles of business development
To learn advanced techniques for market analysis and competitor analysis
To develop advanced strategic planning skills
To enhance negotiation skills for successful business development
To create a deeper understanding of the business development process and its importance to organisational success.

Who Should Attend
Experienced business development professionals
Sales and marketing managers
Business owners and entrepreneurs
Professionals seeking to enhance their business development skills and knowledge.

Course Outlines
Day 1:
Overview of advanced business development principles
Advanced market analysis techniques
Analysing competitors and identifying market opportunities
Developing market strategies

Day 2:
Creating strategic business development plans
Identifying and developing strategic partnerships
Developing competitive pricing strategies
Developing effective sales strategies

Day 3:
Developing successful branding and marketing campaigns
Utilising social media for business development
Analysing the effectiveness of marketing campaigns Identifying and responding to market trends

Day 4:
Enhancing negotiation skills
Developing effective negotiation strategies
Overcoming obstacles in negotiations
Building long-term relationships with clients

Day 5:
Developing and delivering effective presentations
Analysing and measuring success
Review and summary of advanced business development principles

Cost: 4900 USD

Duration: 5 Days

Organisational Development (ODV) in Practice - London Training For Excellence , Netherlands, UAE, United Kingdom, Dubai, London, Amsterdam

Mon, 05 Aug 2024 16:10:32 +04

Overview
Organisational Development (OD) is a comprehensive strategy-based approach designed to enhance the effectiveness of an organisation addressing its culture processes and overall performance. This course delves into the critical elements of OD offering insights into the dynamics of change critical methodologies for successful transformations and techniques for managing resistance. Participants will be equipped with practical tools to drive development and initiate positive change within their organisations.

Objective
Understand the fundamentals and significance of organisational development.
Recognise the various stages of the change process and identify strategies to manage each phase.
Master the techniques for diagnosing organisational issues and determining areas of improvement.
Learn to develop and implement effective OD interventions.
Foster a culture of continuous improvement and adaptability.

Who Should Attend
Corporate leaders
HR professionals
Change managers
Consultants focusing on change management and OD
Individuals seeking to enhance their understanding of organisational dynamics and development

Course Outlines
Day 1: Introduction to Organisational Development
Understanding Organisational Development: Definition history and significance
The role of OD in the modern business environment
The relationship between OD and HR

Day 2: Diagnosing Organisational Needs
Data collection and analysis: Tools and techniques
Conducting a SWOT analysis
Identifying areas of improvement

Day 3: The Dynamics of Change
The change curve: Understanding stages and emotions
Strategies for managing resistance to change
The role of leadership in guiding change

Day 4: Designing OD Interventions
Types of OD interventions: Team interventions process-based interventions and more
Steps for effective intervention planning
Measuring the impact: Metrics and analytics

Day 5: Building a Resilient Organisational Culture
The importance of adaptability and flexibility
Encouraging a growth mindset
Future trends in OD and wrapping up: Staying ahead in a rapidly evolving world

Cost: 4900 USD

Duration: 5 Days

Certified Business Analysis Professional (CBAP) - Learners Point Training Institute , UAE, Dubai,Dubai,Bahrain,Egypt,Iraq,Jordan,Kuwait,Oman,Saudi Arabia,Yemen,Qatar,United Arab Emirates

Thu, 06 Jan 2022 17:41:29 +04

OVERVIEW:

The CBAP Certification is a globally recognized credential designed for experienced business analysis professionals. This advanced-level program prepares participants with the expertise to lead business analysis initiatives, offering them a distinct edge in the competitive job market.

Our Certified Business Analyst Professional (CBAP) course focuses on delivering practical and theoretical knowledge, ensuring professionals gain an in-depth understanding of business concepts, tools, and strategies.

Why Choose CBAP Certification?

CBAP is an invaluable credential for professionals with substantial experience in business analysis (BA). It validates your expertise and positions you as a leading member of the business analysis community. This certification enhances your ability to:

Analyze complex business challenges and develop strategic solutions.
Demonstrate advanced knowledge of business analysis frameworks and practices.
Gain a competitive advantage in a rapidly evolving industry.

Benefits of Enrolling in Our CBAP Certification Dubai

With our CBAP certification in Dubai, participants:

Gain 35 hours of comprehensive training aligned with industry best practices.
Develop the ability to analyze, elicit, and manage requirements effectively.
Achieve a guaranteed passing score of at least 70%.
Enhance career opportunities with higher salaries and access to senior roles in business analysis.

Course Modules

Module 1: Business Analysis Planning and Monitoring (14%)

Plan Business Analysis Approach
Plan Stakeholder Engagement
Plan Business Analysis Governance
Plan Business Analysis Information Management
Identify Business Analysis Performance Improvements

Module 2: Elicitation and Collaboration (12%)

Prepare for Elicitation
Conduct Elicitation
Confirm Elicitation Results
Communicate Business Analysis Information
Manage Stakeholder Collaboration

Module 3: Requirements Lifecycle Management (15%)

Trace Requirements
Maintain Requirements
Prioritize Requirements
Assess Requirements Changes
Approve Requirements

Module 4: Strategy Analysis (15%)

Analyze Current State
Define Future State
Assess Risks
Define Change Strategy

Module 5: Requirements Analysis and Design Definition (30%)

Specify and Model Requirements
Verify Requirements
Validate requirements
Define requirements Architecture
Define Design Options
Analyze Potential Value and Recommend a Solution

Module 6: Solution Evaluation (14%)

Measure Solution Performance
Analyze Performance measures
Assess Solution Limitations
Assess Enterprise Limitations
Recommend Actions to Increase Value

KEY TAKEAWAYS:

Successful completion of our CBAP training Dubai will enable candidates to:

Demonstrate knowledge and skills required to excel in business analysis
Master the principles and practices of business analysis
Manage and communicate business requirements effectively
Achieve organizational goals by developing core competencies
Analyze enterprise data

Why Learner’s Point?

At Learner’s Point, we:

Deliver IIBA-accredited training tailored to professional needs.
Offer customizable learning options and flexible payment plans.
Provide access to expert trainers with real-world experience in business analysis.
Guarantee a comprehensive learning experience with practical insights to ace the CBAP exam.

Testimonials

Ramiz Altaf, Business Analysis Manager

"Completing the CBAP Certification at Learners Point was a game-changer for me. The practical approach and real-world scenarios in the course provided invaluable insights. Now, equipped with new skills, I feel confident and ready to excel in ;

Waseem Shah, Senior Business Analyst

"Learners Point not only prepared me for the CBAP exam but also groomed me for real-world challenges. The hands-on experience and case studies were incredibly beneficial. I secured a promotion and a more fulfilling ;

Unlock Career Growth with CBAP

Join our CBAP preparation course and take the first step towards becoming a Certified Business Analyst. Our training ensures you are ready to excel in the CBAP certification exam and stand out in the competitive world of business analysis.

Enrol now and shape a successful career in business analysis!

Cost: 4000 AED

Discount: 55% Off for Laimoon Users!

Duration: 35 Hours

SPEED TYPING (English/ Arabic) - Oscar Education Group , UAE, Dubai, Bur Dubai, Deira, Al Qusais,Dubai,United Arab Emirates

Mon, 02 Mar 2020 14:43:16 +04

This is a speed typing program. You will learn about typing with efficiency and accuracy. With the help of this program, you will see a significant change in your writing speed.
This program is offered in the following languages:
- Arabic
- English
Features:
- Flexible days and timing
- Friendly and Qualified Instructors
- Regular/Weekend sessions available.
- Transportation Facility also available

Cost: 420 AED

Discount: 50% Off for Laimoon Users!

Duration: 12 To 24 Hours

Sales and Marketing Management - Oscar Education Group , UAE, Dubai, Bur Dubai, Deira, Al Qusais,Dubai,United Arab Emirates

Mon, 02 Mar 2020 14:08:39 +04

Course Details
This is a detailed program to learn about Sales and Marketing Management. You will learn to understand the dynamics of the market and plan sales and marketing strategies that best fit the market needs. All essential areas related to the topic will be discussed and practiced ;
Features:
- Flexible days and timing
- Friendly and Qualified Instructors
- Regular/Weekend sessions available.
- Transportation Facility also available

Cost: 1200 AED

Discount: 50% Off for Laimoon Users!

Duration: 20 Hours

Public Speaking and Presentation Skills - Cambridge Institute of Management Accountants & Consultants , Dubai, Sheikh Zayed Road, Sharjah, Al-Taawun Road, United Arab Emirates, UAE

Sun, 06 Oct 2019 16:42:07 +04

In today's fast-paced world, the ability to influence and inspire others through persuasive communication and assertive presentations is a highly sought-after skill. Despite its importance, public speaking remains one of the most daunting tasks for many. Whether you're a seasoned professional or someone looking to build confidence in speaking, this course is designed to equip you with the tools, strategies, and experience needed to become an effective and confident speaker.

This comprehensive and holistic training program will help you master both public speaking and presentation skills, enabling you to deliver impactful speeches and presentations in any setting.

Topics Covered

1. Self-Assessment and Skill Development

Initial Self-Assessment: Trainees perform a self-evaluation to measure their current public speaking skills.
The Benefits of Being an Effective Public Speaker: Explore the personal and professional advantages that come with mastering public speaking.

2. Elements of an Effective Speech

Crafting a Great Speech: Learn the step-by-step process for delivering an impactful speech.
Essential Interpersonal Skills: Develop key traits such as confidence, attitude, and assertiveness that every great speaker needs.
Researching the Audience and Subject: Understand how to tailor your message for maximum engagement.
Venue and Facility Preparation: Learn how to manage the technical aspects and logistics for a smooth presentation.
Opening Techniques: Discover methods to grab the audience’s attention from the start.

3. Mastering Speech Delivery

Understanding the ‘Message’: Learn how to craft and convey a clear and compelling message.
Speech Structure: Organize your speech for clarity and impact using both verbal skills and effective body language.
Confidence and Control: Overcome nerves and manage physiological responses while on stage.
Stage Fright Management: Proven techniques to reduce anxiety and boost confidence.

4. Advanced Speaking Techniques

Top 5 Rhetorical Devices: Enhance your speeches with rhetorical strategies to captivate and persuade.
Using Humor and Pausing for Effect: Learn how to use humor and pauses effectively to engage and connect with your audience.

5. Presentation Skills

Self-Assessment for Presentation Skills: Trainees assess their ability to deliver presentations confidently and effectively.
Business Presentations: Understand the purpose and importance of delivering business-focused presentations.

6. Structuring and Delivering Presentations

Research and Preparation: Conduct thorough research on the audience, venue, and key message for a tailored presentation.
Model Presentation Outline: Learn how to create a cohesive and impactful presentation outline.
Using Multimedia: Master PowerPoint and other multimedia tools for creating engaging slides and visual aids.

7. Mastering Verbal and Non-Verbal Communication

Verbal Skills: Enhance your delivery with effective use of pitch, volume, pace, and style.
Body Language: Learn how to use body language and space to create an engaging and commanding presence on stage.

8. Engaging the Audience

Audience Interaction: Techniques for keeping your audience engaged throughout the presentation.
Call to Action: Learn how to inspire your audience to take action at the end of your speech or presentation.

9. Handling Q&A and Difficult Audiences

Managing Q&A Sessions: Tips for handling audience questions confidently and effectively.
Addressing Objections and Difficult Audiences: Learn how to handle challenging situations with poise.

This Public Speaking and Presentation Skills Program will give you the confidence and ability to communicate your message effectively, whether you're addressing a small group or a large audience, ensuring your words leave a lasting impact.

Cost: 1800 AED

Duration: Upto 20 Hours

Organisational Development (OD) - Learners Point Training Institute , UAE, Dubai,Dubai,Bahrain,Kuwait,Oman,Qatar,Saudi Arabia,United Arab Emirates

Sun, 19 May 2019 12:59:45 +04

OVERVIEW:

Our Organizational Development (OD) Training is designed to help professionals improve workplace efficiency and drive business growth. This 24-hour CPD-UK accredited course provides essential skills in people management, strategy alignment, and process optimisation, making it ideal for individuals and businesses aiming for long-term success.

Why Choose Our Organizational Development Training?

CPD-UK Accredited Certification: Gain a globally recognised qualification.
Comprehensive Curriculum: 5 modules covering change management, assessment tools, HR interventions, and organisational strategies.
Expert-Led Training: Learn from industry professionals with extensive real-world experience.
Flexible Learning Options: Choose from classroom, online, or customised corporate sessions.
Convenient Payment Plans: Flexible instalment options available.

What Will You Learn in Our OD Training?

Our organizational development classes focus on:

Change Process: Understand change models, resistance management, and stakeholder involvement.
Organizational Assessment: Learn assessment models, force field analysis, and tipping points.
Assessment Tools and Techniques: Master data collection, process mapping, and data analysis tools.
Organizational Interventions: Explore reengineering, restructuring, mergers, and acquisitions.
HR Management Interventions: Develop expertise in team building, job design, and employee training.

Course Modules:

Module 1: Change Process

Change models
Resistance to change
Stakeholder involvement

Module 2: Organizational Assessment

Assessment models
Force field
Tipping point

Module 3: Assessment Tools and Techniques

Data collection
Data sources
Process mapping

Module 4: Organizational Interventions

Reengineering
Restructuring
Mergers and acquisitions

Module 5: Human Resource Management Interventions

Team building
Job design
Training

KEY TAKEAWAYS:

Upon completion of our Organizational Development OD training, the candidate will be able to:

Understand the field of organizational development
Evaluate the organization's development readiness
Analyze organizational development-related data
Plan organizational development strategy
Manage change using change management processes

ACCREDITATION:

Our Organizational Development OD course is accredited by ISO 9001: 2015 and the Knowledge and Human Development Authority (KHDA).

Why Learner’s Point?

KHDA-Approved Training Centre: Trusted certifications recognised in the UAE.
Expert Trainers: Hands-on coaching by certified OD specialists.
Customised Learning: Flexible weekend, weekday, and corporate batches.
Practical Learning: Real-world case studies for better understanding and application.

Testimonials

Taufiq Waqan, Organizational Development Specialist

"The Organizational Development program equipped me with practical skills to navigate complex workplace dynamics, fostering ;

Rubayi Raksak, Human Resource Manager

"I gained valuable insights into aligning strategy and structure, empowering me to contribute effectively to our organization's well ;

Cost: 5499 AED

Discount: 50% Off for Laimoon Users!

Duration: 24 Hours

Sales and Selling Skills - Vavaru Institute for Management and Training , UAE, Dubai,Dubai

Fri, 17 May 2019 20:44:39 +04

sLesson 1
Defining the Sales Process
Sales and types of sales
Sales Approaches
Common Slaes Terminology

Lesson 2
Prepare to make the Call
Client Identification
Need Analysis and Creating needs
Exploring potential solutions

Lesson 3
Creative Openings
A Basic Opening for Warm Calls
Warming up Cold Calls
Using the Referral Opening

Lesson 4
Active Listening
The importance of active listening
Minimal Encourages
Restating and Paraphrasing to gain commitment

Lesson 5
Delivering Presentations that SELL
Features and Benefits matched to Customer Need
Outlining your Unique Selling Proposition
The Burning Question that every Customer wants Answered

Lesson 6
Handling Objections
Common types of Objections
Basic Strategies
Advanced Strategies

Lesson 7
Closing the Sale
Understanding when it's Time to Close
Powerful Closing Techniques
Things to Remember

Lesson 8
Following Up
Thank-you Notes
Resolving Customer Service Issues
Staying in Touch

Lesson 9
Setting Goals
The Importance of Sales Goals
Setting SMART Goals

Lesson 10
Managing your Data
Choosing a System that Works for you
Using Computerized Systems
Using Manual Systems

Cost: 1100 AED

Duration: 12 Hours

Advance Skills Sales and Marketing - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, UAE, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague,Dubai,Mumbai

Mon, 06 May 2019 14:05:27 +04

Sales and Marketing training program has been designed to understand the essential marketing skills and develop the sales and service skills of any sales or service person working in the sales environment. The relation between sales and marketing is very important and it is very important to understand how they works. The course content will highlight all of the key factors required to build effective rapport, understand the customer’s needs and gain commitment to a sale

Cost: 4500 USD

Duration: Upto 5 Days

Corporate Sales - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey,United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague

Wed, 10 Apr 2019 20:46:24 +04

Corporate Sales which is mainly a Business-to-business sales involve working in a company that sells directly to other businesses.

It involves High-Value complex sales where every corporate body is running into adopting new strategies, running campaigns, planning sales techniques, and marketing techniques.

It requires continual development and training to cope with the changing trends and modernization.

This Course Corporate sale will eliminate the guesswork, reduce the risk of losing and will increase success with key sales.

Today every corporate sector wants to increase the business and loosing big or even small deal is more than just a disappointment.

It gives an edge to the competitors over their competitors.

This corporate sales training programme provides a reliable methodology that minimizes risks without diminishing scope for individual flair or innovation.

Cost: 4500 USD

Duration: Upto 5 Days

Sales Communication and Techniques - GBA -Professional London Training Center , Australia, Germany, India, Netherlands, Turkey, United Kingdom, Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague,,Dubai,Mumbai,United Kingdom

Wed, 10 Apr 2019 17:40:43 +04

As a sales person who is directly involved in the sales or even managers who are into products and services, knowing how to sell is an incredibly useful skill.

The course is designed with a lot of practical exercises, modern techniques, taking from basic to advance level which will help the delegates to attain the skills they require and start implementing.

With the increase in the neck to neck competition sales has become a major factor and lot of new philosophies and modern techniques including new sales methodology have been introduced in the sales industry.

Key Objectives:

Understanding Sales Techniques
Modern Analysis of sales industry and making an impact in the sales Proper channel of communicating during the sales process
Opening and Closing the sales cycle effectively

Cost: 4500 USD

Duration: Upto 5 Days

Protocol Etiquette Ceremonies and Managing Tenders - GBA -Professional London Training Center , Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague,Mumbai,United Kingdom

Thu, 21 Mar 2019 17:51:48 +04

Frustrating Manners include

Punctuality
Yawning, sneezing and coughing Gossiping
Drinking and eating in public Telephone manners
Personal hygiene practices
Building an image
Using names
Avoiding arguments Smiling
Saying No gently
Making suggestions
Stick on your words
Being a good audience Admit your mistakes Giving complete attention

Managing

Listening skills Meetings Ceremonies Responsibilities Special Events visits
First impressions

General Manager Include

Keywords
Borrowing
When angry
Accepting compliments and Giving praise Sharing
Gifts and presents Apology, Criticism

Cost: 4500 USD

Duration: Upto 5 Days

Competitor Analysis Techniques - GBA -Professional London Training Center , Dubai, Delhi, Mumbai, Sydney, London, Istanbul, Frankfurt, Munich, The Hague,Mumbai,United Kingdom

Thu, 21 Mar 2019 17:23:34 +04

Competitor analysis needs
Understanding about your competitors
Types of competitive analysis types
Competitive Intelligence and Competitive data
Role of industry in shaping competitive analysis Critical change in the market sources
Major objectives of the competitor's analysis Identifying the goals of your competitors
Competitive strategies fundamentals
Analysing new product programs
Opportunities and threat analysis
Current and potential analysis
Current and potential competition
Indicator Analysis
Weaknesses and Strengths
Selection of right analysis and applying it in a right way

Cost: 4500 USD

Duration: Upto 5 Days

Negotiation Skills - Al Manal Training Center , United Arab Emirates, Abu Dhabi,Abu Dhabi

Thu, 14 Mar 2019 20:55:30 +04

Negotiation Skills Training:
Having excellent negotiation skills in the world of business today is not simply a necessity, it is the sole factor which can propel a business ahead or hold it back. Whether you are an entrepreneur, a manager or Customer Service employee, this course will empower you to lead, rather than take part in, negotiations and achieve a win-win end ;Al Manal Training Center is providing Negotiation Skills training in Abu Dhabi, UAE at present. We are offering the best quality training, which will help students to move on the right path and help secure a leading position with their negotiation skills.

The course features the following key topics:
Below are few topics that students who opt for our Negotiation Skills courses in Abu Dhabi will be trained on. More topics will be discussed once you join our training sessions. Here are the contents:
Negotiation Groundwork
The Procedure of Negotiation
Manage conflict
Constructing self-assurance
Managing deadlock
Dealing with Individual Assaults
An operational negotiator
Knowledge for Effective Negotiating
Monitoring Your Emotions
Negotiation indications
Practices to Try
Breaking an Impasse
Accomplishing Consensus
Building an Agreement
Negotiating via Telephone/Email
Finishing of Action Plans and Calculations

Course Objectives for our Negotiation Skills training in Abu Dhabi:
Practice the basics of successful negotiation, including the 5 phases inside their practice negotiation discussions
Noticeably recognize the purposes, admission and exit points inside a negotiation conversation that you have with a co-worker, contractor or consumer
Improve conversation skills to gain a win-win result through negotiation
Practice a few verified negotiation plans and techniques to gain a treaty in their negotiation conversation.

Learning Outcomes:
After finishing our Negotiation Skills Classes in Abu Dhabi, students will successfully be able to:
Candidates who learn at our Negotiation Skills training institute in Abu Dhabi will be able to define the activities taken on several phases of negotiations; escalate and elucidate the significance of pre and post-negotiation phases
You will be able to exhibit the skills of consolidating and handling negotiation teams
You can express and put on the instruments of negotiation plan and strategies
Recognize the region of probable agreement in negotiations
Clarify the functions of the finest substitute to a negotiated agreement
Differentiate places from benefits in negotiations
You will gain the capability to recognize diverse negotiation situations
Define negotiation classes in various cultures; alter negotiation strategies to cultural changes

Cost: 2500 AED

Duration: 20 Hours

Customer Relations Management (CRM) - Al Manal Training Center , Abu Dhabi

Thu, 14 Mar 2019 20:29:14 +04

Customer Relationship Management (CRM) is dedicated to strategies for creating and maintaining a loyal customer base, developing effective business plans and following the best business practices. Our course aim is to help you gain understanding of these strategies in order to achieve a long-term stability and profitability for your company. The core goal of Al Manal Training Center in Abu Dhabi, UAE is to help you get Customer Relation Management training in Abu Dhabi, with which you can enhance your career prospects significantly.

Course Outline:

Below are few topics which will be covered under our Customer Relation Management Training:

Outline to CRM
Role of Information Technology
Explaining your CRM Procedure
Getting knowledge from Data
The Phases of Development for CRM and Data Warehouse
Creating the CRM Data Warehouse
Consumer Learning Curve
Supervision of Consumer for Revenue
The Financial Worth of CRM
Handouts
The Tactical Look of Data Warehousing and Customer Relationship Management
Data Confidentiality: Safeguarding Assurance
Deploying Discretion and Consumer Views
Executing CRM

The course aims at developing an understanding of:

In our Customer Relation Management courses in Abu Dhabi, our goal is to make candidates understand:
Consumer behavior, customer satisfaction, trustworthiness, Consumer defection, etc.
Vital theories like Closed Loop Marketing and Sales Supervision
Customer Relationship Management effect on sales and marketing plans
Customer and Company security issues
Ways unhappy Consumers may utilize the Internet to convey disgrace to business and its services and products
Methods in which businesses may utilize technology containing Internet to provision corporate CRM plan
The part played by CRM in handling consumers as critical properties
The part of Business Intelligence in Customer Relationship Management

Benefits of Implementing Customer Relationship Management Training in Abu Dhabi:

It highly cost-effective
Easily tailor-made as per the businesses current processes
Helps in making the call center operations practical
Maintains and fastens Customer Lifecycle Management
Helps in breaking database into several categories and subcategories
Offers data with lightning speed by programming information processing
Assists in cross selling and upselling
Benefits by producing short and long-term marketing plans
Eliminates paper utilization
Produce quality leads
Data easily reached to several employees instantly
Helps in tracking of leads and their sources

Strategies available to CRM Course

To save customers by getting them back
To invite fresh and probable customers
To build trustworthiness among current customers
To encourage consumers to buy something that is more expensive

Cost: 2000 AED

Duration: Upto 15 Hours

Advanced Sales Skills and Techniques - Al Manal Training Center , United Arab Emirates, Abu Dhabi,Abu Dhabi

Tue, 12 Mar 2019 19:52:04 +04

Powerful social, market, economic and technological factors are changing the world of business every day. Companies which use outdated approaches to customer relations and sales are bound to lose their competitive edge. Our course aims to equip you with skills which are relevant to today’s business environment and are proven to make managers and their teams successful. If you are a Corporate Sales professional, an Account Sales Representative, a Marketing and Sales Manager, a BDM or a member of a Marketing and Sales support team this course will be especially beneficial for you.

Course Curriculum:
Overview of Sales
The procedure of sales
The Fear Factor in Sales
Qualities of an excellent Sales Person
The Correct Approach to Sales
Sales Interrogative Skills
Building Interest in your Consumer
Building a Good Impression in Meetings
Exploiting Efficiency in a Sales Role
Essential Selling Skills
Creating Gainful Relationships
Advanced Enquiring Skills
Listening Skills
Creating Action Plans
Writing Real Proposals
Maintaining Consumer Expectations
Creating Your Key Account Plan
Interpretation the Flairs of Negotiators
Inspiring Consumers to Purchase
Personal Action Plan

Course Objectives:
Our Advanced Sales Skills training institute in Abu Dhabi will provide the following course objectives:
Designate operational strategies for developing latest business prospects
Integrate social media marketing top tactics to improve sales
Use body language to create loyalty and relationship
Plan a multimedia sales presentation
Stun consumer sales doubts and close the deal

Outcomes of Advanced Sales Skills training in Abu Dhabi:
After finishing our course candidates will learn to:
Understand client requirements by guiding a needs analysis
Candidates will be capable of managing sales procedure by comprehending the sale source and continuing the momentum
Contradict competitor prices, while staying professional
You will be able to provide demonstrations that sell easily
You can easily grip the goals professionally & successfully
Candidates will lead highly operative closing methods
You will be able to follow-up to create long-standing associations & forthcoming business
Set objectives that encourage
Also, our Advanced Sales Skills courses in Abu Dhabi will help you cope up with your sales database successfully

Cost: 1500 AED

Duration: 12 Hours

Sales & Marketing Management - MNR Talent and Skill Development Institute , United Arab Emirates, Dubai,Dubai,Sharjah

Tue, 24 Jul 2018 12:33:30 +04

The goal of the Sales Management course is to examine the elements of an effective sales force as a key component of the organization's total marketing effort. The course will extend student's understanding of marketing's reach and potential impact in achieving its overarching goals. Course objectives include understanding the sales process, the relationship between sales and marketing, sales force structure, customer relationship management (CRM)

This course is suitable for Sales executives, HR Managers, logistics managers, Admin Managers, Team leaders.

Cost: 2250 AED

Duration: 24 Hours

Negotiation Skills & Techniques - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 16:12:10 +04

Day One
Introduction to basic negotiation skills
Definition of 'negotiation'
Common negotiation forms and features
What can you negotiate and whom can you negotiate with
Two types of negotiations
Integrative versus distributive
Rational model for decision making
Choosing the most appropriate negotiation strategy

Day Two
Negotiation and personality styles
Characteristics of an effective negotiator
Negotiation style profile
Intuitive/Normative/Analytical/Factual (INAF)
Dominance/Influence/Steadiness/Conscientiousness (DiSC)
Administration and determination of own style
Behavioral style summary

Day Three
Essentials of negotiation
The four phases of negotiation
Plan, debate, propose and close
Negotiation checklist: dos and don'ts
Elements of Best Alternative to a Negotiated Agreement (BATNA)
Choosing when to walk away (BATNA)
How to concede: dos and don'ts
What is your preferred concession style
Concession styles from around the world

Day Four
Negotiation planning, preparing, and power
Negotiation planning
The main pillars of negotiation wisdom
Interest and options
Alternatives and legitimacy
Communication, commitment and relationships
Assessing the source of negotiating power
Definitions and sources of power
Altering the balance of power
Overcoming your limitations
Defending and challenging a firm offer

Day Five
Negotiation strategies and tactics
Thirteen basic negotiation strategies and tactics
Brief description of each tactic
10 negotiation mistakes to avoid
Dealing with difficult negotiators
Trust building
Ranking and discussing the 10 trust building behaviors in negotiations
Preparing and conducting individual and team negotiations
Practical role plays
Feedback, comments and discussions

Cost: 3995 USD

Duration: 5 Days

Sales Program - Convertas , Dubai,Kuala Lumpur, Istanbul, London,Malaysia,Turkey,United Arab Emirates,United Kingdom

Mon, 14 May 2018 13:30:27 +04

Sales Training program will help you learn the tools of the trade. The program is taught by industry experts who are implementing and advancing technology and provides real-world instruction and ;Whether you are just starting your sales career or are looking to improve upon your skillset, this program will provide the essential training needed for success.

Day 1
· The sales vs. marketing and relationship
· CRM Tools: Introduction
· Sales Process

Day 2
· Prospecting Tactics
· Outbound Call Scripts & Email Campaign
· Objection Handling
· Revenue Models

Day 3
· Crafting Contracts
· Role Playing
· Emotional Intelligence
· Teamwork

Cost: 3195 USD

Duration: 3 Days

Effective Selling Workshop - Convertas , Dubai,Kuala Lumpur, Istanbul, London,United Kingdom,Malaysia,Turkey,United Arab Emirates

Mon, 14 May 2018 12:11:17 +04

Day 1
Review of basic sales terminology and how it relates to the profession.
How sales terminologies can be a powerful tool for success.
Itineraries, sales call reports, and the customer database.
Tracking progress, customers, and prospects.

Day 2
Importance of selling yourself, your company, and your product.
How to make them work in your favor.
How to effectively communicate with customers and prospects
Minimize problems and maximize customer loyalty.
Develop sales presentation to guide the prospect to placing an order.
How to identify which personality type you're dealing with
Develop a unique selling strategy for each personality.

Day 3
Modify your presentation to meet the expectations of each of the personality types
The six basic types of closes.
How to put each type to use for the greatest effect.
Handling properly customer complaints as they arise.
Turning a customer complaint into customer delight.
Techniques of successful negotiation.

Day 4
Ways to find out what the competition is up to and how to use this knowledge.
How to deal with customers that won't return your calls,
Importance of ethics are in sales.
How to deal with seemingly constant rejection.

Cost: 3495 USD

Duration: 4 Days

Customer Relationship Management - Learners Point Training Institute , United Arab Emirates, Dubai,Dubai, Abu Dhabi,Bahrain,Kuwait,Qatar,Saudi Arabia,Oman

Sun, 22 Apr 2018 10:49:31 +04

Overview:

Our Customer Relationship Management (CRM) course is designed to help professionals master the principles and strategies for building and managing customer relationships effectively. This KHDA-approved training provides in-depth knowledge of CRM tools, techniques, and practices essential for career advancement in today’s competitive business world.

Why Choose Our CRM Course?

KHDA-Approved Training & Certification: Gain a recognised certificate upon course completion.
24 Hours of Intensive Learning: Led by industry experts for a comprehensive learning experience.
Latest CRM Practices: Learn modern strategies for managing customer relationships.
Flexible Payment Options: Convenient instalment plans available.

What You Will Learn in the CRM Course?

Our Customer Relationship Management course focuses on the core principles of CRM, providing practical skills for real-world application. Key topics include:

CRM Fundamentals: Understanding B2B and B2C customer relationships.
Customer Retention Techniques: Master tools for customer engagement and retention.
Handling Customer Feedback: Use feedback for business improvement and innovation.
Service Recovery Mechanisms: Learn to handle complaints and ensure customer satisfaction.
CRM Technology: Explore modern tools like dashboards and data analysis techniques.

Why is the CRM Course Important?

The Customer Relationship Management course empowers professionals to enhance customer retention, boost satisfaction, and drive revenue growth. This training prepares you with industry-relevant skills for better relationship management, helping businesses improve communication, customer loyalty, and overall profitability.

Course Outline

Module 1:

The key role of the Customer Relationship Manager (CRM) in Developing a competitive edge
Understanding the differences between Business-To-Business (B2B) Customer Relationship Management, and Business-ToConsumer (B2C) Customer Relationship Management
Identifying barriers to providing exceptional customer service
Understanding why the happy ‘Internal Customer’ is more motivated to provide exceptional ‘External Customer’ service
Identifying the ‘Perception Points’ of your organization
Detailed analysis of your ‘Perception Points’
Understanding your customers’ changing needs
The key steps of Customer Service Calculating
Customer Lifetime Value (CLV)
Changing Times – the impact of technology on CRM
Understanding different Customer Feedback Mechanisms
Creating a CRM dashboard – ‘What Gets Measured Can Be Improved!’

Module 2:

Dealing with Queries, Questions, and Complaints
Handling unreasonable requests effectively
Creating an exceptional service recovery mechanism for
enhancing customer retention
Using Customer Feedback to innovate and ‘Stay Ahead of
the Competition’
The best practices in CRM – learning from highly relevant
case studies
How to create ‘Long-Term Loyal Customers’

Career Benefits of the Customer Relationship Management Course:

Completing our CRM course opens doors to better career opportunities, as companies seek professionals who can:
Develop Customer Loyalty Programs: Build long-term customer relationships.
Improve Service Quality: Implement best practices for customer satisfaction.
Increase Business Growth: Leverage CRM strategies for revenue generation.
Master CRM Tools: Gain hands-on experience with modern CRM systems.

Why Learner’s Point?

KHDA-Approved Training Institute: Delivering globally recognised courses in Dubai.
Expert Trainers: Industry-leading professionals guiding your learning journey.
Hands-On Learning: Practical sessions, case studies, and group discussions.
Flexible Learning Modes: Choose from online and classroom sessions.
Proven Success Record: Trusted by thousands of successful learners.

Testimonials

Priyanka Gandhi, Customer Success Manager

"A very valuable customer relationship training course that helped me get my first job here in Dubai. Thanks to Learners Point ;

Adil Ahmed, Customer Care Manager

"I joined Learners Point to attend the Customer Relationship Management course. I am very happy with the services. The course materials provided during the course have helped me a lot in understanding all the concepts. The trainer for the course was very attentive and cooperative. Thanks to the classes, I am confident in whatever I have ;

Take the next step in your career. Enrol in our CRM Course today with Learner’s Point and become a certified expert in Customer Relationship Management.

Cost: 4000 AED

Discount: 50% Off for Laimoon Users!

Duration: Upto 24 Hours

Winning Negotiation Strategies ISB - MNR Talent and Skill Development Institute , United Arab Emirates, Dubai,Dubai,Sharjah

Thu, 21 Dec 2017 16:15:17 +04

Negotiation is an important skill in the Business and here we provide an opportunity to acquire or hone the same.
We are organizing a Program "Winning Negotiation Strategies" to be conducted by Prof Dishan Kamdar of Indian School of Business.
The Faculty is a person with wide experience and has a special interest in Contextual work performance and Extra-role behaviors.

Request you to Please see the details attached.

The Indian School of Business is a reputed one and academically associated with Kellogg and Wharton.

We would be more than willing to share more information and if required send our representative to your office, achieve a win-win combination.

Cost: 4000 AED

Duration: 2 Days

Advanced Customers Relation Management - Convertas , Dubai

Sun, 30 Jul 2017 22:46:18 +04

Day One: Defining and appreciating the customer
· Definition of customer
· Definition of customer service
· The internal and external customer

Day Two: Importance of the internal customer
· The need for motivated employees
· The need for qualified employees
· Silo mentality
· Destroying the silos

Day Three: Customer service as a strategic imperative
· From 'suspect' to 'partner'
· Going up the ladder
· The 'KANO' model
. 'Basic' attributes
. 'Performance' attributes
. 'Delight' attributes
· The customer centric organization
· Customer service as a strategic imperative
· The 7 practices of Customer-centric organization

Day Four: Customer satisfaction surveys and other vital tools
· Understanding your customers
· Importance of segmentation
· Principles of customer segmentation
· Focus groups

Day Five: Customer satisfaction surveys
· Key terms
· Major survey methods
· Questionnaire examples
· Customer survey guidelines
· Types of satisfaction surveys
· Basics of sampling
· Attributes to measure
· Customer satisfaction index
· 'RATER' in depth
· Service quality (servqual) gaps model

Cost: 3995 USD

Duration: 5 Days

Principles of Communication - Convertas , Dubai

Sun, 30 Jul 2017 22:39:55 +04

Day One: Defining effective communication
· Communication: definition and characteristics
· Myths about communication
· Communication functions
· The four laws of communication
· Evolution of communication
· Communicating for results
· Understanding elements of communication
· The element of noise
· Mehrabian's 55-38-7 rule
· Overcoming communication anxiety and other obstacles
· Communication etiquette

Day Two: The art of listening
· Common listening issues
· Guidelines for effective listening
· Effective listening and paraphrasing techniques
· Understanding different listening styles: active versus passive styles
· Improving the information recall rate
· Assessing personal listening profiles

Day Three: 1- Internal listening filters
· Understanding the filter system
· Sensory input channels
· Internal filter systems: the 6 layers
· The 6 listening meta programs
· Overcoming the 6 filters when communicating
· Avoiding the loss of information
2- Mastering body language
· The art of body language
· Components of non verbal communication
· The power of appearance
· Communicating through colors
· Evaluating your body language skills
· Eliciting thinking patterns through eye movement
· Building rapport using body language

Day Four: Advanced assertiveness skills
· Understanding assertiveness: definition and values
· Components of passive, assertive and aggressive styles
· Assertiveness rights and responsibilities
· Activities for practicing assertive behavior
· Managing criticism assertively
· The power of influence and persuasion
· Definition and characteristics of influence
· The 6 principles of persuasion: how to apply them
· Bases and sources of power
· Dealing with difficult people using persuasion

Cost: 3495 USD

Duration: 4 Days

Value Sales Training - Convertas , Dubai,Malaysia,Turkey,United Arab Emirates

Tue, 30 May 2017 18:20:33 +04

Objective

Identify and adopt the right professional selling behaviors and skills needed to maximize sales performance.
Develop critical self-driven practices to optimize personal and business effectiveness and efficiency
Distinguish between different sales methodologies and identify the primary focus for each one of them create, implement and support the right sales strategies, goals and objectives through their solid insight into the sales process.
Defend the principles of successful negotiations while handling objections, and pitching the right value propositions critical for long term business relationships.
Use questioning and probing techniques to improve prospecting capabilities throughout the sales process.

Outline
The changing business environment

The evolution of personal selling
The new sales competencies
Behaviors, characteristics and skills of a successful salesperson
Assessing performance according to specific sales indicators
Root causes of sales problems
Personal selling profile

The sales process

Effective prospecting and pre-visit research
Characteristics of different selling models, types and structures
Setting goals based on your sales quota and plan
Analyzing the territory and conducting account research
How to conduct effective competitive analysis
Neutralize or offsetting perceived competitor's advantages
Working your company's strengths against competitors' weaknesses
Planning your calendar to achieve sales goals and build a sales pipeline
Identifying resources and methods of generating leads
Delivering clear and effective presentations
Handling and overcoming objections
Achieving positive closing techniques
Recognizing service as a hard differentiator

Business negotiation skills

Understanding the principles involved in successful negotiation
Sales negotiation and vulnerability analysis
Building a value position and relationship through principled negotiating
Leveraging the art of persuasion

Managing the customer relationship

Developing a customer profile
Service beliefs and philosophies
Basic attributes of a positive attitude
Questioning and probing skills
Leveraging open and closed questions
The importance of listening
Understanding different buyer behaviors styles in relation to your own
How to respond to different buyers and different personalities
Strategies to maintain communication with a customer

Cost: 3495 USD

Duration: 4 Days

NLP Sales Skills - Convertas , Dubai

Tue, 30 May 2017 17:41:00 +04

Objective

Understand the purpose and use of NLP sales skills.
Be comfortable identifying and working with a client's map of the world.
Build rapport with a client, quickly and easily.
Be confident identifying and working with a client's meta programs.
Understand the psychology of persuasion and its use in sales presentations.
Structure and deliver a powerful, convincing presentation.

Outline

Delegates present a typical customer presentation.
Presentations are assessed and broken down under course criteria.
Introduction to NLP sales skills.
NLP - the human brain and how to influence it.
VAK - developing the ability to speak everyone's language.
Discovering each client's unique buying map.
Motivations - when to use the carrot, and when to use the stick.
Rapport building techniques.
Using meta-programs to subtly create desire.
Structuring your presentation - what do I want my audience to THINK, FEEL and DO?
Presentations are re-designed with the day's learning in mind.
Sections of the presentations are re-presented with coaching.
The psychology of persuasion.
Structuring your presentation in order to psychologically influence the audience's decision-making process.
Hitting the client's 'value based' buttons.
Selling the benefits - sell the sizzle NOT the sausage.
When and how to encourage/manage questions and objections.
Selling through our stories.
Practical activities to spice up the presentations.
Visual aids and maintaining interest.
Using notes.
Moving away from PowerPoint™.
Individual coaching on personal presentation.
Talking and walking, power pausing, body language, voice, pace etc.
Closing the client - understanding when and how.
Delegates will restructure their presentations.
Video feedback.
Practical application exercises.
Final presentations.
Intensive 1-2-1 coaching and video feedback from facilitator.
Handling worse case scenarios

Cost: 3195 USD

Duration: 3 Days

Negotiation Skills: Achieving Successful Outcomes - London Training For Excellence , Online

Wed, 11 Jan 2017 11:37:10 +04

By the end of the training program, each participant will be able to:

Conduct principled negotiations that result in wise agreements.
Incorporate a process approach into your negotiation skill set.
Formulate communication strategies based on various situations.
Develop a confident negotiating style to deflect "hardball" tactics.
Apply psychology principles to negotiate effectively.
Enhance your negotiation skills by applying best practices in a real-world setting.

Cost: 4000 USD

Duration: 5 Days

International Contract Negotiation - London Training For Excellence , Online

Wed, 11 Jan 2017 11:37:10 +04

Introduction:

Contract negotiation is the life-blood of commerce and in today’s global business environment it is essential for business managers and company professionals to be able to fully understand the fundamental principals of international contract law when developing the skills to negotiate deals and agreements in the international business environment.

This seminar focuses on the development of international business negotiation skills by providing a fundamental understanding of the key aspects of international contract law and the distinctive features of international business negotiation.

Objective:

To provide an understanding of the key principles of international contract ;
To identify the distinctive features of international business ;
To practically apply this knowledge to develop and improve skills and confidence when negotiating agreements in an international business ;
How to understand and recognise the key features of an international contract
How to plan effectively for international business negotiations
How to structure international business negotiations
How to add value and negotiate win: win outcomes in an international environment
How to recognise and adapt to cross cultural issues
How to resolve disputes when the contractual relationship breaks down

Cost: 1750 USD

Duration: 5 Days

- saad Allah Management Training& consultancy , Bahrain, Kuwait, Oman, Qatar, United Arab Emirates, Dubai, Al Kuwait, Muscat, Salalah, Manama, Kuwait City, Doha,Dubai

Sun, 08 Jan 2017 16:42:37 +04

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Cost: 2500 AED

Duration: 3 Days

The Art of Negotiation - International Institute for Learning, Inc , Dubai

Tue, 19 Jan 2016 18:01:07 +04

Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations.

The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation.

Benefits of Attending:

Enhanced Negotiation Skills: Learn to identify negotiation phases and apply effective techniques to resolve conflicts.
Improved Customer Relationship Management: Master strategies for building rapport and managing customer expectations.
Effective Communication Techniques: Gain insights into active listening, elicitation, and dealing with difficult conversations.
Strategies to Break Deadlocks: Develop creative solutions for resolving stalemates and achieving favorable outcomes.
Understanding Conflict Resolution: Recognize various conflict management styles and choose appropriate negotiation strategies.

Cost: 1820 AED

Duration: 1 Day

Sales Management Certified Program - LEORON Professional Development Institute , Dubai

Tue, 01 Sep 2015 15:56:20 +04

Quota COACHTM is an essential Sales Management program that can be standalone or a powerful follow-up to the Quota experience. Studies have consistently identified that even the best personal development programs require follow-up and coaching to realize maximum benefits. Quota COACHTM builds on the competencies and process skills taught in the Quota Game experience. Sales people are ensured of a continuous improvement process by Sales Management's professional follow-up and comprehensive application of Quota COACHTM concepts. Plus, the unique Quota COACHTM format provides you the flexibility to choose which modules (after the Day One Core Program) best fit your own Sales Management Development Plans. Whether you opt for the Day One Core Program or would like to add additional follow-up Modules, you will be ensured of top sales and field performance.
What will I learn?

Partnership Selling
The Sales Cycle
Prospecting
Qualifying
The Initial Meeting: Business development practices
Needs Analysis
Product/Service Demo
Presenting a Quotation
Securing Influencer Approval
Securing Key Decision Maker/Committee Approval
Getting Purchasing Approval
Product/Service Delivery - Receipt of Payment
Business Modeling
NPV, ROI and Payback Period
Account Management skills

Target Audience

Sales representatives
sales managers

What will i benefit?

You are identified as a highly competent sales manager who has demonstrated and met the standards for experience, knowledge, attitude and skills set by the CPSA Sales Institute
You improve your career growth opportunities, advancement, and earning potential
Employers know you have solid selling skills and the credentials to prove it
Customers know that you meet a set of rigorous standards for excellence and adhere to a strict Code of Ethics
You are committed to personal career development and lifelong learning

Cost: 4270 USD

Duration: 3 Days